1385 Citrix Jobs - Page 15

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Citrix Admin. Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Citrix Admin. Experience: 8-10 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: 5-8 Years.

We are looking for an experienced application packager to re-package, test, and certify our current desktop application suite. The candidate will work with subject matter experts to ensure the functionality of in-house or third party software is fully tested for the Windows 11 migration project. The candidate should have strong knowledge of Office plug-ins, application compatibility, and operating system user access control (UAC) as it relates to software functionality on Windows 10. The individual will help us shape the process around our application lifecycle and assist in the compilation of user profile components that will follow the end user client. The candidate should have extensive experience packaging applications in support of migrating from Windows 10 to Windows 11. Requirements Application packaging experience in similar environment Experience working on Windows Operating System migrations. Work with developers, application owners and subject matter experts to ensure successful automated installation of software. Ability to work with subject matter experts and end user clients to coordinate UAT. Experience in peer review of a packager’s work and quality assurance of packaged applications to ensure they conform to existing corporate standards. Creation of technical documentation of the packaging work. In depth knowledge and experience using software packaging tools, (e.g. InstallShield, Orca, App-V sequencer, Wise, Vbscript). Automation and scripting using Powershell Strong knowledge of the Windows Registry. An understanding of Windows User Access Control (UAC) and process elevation. Full understanding of file system and registry security in locked down environments. Configuring PowerBroker policies to support application elevation in a locked down environment Knowledge in application discovery of installed applications and integration into CMDB a plus. Strong troubleshooting mind-set (e.g. parsing event log, Sysinternals, analyzing memory dumps) General knowledge of user profile management (Citrix UPM, WEM, Flex, Appsense, UE-V). Coding in SQL is a plus. Knowledge of GPO. Knowledge and experience deploying applications through Altiris ITMS (preferred) or SCCM. Experience building and using application testing tools and frameworks in support of Windows As A Service and automated application lifecycle management

Job Title: Service Desk Analyst-Senior Job Location : Gachibowli, Serilingampally, Ranga Reedy, Hyderabad Mode of Work : Hybrid Mode, hence professionals local to Hyderabad would be preferred Job Duration : Contractual Offer for 6 Months Shift : Can be an afternoon/evening/night shift as need to support US-Based Clients Position Description A Managed IT Service Desk Technician, within the Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Service Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. Profile : A Managed IT Service Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. Job Duties and Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM’s ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Qualifications : 1-2 years of experience working on a technical helpdesk, IT related role or equivalent network administration role. Preferred Qualifications : Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices Knowledge, Skills and Abilities: Highly customer focused with ability to provide consistently excellent customer service and professionalism Excellent written and verbal communication skills Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment Must be able to manage individual workload Must be a strong team player Must possess strong sense of ownership with client relationships

#Dear Associates, #Hope you are doing well & Safe! #Greetings from Rrootshell Technologiiss Pvt Ltd #We are HIRING & URGENT Requirement for #Service Desk Engineer #This is for FULL -TIME role and Remote Work Opportunity. Job Summary: Role: Service Desk Engineer Experience: 7+ Years Exp About the Role: We are looking for an experienced Service Desk Engineer responsible for supporting end-user environments, managing IT tickets, and ensuring system reliability through remote tools. The ideal candidate will have strong technical skills across Windows environments, Active Directory, and ticketing systems like ServiceNow. Key Responsibilities: User Support & Ticketing: Respond to service requests and incidents through ServiceNow or similar ITSM tools. Log and track direct queries from users via chat, email, or phone. Technical Support & Troubleshooting: Manage and support Windows 10/11 end-user environments. Install, configure, and troubleshoot hardware, software, networks, printers, and conferencing tools remotely. Handle common issues in Microsoft Office apps (Outlook, Word, Excel, Teams, etc.). Monitor and patch systems using tools like SCCM. Infrastructure & Tools: Work with Microsoft technologies including Active Directory, DNS, DHCP, and Group Policy. Troubleshoot Citrix and VDI-related issues. Monitor expiring certificates and coordinate with server teams. Manage end-user data backup and recovery (automated/manual). ________________________________________ #Preferring for IMMEDIATE JOINERS OR max 15 Days’ notice . If you are interested, kindly share your LATEST resume with jobs@rrootshell.com and naveen.m@rrootshell.com LinkedIn ID: linkedin.com/in/sai-naveen-muntha-b4a608188 / linkedin.com/in/ravi-kumar-rapalli-636878122 Regards Sai Naveen Muntha Technical Recruiter

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin.

