1374 Citrix Jobs - Page 10

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Lead, Network Operations What does a great “Network Operations” do in Fiserv? As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model . What You Will Do Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity What You Will Need To Have A successful Network Professional Engineer will possess the following key skills/behaviors: Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, MPLS,HTTP, FTP, TCP, and Spanning Tree. Experience in troubleshooting SDWAN technologies Experience configuring and independent troubleshooting of Cisco Switches and Routers. Experience with troubleshooting WAN and LAN connectivity issues. Knowledge of BGP& EIGRP is necessary. Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers. Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus. Excellent oral, written, analytical skills. What Would Be Great To Have Willingness and capability to quickly learn new technologies required for accomplishing Operational goals Extensive troubleshooting and analytical thinking skills Capable of exercising discretion and independent judgment Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Requirements Description and Requirements Job Responsibilities Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform. Initiates, plans, coordinates, designs, develops, and tests software distribution packages. Work with end customer to perform the UAT testing of the package before distribution of the package in production environment. End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment Generate and maintain operational and other procedural documentation as needed Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible Experience with producing complex software packages and software deployments Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred Working knowledge in Microsoft‚ÄØIntune‚ÄØsoftware administration, software packaging and deployment Comprehensive knowledge and experience with Windows installer technologies such as MSI,‚ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging: MSI patches and transforms MSIX packaging and App Attache MSI merge modules, macros, and custom actions Security modifications within MSI packages Installation impersonation (system, user etc.) Experience with DLL conflicts, Windows registry modifications Environment variables TCP/IP networks, Network Protocols Knowledge, Skills And Abilities Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience Minimum Experience of 5 years with at least 3 years of relevant experience Expertise in windows Application packaging via Installadhiled, Experites in windows desktop and server operating systems Expertise in Citrix/Virtualization services Preferred experience in , Chef , Ivanti, Tanium and Ansible Good knowledge in PowerShell Knowledge and skills (general and technical) Application virtualization – Intermediate Citrix App Layering - Intermediate Microsoft Terminal services - Intermediate Good understanding on Citrix/virtualization Environment ITIL Framework knowledge Basic understanding of CRM tools (ServiceNow/Remedy) Should have experience in XenApp. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Hands on experience on DNS, DHCP, Proxy, Antivirus, Citrix Xen, Hyper-V, VMWARE Knowledge on Microsoft Server Operating Systems Windows 2008 R2, 2012, 2016, 2019,2022 & patching management Linux Certification (Mandatory)

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: UxM - NexThink Experience : 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience : 5-8 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience : 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support. Experience: 3-5 Years. >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 1-3 Years. >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 3-5 Years. >

Location: Pune Qualification: B.E. (Mechanical) Experience: 12 - 15 Years Background And Skills Candidate should have good communication and collaboration skills (related to BIM Projects) The candidate should be well versed with Different common Data Environments and BIM Collaboration Platforms such as BIM 360, Citrix, Revit Server, Remote desktops, etc. Collaboration tools such as BlueBeam and similar platforms Communication tools such GoToMeeting, MS Teams, Zoom, etc. LOD 400 Shop Drawing Level Modeling including modeling for Digital Fabrication (Revit & other BIM Platforms) Candidate should be aware of : MEP Systems generally adopted in different Building Projects (Commercial, Residential, Mixed-use Complex, Healthcare and Hospitality, etc.) Navisworks Co-ordination and BIM Documentation ( Shop/Fabrication Drawings) Revit Fabrication Modeling including Spool Drawings for Digital Fabrication, Facility / Asset Management (COBie) and LOD 400 related Content Creation Candidate should have exposure to Multi-disciplinary Project Environment Candidate should have good Visualization Skills, along with an ability to work on Projects of Complex Nature Candidate with prior experience of working on International Projects will be preferred Candidate with prior experience related to MEP Co-ordination will be preferred Candidate will have to: Manage the implementation of Supporting Software used for BIM Support Project Standards and Co-ordinate with Customers Assist Project Teams in BIM Project Set-up Process Help in resolving BIM related Design Issues Create, Upgrade and Deploy Strategies for successful BIM Implementation Provide Technical Orientation to New Hires related to BIM Tools Please send your resume to careers@neilsoft.com with the job code in the subject line. Share the page email facebook twitter linkedin pinterest

