1384 Citrix Jobs - Page 17

About the Role We are seeking a highly skilled Technical Project Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants. Key Responsibilities Lead and manage end-to-end network security projects across global enterprise environments. Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls, and Load Balancers (Citrix/F5). Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls. Troubleshoot Layer 4 and Layer 7 application and connectivity issues. Oversee Global Protect VPN configurations and support. Manage firewall backups and recovery operations for business continuity. Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks. Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes. Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery. Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments. Lead and mentor a team of network security engineers and consultants. Allocate tasks, review configurations, and guide the team to ensure quality and timely delivery. Conduct training and upskilling sessions for team members on security best practices and tools. Drive continuous improvement initiatives across network security operations. Basic Qualifications B.E. / B.Tech in Computers or in information technology or master's degree in computers. 8+ years of overall experience in Network Security and Project Management. Strong hands-on expertise with Palo Alto or FortiGate firewalls and Load Balancers (F5/Citrix). In-depth understanding of Network Security, Firewalls, VPN, and advanced troubleshooting at L4-L7. Proven experience managing global security infrastructure projects. Preferred Qualifications Knowledge of ITIL processes, change management, and incident/problem management. Experience in creating security rules, policy updates, and access control configurations. PCNSA (Palo Alto Networks Certified Network Security Administrator) PCNSE (Palo Alto Networks Certified Network Security Engineer) NSE4 (Fortinet Network Security Expert Level 4) Citrix (Networking / ADC)

Join our Team About The Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 1 to 3 years

A Snapshot of Your Day Someone who has knowledge about: RPA Platform (UiPath) application landscape, features, architecture and configuration. How You’ll Make an Impact Infrastructure Setup: This includes designing the server architecture, Installing, and configuring the architecture and setting up development, test, and production environments for the RPA to run Plan and implement updates (if required) to the client's infrastructure with respect to application installations. You will ensure the platform architecture aligns with enterprise architecture roadmaps and adheres to enterprise architecture principles. Implementing result of periodic security audits by cyber security. Continuously optimising the performance of the infrastructure, identifying bottlenecks, and optimizing resource allocation. This will include resolving low disk spaces in the servers including web application and database and VMs. Respond to and resolve incidents related to network issues, and infrastructure problems promptly to minimize downtime within the SLA decided. Maintain up-to-date documentation of license agreements, network configurations, and infrastructure setup to aid troubleshooting and future planning. You will be helping the development and support team for any issues related to VMs, user profiles (temp profiles or password expiration), applications (O365, SAP etc) in terms of infrastructure setup. What You Bring Experience of working on virtual machines/citrix systems and all the setups need to be done on virtual machines to deploy a project . Understanding of Azure platform related to infrastructure. Understating of SQL, API configuration setup and one or more scripting languages, such as PowerShell. Affinity with IT in corporate/business environments (e.g., RDP, Office365, SAP) . Must be a standout colleague, fast learner, and a self-starter with the capability to work independently. Clear communication skills and technical knowledge to contribute to both colleagues and clients About the Team Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Employees are eligible for Remote Working arrangements up to 2 days per week. Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Time off/Paid holidays and parental leave Continual learning through the Learn@Siemens-Energy platform https://jobs.siemens-energy.com/jobs

