Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Mandatory Skills: Tools Development-Software Engineering. Experience5-8 Years.

Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolve customer complaints using applicable software. ¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ¢ Document all call information according to standard operating procedures. ¢ Recognize, document, and alert the management team of trends in customer calls. ¢ Create SOPs for new Issues and resolution given. ¢ Complete call logs and reports. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience5-8 Years.

Primary Skills: Citrix XenApp, Xendesktop; PowerShell; VDI; Windows Server Secondary Skills: MCS; Virtualization; Citrix NetScaler; SCCM; DNS; Active Directory; Citrix DaaS. Responsibilities Maintenance and support of multiple Citrix environments Leading an offshore 3rd party team to deliver to SLA and ensure incidents are investigated and resolved in a timely manner. Utilize extensive Citrix and Azure experience to ensure optimal performance and reliability. Develop and execute a strategic roadmap for desktop virtualization initiatives. Lead and mentor high-performing teams across onshore and offshore locations. Manage the consolidation of multiple legacy virtualization environments into a streamlined infrastructure. Drive the migration process to AVD and/or Windows 365, ensuring a seamless transition. Promote a culture of continuous learning and self-improvement within the team. Adopt an attitude of excellence in delivering services using best of breed platforms. Provide governance oversight, standards and technology roadmap for enterprise Desktop Virtualisation services. Provide input on developing and refining architectural standards. Support Project teams on all technical change requests; risks & issues; schedule detail and any governance support; and sign off all technical deliverables. Govern transition to support activities on behalf of the infrastructure & networking teams. Required Experience with Citrix, including deployment and management on Azure. Experience leading AVD and W365 deployments Significant experience in a broad End User Compute environment including Windows 10 and 11 deployment\image creation Experience as a technical lead on desktop virtualisation initiatives Demonstrated ability in strategic roadmap development and execution. Experience leading and developing high-performing teams in a split onshore/offshore model. Primary Skills Citrix Admin XenApp XenDesktop Powershell Secondary Skill Virtualization Citrix NetScaler Citrix DaaS

Details: Job Description Looking for a highly skilled and experienced Citrix Lead to oversee the design, implementation, and management of our Citrix infrastructure. The ideal candidate will have a deep understanding of Citrix technologies and a proven track record of leading teams to deliver high-quality virtual desktop and application solutions. You will collaborate closely with cross-functional teams to ensure the seamless delivery of services that meet business requirements. Lead and mentor a team of Citrix administrators and engineers, fostering a culture of collaboration, innovation, and continuous improvement. Conduct regular performance reviews and identify training opportunities for team members. Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services. Provides Subject Matter Expertise on applicable technologies Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments. Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals. Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues. Optimize Citrix configurations and resources to enhance performance and user experience. Proven experience in a leadership role, managing teams and projects. Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops. Ensure high availability, performance, and security of the Citrix infrastructure. Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions. Collaborate with cross-functional teams to define project scope, requirements, and milestones. Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls. Provide required inputs to stakeholders involved in case of critical incidents like outages. Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution. Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures. Conduct regular security assessments and audits, implementing necessary changes to maintain compliance. Establish and maintain documentation for processes, configurations, and troubleshooting guidelines. Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment. Analyze performance metrics and generate reports for management. Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment. Liaise with vendors and third-party service providers to support ongoing operations and enhancements. Develop and enforce best practices for Citrix environment management and security compliance. Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements. Strong problem-solving abilities and a proactive mindset. Ability to work effectively under pressure and manage multiple priorities. Job Requirements Details: Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. Proficiency in Windows Server administration, networking, and security principles. Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. Hands-on experience in configuring workspace management tools like Citrix WEM. Hands-on experience in managing Citrix Netscalers (ADCs). Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. Managing hybrid Identity solutions by using Azure Active directory and Domain Services. Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. Working in Production and Incident Management, requests received from client & customers as per ITIL process. Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. Participated in Root Cause Analysis in Problem Management lifecycle activities Configured multiple stores of different domains in a single storefront in a CCVAD environment. Customization of Storefront/Workspace URL GUI. Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. Familiar with common technologies for backup, archiving, and system administration Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. Proven technical troubleshooting experience in all Citrix products. Execute daily support functions and processes along with predetermined tasks and activities. Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. Certifications in relevant technologies. Show more Show less

