Job Summary We are seeking an experienced EUC Strategy Consultant / Workplace Engineer to join our team in Kochi. This role is pivotal in designing, implementing, and continually improving the bank’s End User Computing (EUC) strategy. The goal is to standardize and optimize user experiences across the workplace environment, integrating ITIL principles, change enablement, and deployment management. The successful candidate will assess current EUC solutions—including Windows, mobile, VDI, and collaboration tools—evaluate emerging technologies such as Zero Trust and virtualization, and create scalable, secure solutions tailored for global use. Key responsibilities include defining technical standards, selecting tools and vendors, managing the end device lifecycle, and overseeing IT self-service portals, image management, automated deployments, and license and patch management. Strong collaboration with compliance, security, and works councils is essential. This position also demands intercultural awareness to accommodate diverse device preferences and workstyles across the international banking environment. Responsibilities Analyze and consolidate the existing EUC landscape Develop a globally standardized workplace strategy Implement modern workplace tools and technologies Establish effective software distribution and patch management processes Coordinate pilot and global rollout phases Implement IT self-service and automation initiatives Develop documentation and training materials Ensure compliance with international regulatory requirements (e.g., GDPR, UAE regulations) Skills Required Technically: ITIL v4 – Deployment & Release Management Workplace Strategy and EUC Architecture License Management and Compliance IT Asset Management Digital Collaboration platforms (e.g., M365, Teams) Tools and Technologies: VDI technologies (Citrix, AVD), SCCM, Intune PowerShell and scripting, Endpoint Security Methodologically: Change Management and User Adoption Global stakeholder communication Show more Show less

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Qualifications Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Experience: If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment. Qualifications If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.

Company Description environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. About Eurofins AME IT Service India Eurofins AME IT Services India, EAITS is a fully owned subsidiary of Eurofins Scientific and functions as an Asian IT Delivery Center exclusively catering to Eurofins regional IT business needs. The IT services we deliver out of EAITS impacts the global network of Eurofins labs and services. The primary focus at EAITS is to develop the next generation IT services ( Enterprise IT Infrastructure, Cloud transformation, InfoSec, DevOps/DevSecOps, etc.), plus management of LIMS (Lab Information Managementsystem), Customer portals, e-commerce solutions, ERP/CRM system, Mobile & B2B solutions for various Eurofins Laboratories regionally. EAITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that our people are our assets and we ensure that all our staff are provided with great work environment, good benefits and challenging global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees. POSITION TITLEService desk Engineer. REPORTING TO Service desk _ Lead WORKING LOCATION Noida, India OBJECTIVE The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components. REQUIRED EXPERIENCE AND S Experience Strong organizational, Analytical, and Interpersonal skills. Ability to understand quickly, gather information about the project and business requirements, At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail). Expertise in Windows 10/11 operating systems, Microsoft Office 365 products. Basic experience required as Windows administrator monitoring and managing business critical applications. Like VMware, and NetApp, Citrix, VPN etc. Basic understanding and experience in IIS, ASP.NET, along with any other type of MS application and troubleshooting knowledge required. Effectively collaborate with multiple teams during Incident troubleshooting and bridge calls. Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges. Escalate the issues to the next level appropriately and involve the support management, Infrastructure team when required. Coordination with cross functional teams/department in the organization and planning of their monitoring requirements. Prior experience in monitoring and managing events from monitoring tool. Adaptability of new monitoring tool and/or platform. Proactively monitor, diagnose, and analyze the issues on the servers, based on the alarms on the monitoring system. Technology skills Experience on any ITSM ticketing tools. ServiceNow. knowledge on Incident /SR, Problem and Change Management. Basic understanding in Windows client & Servers OS, as well as Basics in Linux OS expertise on troubleshooting of all Microsoft applications like Outlook,Teams,Word and Excel and etc. Experience in Azure AD and Citrix is an added advantage. Expertise in users and device management using Intune. Experience in Remote IT end user support using remote tools. Installation and troubleshooting skills of various applications. Experience in Scripting & Automation (Added advantage). Expertise in Cloud Technologies (Added advantage). Knowledge on API integration, SAML, OAUTH etc. Experience using monitoring tools like Site24x7 (Manage Engine), SolarWinds etc. Basic knowledge of Windows server administration. Basic understanding on Virtualization technologies like VMware. Basic Networking skills routers, firewalls, switches, LAN, WAN. Knowledge on configuring SNMP Monitoring, Performance Counters and Traps etc. Intermediate Knowledge on Threshold, custom metrics, and availability configuration. Experience in building dashboards and reports like availability, capacity, performance reports. Must have Knowledge on Logs & Report management. Optional Certification ITIL Foundation V3 highly appreciated, but not mandatory. Optional any Microsoft Certifications. Personal Skills: Team Player Taking Ownership Quick learner Willingness to work in shifts. Qualification Bachelor's degree or comparable education Experience 2 to 5 years into IT infra support. PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details, and quality. Good communication and interpersonal skills to interact with team in Asia Pacific, Middle East BE Computer Science/MCA or any other bachelors degree with the right experience. Will be an added advantage if worked on Laboratory related applications.

