1384 Citrix Jobs - Page 18

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: MSSQL Database Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management. Experience3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Citrix Admin. Experience5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Role Purpose Provide Subject Matter Expertise in the Virtual End User Desktop space Drive technical teams with your modern engineering experience you have gained from leading global End User desktop platforms Provide deep Subject Matter level expertise in one or more of the following technologies Cloud platform management for end user workloads Brokering and Access (Citrix/AVD etc.) for cloud deployments Windows Client Operating System Remote Access (NetScaler/VPN) Develop and Engineer Solutions based on Product Strategy and Vision Collaborate with architecture teams to engineer solutions for the End User Platforms. Understanding of Business, Technical and Product Strategy. Excellent problem-solving skills to identify problems, create solutions and execute effectively. Drive Dev Ops Maturity with a Focus on Automation Understanding of Various Software Development Methods. Knowledge of Infrastructure and Configuration Management Tools. Scripting Skills used for engineering automation. Ensure Security is by Design Ensure security is integral to the product design and development process. Collaborate with cybersecurity teams to identify and mitigate potential vulnerabilities through innovative product development and deployment. Maintain compliance with industry standards and regulations to protect user data and privacy. Drive Cost Optimization Drive cost-efficiency initiatives without compromising product quality or user experience. Analyse and manage product costs, identifying opportunities for savings and efficiency gains. Collaborate with finance and procurement teams to ensure budget adherence and cost-effective solutions. Your team Youll be working in the End User Services Engineering team in Hyderabad focusing on delivering best in class engineering products for the Workspace environment. Qualifications & Experience Microsoft AZ-900 or equivalent Cloud certified. Global scale deployments. Microsoft Windows Operating System Engineering. Modern Engineering, Agile & DevOps processes (including GitLab). Excellent leadership, communication, and interpersonal skills. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cloud-Virtual Desktop Infrastructure-VDI. Experience5-8 Years.

Job Description We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's The Description Of Responsibilities Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits Paid sick time Paid time off Schedule Flexible shift Monday to Friday Supplemental Pay Types Performance bonus Hybrid Working Education Master's (Preferred) Experience Writing: 3+ (Preferred) total work: 3+(Preferred)

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Applications from people with disabilities are explicitly welcome.

Job Title: Citrix Admin Experience: 8 to 12 Years Only Location: Pune/Hyderabad Hybrid Mode Notice Period: Immediate to 30 Days max Full-time employment with LTIMindtree Mandatory Skills: Citrix Admin+ Xenapp+ Xendesktop+ Netscaler Thanks & Regards, Prabal Pandey Prabal.Pandey@alphacom.in

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Software Development Engineer I (Backend) at Hiver, you will play a pivotal role in building our technical landscape and learning with our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will work with a team of highly skilled engineers while providing critical technical direction to our back-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our back-end systems. You Will Be Working On Designing, building, and maintaining scalable backend systems and APIs for our B2B SaaS platform. Writing clean, maintainable, and efficient code while following software engineering best practices. Collaborating closely with cross-functional teams including Product, Design, and QA to deliver high-impact features. Taking ownership of small to medium-sized modules and features, from ideation to production. Debugging and resolving production issues, and continuously improving system performance and reliability. Participating in code reviews and sharing knowledge with peers to foster a strong engineering culture. We Are Looking For 1–2 years of experience in software development with strong fundamentals in data structures, algorithms, and object-oriented programming. Proficiency in at least one backend language like Python, Ruby, NodeJS hands-on experience with modern frameworks. Exposure to relational databases (MySQL with a solid understanding of SQL), Redis, Queues & Caching techniques Familiarity with REST APIs, microservices architecture, and cloud platforms (AWS) A passion for solving real-world customer problems through technology. Good communication skills and the ability to work effectively in a collaborative team environment. A learning mindset and enthusiasm to grow in a fast-paced SaaS startup environment.

