IT Operation Infrastructure Lead Paark Business Consultants

15.0 - 24.0 years

25 - 30 Lacs

Navi Mumbai

Work from Office

IT Operations Lead Location: Navi Mumbai Role Overview We are seeking an experienced IT Operations Lead to oversee the daily operations of our Corporate IT Operations Centre. This hands-on leadership role is responsible for ensuring the reliability, security, and efficiency of enterprise IT infrastructure. The ideal candidate will proactively resolve issues, manage a technical support team, and drive compliance with industry standards in a dynamic 24/7 environment. Key Responsibilities Lead 24/7 maintenance and support of IT systems, including networking, telephony, security, and physical infrastructure. Ensure compliance with IT service management and security standards (ISO 20000, ISO 27001), maintaining accurate documentation for all IT assets. Mentor and manage a technical support team, assigning tasks and fostering a collaborative culture. Plan and execute IT projects, providing accurate estimations and timely delivery. Monitor system health, analyze incidents, and implement solutions to minimize user impact. Oversee IT asset management, configuration, and vendor relationships. Drive process improvement and operational efficiency across IT operations. Communicate effectively with stakeholders and team members, ensuring clear updates and strong relationships. Desired Skills & Experience 15+ years of experience in enterprise IT infrastructure design, integration, and management. In-depth knowledge of networking (LAN, WAN, firewalls, routers, switches), security, and cloud transformation. Experience with ITSM processes and tools; certifications such as CCNP, MCSE, CISSP, ITIL, or Six Sigma preferred. Strong leadership, analytical, and problem-solving skills. Proven ability to prioritize in a fast-paced environment and meet tight deadlines. Excellent communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders. Hands-on experience with monitoring tools (e.g., Zabbix, Nagios, Solarwinds) and vendor management. Experience with public cloud infrastructure, software-defined networking, and Infrastructure as a Service models. Interested candidate can share their cv at piyali.saha@parkconsultant.in

Posted 10 hours ago

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