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Primary Skills Responsible for service delivery of the areas assigned. Meeting the service level and maintaining the accuracy of the database. Basic Knowledge of Computers, Oracle and Sales force. Should be able to work in Citrix based environment. Knowledge of customer service, helpdesk and order fulfillment. Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process Good communication (written and verbal) and comprehension skills in English Willing to work in night shifts 24/7 environment

Job Description EXp - 5 to 7 years Role: L2 Engineer (Client Location) - Network Security Enginee r This position is responsible for day-to-day administration of network firewalls, Routers, Switches, Load balancers (LLB+SLB) and proxy systems designed to protect networks and systems from malicious/unauthorized network access or misuse. He/she ensures all the Business-Critical Systems are monitored, identify possible escalations and notify/seek assistance from track lead. Follow all the process and procedures defined for maintaining the environment. He/she should possess strong technical and subject matter expertise in at least five or more of the following security specialties: Firewalls: Palo Alto, Fortinet, Checkpoint, Juniper, Cisco VPN - IPSEC, SSL VPN: Fortinet, Cisco, Palo Alto, Checkpoint, Juniper Content Filtering: Zscaler/Websense/ Iron Port IPS: Cisco, Zscaler, Palo Alto, Fortigate, Juniper Unified Thread Management (UTM) SIEM/SIM products EDR products AAA services: ACS, Radius, RSA Load Balancers: Radware, Array, Citrix Netscaler, F5 Switches: Cisco, Juniper, HPE, Mellanox Routers: Cisco, Juniper, HPE Wireless: Cisco, HPE Core Accountabilities: Good Understanding on enterprise level Security based infrastructure systems planning, operations and maintenance, and management across multiple sites across the Globe. Ability to handle escalation calls and resolve issues as per priority. Good understanding on Firewall (at least any three expert level ASA/Check Point/Palo Alto/FortiGate/Juniper etc.) and experience in handling security concepts (Rule ADD/ Modify Delete, NAT, Faulty Firewall replacement, High Availability setup, packet capture, log analysis etc.) using CMD line and CSM/GUI/Smart console etc. Good knowledge on Load Balancers monitoring and troubleshooting, firmware upgrade, SSL offloading, Link Load Balancing Monitors, SLB's, Service Weights & Service Groups. Troubleshoot and fix high priority issues related to Firewalls, Load balancers, IPS/IDS, Proxy, Switching, Routing. EDR feature knowledge and troubleshooting is added advantage. Work with the HW Vendors/TAC for the SW/HW related issues and provide the required fix Troubleshoot Site to Site VPN (IPSEC/ GETVPN/ GRE/MGRE), Proxy related issue (In-house/Cloud Hosting) & End user remote access VPN issues. Involve in change management process for HW replacement/ IOS upgrade/ Config change/ BW upgrade/ Whitelisting or Blacklist URLs & FW Rule addition etc. Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes (ITIL certification is an added advantage). Monitor the queue and maintain regular updates on the Tickets as per agreed SLAs, providing the detailed closure summary on the tickets. Detailed Root cause summary to be documented for the Problem tickets. Document Pre & Post implementation logs & Script for change. Network Diagram Design, Documentation and updates. Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance. Upskilling current technical knowledge by learning new Technologies on the job and obtaining relevant technical certifications. Behavioral & Leadership Competencies Strong communication skills (written, verbal), problem-solving skills and interpersonal skills Client service-oriented and solution-oriented, ability to handle expectations from the Clients perspective Able to communicate effectively with clients Able to communicate fluently in English Leadership Attributes Honesty and Integrity Commitment and Passion Good Communicator Decision Making Capabilities Accountability Delegation and Empowerment Creativity and Innovation Qualifications: - BSc / BCA / BE / MCA / MSc or equivalent Technical Certifications: Checkpoint Certified Security Administrator / Expert Check Point Certified Maestro Expert will be an advantage Fortinet NSE certified ANSSI certified Palo Alto Networks Cybersecurity Professional Certified Juniper JNCIA, JNCIA-SEC Cisco CCNP, CCIE HPE AIS, ASE, ACSX, ACSP, DC Professional, Architect, Security Experience & Technical Competencies: Min 5 years of industry experience as a Network Security engineer on Design, Implementation and troubleshooting multivendor network devices Network Security (multi-vendor) experience - Cloud security (Native security controls in AWS / Show more Show less

ASSOCIATE GENERAL MANAGER Noida 7-12 Years INDIA Job Description (Posting). Network Lead/Manager (L4/L3): The NW Manager is responsible for the provision of a sustainable, reliable, effective, low-risk NW environment, allowing the business to operate confidently and efficiently, must deliver high quality, customer focused service capability and performance that is aligned to business expectation of service levels, compliance and risk. This must be achieved in a cost-effective manner balancing cost versus best practice and risk.Responsible for the coordination and execution of all aspects of NW services including Leading of service, administration, life-cycle and asset management, support, issue, vendor management and change management, capacity planning, security, business continuity, processes and documentation, strategy and Team Growth and Development. The incumbent will also be responsible for developing and executing a strategy to engage with customer business to both take up and integrate new technology tools deployed into their everyday working habits.Requirement Summary Must have experience in SD-WAN (Vitela) Design and migrations Must have experience on below Network and Security technologieso Cisco Viptela, vEdge, vSmart and vManage with ISR, ASR routers o 7+ years of esperience in Design, implementation and migration of large scale Networko Cisco Nexus 9k, 7k, 5K, catalyst switches Cisco Routers vEdge, ASR, ISR G1/G2o 5+ years of experience in Wireless LAN, Riverbed for WAN optimization implementation and Designo Strong experience in F5, ZScaler, Firewalls etc. Hands on experience various technologies such as WAN and Routing technologies like OMP, TLOC, BGP, OSPF, ISIS etc Familiar with Python or Ansible based DevNet style deployment and design Firewall policies, Data Security and compliance, intrusion and threat prevention Wireless LAN controllers, site survey, 802.11ac Switching technologies like RSTP, LACP, OTV, FEX etc L4-L7 optimization and security devices Excellent customer Handling and communication skillsRole and Responsibilities Network and Security specialist with strong experience in supporting and administrating enterprise Network infrastructure in various SD-WAN, LAN, WLAN, WAN technologies Should have sound administrative experience on cisco Nexus Viptela, Witreless Controllers, access Points, MPLS Routers Experience on TCP/IP, OTV, DCI, LACP, IPSec, STP, MST, routing protocols like BGP, OSPF and various other network protocols. Experience on F5, Citrix NetScaler s L4-L7 devices, PaloAlto NextGen firewalls, CyberArch PAM and SIEM products Strong understanding of endpoint security solutions anti-virus software, intrusion detection, HIPS, content filtering to include File Integrity Monitoring and Data Loss Prevention Cisco ISE for NAC and identity management and Radius and TACACS server. Candidate with good troubleshooting in analyzing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN, WAN optimization. Experience on Geo/server load balancing, WAN optimization, VPN, firewall and QoS is a plus. A good team player can assist other team member in achieving team s goal together and can assist other tracks as well in speedy resolution incident and problems. Strong experience with troubleshooting using protocol analyzers, complete understanding of Layer 2 switching and Layer 3 routing concepts Should have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan. Good Knowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required. Knowledge of risk assessment tools, technologies and methods Experience planning, researching and developing security policies, stan Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Network Data-Network Data Auto req ID 1547485BR