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and issues Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Diagnose and troubleshoot technical issues, providing timely and effective resolutions Recognize and respond accordingly to systemic customer-impacting problems Collaborate with internal teams to escalate and resolve complex incidents Monitor incident resolution progress and keep clients informed of status updates Ensure all incidents are resolved within agreed service level agreements (SLAs) Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Stay up-to-date with product knowledge and industry best practices Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science) with 1 year client support experience OR equivalent (2-3 years’) experience in a customer-facing technical support role Proven experience in a client support or technical support role, preferably in incident management Strong problem-solving skills and attention to detail Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Experience working in a SaaS environment Familiar with Client/Server Architecture including but not limited to VDI/Citrix/Virtualization, Network troubleshooting tools such as Telnet, Traceroute or Ping Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad-hoc projects and requests when needed Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical, proactive and creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

SPECIALIST Madurai 2.5-5 Years INDIA Job Description (Posting). Dc Operations - L2 Position: 3-4 years of alert monitoring/ITIL process experience. Should possess strong knowledge in ITIL's incident management and change management module. Hands-on work experience with the following: Any alert monitoring tool e.g.: SCOM, Solar winds, Control Up, Citrix Director etc. Incident lifecycle process. Any ITSM tool e.g.: Remedy, Service now etc. Batch job scheduling. Start/stop backup jobs. Backup monitoring tools like Networker. Flexibility to adjust to multiple demands, shifting priorities. Able to create Run books, SOP's regularly/reviewing documentation works. Act as a gateway between the customer and the Project team, ensuring issues have met minimal requirements for escalation Perform and document RCAs for all the issues. Be able to manage alerts/incidents on a 24X7 on-call/email on rotational basis. Strong coordination and excellent communication and presentation skills within an international environment. Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure. Frequently assign work within team and to technical team members as-needed. To effectively act as a Subject Matter Expert (SME) in the required scope of works, Audit compliances & demonstrating expertise through presentations. (1.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To provide support for on call escalations and doing root cause analysis of given issue (4.) To independently resolve tickets within agreed SLA of ticket volume and time (5.) To adhere to quality standards, regulatory requirements and company policies Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Integrated Command Center-Integrated Command Center - CC Ops Auto req ID 1566836BR

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services that transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and other international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, our employees, and the communities we operate in. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure. quickly driving sustainable improvements to net patient revenue and cash flows. while reducing operating costs and enhancing the patient experience. Our approach to building software is disciplined and quality-focused with an emphasis on creativity, craftsmanship and commitment. We are looking for smart, quality-minded individuals who want to be a part of a high functioning, dynamic global team. Position Summary As a Software Engineer – RPA, you are responsible for RPA solution development, implementation and system integration for R1. Deliver high quality solutions to R1 Business in response to varying business requirements that warrant process automation in an agile environment. An ambitious individual who can work under your own direction towards agreed targets and goals, you have an ability to manage change and to work under stress. You are curious to learn as demonstrated by your up-to-date technical knowledge. You are a good team player and you are familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team. Key duties & responsibilities Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. Translate business requirements to RPA solutions. Develop RPA processes and propose designs as part of the development squad delivery. Support technical designs, development, testing, documentation. Apply Agile based program development methodology. Task scheduling using Automation Anywhere like Schedule Manager, Task Editor, Data Drive Tasking Utilize the bot framework/bot store and contribute towards enhancing it. Extensively worked with commands like object cloning, web recorder; Terminal Emulator etc Setup and trouble shoot issues in Control room Test the deployment package in the environment it will be hosted in or supported deployment environments. Supporting existing processes and implementing change requirements as part of a structured change control process. Creating and documenting test cases and scenarios for the pre-UAT phases. Qualification Bachelor’s degree in computer science or equivalent. Master Certification in Automation Anywhere Must have Requires 3 to 8 yrs. of total IT experience. Technical expertise with hands-on experience in development on RPA tool: Automation Anywhere A360 (must) Technical Expertise in SQL, C#/Java, Abby/OCR engine, Python Technical Expertise ability to implement Intelligent Automation Excellent knowledge of Visual Basic, C#, .Net Framework, HTML, Java Script and RDBMS Excellent Knowledge of RPA principles and/or design patterns Excellent knowledge of Software development life cycle and Agile Development Excellent Communication Skill-Written and Verbal. knowledge of Visual Basic, HTML & Java Script Good to have Hands-on experience on tools (JIRA/TFS/Confluence) Exposure to Health care domain. Power shell scripts, Mainframe and Citrix automation experience. Strong Oops understanding and implementation experience. Knowledge of RPA frameworks and design. Bot Store and Reusable components. Process assessment and feasibility study experience. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook