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Software engineering In this role, you will: A Lead Automation engineer with deep hands-on experience of Software Automation testing and Performance testing tools, practices, processes Need deep understanding of Desktop, Web, Data warehouse application, API Development, Design Patterns, SDLC, IAC tools, testing and site reliability engineering and related ways to design and develop automation framework Define and implement best practices for software automation testing, performance testing, framework, and patterns, including testing methodologies. Be a generalist with the breadth and depth of experience in CICD best practices and has core experience in testing (ie. TDD/BDD/Automated testing/Contract testing/API testing/Desktop/web apps, DW test automation) Able to see a problem or an opportunity with the ability to engineer a solution, be respected for what they deliver not just what they say, should think about the business impact of their work and has a holistic view to problem- solving Proven industry experience of running an Engineering team with focus on optimization of processes, introduction of new technologies, solving challenges, building strategy, business planning, governance and Stakeholder Management. Apply thinking to many problems across multiple technical domains and suggest way to solve the problems Contributes to architectural discussions by asking the right questions to ensure a solution matches the business needs Identify opportunities for system optimization, performance tuning, and scalability enhancements. Implement solutions to improve system efficiency and reliability. Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders. Build Performance assurance procedures with the latest feasible tools and techniques, establish Performance test automation process to improve testing productivity. Responsible for end-to-end Software testing, performance testing and engineering life cycle - technical scoping, performance scripting, testing, and tuning. Analyse the test assessment results, provide recommendations to improve performance or save infrastructure costs. Represent at Scrum meetings and all other key project meetings and provide a single point of accountability and escalation for Performance testing within the scrum teams. Advise on needed infrastructure and Performance Engineering and testing guidelines & be responsible for performance risk assessment of various application features. Work with cross-functional team, opportunity to work with software product, development, and support teams, capable of handling tasks to accelerate the testing delivery and to improve the quality for Applications at HSBC. Able to provide support in product/application design from performance point of view. Able to communicate plans, status, and results as per target audience. Willing to adapt, learn innovative technologies/trades and be flexible to work on projects as demanded by business Define and implement best practices for software automation testing, including testing standards, test reviews, coverage, and testing methodologies, tractability between requirements and test cases. Prepare, develop and maintain test automation framework that can be used for software testing, performance testing., write automation test scripts, conduct reviews. Develop and execute regression, smoke, integration tests timely. Requirements To be successful in this role, you must meet the following requirements: Experience in software testing approaches on automation testing using Tosca, Selenium, cucumber BDD framework Experienced on writing test plans, test strategy, test data management includes test artifacts management for both automation and manual testing. Experience on setting up CI/CD pipeline and work experience on GitHub, Jenkins along with integration to cucumber and Jira. Experience in agile methodology and proven experience in working on agile projects. Experience in analysis of bug tracking, prioritizing and bug reporting with bug tracking tools. Experience in SQL, Unix, Control-M, ETL, Data Testing, API testing, API Automation using Rest Assured. Familiar with following performance testing tools. Micro Focus LoadRunner Enterprise (VuGen, Analysis, LRE OneLG), Protocols: HTTP/HTMP, CITRIX,JMETER, Postman, Insomnia Familiar with following observability tools -AppDynamics, New Relic, Splunk, Geneos., Datadog, Grafana Knowledge of following will be an added advantage -GitHub, Jenkins, Kubernetes, Jira & Confluence. Programming and scripting language skills in Java, Shell, Scala, Groovy, Python,WebLogic server administration. Familiar with BMC Control M tool. CICD tools – Ansible, AWS RO, G3 UNIX/Linux/Web monitors & performance analysis tools to diagnose and resolve performance issues. Experience of working in an Agile environment, "DevOps" team or a similar multi skilled team in a technically demanding function. Experience of working on performance testing and tuning of micro-services/APIs, Desktop applications, Webapps, Cloud Services, ETL Apps, database queries. Experience of writing/modifying performance testing scripts, Implementation & usage of automated tools for result analysis Experience of working on performance testing and tuning of Data warehouse applications doing batch processing on various stages of ETL and information delivery components Good to have skills: Knowledge on latest technology, tools like Python Scripting, Tricentis Toaca, Dataflow, Hive, DevOpS, REST API, Hadoop, Kafka framework, GCP, AWS, will be an added advantage You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSDI

Nexthink Consultant with expertise in Dashboards & Infinity. Strong skills in analytics, reporting, and end-user experience monitoring required. Exp with Nexthink Infinity is a must. Design & implement Nexthink solutions using SCCM & VDI technology.

