Job ID R-221987 Date posted 06/02/2025 Job Title: Engineer - Performance Test Engineer Grade - C2 Introduction to role As a Performance Test Engineer, you will conduct various testing activities within IT projects, working in line with set test strategies and good testing practices. Your role involves testing software products to a highly capable level and documenting the output of the testing activities in a clear and concise manner. Testing activities include performance requirements analysis, test design, test case and test charter creation, test execution, tooling, test documentation, and test reporting. Additionally, you will coach and mentor less experienced Test Engineers. Accountabilities Collate requirements from clients, help understand processes, documents associated, and suggest tests Understand application architectures and design performance test plans Review Test Strategy to understand and interpret subsequent processes and documentations for the project Create Test Plan to include project components, align with project plans, and walkthrough client for the same Create Test scripts using Open Text Loadrunner: Configure Load Injectors, Design and stabilize test scripts, Assess User requirements (protocols: Web/HTTP, Webservices, Citrix, TruClient) - Good problem-solving skills - Involve in troubleshooting script design challenges and find workarounds Perform Test Execution – Design Test Scenario, configure monitoring, interpret and perform breakdown analysis for servers Interpret Results – Collate results from HP Analysis, interpret monitoring results and understand/document critical points of failure Collaborate with application and infrastructure teams to understand performance bottlenecks and suggest corrective actions Assist interpreting ADDR and AWR reports to assess DB performance and possibly suggest improvements Create test summary reports by collating results and provide analysis and recommendations Proven data analysis and problem-solving skills Excellent communication (Verbal and non-Verbal) skills Suggest new tools and techniques to improve testing efficiency Develop and enforce performance engineering best practices, guidelines, and methodologies Strong analytical skills to interpret performance data and identify key trends and insights Essential Skills/Experience Technical or Business Degree or proven relevant experience. Highly proficient skills and experience in testing software products. Strong Experience working within global testing teams. Evidence of implementing innovative testing solutions. Solid knowledge of Agile methodologies and experience working in Agile environments. Advanced knowledge of software testing and exposure to automation. Strong analytical skills and meticulous attention to detail, ensuring the delivery of high-quality software products. Excellent communication skills. Strong knowledge and skills in using testing tools and methodologies. Excellent domain skills. Tools: Testing - Loadrunner Monitoring - AppDynamics, Dynatrace, Windows Perfmon or equivalent Desirable Skills/Experience Masters degree GxP Validation experience Lifesciences domain skills At AstraZeneca, we are driven by our need to learn and innovate with diverse perspectives. Our team is united by different backgrounds, skills, and experiences. We challenge the status quo, bring fresh perspectives, and continuously learn. By leveraging our leading technologies and exploring data, we make improved decisions that positively impact patients across the world. Empowerment and collaboration are at the core of our values, allowing us to explore new ideas and express our views freely. Join us now to make a difference! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Engineer - Performance Test Engineer Posted date Jun. 02, 2025 Contract type Full time Job ID R-221987 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-221987 Date posted 06/02/2025 Job Title: Engineer - Performance Test Engineer Grade - C2 Introduction to role As a Performance Test Engineer, you will conduct various testing activities within IT projects, working in line with set test strategies and good testing practices. Your role involves testing software products to a highly capable level and documenting the output of the testing activities in a clear and concise manner. Testing activities include performance requirements analysis, test design, test case and test charter creation, test execution, tooling, test documentation, and test reporting. Additionally, you will coach and mentor less experienced Test Engineers. Accountabilities Collate requirements from clients, help understand processes, documents associated, and suggest tests Understand application architectures and design performance test plans Review Test Strategy to understand and interpret subsequent processes and documentations for the project Create Test Plan to include project components, align with project plans, and walkthrough client for the same Create Test scripts using Open Text Loadrunner: Configure Load Injectors, Design and stabilize test scripts, Assess User requirements (protocols: Web/HTTP, Webservices, Citrix, TruClient) - Good problem-solving skills - Involve in troubleshooting script design challenges and find workarounds Perform Test Execution – Design Test Scenario, configure monitoring, interpret and perform breakdown analysis for servers Interpret Results – Collate results from HP Analysis, interpret monitoring results and understand/document critical points of failure Collaborate with application and infrastructure teams to understand performance bottlenecks and suggest corrective actions Assist interpreting ADDR and AWR reports to assess DB performance and possibly suggest improvements Create test summary reports by collating results and provide analysis and recommendations Proven data analysis and problem-solving skills Excellent communication (Verbal and non-Verbal) skills Suggest new tools and techniques to improve testing efficiency Develop and enforce performance engineering best practices, guidelines, and methodologies Strong analytical skills to interpret performance data and identify key trends and insights Essential Skills/Experience Technical or Business Degree or proven relevant experience. Highly proficient skills and experience in testing software products. Strong Experience working within global testing teams. Evidence of implementing innovative testing solutions. Solid knowledge of Agile methodologies and experience working in Agile environments. Advanced knowledge of software testing and exposure to automation. Strong analytical skills and meticulous attention to detail, ensuring the delivery of high-quality software products. Excellent communication skills. Strong knowledge and skills in using testing tools and methodologies. Excellent domain skills. Tools: Testing - Loadrunner Monitoring - AppDynamics, Dynatrace, Windows Perfmon or equivalent Desirable Skills/Experience Masters degree GxP Validation experience Lifesciences domain skills At AstraZeneca, we are driven by our need to learn and innovate with diverse perspectives. Our team is united by different backgrounds, skills, and experiences. We challenge the status quo, bring fresh perspectives, and continuously learn. By leveraging our leading technologies and exploring data, we make improved decisions that positively impact patients across the world. Empowerment and collaboration are at the core of our values, allowing us to explore new ideas and express our views freely. Join us now to make a difference! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What you will do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum experience required- 3 to 7 years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823

