1385 Citrix Jobs - Page 14

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 8-10 Years.

Primary skill: Windows Admin & Secondary skill: VMWare. Education And Experience Engg. Graduate with 3 years of relevant experience JD Server Admin: Knowledge of Active Directory architecture and concepts. Installation and Configuration of Domain Controllers in enterprise environment. Monitoring and maintenance of Windows Server operating system components like Active Directory, Group Policy, Backup tool, WSUS & IIS Knowledge of RAID and logical volume management in VMware environment Knowledge of industry standards and best practices. Knowledge for access control and security rights management in Windows Server 2012 environment Require VMware VSphere administration skills Conceptual /practical knowledge Windows Server 2008 & 2012 administration skills Should possess / knowledge about Citrix Desktop virtualization & trouble shooting skills Experience in P2V, VMotion and VMware virtual center. Managing Vmware, Citrix Servers, IBM Lotus Notes Backup and Restore activities on backup tools like HP DP or any third-party tools Can manage Symantec Antivirus, DLP server or atleast conceptual knowledge Responsible for providing IT assistance for troubleshooting to other IT support team Should be lead team of atleast 4 engineers Should be involved in new technical projects as & when required for IT Infra landscape

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: Experience:3-5 Years. Experience:Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: ZScaler URL Filtering Experience: 3-5 Years

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience: 3-5 Years

Job Description We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's The Description Of Responsibilities Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits Paid sick time Paid time off Schedule Flexible shift Monday to Friday Supplemental Pay Types Performance bonus Hybrid Working Education Master's (Preferred) Experience Writing: 3+ (Preferred) total work: 3+(Preferred)

Customer Service Associate (Voice Process) Our team is expanding, and we invite proactive, tech-savvy individuals to join us as a Customer Service Associate (Voice Process) in Durgapur, serving customers for a prominent retail client. If you are proficient in English and Hindi and comfortable with technology, this role handling voice calls for a prominent fashion brand could be your next career move. Customer Service Associate Key Responsibilities Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently. Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences. Navigate various applications and our CRM system skillfully, ensuring all customer interactions are documented accurately and promptly. Collaborate with team members to ensure service excellence and strive for first-contact resolution. Job Requirements Customer Service Associate Prerequisites Freshers or those with 1-2 years of experience, especially in call center operations, are welcome. Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word. English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English. Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards. Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace needed in this customer service role. Why Join Fusion CX Joining our team means youll be at the forefront of customer service in the fashion e-commerce industry. We are committed to providing a work environment where your skills are valued and nurtured. Your customer service associate role will be crucial in ensuring customer satisfaction and contributing to the success of a leading retail and fashion brand. With us, youll be able to grow professionally and be part of an exciting journey in the e-commerce world as a Customer Service Associate (Voice Process) in Durgapur. We look forward to having you on our team if you are ready for this challenge and embarking on a rewarding career journey with Fusion CX. So, apply for the role of Customer Service Associate handling voice calls in Durgapur for a leading fashion platform.