Req ID: 126276 Remote Position: Hybrid Region: Asia Country: India State/Province: Chennai City: Guindy, Chennai Summary Manages a team of resources focused on the design, delivery, support and optimization of Celestica's IT infrastructure, including network, computing, storage, telecommunication, and mobile devices. The Manager, IT Infrastructure collaborates with business and IT partners to plan and deliver strategic projects, enhancement work and baseline requests according to established service levels, budgets, and compliance standards. The Manager, IT Infrastructure has a solid understanding of the IT operations framework and solution lifecycle, and extensive hands-on experience with infrastructure technologies. The Manager, IT Infrastructure also fosters a service management culture rooted in continuous improvement, and focuses on building organizational strength by leading change and leveraging Celestica's HR processes. Detailed Description Performs tasks such as, but not limited to, the following: Leading the change management activities within a structured process framework. Designing the strategic approach to managing change and support operations that fall within the domain of change management. Evaluating the change impact and organizational readiness to limit potential risk. Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate user base. Evaluating the risk of change and providing actionable guidelines on reducing the impact. Evaluating resistance in adopting the change at the user, process, and technology level. Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change. Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk. Conduct post-implementation reviews to assess the decisions and performance related to the change request. The change process owner can have overlapping responsibilities with the ITIL Process Owner, specifically within the function of change management. The change process owner is responsible for defining and supporting the overall process involved in change management. Supporting the change manager in decisions for major changes. Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness. Validating that appropriate tests and evaluation are performed before high-risk changes are approved. Documenting relevant processes and activities. Supporting the design of change implementation scheduling. Reviewing a change implementation process. Supporting the design and approving new change process models. Using the diverse knowledgebase, skills, and expertise of each CAB member to provide a unique perspective before a decision is finalized. Knowledge/Skills/Competencies ServiceNow platform experience with a focus on ITSM, ITAM and ITOM Specific experience evaluating, recommending and implementing infrastructure solutions. Knowledge of the following technologies with specific experience with at least one vendor under each domain: I. Compute (Cisco, Dell, HP, IBM including blade servers) II. Collaboration (Cisco, IBM, Microsoft), database (Oracle, SQL Server, DB2) III. Data protection (CA Technologies Arcserve, IBM Tivoli Storage Manager IV. NetApp Syncsort, Symantec Backup Exec & NetBackup) V. Mobile device management (Airwatch, BoxTone, Fiberlink MaaS360, Zenprise/XenMobile) VI. Networking (Brocade, Cisco, Juniper, Palo Alto Networks, Proofpoint) VII. Operating systems (Windows for desktops, Windows Server, HPUX, Linux) VIII. Storage (EMC, Hitachi Data Systems, IBM, NetApp) IX. Virtualization (Citrix, Microsoft Hyper-V, VMware). Experience evaluating or implementing public and private cloud solutions. Experience in scoping, planning and managing complex and concurrent technical activities supported by a strong understanding of IT project management. Experience with business requirements gathering and analysis. Understanding of information processing principles and practices. Experience with the Information Technology Infrastructure Library (ITIL) and IT Service Management. ITIL Foundations v3 certification a plus. Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Typical Experience Eight Plus Years working in the IT industry. Typical Education Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business Administration. ITIL Certification Personal Attributes Proven ability to translate business requirements into technical solutions. Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies. Experience leading the deployment of complex solutions involving multiple vendor technologies. Effective facilitator of technical decisions; comfortable with working through ambiguous initiatives to develop effective solutions. Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels. Solid relationship management skills interacting horizontally and vertically across organizations. Ability to effectively prioritize and execute tasks in high-pressure environment. Exceptional customer service orientation. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. Company Overview Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Show more Show less

