1384 Citrix Jobs - Page 13

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to troubleshoot and resolve system issues. - Document troubleshooting steps and solutions for future reference. - Provide training and guidance to junior team members. - Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in troubleshooting server and network issues. - Knowledge of ITIL framework and best practices. - Familiarity with cloud computing concepts. Additional Information: - The candidate should have a minimum of 2 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Noida office. - A 15 years full-time education is required. 15 years full time education

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description We are looking for an expert in iOS application development with solid foundation in enterprise and commercial applications, interested in building highly performant mobile apps with Swift. Your primary focus will be on leading a leading a team, propose reference architectures, create estimates and give inputs to client proposals. Also, you will have to participate in Design Thinking workshops and provide your inputs from mobile application perspective. Also lead the development of user interface and reusable components. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated expandable design, and quality product is important. Responsibilities Developing new user interface for iOS through Storyboarding, Swift UI or coding Networking Libraries and integration with third-party frameworks Building reusable components and libraries for future use Translating designs and wireframes into high quality code Ability to optimise the code through the use of instruments, or various techniques of memory profiling Guide the team to follow best industry practices to deliver clean code keeping performance in check Foster teamwork and lead by example Participating in the organization-wide people initiatives Mentoring junior team members and campus freshers People and Stakeholder management by close interaction with client and internal stakeholders Experience 4+ years’ experience in iOS native application development with SwiftUI, Swift and Objective-C Excellent UI/UX and architecture skills Experience in unit testing and ensuring the developed code passes the quality gate from Sonar Experience in identifying code quality issues during code reviews JSON, REST and Web Services, low energy peripheral devices integration Experience in setting up continuous integration processes and automated unit/UI testing Jira, git or other tools Must Have Skills In depth knowledge in latest stable Swift (5+) and Objective C Expertise in iPhone SDK, Cocoa touch frameworks UIKit, foundation, core data, push notification, AVFoundation, Core location, ARKit, Health App integration and APIs Ability to develop a code that meets Americans with Disabilities Act regulatory requirements. Ability to Perform concurrency and performance testing Ability to organize large-scale front-end mobile application codebases using common mobile design patterns such as MVVM, Clean Swift, MVC or Viper Must have developed apps using Swift and Objective C interoperability In-depth understanding of Adaptive layouts - iOS storyboards, auto layout, Size classes Understanding of interactive application development paradigms, GUI, memory management, file I/O, network & socket programming, concurrency and multi- threading Develop cutting edge functional modules that will be integrated across our iOS Application Experience in code versioning tools such as Git or SVN Understanding and Implementation of SOLID principles in an IOS Application Stay abreast of latest iOS platform features and propose evolution of application to take advantage of the same Experience in Swift UI, Apple iOS class libraries Experience with two-way data synchronisation between client and server database for applications which supports offline capability Unit-test code for robustness, including edge cases, usability, and general reliability Continuously discover, evaluate, and implement new technologies to maximize development efficiency Experience in implementing security policies Experience in automation, CI/CD and Unit testing frameworks Ability to analyse crash log and provide fix Ability to write the code which passes multiple quality gates from Fortify, MobSF, Sonar etc., Good knowledge on fixing the quality issues from Fortify and fixing the issues from Penetration Testing Nice To Have Skills AWS/Azure or any cloud exposure SSO, LDAP, OAuth, SSL integration, Alamofire and StoreKit framework exposure Experience in emerging technologies such as IoT, AI/ML etc. Awareness of enterprise Mobile Application Management (MAM)/Mobile Device Management (MDM) frameworks such as Microsoft Intune, Citrix Endpoint Management will be a plus More advanced data handlers such as WebSocket’s and Offline mobile applications Awareness of Enterprise mobile applications and data protection policies and methods would be a plus EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Brief: The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Required: The ideal candidate will be an experienced Microsoft Dynamics CRM Developer/Lead with a masterful expertise in .Net, SQL, and the entire Dynamics CRM 2013 onwards technology stack. CRM 2013 & onwards Experience Experience/Willingness to learn Power Apps Platform Knowledge of MCS Dynamics Sure Step Evolved methodology preferred. Good understanding of CRM entity & Object model Integration experience of Dynamics with other applications Object Oriented Programming and Design experience SQL Programming knowledge Team Foundation Server or equivalent source control system Development of Report using SSRS Data Migration using SSIS Tool. Optional Skills (Preferred): SharePoint BizTalk or other Middleware technologies used for integrations Azure or other cloud solutions SSIS, SSAS and BI Educational Qualification: BE/BTECH/MCA/BSC or equivalent