Mandatory skills: AWS Devops, Kubernetes, Docker, Python scripting (Basic/intermediate), Azure, Basics of citrix (optional) Strong knowledge of Linux/Unix systems and command line tools. Proficiency in scripting languages such as Python, Shell, or Perl. Experience with configuration management tools like Ansible, Puppet, or Chef. Familiarity with cloud platforms like AWS, Azure, or Google Cloud. Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.). Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools. Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk. (Optional - But Good to Know) Experience with Citrix technologies such as XenApp, XenDesktop, and NetScaler Support the administration and engineering of the Citrix environment. Work with Citrix Provisioning Server, SQL Database, and Citrix License Server. Experienced knowledge of virtualization technologies such as VMware or Hyper-V Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with cross-functional teams. Strong attention to detail and ability to work in a fast-paced, dynamic environment. Terraform basic syntax and GitLab CI/CD configuration, pipelines, jobs Cloud resources provisioning and configuration through CLI/API Understanding of how to do basic queries in logs tools for general questions Operating system (Linux) configuration, package management, startup and troubleshooting Block and object storage configuration Networking VPCs, proxies and CDNs Show more Show less

Job Title: Bigdata Administrator - SOL00048 Job Type: Full Time Location: Hyderabad, Telangana Experience Required: 5+ Years Job Description : Our client, headquartered in the USA with offices globally is looking for a highly skilled Big Data Administrator to manage and support our large-scale data infrastructure. The ideal candidate will have strong expertise in Linux systems, AWS cloud, and Active Directory, along with hands-on experience administering Big Data platforms such as Cloudera, Hortonworks, or EMR. This role involves maintaining high availability, optimizing performance, and ensuring secure and efficient operations of Big Data systems. What You'll Do: · Administer, monitor, and support Big Data clusters in production (e.g., Cloudera, Hortonworks, EMR) · Implement infrastructure-as-code solutions using Terraform or Ansible · Manage, configure, and troubleshoot Linux-based systems · Design and implement secure and scalable infrastructure on AWS · Integrate and maintain monitoring and observability tools such as Prometheus, Grafana, InfluxDB, Dynatrace, Splunk · Maintain and optimize HDFS and YARN-based systems · Work with various Hadoop-compatible file formats (ORC, Parquet, Avro) · Tune and troubleshoot query engines such as Hive (Tez, LLAP), Presto, and Spark · Optimize SQL query performance and understand execution plans · Support Spark workloads written in Python (PySpark) and R (SparkR, SparklyR) · Collaborate with Data Scientists and Analysts, supporting platforms like R-Studio, JupyterHub, H2O, SAS · Script automation and maintenance tasks using Shell or Python · Interact with and support Active Directory integration and AWS-based VDI platforms (e.g., Citrix, AWS Workspaces) Mandatory Skills: · Strong Linux administration expertise · Strong hands-on experience with AWS cloud services and infrastructure · Strong working knowledge of Active Directory Required Technical Skills: · 5+ years of experience in Big Data administration · Expertise in Hadoop ecosystem: HDFS, YARN, Hive, Spark · Knowledge of Hadoop file formats: ORC, Parquet, Avro · Experience with configuration and maintenance of observability tools · Hands-on experience with scripting (Shell, Python) · Working knowledge of networking and system security fundamentals Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field Show more Show less