Job description : We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's the description of responsibilities: Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation: Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits: Paid sick time Paid time off Schedule: Flexible shift Monday to Friday Supplemental pay types: Performance bonus Hybrid Working Education: Master's (Preferred) Experience: Writing: 3+ (Preferred) total work: 3+(Preferred)

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How You Will Contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelor's degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc. Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (e.g., RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital Show more Show less

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: ITIL Asset-Config Mgmt . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate 1+ years of relevant experience. Management Skills  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Certification  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

Dear Candidate, We are hiring a DevSecOps Engineer to integrate security practices into our CI/CD pipelines and development lifecycle. Ideal for engineers passionate about automation and security. Key Responsibilities: Embed security controls in DevOps pipelines Automate vulnerability scanning, compliance checks, and secrets management Collaborate with developers and security teams to remediate risks Monitor application and infrastructure security in real time Required Skills & Qualifications: Strong knowledge of CI/CD tools (Jenkins, GitLab, etc.) Experience with security tools (Snyk, Aqua, HashiCorp Vault) Familiarity with container security (Kubernetes, Docker) Bonus: Knowledge of cloud security posture management (CSPM) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Under general supervision, follows established policies, processes, and procedures to provide technical support to end users on various products, services, and issues. Proactively troubleshoots and communicates with clients through tickets, telephone calls, in-person interactions, and email requests. Documents, tracks, and monitors client issues to ensure timely resolution. An L2 Support Engineer also monitors and performs preventative maintenance on various products, services, and data center infrastructure while tracking results, and issues, and working toward a resolution with other teams as needed. Responds to inquiries and/or provide information upon request from clients, employees, or vendors. Role & Responsibilities  Excellent communication skills – both verbal and written.  Effective listening skills.  Product support, software usage assistance & operational advice.  Problem diagnosis, root cause analysis & corrective action.  Escalation points for issues being escalated from Level 1 globally.  Handle requests presented from any customer, partner, or site worldwide.  Providing technical support product software products to external Customers.  Manage/Respond to user tickets and address the application issues.  Open to flexible work timings.  Experience in providing contact center support.  Experience utilizing call management and trouble above-averages.  Demonstrate proper phone etiquette.  Possesses strong customer relations skills.  Ability to prioritize appropriately and multi-task effectively. Competencies and Technical Skills  Excellent written and verbal communication skills for coordinating across different teams in English  Providing L2 technical support to respective L1 engineers with defined SLAs.  Monitoring and administrating network (Switches, Firewall, Routers, Wireless equipment) and server.  L2 Support for troubleshooting server hardware and Operating system-related issues.  Operating Systems Windows. Mandatory Skills  Microsoft Windows Server, all versions  Microsoft Windows 10 and 11  Microsoft 365 – Email, Intune, Teams, Sharepoint  Anti-malware software experience  Patch installation and management  Microsoft Office Products  Understanding of connectivity and WAN technologies  Basic understanding and troubleshooting for network connectivity Preferred Skills  Citrix technologies  Active Directory  Azure Active Directory  Scripting  VMware technologies Show more Show less