Job Description At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Boeing India Engineering and Technology Center is seeking an Associate Performance and Scalability Test Engineer to join their team in Bangalore, India within IT&DA. Position Responsibilities: Designing and creating performance engineering scripts with complex logic based on business flows Developing benchmarks and workloads to test Boeing products Work closely with the development teams to analyze the performance issues, debug and resolve any issues and will have to assist and advice development team on ensuring effective system performance. Performance- profiling, tuning and identification of performance bottlenecks Knowledge of performance troubleshooting (heap dump and thread dump analysis) Expert level understanding of the key performance metrics associated with throughput, latency, memory, CPU, disk & network and the ability to debug bottlenecks associated with any of them Development of performance and scalability assessment strategies for large distributed systems. Strong expertise in REST API calls Previous experience working with Testing tools like LoadRunner Enterprise, JMeter and Monitoring tools like Appdynamics/Dynatrace. Knowledge on any programming language Understand business use cases, performance Benchmarks, debugging performance issues, decision making on issues, technical assistance in performance analysis and tuning DB/OS etc. Hands on experience on Jenkins, Dockers, AWS, Azure Basic Qualification (Required Skills/Experience): 5+ years of experience in IT industry 4+ years minimum performance testing experiences with Micro Focus LRE (formerly Performance Center), Micro Focus LoadRunner/VuGen, JMeter or other performance testing tools. Knowledge of performance test design, test execution, test result analysis, and generating final report Experience developing test script using HTTP/HTML, TruClient, and Citrix protocols Experience working with one or more databases, e.g. MS. SQL Server, Oracle Excellent written and verbal communication skills Ability to generate reports from test results with some assistance as needed Ability to work well with other team members & customers Preferred Qualifications (Desired Skills/Experience): Related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required. Typical Education & Experience: Bachelor's degree and typically 5 - 8 years' related work experience or Master's degree with typically 4 – 7 years' related work experience is preferred but not required. Relocation: This position offers relocation within India based on candidate eligibility Applications for this position will be accepted until Jul. 19, 2025 Export Control Requirements: This is not an Export Control position. Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability. About This Job: You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away! Position Overview: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Job Description/Responsibilities: The Senior Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.). May manage large projects or processes that span outside of immediate job area. Work is performed with limited oversight. Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area. Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communicates with parties within and outside of own job function. Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.) Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices. Typically responsible for providing guidance, coaching and training to other employees within job area. Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products. Required Experience/Skills: Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience. Proficient with managing escalated and challenging customer situations You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture. You will have a working understanding of networking protocols, security technologies, and topography. We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role. In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge. You should have a deep understanding of OS Internals. Preferred Certifications: Citrix / Microsoft / VMware Citrix XenApp / XenDesktop solid understanding Virtualization / Cloud solid understanding (AWS / Azure / ESXi) Networking / Active Directory Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Optional Experience/Skills: Linux, Hypervisor, thin clients About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Job Description The Account Technology Strategist is responsible for identifying and matching technologies with a customer’s business issues and objectives, driving innovation and wide-scale adoption. With wide-ranging field technology sales experience, uses professional concepts and company objectives to resolve complex problems creatively and effectively. Assist in developing business value propositions around Citrix products and solutions. Drives sales with technical expertise, account management skills, sales ability, and a superior customer focus. Participates as part of a sales team to achieve or exceed revenue targets. Duties And Responsibilities As a seasoned sales technology professional with field experience, the ATS provides pre-sales technical support of the sales process across Citrix Products and Solutions. As part of the sales team, the ATS is responsible for assessing the potential application of Citrix products to meet customers’ business needs. Articulates industry trends and insights. They have trusted advisor status and are known as a customer advocate. They have a strong knowledge of our well-known use cases where applicable. Conduct product demonstrations and technical presentations remotely or at customer locations\Citrix facilities. Capable of coordinating and aligning cross-functional resources to ensure customer needs are met. Has the ability to build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process. Assists with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle. The ATS should create formal networks with key decision-makers in assigned accounts and develop extended relationships beyond our current contacts. They should serve as an external spokesperson and evangelist for Citrix’s vision and associated technologies. Provide regular and efficient updates on assigned accounts to Sales & Sales Engineering management. Consistently contributes to the broader team’s technical mindshare Seen as a sales professional that can function as a sales representative as needed. Ability to present\communicate at an executive level to multiple customers\prospects Owns initiatives impacting their immediate sales area. Example: go-to-market strategies. Positively influences sales opportunities beyond their own assigned account set. Solid understanding of Citrix domain, competitive technologies (VMware, Zscaler, Nerdio, F5, Island, and other competing technologies), and how to position to “win” Required Experience/Skills They must have a solid understanding of Citrix's competitive domain and technologies. Ability to diffuse complicated technical and political situations with partners and customers. Must be flexible, dependable, and capable of quickly learning new products and technologies. The individual should have demonstrated a broad understanding of one of the following areas of focus: DaaS Application Server Virtualization Enterprise Browser Enterprise Mobility Management Networking Exhibits a positive attitude, represents Citrix to business partners as well as customers in the best possible fashion, and fosters interest in our offerings Prioritizes and manages many diverse tasks Completes paperwork and uses internal Citrix account management applications in a timely fashion (expenses, CRM entries, feedback questionnaires) Excellent oral and written communications skills, as well as excellent presentation skills Strong work ethic, attitude, and follow-through ability Possesses a high level of specialized sales and product solution knowledge 7+ years of Sales Engineering, Consulting, or Customer Success experience in high-tech, indirect sales, and procurement environments with a record of success in driving customer adoption of technology Ability to travel within assigned territory Nice-to-Haves Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) Microsoft Certified Azure Administrator, or Azure Solutions Architect AWS Certified Cloud Practitioner Google Associate Cloud Engineer Updated Security Certifications Education They must possess a bachelor’s degree or equivalent experience. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