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About the Team: Join our dynamic Device Posture team! We develop and manage Citrix Cloud's and Citrix Gateway's cutting-edge endpoint analysis offering, ensuring secure access to enterprise resources for our customers. Our team owns the full stack - cloud services, UI, and clients across all platforms. We're a highly motivated group with a strong sense of ownership, responsibility, and customer empathy. About the Role: We are seeking an experienced MacOS and iOS App developer with 5+ years of experience to design, develop, and troubleshoot complex software applications for our Device Posture product. You will play a key role in resolving customer pain points and driving innovation in endpoint security. Responsibilities: Analyze requirements and write software requirement and design specifications. Design, develop, and troubleshoot complex software applications. Resolve customer issues in innovative and practical ways. Collaborate with other engineers to ensure consistent and integrated approaches. Prepare and deliver technical presentations to internal and external stakeholders. Identify technical opportunities and recommend product development improvements. Contribute to project definitions and roadmaps. Mentor and train other engineers. Design and implement forward-looking solutions. Required Experience/Skills: 5+ years of MacOS and iOS App development experience. Excellent Objective C and Swift programming skills Strong in MacOS and iOS concepts, internals and systems programming Familiarity with network filtering drivers (e.g., NDIS, WFP). Deep knowledge of L4-L7 network protocols (TCP, UDP, IP, DNS, HTTP). Strong foundation in algorithms and data structures. Passion for building performant, accessible, and user-friendly interfaces. Ability to design and develop scalable solutions for enterprise and cloud environments. Education Bachelor's degree (BE/B.Tech) or higher in Computer Science or a related field. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance. Show more Show less

Company Description With 30 years of experience, Stefanini Group is a global company providing a wide range of services including automation, cloud, IoT, and user experience (UX). Our portfolio combines innovative consulting, marketing, mobility, AI services with traditional solutions like service desk, field service, and BPO. Stefanini Group excels through investments in technology, strong partnerships, global acquisitions, and the hiring of highly trained professionals. We value innovation, new ideas, and recognize the importance of every talent in driving our progress. Role Description This is a full-time hybrid role based in Pune, with some work from home flexibility, for a Talend Administrator. The Talend Administrator will be responsible for managing Talend environments, performing installations, upgrades, and patches, and ensuring the optimal performance of Talend solutions. Additional responsibilities include monitoring, troubleshooting, and optimizing Talend processes and workflows, collaboration with development teams, and maintaining data quality and integrity. Key Responsibilities & Skills Install and configure Talend Studio 8.0 and apply necessary patches and updates. Install JDK 8 and JDK 17 on Talend virtual machines as required. Install and configure Talend Remote Engine (RE) application services on Linux servers. Perform runtime installation and setup on Talend servers. Apply patches on Talend servers and disable automatic updates in Talend Studio. Monitor Talend services and jobs, including disk space and system alerts. Manage the start and shutdown processes of Talend Remote Engine services. Perform general troubleshooting and health checks for the Talend platform. Provide user access management in Talend Management Console. Triage and support Talend-related issues, including: Opening and managing support cases with Talend Support. Resolving Talend Studio connectivity issues (locally and via Citrix). Assisting developers with issues and providing detailed root cause analysis. Collaborate with developers and platform teams to maintain high availability and performance of T Show more Show less

Key Responsibilities: Conduct performance testing using JMeter and OpenText LoadRunner for various applications. Develop and maintain Vugen scripts for different protocols such as HTTP/HTTPS, Web Services, SAP bundle, True Client, Oracle NCA, and Citrix. Execute and manage performance tests including load, stress, endurance, volume, and capacity testing. Perform production log analysis to model workloads and analyze system performance under real-world conditions. Utilize profiling and diagnostics tools such as Dynatrace, Splunk, New Relic, and AppDynamics to monitor and troubleshoot system performance. Collaborate with cross-functional teams to identify performance bottlenecks, provide solutions, and optimize system performance. Generate detailed performance test reports and provide recommendations for improvements. Required Skills: JMeter & LoadRunner (4-7 years): Proven experience with performance testing tools, including strong expertise in Vugen scripting for multiple protocols. Performance Testing: Hands-on experience in conducting various types of performance tests, including load, stress, endurance, and capacity testing. Workload Modelling: Expertise in production log analysis for accurate workload modeling. Diagnostics Tools: Experience with profiling and diagnostics tools like Dynatrace, Splunk, New Relic, and AppDynamics. Keywords Citrix,Web Services,SAP,Oracle NCA,AppDynamics,Dynatrace,performance testing,JMeter*,OpenText LoadRunner*,Vugen scripting*,HTTPS* Mandatory Key Skills Citrix,Web Services,SAP,Oracle NCA,AppDynamics,Dynatrace,performance testing,JMeter*,OpenText LoadRunner*,Vugen scripting*,HTTPS*