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Analyst/Cyber Security SOC lead. In this role, you will: Responding to alerts from across the entire global HSBC technology and information estate to quickly detect harmful behaviours and events, containing, mitigating, and remediating minor incidents and in coordination with the Cybersecurity Incident Management and Response Team, effectively containing, mitigating, and remediating more serious events. Supporting cyber security incidents through to eradication and feed into the Post Incident Review process that delivers detailed analysis on the root cause of incidents investigated and produces findings and recommendations that support control adjustments to better protect the bank. Identifying, developing, and implementing new detections (Use cases) and mitigations (Playbooks) across the security platforms. Reviewing and approving new Use Cases and Playbooks created by Cybersecurity colleagues. Continuously reviewing the effectiveness of analysis playbooks, processes, and tooling. Communicating new use cases (go-live, demise, tuning), to the cybersecurity operations teams, supporting the Cybersecurity Operations Manager in ensuring all teams are prepared to take on the additional workload and have sufficient tools, training, and capability to do so effectively. Researching emerging threats and vulnerabilities to aid in the identification of cyber incidents. Applying structured analytical methodologies to maximise threat intelligence growth and service efficacy. Supporting the Crew Leads during shift handovers, ensuring all team members are ready to manage ongoing incidents. Supporting the triage of potentially malicious events to determine severity and criticality of the event. Provide expert-level advice and technical leadership to the team, driving the continued evolution of hunting, monitoring, detection, analysis and response capabilities and processes. Train, develop, mentor, and inspire cybersecurity colleagues in area(s) of specialism. Collaborate with the wider Cybersecurity (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose. Identify processes that can be automated and orchestrated to ensure maximum efficiency of Global Cybersecurity Operations resources. Promote a “self-critical” and continuous assessment and improvement culture whereby identification of weaknesses in the bank’s control plane (people, process, and technology) are brought to light and addressed in an effective and timely manner. Support engagement in support of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise HSBC Cybersecurity efforts and success. Requirements To be successful in this role, you should meet the following requirements. 5+ years of technical experience in IT or IT Security, for example as a network or operating system administrator. Expert level knowledge and demonstrated experience of common log management suites, Security Information and Event Management (SIEM), EDR, Email Protection, Case Management & other cyber security tools. Expert level knowledge and demonstrated experience of common cybersecurity technologies such as IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc. Good knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure, and Google. Good knowledge and demonstrated experience of common operating systems and platforms to include Windows, Linux, UNIX, Oracle, Citrix, GSX Server, iOS, OSX, etc. Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits. Functional knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems. Good knowledge of key information risk management and security related standards including OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines and NIST standards Good knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation, and remediation. Formal education and advanced degree in Computer Science or similar and/or commensurate demonstrated work experience in the same. CEH, EnCE, SANS GSEC, GCIH, GCIA CISSP or any similar Certifications. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Overview: Job Purpose ICE Data Services India Private Limited., a subsidiary of Intercontinental Exchange presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Engineer, Enterprise Endpoint Solutions is part of the team responsible for the global corporate endpoint computing environment. This position is specifically charged with the management and maintenance of the workstation environment for all ICE, Inc. and subsidiary companies. This position requires strong technical proficiency with a range of enterprise tools, as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Must have Workstation OS – Familiarity with Windows OS. Application Packaging - Experience in terms of building the applications as part of MSI, MST using Flexera Admin Studio or PSADT (PowerShell Deployment Toolkit). Having exposure on packaging applications using tools such MS Intune and JAMF will be an added advantage for this