Cloud Software Group (CSG) is seeking a talented and passionate Senior Cloud Development Engineer to join our dynamic DaaS (Desktop as a Service) team. In this role, you will be a key contributor to the development and maintenance of our cloud services. You will be working with cutting-edge cloud technologies to deliver a seamless and secure experience for our customers. You will also mentor a team of Engineers to build scalable and resilient Cloud microservices. Job Description You are a Senior Cloud Development Engineer with 4 plus years of experience in Object Oriented Programming, .Net Technologies, or Java. You'll be innovating and leading development of software alongside a Talented Team of Developers to create and deliver the latest in Cloud Solutions for our Customer's, Users and Partners Globally. Responsibilities range from conceptualizing ideas, targeted research, and rapid prototyping to determine feasibility, evaluate risks, and then create well-thought-out designs and implementation. The position will initially be focused on the Citrix DaaS (Desktop as a Service) Product Line. Developing Citrix DaaS will present you with a unique opportunity to expand problem-solving situations that makes you an invaluable asset, helping deliver the Best in Software and Cloud Products for our Customers and End-Users. Responsibilities: Back End Development improving Business Logic - enhancing existing features, and building new ones. Collaborate with cross-functional teams to define, design, and ship new features Continuously discover, evaluate, and implement new ways to maximize development efficiency and increase adoption of Gen AI tools. Embrace agile development methodologies like Jira, SCRUM, SAFE or Kanban. Embrace and institute best practices and coding standards such as Code Reviews, Integration Testing, UnitTesting, Logging and Instrumentation Understand and troubleshoot field issues. Diagnose customer problems through systematic root cause analysis and implement preventive measures. Required Experience/Skills: Bachelor's degree (BE/BTech) degree or equivalent in a technical field preferred, with at least 4 years of directly related work experience Strong Understanding of Computer Science Fundamentals; Algorithms and Data Structures. Excellent communication and collaboration skills, with the ability to effectively communicate technical concepts Strong problem-solving and troubleshooting skills, with a focus on identifying and resolving performance and security issues in cloud environments. Preferred Qualifications: Development experience with .NET technologies like C# Moderate Expertise in a Core Scripting Language like Python or PowerShell Experience with Cloud Computing Technologies; Microsoft Azure or Amazon EC2. Experience with Sumo Logic or Splunk for troubleshooting in a cloud environment About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

You will be part of a global team that thrives on innovation in Healthcare, Life Science, and Electronics. Your role as a Senior Citrix Engineer will involve designing, implementing, and maintaining complex Citrix & NetScaler ADCs environments. You will collaborate with cross-functional teams to integrate Citrix solutions with other IT systems and applications seamlessly. Troubleshooting, root cause analysis, and resolution of Citrix-related issues will be key responsibilities. Your qualifications should include a Bachelor's degree in computer science or related field, along with a minimum of 10 years of Citrix administration experience. Expertise in Citrix XenApp, Citrix Cloud environments, and Citrix NetScaler ADC appliances is necessary. Proficiency in virtualization, networking concepts, Windows Server operating systems, and Active Directory is essential. Strong problem-solving skills and effective communication with stakeholders at all levels will be required. It would be beneficial if you have experience working in a highly regulated environment and possess Citrix certifications such as CCP-V or CCE-V. You will be joining a diverse team that values inclusion and belonging, offering opportunities for personal and professional growth. If you are passionate about innovation and want to contribute to human progress, apply now to be part of our team.,