At ANS we pride ourselves on the strength and depth of our partnerships with hyperscalers, predominantly Microsoft, as Azure Expert MSP and Business Apps Inner Circle partner, in addition to AWS (predominantly within our SMB customer base) and other technology vendors (Citrix/VMware, HPE, DELL, Intel). Our partners have been a critical part of our growth story and will continue to be so, this role is key to our future success. The Strategic Alliances Coordinator role is not your typical role. The success of our alliances is measured on much more than just vendor revenue goals. Working closely with the ANS sales leadership & sales teams, leveraging the already vendor aligned ANS go to market, your role will be to collaborate with Sales and Technical teams internally, to drive and support access to funding through our strategic partnerships. This role puts you very much at the heart of the sales function for ANS, not just hidden away in partner portals! What will I be doing? Support the day-to-day of the alliances operational team, specifically supporting funding incentive activities and reporting Establish /Nurture/ Manage all Co-Sell activities & plans between ANS Account Executives (New Biz) and Alliance Partner sellers specifically Microsoft & AWS (but not limited to.). Oversee the management of high-priority sales pipelines, identifying strategic opportunities for leveraging Microsoft funding and incentives to support growth. Provide support to the sales team, ensuring they are fully trained and equipped to maximise Microsoft partner benefits, including, but not limited to comarketing, co-selling, funding and incentive. Coordinate with finance, delivery team, project team, and sales leadership to ensure that all funding opportunities are utilised effectively and processed in a timely manner. Provide updates sessions on Microsoft program updates, partner centre initiatives, and upcoming funding changes, ensuring senior teams are informed. Manage the upload of won opportunities to Vendor portals Oversee and maintain partner designations, working closely with training, sales and technical teams to ensure on-going compliance What will I bring to the role? Proficient with Microsoft Office applications Understands the Microsoft ecosystem and language used, so can navigate the complexity of the organisation, and maximise impact. Understanding of Microsoft funding structures, incentive programs, and rebate mechanisms. Proven ability to build relationships, drive change in organisations and rally others (internally and externally) behind an agenda by indirectly influencing them to a common goal. Knowledge of Microsoft Partner Centre and related tools, with an emphasis on reporting and forecasting Experience in a sales support or partnership alliance role, preferably within the technology industry Proven experience in leading sales support initiatives, with a focus on Microsoft Partner Centre. Demonstrable experience in coaching and mentoring sales teams, particularly around the maximising the use of Microsoft tools, incentives, and partner resources. Demonstrable experience in providing board report information on partner program performance Success in driving long-term partnership strategies that leverage Microsoft Partner programs to drive revenue growth. Strong project/program management skills and the ability to coordinate Sales/Marketing and Technical teams to deliver against the appropriate compliances and hit agreed KPI’s. Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s and customer’s needs in mind. Ability to embrace a growth mindset and inspire others to do the same. Technically competent - demonstrates a depth of knowledge and understanding with respect to cloud and cloud related services driving credibility within our partners