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are an experienced IT Director with over 18 years of industry experience, who has navigated through the intricacies of Compute, Storage, Networks, Data Centers, and managing HPC environments. Your expertise in handling large-scale 24X7 IT infrastructure delivery programs for global clients is unparalleled. You possess a proven capability to translate business requirements into strategic programs and initiatives, driving them to successful completion. Building and managing large, high-functioning teams is second nature to you, and you excel in fostering collaboration and communication across global teams and stakeholders. You are adept at adopting best practices and are always on the lookout for ways to innovate and optimize processes. Your knowledge in various modules of SAP Success Factor, along with your strategic mindset, adds a significant advantage to your leadership style. What You’ll Be Doing: Operational Ownership of HPC Engineering infrastructure including Compute, Citrix, Storage, Networks, Data Centers. Driving strategic initiatives related to continuous improvements, including automation initiatives to reduce incident volumes, improve customer experience, and optimize costs. End-to-end ownership and operational excellence of the 24X7 Global IT Support operations. Ensuring SLA/KPI adherence, quality compliance, stakeholder communication, customer satisfaction, and risk/issue identification and mitigation. Leading weekly reporting, QBR, project reviews, and managing major outages. People management including hiring, mentoring, upskilling, training/certification, succession planning, and improving employee engagement. The Impact You Will Have: Enhancing customer experience in the region and enabling IT as a strategic partner for business units. Building and leading a high-functioning, collaborative IT team aligned with organizational objectives. Driving continuous improvements and automation initiatives to optimize operations and reduce costs. Ensuring operational excellence and adherence to SLAs/KPIs, leading to high customer satisfaction. Fostering a culture of innovation and best practices in the region. Maintaining strong governance and compliance in alignment with organizational guidelines. What You’ll Need: Over 18 years of experience in IT HPC Engineering infrastructure management including Compute, Citrix, Storage, Networks, Data Centers. Experience with job scheduling and queuing systems like LSF, SLURM. Experience in handling large-scale 24X7 IT infrastructure delivery programs for global clients. Proven capability to translate business requirements into strategic programs and initiatives. Proficiency in building and managing large, high-functioning teams. Experience in different modules of SAP Success Factor, strategy, and roadmap development. Who You Are: Strong collaborator with excellent communication skills to work with global teams and stakeholders. Innovative thinker with a strategic mindset and a focus on continuous improvement. Effective leader with a track record of building and managing high-performing teams. Detail-oriented with a strong focus on quality and compliance. Proactive problem-solver with the ability to identify and mitigate risks effectively. The Team You’ll Be A Part Of: You will be a key leader in the Synopsys IT team in the SA region, aligning with the CIO objectives and regional objectives to ensure the IT organization’s success. You will drive outcome-based delivery, making a significant impact through your leadership skills and strategic initiatives. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. Show more Show less

Job Description We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's The Description Of Responsibilities Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits Paid sick time Paid time off Schedule Flexible shift Monday to Friday Supplemental Pay Types Performance bonus Hybrid Working Education Master's (Preferred) Experience Writing: 3+ (Preferred) total work: 3+(Preferred) Show more Show less