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Citrix Admin Experience Range: 4 - 8 years Location: Chennai Interview Date: Saturday Virtual Drive Must Have: Manage Citrix servers and applications, including installation, configuration, and maintenance Monitor system performance and troubleshoot issues as they arise Develop and implement policies and procedures related to Citrix administration Knowledge of Citrix StoreFront, Studio and Director Expertise of managing Citrix VDI, Virtual Apps and Desktop, including Provisioning Server, MCS, WEM, Citrix Cloud Good to Have: Proficient in Citrix Server Administration, Citrix Server, VMware and Citrix Administration Strong understanding of Citrix best practices for security, scalability, and reliability Good knowledge of Active Directory policies Knowledge of NetScaler(Client) Ability to work collaboratively with cross-functional teams and stakeholders Essential: Collaborate with IT teams to ensure smooth integration of new technologies and services Familiarity with Cloud technologies is a plus Minimum Qualification: •15 years of full-time education •Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

AHEAD is seeking a highly experienced Virtualization Engineer with L3-level expertise in Citrix, NetScaler, and Horizon to join our Managed Services team. We are looking for professionals who are self-driven, customer-focused, technically sound, and capable of handling complex environments with minimal oversight. Roles and Responsibilities Provide Level 3 technical support for complex Citrix and NetScaler environments. Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX) . Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features. Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop . Oversee day-to-day operations of VMware vSphere , including performance analysis, disk/network configuration, patching, and remediation. Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues. Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure. Create and maintain accurate technical documentation, runbooks, and environment diagrams. Act as a technical escalation point within the Managed Services team. Ensure timely and professional handling of incidents, service requests, and changes—aligned to SLA. Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning. Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments. Qualifications 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX) . 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments. Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning. Solid understanding of AVD (Azure Virtual Desktop) , Citrix Cloud, and integrations with Azure AD. Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required. Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director . Experience with Managed Services or Consulting environments is a plus. Strong documentation and reporting skills. Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment. Excellent verbal and written communication skills. Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You must have hands-on RPA development experience and be well-versed in both AA V11.x and AA 360 versions. Additionally, you should have working knowledge of at least one programming language and coding best practices. Experience in conducting feasibility studies to check technical fitment of specific process steps for RPA automation is required. You must have hands-on experience in solution design (SDD/TDD) involving Web/Mainframe(Terminal Emulator)/API/PDF/SAP/SF automations. Awareness and experience in Citrix/Java-based/Web Service/REST API automations are also desired. Working in the area of Software Engineering, you will be responsible for the development, maintenance, and optimization of software solutions/applications. You will apply scientific methods to analyze and solve software engineering problems, develop and apply software engineering practice and knowledge, and supervise the work of other software engineers. Collaborating with team members and stakeholders is crucial. Job Description - Grade Specific - RPA development experience with Automation Anywhere - Proficiency in one programming language and coding best practices - Strong in RPA Automation Process Skills: - Verbal Communication Capgemini is a global business and technology transformation partner, with a responsible and diverse group of 340,000 team members in more than 50 countries. Leveraging strengths in AI, cloud, and data, Capgemini helps organizations accelerate their transition to a digital and sustainable world. With a strong heritage and deep industry expertise, Capgemini is trusted by clients to address their business needs comprehensively.,

JOB_POSTING-3-72455-2 Job Description Role Title: Software Packaging & Distribution Analyst (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams.This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints Role Summary/Purpose As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process. The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role. The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential. Key Responsibilities Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment. Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio. Support monthly patching and ensure 100% compliance. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Minimum of 4 years of experience in developing and implementing information systems Ability to package, Stage, and deploy the application for Windows. Expertise in software packaging tools, Flexera Management – InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca. Should have good experience in SCCM (Software deployment & Reporting) Proficient in scripting languages (e.g., VBS, Batch Scripting, and PowerShell). Proven ability in software distribution tools (e.g., SCCM, Intune) In-depth knowledge to manage and create MSI, MSIX, and App-V. Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting. Good Knowledge in supporting a VDI environment, Expertise in Software distribution using SCCM. Should be able to create custom scripts for gathering the inventory from clients. Should be able to handle the test and release of applications/Packages from SCCM. Should have good knowledge of MSI Tables. Should have excellent Packaging troubleshooting knowledge. Good knowledge of Windows Installer technology. Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage JSS Application Integration/Deployments. Expertise in SCCM and Intune co-management is preferred Perform other duties and/or special projects as assigned. Eligibility Criteria Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Work Timings : 3 PM - 12AM IST ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group Information Technology