role. Desktop Management Systems - Experience with building and managing desktop management infrastructure using tools such as MECM, MS Intune, Tainum Core Management, Autopilot, Azure. Image Management -Experience with Capturing the Image using MDT or PXE methodology and create task sequence and deploy them through SCCM, MECM. Patch Management - Software and OS patch management using SCCM, Cloud Management Gateway (CMG), Windows Evergreen, Windows Update for Business etc. Mobile Device Management: Need experience in terms of managing mobile devices Android, Windows, Apple using varies management tools such as Intune, AirWatch, JAMF etc. Scripting - Strong scripting skills in VBScript, batch and PowerShell required, with advanced knowledge of PowerShell for management and automation a big plus. Should be comfortable performing tasks from the command line. Good to have Workstation OS - Strong experience MAC OS with familiarity with UNIX shell scripting with SH, BASH, and ZSH, or Python MAC OS Tech - Familiarity with JAMF a plus. Experience with JAMF Composer or Visual Studio Code and Munkipkg Knowledge and Experience Candidate with more than 4-6 years of experience in terms of Desktop Management role using varies MACS OS technologies like JAMF, Unix, Python, BASH, ZSH & Microsoft Technologies such as MECM, MS Intune, Azure etc. College degree in Engineering, MIS, CIS, or related discipline preferred. Familiarity in creating test, migration, and delivery plans for delivering software and security patches globally. Familiarity with Service Now and Change/Incident Management practices. Experience in the Financial Services industry a plus. Experience in managing VDI environment (VMware Horizon, Citrix) will be plus.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Business Services (GBS) Technology Support team caters the Technology enablement requirements of India users. Internal Cloud Infrastructure hosts the core infrastructure and in-house applications which are used with in Global Business Services. Technology Server Management team is responsible for the build and support of the infrastructure. Job Description* The Virtual Desktop Interface (VDI) Architect will be responsible for the implementing of VDI solution leveraging a Software Defined infrastructure (SDi) solution. Role involves translating customer requirements into a technical solution given financial and technical constraints. Responsibilities* The Architect drives the implementation of the cloud infrastructure within the company’s computing environment This strategy incorporates cloud adoption plans, cloud application design as well as cloud management and monitoring. Close communication with vendors, clients and members of the IT group (ie.. Hardware, Capacity-Planning, Networking and Software support) to insure business requirements are understood and resources allocated effectively Participation in problem resolution regarding issues that affect business reliability and continuance Large-scale implementation and planning of user based technology releases Closely interface to other Software Defined Infrastructure teams (OpenStack, Storage) to build an effective solution It is the technician’s responsibility to support the change and work towards the adoption and ease of use of cloud technologies Additional responsibilities include support for application architecture and deployment in cloud environments. Administer Windows/Linux servers infrastructure, including installation, configuration, patching and troubleshooting Requirements* Education: Bachelor or Master Degree in Science/Technology (preferred) Certifications If Any: Certifications on VMWare and Citrix preferred Experience Range: 8-10Yrs Foundational skills* Strong Professional track record of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc. Should have hands-on project experience executing VMWARE products – VMware vCenter, Horizon and HVD migrations STRONG Technical and Operational Knowledge Excellent written and verbal communication and presentation skills Hands on Cloud Management (VMWARE Products), HVD, Horizon, Workspace One - Vmware Hypervisors, Clusters, Networking, Horizon, vSphere, vRA, vRO Sound knowledge of latest Windows servers operating system Excellent Server operations (including hardware) domain knowledge Experience in supporting end users in L3 capacity on multiple technologies (Office, Skype, SharePoint, MaCafee..etc) Good knowledge of Networks ( MPLS, IPLC, F5 Load balancers, firewall and security devices) Datacenter technologies knowledge Incident/Change Management and Troubleshooting Skills Knowledge of scripting language and automation Experience in handling events e.g BCP/Building power down/Large scale migration Active Directory Operations / GPO etc. Excellent technical with troubleshooting skillset Desired skills* ITIL knowledge and certification will be an added advantage. Work Timings: 6:30AM to 10:30PM Work location: Gurugram and GIFT city

