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0 years

0 Lacs

Gurugram, Haryana, India

Remote

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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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0 years

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Gurugram, Haryana, India

Remote

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Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description As a Global IT expert, you will be responsible for providing exceptional technical support to our internal users across various locations worldwide in 24x7 environment. Your primary focus will be on managing the team sitting in different countries and troubleshooting, resolving issues related to O365, Citrix, and WLAN technologies. This role requires a proactive and customer-focused individual with excellent communication and problem-solving skills. O365 Support: Provide support for Microsoft Office 365 applications and services. Troubleshoot and resolve issues related to Outlook, SharePoint, Teams, and other O365 components. Assist users with account management, permissions, and access-related queries. Citrix Support: Administer and support Citrix environments to ensure seamless access to applications. Troubleshoot and resolve Citrix-related issues, including connectivity and performance problems. Collaborate with the infrastructure team to optimize Citrix environments for enhanced user experience. WLAN Support: Manage and support the organization's Wireless Local Area Network (WLAN). Troubleshoot WLAN connectivity issues and implement solutions to ensure reliable wireless access. Collaborate with network engineers to optimize WLAN performance and security. Global Support: Provide remote assistance to users across different time zones and locations. Escalate complex issues to the appropriate teams and follow up on problem resolution. Ensure timely communication and updates to end-users regarding the status of their support requests. Documentation and Training: Maintain up-to-date documentation for O365, Citrix, and WLAN procedures. Develop and deliver training materials (Knowledge Base) for end-users to enhance their understanding and effective use of IT resources. Qualifications Proven experience as an IT Service Desk team with a focus on O365, Citrix, and WLAN. Knowledge of ITIL practices. Working knowledge of IT incident call management system (Service Now/Matrix42) Strong knowledge of Microsoft Office 365 applications and services. Experience with Citrix XenApp/Xen Desktop and familiarity with virtualization technologies. Proficiency in troubleshooting WLAN connectivity issues and optimizing WLAN performance. Excellent communication skills and ability to interact with users at all levels. IT certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization, or equivalent, are a plus. Additional Information We Offer : We offer a wide range of attractive and exciting assignments, plus the chance to continue one’s professional and personal development. Interesting, challenging projects with Global MNCs, working on innovative technologies Exposure to niche skills and learning opportunities Talented, passionate, and collaborative team - the best experts within the industry Flexibility and autonomy If you truly believe you're a fit for the above - we're happy to hear from you. Show more Show less

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0 years

0 Lacs

Kochi, Kerala, India

Remote

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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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0 years

0 Lacs

Trivandrum, Kerala, India

Remote

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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 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1.0 years

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Pune, Maharashtra, India

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Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and issues Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Diagnose and troubleshoot technical issues, providing timely and effective resolutions Recognize and respond accordingly to systemic customer-impacting problems Collaborate with internal teams to escalate and resolve complex incidents Monitor incident resolution progress and keep clients informed of status updates Ensure all incidents are resolved within agreed service level agreements (SLAs) Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Stay up-to-date with product knowledge and industry best practices Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science) with 1 year client support experience OR equivalent (2-3 years’) experience in a customer-facing technical support role Proven experience in a client support or technical support role, preferably in incident management Strong problem-solving skills and attention to detail Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Experience working in a SaaS environment Familiar with Client/Server Architecture including but not limited to VDI/Citrix/Virtualization, Network troubleshooting tools such as Telnet, Traceroute or Ping Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad-hoc projects and requests when needed Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical, proactive and creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities Show more Show less

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4.0 - 6.0 years

4 - 8 Lacs

Mumbai

Work from Office

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Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

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5.0 - 8.0 years

3 - 6 Lacs

Chennai

Work from Office

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Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

