1374 Citrix Jobs - Page 12

If digital transformation , next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary and contribute to the largest digital transformations around the world. What’s in it for you? At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time and parental leave. What skills and experience will you need for this role? Experience At least 6 to 10 years of IT network related experience. Education & Certification : Bachelor's degree CCNP holder or equivalent level of knowledge CCIE holder desired Required : Strong working knowledge in Firewall, Routing & Switching domains. Proficiency in network features and protocols including: TCP/IP, ARP, OSPF, BGP , LACP, VPC, HSRP, IPSEC, VTI, HTTP, TLS. Experience with Cisco firewalls ( ASA/FTD preferable). Experience with Fortinet product (FortiGate). Experience with Load Balancers (Citrix, F5, KEMP). Experience with Cisco Nexus (3K, 9K) line and Cisco Catalyst line. Strong troubleshooting & documentation skills. Responsible and Self-motivating attitude. High educability and systems thinking. Some travel is required (domestic & international). What’s the scope of this role? You will provide Network support to the business by identifying root cause of issues and implement fixes as required for it. You will be required to continuously improve the environment by identifying issues and work with your team or others as needed to implement long-term fixes to permanently address them. Responsibilities: Troubleshooting networking issues, analysis of the root causes. Installation, configuration, and support Routers, Switches, Security devices, Application Delivery Controllers of Cisco\Juniper\HPE\Dlink and other vendors. Supporting Audit related requirements. Taking part in customer faced\external projects. Support and development of the network environments for our internal and customer solutions. Create internal and customer facing documentation, including network topology, procedures, instructions, solution diagrams, etc. Work Location Bangalore / Pune / Hyderabad Shifts Rotational Shifts (Morning Shift / Afternoon Shift). 5 Night Shifts/Month. Who is Netcracker Technology? We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. Connect with us on LinkedIn and stay up to date on our company news.

Job Description The Group: The Technical Support team is the second line support in Client Support Services. The individuals in this group work towards enabling our clients to efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring best-in-class experience using our products to achieve their goals. The Role: Morningstar seeks an outstanding individual to join our global team of Technical Support Representatives. The role will support the Morningstar Direct and Office/Workstation software for both external and internal users. Direct is our premier Institutional Research tool, and Office provides a comprehensive solution to our Investment Advisor clients. You will work as part of our Client Support Services to help quickly resolve issues, manage changes and provide insight at every step of the user experience. Responsibilities: Take ownership of cases which have been escalated by the Customer Support team and internal customers. Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. Apply a professional, timely, and proactive approach to escalated client issues and calls. Work with other teams to provide dedicated and specialist support to key clients. Regularly follow-up internally and externally for all outstanding client queries, ensuring all issues are kept up to date. Work with development, Data, Application Services and Corporate IT teams to solve complex issues and communicate product technical enhancements and updates. Investigate thoroughly all incoming queries and escalate to the relevant team leader where necessary. Document all actions in Salesforce and where appropriate create escalations for other teams in Jira. Maintain a working knowledge of the features, benefits and functionality of Morningstar products, and serve as a resource to clients, team members and support services Assist with the creation of documentation, knowledge sharing and process improvements. Requirements Bachelor’s degree/similar qualification in computing science or information systems or equivalent work experience Understanding of networking, internet and security concepts Understanding of windows operating system administration, Understanding of Citrix and other Virtual environments Understanding of client-server architecture. Working knowledge of .net framework and java. An ability to learn Morningstar’s bespoke software Excellent written, oral communication and interpersonal skills. A proactive approach to customer service taking ownership of issues as they arise. Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills. Strong problem solving and analytical skills with high attention to detail, and excellent time management. 3+ years proven experience in client-facing technical support Morningstar is an equal opportunity employer. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

INTERNATIONAL VOICE / NON VOICE is must Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

About us: SilverLine Prestige school is synonym for holistic development and quality education. Since 1987, SLPS has been led by renowned educationists to create a strong lineage of 35 years. This deep rooted experience, focused on progressive and experiential learning has helped our students outperform in changing world. We aim at producing future leaders and trailblazers rather than just toppers. Job Overview: We are seeking a skilled and reliable VDI Support Engineer to manage and support our Virtual Desktop Infrastructure (VDI) environment. This role will involve software deployment, user account management, and handling technical queries. Key Responsibilities: Maintain and Support our VDI platform. Deploy and manage software applications within the VDI environment. Provision/de-provision users, manage access, and ensure secure configurations. Respond to user support queries and resolve technical issues efficiently. Document processes, issues, and solutions to build internal knowledge bases. Requirements: 2+ years of hands-on experience with VDI platforms (Citrix, VMware Horizon, or AVD). Experience with software packaging and deployment tools. Working knowledge of SAML authentication . Familiarity with Active Directory , group policy, and Windows OS configuration. Strong troubleshooting and communication skills. Preferred: Scripting experience (PowerShell, etc.) Relevant certifications Experience in a support/helpdesk in Virtual environment