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations App Packaging Key roles and responsibilities include - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects Required Candidate Profile (Job Requirements/De scriptions) - Experience in Application packaging, compatibility testing, AppV, Thin app, Citrix packaging, Mac Packaging and Linux packaging - Experience in Process Automation - Expertise in Windows 10 OS and Windows server OS - Expertise in Juriba, Apptimsied, Install - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple project - Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Application Packaging - Windows. Experience: 5-8 Years. >

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Citrix Admin. Experience: 5-8 Years. >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Core RPA & UiPath Expertise Proficiency in UiPath Studio, Orchestrator, and Assistant Experience with Attended and Unattended automation development Automation of diverse systems : Web portals Excel and PDFs Mainframe systems Citrix environments Technical Development & Design Skills Custom workflow development Reusable component creation Optical Character Recognition (OCR) : Google OCR, Microsoft OCR Scripting and automation frameworks High-quality, independent coding and debugging Documentation & Standards Hands-on with PDDs, SDDs, and maintenance documentation Solution design documentation and automation architecture Knowledge of CoE standards and best practices Platform Management & Deployment End-to-end setup of UiPath environments Staging, upgrading, and maintaining RPA platform components Deployment of bots, orchestrators, and dev tools Strategic & Innovation Skills Process analysis and solution design experience Integration planning with partner products and systems Performance, scalability, and maintainability planning POC development for Intelligent Automation (IA) innovations Up-to-date with UiPath releases and AI integrations Leadership, Support & Collaboration Client-facing communication and stakeholder management Support and mentorship for junior developers Cross-functional collaboration with customers, partners, and internal teams

Job Description Skills Must Have: Hands on experience on RPA tools and cognitive platforms such as Pega RPA and DPA. 3+ year’s experience in any of the programming languages like C#, Python, VB Script. Basic programming knowledge on HTML, JavaScript (or any scripting language). Able to design technical specification documents for RPA Projects. Experience with Agile development methodology. Experience with Databases (SQL or NoSQL) often preferred. Understanding of workflow-based logic. Strong attention to detail and analytical skills. Ability to present technical details to non-technical audiences. Excellent problem solving/analytical skills and complex troubleshooting methods. Ability to work through ambiguous situations. Self-motivated, able to work independently, and able to take initiative without always being directed. Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects. Skills Nice to Have: Knowledge of artificial intelligence and machine learning. Experience developing and consuming APIs. Experience with automating Web, Desktop, Citrix, or Mainframe applications. Responsibilities Work directly with stakeholders to capture business requirements for the prioritized use cases and translate them into technical specifications and designs that can be implemented. Develop & Design RPA/DPA solutions for the provided business requirement Test the automations end to end and ensure that it solves the end business problem and add business value Deploy RPA components including bots, robots, development tools, code repositories and logging tools (PEGA Robot Manager) Support the launch and implementation of RPA & DPA solutions. Ensure to attend & contribute to all the PDO team ceremonies & follow the agreed rally discipline & status tracking in rally. Qualifications Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of experience in PEGA RPA, DPA technologies

Role Overview: We are looking for Site Reliability Engineers to manage mission-critical cloud infrastructure for our customers globally. This role entails performing all actions required to maintain, enhance and ensuring smooth continuity of multiple production environments. Responsibilities: Your responsibilities in this role will be centered around the following: 1. Run the production environment by monitoring availability and taking a holistic view of system health. 2. Provide predictive insights into the health of the system and suggest measures to optimize and safeguard against future abnormalities. 3. Build software and systems to manage platform infrastructure and applications. 4. Improve reliability, quality, and time-to-market of our suite of our cloud and on-prem software solutions. 5. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement. 6. Provide primary operational support and engineering for multiple large-scale distributed infrastructure and related applications. Requirements: This is an in-depth technical role with complete focus on the upkeep and betterment of the production systems. This role requires proven experience and the ability to handle all the aspects of the above goals. We’ll be evaluating your candidature on the following criteria: 1. 5+ years of experience and a proven track record of maintaining and supporting large scale infrastructure and cloud systems. 2. Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding 3. Partner with development teams to improve services through rigorous testing and release procedures 4. Participate in system design consulting, platform management, and capacity planning. 5. Create sustainable systems and services through automation and uplifts. 6. Balance feature development speed and reliability with well-defined service level objectives. Technical Translation of the Above: • In-depth and hands-on knowledge of automation. technologies with extensive expertise in Terraform or Ansible. • In-depth and hands-on knowledge of Linux and MySQL, programming and scripting using Bash, Python/alternate. • In-depth knowledge of maintaining any on-prem cloud solutions like OpenStack/Cloud Stack/Open Nebula/vCloud etc. • In-depth and hands-on knowledge of containers and container orchestration using Kubernetes. • In-Depth and hands on knowledge on any monitoring system (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine etc.). Experience of implementing correlation and predictive analysis into monitoring of the systems. • Hands on extensive experience of implementing, maintaining high availability systems. Ensuring backup and ensuring business continuity in a seamless manner. • Thorough conceptual knowledge of distributed systems, storage, networking, SDN, SDS. Bonus attributes that will help your application: • Knowledge of Cloud Stack/Citrix CloudPlatform and involvement as an administrator/maintainer/committer/tester/support engineer. • Data centre or ISP experience in a similar role. • Knowledge of GPU based systems, Nvidia BCM, GPU Virtualisation techniques. • Worked in supporting AI/ML workloads