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0 years

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Noida, Uttar Pradesh, India

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Details: Job Description Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. Proficiency in Windows Server administration, networking, and security principles. Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. Hands-on experience in configuring workspace management tools like Citrix WEM. Hands-on experience in managing Citrix Netscalers (ADCs). Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. Managing hybrid Identity solutions by using Azure Active directory and Domain Services. Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. Working in Production and Incident Management, requests received from client & customers as per ITIL process. Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. Participated in Root Cause Analysis in Problem Management lifecycle activities Configured multiple stores of different domains in a single storefront in a CCVAD environment. Customization of Storefront/Workspace URL GUI. Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. Familiar with common technologies for backup, archiving, and system administration Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. Proven technical troubleshooting experience in all Citrix products. Execute daily support functions and processes along with predetermined tasks and activities. Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. Certifications in relevant technologies. Job Requirements Details: Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services. Provides Subject Matter Expertise on applicable technologies Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments. Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals. Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues. Optimize Citrix configurations and resources to enhance performance and user experience. Proven experience in a leadership role, managing teams and projects. Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops. Ensure high availability, performance, and security of the Citrix infrastructure. Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions. Collaborate with cross-functional teams to define project scope, requirements, and milestones. Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls. Provide required inputs to stakeholders involved in case of critical incidents like outages. Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures. Conduct regular security assessments and audits, implementing necessary changes to maintain compliance. Establish and maintain documentation for processes, configurations, and troubleshooting guidelines. Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment. Analyze performance metrics and generate reports for management. Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment. Liaise with vendors and third-party service providers to support ongoing operations and enhancements. Develop and enforce best practices for Citrix environment management and security compliance. Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements. Strong problem-solving abilities and a proactive mindset. Ability to work effectively under pressure and manage multiple priorities. Show more Show less

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2.0 - 8.0 years

0 Lacs

Noida, Uttar Pradesh, India

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Join our Team About this opportunity: Ericsson is looking for a highly skilled Senior Engineer – IP SDN to lead and drive technological excellence across our Core and IT Cloud domains. This role is critical in ensuring the seamless operation, enhancement, and innovation of our Managed Services deliveries. As part of the Ericsson Operations Engine, you will be responsible for the full lifecycle of Create, Sustain, and Evolve, making a significant impact on the performance and scalability of our networks. What you will do: Design, configure, and troubleshoot complex IP networks involving OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port Channel. Experience with data center topologies (Leaf-Spine, Gateway) and Layer 2/Layer 3 protocols. Good knowledge on routing concepts like static routes and dynamic routes & dynamic routing protocols like EIGRP, OSPF and its working. Work with Cisco Nexus platforms and configure VXLAN and VLAN for enhanced data center connectivity and segmentation. Hanson experience in the Cloud architecture of Ericsson, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT is preferable. Configure Load Balancing solutions (F5, Citrix, HAProxy) to optimize traffic distribution and ensure application availability. Ensure high availability by implementing redundancy and failover strategies using protocols like VRRP and HSRP, GLBP. Monitor and improve network performance through analysis of KPIs and incident reports. Support Data Center network architecture – including Leaf-Spine topologies, EVPN EVI. Collaborate with cross-functional teams to align network design and performance with business requirements. Good understanding of the protocols like TCP, UDP, IP, ARP, ICMP and their troubleshooting Experience The Skills You Bring Bachelor of Engineering or equivalent experience with at least 2 to 8 years in the field of IT. Must have experience in handling operations in any customer service delivery organization. Willingness to work in a 24x7 operational environment with rotating shifts, including weekends and holidays, to support critical infra and ensure minimal downtime. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 764296 Show more Show less

