1384 Citrix Jobs - Page 16

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products, both remotely and onsite. You will work on configured services across various platforms, addressing issues as they arise and ensuring that all systems operate within defined models and processes. Your role will also include troubleshooting hardware and software problems, implementing technology solutions, and collaborating with team members to enhance system performance and reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Horizon.- Strong understanding of virtualization technologies and their applications.- Experience with troubleshooting and resolving issues related to server and network configurations.- Familiarity with operating system-level support across various platforms.- Ability to implement and maintain software solutions from various vendors. Additional Information:- The candidate should have minimum 3 years of experience in VMware Horizon.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and proactive Citrix Infrastructure Specialist to design, deploy, and maintain robust Citrix Cloud environments. The ideal candidate will play a pivotal role in supporting virtual application and desktop delivery, ensuring optimal performance, security, and scalability across our enterprise IT ecosystem. Roles & Responsibilities:Design, deploy, and manage Citrix Cloud infrastructure, including resource locations, Cloud Connectors, and cloud provider integrations.Administer and maintain Citrix Virtual Apps and Desktops (CVAD) environments to ensure seamless application and desktop virtualization.Optimize the Citrix environment through capacity planning, performance tuning, and regular platform upgrades.Troubleshoot and resolve complex issues related to Citrix Cloud and CVAD services, user access, and session connectivity.Implement and manage SAML-based SSO integrations using Okta, ADFS, or other identity providers for secure access.Document infrastructure designs, configurations, standard operating procedures, and troubleshooting guides.Maintain and monitor Citrix XenDesktop/XenApp, Citrix Studio, Director, and StoreFront components.Ensure availability and performance of Citrix environments through proactive monitoring and diagnostics.Conduct regular patch management and maintenance of PVS infrastructure.Lead or assist in Citrix upgrades and farm consolidation initiatives from planning to execution.Contribute to disaster recovery and business continuity planning.Manage machine catalogs and delivery groups, ensuring accurate desktop provisioning.Troubleshoot application publishing issues and session-related anomalies.Perform certificate management, including renewals and application-level upgrades.Oversee ServiceNow queues for incidents, requests, and change management processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network management principles.- Experience with troubleshooting hardware and software issues.- Familiarity with operating system-level technology implementations.- Ability to work collaboratively in a team environment.Knowledge on PVS patch management , Knowledge of handling Citrix Solution with SAML SSO through Okta ADFS Any IdP for secured single sign on Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Develop strategies to improve system performance- Mentor junior team members for skill development Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration / NetScaler skill- Strong understanding of IT infrastructure and network protocols- Experience in troubleshooting and resolving technical issues- Knowledge of virtualization technologies and cloud computing- Hands-on experience in system monitoring and performance optimization Additional Information:- The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with team members to ensure seamless service delivery. You will engage in proactive maintenance and contribute to the continuous improvement of operational processes, ensuring that all systems function optimally and meet the needs of users and stakeholders alike. Your role will be pivotal in maintaining high service standards and addressing any challenges that arise in the operational landscape. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance efficiency.- Engage in regular system audits to ensure compliance with service agreements and operational standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their application in enterprise environments.- Experience with troubleshooting and resolving issues related to Citrix environments.- Familiarity with monitoring tools and performance metrics to ensure system reliability.- Ability to collaborate effectively with cross-functional teams to achieve operational goals. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Network AnalyticsMinimum 7.5 year(s) of experience is required Educational Qualification : Proactive Hirring Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day involves collaborating with various teams to ensure that the infrastructure meets the needs of the organization, troubleshooting issues, and implementing solutions to enhance system performance and reliability. You will engage in discussions to refine project specifications and contribute to the overall strategy for technology deployment, ensuring that all components work seamlessly together to support business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Good To Have Skills: Experience with Network Analytics.- Strong understanding of virtualization technologies and their implementation.- Experience in troubleshooting and resolving complex infrastructure issues.- Familiarity with data center operations and management best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A Proactive Hiring is required. Qualification Proactive Hirring

