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Infrastructure Engineering Associate Advisor - HIH - Evernorth Cigna

5.0 - 10.0 years

4 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Responsibilities Ensure platform service performance through pro-active monitoring, alerting, and tool automation. Support day to day operations of Cignas Cisco IPT & Video environment (Webex Calling, UCM, CUC, Expressways, Control Hub) Support day to day operations of Cignas Oracle SBC environment (4600,4900) Work with the voice infrastructure team to respond to escalated incidents, driving to resolution. Work across individuals/teams to ensure any issue is resolved as quickly and correctly as possible. Work in Service Now to assist in Ticket resolution for MAC or trouble requests. Perform trend analysis and develop action plans for improving system stability and reducing costs. Collaborate...

Posted 5 months ago

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