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0 years

0 Lacs

Chennai, Tamil Nadu, India

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ADP is hiring an Senior Site Reliability Engineer Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to design what's next? In this role, You become a part of an energetic and enthusiastic cross-functional team working on next generation of products for ADP. Working closely with development Scrum teams, you will use your skills to provide technical insights during design and implementation phases of product releases, driving the automation of system provisioning and configuration tasks through daily collaboration. Qualifications You'll Need Education: Bachelor's degree Experience Expert in Windows systems administration – system design, upgrades, migrations, patching, maintenance, application deployment, capacity planning, etc. Extensive hands-on experience in Citrix administration and management Hands on experience in Active Directory administration and management, DHCP, DNS, File Shares, NFS. Good experience with one of the scripting tools like Python, Bash, PowerShell or similar. Exposure to one of the CI/CD tools like Jenkins, TeamCity, etc. for continuous integration, continuous delivery. Technical skills (preferred – must have at least one of the below) Knowledge on Linux server administration Experience with cloud-based Infrastructure including plan, design, setup, migration to and ongoing support for such environments. AWS services experience – VPC, S3, Lambda, ALB, Route53, API Gateway, EC2, EBS, AWS FSX, Eventbridge, Oracle RDS, AWS Backup, Cloudwatch, etc. Experience in Infrastructure As a Code (IaaC), Cloud formation, Ansible (or similar) platforms to automate infrastructure deployments and configuration. Experience with Docker, and deployment of the Docker applications in Kubernetes, Docker swarm or similar. Administration/operations experience with Oracle, Postgres, Mongo database technologies. Experience in monitoring and logging tools Dynatrace, Prometheus/Grafana, Splunk. Consistent application of good source code and configuration management practices Other Skills Experience with agile product teams developing and supporting solutions in production Experience with leading incident response and conducting post-mortems/root cause analysis. Strong problem solving and troubleshooting skills. Your Contribution Will Include (but Not Limited To) Support services before they go live through activities such as system design consulting, automating environment provisioning and configuration management, capacity planning and operational readiness reviews. Drive full automation of deployment pipelines for both platform and application changes Monitor and measure availability, latency and overall system health across infrastructure, database, container and application levels. Apply infrastructure as code practices, via use of tools such as git/Bitbucket, Jenkins, Ansible or similar. Ensure systems are kept up to date and are compliant with ADP security standards Scale systems sustainably through automation to improve reliability and velocity. Lead on-call support and incident management, blameless post-mortems, and continuous improvement activities Proactively ensure the highest levels of systems and infrastructure availability. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values. Show more Show less

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2.0 years

7 - 10 Lacs

Hyderābād

Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Design, develop and deploy UiPath Robotics Process Automation (RPA) & Power Automate solutions using different tools, design principles and conventions Configure robotics processes and objects using core workflow principles in an efficient way; ensure they are easily maintainable and easy to understand Understand existing processes and facilitate change requirements as part of a structured change control process Solve day to day issues arising while running robotics processes and provide timely resolutions Maintain proper documentation for the solutions, test procedures and scenarios during UAT and Production phase Coordinate with process owners and business to understand the as-is process and design the automation process flow. Responsible for running segments or work packages within the larger project or small projects independently Contribute to larger projects in a supportive role Effectively interface with leadership/key stakeholders of the project Effective Reporting on Project deliverables, to include progress of the project, issue identification, burn rate, trend analysis Meet project requirements as specified, on-time and on-budget Be aware of standard development & architectural management methodologies Escalate issues to the project team, to senior management, and to project stakeholders as appropriate in a timely manner for resolution to ensure the successful completion of the project Effectively maintain and build relationships across business groups Development of project management skills and competencies Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: BE or B Tech or MCA 2+ years of overall IT experience 1+ years of relevant hands-on automation experience using UiPath & Power Automate Experience in assessing a broad range of information solutions and products particularly in Infrastructure design, ERP, CRM, Network, Security Experience in programming in VB, C#, .NET Experience in implementing keystroke and mouse operation based events Experience in documenting the proposed solution which includes a definition of the user interfaces, functional processes, and data within the proposed system Experience in providing a superior level of experience and knowledge of the UiPath solution and associated methodology to support colleagues through all phases of delivery lifecycle Experience in using Uipath orchestrator Experience in using all the four manage, deploy, execute and monitor components Experience in managing version control and robot log aggregation Experience in using Uipath studio for process modeling Experience in GUI automation, SAP Automation, Screen scraping and excel Automation using tailor made solutions from UiPath Working experience on mainframe systems and remote applications like Citrix. Knowledge of applying UIPath object cloning methods on Browsers like Chrome and Firefox Experience on Metabots and in developing intelligent solutions using Metabots Experience in developing and invoking Workflows/ Passing variables to a task/ calling a task or multiple tasks from another task Bot Deployment and Management or Exposure to Control room and release management Good exposure to error handling and recovery strategies in UiPath Solid knowledge of Software Development Life Cycle Good application modeling skills and knowledge of different recording mechanisms of UiPath like object cloning, Optical character recognition, image recognition modes Good knowledge on HTML and CSS concepts to understand the properties of web components for efficient and quick troubleshooting and analysis. Knowledge of local and global variables and interlinked tasks Good understanding of systems and troubleshooting abilities demonstrated ability to interpret and visualize business process flows and translate the same into automation solutions Proven basic DBMS skills and SQL skills Proven solid customer service orientation and business acumen Demonstrated written and verbal communication competence Preferred Qualification: Knowledge of programming in Java and HTML At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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0 years