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Networking DevOps engineering team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Responsibilities Includes: Requirement Gathering and Analysis: Collaborate with stakeholders to gather automation requirements, understanding business objectives, and network infrastructure needs. Analyse existing network configurations and processes to identify areas for automation and optimization. Analyse existing automation, opportunities to reuse/redeploy them with required modifications. End-to-End Automation Development: Design, develop and implement automation solutions for network provisioning, configuration management, monitoring and troubleshooting. Utilize programming languages such as Ansible, Terraform, Python, PHP to automate network tasks and workflows. Ensure scalability, reliability, and security of automation solutions across diverse network environments. Testing and Bug Fixing: Develop comprehensive test plans and procedures to validate the functionality and performance of automation scripts and frameworks. Identify and troubleshoot issues, conduct root cause analysis and implement corrective actions to resolve bugs and enhance automation stability. Collaborative Development: Work closely with cross-functional teams, including network engineers, software developers, and DevOps teams, to collaborate on automation projects and share best practices. Reverse Engineering and Framework Design: Reverse engineer existing Ansible playbooks, Python scripts and automation frameworks to understand functionality and optimize performance. Design and redesign automation frameworks, ensuring modularity, scalability, and maintainability for future enhancements and updates. Network Design and Lab Deployment: Provide expertise in network design, architecting interconnected network topologies, and optimizing network performance. Setup and maintain network labs for testing and development purposes, deploying lab environments on demand and ensuring their proper maintenance and functionality. Documentation and Knowledge Sharing: Create comprehensive documentation, including design documents, technical specifications, and user guides, to facilitate knowledge sharing and ensure continuity of operations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Minimum 5+ years of relevant experience as a Network DevOps SME / Automation Engineer Hands on Experience in below technologies: Data Network: Strong experience in configuring, managing, and troubleshooting Cisco, Juniper, HP, and Nokia routers and switches. Hands-on experience with SDWAN & SDN technologies (e.g., Cisco Viptela, Versa, VMWare NSX, Cisco ACI, DNAC, etc.) Network Security: Experience in configuring, managing, and troubleshooting firewalls and load balancers, including Firewalls: Palo Alto, Checkpoint, Cisco ASA/FTD, Juniper SRX Load Balancers: F5 LTM/GTM, Citrix NetScaler, A10. Deep understanding of network security principles, firewall policies, NAT, VPN (IPsec/SSL), IDS/IPS. Programming & Automation: Proficiency in Ansible development and testing for network automation. Strong Python or Shell scripting skills for automation. Experience with REST APIs, JSON, YAML, Jinja2 templates and GitHub for version control. Cloud & Linux Skills: Hands-on experience with Linux server administration (RHEL, CentOS, Ubuntu). Experience working with cloud platforms such as Azure, AWS, or GCP. DevOps: Basic understanding of CI/CD pipelines, GitOps, and automation tools. Familiarity with Docker, Kubernetes, Jenkins, and Terraform in a DevOps environment. Experience working with Infrastructure as Code (IaC) and configuration management tools Ansible Architecture & Design: Ability to design, deploy, and recommend network setups or labs independently. Strong problem-solving skills in troubleshooting complex network and security issues. Certifications Required: CCNP Security / CCNP Enterprise (Routing & Switching) Preferred Technical And Professional Experience Bachelor’s degree and above. Experience in Terraform experience is a plus (for infrastructure as code). Experience in Zabbix template development is a plus. Certifications Preferred: CCIE-level working experience (Enterprise, Security, or Data Center) – PCNSE (Palo Alto), CCSA (Checkpoint), Automation & Cloud, Python, Ansible, Terraform. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Company profile Established in 1993, Koenig is a veteran in the IT industry. Koenig is one of the #1 IT Training companies in India and is fast spreading internationally with major centres in India, USA, Middle East, Africa & Australia. Koenig is partner with all leading vendors including Microsoft, VMware, AWS, Cisco, Oracle, CompTIA, ISACA, Citrix. Koenig specializes in providing technical training on all popular IT certifications. We serve customers from over 50 countries worldwide. Why KOENIG Join a remote-friendly team that values results over office hours, ensuring a great ‘Return on Time’ for Work, Life, and Family. Enjoy the flexibility of a permanent work-from-home setup, allowing you to balance Work, Life, and Family effectively. Best remuneration in the industry. Candidates from non metro cities are preferred. Job Overview: We are seeking an experienced SAP BASIS professional to join our training team. The selected candidate will be responsible for delivering expert-led training sessions on SAP BASIS modules, specifically covering S/4HANA. You will train corporate clients and professionals in real-time scenarios, tools, and techniques aligned with current industry practices. Key Responsibilities: Deliver comprehensive SAP BASIS training sessions (virtual or onsite) to corporate clients. Cover key areas including system installation, configuration, transport management, user and authorization management, and SAP HANA administration. Customize training content as per client requirements and learning goals. Assess learner performance and provide detailed feedback and support. Stay updated with the latest SAP developments, especially in the S/4HANA environment. Collaborate with the content and delivery teams to enhance training effectiveness. Minimum Qualifications: Proven hands-on experience in SAP BASIS. Strong knowledge of S/4HANA system landscape and administration. Experience in SAP system installation, configuration, transport management, and security (user/auth roles). Good communication and presentation skills. Preferred Qualities: Open to learning and upgrading skills continuously. Willingness to travel as required by clients. Comfortable working in rotational shifts across global time zones.