Role Description Design, deploy, and manage Citrix environments at an enterprise scale (DaaS, XenApp, NetScaler, StoreFront, Director). Configure and administer Azure Virtual Desktop (AVD), Windows 365 (W365), and Azure VMs for cloud-hosted solutions. Manage SCCM/MECM, Intune, and Ivanti AppSense for deployment, patch management, and device control. Implement and optimize Entra ID (Azure AD), Microsoft Defender, and Active Directory for identity and security governance. Automate operating system deployment (OSD), device provisioning, and application packaging. Write and maintain PowerShell scripts for operational efficiency and automation of EUC tasks. Troubleshoot complex EUC performance, availability, and security issues across platforms. Collaborate with cross-functional teams to align EUC services with business goals. Stay current with industry trends and recommend improvements in EUC architecture and technologies. Provide Level 3 support for escalated issues and participate in root cause analysis and resolution. 10+ years of hands-on experience in End User Computing environments. Proven expertise in Citrix DaaS, XenApp, NetScaler, StoreFront, and Director. Strong working knowledge of Azure AVD, Windows 365, and Azure VMs. Proficiency in PowerShell scripting for EUC automation and diagnostics. Experience in implementing and managing Microsoft Defender, Intune, and SCCM/MECM. Skilled in OS deployment (OSD), image management, and application packaging. Deep understanding of Active Directory, Entra ID, and modern endpoint security practices. Excellent communication, stakeholder engagement, and documentation skills. Experience working in hybrid cloud environments, integrating on-prem and cloud EUC infrastructure. Familiarity with ITIL practices and service delivery frameworks. Understanding of Windows Server, Group Policy Objects (GPO), and Enterprise Mobility. Skills Microsoft Intune,Citrix,Sccm Show more Show less

Company Overview Viraaj HR Solutions is a leading provider of HR services and solutions in India, focused on enhancing organizational efficiency through tailored programs and strategies. Our mission is to empower businesses by connecting them with top talent and ensuring seamless operations. Our culture emphasizes teamwork, professional growth, and innovative problem-solving, making Viraaj HR Solutions a unique workplace for career development. Role Responsibilities Configure and maintain Citrix environments for optimal performance. Provide user support for Citrix-related issues and requests. Monitor and analyze system performance metrics. Diagnose and troubleshoot technical problems promptly. Implement backup and recovery solutions for Citrix systems. Ensure security protocols are in place and up to date. Create and maintain documentation of system configurations and procedures. Work with cross-functional teams to streamline Citrix deployments. Participate in planning and execution of Citrix upgrades. Evaluate and recommend new technologies for system improvements. Manage user access and permissions within the Citrix environment. Provide training and guidance to users on Citrix applications. Assist in disaster recovery planning and exercises. Collaborate with IT teams to enhance infrastructure support. Stay updated with Citrix latest features and best practices. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Proven experience in Citrix administration or related role. Strong understanding of virtualization technologies. Familiarity with Windows Server environments. Experience with Citrix XenApp and XenDesktop. Knowledge of networking concepts and protocols. Ability to troubleshoot hardware and software issues. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Detail-oriented with strong organizational skills. Relevant certifications (e.g., Citrix Certified Administrator) preferred. Ability to manage multiple tasks and meet deadlines. Experience in scripting or automation is a plus. Proficient in documentation and technical writing. Strong analytical and problem-solving skills. Willingness to stay updated with industry trends. Skills: technical writing,security management,troubleshooting,backup solutions,documentation,citrix administration,system administration,automation,windows server environments,team collaboration,citrix xenapp,networking concepts,project management,virtualization technologies,system monitoring,citrix xendesktop,scripting,performance tuning Show more Show less