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description ' Assist with escalated issues/tasks Comfortable in ITIL change management submissions and process, and being a CAB member Very experianced with IaaS in Azure, backups for them, configurations, vm families Impliment Intune best practices and maintaine the established environment Applied knowledge of ISO 27001 / SOC Controls Hands on experiance with Citrix DaaS Developed backup strategies and implimented & maintained them Good level knowledge in Microsoft InTune and it's best practices - including Policies, MDM, Application deployment, Autopilot Identity management with Microsoft Entra Entra - App Registrations & Enterprise Applications Entra - Conditional Access Policies Entra - MFA configuration Good level knowledge of PowerShell with focus on Windows Server, Azure AD, and Office 365 Contribute to documentation by writing and updating existing documents and diagrams Firm understanding of networking Information and Data Security principles ITIL Policies and procedures operations Firmly understand concepts of PKI Establish/maintain Azure App Registrations Should be expert in Server Hardware and OS troubleshooting with ability to resolve issues in the lowest possible time. Experience in handling Servers across multiple OS flavours. Knowledge of configuration and troubleshooting of Hardware RAID levels. Ability to handle escalations and manage environment single handily whenever required. Provide RCA for Technical issues. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Ability to face various audits. Ability to prepare Technical SOP's and bring in improvements. Good Documentation Skills preferred. Knowledge of networking fundamentals. Established working knowledge of PowerShell Having a minimum of 5 to 8years of Experience in Managing Physical and Virtual Servers in a large geographically dispersed environment typically 350+' Qualifications ' Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Inventory Updates and EPO Compliance. Co-ordinating with L3/L4 teams for quick resolution to long Pending issues. Experience in handling administering Windows Servers across multiple OS flavours. Experience on configuration and troubleshooting of Windows Clusters Experience on troubleshooting DHCP and DNS Services. Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Excellent troubleshooting, debugging capabilities. Must be knowledgable in best practices'

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Citrix Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: Systems Engineer Department: Information Systems Experience : Min 5 years experience across Windows and Citrix infrastructure. Job Summary : The Systems Engineer is responsible for the administration, and troubleshooting of IT infrastructure, and other core enterprise information systems, including planning, capacity management, patching, and reliability testing. The Systems Engineer has a thorough knowledge of virtual system design, implementation and administration of virtualized infrastructure, operating system hardening, user profile management, application virtualization, and storage administration. The engineer also acts as a mentor to the ITSD team and supports regional teams across subsidiaries. This role is a blend of technical proficiency, analytical skills, and proactive problem-solving to maintain optimal uptime and service delivery. Main Responsibilities ▪ Conduct, analyze, recommend, and present performance and/or capacity analysis to assure systems reliability for current and/or future use. ▪ Support day-to-day operations and technical issues related to IT systems, networking, virtualization, and cloud platforms. ▪ Perform advanced troubleshooting, analysis, and maintenance on IT infrastructure hardware/software. ▪ Prepare technical documentation of all implemented projects/systems and maintain the documentation of existing IT infrastructure up to date. ▪ Participate in the DR activation of infrastructure and applications to carry out DR drills as per procedures laid down in the Business Continuity Plan. ▪ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ▪ Upgrade systems and processes as required for enhanced functionality and security issue resolution. ▪ Provide technical expertise in researching, identifying, evaluating, and recommending new technology solutions to optimize the IT infrastructure. ▪ Install, configure, and maintain core IT infrastructure components such as Virtual server environment, Virtual desktop infrastructure, IP telephony systems, backup systems and Microsoft/Unix/Linux servers. ▪ Ensure that all IT infrastructure components adhere to the company’s information security policy and procedures. ▪ Support cloud migration and hybrid infrastructure initiatives ▪ Act as L2/L3 escalation for technical issues, collaborating with ITSD and regional teams. Job Requirements ▪ Bachelor’s degree in IT. ▪ A minimum of 5 years’ experience across Windows and Citrix infrastructure. ▪ Good knowledge of virtualization technologies. ▪ At least MCSA or Microsoft Certified Engineer. ▪ Familiarity with networking concepts ▪ Experience of backup and replication technologies ▪ Familiarity with system automation (Ansible, Puppet or equivalent) will be an advantage ▪ Experience with Azure and O365 platforms will be a definite advantage. ▪ Good knowledge of system and network monitoring ▪ Good communication, organizational and negotiation skills. ▪ Self-motivated, able to deliver consistent results through problem solving. ▪ Ability to work collaboratively with others and excellent team working skills. ▪ A high sense of responsibility and service ownership ▪ A can-do attitude.