About Us Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent rou of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success & satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities & take them to closure. What you will be working on? Client Relationship Management Serve as the main point of contact for designated customer accounts Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders. Product Adoption And Education Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform. Provide training, resources, and best practices to help clients optimize their processes. Account Growth And Expansion Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs. Responsible for meeting/exceeding expansion revenue targets Data Analysis And Reporting Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities. Prepare and deliver regular reports to clients on their performance and success with Hiver. Feedback Collection and Product Improvement Gather and relay customer feedback to the product development team to help improve Hiver's offerings. Act as the voice of the customer, ensuring their needs are considered in product development. What are we looking for? 2 - 3 years of experience in a Customer Success role Experience working with customers in US time zones (preferred) Ability to meet expansion revenue targets Ability to meet revenue retention targets Prior experience working for SMBs You are confident in managing 100+ customers You have exceptional written & verbal communication and negotiation techniques You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams Passion for problem spotting & solving, and displaying a solutions-oriented approach to challenges encountered You have a keen interest in working in a fast-growth and dynamic environment

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Configures the core system for the technological processes of the customer based on performance requirements. Job Description Formal studies and/or certification in the field of Information Technology 3-8 years of experience in a Network Operations Center (NOC) environment Strong troubleshooting skills across a variety of technologies. Superior written, oral, and presentation skills. Strong Analytical skills with attention to detail Embody a "Whatever it takes" attitude toward Customer Satisfaction and Delight Shift Work Schedule Required Strong knowledge of the ITIL Framework Specific Technical Experience In The Following Technologies ○ Strong skills in performing troubleshooting of environments like MS SQL databases and Citrix Virtual Apps and Desktops ○ Experience with PowerShell or a similar scripting tool ○ Experience with securing both online and on-premises infrastructures ○ Prior experience analyzing or responding to security events and incidents ○ Assist with reviewing, deploying, and implementing security monitoring tools ○ Continuously improves security, compliance, and availability ○ Implement and monitor security measures for the protection of computer systems, networks, and information ○ Identifies opportunities and executes plans to improve workflow and understands and quantifies the business impacts of those improvements for communication to management. ○ Responds to information security-related questions and inquiries using established information security tools and procedures ○ Experience within the medical or healthcare field ○ Certifications: Azure, Citrix, VMWare, ITIL or Network + (Add on advantage) ○ Experience with a ticketing tool ○ Ability to lead and mentor others ○ Experience with remote monitoring technologies (ex., Dynatrace, SolarWinds, Azure Monitoring). ○ Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. ○ Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws. ○ Meet customer-specific credentialing requirements, which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training ○ Estimated up to 5 % Travel for training Responsibilities Include, But Are Not Limited To Performance and Security Event Management Knowledge of network technologies (protocols, design concepts, access control) Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Incident Management (including participation in Major Incident Management if/as needed) Monitoring systems for escalated issues. Report to proper teams and drive process/product issues to resolution Incident Management process for partners and products from third parties Problem & Root Cause Analysis Change Management Continuous Improvement Drive Problem Management/Root Cause Analysis and continual improvement of products and processes Proactively communicate & collaborate with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.) * Ensure Configuration Items (CIs) are identified, accounted for, reported, verified, and audited * Manage and support necessary application & database with help of the developers * Monitor, measure, report, and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs * Define an end-to-end provisioning process facilitating automation wherever possible * Enforce the information security procedures & compliance across IT systems & services Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Job Type- Full Time Location- Ujjain Job Overview: The Digital Marketing Executive will oversee the daily operations of online stores, ensuring a smooth and efficient shopping experience for customers. This role involves managing product listings, inventory, customer service, and optimizing the website's performance to drive sales and improve customer satisfaction. The ideal candidate should have a strong background in e-commerce, possess excellent communication skills, and have a passion for delivering exceptional customer service. Here's the description of responsibilities: Store Management: Oversee the online store's daily operations, ensuring all products are accurately listed and descriptions are up-to-date. Product Listings & Inventory: Manage product catalogs, including pricing, descriptions, images, and inventory levels. Ensure inventory is updated regularly to prevent stockouts or overstocking. Order Processing: Oversee order fulfillment, shipping, and returns, ensuring customers receive timely updates and products are shipped on time. Customer Support: Address customer inquiries and concerns through email, chat, or phone. Provide a high level of customer service and resolve issues effectively. Sales Optimization: Analyze website performance and sales data to identify opportunities for improving product visibility, promotions, and customer engagement. Marketing Activities: Implement promotional campaigns (organic and paid), discounts, and special offers to increase sales. Manage social media, run influencer marketing campaigns. Reporting & Analytics: Monitor sales metrics, track trends, and report on the performance of the online store. Provide recommendations to improve sales and operational efficiency. Quality Assurance: Regularly check the website for any issues, broken links, or errors to ensure a seamless shopping experience for customers. Here's what we are looking for: Is this you? You are familiar with e-commerce platforms such as Shopify, WooCommerce, or similar. You have a strong understanding of online marketing, SEO, and analytics. You have excellent communication skills and a customer service mindset. You can multitask, manage multiple priorities, and work independently. You have strong problem-solving skills and attention to detail. You have solid computer skills, including Google Docs, marketing software (Email Marketing, Adobe Creative Suite, SEO tools, and CRM), and applications (Google Analytics, Google Adwords, etc) Bachelor's degree in Business, Marketing, or a related field (preferred). Compensation: Competitive payment based on your skills, experience, and expertise. Why Leadspanda? Monday to Saturday work week. Paid time off Paid Sick Time Flexible work schedule. A dynamic and supportive work environment. Opportunities for growth and career development. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include Verizon, Citrix, and Publicis Groupe.