Proficient in Admin Studio/Install shield Rich Experience in VB/WMI scripting, Batch Scripting, PowerShell scripting & PowerShell App Deployment Toolkit Well versed in application testing and remediation techniques for producing Windows 7/8/10 compatible applications. Tools like ACT should be known. Expertise with VMware Workstation/ Oracle Virtual Box to work on the Virtual Builds. Knowledge of Creating /Repackaging applications using various Packaging Tools like Wise or Admin Studio. Sound Knowledge on Windows Installer Technologies - MSI Packaging, Tables, Custom Actions, Standard Actions. Expertise in Application Virtualization Technologies, App-V 4.6, 5.0,5.1 Basic knowledge of MSIX packaging Troubleshooting using various tools like FileMon/RegMon, PictureTaker etc. Knowledge on creation of Merge modules, Packaging Customization. Knowledge of IT Infrastructure and client server applications. Good Understanding of Windows operating systems (Windows Servers, Windows 7/8/10), Registry, File systems, Services packs, Patches, installation and uninstall mechanisms. Knowledge on packaging for Terminal Server applications. Customer Coordination and proactively resolving issues in UAT environment. [Break/fix Scenarios] Expertise in Application Compatibility Testing and Remediation. Working Knowledge of Citrix AppDNA tool and understanding of issues and reports Should be able to track all the applications, sending weekly reports and participate in management calls.

IT Support & Infrastructure Engineer Company: Agam Capital Location: Vikhroli, Mumbai Full Time (No Remote) Key Responsibilities: User Support & IT Operations Provide day-to-day IT support to employees (Windows laptops, software, network connectivity, printers, etc.). Manage onboarding and offboarding IT setup for employees, including provisioning of laptops, access, and user accounts. Troubleshoot hardware/software/network issues and coordinate warranty or vendor support when needed. Maintain asset inventory and software license compliance. Remote Desktop & Infrastructure Support Collaborate with the global IT team to implement and maintain a mirrored Remote Desktop Services (RDS) setup in India. Monitor performance, uptime, and reliability of the remote desktop infrastructure in collaboration with the NY-based team. Manage access controls, user profiles, and security settings within the RDS environment. Support setup of VPNs, secure connectivity, and endpoint protection across all user devices. Manage the leased line connectivity. IT Process & Security Enforce company IT policies, data security standards, and backup protocols. Provide support for periodic IT audits or compliance checks. Keep documentation updated for all procedures, configurations, and support issues. Qualifications & Skills: Bachelor’s degree in Computer Science, IT, or related field. 3+ years of experience in IT support and infrastructure roles. Strong working knowledge of: Windows OS (client and server), Active Directory Remote Desktop Services / Citrix / VDI platforms Networking fundamentals – LAN/WAN, firewalls, VPNs Endpoint management tools (e.g., Intune, JAMF, etc.) Experience supporting cloud-based productivity tools (Microsoft 365, Google Workspace). Excellent troubleshooting and interpersonal skills. Ability to work independently and manage multiple priorities across two locations. Preferred Qualifications: Experience in a global IT environment or working with distributed teams. Basic scripting or automation skills (PowerShell, Bash). Familiarity with ITIL framework or ITSM platforms (e.g., Jira, ServiceNow).

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with team members to ensure seamless service delivery. You will engage in proactive maintenance and contribute to the continuous improvement of operational processes, ensuring that all systems function optimally and meet the needs of users and stakeholders alike. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Experience with virtualization technologies and cloud services. - Strong understanding of system monitoring and performance tuning. - Familiarity with troubleshooting techniques for desktop and application delivery. - Experience in scripting and automation to streamline operational tasks. Additional Information: - The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Noida office. - A 15 years full time education is required.