Infrastructure Support Infrastructure Expert Full-time Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Operations Engineer with good communication and technical skills: Proven experience in deploying and maintaining software solutions Strong knowledge of Exchange Online, CFT and related business rules Experience with technical upgrades and license management. Knowledge in programming language: Java/J2ee or C/C# SQL Tomcat / Application server Understanding of Citrix environments Experience in Windows Server and Linux Standard understanding of network and firewall concepts Good in Agile methodology Soft Skills: Strong problem-solving abilities, with the capacity to diagnose and resolve system issues quickly and efficiently. Excellent communication skills to collaborate with both technical teams and financial stakeholders. Strong interpersonal skills Total Experience Expected: 04-06 years Qualifications Bachelor’s degree Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Position Overview: ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise. ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation. Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaS Proactively working on solutions and optimization Identifying inefficiencies, gaps, and issues and working towards resolution Support the VDI environment end-to-end Help manage business applications Working on incidents and requests from service desk tickets Support off-hour upgrades and installations Build and maintain detailed system documentation and KB articles to the solution center support Able to work on On-Call & shift rotations wrt responding to the alerts AVD is value added Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues Update management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience 4+ years managing a Citrix virtual desktop environment, VDI solutions Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops Experience with Citrix ADC/NetScaler Experience with Citrix Workspace and Storefront Experience with Citrix MCS and PVS Experience with virtual machine management and UPM, and FSLogix Knowledge of Windows 2016/2019/2022 server Enterprise-level Active Directory and Group Policy design and implementations Extensive knowledge of network technologies at each layer of the OSI Model, and related tools Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar. Excellent analytical and problem-solving skills are essential. Experience with Jira, Confluence, Service Now, and strict Change Management processes We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI is seeking a personable, enthusiastic, and qualified Cloud Services Engineer to join our Cloud Services Technology team. In this role, you will be the technical lead and escalation point for implementing and maintaining all aspects of our client’s Private and Public Cloud technologies globally. This includes daily support incidents, troubleshooting server issues, hardware/software installations and alert management. Multiple internal departments will depend on your technical expertise daily, but that’s not all! The successful Cloud Services Engineer will not only have the technical prowess to delight their internal customers, but also be a prolific, concise communicator with the highest level of professionalism. In addition, the Cloud Services Engineer will thrive in a multitasking, fast paced and metrics driven environment as well as have an extraordinary ability to learn and implement new technologies quickly and efficiently. This is a Onsite role. What you will do: Provide leadership, direction, and supervision and day-to-day operational and technical implementation: Deploy/upgrade Private/Public Cloud solutions (production and disaster recovery) for new and existing Clients Maintenance Maintain Private/Public Cloud production and disaster recovery environment which including testing and turn up Contribute to knowledge base of support issues and resolutions. Troubleshooting Support recovery of clients’ environment in the event of systems failure or disaster Provide Tier 2 escalation to Client’s Support Team to diagnose and resolve issues in client’s environments, coordinating with internal resources and vendors. Engage in self-directed continuous improvement and learning of Private/Public Cloud products: Investigate and follow both industry and ECI best practices and updates ECI standards. Documents standards Participate in scheduled Support and Product Team meetings. Collaborate cross-functionality to ensure successful delivery of project implementations, migrations, and upgrades. Identify areas of technical challenge and potential improvement across the client’s IT infrastructure systems and technical processes Who you are: Minimum 5+ years of experience. Advanced knowledge of and comprehensive experience in deploying and managing: Microsoft Windows Server 2012/2016/2019/2022 Multi-Site and Multi-Forest Active Directory and DFS PowerShell Experience Multi-Tenant Exchange 2010/2013/2016 Microsoft Office 365 / Azure Platform (Networking, VM Hosting, Files, AVD) Microsoft AD Connect, SPO, Teams, PowerBi, Azure Hybrid AD Setup Microsoft Intune MDM / MAM Knowledge of VMware products and architectures required Knowledge of SPAM filtering tools Strong understanding of cyber-security concepts, e.g., MFA or Next-gen security design, Conditional Access, DLP, Identity Management Bonus points if you have: Financial Industry Experience including familiarity with market vendor applications Understanding of network and infrastructure troubleshooting including IaaS, VDI, and SaaS Experience with Linux or Solaris Experience deploying and managing Exchange with knowledge of HA Ability to manage all aspects of AD\Exchange with PowerShell Knowledge of and comprehensive experience in deploying and managing: Microsoft MFA / DUO 2FA Proofpoint Email Protection Citrix XenApp 6.5/7.15 Citrix NetScaler SCOM or DPM ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the globe, ECI also offers a competitive compensation package, health benefits on your first day, unlimited PTO, and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!