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.  At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity We are looking for a content marketing specialist to oversee and drive important content marketing initiatives for Hiver. This role requires a multi-skilled professional whose experience ranges from creative writing, editing and content distribution to campaign development, strategy creation, analytical thinking, and collaboration. In this role, you will play an important role in conceptualizing the overall content strategy and editorial calendar – blogs, case studies, research reports, ebooks, guides, videos, and social media. You will work closely with our internal team of content marketers as well as cross-functional stakeholders, external agencies, and freelancers. The ideal candidate for this role is someone who has a knack for crafting and executing unique content ideas and strategies that can communicate Hiver’s story in a compelling and engaging way. You should have a keen eye for detail and an ability to work on multiple deadline-driven projects. What You Will Be Working On Write high-quality, helpful content: You'll write blog posts, thought leadership articles, and more — all with support from experienced mentors and editors. Work closely with content leads: You’ll get clear briefs, outlines, and training. We’ll help you grow from a good writer into a great content marketer. Adapt and repurpose content: Turn long-form blogs into snackable social content, short emails, carousels, and landing page copy. Learn content marketing inside-out: You'll pick up how we think about SEO, user intent, content formats, and content analytics. Deliver work consistently and on time: You’ll be part of a high-output team where speed and quality go hand in hand. What We're Looking For 2-4 years of writing experience (preferably in B2B SaaS) Strong command of written English and grammar A knack for simplifying complex topics clearly and engagingly A portfolio of blog posts, opinion pieces, or articles that show your range An eagerness to learn about B2B SaaS, SEO, and performance-focused content Bonus: Experience writing about tech, productivity, or customer service topics What You’ll Get A team that values great writing and invests in developing talent Clear feedback and mentorship to help you level up fast Access to the inner workings of a high-growth SaaS company Flexibility, autonomy, and the chance to work on projects that matter Show more Show less

Citrix/Azure Infra Engineer Azure Cloud Computing, Citrix Cloud / Workspace Management, Azure Networking Secondary Skills Virtual Desktop Infrastructure, Azure Storage/Database, Azure Scripting, Azure DevOps

Job Title: Lead Engineer – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Security Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect NAC: Cisco ISE, Aruba ClearPass Unified Thread Management (UTM) SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADC Network Security (multi-vendor) experience. Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma Knowledge on scripting language like Python and automation Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in a Global Operations Center environment Ticketing system knowledge Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7) Exceptional documentation and communication skills Ability to thrive in a fast paced, multi-cultural, customer-oriented environment MS Office proficiency RESPONSIBILITIES Incident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few products Create Standard Operation Procedure Attend client calls and other technical meetings Assist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basis Other Functions Work with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shifts Cross-train and mentor juniors Participate in various network and security related projects Perform other duties as assigned Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS Knowledge of ITIL, ISO27K, SOC 2 will be beneficial Show more Show less