Responsibilities Experience working on enterprise level applications RPA automation using popular tools Experience working on analysing business requirements, defining technical roadmap, process roadmap and presenting to the clients Experience in pre-sales delivery and help converting prospects to projects Strong Automation experience on complex multi-platform (Web-based, Windows-based, Citrix hosted and Legacy/mainframe applications, demonstrated through hands-on projects. Minimum of 3-5 Years of hands-on RPA experience in UIPATH must have developer certification on UiPath. Should have implemented RPA automation designs and built hands-on BOTs Co-ordinate & Lead team (Onshore/Offshore) and manage timely project delivery Desirable experience in any one of these tools/technologies - DevOps, Python Scripts Expert level knowledge of one or more scripting languages like PowerShell, VBScript, JavaScript, Excel Macros and any database knowledge is desirable. Knowledge in Enterprise scale design standards and implement change control procedures and disciplines Experience in robust Automation design best-practices, building Solution Design Document (SDD) and PDD Excellent verbal and written communication skills (ref:hirist.tech)

Key Accountabilities To provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user Incidents and be proactive when dealing with user issues To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management) Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex calls having captured all relevant information in the ticket To work with 3rd party technical support where incidents or requests require To highlight trends and major incidents to 1st line team leader immediately Measures Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis Maintain an acceptable level of service to the customers and business Meeting SLA’s as agreed within yearly objectives (calls logged/resolved, Answer rate/Abandon etc) Consistent and reliable service delivered against all types of incidents & service requests To correctly categorise incidents and set applicable priorities by impact vs severity Consistent approach to all service desk calls Ability to escalate complex service issues To maintain and deliver IT knowledge and process documentation where required Personal specification Skills Excellent telephone & customer service manner Good understanding of IT hardware set-up and configuration Focused on quality Good customer service skills Self-motivated Excellent interpersonal skills Good organisational skills to ensure that company processes and procedures are put in place Education Advantageous ITIL Foundation (v3) or similar Industry IT standard certification (MCP or similar) Desirable Minimum 1 year previous support experience within an IT support environment or similar role supporting customers Experience with using and troubleshooting Microsoft Office 2010 (2013) with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint Experience with using and troubleshooting Windows 10/x & MacOS X An understanding of ITIL, ITIL’s framework and how this applies to the IT Function Experience in supporting Users in a Citrix Environment or remote desktop tools

Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Desk Tech L1 Position: Systems Engineer Experience: 6 months to 2 years Category: Software Development/ Engineering Shift: Night shift (USA Shift) Main location: Pune Position ID: J0725-0021 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Service Desk Analyst – Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shift (24x7 Operations) | 5 Days Working | 2 Days Weekly Off | WFOEmployment Type: Full-Time Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Windows OS and network connectivity troubleshooting Update and maintain Knowledge Base (KB) articles Ensure shift adherence and active participation in shift handovers and team huddles Collaborate with cross-functional teams for issue resolution Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces Maintain high levels of customer satisfaction through professional communication and timely resolution Must have skills : Proven experience in a service desk/call center role handling US customers Hands-on experience with ITSM tools like ServiceNow, BMC Remedy Familiarity with Citrix, AVDI, and Windows troubleshooting Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues) Excellent verbal and written communication skills Ability to work in a night shift and rotational 24x7 schedule Strong team collaboration and time management skills CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Location: Pune, India Model of Work: Hybrid/Remote Hours of Operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Job Purpose: We are looking for a systems administrator with a background in the implementation and operational support of an Application Service Provider style environment. Our team's mission statement is to provide our customers with exceptional and reliable access to our products and services, acting as the conduit between the outside world (the Internet) and our data center infrastructure. As part of the team, you’ll be working with a variety of products from the likes of VMware, Windows, Pure Storage, plus a mix of technologies to help deliver our mission statement. What You Will Do: Infrastructure Monitoring: to monitor core infrastructure and systems, proactively addressing alerts, optimizing performance, and preventing outages. High Availability: Ensure a secure and highly available environment (99.9% uptime) for our customers using, monitoring, and optimization. 24x7 On-Call Rotation: Participate in a 24x7 on-call rotation and streamline incident response. Issue Resolution: Exercise independent judgment to analyze, troubleshoot, and resolve system issues, particularly within VMware environments and the underlying hardware infrastructure. Escalated Support: Assist with escalated system issues related to virtualized system infrastructure. System Documentation: Maintain, review, and continuously improve system documentation. IT Systems Point of Contact: Act as the primary point of contact for queries related to our IT systems, including VMware, SAN and Cisco UCS hardware And other duties as assigned What To Bring: Certifications: Preferred: VMware VCAP or Nice to Have: Cisco Data Center Certificates. VMware Expertise: Proven experience managing large VMware environments with 5000+ VMs, 250+ Hosts. Proficient in patching, deploying, and maintaining VMware environments, ensuring peak performance. Technical Skills: Experience with Cisco UCS Tech Stack and Dell Servers. Understanding of Storage Providers (HPE Nimble, Netapp, PURE), Storage Networking, including iSCSI and Fibre Channel. Hands-on experience with ticket management and troubleshooting. Proficiency with VMware ESX 8.0+ and the Microsoft Server ecosystem (2016-2019), including AD, DNS, DHCP, GPO, CA, DFSR, and other services. Experience in managing and responding to alerts using tools like SolarWinds, vSphere, PRTG or vRealize Operations. Nice To Have: Linux Experience Citrix Experience VMware vRealize / Aria Additional Details Hours of operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) Remote Work: Position is open for remote work if candidate has the resources available to be productive at home. Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement :At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and other countries, open Incident or Request tickets Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests Triage customer calls per specified severity levels Execute first attempt to resolve the customer call Troubleshoot end user hardware, operating system and remote access Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies Perform User Account management including creation/deletion of user accounts, resetting passwords and group membership Use existing best practice guides, Standard Operating Procedures, and work instructions to guide your work Detailed notetaking of troubleshooting steps performed Fulfill administrative duties to support Service Desk operations, including proper ticket handling, maintaining documentation and adhering to communication standards Skill & Experience Minimum 2 years (3+ preferred) Help Desk/Service Desk experience, preferably at the enterprise level, supporting internal and external users. Windows 10/11, Windows Server OS Must possess a basic understanding of identity and access management services such as Active Directory or Entra ID. Microsoft Azure / 365 applications and services OR Google Workspace/G-Suite Familiar with and experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD) Working knowledge of troubleshooting network and remote access issues Troubleshooting end user hardware including laptop/desktop, Printers, docking station and remote access Core troubleshooting - the ability to Independently figure out the root of a problem through logical methodology and process of elimination. Additional Requirements Must be proficient at English, both written and verbal Must be able to read and understand technical documentation such as Knowledgebase Articles (KBAs), Standard Operation Procedures (SOPs) and "How To" guides Experience with ServiceNow or similar ITSM/Ticketing platform Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits Include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