Position Overview: ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise. ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation. Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaS Proactively working on solutions and optimization Identifying inefficiencies, gaps, and issues and working towards resolution Support the VDI environment end-to-end Help manage business applications Working on incidents and requests from service desk tickets Support off-hour upgrades and installations Build and maintain detailed system documentation and KB articles to the solution center support Able to work on On-Call & shift rotations wrt responding to the alerts AVD is value added Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues Update management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience 4+ years managing a Citrix virtual desktop environment, VDI solutions Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops Experience with Citrix ADC/NetScaler Experience with Citrix Workspace and Storefront Experience with Citrix MCS and PVS Experience with virtual machine management and UPM, and FSLogix Knowledge of Windows 2016/2019/2022 server Enterprise-level Active Directory and Group Policy design and implementations Extensive knowledge of network technologies at each layer of the OSI Model, and related tools Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar. Excellent analytical and problem-solving skills are essential. Experience with Jira, Confluence, Service Now, and strict Change Management processes We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

Role- DWS Solution Architect Experience- 5 to 15yrs Location - Pan India JD- Service Desk, End User Computing, Onsite/Field Support Services, Print Services, Citrix Virtual Desktops (VDI), Active Directory

Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience Level: 2-8 years Open to travel from Delhi to any Client location Technical Skills Required Mandatory: Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done Windows / Linux System Administration a) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux System Administration (Red hat, Ubuntu, CentOS) b) Strong skill sets of Windows Services and Linux Daemons c) Knowledge in Mac operating systems d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification services e) Manage and Troubleshoot AD environment, AD components, AD Roles & Functions f) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP) g) Product installation, Upgrades and Patch Management Networking a) Strong fundamentals in networking b) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3) c) Experience with firewalls, Internet VPN’s, IPSec tunneling d) Remote implementation and troubleshooting e) Good knowledge about different VPN technologies f) Knowledge about TCP/IP, DNS, Proxy servers g) Basic understanding of IPTables, TLS, SSL, netstat, nslookup h) Knowledge about security software such as DLP, firewalls (End point security are add-on) Tools and Expertise a) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysis c) Knowledge in TCPView & crash dump analysis knowledge d) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on) e) Knowledge in VAPT analysis & Security (Desirable) f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration tests g) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-on Virtualization and Cloud a) Expertise in Virtualization Technologies – VMWARE, Hyper-V or XenHypervisor b) Cloud technology - understanding of Azure, AWS & GCP (or Certified) Good to have: Knowledge in VDI (Citrix, Parallels, VMware Horizon), Nginx Support Management and Tools Knowledge: a) Knowledge of L1 and L2 Ticket tracking tools b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports Soft Skills Required Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/adaptable Good communication skills (both written and verbal) Role and Responsibilities: Providing customer delight Offering excellent technical support experience to customers Good listener to customers, provides on-time deliveries Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met) Make sure support deliveries are under defined TATs and SLAs Involve appropriate authorities when escalations are required Coordinate with Sr. System Administrators, SME (Subject Matter Expert) Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development team) - On-time internal escalations Adapt and implement new technologies related to Zero trust network & Virtualization verticals Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etc Documentations Ready to learn and groom Open to travel for business Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions. Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation. Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management. Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency. 𝘈𝘤𝘤𝘰𝘱𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘳𝘦 𝘷𝘢𝘭𝘶𝘦𝘥, 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘪𝘯𝘪𝘰𝘯𝘴 𝘤𝘰𝘶𝘯𝘵. 𝘞𝘦 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘳𝘰𝘮 𝘢𝘭𝘭 𝘴𝘶𝘪𝘵𝘢𝘣𝘭𝘺 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘦𝘥𝘱𝘦𝘳𝘴𝘰𝘯𝘴 𝘪𝘳𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦 𝘰𝘧, 𝘣𝘶𝘵 𝘯𝘰𝘵 𝘭𝘪𝘮𝘪𝘵𝘦𝘥 𝘵𝘰, 𝘵𝘩𝘦𝘪𝘳 𝘨𝘦𝘯𝘥𝘦𝘳 𝘰𝘳 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘦𝘵𝘩𝘯𝘪𝘤𝘪𝘵𝘺, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘢𝘳𝘦 𝘭𝘦𝘢𝘷𝘦 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴, 𝘱𝘰𝘭𝘪𝘵𝘪𝘤𝘢𝘭 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘤𝘰𝘭𝘰𝘳, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘷𝘦𝘵𝘦𝘳𝘢𝘯 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘦𝘵𝘤. 𝘞𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘢𝘭𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘮𝘦𝘳𝘪𝘵 𝘢𝘯𝘥 𝘴𝘶𝘪𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘳𝘰𝘭𝘦.

Job Title: Windows System Administrator Citrix / VMware Horizon Experience: 2 to 3 Years Location: Chennai (On-site) We are looking for a System Engineer with strong hands-on experience in Citrix or VMware Horizon administration. The ideal candidate should be well-versed in managing Windows-based environments and virtualization technologies . Only candidates based in Chennai who can join immediately will be considered. Key Responsibilities: Administer and manage Citrix or VMware Horizon environments. Maintain and troubleshoot Windows Server and desktop systems (Windows 10/11). Perform system updates, patching, and user management tasks. Work closely with internal teams to ensure IT infrastructure stability. Desired Candidate Profile: 2-3 years of relevant experience in system/IT infrastructure administration. Strong expertise in Citrix Virtual Apps and Desktops or VMware Horizon. Good knowledge of Windows Server (2016/2019/2022) and desktop OS. Familiarity with networking concepts and remote access protocols. Preferred Qualifications: Exposure to Accops solutions (training will be provided if not certified). Relevant certifications: Citrix, VMware, Microsoft, (Accops-Good to have).