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services that transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and other international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, our employees, and the communities we operate in. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure. quickly driving sustainable improvements to net patient revenue and cash flows. while reducing operating costs and enhancing the patient experience. Our approach to building software is disciplined and quality-focused with an emphasis on creativity, craftsmanship and commitment. We are looking for smart, quality-minded individuals who want to be a part of a high functioning, dynamic global team. Position Summary As a Software Engineer – RPA, you are responsible for RPA solution development, implementation and system integration for R1. Deliver high quality solutions to R1 Business in response to varying business requirements that warrant process automation in an agile environment. An ambitious individual who can work under your own direction towards agreed targets and goals, you have an ability to manage change and to work under stress. You are curious to learn as demonstrated by your up-to-date technical knowledge. You are a good team player and you are familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team. Key duties & responsibilities Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. Translate business requirements to RPA solutions. Develop RPA processes and propose designs as part of the development squad delivery. Support technical designs, development, testing, documentation. Apply Agile based program development methodology. Task scheduling using Automation Anywhere like Schedule Manager, Task Editor, Data Drive Tasking Utilize the bot framework/bot store and contribute towards enhancing it. Extensively worked with commands like object cloning, web recorder; Terminal Emulator etc Setup and trouble shoot issues in Control room Test the deployment package in the environment it will be hosted in or supported deployment environments. Supporting existing processes and implementing change requirements as part of a structured change control process. Creating and documenting test cases and scenarios for the pre-UAT phases. Qualification Bachelor’s degree in computer science or equivalent. Master Certification in Automation Anywhere Must have Requires 3 to 8 yrs. of total IT experience. Technical expertise with hands-on experience in development on RPA tool: Automation Anywhere A360 (must) Technical Expertise in SQL, C#/Java, Abby/OCR engine, Python Technical Expertise ability to implement Intelligent Automation Excellent knowledge of Visual Basic, C#, .Net Framework, HTML, Java Script and RDBMS Excellent Knowledge of RPA principles and/or design patterns Excellent knowledge of Software development life cycle and Agile Development Excellent Communication Skill-Written and Verbal. knowledge of Visual Basic, HTML & Java Script Good to have Hands-on experience on tools (JIRA/TFS/Confluence) Exposure to Health care domain. Power shell scripts, Mainframe and Citrix automation experience. Strong Oops understanding and implementation experience. Knowledge of RPA frameworks and design. Bot Store and Reusable components. Process assessment and feasibility study experience. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook

Category: Service Desk / End User Services Main location: India, Maharashtra, Pune Position ID: J0725-0033 Employment Type: Full Time Position Description: Job Title: Service Desk Analyst – Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shift (24x7 Operations) | 5 Days Working | 2 Days Weekly Off | WFOEmployment Type: Full-Time Job Summary: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Windows OS and network connectivity troubleshooting Update and maintain Knowledge Base (KB) articles Ensure shift adherence and active participation in shift handovers and team huddles Collaborate with cross-functional teams for issue resolution Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces Maintain high levels of customer satisfaction through professional communication and timely resolution Required Skills: Proven experience in a service desk/call center role handling US customers Hands-on experience with ITSM tools like ServiceNow, BMC Remedy Familiarity with Citrix, AVDI, and Windows troubleshooting Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues) Excellent verbal and written communication skills Ability to work in a night shift and rotational 24x7 schedule Strong team collaboration and time management skills Preferred Qualifications: Experience in retail IT support (POS systems, store environment, virtual interfaces) Certifications such as ITIL Foundation, Google IT Support, AWS Cloud Practitioner Exposure to mobile device management platforms and tools Skills: Incident Management Network Windows What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Skills: Firewall Management, Confriguation, F5, cisco, Network Security, Configuration & Troubleshooting, CCNA, ACI, Position L3/ SME Network Security O&M Locaton Pune & Bhubneshwar Scope Provide subject matter expertise for the 24x7 operational support for network security components like firewalls and load balancers. Provide expertise on the installation, management, configuration and troubleshooting expertise on these devices. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Assist with automation of mundane tasks for the network security operations team. Technical Skills Expert level skills in configuring & troubleshooting of firewalls or load balancers. Work with security team for preparing the Hardening Guidebook and necessary automation tool-kit. Carryout hardening of the network security devices as per the laid guidelines. Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO Technical OEM certifications for Network & Security products or technologies Exposure to F5/Citrix Netscaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Configuration of firewalls per set guidelines Configuration of load balancers including load balancing mechanisms, content switching config per business rules. Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Syslog Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Basic scripting skills would be an added advantage. Responsibilities The key responsibilities are highlighted below. The candidate is Expected to build, deploy, configure, manage & troubleshoot the firewalls and load balancers using the skills mentioned along with configuration for high availability. Work closely with business/application support teams to understand and deploy required architecture on firewall/load balancers. Primary responsibility would be to recover the service from any outage and ensure timely performance management activities are being carried out. Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. Drive automation for the network security team. Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management. Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. Expected to prepare RCA reports and suggest mitigation strategies. Develop and maintain network topology documentation, configurations, and operational procedures. Troubleshoot complex network issues across multiple layers (L1-L7), providing timely resolutions to minimize downtime. Act as an escalation point for complex issues that require deep technical expertise. Requirements Exposure to F5/Citrix NetScaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Exposure on Network Router and Switches, Nexus and ACI. etc. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Experience in a multi-vendor environment would be an added advantage. Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills Interpersonal relationship management, Time Management Who Can apply? B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 8+ Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. If youre interested please share below mention details for the same. Location Preferred location Current Co Experience Current CTC Expected CTC Notice Period Offer in Hand Highest Education SSC % HSC % Graduation % University Name Email ID : ashwini.chakor@ril.com

Skills: Firewall Management, Confriguation, F5, cisco, Network Security, Configuration & Troubleshooting, CCNA, ACI, Position L3/ SME Network Security O&M Locaton Pune & Bhubneshwar Scope Provide subject matter expertise for the 24x7 operational support for network security components like firewalls and load balancers. Provide expertise on the installation, management, configuration and troubleshooting expertise on these devices. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Assist with automation of mundane tasks for the network security operations team. Technical Skills Expert level skills in configuring & troubleshooting of firewalls or load balancers. Work with security team for preparing the Hardening Guidebook and necessary automation tool-kit. Carryout hardening of the network security devices as per the laid guidelines. Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO Technical OEM certifications for Network & Security products or technologies Exposure to F5/Citrix Netscaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Configuration of firewalls per set guidelines Configuration of load balancers including load balancing mechanisms, content switching config per business rules. Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Syslog Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Basic scripting skills would be an added advantage. Responsibilities The key responsibilities are highlighted below. The candidate is Expected to build, deploy, configure, manage & troubleshoot the firewalls and load balancers using the skills mentioned along with configuration for high availability. Work closely with business/application support teams to understand and deploy required architecture on firewall/load balancers. Primary responsibility would be to recover the service from any outage and ensure timely performance management activities are being carried out. Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. Drive automation for the network security team. Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management. Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. Expected to prepare RCA reports and suggest mitigation strategies. Develop and maintain network topology documentation, configurations, and operational procedures. Troubleshoot complex network issues across multiple layers (L1-L7), providing timely resolutions to minimize downtime. Act as an escalation point for complex issues that require deep technical expertise. Requirements Exposure to F5/Citrix NetScaler load balancers. Exposure to Cisco/Palo Alto/Checkpoint firewalls. Exposure on Network Router and Switches, Nexus and ACI. etc. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Experience in a multi-vendor environment would be an added advantage. Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills Interpersonal relationship management, Time Management Who Can apply? B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 8+ Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. If youre interested please share below mention details for the same. Location Preferred location Current Co Experience Current CTC Expected CTC Notice Period Offer in Hand Highest Education SSC % HSC % Graduation % University Name Email ID : ashwini.chakor@ril.com