About This Team: The Citrix Zero Trust Network Access (Secure Private Access) and the Enterprise Browser team is a fast-paced, high-performing team working on cutting-edge security technologies. Focused on building innovative security solutions, this team offers significant learning opportunities and high visibility. Key Responsibilities: Product Strategy: Develop and own the product vision and strategy for the ZTNA and Enterprise Browser, driving innovation and differentiation in the market. Market and Customer Insights: Conduct in-depth market research and customer analysis to identify opportunities, pain points, and emerging trends. Roadmap and Feature Prioritization: Define and manage the product roadmap, prioritizing features and initiatives based on market needs, customer feedback, and business value. Cross-Functional Collaboration & mentoring: Work closely with engineering, design, sales, marketing, and customer success teams to ensure successful product development and launch. This role also involves mentoring the other product managers in the team to grow and evolve in their careers. Go-to-Market Strategy: Collaborate with marketing and sales teams to develop and execute go-to-market strategies, including product positioning, messaging, and launch plans. Customer Engagement: Build strong relationships with customers, gathering feedback, and understanding their needs and challenges. Metrics and KPIs: Define and track key product metrics and KPIs, measuring product performance and success. Qualifications : Education qualification: BE/BTECH preferably in computer science or related domains, cyber security certifications is preferred. Prefer the MBA from the reputed institution Proven Experience: 10+ years of experience in product management, with a strong track record of success in building and launching enterprise software products. Domain Expertise: Deep understanding of SSE/SASE, Zero Trust Network Access, enterprise security, and browser technologies. Strategic Thinking: Ability to develop and articulate a compelling product vision and strategy. Customer Focus: Passion for understanding and solving customer problems. Technical Acumen: Ability to collaborate effectively with engineering teams and understand complex technical concepts. Leadership Skills: Ability to inspire and motivate cross-functional teams. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex ideas clearly and concisely. Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Preferred Qualifications: BE/BTECH, MBA or Master's Degree: In a relevant field, such as computer science, engineering, or business administration. Experience in an Enterprise software Environment: Experience working in a fast-paced, dynamic environment. Certifications: Relevant certifications in product management, cybersecurity, or cloud computing. Join Us: If you are passionate about building innovative products that solve real-world problems and are excited about the opportunity to shape the future of Zero Trust Network Access and Enterprise Browser technology, we encourage you to apply! About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance. Show more Show less