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Job Title: Engineer - Performance Test Engineer Grade - C2 Introduction to role As a Performance Test Engineer, you will conduct various testing activities within IT projects, working in line with set test strategies and good testing practices. Your role involves testing software products to a highly capable level and documenting the output of the testing activities in a clear and concise manner. Testing activities include performance requirements analysis, test design, test case and test charter creation, test execution, tooling, test documentation, and test reporting. Additionally, you will coach and mentor less experienced Test Engineers. Accountabilities Collate requirements from clients, help understand processes, documents associated, and suggest tests Understand application architectures and design performance test plans Review Test Strategy to understand and interpret subsequent processes and documentations for the project Create Test Plan to include project components, align with project plans, and walkthrough client for the same Create Test scripts using Open Text Loadrunner: Configure Load Injectors, Design and stabilize test scripts, Assess User requirements (protocols: Web/HTTP, Webservices, Citrix, TruClient) Good problem-solving skills - Involve in troubleshooting script design challenges and find workarounds Perform Test Execution – Design Test Scenario, configure monitoring, interpret and perform breakdown analysis for servers Interpret Results – Collate results from HP Analysis, interpret monitoring results and understand/document critical points of failure Collaborate with application and infrastructure teams to understand performance bottlenecks and suggest corrective actions Assist interpreting ADDR and AWR reports to assess DB performance and possibly suggest improvements Create test summary reports by collating results and provide analysis and recommendations Proven data analysis and problem-solving skills Excellent communication (Verbal and non-Verbal) skills Suggest new tools and techniques to improve testing efficiency Develop and enforce performance engineering best practices, guidelines, and methodologies Strong analytical skills to interpret performance data and identify key trends and insights Essential Skills/Experience Technical or Business Degree or proven relevant experience. Highly proficient skills and experience in testing software products. Strong Experience working within global testing teams. Evidence of implementing innovative testing solutions. Solid knowledge of Agile methodologies and experience working in Agile environments. Advanced knowledge of software testing and exposure to automation. Strong analytical skills and meticulous attention to detail, ensuring the delivery of high-quality software products. Excellent communication skills. Strong knowledge and skills in using testing tools and methodologies. Excellent domain skills. Tools: Testing - Loadrunner Monitoring - AppDynamics, Dynatrace, Windows Perfmon or equivalent Desirable Skills/Experience Masters degree GxP Validation experience Lifesciences domain skills At AstraZeneca, we are driven by our need to learn and innovate with diverse perspectives. Our team is united by different backgrounds, skills, and experiences. We challenge the status quo, bring fresh perspectives, and continuously learn. By leveraging our leading technologies and exploring data, we make improved decisions that positively impact patients across the world. Empowerment and collaboration are at the core of our values, allowing us to explore new ideas and express our views freely. Join us now to make a difference! Show more Show less

Role: Citrix VDI Administrator Experience: 4 to 8 years Location: Chennai, India Employment Type: Full-time Role Overview: We are looking for a skilled Citrix VDI Administrator with expertise in Windows and Linux (RHEL, Ubuntu) environments. The ideal candidate will manage and support a Citrix Virtual Desktop Infrastructure (VDI) environment, ensuring high availability, performance, automation, and security. The role also includes automation using Ansible and Linux server management with Foreman/RH Satellite. Key Responsibilities: 1. Citrix VDI Administration: Manage and maintain Citrix Virtual Apps and Desktops (CVAD) for Windows and Linux-based VDI instances. Configure and troubleshoot Citrix Studio, Citrix Director, Citrix StoreFront, and Citrix Gateway (NetScaler). Implement and optimize Citrix profile management, session policies, and user experience settings. Perform VDI image creation, patching, and updates for Windows and Linux environments. 2. Linux System Administration (RHEL, Ubuntu): Manage and troubleshoot RHEL and Ubuntu-based Citrix VDI instances. Configure and optimize Linux OS performance in a virtualized environment. Implement and manage patching, security updates, and compliance using Foreman/RH Satellite. Troubleshoot kernel, networking, and application-level issues in Linux VDIs. 3. Automation & Configuration Management: Automate Citrix VDI provisioning and management using Ansible and PowerShell. Deploy and manage Linux configurations using Ansible Playbooks. Integrate Foreman/RH Satellite for centralized Linux system management. Optimize Citrix session policies, load balancing, and performance tuning. 4. Security & Compliance: Implement Citrix security best practices, including SSL certificates, MFA, and endpoint security. Harden Windows and Linux VDI instances to comply with security and compliance standards. Ensure ITIL-based change and incident management practices are followed. 5. Troubleshooting & Support: Provide Level 2/3 support for Citrix VDI and Linux-related issues. Troubleshoot user login issues, application failures, ICA/HDX connectivity problems, and resource allocation. Work closely with network, storage, and security teams to resolve infrastructure-related issues. Engage with Citrix and Red Hat support for escalated issues. Required Skills & Experience: Technical Skills: Citrix VDI: Strong knowledge of Citrix Virtual Apps & Desktops (CVAD), StoreFront, Citrix Gateway (NetScaler), Citrix Director. Windows & Linux: Windows 10/11, Windows Server 2016/2019/2022. Linux (RHEL 7/8/9, Ubuntu 20.04/22.04). Linux Management Tools: Foreman/RH Satellite for centralized Linux patching and lifecycle management. Ansible for configuration automation and server provisioning. Hypervisor: Experience with Nutanix AHV (preferred), VMware ESXi, or Hyper-V. Networking & Security: Understanding of ICA/HDX protocols, firewall rules, SSL certificates, MFA, and Citrix security policies. Scripting & Automation: Experience in PowerShell, Ansible, and Citrix SDK for automation. Monitoring & Troubleshooting: Familiarity with Citrix Director, Citrix ADM, Splunk, or other monitoring tools. Work Model: Location: Chennai, India (Onsite/Hybrid as per project requirements). Shifts: Rotational support with on-call responsibilities for critical incidents. Show more Show less