Category: Service Desk / End User Services Main location: India, Maharashtra, Pune Position ID: J0725-0021 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Desk Tech L1 Position: Systems Engineer Experience: 6 months to 2 years Category: Software Development/ Engineering Shift: Night shift (USA Shift) Main location: Pune Position ID: J0725-0021 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Service Desk Analyst – Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shift (24x7 Operations) | 5 Days Working | 2 Days Weekly Off | WFOEmployment Type: Full-Time Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Windows OS and network connectivity troubleshooting Update and maintain Knowledge Base (KB) articles Ensure shift adherence and active participation in shift handovers and team huddles Collaborate with cross-functional teams for issue resolution Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces Maintain high levels of customer satisfaction through professional communication and timely resolution Must have skills : Proven experience in a service desk/call center role handling US customers Hands-on experience with ITSM tools like ServiceNow, BMC Remedy Familiarity with Citrix, AVDI, and Windows troubleshooting Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues) Excellent verbal and written communication skills Ability to work in a night shift and rotational 24x7 schedule Strong team collaboration and time management skills CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Incident Management Network Windows What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,

Company Overview: Google is the first name that comes to mind when you think of making your online life easier. Shivaami has quickly established itself as a Google Cloud Solutions company. At Shivaami, we help our clients understand the potential of the cloud to help their businesses grow. Shivaami is an authorized partner for Google Cloud and has a team of experts directly trained by Google. Punit Thakkar founded Shivaami in 2004 with a vision to allow companies to drive the growth of their business and optimize their requirements with flexibility. Today, cloud computing is drastically changing the online business environment and helping businesses run faster at reduced costs. Shivaami combines its commitment to the latest technology with our passion to fulfill customer needs and help businesses grow faster and more efficiently. Job Description Title: Team Leader - Inside Sales Department: Sales Type: Full-Time Location: Mumbai Responsibilities: Upper intermediate written and oral communication skills along with excellent technical support documentation skills. Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to customers The person should be aware of windows management policies. Understanding on IT infra basic functionalities will be an added advantage Flexibility to work on weekends and in different time zones, when required to meet bid deliverables and timelines. Ability to effectively prioritize and execute tasks in a high-pressure environment Should be willing to travel extensively to perform the required functions Administer and execute client visits including agenda planning, collateral presentations, and anchor meetings Prepare questionnaires/templates to ensure information is gathered seamlessly and shared/articulated among the internal stakeholders Basic Network troubleshooting skills Understanding MDM solutions for Android and IOS devices. Hands-on will be an added advantage Timely arrange a sync-up call with Sales to get updates about Handled cases Timely arrange sync up a call with the Deployment/Delivery team to streamline the project execution and eliminate existing challenges Support sales teams with Google business and develop opportunities Participation in presentations/webinars, and marketing events should Work with the team to understand the complete requirements & objections of the Customers. Document the strategy and figure out the solution, ultimately leading to sales closures. Should be able to Collaborate with different technologies (eg. Azure AD SSO, RSA, Citrix Xenapp, Vmware, Workspace, Microsoft Intune, etc.) to help the Chrome Enterprise pitch. Owning the Proof of Concepts held at customer sites and co‑ordinate with the internal Technical Members and the Customer CxO to resolve the blockers. Chrome Enterprise Technical Walk‑through, Product Demonstration & Presentations to the Customers. Using various tools and integrating multiple technologies with Chrome Enterprise depending on the requirements. Working closely with the Enterprise sales team to scale up the technology acceptance in the market and grow sales. Solving technical queries of the partners and customers attached to them. Helping customers with large-scale deployments and roadmaps Use different collaboration tools for Bulk implementations Should have knowledge about VC kit and should be able to deploy and handle Google meet kit.