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 0% Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team FIS Managed IT group provides support and implementation solutions to customers throughout the U.S. Our engineers work to provide support, design solutions, hardware systems, and provide top-tier customer service. What You Will Be Doing Provide Wintel support for the hosted systems Support escalations from engineers for day to day and projects Serve as the subject matter expert of customer environments Expert in Windows Server 2012+ Administration Expert in Windows 10+ OS Desktop administration Provide technical leadership and mentoring for other engineers on your team Manage and maintain customer server environments in our hosted platform, on-premise (remotely), and cloud native environments Manage and maintain Citrix Virtual Apps and Desktops as well as maintenance of Citrix backend infrastructure M365 Migrations and Tenant Administration Microsoft Intune Administration (including auto-pilot) Azure AD Administration, MFA, and Single Sign On Server Builds and application deployments Assist with audit and vulnerability remediations for workstation and server environments as needed What You Bring 7 - 10 years’ experience in working in IT services organization Experience in working with UK / US clients Experience in being part of multiple datacentres and customer migration projects Hands on remote production support experience supporting Windows servers in a large infrastructure Experience working in 24/7 shift (Including Night shift) Weekly/Monthly rotational shift Extensive VMWare and virtualization skills, preferably VMware certified but not required Experience with PowerShell scripting to manage hosted infrastructure Experience with server hardware, for example Hypervisor or ESXI server builds Extensive experience with MS server 2012, 2016, and 2019 operating systems Extensive experience with Active Directory management, maintenance, Entra ID, and Azure administration TCP/IP, network monitoring and tools and technical writing principles and practices Strong sense of customer focus, ownership, urgency, and drive Strong understanding of SSL, Internet (SMTP, LDAP, DNS), TLS, and other networking protocols Added Bonus If You Have Experience in Linux Administration Azure Foundations Certification or above M365 Administration Certification CCNA Other Support Tools Experience a plus~ SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, etc What We Offer You A competitive salary and benefits Great workspaces with dedicated and motivated colleagues A variety of career development tools, resources, and opportunities Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing L3 Network Engineer Job Title: L3 Network Engineer Location: Pune Job Type: Full-Time Job Description: We are looking for an experienced L3 Network Engineer to lead our network operations. The successful candidate will have extensive experience with Cisco AAA servers, Cisco Next Gen Firewalls, Palo Alto Firewalls, Citrix Load Balancers, and Cisco ACI & SDN. This role involves designing, implementing, and optimizing network solutions, as well as providing advanced support and guidance to the network team. Key Responsibilities: In depth knowledge of routing protocols like BGP, OSPF, EIGRP and RIP Hands on experience (Expert level) of Routing & Switching on vendor devices Cisco, Palo Alto, Citrix and Cisco ACI Extensive hands on knowledge of Multi-Pod and Multi-Site ACI design, implementation, and support, Tenant constructs, Application network profiles, Contracts, Fabric access policies, L3 extensions & Routing and L3 policies Working knowledge of Citrix and F5 load Balancer products. Will provide level 2 support as the final point of escalation and run with issues until the point of resolution. Supporting in rotation shifts plus 24/7 On Call support when needed Qualifications Troubleshooting traffic flows via underlay and overlay Strong Documentation skills Design and implement advanced network solutions. Lead troubleshooting and resolution of complex network issues. Configure and optimize Cisco AAA servers. Manage and secure Cisco Next Gen Firewalls and Palo Alto Firewalls. Oversee the deployment and management of Citrix Load Balancers. Implement and manage Cisco ACI & SDN solutions. Provide technical leadership and mentorship to the network team. Ability to assist with incident investigations through to timely resolution. Forward planning and ability to manage non-complex implementations. Excellent analytical & interpretive skills. Develop and maintain network documentation and standards. Good Knowledge of ITIL framework and Service management. Required Skills: Extensive experience with Cisco AAA servers. Advanced proficiency in managing Cisco Next Gen Firewalls and Palo Alto Firewalls. In-depth knowledge of Citrix Load Balancers. Expertise in Cisco ACI, SDx, Cisco IOS & NXOS Strong leadership and project management skills. Excellent problem-solving and analytical abilities. Superior communication and interpersonal skills. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience with 5 years of hand on experience on technology Relevant certifications (e.g., CCNP, CCIE, CISSP PCNSE) are highly desirable. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Job Description: We are looking for an experienced L3 Network Engineer to lead our network operations. The successful candidate will have extensive experience with Cisco AAA servers, Cisco Next Gen Firewalls, Palo Alto Firewalls, Citrix Load Balancers, and Cisco ACI & SDN. This role involves designing, implementing, and optimizing network solutions, as well as providing advanced support and guidance to the network team. Key Responsibilities: In depth knowledge of routing protocols like BGP, OSPF, EIGRP and RIP Hands on experience (Expert level) of Routing & Switching on vendor devices Cisco, Palo Alto, Citrix and Cisco ACI Extensive hands on knowledge of Multi-Pod and Multi-Site ACI design, implementation, and support, Tenant constructs, Application network profiles, Contracts, Fabric access policies, L3 extensions & Routing and L3 policies Working knowledge of Citrix and F5 load Balancer products. Will provide level 2 support as the final point of escalation and run with issues until the point of resolution. Supporting in rotation shifts plus 24/7 On Call support when needed Qualifications Troubleshooting traffic flows via underlay and overlay Strong Documentation skills Design and implement advanced network solutions. Lead troubleshooting and resolution of complex network issues. Configure and optimize Cisco AAA servers. Manage and secure Cisco Next Gen Firewalls and Palo Alto Firewalls. Oversee the deployment and management of Citrix Load Balancers. Implement and manage Cisco ACI & SDN solutions. Provide technical leadership and mentorship to the network team. Ability to assist with incident investigations through to timely resolution. Forward planning and ability to manage non-complex implementations. Excellent analytical & interpretive skills. Develop and maintain network documentation and standards. Good Knowledge of ITIL framework and Service management. Required Skills: Extensive experience with Cisco AAA servers. Advanced proficiency in managing Cisco Next Gen Firewalls and Palo Alto Firewalls. In-depth knowledge of Citrix Load Balancers. Expertise in Cisco ACI, SDx, Cisco IOS & NXOS Strong leadership and project management skills. Excellent problem-solving and analytical abilities. Superior communication and interpersonal skills. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience with 5 years of hand on experience on technology Relevant certifications (e.g., CCNP, CCIE, CISSP PCNSE) are highly desirable. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role Description Job Title: Senior .NET Desktop Application Developer (WinForms/WCF) Location: Trivandrum, Kochi Experience Required: 8+ years in .NET development, with strong experience in WinForms and WCF Job Description We are looking for a Senior .NET Desktop Application Developer with deep expertise in developing Windows-based applications using WinForms and WCF web services , backed by a solid understanding of MS SQL Server . The candidate should be comfortable working in a mature, stable technology stack and must possess strong debugging, communication, and leadership skills. This role involves close coordination with business analysts, engineers, and QA teams to develop, test, and deploy critical applications. The contractor will also help lead deployments and participate in troubleshooting activities. Mandatory Skills .NET Framework with strong WinForms experience WCF (Windows Communication Foundation) C# and solid understanding of OOP principles LINQ MS SQL Server (complex queries, stored procedures) Strong debugging and troubleshooting skills Project leadership or management experience XML processing Familiarity with automated build/deployment pipelines (Azure DevOps, Octopus) Experience accessing external APIs for data integration Security & authentication protocols (including cloud/proxy access) Availability during US EST hours and for daily team calls Good-to-Have Skills Working knowledge of Excel objects Experience with third-party tools: Infragistics, SpreadsheetGear, VariaDoc Experience with PDF form processing Exposure to ASP.NET web development Familiarity with Scrum/Agile methodologies Experience in Citrix environments Educational Qualification Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience Key Responsibilities Develop, test, and debug desktop applications using .NET/WinForms/WCF Collaborate with analysts, engineers, and QA for project delivery Document technical work and contribute to test planning Manage and participate in software deployments (production and non-production) Support development of software prototypes Troubleshoot client data issues as necessary Skills Net,Sql Server,Wcf Services,Winforms Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Exchange Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. Benefits Ability to learn leading technical / industry standards and technologies Annual performance-related bonus 6x Flexi Time offs: knock 2.5 hours off your day on any day Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories! If you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer Show more Show less