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1 Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Citrix.

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What You Will Do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum Experience Required- 3 To 7 Years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823 Show more Show less

About the Role: Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-02 Location: Gurgaon, Haryana, India

About the Role: Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-02 Location: Gurgaon, Haryana, India

Job Title: Senior Manager – Global Hosting Services Career Level: E Introduction to role: Are you ready to disrupt an industry and change lives? As a Senior Manager in Global Hosting Services, you'll be strategically positioned within Enterprise Technology Service – GHS Operations to support centralized infrastructure services for business functions. This role is crucial in aligning with the Global IT strategy, focusing on Compute, Database, Middleware, Storage, and Backup Technologies. You'll be responsible for making reactive and proactive configuration changes to minimize operational disruptions, ensuring that identity and access control best practices are followed to prevent unintended access or production changes. Your mission is to lead a support team that swiftly resolves technical issues, minimizing service disruptions and ensuring smooth BAU Support services. Accountabilities: Collaborate with remote team members to build and maintain positive, productive team relationships. Maintain awareness of all outstanding in scope services pre- and post-delivery issues and provide status to leadership team. Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements. Focus on improving customer service experience & create action plans for engaging cross-functional teams and facilitate organic growth. Take ownership of the infrastructure services service level agreements between service provider and AZ. Review the detailed parameters of the services & enable service quality. Manage the onboarding of Technology Services & Tasks release into BAU, govern the respective product line RACI for consistent service delivery. Ensure that risks are identified, communicated, and mitigated and that services and BAU run smoothly. Collaborate with cross-functional Application teams to assist Service support in BAU. Develop use cases into high-quality solutions in your specialist area. Develop positive relationships with teams involved in the downstream technical processes. Supervise IT services team to support and maintain IT infrastructure within agreeable service level agreements. Analyze existing IT systems and provide improved solutions. Communicate, influence, and work with stakeholders including ETS operations team to align with processes and coordinate to deliver infrastructure strategy of AZ IT. Develop & maintain the infrastructure catalogue for BAU support across providers. Show consistent aspiration to challenge the status quo and improve customer satisfaction. Understand the technical challenges, incident chronology, communicate timely and consistently on incident management process. Perform root cause analysis of infrastructure problems and develop resolution plans. Produce weekly and monthly summary management reports on technical support tickets. Manage prioritization, escalation, and resolution of support incidents to the respective infrastructure support team. Ensure that risks are identified, communicated, and mitigated and that services and BAU run smoothly. Attend technical meetings and coordinate with other functions within ETS Operations regarding implementation of new programs, problem resolution, and LEAN initiatives. 24x7 Support availability for critical incidents and requests based on demand. Essential Skills/Experience: Understanding of infra architecture concepts for resources like compute, storage, database, networking, load balancing, security, Kubernetes Analytical and problem-solving skills Ability to prioritize and multi-task to achieve competing goals and target dates Able to articulate technical issues in terms of business risk and opportunity 24x7 Support for critical incidents on the service scope area and BCP readiness whenever required to support across GTC’s Bachelor/Master’s degree in computer science or IT with 12+ years of experience. In-depth or working knowledge on Technical Services Master's in business administration is advantageous Microsoft, Linux, Citrix, Database Certification is preferred Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences Ability to work independently and work collaboratively in a team environment Desirable Skills/Experience: The ability to make important decisions in a fast-paced environment Great interpersonal and communication skills Excellent time management and teamwork skills Ability to work effectively in a matrix organization is essential Experience and ability to work in shifts on rotational basis covering 24*7 support Lean & Six Sigma Skills Hybrid IT setup awareness Infrastructure Service Support Creating a great workplace environment with a culture of learning and continuous improvement through coaching, mentoring, and developing skills An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed Able to negotiate and resolve conflicting priorities and to influence leadership teams When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we leverage technology to impact patients' lives directly by developing life-changing medicines. Our global organization is purpose-led, combining cutting-edge science with leading digital technology platforms. We empower our business to perform at its peak by driving cross-company change that disrupts the entire industry. With investment behind us, there's no slowing us down as we innovate, take ownership, and run with it. Here you'll find countless opportunities to learn and grow while contributing to something far bigger. Ready to make a difference? Apply now!