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description 5+ years of experience with Linux, networking and security fundamentals. You should have experience with AWS cloud platform and infrastructure. 5+ years of experience working with infrastructure as code with Terraform or Ansible tools. Experience managing large BigData clusters in production (at least one of - Cloudera, Hortonworks, EMR). Excellent knowledge and solid work experience providing observability for BigData platforms using tools like Prometheus, InfluxDB, Dynatrace, Grafana, Splunk etc. Expert knowledge on Hadoop Distributed File System (HDFS) and Hadoop YARN. Decent knowledge of various Hadoop file formats like ORC, Parquet, Avro etc. Experience with Hive (Tez), Hive LLAP, Presto and Spark compute engines. Understand query plans and optimize performance for complex SQL queries on Hive and Spark. Experience supporting Spark with Python (PySpark) and R (SparklyR, SparkR) languages Solid professional coding experience with at least one scripting language - Shell, Python etc. Experience working with Data Analysts, Data Scientists and at least one of these related analytical applications like SAS, R-Studio, JupyterHub, H2O etc. Read and understand code (Java, Python, R, Scala), but expertise in at least one scripting languages like Python or Shell. You will be reporting to a Senior Manager or a Director Preferred skills: Experience in building, deploying, and monitoring distributed apps using container systems (Docker) and container orchestration (Kubernetes, EKS) Experience with workflow management tools like Airflow, Oozie etc. Knowledge in analytical libraries like Pandas, Numpy, Scipy, PyTorch etc. Implementation history of Packer, Chef, Jenkins or any other similar tooling. Prior work knowledge of Active Directory and Windows OS based VDI platforms like Citrix, AWS Workspaces etc. Qualifications Qualifications Bachelor of Engineering or Equivalent to bachelor's degree Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. #LI-Onsite Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a highly skilled and proactive Citrix Infrastructure Specialist to design, deploy, and maintain robust Citrix Cloud environments. The ideal candidate will play a pivotal role in supporting virtual application and desktop delivery, ensuring optimal performance, security, and scalability across our enterprise IT ecosystem. Roles & Responsibilities: Design, deploy, and manage Citrix Cloud infrastructure, including resource locations, Cloud Connectors, and cloud provider integrations. Administer and maintain Citrix Virtual Apps and Desktops (CVAD) environments to ensure seamless application and desktop virtualization. Optimize the Citrix environment through capacity planning, performance tuning, and regular platform upgrades. Troubleshoot and resolve complex issues related to Citrix Cloud and CVAD services, user access, and session connectivity. Implement and manage SAML-based SSO integrations using Okta, ADFS, or other identity providers for secure access. Document infrastructure designs, configurations, standard operating procedures, and troubleshooting guides. Maintain and monitor Citrix XenDesktop/XenApp, Citrix Studio, Director, and StoreFront components. Ensure availability and performance of Citrix environments through proactive monitoring and diagnostics. Conduct regular patch management and maintenance of PVS infrastructure. Lead or assist in Citrix upgrades and farm consolidation initiatives from planning to execution. Contribute to disaster recovery and business continuity planning. Manage machine catalogs and delivery groups, ensuring accurate desktop provisioning. Troubleshoot application publishing issues and session-related anomalies. Perform certificate management, including renewals and application-level upgrades. Oversee ServiceNow queues for incidents, requests, and change management processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of server and network management principles. - Experience with troubleshooting hardware and software issues. - Familiarity with operating system-level technology implementations. - Ability to work collaboratively in a team environment. • Knowledge on PVS patch management , • Knowledge of handling Citrix Solution with SAML SSO through Okta ADFS Any IdP for secured single sign on Additional Information: - The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Hyderabad office. - A 15 years full time education is required. 15 years full time education

Summary: Manage NOC operations to ensure seamless service delivery, incident management, and technical support, while cultivating leadership skills. Ensure ticketing and SLA compliance, document client activities, and support proactive monitoring and reliability metrics. Provide 24/7 escalation support with expertise in networking and ITIL processes. Job Duties: 1 Primary Duties: Daily Management: Oversee NOC team operations to ensure seamless service delivery and incident management, request management, identity access management, command center. Technical Proficiency: Provide L1 and L2 network-related technical support and ensure efficient shift management for optimal resource utilization and communication. Demonstrate technical knowledge in AD, networking (SD-Wan, MPLS, BGP, OSPF), Windows server, OS, SQL and basic troubleshooting, Proficient in Microsoft Office 365 and SolarWinds, with a preferred understanding of ITIL frameworks. Leadership Development: Cultivate strong leadership skills to guide and motivate a high-performing team and coach fresher to handle NOC. Ticketing and SLA Compliance: Ensure accurate data capture and compliance with TAT and SLAs when transferring tickets, supporting the operation in minimizing escalations to Infra architect. Activity Documentation: Generate and document tickets for all activities at the time of report, ensuring timely action and escalation based on priority and severity. Client Satisfaction: Gather and document client feedback for each ticket and deliver regular performance reports to service account manager. Vendor management: Proactively monitor vendor related issue and engage with them as first face of escalation. Engage with ITSM if KPIs are not full filled. Documentation and Metrics: Maintain site-specific documentation and support the IT service manager in monitoring reliability metrics and predicting potential failures. Proactive Monitoring: Oversee production networks, servers, and applications through a centralized console, taking initiative and being a self-starter. Monitor proactive alerts and communicate resolutions, using NOC monitoring tools effectively. Grafana/Prometheus, SolarWinds, Citrix, CrowdStrike. Log Analysis (Splunk, Loki). 24/7 Escalation Support: Provide first-level escalation support for Operation, ensuring high service levels. Incident and Change Management: Follow ITIL incident management processes, identify major incidents and coordinate as required. Experience Requirements: Minimum 8 years in IT support with minimum 5+ years' experience in NOC, major incident management, ITIL processes. Communication and Reporting: Craft clear incident status updates for executive audiences and work in a service delivery role with a business focus.