Job details Employment Type: Full-Time Location: Bangalore, Karnataka, India Job Category: Information Systems Job Number: WD30237169 Job Description Job Summary: We are seeking a detail-oriented and experienced EUC Operations Analyst to join our End User Technology team. The ideal candidate will be responsible for managing and supporting the operations of end-user computing environments, ensuring the seamless delivery of IT services and support to end-users. This role involves collaborating with cross-functional teams to enhance the overall user experience and maintain optimal performance of hardware and software systems. Key Responsibilities: Oversee the deployment, configuration, and maintenance of end-user computing devices, including desktops, laptops, and mobile devices Provide advanced technical support and troubleshooting for hardware and software issues, ensuring timely resolution Collaborate with cross-functional teams to develop and implement EUC strategies, policies, and procedures Monitor and optimize EUC infrastructure, including resource allocation, capacity planning, and performance tuning Implement and maintain security protocols and compliance standards for end-user devices Develop and maintain documentation for EUC configurations, processes, and procedures Conduct regular assessments and audits of EUC environments to identify and address potential issues Provide excellent customer service and support to end-users, ensuring a positive user experience Qualifications: Associate’s degree in Information Technology, Computer Science, or a related field or equivalent experience 3-5 years of experience in end-user computing support or a similar role Strong knowledge of Windows and macOS operating systems, as well as mobile device management (MDM) solutions Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to work independently and as part of a team Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus Preferred Skills: Experience with virtualization technologies such as VMware or Citrix Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks Understanding of network fundamentals and troubleshooting

Join us as ProdOps Administrator at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness remove entirely technology to evolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as ProdOps Administrator you should have experience with: Experience required in Exchange On premise & (Exchange Online), M365 Services and Citrix Working knowledge on Exchange or O365, Azure AD, Intune, MS Skype or Teams, Citrix / VDI will be an added advantage. Email Gateway including Proof point, McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal). Proficiency with Windows Server (2016/2019/2022) and Active Directory, including Group Policy. Strong understanding of networking protocols (TCP/IP, DNS, DHCP), VPNs, and firewalls. PowerShell scripting skills for automation and administration tasks. Experience with MFA, SSO, and identity management solutions. Very good understanding of IT infrastructure and systems integration in enterprise environment Strong problem-solving, critical thinking, and analytical skills. Experience in providing end user & system support. Experience working into 24/7 Operations support on Above technologies. Some Other Highly Valued Skills May Include ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune) (MCITP) - Enterprise Messaging administrator 2016/19, Microsoft 365 Enterprise Administrator Expert MD-101 for managing Modern desktops CCP (Citrix certified Associate & professional) MS-101: Microsoft 365 Mobility and Security Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Security, Compliance Identity Fundamentals You may be assessed on key critical skills relevant for success in role, such as risk and , change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Job Description Title: Team Leader - Inside Sales Department: Sales Type: Full-Time Location: Mumbai Responsibilities:Upper intermediate written and oral communication skills along with excellent technical support documentation skills. Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to customers The person should be aware of windows management policies. Understanding on IT infra basic functionalities will be an added advantage Flexibility to work on weekends and in different time zones, when required to meet bid deliverables and timelines. Ability to effectively prioritize and execute tasks in a high-pressure environment Should be willing to travel extensively to perform the required functions Administer and execute client visits including agenda planning, collateral presentations, and anchor meetings Prepare questionnaires/templates to ensure information is gathered seamlessly and shared/articulated among the internal stakeholders Basic Network troubleshooting skills Understanding MDM solutions for Android and IOS devices. Hands-on will be an added advantage Timely arrange a sync-up call with Sales to get updates about Handled cases Timely arrange sync up a call with the Deployment/Delivery team to streamline the project execution and eliminate existing challenges Support sales teams with Google business and develop opportunities Participation in presentations/webinars, and marketing events should Work with the team to understand the complete requirements & objections of the Customers. Document the strategy and figure out the solution, ultimately leading to sales closures. Should be able to Collaborate with different technologies (eg. Azure AD SSO, RSA, Citrix Xenapp, Vmware, Workspace, Microsoft Intune, etc.) to help the Chrome Enterprise pitch. Owning the Proof of Concepts held at customer sites and co‑ordinate with the internal Technical Members and the Customer CxO to resolve the blockers. Chrome Enterprise Technical Walk‑through, Product Demonstration & Presentations to the Customers. Using various tools and integrating multiple technologies with Chrome Enterprise depending on the requirements. Working closely with the Enterprise sales team to scale up the technology acceptance in the market and grow sales. Solving technical queries of the partners and customers attached to them. Helping customers with large-scale deployments and roadmaps Use different collaboration tools for Bulk implementations Should have knowledge about VC kit and should be able to deploy and handle Google meet kit. If Interested You can mail me on my official mail.id - sheetal.nanda@shivaami.com ( Also you can Attach your resume along with the mail revert)

Summary : The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions : · Responsible for achieving or exceeding monthly account-service level agreements (SLAs). · Works with Operations Leadership to identify gaps and specific actions. · Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. · Ensures chargeability reporting completed weekly. · Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. · Responsible for conducting regular coaching sessions and for retention of team members. · Maintains acceptable conduct according to all Bell Techlogix policies and procedures. · Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. · Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. · Understands and works within SLA’s and KPIs to fulfill Company’s obligations. · Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. · Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. · Drives improvement and accountability for team based on QA and customer satisfaction feedback. · Maintains a strong working relationship with clients and coworkers. · Acts as point of contact for client inquiries and escalations. · Works in an “on call” capacity as needed. · Functions as Major Incident Manager as needed. · Other duties as assigned. Required Experience, Education and Knowledge : · Must be a college Graduate. · Industry certifications preferred. · Must be proficient in Microsoft Office and working in different operating systems. · 2-3 years relevant helpdesk experience, IT and or desktop support experience. · Minimum of one-year supervisory experience. · Minimum 2 years customer service experience. · Experience with ITIL best practices. · ITIL Foundations certification preferred. Preferred Experience Certifications : · 12 months technical support experience. · CompTIA A+ · Network+ · HDI · MSCE or Industry Equivalent · Experience in troubleshooting internet browsers, smart phones & tablets a plus. · Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills : · Ability to verbalize information and ideas in order for others will understand. · Ability to identify and understand the speech of another person. · Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. · Ability to multitask and complete tasks effectively. · Excellent verbal and written communication skills. · Ability to mentor and help in the professional growth of others. · Highly developed interpersonal skills. · Strong problem solving, conflict resolution, and customer service skills. · Ability to work independently and maintain professional working relationships with coworkers. · Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment · Ability to lead and direct a group of employees. · Must successfully pass pre-employment (post offer) background check and drug screen. · Must be able to pass a skills assessment. Show more Show less