5 - 7 Lacs

Hyderābād

Remote

Hyderabad, Telangana, India Category: Information Technology Hire Type: Employee Job ID 10318 Date posted 04/24/2025 We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a talented, energetic, and experienced individual eager to join our Synopsys Cloud Operations Support team. You possess a strong foundation in Linux administration and Azure fundamentals, with a keen eye for detail and a dedication to maintaining comprehensive documentation and adhering to established processes. Your communication skills are exceptional, enabling you to convey technical concepts clearly to both technical and non-technical audiences. You excel in practical decision-making and agile goal delivery, thriving in a dynamic team environment where collaboration and problem-solving are key. Multi-tasking and effective prioritization come naturally to you, allowing you to manage R&D-related activities efficiently and communicate actions and results as needed. With a background in customer support, computer operations, or systems administration, you bring a wealth of experience to the table, particularly in UNIX system administration and network operations. What You’ll Be Doing: Designing, automating, and supporting Linux systems and services in a 24/7 production environment. Independently and collaboratively evaluating, recommending, and implementing technical solutions to meet business needs. Collaborating with other technical teams to solve problems and continually evolve the technology. Troubleshooting issues to identify root causes and help unblock the customer. Preparing and maintaining documentation of systems, standards, configurations, and procedures. Supporting day-to-day operations including installation, configuration, maintenance, and troubleshooting of the engineering secure computing environment. Responding to alerts, reporting issues, escalating problems as required, and resolving significant matters using independent judgment within established support practices. Ensuring compliance with Synopsys security policies to protect stakeholder information. The Impact You Will Have: Maintaining the high-performance Synopsys Cloud environment, ensuring smooth operations and compliance with security policies. Contributing to the overall reliability and scalability of our cloud infrastructure. Enhancing customer satisfaction by resolving technical issues promptly and effectively. Driving continuous improvements in our technology and processes through collaboration and innovation. Ensuring the security and integrity of our systems through vigilant monitoring and maintenance. Supporting Synopsys' mission to lead in chip design, verification, and IP integration by providing a robust and reliable cloud environment. What You’ll Need: Extensive knowledge of Linux operating systems and security patching. Experience with installing, monitoring, and administering Linux systems (Ubuntu and RHEL primarily). One or more Linux System Administrator Certifications. Experience with monitoring and logging tools. Programming/Scripting skills in Shell/Python. Basic Networking fundamentals including TCP/IP, DNS, subnetting, and routing. Knowledge of networking for virtual machines, particularly regarding security and performance. Knowledge of remote desktop software solutions such as VNC, Citrix Xen server, and VDI. Solid knowledge of infrastructure services like Kickstart, NFS, DNS, and DHCP. Knowledge in Azure resources like VM, Network, NSG, and Blob Storage is a plus. Who You Are: Ability to clearly communicate technical concepts to both technical and non-technical users. Proven ability to work in a dynamic team environment, collaboratively resolving problems spanning multiple disciplines. Enthusiastic and capable of learning on the job. The Team You’ll Be A Part Of: The team's purpose is to build, operate, and maintain a high-performance Synopsys Cloud environment. You will be part of a dynamic team that collaborates to solve complex problems and continually evolve our technology to meet business needs. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

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3.0 - 7.0 years

5 - 8 Lacs

Gurgaon

On-site

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What you will do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum experience required- 3 to 7 years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823