New Delhi IDT Corporation – Technology DW / Ops Mgmt / Remote This is an excellent work from home opportunity for self driven, motivated Systems Engineers to be part of the Systems Engineering Team at IDT in an extended staffing model and provide 24/7/365 support for mission critical services. If you are highly motivated, ambitious, ready to learn and make a direct impact, this is your chance! Our employees are considered critical and vital to our continued growth and success. The individual in this role will design, deploy, troubleshoot and perform core system administration functions to manage critical infrastructure across the organization! Join us! Required Skills: 5 to 12 years of real hands-on experience in Linux system/Windows/ VMWare administration, G-Suite administration and storage administration tasks and troubleshooting. Candidates should not be limited to only one of the following but should have a combination of the following skills. Experience with Linux server builds, administration and troubleshooting. Experience with Microsoft server OS and Active Directory administrationVMWare infrastructure administration and configuration. Experience with AWS cloud will be highly desirable. Experience with RAS tools such as Citrix and Parallels RAS servers administrationExperience with G-Suite administration and setting up SSO with G-Suite and Active Directory. Experience with building and managing high throughput database servers on Linux. Familiarity with open source tools (Chef / puppet / ansible / kickstart) for automation, installation, monitoring and configuration management Configuration and management of DNS, Mail (SMTP, IMAP, POP), and SFTP services. Good scripting skills with Shell, Perl, Python, etc. Server backups and data recovery tools and technologies (NetBackup) Experience with installation / patching of operating systems, application software Deep knowledge of underlying hardware subsystems / technologies and troubleshooting experience. Deep knowledge of storage subsystems and technologies. NAS & SAN storage management with a focus on NetApp, EMC and Pure storage. Good verbal and written communication skills, must be able to interact within the team and other technical groupsF5 (DNS/Load Balancer) knowledge a plus. Responsibilities include but are not limited to: Installation, configuration, maintenance, and trouble-shooting Linux / Windows based systems, VMWare, Citrix and NAS/SAN infrastructure. Working in US time zones. Individuals are expected to be part of on-call rotation for 24/7/365 support. About us: IDT is a multinational provider of cloud communications, PoS systems, unified communications, and financial services for businesses and consumers, headquartered in New Jersey. We are listed on the NYSE, employ 1600 people across 20+ countries, and have revenues over $1.5 billion. At IDT, we understand the challenge of being apart from those who matter most, so we create products that enable people to keep in touch and share resources worldwide. We are not ”another big IT corporation” – we encourage and support any in-house entrepreneurs to develop their ideas into business action. It seems like you are interested if you are here, so let’s chat!