HIRING NETWORK ARCHITECT | BANGALORE/ HYDERABAD Role: Network Architect Experience: 15 - 20 years Job Locations: Manikonda, Hyderabad / Yelahanka, Bengaluru Employment Type: Full-Time Shift Timings: 4 PM - 2 AM IST Mode of Work: WFO Key Responsibilities: Architecture Design and Planning: · Design comprehensive network infrastructure solutions aligning with business requirements and technology roadmaps. · Develop reference architectures, standards, and governance frameworks, create detailed documentation, including network diagrams, system specifications, and infrastructure maps. · Lead network infrastructure capacity planning and performance optimisation initiatives. Technical Leadership: · Provide expert guidance on complex network infrastructure problems and projects. · Mentor technical teams on network infrastructure design and implementation, Cloud, and Hybrid. · Design and implement enterprise cloud connectivity strategies and architecture solutions. Required Education & Experience: · Bachelor's degree in computer science, IT, Cyber Security, or a related discipline is desired, or equivalent work experience and technical training. · Over 15 years of experience in enterprise networking, including a minimum of 5 years in network architecture and technical leadership roles. · Proven track record of managing enterprise network environments in production, cloud, and hybrid environments. Certifications: · Cisco Certified Network Professional (CCNP Enterprise) · Cisco Certified Design Professional (CCDP) / Cisco Certified Specialist - Enterprise Design · AWS Certified Advanced Networking – Specialty · Azure Network Engineer Associate · Palo Alto Networks Certified Network Security Engineer (PCNSE) · Cisco Certified Internetwork Expert (CCIE) · Infrastructure framework (TOGAF, ITIL) Skills, Abilities, and Knowledge: · Core Routing and Switching (Cisco Catalyst/Nexus, Meraki, Dell, Arista). · BGP, OSPF, EIGRP, VXLAN, MPLS, IPSEC, GRE. · Firewall Architecture (Palo Alto, Checkpoint, Cisco ASA/Firepower). · Load Balancers (F5 BIG-IP LTM/GTM, Citrix ADC). · VPN technologies (site-to-site, client-based, SSL VPNs). · SD-WAN Technologies (VeloCloud, Meraki SD-WAN, Cisco SD-WAN) · Network Access Control (Aruba ClearPass, Cisco ISE). · Wi-Fi Solutions (Aruba, Cisco Wireless, Mist Systems) · Network Monitoring and Management Tools (SolarWinds, ThousandEyes, PRTG). · Cloud Networking (Azure Virtual WAN, AWS VPC Peering/Transit Gateway) Scripting basics (Python, Ansible) for network automation. · Interested Candidates can share upddated resume on anamika@enroutecorp.in

L3-Web application firewall Specialist,7+ years of experience focused on network support, core switching, routing, MPLS, and firewalls Networking and security architecture , Network and Web Security technology,