Company Description Meditab, founded by the Patel family in 1998, aims to empower clients with cutting-edge technology to meet future healthcare needs. The company was established to create advanced, intuitive technology solutions that enable healthcare providers to practice better medicine. Meditab has grown to offer software for over 40 different medical specialties, making it a pioneer in clinic software. With a focus on customization and adaptability, Meditab continuously collaborates with partners to develop technology that supports day-to-day operations. For more information, please visit our website. Role Description This is a full-time on-site role for a Server Engineer located in Ahmedabad. The Server Engineer will be responsible for maintaining and troubleshooting server infrastructure, managing databases, and ensuring the smooth operation of Windows and other operating systems. Daily tasks will include diagnosing and resolving technical issues, monitoring server performance, and providing support to users. Qualifications Skills in Troubleshooting server-related issues Experience in managing and maintaining Nutanix, vmware , proxmox , Hyper-V, and Citrix environments. Knowledge of Infrastructure management Proficiency in Operating Systems, particularly Windows Excellent problem-solving and analytical skills Strong understanding of network protocols and services Ability to work independently and as part of a team Bachelor's degree in Computer Science, Information Technology, or a related field Experience in the healthcare industry is a plus

Engage with customer as an enteprise achitect and identify vision and raodmpa of the customer on digital journey and specific technology on END USER PACE Gather, Asses, design, Build and drive implementation of end user technologies stack and architecture based on customer enviornment & industry leading solutions of the customer Provide consulting serivce to the customer on end user technologiees trends and defining a future reoadmpa Consult project teams and aling infrastructure architecure assignments and identify need to modify desing if any to attain project requirements Stitch solution across multiple technologies and drive consultants from varios technolgy streamns to work in collaboration towards the project technical and business goals Drive the next level consultant and architects providing directions to acheive the end-to-end solution for the customer See the bigger picture as an enterprise architect and ensure the right solution is proposed to the customer to help achicve his business goals. Review and drive to ensure all technical documents (HLD, LLD etct) are of the industry standards before submitting to the customer. Be part of customer enteprise Architecture Board, Participate and propse industry best solutions. 15+ overall experaince on core end user technologies and overall enterprise architecture. Should have already work on the below requirements and posses hands on experience. Expertise is overall end user stack technologies, Design Experinace in AD migration / consolidation and exchange Migration Hands on design an solution experaince on End Point Devide Mgmt, Sloftware Mgmt, OS distribution, File & print servies and collaboration Tools. Expertise on cloud technologies and migration to cloud servies (Azure, AWS etc...) Expertise in solutioning VDI (VMware / CITRIX), Mobality, End user experiance monitoring tools, office 365, cloud data mgmt and MS sharepoint. Good understanding on MMD, WVD, Amazon Workspace Good undestanding on workspace one & Autopilot Solutions Knowledge on MAC mgmt tools & non-microsoft OS mgmt (Chrome book ect) Good Knowledge on VPN technologies, end point protection and encryption Experiance working with MDM tools - MS intune, Airwatch or XenMobile Good Command in Design and solution of SCCM / Aliris client mgmt tools Expertise in provding solution for windows 10 migration from legacy operations Systems Eperstise is methodologies on various end user migation approches based on user profiles. Proficiency is desinging HLDs and LLDs for key EUC technology stacks Proficiency is building detailed design and implementation plan Excellent communication, analytical and interpersonal skills Skills: communication,communication skills,system design,user requirements analysis,user requirements,usability assessment,skills,architecture,project,stack,design,drive,customer,cloud,technology

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We’re looking for a versatile and hands-on SDR Manager — someone who can seamlessly switch between strategy and execution. This is a high-impact role designed for a leader who thrives in a fast-paced, transactional inbound environment, and who’s passionate about building, mentoring, and scaling high-performing sales teams. Please note : This role involves working in the US shift What you’ll be working on? Lead, coach, and develop a team of SDRs focused on high-velocity inbound sales Dive into the details,review sales calls, provide meaningful feedback, and help close the loop on process gaps Contribute directly to the pipeline when necessary — you’re not afraid to lead from the front Monitor key performance metrics and guide the team toward continuous improvement Provide individualized support and development plans for SDRs at varying experience levels Partner closely with Marketing, Sales, and RevOps to optimize lead flow, qualification, and conversion Create a culture of accountability, growth, and consistent performance What are we looking for? 6 - 8 years of experience with at least 3 years experience leading an SDR team, including direct management of SDR/BDR teams Proven ability to lead teams in high-volume, transactional sales environments Strong coaching and development skills, with a track record of improving rep performance A balanced leader who can move between tactical support and strategic planning with ease Excellent communication skills and ability to thrive in a fast-moving, dynamic environment Proficiency with CRM and sales enablement platforms (e.g., Salesforce, HubSpot, Gong, Slack, LinkedIn Navigator)