We are looking for a candidate who can join immediately. Position: IT Infrastructure Engineer Experience Level: 7 + years Type: Full-time We are looking candidate who can join immediately Key Responsibilities:  Infrastructure Operations: Manage core IT infrastructure, including servers, storage, virtualization, and telephony systems.  Monitoring & Maintenance: Perform continuous monitoring and proactive/preventive maintenance.  Troubleshooting & Resolution: Quickly identify and resolve hardware/software issues and performance bottlenecks.  Project Deployment: Implement infrastructure projects, upgrades, and new tool rollouts.  Compliance: Conduct regular system reviews (GMP/GxP systems), contributing to audit readiness and regulatory alignment.  Documentation: Maintain technical documentation, SOPs, and project records.  Support Services: Provide technical assistance to internal teams and end-users.  High availability (HA) configurations for critical infrastructure to ensure minimal downtime and fault tolerance.  Configure and manage load balancing solutions (hardware or software-based) to distribute network/application traffic efficiently across multiple server  Configure network interface card (NIC) teaming/bonding to increase network throughput and provide redundancy  Design, implement, and manage enterprise-grade backup and recovery solutions using tools like Veeam, Cohesity, ensuring data integrity and quick recover Required Skills & Qualifications:  Strong experience in managing virtualization platforms (VMware, Hyper-V)  Hands-on with Windows/Linux (Wintel/Unix) environments  Knowledge of Active Directory, user/access management  Familiarity with Citrix environments, monitoring tools (Nagios, Zabbix)  Experience with data protection/backup solutions (e.g., Veeam, Cohesity)  Basic knowledge of database administration (DBA concepts)  Good understanding of GxP/GMP environments and IT compliance Preferred Soft Skills:  Strong analytical and troubleshooting skills  Ability to work collaboratively in cross-functional teams  Time management and prioritization skills  Good communication skills – both written and verbal  Passion for continuous learning and automation  Knowledge of cloud infrastructure (AWS, Azure) CERTIFICATION: N+, CCNA,CCNP,MCP,MCITP,RHCE, AWS, AZURE Job Type: Full-time Pay: ₹500,000.00 - ₹1,300,000.00 per year Shift: Day shift UK shift Work Days: Monday to Friday Work Location: In person

Join our Team About the Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 4 to 7 years

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to troubleshoot and resolve system issues. - Document troubleshooting steps and solutions for future reference. - Provide training and guidance to junior team members. - Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in troubleshooting server and network issues. - Knowledge of ITIL framework and best practices. - Familiarity with cloud computing concepts. Additional Information: - The candidate should have a minimum of 2 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Noida office. - A 15 years full-time education is required. 15 years full time education