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve technical issues.- Implement system changes and updates as required.- Assist in the development and maintenance of technical documentation.- Collaborate with cross-functional teams to ensure seamless operations.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of IT infrastructure and systems.- Experience in troubleshooting and resolving technical issues.- Knowledge of network protocols and security principles.- Familiarity with virtualization technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Need immediate Joiner s Responsibilities: Design, implement & maintain app deployments using App-V, Citrix & SCCM. Collaborate with dev teams on script development (VB Script & Powershell) Mail: chaitanya.vasamsetti@gigaopsglobal.com Contac t: 7729881999 Office cab/shuttle Food allowance Health insurance Provident fund

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Position Summary We are seeking a dedicated and experienced Product Owner to lead and manage the SAP Fiori and SAP Business Technology Platform (BTP) ecosystem. This role is responsible for overseeing the lifecycle of Fiori applications, SAP GUI rollout, BTP development initiatives, and ensuring alignment with enterprise architecture and digital transformation goals. The ideal candidate will serve as a key liaison between business stakeholders, developers, and infrastructure teams to drive delivery, innovation, and governance in SAP-related programs. Key Responsibilities Fiori Manage Central Fiori patching activities, including bi-annual NetWeaver and UI5 library updates. Oversee DaST scanning processes and web dispatcher configuration and maintenance. Coordinate Embedded Fiori support for ad hoc app activations and setup. Lead initiatives to enable and support Multi-Factor Authentication (MFA). SAP GUI Plan and execute the rollout of SAP GUI 8.1 across MyPlace, FactoryPlace, and Citrix environments. Maintain SAP Logon XML files and manage the SAP Logon Updater. Coordinate SAP LU Portal operations and perform server and database maintenance. SAP Development Oversee the SAP development environment, including Business Application Studio (BAS) and GitHub integration. Manage SAP WorkZone builds and align with the broader development roadmap. Drive Clean Core principles, RAP-based development, and host community awareness sessions. Lead upcoming initiatives such as Eclipse bundle rollout and SAP .Net Connector implementation. Collaborate on SAP BTP development roadmap, including ARO projects for non-SAP-based app developments BTP Governance Ensure governance across BTP with proper documentation, backlog management, and stakeholder education Quality and compliance Drive and coordinate Central ATC checks in preparation for S/4HANA conversion. Support ongoing quality initiatives and ensure alignment with cybersecurity and compliance standards. Programs/Projects Provide active product ownership and cross-functional support for strategic programs in Fiori and BTP areas Qualifications Proven experience as a Product Owner in an SAP environment. Strong understanding of SAP Fiori, SAP GUI, and SAP BTP (CAPM, RAP, BAS, WorkZone). Familiarity with agile methodologies and product backlog management. Excellent communication, stakeholder management, and documentation skills. Experience with tools like BAS, GitHub, Eclipse, and SAP .Net Connector is a plus. Knowledge of security practices such as DaST scanning and MFA enablement. Understanding of S/4HANA conversion processes and clean core principles. We value your data privacy and therefore do not accept applications via mail. Who We Are And What We Believe In We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it. Operations Engineer with good communication and technical skills: Proven experience in deploying and maintaining software solutions Strong knowledge of Exchange Online, CFT and related business rules Experience with technical upgrades and license management. Knowledge in programming language: Java/J2ee or C/C# SQL Tomcat / Application server Understanding of Citrix environments Experience in Windows Server and Linux Standard understanding of network and firewall concepts Good in Agile methodology Soft Skills: Strong problem-solving abilities, with the capacity to diagnose and resolve system issues quickly and efficiently. Excellent communication skills to collaborate with both technical teams and financial stakeholders. Strong interpersonal skills Total Experience Expected: 04-06 years Qualifications Bachelor’s degree Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Role Overview Were hiring an experienced L2 Web Application Firewall (WAF) Administrator to take ownership of WAF security across large-scale enterprise environments. Youll be responsible for configuring, maintaining, and monitoring WAF platforms (primarily F5, Citrix, or similar) to protect business-critical web applications from cyber threats. This is a hands-on operational role with a focus on real-time threat prevention, incident troubleshooting, and continuous tuning of WAF policies. Key Responsibilities Operate and manage Web Application Firewalls (WAF) in 24x7 production environments. Configure security policies, enforce rulesets, and tune signatures to defend against web-based threats (SQLi, XSS, CSRF, etc.). Respond to and troubleshoot WAF-related incidents, traffic anomalies, and false positives. Perform regular health checks, system upgrades, patching, and SSL certificate management. Monitor WAF dashboards, threat logs, and alerts to proactively mitigate application-level attacks. Coordinate with security, application, and network teams to implement protection for new or updated web apps. Maintain technical documentation, including WAF policies, traffic flows, and change logs. Ensure compliance with OWASP Top 10, PCI-DSS, and internal security standards. Required Skills & Experience Minimum 5 years of hands-on experience in Web Application Firewall administration . Expertise in F5 ASM , Citrix WAF , Imperva , or other enterprise-grade WAF platforms. Deep understanding of web protocols (HTTP/S) and Layer 7 traffic behavior . Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC Application Centric Infrastructure (ACI) deployment and data center experience Strong knowledge of OWASP Top 10 vulnerabilities and common web attack patterns. Ability to write and tune custom WAF rules , manage exceptions, and interpret log data for root cause analysis. Familiarity with SSL offloading , certificate renewal, and encryption standards. Experience in coordinating with SOC/NOC teams and participating in incident response. Certifications (Mandatory) F5-201/Other Industry leading OEM Professional level Nice to have Experience in WAF policy automation or scripting (Python, Bash, Ansible). Exposure to multi-vendor WAF environments. Experience with design and implementing Software Defined Network (SDN) and large complex networks Basic understanding of load balancing, but primary expertise must be WAF-centric. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC

Role Overview We are hiring a highly experienced L3 Web Application Firewall (WAF) Specialist to lead the planning, implementation, and optimization of WAF solutions across enterprise environments. This is a technical leadership role requiring deep understanding of application-layer security, strong hands-on experience with WAF technologies (especially F5 ASM or equivalent), and the ability to handle complex security incidents independently. You will act as the subject matter expert (SME) for WAF in client-facing and internal security engagements, guiding application protection strategies, overseeing advanced threat prevention, and mentoring L1/L2 engineers. Key Responsibilities Lead WAF Design & Deployment : Architect, configure, and deploy enterprise-grade WAF solutions across multi-tenant, multi-region environments using technologies like F5 ASM, Citrix, or Imperva. Incident Management & Escalation (L3 Level) : Handle high-priority WAF incidents, perform root cause analysis (RCA), implement custom mitigations, and ensure resolution within defined SLAs. Policy Tuning & Custom Rules : Develop and optimize custom WAF rules (iRules, regex, JSON filters) based on traffic analysis, threat signatures, and business use cases to minimize false positives and ensure maximum protection. Threat Intelligence Integration : Analyze logs and correlate WAF events with threat intelligence feeds and SIEM tools to proactively detect and respond to Layer 7 attacks (e.g., SQLi, XSS, RFI, LFI, bot traffic). Pre-Production Application Review : Collaborate with DevSecOps and App teams to assess applications prior to production rollout, ensuring adequate WAF protection is in place through rigorous policy simulations and tuning. Patch & Upgrade Planning : Plan and execute firmware upgrades, policy migrations, and security patching aligned with vendor lifecycle and enterprise security policies. Compliance & Audit Support : Align WAF posture with OWASP Top 10, PCI-DSS, GDPR, and internal compliance frameworks; prepare documentation and reports for audits and security assessments. Mentoring & Process Improvement : Mentor L1/L2 WAF engineers, define SOPs, standardize response playbooks, and drive automation initiatives where possible. Required Skills & Experience Minimum 7 years of hands-on experience managing Web Application Firewalls in enterprise or service provider environments. Deep expertise in WAF platforms such as F5 BIG-IP ASM , Citrix AppFirewall , Imperva , or Fortinet WAF. Strong knowledge of Layer 7 protocols , HTTP/HTTPS traffic analysis , TLS/SSL decryption , and web server architectures . Familiarity with protocols and technologies such as BGP, OSPF, VXLAN, or MP-BGP EVPN is a plus. Advanced understanding of application-layer threats , bot mitigation , credential stuffing , zero-day exploit patterns , and custom rule writing . Proven ability to manage complex security incidents independently and interface with customers, stakeholders, and internal security teams. Experience with configuration backup/recovery , version control , and multi-tenant policy management . Excellent documentation, troubleshooting, and stakeholder communication skills. Certifications (Mandatory) F5-301/F5-303/Other Industry leading OEM Professional level Certification Nice to Have Exposure to cloud-native WAFs (e.g., AWS WAF, Azure WAF, Cloudflare). Experience in ACI (Application Centric Infrastructure) and Software Defined Networking (SDN) for securing microservices or hybrid apps. Scripting or automation knowledge (Python, Bash, Ansible) to streamline monitoring and deployment tasks.