Job Summary: We are looking for an experienced Big Data Administrator with strong Linux and AWS infrastructure experience to join our growing data team. The ideal candidate will have deep knowledge of Big Data platforms, hands-on experience managing large clusters in production, and a solid foundation in scripting and automation. You will play a crucial role in maintaining, optimizing, and scaling our data infrastructure to meet business needs. Must-Have Skills: Strong understanding of Linux OS , networking, and security fundamentals. Proven experience with AWS Cloud Platform – infrastructure, services, and architecture. Expertise with Infrastructure as Code (IaC) tools such as Terraform or Ansible . Hands-on experience managing large Big Data clusters (at least one of: Cloudera, Hortonworks, EMR ). Strong experience in observability for Big Data platforms using tools like: Prometheus InfluxDB Dynatrace Grafana Splunk Expert-level understanding of: Hadoop Distributed File System (HDFS) Hadoop YARN Familiarity with Hadoop file formats: ORC, Parquet, Avro , etc. Deep knowledge of compute engines such as: Hive (Tez, LLAP) Presto Apache Spark Ability to interpret query plans and optimize performance for complex SQL queries on Hive and Spark . Experience supporting Spark with Python (PySpark) and R (SparklyR, SparkR) . Strong scripting skills – at least one of: Shell scripting Python Experience collaborating with Data Analysts and Data Scientists and supporting tools like: SAS R-Studio JupyterHub H2O Ability to read and understand code written in Java, Python, R, Scala . Nice-to-Have Skills: Experience with workflow orchestration tools such as Apache Airflow or Oozie . Familiarity with analytical libraries like Pandas, NumPy, SciPy, PyTorch , etc. Experience with DevOps tools like Packer , Chef , or Jenkins . Knowledge of Active Directory , Windows OS , and VDI platforms such as Citrix or AWS Workspaces . Key Responsibilities: Administer and manage Big Data infrastructure in a hybrid cloud environment. Ensure high availability, scalability, and security of Big Data platforms. Collaborate with DevOps, Data Engineering, and Data Science teams to support data initiatives. Monitor, troubleshoot, and optimize platform performance. Automate routine tasks using scripts and IaC tools. Provide support and guidance for analytical tools and platforms. Participate in capacity planning and architectural reviews. Show more Show less

Job Title: Service Desk Analyst Location: Hyderabad, India Reports to: Service Desk Team Lead Division: Managed Services Team: Service Desk Coretek Services is an industry leading managed solutions provider built on a foundation of passionate technology professionals that embody our Core Values of Attitude, Integrity, and Relationships. Coretek specializes in cloud, virtualization, and mobility technologies all of which would not be possible without the expertise and commitment of our team. It is easy to see why Coretek is regarded as one of the National Best and Brightest Places to Work and a trusted partner to Microsoft, Citrix, Ivanti, IGEL, VMWare, and many more. Position Description: The Service Desk Analyst provides quality level 2 support to multi-client environment, employing a high degree of customer service, technical expertise, and timeliness. Consult and contribute to knowledge base to optimize incident resolution, tracks calls, provides detailed documentation inside ITSM records and follow through on resolution with end users. Responsibilities: Handle incoming tickets and provide second level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards Escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Contribute to the Knowledge Base Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed Monitor and resolve system generated alerts Perform Azure and on-premises server and user endpoint patching Troubleshoot and resolve backup failures Requirements Qualifications: Bachelor's Degree in IT preferred and 2-5 years in a service desk environment Active Directory, Azure Active Directory, passwords, User Creation, GPO, etc Experience supporting VDI technologies such as Azure Virtual Desktop, iGEL, Citrix, VMware, FSLogix Remote Printer Support and troubleshooting Experience with Windows OS patching and endpoint patching utilizing inTune is desired Experience troubleshooting VPN and Remote Desktop Connections is desired Experience with Logic Monitor and Azure Monitor is desired Strong listening, verbal, and written communication skills A strong sense of urgency and the ability to multi-task effectively with attention to details Well-developed organizational, communications and time management skills Ticket management knowledge, critical urgency important A strong business maturity and professionalism is essential Ability to troubleshoot, analyze and resolve customer concerns High technical aptitude and strong PC literacy skills including function and capabilities Ability to work independently as well as part of a team and function well under pressure ITIL, HDI Support Center Analyst Certification, Network+, A+ or Security+ and Azure certifications are highly desired Show more Show less