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Description We are looking for an expert in iOS application development with solid foundation in enterprise and commercial applications, interested in building highly performant mobile apps with Swift. Your primary focus will be on leading a leading a team, propose reference architectures, create estimates and give inputs to client proposals. Also, you will have to participate in Design Thinking workshops and provide your inputs from mobile application perspective. Also lead the development of user interface and reusable components. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated expandable design, and quality product is important. Responsibilities Developing new user interface for iOS through Storyboarding, Swift UI or coding Networking Libraries and integration with third-party frameworks Building reusable components and libraries for future use Translating designs and wireframes into high quality code Ability to optimise the code through the use of instruments, or various techniques of memory profiling Guide the team to follow best industry practices to deliver clean code keeping performance in check Foster teamwork and lead by example Participating in the organization-wide people initiatives Mentoring junior team members and campus freshers People and Stakeholder management by close interaction with client and internal stakeholders Experience 4+ years’ experience in iOS native application development with SwiftUI, Swift and Objective-C Excellent UI/UX and architecture skills Experience in unit testing and ensuring the developed code passes the quality gate from Sonar Experience in identifying code quality issues during code reviews JSON, REST and Web Services, low energy peripheral devices integration Experience in setting up continuous integration processes and automated unit/UI testing Jira, git or other tools Must Have Skills In depth knowledge in latest stable Swift (5+) and Objective C Expertise in iPhone SDK, Cocoa touch frameworks UIKit, foundation, core data, push notification, AVFoundation, Core location, ARKit, Health App integration and APIs Ability to develop a code that meets Americans with Disabilities Act regulatory requirements. Ability to Perform concurrency and performance testing Ability to organize large-scale front-end mobile application codebases using common mobile design patterns such as MVVM, Clean Swift, MVC or Viper Must have developed apps using Swift and Objective C interoperability In-depth understanding of Adaptive layouts - iOS storyboards, auto layout, Size classes Understanding of interactive application development paradigms, GUI, memory management, file I/O, network & socket programming, concurrency and multi- threading Develop cutting edge functional modules that will be integrated across our iOS Application Experience in code versioning tools such as Git or SVN Understanding and Implementation of SOLID principles in an IOS Application Stay abreast of latest iOS platform features and propose evolution of application to take advantage of the same Experience in Swift UI, Apple iOS class libraries Experience with two-way data synchronisation between client and server database for applications which supports offline capability Unit-test code for robustness, including edge cases, usability, and general reliability Continuously discover, evaluate, and implement new technologies to maximize development efficiency Experience in implementing security policies Experience in automation, CI/CD and Unit testing frameworks Ability to analyse crash log and provide fix Ability to write the code which passes multiple quality gates from Fortify, MobSF, Sonar etc., Good knowledge on fixing the quality issues from Fortify and fixing the issues from Penetration Testing Nice To Have Skills AWS/Azure or any cloud exposure SSO, LDAP, OAuth, SSL integration, Alamofire and StoreKit framework exposure Experience in emerging technologies such as IoT, AI/ML etc. Awareness of enterprise Mobile Application Management (MAM)/Mobile Device Management (MDM) frameworks such as Microsoft Intune, Citrix Endpoint Management will be a plus More advanced data handlers such as WebSocket’s and Offline mobile applications Awareness of Enterprise mobile applications and data protection policies and methods would be a plus EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Brief: The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Required: The ideal candidate will be an experienced Microsoft Dynamics CRM Developer/Lead with a masterful expertise in .Net, SQL, and the entire Dynamics CRM 2013 onwards technology stack. CRM 2013 & onwards Experience Experience/Willingness to learn Power Apps Platform Knowledge of MCS Dynamics Sure Step Evolved methodology preferred. Good understanding of CRM entity & Object model Integration experience of Dynamics with other applications Object Oriented Programming and Design experience SQL Programming knowledge Team Foundation Server or equivalent source control system Development of Report using SSRS Data Migration using SSIS Tool. Optional Skills (Preferred): SharePoint BizTalk or other Middleware technologies used for integrations Azure or other cloud solutions SSIS, SSAS and BI Educational Qualification: BE/BTECH/MCA/BSC or equivalent