35187BR Bangalore - Campus Job Description Help Desk Support - Night shiftJob Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills & Experience:Level 2 Requirements:✅ 3-5 years of experience in IT support, helpdesk, or service desk roles.✅ Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools.✅ Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.).✅ Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.).✅ Experience with Citrix, VPN, and cloud-based healthcare solutions.✅ Strong troubleshooting skills and ability to handle escalations. Qualifications B.E/B Tech Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

Position Overview: ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise. ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation. Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaS Proactively working on solutions and optimization Identifying inefficiencies, gaps, and issues and working towards resolution Support the VDI environment end-to-end Help manage business applications Working on incidents and requests from service desk tickets Support off-hour upgrades and installations Build and maintain detailed system documentation and KB articles to the solution center support Able to work on On-Call & shift rotations wrt responding to the alerts AVD is value added Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues Update management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience 4+ years managing a Citrix virtual desktop environment, VDI solutions Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops Experience with Citrix ADC/NetScaler Experience with Citrix Workspace and Storefront Experience with Citrix MCS and PVS Experience with virtual machine management and UPM, and FSLogix Knowledge of Windows 2016/2019/2022 server Enterprise-level Active Directory and Group Policy design and implementations Extensive knowledge of network technologies at each layer of the OSI Model, and related tools Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar Excellent analytical and problem-solving skills are essential Experience with Jira, Confluence, Service Now, and strict Change Management processes We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Requirement: Excellent English communication skills. Required with an experience of international voice profile (global clients) - Inbound/Outbound (technical support). Preferably US. Experience with at least L1 Desktop trouble shooting. The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support, the team resolves 60-65% of all issues. 2.5 years of experience (preferable) Experience working in 24X7 voice support function. Ready to work in shifts with non-weekend Weekly offs is a requirement for this role. Experience working on ACD (Automatic call distributor) would be preferable. Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must. L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required. Job description: Apart from the above Job Requirements (which will roll into the job description) there are some other business imperatives that are a part of the role. The team supports B2B clients. i.e., We induct work through calls/emails/tickets from Hospitals & group of clinics. The team works in shifts which require log into the ACD throughout the shift. The usual shift will be of 9 hour which includes – 8 hours of login and 1 hour of break. Daily work would consist of L1 and L2 support for Allscripts applications. Daily work would consist of L1 troubleshooting only for Desktop and third-party application support, the team is majorly into catch and dispatch of issue tickets. A usual day consists of taking calls, working on emails & tickets to ensure quick resolution is given to the caller and daily follow up on tickets to closure. KPIs/KRAs/Goals majorly consists of AHT, Hold time, ASA, Quality, Customer Satisfaction survey scores, Ageing tickets, Escalation(error) management & Absenteeism. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Qualifications Only Non Technical Graduates Fresher or 1 years and above Experience with in BPO with specific to Travel, Insurance, Utilities or Customer Support domain will be an added advantage and Experienced candidates will be considered for Sr. Associate roles. System working knowledge requiredBasic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications Language proficiency (English) - Good/ Excellent