Requirements Description and Requirements Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Citrix Admin Role & responsibilities Azure, Windows / Active Directory, Entra ID Infrastructure: Understanding of Windows Operating Systems including Active Directory infrastructure Services GPO, DNS, DHCP, clustering services, Windows Security and to be able to analyze and troubleshoot issues. Responsible for design, development, implementation, operation improvement and debug cloud environments in Azure. Knowledge in Implementation & Integration of Citrix - Azure Infrastructure Projects. Knowledge in networking concepts, including virtual networks, VPNs, firewalls, and load balancers. Knowledge of security best practices, including identity and access management, network Proficiency in managing Azure resources and services. Preferred candidate profile Experience in performance-monitoring, tuning, scripting, upgrades, Policies, and maintenance activities for Citrix infrastructure. • Make Citrix design/architectural and operational recommendation for Citrix environments. • Experienced with deployment of servers with Non-MCS, MCS, Quick Deploy in a virtual VMware/Azure environment. • Experienced with Citrix NetScaler 14.X - Implementation, Upgrades. • Experienced security and compliance with industry standards and best practices. Immediate Joiners only

Technical Support Engineer – US Shift Location: Gorakhpur (On-site) Shift Timing: Night Shift (US Time Zone) Employment Type: Full-Time Working Day: 5 days Company Overview: Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support. Job Description: We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments. Key Responsibilities: · Provide technical assistance to clients via phone, email, and chat. · Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. · Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc. · Maintain accurate documentation of support tickets and resolutions. · Escalate unresolved issues to higher-level technical teams when required. · Ensure high customer satisfaction through timely and effective resolution of issues. Requirements: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 0–3 years of experience in a technical support or IT helpdesk role. · Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. · Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus. · Excellent verbal and written communication skills in English . · Willingness to work in night shifts to support US clients. Preferred Skills: · Analytical and problem-solving mindset. · Ability to manage multiple tasks effectively. · Customer-centric attitude and strong interpersonal skills. How to Apply: Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”. Benefits to Learn Technical Proficiency Cloud Computing : experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake). Remote Desktop Protocol (RDP) : Setup, troubleshooting, and performance optimization. IT Troubleshooting : Diagnosing and resolving hardware/software/network issues. Application Support : Deep knowledge of accounting software and its behavior in hosted environments.

1-3 years’ experienceLooking for an Onsite Support Professional who has 1-3 years of experience to provide 1st level infrastructure support to internal employees and handle issues associate with hardware and software ( OS and application packages)Day to day tasks for an IT involve provisioning windows based end computing devices, fulfil IT requests and resolve incidents raised in ServiceNow Portal.Use remote control tools like SCCM, Remote Desktop & Remote Assistance to diagnose issues for users at different locations.Use the incident management tool to track incidents assigned. Work towards resolution of such incidents at the earliest & comment each incident appropriately and resolve as per SLA / OLA.Analyse, Diagnose, escalate level 2 issues and work with backend team.Manage end user customer satisfaction and maintain KPIs laid out.Should be willing to work in office and prolong shift as per business needs.Good verbal and written communication skills. Flexible to work in Shift.Able to work in a competitive environment and meet the KPIs productivity, quality, FTF, customer satisfaction.Experience in ticketing tool like, ServiceNow..etcGood knowledge and experience in Windows OS.Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM, ..etcGood Knowledge on Skype, teams.Experience in Networking - LAN, Wi-Fi, VPN, internet, intranet, SSO…etc.Good Experience in Encryption software’s like Bit locker, Sophos, PGP...Etc.Good experience in handling all the software Installation request and issues related – Anti Virus, Citrix, Cisco AnyConnect, office applications, SCCM…etcExcellent knowledge in Hardware level troubleshooting for all Laptop’s and its hardware component fixings.Expertise in fixing and diagnosing various computer (laptop) hardware parts.Testing and assessing hardware components including circuit boards, processors, and memory cards.Testing hardware components individually and in tandem with external computer systems.Completing functionality and performance tests on the final product.Creating specifications and documents for components and completed computer systems.Collaborating with vendor and ensure the hardware functions for its intended purpose.Analytical thinking with good problem-solving abilities.Ability to work to a strict deadline.Extensive knowledge of computer hardware, software, and electrical systems.Ability to see potential problems in a system setup.Attention to detail.