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Networking DevOps engineering team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Responsibilities Includes: Requirement Gathering and Analysis: Collaborate with stakeholders to gather automation requirements, understanding business objectives, and network infrastructure needs. Analyse existing network configurations and processes to identify areas for automation and optimization. Analyse existing automation, opportunities to reuse/redeploy them with required modifications. End-to-End Automation Development: Design, develop and implement automation solutions for network provisioning, configuration management, monitoring and troubleshooting. Utilize programming languages such as Ansible, Terraform, Python, PHP to automate network tasks and workflows. Ensure scalability, reliability, and security of automation solutions across diverse network environments. Testing and Bug Fixing: Develop comprehensive test plans and procedures to validate the functionality and performance of automation scripts and frameworks. Identify and troubleshoot issues, conduct root cause analysis and implement corrective actions to resolve bugs and enhance automation stability. Collaborative Development: Work closely with cross-functional teams, including network engineers, software developers, and DevOps teams, to collaborate on automation projects and share best practices. Reverse Engineering and Framework Design: Reverse engineer existing Ansible playbooks, Python scripts and automation frameworks to understand functionality and optimize performance. Design and redesign automation frameworks, ensuring modularity, scalability, and maintainability for future enhancements and updates. Network Design and Lab Deployment: Provide expertise in network design, architecting interconnected network topologies, and optimizing network performance. Setup and maintain network labs for testing and development purposes, deploying lab environments on demand and ensuring their proper maintenance and functionality. Documentation and Knowledge Sharing: Create comprehensive documentation, including design documents, technical specifications, and user guides, to facilitate knowledge sharing and ensure continuity of operations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Minimum 5+ years of relevant experience as a Network DevOps SME / Automation Engineer Hands on Experience in below technologies: Data Network: Strong experience in configuring, managing, and troubleshooting Cisco, Juniper, HP, and Nokia routers and switches. Hands-on experience with SDWAN & SDN technologies (e.g., Cisco Viptela, Versa, VMWare NSX, Cisco ACI, DNAC, etc.) Network Security: Experience in configuring, managing, and troubleshooting firewalls and load balancers, including Firewalls: Palo Alto, Checkpoint, Cisco ASA/FTD, Juniper SRX Load Balancers: F5 LTM/GTM, Citrix NetScaler, A10. Deep understanding of network security principles, firewall policies, NAT, VPN (IPsec/SSL), IDS/IPS. Programming & Automation: Proficiency in Ansible development and testing for network automation. Strong Python or Shell scripting skills for automation. Experience with REST APIs, JSON, YAML, Jinja2 templates and GitHub for version control. Cloud & Linux Skills: Hands-on experience with Linux server administration (RHEL, CentOS, Ubuntu). Experience working with cloud platforms such as Azure, AWS, or GCP. DevOps: Basic understanding of CI/CD pipelines, GitOps, and automation tools. Familiarity with Docker, Kubernetes, Jenkins, and Terraform in a DevOps environment. Experience working with Infrastructure as Code (IaC) and configuration management tools Ansible Architecture & Design: Ability to design, deploy, and recommend network setups or labs independently. Strong problem-solving skills in troubleshooting complex network and security issues. Certifications Required: CCNP Security / CCNP Enterprise (Routing & Switching) Preferred Technical And Professional Experience Bachelor’s degree and above. Experience in Terraform experience is a plus (for infrastructure as code). Experience in Zabbix template development is a plus. Certifications Preferred: CCIE-level working experience (Enterprise, Security, or Data Center) – PCNSE (Palo Alto), CCSA (Checkpoint), Automation & Cloud, Python, Ansible, Terraform. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Company profile Established in 1993, Koenig is a veteran in the IT industry. Koenig is one of the #1 IT Training companies in India and is fast spreading internationally with major centres in India, USA, Middle East, Africa & Australia. Koenig is partner with all leading vendors including Microsoft, VMware, AWS, Cisco, Oracle, CompTIA, ISACA, Citrix. Koenig specializes in providing technical training on all popular IT certifications. We serve customers from over 50 countries worldwide. Why KOENIG Join a remote-friendly team that values results over office hours, ensuring a great ‘Return on Time’ for Work, Life, and Family. Enjoy the flexibility of a permanent work-from-home setup, allowing you to balance Work, Life, and Family effectively. Best remuneration in the industry. Candidates from non metro cities are preferred. Job Overview: We are seeking an experienced SAP BASIS professional to join our training team. The selected candidate will be responsible for delivering expert-led training sessions on SAP BASIS modules, specifically covering S/4HANA. You will train corporate clients and professionals in real-time scenarios, tools, and techniques aligned with current industry practices. Key Responsibilities: Deliver comprehensive SAP BASIS training sessions (virtual or onsite) to corporate clients. Cover key areas including system installation, configuration, transport management, user and authorization management, and SAP HANA administration. Customize training content as per client requirements and learning goals. Assess learner performance and provide detailed feedback and support. Stay updated with the latest SAP developments, especially in the S/4HANA environment. Collaborate with the content and delivery teams to enhance training effectiveness. Minimum Qualifications: Proven hands-on experience in SAP BASIS. Strong knowledge of S/4HANA system landscape and administration. Experience in SAP system installation, configuration, transport management, and security (user/auth roles). Good communication and presentation skills. Preferred Qualities: Open to learning and upgrading skills continuously. Willingness to travel as required by clients. Comfortable working in rotational shifts across global time zones.

Category: Service Desk / End User Services Main location: India, Maharashtra, Pune Position ID: J0725-0021 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Desk Tech L1 Position: Systems Engineer Experience: 6 months to 2 years Category: Software Development/ Engineering Shift: Night shift (USA Shift) Main location: Pune Position ID: J0725-0021 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage. Service Desk Analyst – Night Shift (US Support) - ASE/SE (1to 2 years of international service desk experience)Location: Pune, IndiaShift: Night Shift (24x7 Operations) | 5 Days Working | 2 Days Weekly Off | WFOEmployment Type: Full-Time Key Responsibilities: Handle inbound calls and manage IT service requests and incidents efficiently Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. Provide support for client environments including AVDI, Citrix, and Windows-based systems Perform basic Windows OS and network connectivity troubleshooting Update and maintain Knowledge Base (KB) articles Ensure shift adherence and active participation in shift handovers and team huddles Collaborate with cross-functional teams for issue resolution Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces Maintain high levels of customer satisfaction through professional communication and timely resolution Must have skills : Proven experience in a service desk/call center role handling US customers Hands-on experience with ITSM tools like ServiceNow, BMC Remedy Familiarity with Citrix, AVDI, and Windows troubleshooting Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues) Excellent verbal and written communication skills Ability to work in a night shift and rotational 24x7 schedule Strong team collaboration and time management skills CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Incident Management Network Windows What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,