Shift Timings : There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST) Key Responsibilities Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolving by providing a high level of customer service. Responsible and accountable for the tracking of incidents, change management and requests from initial identification through to resolution, ensuring that appropriate. categories for logging and escalating incidents and requests are used. Interact with users to resolve IT-related issues and provide IT Support in a timely manner in line with company SLAs. Provide end-user IT support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent and high quality. Manage Service Desk (IVANTI) tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, TeamViewer or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 2nd Level), within agreed time limits. Escalate complex incidents to appropriate upper-line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high-priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWSs Global user base. Responsible for the management of all issues assigned to them through the Service Desk incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform an advanced investigation on the issue. Collaborate with other teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience 4 6 years’ experience within an IT support environment. Windows Server 2012/2016/2019/2022. Microsoft Office, Active directory and O365. Windows Desktop 10/11. Microsoft Exchange. Basic Networking protocols TCP/IP. Antivirus technologies. Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN). Expertise across multiple ITSM tool sets. Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player. Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE) Good understanding of Unix/Linux and Windows operating systems. Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc) Good to have skills: Good to have knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V. Good to have experience in deploying firewalls in one or more public cloud infrastructures: AWS, Azure, GCP, OCI, and Alibaba. Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus. Knowledge of traffic generation tools and scripting languages is a plus Previous experience supporting Palo Alto Networks Products is a plus Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry . Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter. Show more Show less

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. The CFO organization comprises a broad group of finance disciplines, with the common goal of partnering with business teams delivering strategies and providing our players with amazing experiences. Our finance teams assist the business in achieving profitable creativity by proving financial insight, reporting and guidance. We use progressive tools to analyze and visualize data, telling the story of financial drivers, performance, risks, and opportunities. We value attributes like collaboration and learning. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Role : RPA Developer - 1 Location: Hyderabad Report to: Team Lead / Manager Introduction To Function & Role The main role of the RPA developer is to design, develop and implement a bot using automation anywhere. The process involves use case identification, requirement gathering, control reviews, approvals and implementation. Also, the developer is required to participate in process enhancements related brain storming sessions and work with the project team for various upgrades on the existing bot due to the changes in the existing tools. Roles & Responsibilities : - Candidate Identification (Use Case) Process Assessment & Volume, Manual Effort & Transaction Detail evaluation to measure the 'AS-IS' process - Feasibility Analysis - Process Information & Process Description and Steps - Gathering resources (SME/Employees/Software & Hardware req) to examine the process & understanding the logic - Elements potentially prevent automation - Judgement calls, Fuzzy logic, Handwritten docs, Mandatory date pickers, Captcha codes. Elements require full testing (Java, Flash, Citrix locations, Documents, Cycle time constrains, Power automate, AI) Benefit Analysis - Regulatory, Manual Hours, Quality & customer focused - Prioritization: Scope of automation, Manual hours, Business urgency, complexity assessment & output determination - TO-BE - Flowchart development Interact with various stake holders for project related planning to implementation - Effective planning & stick to the targeted time Bringing best practices for exception handling and bot development. Qualifications: - Bachelor’s degree or master’s degree in technology 2--3 years of experience in RPA - Automation Anywhere A360Version Fluent in communication and ability to drive the discussion to achieve the desired results. A minimum of an advanced certification in RPA 360 version is required, with a master certification being highly advantageous. Job Attributes Thrives in a global, fast-paced environment. Ability to work within a shared service team. Self-starter mindset and eager to learn. Adaptable and flexible to business partner needs - Growth mindset and innovative problem-solving skills with a focus on user experience Excellent verbal and written communication - Passion for continuous improvement and leveraging technology. Flexible to work in Shifts. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. Show more Show less

About This Team: The Citrix Zero Trust Network Access (Secure Private Access) and the Enterprise Browser team is a fast-paced, high-performing team working on cutting-edge security technologies. Focused on building innovative security solutions, this team offers significant learning opportunities and high visibility. Key Responsibilities: Product Strategy & roadmap: Develop and own the product strategy and roadmap for the key parts of ZTNA and Enterprise Browser, driving innovation and differentiation in the market. Market and Customer Insights: Conduct in-depth market research and customer analysis to identify opportunities, pain points, and emerging trends. Roadmap and Feature Prioritization: Define and manage the product roadmap, prioritizing features and initiatives based on market needs, customer feedback, and business value. Cross-Functional Collaboration: Work closely with engineering, design, sales, marketing, and customer success teams to ensure successful product development and launch. Go-to-Market Strategy: Collaborate with marketing and sales teams to develop and execute go-to-market strategies, including product positioning, messaging, and launch plans. Customer Engagement: Build strong relationships with customers, gathering feedback, and understanding their needs and challenges. Metrics and KPIs: Define and track key product metrics and KPIs, measuring product performance and success. Qualifications : Education qualification: BE/BTECH preferably in computer science or related domains, cyber security certifications is preferred. Prefer the MBA from the reputed institution Proven Experience: 5+ years of experience in product management, with a strong track record of success in building and launching enterprise software products. Domain Expertise: Deep understanding of SSE/SASE, Zero Trust Network Access, enterprise security, and browser technologies. Strategic Thinking: Ability to develop and articulate a compelling product vision and strategy. Customer Focus: Passion for understanding and solving customer problems. Technical Acumen: Ability to collaborate effectively with engineering teams and understand complex technical concepts. Communication Skills: Excellent written and verbal communication skills, with the ability to present complex ideas clearly and concisely. Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Preferred Qualifications: BE/BTECH, MBA or Master's Degree: In a relevant field, such as computer science, engineering, or business administration. Experience in an Enterprise software Environment: Experience working in a fast-paced, dynamic environment. Certifications: Relevant certifications in product management, cybersecurity, or cloud computing. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance. Show more Show less