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with team members to ensure seamless service delivery. You will engage in proactive maintenance and contribute to the continuous improvement of operational processes, ensuring that all systems function optimally and meet the needs of users and stakeholders alike. Your role will be pivotal in maintaining high service standards and addressing any challenges that arise in the operational landscape. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Engage in regular system audits to ensure compliance with service agreements and operational standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies and their application in enterprise environments. - Experience with troubleshooting and resolving issues related to Citrix environments. - Familiarity with monitoring tools and performance metrics to ensure system reliability. - Ability to collaborate effectively with cross-functional teams to achieve operational goals. Additional Information: - The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Coimbatore office. - A 15 years full time education is required., 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Provide L1 and L2/ basic and intermediate level troubleshooting. - Maintain and update documentation for systems and software products. - Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture. - Strong understanding of IT infrastructure and network systems. - Experience in troubleshooting hardware and software issues. - Knowledge of server and network configurations. - Familiarity with virtualization technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture. - This position is based at our Kolkata office. - A 15 years full-time education is required., 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Horizon Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Description Template Role: VMware Horizon Administration Job Title: View Horizon Career Level: 10 Entity: IO Shared Services Key Responsibilities In-depth knowledge on all Horizon Infrastructure server components like the connection, composer, security/ UAG, App volume manager, DEM, JMP. Cloud POD Architecture. Managing and provisioning virtual desktops like instant clones, instant clones, full clones Creating desktop pools both dedicated and floating and configuring policies for the VDIs, hands-on experience in troubleshooting issues related to Windows 10/ Windows 11. In-depth knowledge on packaging applications using the app volume manager and Thin-App console. Work as a team player and collaboratively work with multiple teams. Upgrading the Horizon infra to the next best version. Client handling communication, managing team, providing KT both technical and Process related to the new joiners. Managing Citrix Xen-App and Xen-Desktop management. Understanding and hands-on experience of configuring Citrix policies. Basic knowledge of Azure Cloud administration and good to know Azure AVD functionality. Experience on working in incidents, service requests and changes. Experience in creating SOPs and Runbooks Identify RCA for re-occurring issues. Document RCA for P1 and Major incidents, provide technical expertise as per best practices and should come up with automation solutions as per client need. Technical Experience. 1.Minimum of 5 years of experience in managing Horizon sites and strong VDI administration skills 2. Hands-on in managing VDI farm, packaging applications and troubleshooting performance-based issues 3. Providing effective inputs to enhance user experience and configuring optimization policies for the environment 4. Deep knowledge on GPOs specific to the Horizon infrastructure, DEM/ View Persona policies and managing the Composer server database, back up of the view components 5. Hands-on experience in working on the View Horizon Console, DEM, and App volume manager console 6. Certificate management and good understanding on VMware vSphere concepts like Snapshot management, HA, DRS, resource pools, template and clone management.7 Should be able to understand architectural set up of an environment and the flow of the user session to connect to the VDI and also RDSH sessions and applications.8. Good to have PowerShell scripting skills. Professional Attributes. 1.Should be able to work in 24/7 Rota 2. Should have a minimum experience of 36 months 3. Should have good communication skills 4. Should be ready to acquire new skills 5. Should be flexible during OOH. Educational Qualification Graduate, 15 years full time education

Exp : 4yrs to 8yrs Location: Hyderabad/Noida 🔧 Key Responsibilities : Deploy, configure, and support Citrix Virtual Apps and Desktops , Citrix Cloud , and AVD (Azure Virtual Desktop) Manage and troubleshoot VDI infrastructure , including user access, session performance, and profile management Perform upgrades, patching, and automation tasks using PowerShell or scripting tools Work on profile management , application publishing , storefront , and NetScaler Gateway Collaborate with infrastructure, security, and service desk teams for incident resolution and change management 🎯 Skills & Requirements : Hands-on experience with Citrix Virtual Apps & Desktops , AVD , Citrix Cloud , and Citrix ADC (NetScaler) Strong knowledge of Windows Server , Active Directory , GPO , and FSLogix Exposure to Azure IaaS , storage , and networking concepts Experience in handling enterprise-level Citrix environments and Citrix licensing Citrix certifications (e.g., CCA-V, CCP-V) are a plus