Company Overview: Google is the first name that comes to mind when you think of making your online life easier. Shivaami has quickly established itself as a Google Cloud Solutions company. At Shivaami, we help our clients understand the potential of the cloud to help their businesses grow. Shivaami is an authorized partner for Google Cloud and has a team of experts directly trained by Google. Punit Thakkar founded Shivaami in 2004 with a vision to allow companies to drive the growth of their business and optimize their requirements with flexibility. Today, cloud computing is drastically changing the online business environment and helping businesses run faster at reduced costs. Shivaami combines its commitment to the latest technology with our passion to fulfill customer needs and help businesses grow faster and more efficiently. Job Description Title: Team Leader - Inside Sales Department: Sales Type: Full-Time Location: Mumbai Responsibilities: Upper intermediate written and oral communication skills along with excellent technical support documentation skills. Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to customers The person should be aware of windows management policies. Understanding on IT infra basic functionalities will be an added advantage Flexibility to work on weekends and in different time zones, when required to meet bid deliverables and timelines. Ability to effectively prioritize and execute tasks in a high-pressure environment Should be willing to travel extensively to perform the required functions Administer and execute client visits including agenda planning, collateral presentations, and anchor meetings Prepare questionnaires/templates to ensure information is gathered seamlessly and shared/articulated among the internal stakeholders Basic Network troubleshooting skills Understanding MDM solutions for Android and IOS devices. Hands-on will be an added advantage Timely arrange a sync-up call with Sales to get updates about Handled cases Timely arrange sync up a call with the Deployment/Delivery team to streamline the project execution and eliminate existing challenges Support sales teams with Google business and develop opportunities Participation in presentations/webinars, and marketing events should Work with the team to understand the complete requirements & objections of the Customers. Document the strategy and figure out the solution, ultimately leading to sales closures. Should be able to Collaborate with different technologies (eg. Azure AD SSO, RSA, Citrix Xenapp, Vmware, Workspace, Microsoft Intune, etc.) to help the Chrome Enterprise pitch. Owning the Proof of Concepts held at customer sites and co‑ordinate with the internal Technical Members and the Customer CxO to resolve the blockers. Chrome Enterprise Technical Walk‑through, Product Demonstration & Presentations to the Customers. Using various tools and integrating multiple technologies with Chrome Enterprise depending on the requirements. Working closely with the Enterprise sales team to scale up the technology acceptance in the market and grow sales. Solving technical queries of the partners and customers attached to them. Helping customers with large-scale deployments and roadmaps Use different collaboration tools for Bulk implementations Should have knowledge about VC kit and should be able to deploy and handle Google meet kit.

35187BR Bangalore - Campus Job Description Help Desk Support - Night shiftJob Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills & Experience:Level 2 Requirements:✅ 3-5 years of experience in IT support, helpdesk, or service desk roles.✅ Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools.✅ Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.).✅ Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.).✅ Experience with Citrix, VPN, and cloud-based healthcare solutions.✅ Strong troubleshooting skills and ability to handle escalations. Qualifications B.E/B Tech Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

Position Overview: ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise. ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation. Job Responsibilities: Manage Citrix environments, PVS and MCS, and DaaS Proactively working on solutions and optimization Identifying inefficiencies, gaps, and issues and working towards resolution Support the VDI environment end-to-end Help manage business applications Working on incidents and requests from service desk tickets Support off-hour upgrades and installations Build and maintain detailed system documentation and KB articles to the solution center support Able to work on On-Call & shift rotations wrt responding to the alerts AVD is value added Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues Update management, Profiling solutions, and handling workloads Basic Qualifications: 5+ years overall IT experience 4+ years managing a Citrix virtual desktop environment, VDI solutions Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops Experience with Citrix ADC/NetScaler Experience with Citrix Workspace and Storefront Experience with Citrix MCS and PVS Experience with virtual machine management and UPM, and FSLogix Knowledge of Windows 2016/2019/2022 server Enterprise-level Active Directory and Group Policy design and implementations Extensive knowledge of network technologies at each layer of the OSI Model, and related tools Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar Excellent analytical and problem-solving skills are essential Experience with Jira, Confluence, Service Now, and strict Change Management processes We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.