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : Citrix Admin Experience: 8-10 Years

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : Citrix Admin Experience: 5-8 Years

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

JOB_POSTING-3-72455-1 Job Description Role Title: Software Packaging & Distribution Analyst (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams.This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints Role Summary/Purpose As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process. The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role. The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential. Key Responsibilities Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment. Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio. Support monthly patching and ensure 100% compliance. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Minimum of 4 years of experience in developing and implementing information systems Ability to package, Stage, and deploy the application for Windows. Expertise in software packaging tools, Flexera Management – InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca. Should have good experience in SCCM (Software deployment & Reporting) Proficient in scripting languages (e.g., VBS, Batch Scripting, and PowerShell). Proven ability in software distribution tools (e.g., SCCM, Intune) In-depth knowledge to manage and create MSI, MSIX, and App-V. Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting. Good Knowledge in supporting a VDI environment, Expertise in Software distribution using SCCM. Should be able to create custom scripts for gathering the inventory from clients. Should be able to handle the test and release of applications/Packages from SCCM. Should have good knowledge of MSI Tables. Should have excellent Packaging troubleshooting knowledge. Good knowledge of Windows Installer technology. Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage JSS Application Integration/Deployments. Expertise in SCCM and Intune co-management is preferred Perform other duties and/or special projects as assigned. Eligibility Criteria Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Work Timings : 3 PM - 12AM IST ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group Information Technology

JOB_POSTING-3-72455 Job Description Role Title: Software Packaging & Distribution Analyst (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams.This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints Role Summary/Purpose As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process. The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role. The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential. Key Responsibilities Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment. Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio. Support monthly patching and ensure 100% compliance. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Minimum of 4 years of experience in developing and implementing information systems Ability to package, Stage, and deploy the application for Windows. Expertise in software packaging tools, Flexera Management – InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca. Should have good experience in SCCM (Software deployment & Reporting) Proficient in scripting languages (e.g., VBS, Batch Scripting, and PowerShell). Proven ability in software distribution tools (e.g., SCCM, Intune) In-depth knowledge to manage and create MSI, MSIX, and App-V. Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting. Good Knowledge in supporting a VDI environment, Expertise in Software distribution using SCCM. Should be able to create custom scripts for gathering the inventory from clients. Should be able to handle the test and release of applications/Packages from SCCM. Should have good knowledge of MSI Tables. Should have excellent Packaging troubleshooting knowledge. Good knowledge of Windows Installer technology. Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage JSS Application Integration/Deployments. Expertise in SCCM and Intune co-management is preferred Perform other duties and/or special projects as assigned. Eligibility Criteria Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Work Timings : 3 PM - 12AM IST ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group Information Technology

JOB_POSTING-3-72455-4 Job Description Role Title: Software Packaging & Distribution Analyst (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams.This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints Role Summary/Purpose As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process. The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role. The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential. Key Responsibilities Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment. Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio. Support monthly patching and ensure 100% compliance. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Minimum of 4 years of experience in developing and implementing information systems Ability to package, Stage, and deploy the application for Windows. Expertise in software packaging tools, Flexera Management – InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca. Should have good experience in SCCM (Software deployment & Reporting) Proficient in scripting languages (e.g., VBS, Batch Scripting, and PowerShell). Proven ability in software distribution tools (e.g., SCCM, Intune) In-depth knowledge to manage and create MSI, MSIX, and App-V. Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting. Good Knowledge in supporting a VDI environment, Expertise in Software distribution using SCCM. Should be able to create custom scripts for gathering the inventory from clients. Should be able to handle the test and release of applications/Packages from SCCM. Should have good knowledge of MSI Tables. Should have excellent Packaging troubleshooting knowledge. Good knowledge of Windows Installer technology. Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage JSS Application Integration/Deployments. Expertise in SCCM and Intune co-management is preferred Perform other duties and/or special projects as assigned. Eligibility Criteria Bachelor's Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Work Timings : 3 PM - 12AM IST ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group Information Technology

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin. Experience: 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience:1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin. Experience: 5-8 Years.