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Operations Engineer with good communication and technical skills: Proven experience in deploying and maintaining software solutions Strong knowledge of Exchange Online, CFT and related business rules Experience with technical upgrades and license management. Knowledge in programming language: Java/J2ee or C/C# SQL Tomcat / Application server Understanding of Citrix environments Experience in Windows Server and Linux Standard understanding of network and firewall concepts Good in Agile methodology Soft Skills: Strong problem-solving abilities, with the capacity to diagnose and resolve system issues quickly and efficiently. Excellent communication skills to collaborate with both technical teams and financial stakeholders. Strong interpersonal skills Total Experience Expected: 04-06 years Qualifications Bachelor’s degree Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Country India Working Schedule Full-Time Work Arrangement Virtual Commutable Distance Required No Relocation Assistance Available No Posted Date 09-Jul-2025 Job ID 10340 Description and Requirements Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Join our Team About the Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 1 to 3 years

Job Title: Systems Engineer Department: Information Systems Job Location : Thiruvananthapuram Candidates only from Kerala needs to apply Job Summary : The Systems Engineer is responsible for the administration, and troubleshooting of IT infrastructure, and other core enterprise information systems, including planning, capacity management, patching, and reliability testing. The Systems Engineer has a thorough knowledge of virtual system design, implementation and administration of virtualized infrastructure, operating system hardening, user profile management, application virtualization, and storage administration. The engineer also acts as a mentor to the ITSD team and supports regional teams across subsidiaries. This role is a blend of technical proficiency, analytical skills, and proactive problem-solving to maintain optimal uptime and service delivery. Main Responsibilities ▪ Conduct, analyze, recommend, and present performance and/or capacity analysis to assure systems reliability for current and/or future use. ▪ Support day-to-day operations and technical issues related to IT systems, networking, virtualization, and cloud platforms. ▪ Perform advanced troubleshooting, analysis, and maintenance on IT infrastructure hardware/software. ▪ Prepare technical documentation of all implemented projects/systems and maintain the documentation of existing IT infrastructure up to date. ▪ Participate in the DR activation of infrastructure and applications to carry out DR drills as per procedures laid down in the Business Continuity Plan. ▪ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ▪ Upgrade systems and processes as required for enhanced functionality and security issue resolution. ▪ Provide technical expertise in researching, identifying, evaluating, and recommending new technology solutions to optimize the IT infrastructure. ▪ Install, configure, and maintain core IT infrastructure components such as Virtual server environment, Virtual desktop infrastructure, IP telephony systems, backup systems and Microsoft/Unix/Linux servers. ▪ Ensure that all IT infrastructure components adhere to the company’s information security policy and procedures. ▪ Support cloud migration and hybrid infrastructure initiatives ▪ Act as L2/L3 escalation for technical issues, collaborating with ITSD and regional teams. Job Requirements ▪ Bachelor’s degree in IT. ▪ A minimum of 5 years’ experience across Windows and Citrix infrastructure. ▪ Good knowledge of virtualization technologies. ▪ At least MCSA or Microsoft Certified Engineer. ▪ Familiarity with networking concepts ▪ Experience of backup and replication technologies ▪ Familiarity with system automation (Ansible, Puppet or equivalent) will be an advantage ▪ Experience with Azure and O365 platforms will be a definite advantage. ▪ Good knowledge of system and network monitoring ▪ Good communication, organizational and negotiation skills. ▪ Self-motivated, able to deliver consistent results through problem solving. ▪ Ability to work collaboratively with others and excellent team working skills. ▪ A high sense of responsibility and service ownership ▪ A can-do attitude.