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Primary Skills Responsible for service delivery of the areas assigned. Meeting the service level and maintaining the accuracy of the database. Basic Knowledge of Computers, Oracle and Sales force. Should be able to work in Citrix based environment. Knowledge of customer service, helpdesk and order fulfillment. Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process Good communication (written and verbal) and comprehension skills in English Willing to work in night shifts 24/7 environment Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Show more Show less

Role Description Design, deploy, and manage Citrix environments at an enterprise scale (DaaS, XenApp, NetScaler, StoreFront, Director). Configure and administer Azure Virtual Desktop (AVD), Windows 365 (W365), and Azure VMs for cloud-hosted solutions. Manage SCCM/MECM, Intune, and Ivanti AppSense for deployment, patch management, and device control. Implement and optimize Entra ID (Azure AD), Microsoft Defender, and Active Directory for identity and security governance. Automate operating system deployment (OSD), device provisioning, and application packaging. Write and maintain PowerShell scripts for operational efficiency and automation of EUC tasks. Troubleshoot complex EUC performance, availability, and security issues across platforms. Collaborate with cross-functional teams to align EUC services with business goals. Stay current with industry trends and recommend improvements in EUC architecture and technologies. Provide Level 3 support for escalated issues and participate in root cause analysis and resolution. 8+ years of hands-on experience in End User Computing environments. Proven expertise in Citrix DaaS, XenApp, NetScaler, StoreFront, and Director. Strong working knowledge of Azure AVD, Windows 365, and Azure VMs. Proficiency in PowerShell scripting for EUC automation and diagnostics. Experience in implementing and managing Microsoft Defender, Intune, and SCCM/MECM. Skilled in OS deployment (OSD), image management, and application packaging. Deep understanding of Active Directory, Entra ID, and modern endpoint security practices. Excellent communication, stakeholder engagement, and documentation skills. Experience working in hybrid cloud environments, integrating on-prem and cloud EUC infrastructure. Familiarity with ITIL practices and service delivery frameworks. Understanding of Windows Server, Group Policy Objects (GPO), and Enterprise Mobility. Skills Citrix, DaaS, XenApp, NetScaler, StoreFront Show more Show less

Tata Consultancy Services is hiring Performance Testers !!! Role***Performance Tester Exp***7-10 years Location***Chennai Apache JMeter is a mandatory skill 7-10 Years of experience in Performance testing 5+ years of experience in using Apache JMeter performance testing tool. Strong ability to design and develop performance test scripts, using JMeter (mandatory), LoadRunner (mandatory)and other tools. Hands on experience in script migration from LRE to JMeter Handson experience in developing framework and integrating Jmeter with other open source tools to simulate the load from the web tier and capture the E2E page response time and other performance metrics. Design, develop, and execute various kinds of performance tests for diverse applications and systems. In-depth knowledge in using the performance monitoring tools like Splunk, Newrelic, Perfmon, AppDynamics, etc, with the ability to analyse, interpret test results and identify bottlenecks. Excellent analytical skills and experience in troubleshooting performance issues across tiers (e.g., application, database, network). Strong communication skills, with the ability to document & present the test results / findings to technical and non-technical stakeholders. Should have academic qualifications in Information Technology, Computer Science, or related fields, with strong coding skills in any of the programming language (Java, groovy, C, C++, Python , etc.) Expert in testing following performance testing protocols using JMeter or JMeter integration with other open source testing tools: Siebel-Web, Oracle NCA, Web (HTTP/HTTPS), Webservices, Truclient, JMS Queue, Citrix, M2M, Different types of Network Traffic generation, Batch Jobs, and Database Query Execution Expert in Unix commands, Shell scripting, and SQL Experience in Telecom domain. Experience in performance testing Oracle Products - Siebel CRM, Fusion, ERP, and BRM Developing reusable assets and value add for the performance testing team Good to have Skills Experience in High Availability and Disaster Recovery Testing Experience in any one of the automation tools like Selenium java /Python, UFT, etc Experience in any of the CI/CD tools like Jenkins, CircleCI, etc Experience in version control tools like Git, etc Experience in other open-source performance testing tools Role & Responsibilities Would be responsible for the creation and maintenance of performance test plans. Understand the system architecture from a performance testing perspective. Provide Performance Testing expertise to the various projects. Review and prioritize all problems found during testing and relay them to Developers promptly. Will be responsible for the execution of performance test scripts. Ability to perform analysis of testing results and triage issues found. Develop the performance test artifacts. Interested and eligible candidates can apply !!! Show more Show less