Hiring for one of the big 4 for Senior Manager/Manager – Billing/Collections (North America) Job description: We are looking for a high-energy and experienced individual for the role of Senior Manager/Manager in Order to Cash Team – Billing (North America) for operations in Gurugram/Pune The Billing team aims to provide high quality, automated controls over all of the business' revenues and costs of sale. Your role will be to maintain and execute controls and processes to ensure that the business’ revenues are assured and minimize revenue and cost leakages. You will have direct ownership over these processes that includes day-to-day execution, implementation of standardized policies & practices, and drive continuous improvements. This Individual will provide subject matter expertise and analytics to drive insights regarding the billing process. Role Description:  Minimum 5-10 years of team handling experience (minimum team size of 20 FTEs)  Efficient in stakeholder management including both internal and external  Effective in handling escalation management  Should have transition exposure  Responsible for organization's on-time and accurate delivery of North America (NA) processes including billing, dispute, payment processing, cost/margin analysis and collections.  Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution.  Create reporting, reconciliations, and related analysis of assigned revenue/cost of sales accounts monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to revenue assurance activities.  Acting as a Billing Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process.  Lead the customer specific processes with Operations, Sales and customer contacts to determine when non recurring and recurring milestone achievements have been reached, which trigger customer invoicing as well as revenue recognition.  Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.  Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.  Performing regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitors the same.  Ensuring new tools are in line with expectations. Work closely with the UAT team to help development test plans.  Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.  Liaise and influence business on issues of business performance related to revenue assurance across Sales, Operation, IT/Technology, Legal, and Finance teams. Other key parts of your role will be to:  Contribute ideas and actions towards the continuous improvement of processes within area of influence.  Adherence to Policies & Procedures, which includes SOX Compliance.  Ensure a positive, open, and flexible work environment is maintained. Job requirements  Bachelor’s/master’s degree in accounting, Business, or Finance required, other disciplines considered with relevant experience  12 -14 years of work experience with a minimum experience of 8 years in OTC Billing, Dispute and Contract Management  Team Handling experience will be an advantage  Strong analytical and data management skills  Ability to handle complex situations and resolve difficult or non-routine issues/escalations.  Strong Business Process documentation skills.  Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid.  Working in UK/US working hours (night shift) is a mandatory requirement.  English proficiency required: written and verbal communication. Show more Show less

Location: Coimbatore Experience: 6 to 14 Years Notice Period: Immediate to 30 Days only Responsibilities Access Layer: Complete control of ADC (Not only Gateway) & Storefront Control Layer: Citrix DaaS Resource Layer: Hyper-V, SCVMM & VMware ESxi Provisioning: MCS, Manual Management of 6500 VDIs Profile solution: Citrix UPM, WEM & FSLogix Monitoring: Director, Control-up Additional Infra to support: Igel Think clients, App-v, W365, DevBox, AWS Workspace Required Skills PowerShell scripting File share management Show more Show less

Company profile Established in 1993, Koenig is a veteran in the IT industry. Koenig is one of the #1 IT Training companies in India and is fast spreading internationally with major centres in India, USA, Middle East, Africa & Australia. Koenig is partner with all leading vendors including Microsoft, VMware, AWS, Cisco, Oracle, CompTIA, ISACA, Citrix. Koenig specializes in providing technical training on all popular IT certifications. We serve customers from over 50 countries worldwide. We have been adjudged as the Best Place to Work for 2010 - 2021 in Education & Training industry. Why KOENIG • Our employees say “It’s the Best Place to Learn” • Opportunity to work with the Fortune 500 companies & learned colleagues. • Best remuneration in the industry. • Permanent Work from Home Job Description: Key Responsibilities: Conduct engaging and effective training sessions on Palo - alto and FortiGate firewalls for corporate clients. Experience with Cloud technologies (Azure or AWS) is a plus. Design, develop, and update course materials to ensure they are current and relevant. Create and configure lab environments for hands-on practice. Customize training programs to meet the specific needs and skill levels of clients. Develop and administer assessments to measure training effectiveness and participant progress. Stay updated with the latest developments in Palo - alto and Fortinet technologies. Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Provide L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture. - Strong understanding of IT infrastructure and network systems. - Experience in troubleshooting hardware and software issues. - Knowledge of server and network configurations. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture. - This position is based at our Kolkata office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to troubleshoot and resolve system issues. - Document troubleshooting steps and solutions for future reference. - Implement system upgrades and patches as required. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in managing Citrix environments. - Knowledge of networking concepts and protocols. - Familiarity with Windows Server and Active Directory administration. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Kolkata office. - A 15 years full time education is required. 15 years full time education Show more Show less