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7.0 years

0 Lacs

Chennai

On-site

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Minimum 7+ years of Technical experience in Network domain. Routing & switching – experiences in configuration & troubleshooting sound knowledge in cisco , aruba & HP product Sound knowledge in OSPF, BGP , MPLS Sound knowledge in HSRP , VPC, STP, VLAN protocol CISCO ACI – experiences in managing & troubleshooting in SPINE & LEAF architecture and sound knowledge in EPG , L3OUT , Interface configurations Understanding cisco Nexus model devices Registering devices in fabric Upgradation & maintenance in cisco ACI Understanding in APIC models CISCO DNAC – Sound knowledge in managing cisco DNAC , cisco ISE & Cisco 9300 switches , cisco Sealth watch , sensor flow LOAD BALANCER – knowledge in F5 LTM , Citrix NetScaler Wireless – work experience in Aruba central to manage wire & Wireless Devices Configuring & pushing the configuration Creating Groups, SSID , Authentication Upgrading the Access Point Onboarding the switches & AP Managing Aruba CPPM Knowledge in On guard deployment Firewall – knowledge’s in managing Cisco FTD & FMC upgradation & troubleshooting knowledge in FTD configuration , onboarding knowledge Access policy , QOS , Prefiltering , HA integration knowledge Palo Alto Firewall - Configuration & troubleshooting Knowledge Strong knowledge Ipsec configuration Understanding in Access policy , Nat , Decrypt policy Managing panaroma Knowledge in Pirsma SASE firewall. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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45.0 years

4 - 8 Lacs

Chennai

On-site

Job ID R-221987 Date posted 06/02/2025 Job Title: Engineer - Performance Test Engineer Grade - C2 Introduction to role As a Performance Test Engineer, you will conduct various testing activities within IT projects, working in line with set test strategies and good testing practices. Your role involves testing software products to a highly capable level and documenting the output of the testing activities in a clear and concise manner. Testing activities include performance requirements analysis, test design, test case and test charter creation, test execution, tooling, test documentation, and test reporting. Additionally, you will coach and mentor less experienced Test Engineers. Accountabilities Collate requirements from clients, help understand processes, documents associated, and suggest tests Understand application architectures and design performance test plans Review Test Strategy to understand and interpret subsequent processes and documentations for the project Create Test Plan to include project components, align with project plans, and walkthrough client for the same Create Test scripts using Open Text Loadrunner: Configure Load Injectors, Design and stabilize test scripts, Assess User requirements (protocols: Web/HTTP, Webservices, Citrix, TruClient) - Good problem-solving skills - Involve in troubleshooting script design challenges and find workarounds Perform Test Execution – Design Test Scenario, configure monitoring, interpret and perform breakdown analysis for servers Interpret Results – Collate results from HP Analysis, interpret monitoring results and understand/document critical points of failure Collaborate with application and infrastructure teams to understand performance bottlenecks and suggest corrective actions Assist interpreting ADDR and AWR reports to assess DB performance and possibly suggest improvements Create test summary reports by collating results and provide analysis and recommendations Proven data analysis and problem-solving skills Excellent communication (Verbal and non-Verbal) skills Suggest new tools and techniques to improve testing efficiency Develop and enforce performance engineering best practices, guidelines, and methodologies Strong analytical skills to interpret performance data and identify key trends and insights Essential Skills/Experience Technical or Business Degree or proven relevant experience. Highly proficient skills and experience in testing software products. Strong Experience working within global testing teams. Evidence of implementing innovative testing solutions. Solid knowledge of Agile methodologies and experience working in Agile environments. Advanced knowledge of software testing and exposure to automation. Strong analytical skills and meticulous attention to detail, ensuring the delivery of high-quality software products. Excellent communication skills. Strong knowledge and skills in using testing tools and methodologies. Excellent domain skills. Tools: Testing - Loadrunner Monitoring - AppDynamics, Dynatrace, Windows Perfmon or equivalent Desirable Skills/Experience Masters degree GxP Validation experience Lifesciences domain skills At AstraZeneca, we are driven by our need to learn and innovate with diverse perspectives. Our team is united by different backgrounds, skills, and experiences. We challenge the status quo, bring fresh perspectives, and continuously learn. By leveraging our leading technologies and exploring data, we make improved decisions that positively impact patients across the world. Empowerment and collaboration are at the core of our values, allowing us to explore new ideas and express our views freely. Join us now to make a difference! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Engineer - Performance Test Engineer Posted date Jun. 02, 2025 Contract type Full time Job ID R-221987 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-221987 Date posted 06/02/2025 Job Title: Engineer - Performance Test Engineer Grade - C2 Introduction to role As a Performance Test Engineer, you will conduct various testing activities within IT projects, working in line with set test strategies and good testing practices. Your role involves testing software products to a highly capable level and documenting the output of the testing activities in a clear and concise manner. Testing activities include performance requirements analysis, test design, test case and test charter creation, test execution, tooling, test documentation, and test reporting. Additionally, you will coach and mentor less experienced Test Engineers. Accountabilities Collate requirements from clients, help understand processes, documents associated, and suggest tests Understand application architectures and design performance test plans Review Test Strategy to understand and interpret subsequent processes and documentations for the project Create Test Plan to include project components, align with project plans, and walkthrough client for the same Create Test scripts using Open Text Loadrunner: Configure Load Injectors, Design and stabilize test scripts, Assess User requirements (protocols: Web/HTTP, Webservices, Citrix, TruClient) - Good problem-solving skills - Involve in troubleshooting script design challenges and find workarounds Perform Test Execution – Design Test Scenario, configure monitoring, interpret and perform breakdown analysis for servers Interpret Results – Collate results from HP Analysis, interpret monitoring results and understand/document critical points of failure Collaborate with application and infrastructure teams to understand performance bottlenecks and suggest corrective actions Assist interpreting ADDR and AWR reports to assess DB performance and possibly suggest improvements Create test summary reports by collating results and provide analysis and recommendations Proven data analysis and problem-solving skills Excellent communication (Verbal and non-Verbal) skills Suggest new tools and techniques to improve testing efficiency Develop and enforce performance engineering best practices, guidelines, and methodologies Strong analytical skills to interpret performance data and identify key trends and insights Essential Skills/Experience Technical or Business Degree or proven relevant experience. Highly proficient skills and experience in testing software products. Strong Experience working within global testing teams. Evidence of implementing innovative testing solutions. Solid knowledge of Agile methodologies and experience working in Agile environments. Advanced knowledge of software testing and exposure to automation. Strong analytical skills and meticulous attention to detail, ensuring the delivery of high-quality software products. Excellent communication skills. Strong knowledge and skills in using testing tools and methodologies. Excellent domain skills. Tools: Testing - Loadrunner Monitoring - AppDynamics, Dynatrace, Windows Perfmon or equivalent Desirable Skills/Experience Masters degree GxP Validation experience Lifesciences domain skills At AstraZeneca, we are driven by our need to learn and innovate with diverse perspectives. Our team is united by different backgrounds, skills, and experiences. We challenge the status quo, bring fresh perspectives, and continuously learn. By leveraging our leading technologies and exploring data, we make improved decisions that positively impact patients across the world. Empowerment and collaboration are at the core of our values, allowing us to explore new ideas and express our views freely. Join us now to make a difference! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.