At ANS we pride ourselves on the strength and depth of our partnerships with hyperscalers, predominantly Microsoft, as Azure Expert MSP and Business Apps Inner Circle partner, in addition to AWS (predominantly within our SMB customer base) and other technology vendors (Citrix/VMware, HPE, DELL, Intel). Our partners have been a critical part of our growth story and will continue to be so, this role is key to our future success. The Strategic Alliances Coordinator role is not your typical role. The success of our alliances is measured on much more than just vendor revenue goals. Working closely with the ANS sales leadership & sales teams, leveraging the already vendor aligned ANS go to market, your role will be to collaborate with Sales and Technical teams internally, to drive and support access to funding through our strategic partnerships. This role puts you very much at the heart of the sales function for ANS, not just hidden away in partner portals! What will I be doing? Support the day-to-day of the alliances operational team, specifically supporting funding incentive activities and reporting Establish /Nurture/ Manage all Co-Sell activities & plans between ANS Account Executives (New Biz) and Alliance Partner sellers specifically Microsoft & AWS (but not limited to.). Oversee the management of high-priority sales pipelines, identifying strategic opportunities for leveraging Microsoft funding and incentives to support growth. Provide support to the sales team, ensuring they are fully trained and equipped to maximise Microsoft partner benefits, including, but not limited to comarketing, co-selling, funding and incentive. Coordinate with finance, delivery team, project team, and sales leadership to ensure that all funding opportunities are utilised effectively and processed in a timely manner. Provide updates sessions on Microsoft program updates, partner centre initiatives, and upcoming funding changes, ensuring senior teams are informed. Manage the upload of won opportunities to Vendor portals Oversee and maintain partner designations, working closely with training, sales and technical teams to ensure on-going compliance What will I bring to the role? Proficient with Microsoft Office applications Understands the Microsoft ecosystem and language used, so can navigate the complexity of the organisation, and maximise impact. Understanding of Microsoft funding structures, incentive programs, and rebate mechanisms. Proven ability to build relationships, drive change in organisations and rally others (internally and externally) behind an agenda by indirectly influencing them to a common goal. Knowledge of Microsoft Partner Centre and related tools, with an emphasis on reporting and forecasting Experience in a sales support or partnership alliance role, preferably within the technology industry Proven experience in leading sales support initiatives, with a focus on Microsoft Partner Centre. Demonstrable experience in coaching and mentoring sales teams, particularly around the maximising the use of Microsoft tools, incentives, and partner resources. Demonstrable experience in providing board report information on partner program performance Success in driving long-term partnership strategies that leverage Microsoft Partner programs to drive revenue growth. Strong project/program management skills and the ability to coordinate Sales/Marketing and Technical teams to deliver against the appropriate compliances and hit agreed KPI’s. Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s and customer’s needs in mind. Ability to embrace a growth mindset and inspire others to do the same. Technically competent - demonstrates a depth of knowledge and understanding with respect to cloud and cloud related services driving credibility within our partners Show more Show less

