3 Citam Jobs

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a team-oriented environment. We are seeking a Head of Service Management to join our team. As the Asset and Configuration Management Analyst reporting to the Head of Asset and Configuration, you will oversee the Asset and Configuration Management processes, ensuring adherence to internal and external audit requirements. Your role involves collaborating with the Head of Asset and Configuration to implement and uphold Asset and Configuration Management standards, governance, and controls across various technologies and acquisitions using a unified ITSM platform and the Apex Global operational framework. Building and managing stakeholder relationships, streamlining processes, and spearheading continuous improvement initiatives are key aspects of this role. **Primary Responsibilities:** - Maintain an updated and validated database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. - Employ a continuous improvement approach to identify and track company assets, CIs, and dependencies within the Configuration Management Database (CMDB). - Collaborate with key stakeholders, internal teams, and external vendors to introduce and retire assets during changes, releases, upgrades, new technology deployments, and acquisitions. - Assist the Head of Asset and Configuration in overseeing the Data Governance Framework and monitoring the quality of CMDB updates, integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. - Establish and manage relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. - Work closely with IT teams to resolve configuration and asset management-related issues. - Generate and analyze reports to identify trends and areas for improvement. - Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. - Monitor and enforce compliance with configuration and asset management policies and procedures, offering guidance and support to other IT teams. - Support the process owner and process manager in creating principles, processes, and procedures. - Assist in defining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes, and relationships. - Propose scope for service asset and configuration management and conduct configuration audits. **Requirements:** - Demonstrated experience in asset and configuration management utilizing the ServiceNow platform, with expertise in ServiceNow Discovery, Graph Connectors, and Multisource CMDB. - Accreditation in Asset and Configuration Management discipline (ITAM, CAMP, CITAM, or equivalent). - Strong attention to detail, proficiency in data processing, and the ability to operate effectively within a complex global organizational setup. - Exceptional organizational and productivity skills, with the capacity to engage with managers, staff, and stakeholders across the organization. - Proficiency in ITSM tools such as ServiceNow. - Extensive experience and in-depth understanding of Cloud technologies, Physical and Virtual Infrastructure. - Excellent verbal and written communication skills for effective presentations and interactions.,

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. You will apply a continuous improvement approach to identify and track company assets, CIs, and their dependencies within the Configuration Management Database (CMDB). Collaborating with key stakeholders, internal teams, and external vendors, you will facilitate the introduction and retirement of assets through various changes, releases, upgrades, deployments, and acquisitions. Furthermore, you will support the Head of Asset and Configuration in managing the Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establishing and maintaining relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM will also be part of your role. You will work closely with IT teams to identify and resolve issues related to configuration and asset management, generate and analyze reports to identify trends and areas for improvement, and implement and maintain best practices for configuration and asset management. Monitoring and enforcing compliance with configuration and asset management policies and procedures, along with providing guidance and support to other IT teams on related issues, will also be essential. Key requirements for this role include proven experience in asset and configuration management using the ServiceNow platform, focusing on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. Possessing ITAM, CAMP, CITAM, or other accreditations in the Asset and Configuration Management discipline is crucial. Strong attention to detail, the ability to process data, and work in a complex global organizational environment are essential. Additionally, you should have experience with ITSM tools like ServiceNow, knowledge of Cloud technologies, Physical and Virtual Infrastructure, and excellent verbal and written communication skills.,

Job Title: SAM System Architect Dear Candidates, Greetings from ExxonMobil! Please copy and paste the below link into your browser to apply for the position in the company website. Link to apply: https://jobs.exxonmobil.com/job-invite/80563/ Please find the JD below, What role you will play in our team We are seeking a highly skilled Software Asset Management Solution Architect for providing increasingly critical technical expertise on all SAM Processes and Platform in our scope. Their primary focus will be on providing technical guidance to both the Teams (Product & Operations Team) to ensure seamless integration and support is provided across the organization. They will also guide Teams to perform Service Now break-fix activities using global consistent methodologies and tools. In addition, they will act as an expert in SAM area to provide high-quality advice to internal stakeholders and SAM engineers in improving the existing process and making it more robust. With the SAAS Application getting added to SAM scope, architect will help adapting the SAM program to address the new and varied challenges presented by cloud architecture Also ensuring the SAM programs must be able to measure software completely and accurately in the new architecture with all its complexities and nuances. Job location is based out of Bangalore, Karnataka. What you will do Their expertise will be crucial in ensuring compliance with software licensing agreements and optimizing our software licensing strategies. Identify and resolve discrepancies in software asset records. Govern and Manage software asset management processes, including analytics of contracts, usage, and deployment data. Collaborate with stakeholders to gather requirements and design solutions for SAM processes. Create and maintain documentation for SAM processes, customizations, and configurations. Generate regular reports on software usage, license compliance, and cost savings. About You Skills and Qualifications Individuals need to possess a strong background in information technology, combined with expertise in software asset management principles and practices. A bachelors degree in a relevant field such as information technology, computer science, or business administration is often a minimum requirement. Additionally, certifications such as Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM) can demonstrate a candidate’s knowledge and commitment to the field. Minimum of 8 years of hands-on experience in SAM Technical experience pen to a full-time office-based job Solid technical knowledge and understanding of various IT assets, software licensing models, and industry best practices are essential. Strong analytical and problem-solving skills, as well as attention to detail, are necessary for accurately managing and reconciling complex asset inventories. Effective communication and interpersonal skills are also crucial, as IT Asset Managers often collaborate with cross-functional teams Preferred Qualifications/ Experience Have SAM experience with latest technology in the market – like SAAS Management and optimization, AI driven tools to manage SAM. Thanks & Regards, Anita Bhati.