Service Desk Trivandrum, Kerala 1 to 3 years ob Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Join us as a Service Operations Specialist, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Service Operations Specialist you should have experience with: Essential Specialist Skill. Experience on Exchange On Premise / Exchange Online. Experience on M365 Services like - Azure Active Directory, Intune, Teams, Citrix / VDI. Email Gateway like - Trust wave Secure Email Gateway (formerly Mail Marshal), ProofPoint. Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services. Ticketing Tools like Service now / Service first. Experience of working & handling 2nd or 3rd line in a IT support environment. Experience of working in large enterprise solutions (>100,000 seats across multiple geographic environments). Some Other Highly Valued Skills May Include ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune). AZ-900: Microsoft Azure Fundamentals. AZ-140: Azure Virtual Desktop Specialty. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window)

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Technical Support . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Technical Support . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead engagement. How will you make an impact? Input leads responses, notes, and disposition statuses into the assigned incoming lead profiles. Utilize systems to gather and confirm information prompted by incoming SMS/email. Provide exceptional customer service, and written communication skills while working independently with discipline and motivation to succeed in a virtual environment. Read and comprehend previous "Lead to Concierge" interactions to accurately continue the conversation to determine a qualified or unqualified lead. Coordinate and confirm incoming leads that inquire about national services provided by our clients. Accurately document all conversations according to standard operating procedures in our console. Thoroughly follow client and department standards and system procedures. Display a positive team focused attitude with the ability to adapt and embrace change to fit business needs. Thrive in an ever-growing and ever-changing environment. Have you got what it takes? High school diploma or equivalent required (graduate) Minimum 2-4 years of previous experience working in customer service required. Ability to type 30 WPM required. (recommend increasing to 45 – 50 WPM) Your performance will be measured by Quality 85% or higher AHT 45 seconds Schedule adherence 93% Accurately schedule appointments AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Manager , Contact Center Operations Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Title Network & Security Engineer*Experience 5–10 years Key Responsibilities * Manage and troubleshoot enterprise *routing and switching* infrastructure (Cisco/Juniper).- Configure and optimize F5 BIG-IP* load balancers (LTM, GTM, SSL offloading, traffic policies).- Administer and support Citrix environments*, including NetScaler* for secure remote access and load balancing.- Deploy, manage, and troubleshoot FortiGate firewalls* (policies, VPNs, threat protection).- Implement and maintain Cisco ISE* for network access control, including 802.1X*, *profiling*, and *guest access*.- Manage and monitor Cisco WLC* and wireless access infrastructure.- Operate and automate using Cisco DNA Center (DNAC)* for policy, provisioning, and network assurance. Required Skills * Deep knowledge of *network protocols* TCP/IP, VLANs, STP, OSPF, BGP, EIGRP, NAT, ACLs.- Strong hands-on experience with F5*, Citrix NetScaler*, and FortiGate* firewalls.- Familiar with *identity-based security* and *network segmentation* using Cisco ISE. Proficient in *wireless technologies*, WLC configuration, and RF troubleshooting.- Experience using Cisco DNAC* for network automation and SDA. Expected Certifications Preferred * - CCNP / CCIE (Routing & Switching or Security)*- F5-CTS (BIG-IP LTM)*- Fortinet NSE 4 or higher*- Citrix Certified (CCA-V / CCP)*