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3.0 - 7.0 years

5 - 8 Lacs

Noida

On-site

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What you will do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum experience required- 3 to 7 years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823

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0 years

2 - 4 Lacs

Indore

Remote

Job description : We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's the description of responsibilities: Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation: Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits: Paid sick time Paid time off Schedule: Flexible shift Monday to Friday Supplemental pay types: Performance bonus Hybrid Working Education: Master's (Preferred) Experience: Writing: 3+ (Preferred) total work: 3+(Preferred)

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0 years

0 Lacs

Vadodara, Gujarat, India

Remote

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Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

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10.0 years

0 Lacs

Mumbai Metropolitan Region

On-site

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Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How You Will Contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelor's degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc. Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (e.g., RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital Show more Show less

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3.0 - 5.0 years

0 Lacs

Mumbai Metropolitan Region

Remote

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Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: ITIL Asset-Config Mgmt . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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0.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

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Job Description Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate 1+ years of relevant experience. Management Skills  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Certification  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less

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12.0 - 15.0 years

55 - 60 Lacs

Ahmedabad, Chennai, Bengaluru

Work from Office

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Dear Candidate, We are hiring a DevSecOps Engineer to integrate security practices into our CI/CD pipelines and development lifecycle. Ideal for engineers passionate about automation and security. Key Responsibilities: Embed security controls in DevOps pipelines Automate vulnerability scanning, compliance checks, and secrets management Collaborate with developers and security teams to remediate risks Monitor application and infrastructure security in real time Required Skills & Qualifications: Strong knowledge of CI/CD tools (Jenkins, GitLab, etc.) Experience with security tools (Snyk, Aqua, HashiCorp Vault) Familiarity with container security (Kubernetes, Docker) Bonus: Knowledge of cloud security posture management (CSPM) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