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Qualifications Only Non Technical Graduates Fresher or 1 years and above Experience with in BPO with specific to Travel, Insurance, Utilities or Customer Support domain will be an added advantage and Experienced candidates will be considered for Sr. Associate roles. System working knowledge requiredBasic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications Language proficiency (English) - Good/ Excellent

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job Overview And Responsibilities As a Senior Automation Test Engineer of Digital Technology at United Airlines, you will be responsible for the delivery of enterprise software testing projects and programs, operation and capital projects with automation first approach. In this role, you will design, implement, and execute automation test strategies and frameworks for all deliverables. Additionally, you will collaborate closely with US Quality Managers and Quality Leads to implement quality governance, quality gates, risk assessment, production signoffs, key metrics (KPIs), and tools selection. Additionally, a Senior Automation Test Engineer, you should have excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment. Lead the design and implementation of automation and manual test strategies for various software and systems utilizing best practices and standards. Collaborate with software developers, QE analysts, and system engineers to identify system requirements and ensure quality is met from test planning to production deployment with automation first approach. Own and maintain automation artifacts, tools, licenses & framework. Govern automation standards & best practices. Conduct automation audits and assess ROIs. Manage and mitigate testing related risks and issues. Identify and maintain testing KPI's, track trends and own the power BI reports. Integrate automation frameworks with continuous integration and deployment pipelines Integrate GenAI into existing automation framework and improve the quality of the automation test scripts for functional, regression, sanity and end-to-end testing. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science, Computer Engineering or 4 years of relevant work experience 4-6 years of experience in Software Automation AWS Cloud Practitioner ISQTB / CSTE or similar Loadrunner Test automation programming / scripting with solid skills in one of the tools for UI, API and Desktop – Web, Mobile, Desktop, Container, Backend APIs, DB, MQ, Cloud tech AWS or similar AccelQ, Selenium, SeeTest or similar, ReadyAPI, UFT, AI tool, ADO/JIra, Dynatrace or similar APM tool Software Test Life Cycle Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Test Data Modeling Support DevOps CICD implementation Able to work with distributed global teams. Ability to work under time constraint. Support during off / CST hours during production deployments What will help you propel from the pack (Preferred Qualifications): Master's degree Airline Domain Knowledge Citrix, Docker, AWS GGN00001961

Join our Team About The Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 4 to 7 years

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Excel. Experience: 1-3 Years.

8 years and above experience Location: Any Wipro location in India Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC. Rates including mark up - 180 K/M Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support To provide clarity, the key components of the job description are as follows: Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes. End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions. Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets. Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture. Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors. Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow. Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Delivery Management.: Experience: 8-10 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Checkpoint Firewalls and VPN.: Experience: 3-5 Years.