Profiles And Languages Level 1 - Application Support (x1) – Spanish + English Level 1 - Infrastructure Support (x1) – Spanish + English Level 2 - Datacenter Support (x1) – Spanish + English Level 2 - Telecom&Infra Support (x1) – Spanish + English Level 2 - Middleware Support (x1) – Spanish + English Level 2 - Security Support (x1) – Spanish + English Level 2 - Database Support (x1) – Spanish + English Time Coverage From 4:30 am to 12:30 pm in India. Experience 2 to 7 years of experience in functional application support and infrastructure incident resolution. Experience using incident management tools, preferably ServiceNow. Technical Skills ITIL Foundation certification. Microsoft Fundamentals certification (preferred). Knowledge of Citrix and Windows environments. Strong skills in diagnosing and filtering incidents (L1 support). Experience with VPN connections. Basic SQL knowledge (e.g., simple queries). Ability to escalate technical issues following standard procedures. Soft Skills Analytical thinking and problem-solving mindset. Good communication skills for interacting with end users. Strong organizational and prioritization abilities. Team player with the ability to work in dynamic, international environments. Willing to cover some weekends in rotation with the rest of the team members Languages Fluent in Spanish. Technical English (reading/writing) preferred.

Our client is a leading global investment and advisory firm known for its deep expertise in private equity, real estate, and alternative asset management. The ideal professional will be responsible for the design and execution of critical transition-to-operations mechanisms along with implementing key processes, procedures, and metrics. Some of the key responsibilities will include: To design and run a global operational team supporting products and services across the enterprise. To identify, review, and understand common trends and patterns across the Enterprise tech Stack and partner with respective teams. To work closely with the Data team and develop a set of robust reporting mechanisms along with monitoring and improving user experience. To be eligible for this role you will require: Overall 16+ years of experience with a minimum of 10+ years in enterprise operational management. Strong experience with ITIL, Incident Management, ServiceNow along with Enterprise tools like Microsoft 365, Citrix, etc. Experience in developing core Service Management processes and scaling operational excellence. Experience of collaborating with internal and external stakeholders along with leading and mentoring the respective teams. Please contact Muhammed Abraar or email your cv directly in word format with job reference number 15222 to Muhammed@theedgepartnership.com Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.