System Administrator Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities Discounted hardware and software An environment that embraces learning and development The Role To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of. 2-5 yrs minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in Managed Services IT provider / IT Companies. Role Responsibilities Maintaining/contributing to KMS for client and internal team, for both technical & processes Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations Understanding of O365, Mimecast, Intune, Azure integration Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others) Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par Administration of Windows Server, groups, group policies, DNS, DHCP Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault On premises backup alert management, monitoring and restoration SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers) Smooth and timely customer engagement Disk, CPU, Snapshot management provisioning Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity Manage understand Failover Cluster, NLB Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely Manage windows update compliance. Antivirus Management, Sophos, Defender. Patching ESXi hosts and vCenter updates Knowledge of vulnerability management and critical remediation Change management, performing RCA and able to clearly articulate the actions/outcomes Key Competencies and Qualifications required Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration. Should have experience in VM Deployment, VM Migration, managing host clusters Extremely high-level attention to detail with methodical troubleshooting process Good verbal and written communication skills Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers, O365, Azure Administration) Proactive vs Reactive approach ITIL Service Management Foundation accreditation Essential Skills Windows Server including 2016/2019, DNS, DHCP, Group Policy Active Directory 2012 and above VMware / Virtualization (Hyper - V, VMware) O365, Azure Administration Desired Skills Exposure to Backup tools like Veeam/Commvault/Backup exec Windows Administration certifications 2012 and above Exposure to SAN /NAS MS Azure and Office 365 Administration Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike Exposure to Blade servers and configurations ITIL Foundation and ServiceNow ITSM tool Brennan is an equal opportunity employer