Job Title: IT Infrastructure & Cloud Engineer Location: Hyderabad, India (On-site/Hybrid options available) Company: VariTec Consulting Private Limited Employment Type: Full-Time About the Role VariTec Consulting is seeking a highly motivated and skilled IT Infrastructure & Cloud Engineer to join our growing technology team. The ideal candidate will bring hands-on expertise in networking, systems administration, cloud infrastructure, virtualization, and security to support and scale our internal and client-facing systems. Key Responsibilities Design, deploy, and manage enterprise-grade networks and systems Configure and maintain firewalls, routers, switches (SonicWall, Cisco, Palo Alto, Fortinet, etc.) Administer Windows Server and Linux/Unix environments Manage Active Directory, Group Policy, DNS, DHCP, VPN, and VLANs Oversee storage (SAN/NAS) and file server infrastructure Provision and maintain cloud infrastructure (AWS, Azure, or GCP) Implement hybrid cloud solutions and manage cloud security policies (IAM) Work with IaaS, PaaS, and SaaS-based architectures Use tools for automation and orchestration across cloud environments Administer virtualization platforms like VMware vSphere, Hyper-V, or KVM Support containerized workloads using Docker and Kubernetes Manage VDI solutions (Citrix, Microsoft RDS) Bonus Skills (Preferred but not Mandatory) Strong understanding of cybersecurity practices and endpoint protection Experience with SIEM tools (Splunk, IBM QRadar) Familiarity with regulatory compliance standards (ISO 27001, HIPAA, SOC 2, GDPR) Ability to coordinate penetration testing and security audits Exposure to cloud cost optimization and reporting Required Qualifications Bachelor’s degree in computer science, Information Technology, or related field 3+ years of experience in IT infrastructure, systems administration, or cloud engineering Strong troubleshooting and documentation skills Industry certifications (e.g., CCNA, AWS/Azure certifications, RHCE) are a plus Why Join Us? Opportunity to work on cutting-edge infrastructure and cloud technologies Dynamic work environment with exposure to cross-functional projects Supportive leadership and upskilling opportunities 📧 Interested candidates can apply via LinkedIn or send your updated resume to HR@varitecconsulting.com

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Provide technical support to end-users, addressing hardware and software issues. Troubleshoot and resolve problems related to Windows OS, O365, email, and network connectivity. Manage software installations, including antivirus, Citrix, and VPN clients. Utilize ticketing systems like BMC Remedy or ServiceNow to track and resolve incidents. Deliver excellent customer service and maintain high satisfaction levels while working in a 24/7 rotational shift environment. #JoinOurTeam #NowHiring #ApplyToday

Job Responsibilities: Azure, Windows / Active Directory, Entra ID Infrastructure: • Understanding of Windows Operating Systems including Active Directory infrastructure Services GPO, DNS, DHCP, clustering services, Windows Security and to be able to analyze and troubleshoot issues. • Responsible for design, development, implementation, operation improvement and debug cloud environments in Azure. • Knowledge in Implementation & Integration of Citrix - Azure Infrastructure Projects. • Knowledge in networking concepts, including virtual networks, VPNs, firewalls, and load balancers. • Knowledge of security best practices, including identity and access management, network • Proficiency in managing Azure resources and services. Desired Skill: Citrix & NetScaler, Experienced with Citrix NetScaler 14.X - Implementation, Upgrades. Relevant Experience: • Experience in performance-monitoring, tuning, scripting, upgrades, Policies, and maintenance activities for Citrix infrastructure. • Make Citrix design/architectural and operational recommendation for Citrix environments. • Experienced with deployment of servers with Non-MCS, MCS, Quick Deploy in a virtual VMware/Azure environment. • Experienced with Citrix NetScaler 14.X - Implementation, Upgrades. • Experienced security and compliance with industry standards and best practices. Exp :- 4 to 6yrs only Immediate Joiners preferred