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to address system and software problems. - Maintain documentation of system configurations and troubleshooting procedures. - Assist in the implementation of new technologies and upgrades. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of IT infrastructure and network systems. - Experience in troubleshooting hardware and software issues. - Knowledge of server and network configurations. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Kolkata office. - A 15 years full-time education is required. 15 years full time education Show more Show less

Job Description Working closely with operations and engineering teams, the System Analyst 2 will primarily focus on supporting the presentation layer of the Millennium architecture, which is heavily reliant on Citrix environments. The ideal candidate should possess a solid understanding of Citrix technologies, hands-on experience with troubleshooting, and providing system support, along with the ability to thrive in a fast-paced environment. Responsibilities Key responsibilities include: Provide day-to-day operational support for Oracle Health customer’s Citrix environments. Perform Tech currency and upgrades. Respond to various Customer Service Request. Collaborate with project managers and other technical teams. Qualifications: Experience with both Citrix and Windows Operating systems. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Strong problem-solving skills. Bachelor’s degree in computer science, information systems or equivalent. Min. 3-5 years’ experience Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Horizon Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Description Template Role: VMware Horizon Administration Job Title: View Horizon Career Level: 10 Entity: IO Shared Services Key Responsibilities In-depth knowledge on all Horizon Infrastructure server components like the connection, composer, security/ UAG, App volume manager, DEM, JMP. Cloud POD Architecture. Managing and provisioning virtual desktops like instant clones, instant clones, full clones Creating desktop pools both dedicated and floating and configuring policies for the VDIs, hands-on experience in troubleshooting issues related to Windows 10/ Windows 11. In-depth knowledge on packaging applications using the app volume manager and Thin-App console. Work as a team player and collaboratively work with multiple teams. Upgrading the Horizon infra to the next best version. Client handling communication, managing team, providing KT both technical and Process related to the new joiners. Managing Citrix Xen-App and Xen-Desktop management. Understanding and hands-on experience of configuring Citrix policies. Basic knowledge of Azure Cloud administration and good to know Azure AVD functionality. Experience on working in incidents, service requests and changes. Experience in creating SOPs and Runbooks Identify RCA for re-occurring issues. Document RCA for P1 and Major incidents, provide technical expertise as per best practices and should come up with automation solutions as per client need. Technical Experience. 1.Minimum of 5 years of experience in managing Horizon sites and strong VDI administration skills 2. Hands-on in managing VDI farm, packaging applications and troubleshooting performance-based issues 3. Providing effective inputs to enhance user experience and configuring optimization policies for the environment 4. Deep knowledge on GPOs specific to the Horizon infrastructure, DEM/ View Persona policies and managing the Composer server database, back up of the view components 5. Hands-on experience in working on the View Horizon Console, DEM, and App volume manager console 6. Certificate management and good understanding on VMware vSphere concepts like Snapshot management, HA, DRS, resource pools, template and clone management.7 Should be able to understand architectural set up of an environment and the flow of the user session to connect to the VDI and also RDSH sessions and applications.8. Good to have PowerShell scripting skills. Professional Attributes. 1.Should be able to work in 24/7 Rota 2. Should have a minimum experience of 36 months 3. Should have good communication skills 4. Should be ready to acquire new skills 5. Should be flexible during OOH. Educational Qualification Graduate 15 years full time education Show more Show less