Microsoft Security Compliance Identity & Management (SCIM) SME – FastTrack Bangalore, Karnataka, India Date posted Jul 09, 2025 Job number 1838016 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment. Focused on driving E5 Security and Compliance, Win365, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams. We are looking for individuals who are passionate about helping customers adopt Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. As a FastTrack Security Subject Matter Expert (SME), your main goal is to help customers enable, deploy their E5 Defender licenses, provide guidance on Microsoft Security and zero trust concepts, drive key usage scenarios and adoption. Guide customers on products such as Windows 365, Intune P1, Intune P2 and Intune Suite and share valuable insights with engineering teams for product development, improvement, and to simplify the customers’ deployment experience. SMEs translate business goals into technology solutions and assist customers with the deployment and adoption of workloads and feature deployment while overcoming complexities. You should be seen as the trusted advisor and drive the technical decision of customers to continually use our product and technology. As a SME, you will work with FTAs, other SMEs, Account Team, Partner, Support and Consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) Security products and services. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications/Education/Experience: Bachelor's Degree in Engineering, Business, or related field AND 4+ years’ experience in Microsoft 365, technical deployment, process management, execution, optimization, or related experience OR Master's Degree in Engineering, Business, or related field AND 2+ years’ experience in Microsoft 365 technical deployment, process management, execution, optimization, or related experience Hands on experience with architecting, deployment and adoption of Microsoft 365 Modern Work Solutions (Windows 365, Intune P1, Intune P2 and Intune Suite), Microsoft 365 Defender products and services, technical enablement, solution design, product demonstration and Proof of concepts, deployment and adoption Experience on Microsoft Entra ID capabilities including Conditional Access, Multi Factor Authentication, SSPR, PIM, MTO / B2B collaboration, Global Secure Access, Identity provisioning and LCW. Additional or Preferred Qualifications Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. Microsoft Certification in relevant Security technologies or disciplines Proven ability to engage clients, understand their needs, and map them into M365 product suite and drive technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. Knowledge and experience with technologies/platforms such as Jamf, Citrix, Azure, Azure Virtual Desktop, Copilot for Security, Purview would be a plus. Responsibilities Job Description Onboarding and Implementation: As a SME you would be reaching out to customers proactively and using your knowledge of customer industry and your expertise in Security & Modern Work workloads (Defender / Threat Protection, Entra P1& P2, MFA, Purview, Windows 365, Intune P1, Intune P2, and Intune Suite) Leading technical discussions with customers and defining rules of engagement and sharing best practices to drive engagements successfully. Driving Customer Success: Drive customer success by working with customers and partners to resolve technical roadblocks encountered during deployment and adoption of Security (Threat Protection, Identity and Purview), Modern Work solutions, including Windows 365, Intune P1, and Intune Suite and/or to help transition off a compete product. Promote automation for customer self-service using assets such as Advanced Deployment Guides (ADG) and collaborate with other FastTrack delivery teams to meet shared objectives. Product Demonstrations and Proof of Concept (PoC): Assist other Microsoft stakeholders on demonstrating as well as implementing Security & Modern Work workloads (Windows 365, Intune P1, Intune P2, and Intune Suite) PoC for potential customers to demonstrate specific use cases thereby helping them visualize the solution on Microsoft platform. Product Improvement & Customer Journey Simplification: Participate in incubation and early previews for new features or products, resulting in customer journey feedback submissions with Product Engineering teams. Identify, collect and highlight product gaps and share it with Engineering. Readiness / Learning: Focus on building expertise in your specialty for technical and career growth. Join training sessions on new features or product changes, participate in engineering AMAs or Office Hours, and share knowledge with colleagues across the community. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Should be comfortable for 24x7 support. Role Description - Citrix Admin Key Responsibilities - Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Providing end-user support related to VDI Creating SOPs for known issues. Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Machine Catalogs and Delivery Groups Citrix Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Incident, Problem and Change Management Technical Experience - Experience with Citrix DaaS Administration on Microsoft Azure and AWS Hands-on experience on Public Cloud: Azure & AWS Strong understanding of Citrix Virtual Apps and Desktops, Citrix DaaS, and Citrix Workspace Proficiency in Microsoft Azure, AWS, Azure Virtual Desktop Deployment, management, and optimization of Citrix Desktop as a Service (DaaS) on Microsoft Azure & AWS Design, deploy, and manage Citrix DaaS solutions on Microsoft Azure & AWS Configure and optimize virtual desktop environments in line with the organizational needs Ensure high availability and scalability of Citrix DaaS deployments Monitoring Citrix DaaS environments Good technical troubleshooting skills for Citrix DaaS on Azure and AWS Lifecycle management and upgrades of Citrix products Evaluating interdependencies on Citrix products before rolling out upgrades Proficient knowledge and working of Citrix FAS Design, deploy, and manage Citrix Storefronts Ensure secure implementation and best practices for Citrix virtual Apps & desktop environments. Citrix DaaS Image Management on Azure Citrix DaaS image Management on AWS Professional Attributes-Citrix Daas, Cirix Virtual Apps and Desktop Educational Qualification A 15-year full-time education is required. Additional Information Below to be excluded while Job Postings on Portals/SNS sites. Total years of Experience - 4-5 years Relevant years of Experience - 4-5 Years Target Companies: (If any) Keywords for searching: Citrix, Citrix Virtual Apps and Desktop Administration, Citrix DaaS