We are hiring LEVEL 3 and LEVEL 4 - Technical support engineer for one the US Based MNC IT Service & Consulting organisation. Position - Technical Engineer Level 3 Location (Remote Role) - Permanent Work From Home Experience – 8+Year Shift Timing- US Shift Key Responsibilities: Provide technical support, troubleshooting, and complex problem resolution on escalated issues while monitoring and maintaining application environment stability. Act as an escalation point, for Service Operations where there is a need to escalate to L3 and for problems pertaining to IT technology and with a view to re-engineering. Lead projects, in conjunction with Senior and Lead engineers overseeing the successful release and transition of new IT services into support, meeting the team s service acceptance criteria. Undertake the role of Technical Lead on internal projects applying both significant communications, organizational and technical skills to achieve successful outcomes Strong, hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), VMware vSphere, and Windows Server/OS. Extensive technical experience with modern deployment and management technologies – Microsoft Intune, Microsoft Endpoint Manager, AutoPilot, – Subject Matter Expert level Extensive technical expertise in designing and building virtual working solutions using Microsoft Windows Virtual Desktops (WVD), FSLogix, Multi-Session Windows 10 – Subject Matter Expert level. Strong Azure experience and knowledge. Experience with other cloud platforms may suffice (AWS, Google Cloud Platform, or Oracle Cloud). SAML Single Sign-on, Multi-Factor Authentication, Cloud Identity, and SaaS Identity administration/deployment experience. Cloud-hosted VoIP Telephony Administration (Cisco UC, Microsoft Skype for Business, Microsoft Lync, Microsoft Teams, RingCentral, Vonage, 8x8, Avaya) Required Qualifications: Good experience on systems engineering experience in Citrix XenApp VDI/VDA, Microsoft RDSH VDI/VDA Systems engineering experience in Microsoft Exchange, Microsoft 365 (Exchange Online, Intune MDM, Teams, SharePoint, OneDrive), VMware vSphere/vCenter, and Public Cloud Hosting Technologies (AWS or Azure). 4+ years of experience providing L3 production help desk support. Good to have experience with scripting in PowerShell MDM Solutions (Microsoft M365 Intune MDM, VMware AirWatch, Cisco Meraki Systems Manager) Preferred Qualifications MSP Experience Network+ and Security+ Certified Microsoft 365 Certified Enterprise Administrator Expert Mac OSX Experience ConnectWise Experience a plus Interested can either apply or share their updated CV on prateek.kairati@anlightconsulting.com

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services that transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and other international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, our employees, and the communities we operate in. With our proven and scalable operating model, we complement a healthcare organizations infrastructure. quickly driving sustainable improvements to net patient revenue and cash flows. while reducing operating costs and enhancing the patient experience. Our approach to building software is disciplined and quality-focused with an emphasis on creativity, craftsmanship and commitment. We are looking for smart, quality-minded individuals who want to be a part of a high functioning, dynamic global team. Position Summary As a Software Engineer RPA, you are responsible for RPA solution development, implementation and system integration for R1. Deliver high quality solutions to R1 Business in response to varying business requirements that warrant process automation in an agile environment. An ambitious individual who can work under your own direction towards agreed targets and goals, you have an ability to manage change and to work under stress. You are curious to learn as demonstrated by your up-to-date technical knowledge. You are a good team player and you are familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team. Key duties & responsibilities Design, develop, and configure Robotic Process Automation (RPA) software systems to meet business process and application requirements. Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. Translate business requirements to RPA solutions. Develop RPA processes and propose designs as part of the development squad delivery. Support technical designs, development, testing, documentation. Apply Agile based program development methodology. Task scheduling using Automation Anywhere like Schedule Manager, Task Editor, Data Drive Tasking Utilize the bot framework/bot store and contribute towards enhancing it. Extensively worked with commands like object cloning, web recorder; Terminal Emulator etc Setup and trouble shoot issues in Control room Test the deployment package in the environment it will be hosted in or supported deployment environments. Supporting existing processes and implementing change requirements as part of a structured change control process. Creating and documenting test cases and scenarios for the pre-UAT phases. Qualification Bachelors degree in computer science or equivalent. Master Certification in Automation Anywhere Must have Requires 3 to 8 yrs. of total IT experience. Technical expertise with hands-on experience in development on RPA toolAutomation Anywhere A360 (must) Technical Expertise in SQL, C#/Java, Abby/OCR engine, Python Technical Expertise ability to implement Intelligent Automation Excellent knowledge of Visual Basic, C#, .Net Framework, HTML, Java Script and RDBMS Excellent Knowledge of RPA principles and/or design patterns Excellent knowledge of Software development life cycle and Agile Development Excellent Communication Skill-Written and Verbal. knowledge of Visual Basic, HTML & Java Script Good to have Hands-on experience on tools (JIRA/TFS/Confluence) Exposure to Health care domain. Power shell scripts, Mainframe and Citrix automation experience. Strong Oops understanding and implementation experience. Knowledge of RPA frameworks and design. Bot Store and Reusable components. Process assessment and feasibility study experience. r1rcm.com Facebook