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0 years

0 Lacs

Ahmedabad, Gujarat, India

On-site

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Under general supervision, follows established policies, processes, and procedures to provide technical support to end users on various products, services, and issues. Proactively troubleshoots and communicates with clients through tickets, telephone calls, in-person interactions, and email requests. Documents, tracks, and monitors client issues to ensure timely resolution. An L2 Support Engineer also monitors and performs preventative maintenance on various products, services, and data center infrastructure while tracking results, and issues, and working toward a resolution with other teams as needed. Responds to inquiries and/or provide information upon request from clients, employees, or vendors. Role & Responsibilities  Excellent communication skills – both verbal and written.  Effective listening skills.  Product support, software usage assistance & operational advice.  Problem diagnosis, root cause analysis & corrective action.  Escalation points for issues being escalated from Level 1 globally.  Handle requests presented from any customer, partner, or site worldwide.  Providing technical support product software products to external Customers.  Manage/Respond to user tickets and address the application issues.  Open to flexible work timings.  Experience in providing contact center support.  Experience utilizing call management and trouble above-averages.  Demonstrate proper phone etiquette.  Possesses strong customer relations skills.  Ability to prioritize appropriately and multi-task effectively. Competencies and Technical Skills  Excellent written and verbal communication skills for coordinating across different teams in English  Providing L2 technical support to respective L1 engineers with defined SLAs.  Monitoring and administrating network (Switches, Firewall, Routers, Wireless equipment) and server.  L2 Support for troubleshooting server hardware and Operating system-related issues.  Operating Systems Windows. Mandatory Skills  Microsoft Windows Server, all versions  Microsoft Windows 10 and 11  Microsoft 365 – Email, Intune, Teams, Sharepoint  Anti-malware software experience  Patch installation and management  Microsoft Office Products  Understanding of connectivity and WAN technologies  Basic understanding and troubleshooting for network connectivity Preferred Skills  Citrix technologies  Active Directory  Azure Active Directory  Scripting  VMware technologies Show more Show less

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18.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

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We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are an experienced IT Director with over 18 years of industry experience, who has navigated through the intricacies of Compute, Storage, Networks, Data Centers, and managing HPC environments. Your expertise in handling large-scale 24X7 IT infrastructure delivery programs for global clients is unparalleled. You possess a proven capability to translate business requirements into strategic programs and initiatives, driving them to successful completion. Building and managing large, high-functioning teams is second nature to you, and you excel in fostering collaboration and communication across global teams and stakeholders. You are adept at adopting best practices and are always on the lookout for ways to innovate and optimize processes. Your knowledge in various modules of SAP Success Factor, along with your strategic mindset, adds a significant advantage to your leadership style. What You’ll Be Doing: Operational Ownership of HPC Engineering infrastructure including Compute, Citrix, Storage, Networks, Data Centers. Driving strategic initiatives related to continuous improvements, including automation initiatives to reduce incident volumes, improve customer experience, and optimize costs. End-to-end ownership and operational excellence of the 24X7 Global IT Support operations. Ensuring SLA/KPI adherence, quality compliance, stakeholder communication, customer satisfaction, and risk/issue identification and mitigation. Leading weekly reporting, QBR, project reviews, and managing major outages. People management including hiring, mentoring, upskilling, training/certification, succession planning, and improving employee engagement. The Impact You Will Have: Enhancing customer experience in the region and enabling IT as a strategic partner for business units. Building and leading a high-functioning, collaborative IT team aligned with organizational objectives. Driving continuous improvements and automation initiatives to optimize operations and reduce costs. Ensuring operational excellence and adherence to SLAs/KPIs, leading to high customer satisfaction. Fostering a culture of innovation and best practices in the region. Maintaining strong governance and compliance in alignment with organizational guidelines. What You’ll Need: Over 18 years of experience in IT HPC Engineering infrastructure management including Compute, Citrix, Storage, Networks, Data Centers. Experience with job scheduling and queuing systems like LSF, SLURM. Experience in handling large-scale 24X7 IT infrastructure delivery programs for global clients. Proven capability to translate business requirements into strategic programs and initiatives. Proficiency in building and managing large, high-functioning teams. Experience in different modules of SAP Success Factor, strategy, and roadmap development. Who You Are: Strong collaborator with excellent communication skills to work with global teams and stakeholders. Innovative thinker with a strategic mindset and a focus on continuous improvement. Effective leader with a track record of building and managing high-performing teams. Detail-oriented with a strong focus on quality and compliance. Proactive problem-solver with the ability to identify and mitigate risks effectively. The Team You’ll Be A Part Of: You will be a key leader in the Synopsys IT team in the SA region, aligning with the CIO objectives and regional objectives to ensure the IT organization’s success. You will drive outcome-based delivery, making a significant impact through your leadership skills and strategic initiatives. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. Show more Show less