Position Description Job Title: Service Desk Analyst – Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shift (24x7 Operations) | 5 Days Working | 2 Days Weekly Off | WFOEmployment Type: Full-Time Job Summary: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Windows OS and network connectivity troubleshooting Update and maintain Knowledge Base (KB) articles Ensure shift adherence and active participation in shift handovers and team huddles Collaborate with cross-functional teams for issue resolution Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces Maintain high levels of customer satisfaction through professional communication and timely resolution Required Skills: Proven experience in a service desk/call center role handling US customers Hands-on experience with ITSM tools like ServiceNow, BMC Remedy Familiarity with Citrix, AVDI, and Windows troubleshooting Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues) Excellent verbal and written communication skills Ability to work in a night shift and rotational 24x7 schedule Strong team collaboration and time management skills Preferred Qualifications: Experience in retail IT support (POS systems, store environment, virtual interfaces) Certifications such as ITIL Foundation, Google IT Support, AWS Cloud Practitioner Exposure to mobile device management platforms and tools Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: 3- 4 years of experience with VMware Horizon, Vmware vCenter, ESXi Administratation, Troubleshooting of VDI/vDesk machines(win10&11 OS), Server Hardware experience using and configuring Dell, Supermicro, Lenovo servers & exp PowerShell Scripting, 5+ years of virtual server administration experience in a large enterprise environment including: Expert level knowledge of VMware Horizon or other large scale VDI platforms Scope, Design & Implement VMware Horizon based VDI Deployment Scope, Implement, configure & manage Microsoft Cloud PCs (Windows 365)using Intune and Azure VMware vSphere ESX 7.x or higher (other virtualization technology experience is a plus) Good working knowledge of adjacent VMware products (VCF, vROPs, vRA, NSX etc) Scripting and automation using powerCLI, Ansible, or other programming languages Windows 10, 11 or Ubuntu guest OS experience a plus VMware Security Hardening best practices Other vendor solution expertise such as Citrix or Microsoft Windows365 a plus Excellent communication (verbal and written) and interpersonal skills Hardware experience using and configuring Dell, Supermicro, Lenovo servers Minimum Qualifications: 4+ years of IT-related work experience with a Bachelor's degree. OR 6+ years of IT-related work experience without a Bachelor’s degree. Physical : Frequently transports and installs equipment up to 20 lbs. Bachelors / Masters degree in any stream LocationHyderabad/Bangalore Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM’s ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Required Qualifications 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred Qualifications Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Citrix VDI Admin Your key responsibilities Provide Level 3 (SRE) operational support for the customer s VDI products and services Support in the recruitment, provision and management of Level 2 and Level 3 global teams to support the customer s ngVDI 24 x 7 follow-the-sun environment Manage and run production environments that deliver the customer s ngVDI products Maintain and execute all DR activities in support of in scope products Partner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the delivery of core business applications and to support the ability to serve our clients and to create revenue Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support Available for an on-call rota to cover incident management out of hours / weekend Adheres to and promotes the Company values and ethical framework Your skills and experience A background in SRE or DevOps in Virtualisation technologies, ideally Citrix and Nutanix Experience supporting large organizations in globally diverse locations Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems At least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments At least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix Analytics At least two years experience setting up, configuring and implementing Virtualization products

We are Looking for Aspirants with Strong Cisco/Juniper expert for Pune, Bangalore, Chennai and Mumbai for our Atos Network Infra Team. Responsibilities / Technical skills : Network & Security Engineer Working Experience : Experience: 5–10 years Key Responsibilities: - Manage and troubleshoot enterprise *routing and switching* infrastructure (Cisco/Juniper). - Configure and optimize *F5 BIG-IP* load balancers (LTM, GTM, SSL offloading, traffic policies). - Administer and support *Citrix environments*, including *NetScaler* for secure remote access and load balancing. - Deploy, manage, and troubleshoot *FortiGate firewalls* (policies, VPNs, threat protection). - Implement and maintain *Cisco ISE* for network access control, including *802.1X*, *profiling*, and *guest access*. - Manage and monitor *Cisco WLC* and wireless access infrastructure. - Operate and automate using *Cisco DNA Center (DNAC)* for policy, provisioning, and network assurance. *Required Skills:* - Deep knowledge of *network protocols*: TCP/IP, VLANs, STP, OSPF, BGP, EIGRP, NAT, ACLs. - Strong hands-on experience with *F5*, *Citrix NetScaler*, and *FortiGate* firewalls. - Familiar with *identity-based security* and *network segmentation* using Cisco ISE. - Proficient in *wireless technologies*, WLC configuration, and RF troubleshooting. - Experience using *Cisco DNAC* for network automation and SDA. *Expected Certifications Preferred:* - *CCNP / CCIE (Routing & Switching or Security)* - *F5-CTS (BIG-IP LTM)* - *Fortinet NSE 4 or higher* - *Citrix Certified (CCA-V / CCP)* Communication skills: Must have excellent communication skills including written, verbal and presentation Engineer must be willing to work in 24X7 rotational shifts (including US, nights, weekends, on call) Interested candidate who meet the requirements mentioned in the above JD Can Share your resume with the following details to balaji.mathivanan@atos.net Name: Location (Current/Preferred): Current Company: Notice period: Current CTC: Expected CTC: Education:

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.