Hungry, Humble, Honest, with Heart. The Opportunity Are you a passionate Systems Reliability Engineer with strong expertise in networking, virtualization, and cloud technologies, who thrives on collaboration and is dedicated to customer success? If so, you'll enjoy the opportunity to join our dynamic hybrid team at Nutanix, where you can work on cutting-edge projects, engage with top technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that values growth and work-life balance. About the Team The Systems Reliability Engineer II will join a dynamic and collaborative team at Nutanix, focused on delivering exceptional customer support and ensuring the reliability of our services. This team, based in Pune, thrives on innovation and problem-solving, with a strong emphasis on continuous learning, knowledge-sharing, and teamwork. The mission of the team is dedicated to improving customer satisfaction while contributing to the overall business success through cutting-edge projects that directly enhance our customers’ experiences and successes. You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style emphasizing collaboration and growth. The work setup for this position is a hybrid model, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on the other days. This role does not require any travel, enabling you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues to ensure high customer satisfaction and service reliability. Collaborate with cross-functional teams to identify product defects and recommend serviceability enhancements. Analyze customer data to mitigate risks and improve overall product reliability. Mentor and guide junior team members, fostering a culture of collaboration and continuous learning. Gather customer feedback to advocate for their needs in product enhancement discussions. Contribute to and expand internal and external knowledge bases for continuous improvement. Establish strong partnerships with technology allies to collaboratively resolve issues and implement improvements. Support coverage during weekdays and off-hours on a rotational basis as needed. What You Will Bring 4-6 years of experience in Systems Reliability Engineering or related roles. Strong proficiency in troubleshooting Virtualization (VMware ESXi), Networking (layer 2/3), and Linux Systems. Familiarity with DevOps practices and cloud technologies. Excellent written and verbal communication skills for cross-team collaboration. Degree in Engineering or Computer Science preferred. Customer-driven mindset with a passion for high-quality support experiences. Ability to mentor junior team members and contribute to knowledge base initiatives. Familiarity with technologies from partners like VMware, Citrix, and Microsoft. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Experience Required - 6 to 9 years Notice Period - 0 to 30 days Role Overview As an Engineer – Client Management , your primary responsibility is to enhance end-user productivity by efficiently diagnosing and resolving computer and system-related issues. You will play a key role in providing technical support across various platforms, with a strong focus on Microsoft Windows 10/11 , networking , cloud-based services , and Microsoft Intune . The role also demands excellent interpersonal and communication skills to build rapport with users and collaborate effectively with support teams. Key Responsibilities Incident Management : Take ownership of incidents assigned to your group. Quickly isolate and resolve issues using targeted diagnostic procedures. Request Fulfilment : Understand and fulfill user service requests promptly and accurately. Intune Management : Handle the deployment and management of applications using Microsoft Intune. Application Packaging & Software Management : Package, distribute, and manage software installations. Documentation : Maintain detailed resolution records in the IT Service Management (ITSM) system. Directory Services : Working knowledge of Active Directory , Group Policies , DNS , and DHCP . Technical Skills Required 5–8 years of experience in end-to-end Intune software deployment , including release, distribution, and installation. Expertise in Intune and Ivanti for software deployment. Experience in requirement gathering and license procurement. Ability to drive automation for service efficiency. Ensure compliance with organizational policies and procedures . Generate management reports on release progress. Responsible for release package design , build, testing, and deployment planning. Coordinate with build/test and release teams. Oversee communication, training, and service rollout strategies. Develop and implement strategies for patch management and software updates . Experience Requirements 5–8 years of experience supporting enterprise environments, specifically in: Deployment, maintenance, and troubleshooting of Windows 10/11 devices. Providing Citrix support. Proficiency in SCCM or Ivanti for system management. Collaboration with stakeholders and infrastructure teams for updates, licensing, and upgrades. Experience with reporting and technical documentation . Working in a multinational environment . Show more Show less