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0 years

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Indore, Madhya Pradesh, India

Remote

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Job Description We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's The Description Of Responsibilities Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits Paid sick time Paid time off Schedule Flexible shift Monday to Friday Supplemental Pay Types Performance bonus Hybrid Working Education Master's (Preferred) Experience Writing: 3+ (Preferred) total work: 3+(Preferred) Show more Show less

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Exploring Citrix Jobs in India

With the increasing demand for virtualization and cloud computing solutions, Citrix jobs have become popular in India. Companies are actively looking for professionals with Citrix skills to manage their virtual desktops, applications, and networking infrastructure. In this article, we will explore the Citrix job market in India and provide valuable insights for job seekers looking to build a career in this field.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Mumbai
  5. Chennai

These cities are known for their strong IT industry presence and are actively hiring professionals with Citrix expertise.

Average Salary Range

The average salary range for Citrix professionals in India varies based on experience levels. Entry-level professionals can expect to earn around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10 lakhs per annum.

Career Path

In the Citrix domain, a typical career progression path may include roles such as Citrix Administrator, Citrix Engineer, Citrix Architect, and Citrix Consultant. Professionals can advance to roles like Citrix Team Lead, Citrix Manager, and eventually reach senior leadership positions.

Related Skills

In addition to Citrix expertise, professionals in this field are also expected to have knowledge of virtualization technologies, networking fundamentals, server administration, cloud computing, and scripting languages like PowerShell.

Interview Questions

  • What is Citrix XenApp/XenDesktop?
  • Explain the difference between XenApp and XenDesktop. (Basic)
  • How do you troubleshoot Citrix XenApp/XenDesktop performance issues? (Medium)
  • What is Citrix Provisioning Services (PVS)? (Basic)
  • Describe the process of creating a new Citrix Virtual Desktop. (Medium)
  • How do you secure a Citrix environment? (Medium)
  • What is Citrix NetScaler and its role in Citrix infrastructure? (Advanced)
  • Explain the concept of Citrix StoreFront. (Basic)
  • How do you handle Citrix server upgrades and patches? (Medium)
  • What are Citrix Policies and how are they configured? (Basic)
  • How do you monitor Citrix infrastructure for performance and availability? (Medium)
  • Describe your experience with Citrix Cloud services. (Advanced)
  • What is Citrix Receiver and how does it work? (Basic)
  • How do you troubleshoot Citrix client connectivity issues? (Medium)
  • Explain the concept of Citrix HDX technology. (Advanced)
  • How do you manage Citrix licenses in an enterprise environment? (Medium)
  • Describe your experience with Citrix Virtual Apps and Desktops Service. (Advanced)
  • What are the different types of Citrix user profiles? (Basic)
  • How do you handle Citrix server backups and disaster recovery? (Medium)
  • Explain the role of Citrix Director in monitoring and troubleshooting. (Advanced)
  • What are the common security threats in a Citrix environment and how do you mitigate them? (Medium)
  • Describe your experience with Citrix Gateway. (Advanced)
  • How do you automate Citrix tasks using PowerShell scripting? (Advanced)
  • What are the best practices for Citrix server optimization and performance tuning? (Medium)
  • How do you stay updated with the latest Citrix technologies and trends? (Basic)

Closing Remark

As you prepare for Citrix job interviews, make sure to brush up on your technical knowledge, practical experience, and problem-solving skills. With the right preparation and confidence, you can land a rewarding Citrix job in India. Good luck!

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