The Senior product security engineer is responsible for executing the Security Development Lifecycle (SDL) for Citrix On-Prem and Cloud products to ensure that our software meets the customer expectation of security robustness, as well as drive and execute SDL best practices and its integration with the CI/CD, Agile and Waterfall development models Duties and Responsibilities You will be responsible for executing the Security Development Lifecycle (SDL) for Citrix On-Prem and Cloud products to ensure that our software meets the customer expectation of security robustness You will drive and execute SDL best practices and its integration with the CI/CD, Agile and Waterfall development models You will create and deliver advanced security training and guidance to product engineers You will guide product development teams on design changes as per security requirements You will perform manual code review activities You will communicate technical issues within scope of assignment You will drive negotiation in the interest of security. You will conduct comprehensive reviews of specific security fixes, as necessary. You will conduct product penetration test in a non-disruptive way for IT/Cloud deployments, including exploit creation to demonstrate a proof of concept. You will validate the efficacy of defensive mechanisms, as well as the engineering adherence to security policies Basic Qualifications Have at least 6 years of experience in Security Engineering You have a Full-time degree in Engineering (Preferably Computer Science related) Must have good verbal and written communication skills; ability to communicate optimally and clearly with different stakeholders in engineering teams You are an expert in at least three of these areas in security –Web, Network, Cloud, Cryptography You are capable of writing exploits for vulnerabilities identified in those respective areas Deep understanding of application architecture and design principles Experience in design review and threat modelling activities Basic understanding of application of AI in security Enthusiasm for staying up to date with the latest updates about security threats and solutions You have solid understanding of most common software vulnerabilities and standard secure coding practices Have excellent capabilities to identify security vulnerabilities and root cause analysis Have proficiency in programming language(s) like C++, C#, .NET Have experience in analysing security mechanisms of browser and associated extensions Have working knowledge wrt different cryptographic schemes including but not limited to key generation , rotation , revocation,etc You also have proficiency in windows system Internals You have demonstrated understanding of Computer Science fundamentals (OS, Networks). Good to have certifications such as OSCP, OSCE, GPEN, CRTP etc About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.

Help Desk Support - Night shiftJob Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills & Experience:Level 2 Requirements:✅ 3-5 years of experience in IT support, helpdesk, or service desk roles.✅ Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools.✅ Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.).✅ Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.).✅ Experience with Citrix, VPN, and cloud-based healthcare solutions.✅ Strong troubleshooting skills and ability to handle escalations. Qualifications B.E/B Tech Range of Year Experience-Min Year 3 Range of Year Experience-Max Year 5

Job description : We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's the description of responsibilities: Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation: Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits: Paid sick time Paid time off Schedule: Flexible shift Monday to Friday Supplemental pay types: Performance bonus Hybrid Working Education: Master's (Preferred) Experience: Writing: 3+ (Preferred) total work: 3+(Preferred)

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Application Packaging - Windows.

Position: Business Development Manager/ Senior Manager Location- Mumbai/Bangalore Experience : 7- 12years Qualification: Management Graduate/ MBA Required Skillset And Experience 7 + years in sales majorly in sales in Cloud sales/software sales/ Virtualization/ Solutions sales / Enterprise Software /Cloud Security Sales/ cyber security / Citrix sales Experience of services selling like Software sales/ cloud sales . Track record of meeting the quota numbers from year-on-year Fundamental knowledge of IT architecture preferred. Experience selling Enterprise software, IT solutions, Software (SaaS), Cloud and Security etc. Engage with strategic alliance partners to drive mutually beneficial revenue opportunities Significant experience with face-to-face presentations to executive-level decision-makers Show consistent success with maintaining and building client relationships within an enterprise account base Experience creating and developing long-term client relationships Evidence of high performance, entrepreneurial spirit, and team player. Responsibilities Develop a strong presence within territory with both customers and partners Drive revenue and deliver quarterly target numbers. Build and manage relationships with enterprise and mid -market customers Qualify opportunities and build business pipeline Understand customer problems and work with technical team to build solutions. Presentation of solutions to Senior Management in customer organizations. Commercial negotiations and close orders for products and services Location: Andheri East - UIPL, Mumbai, Maharashtra, India (IN001 - UI ; UIPL_Bangalore, Bangalore, Karnataka, India (IN001 - UI

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 8-10 Years.