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MAC Support/JAMF/MDM || Immediate Joiner || Thane, Mumbai Teleperformance (TP)

1.0 - 6.0 years

1 - 5 Lacs

Thane, Hyderabad, Gurugram

Work from Office

Purpose of Position: Providing first call resolution and actively manage activities surrounding the resolution of IT issue calls to ensure minimal business impact.. Key Skills/Responsibilities: Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties. Technology supported by the help desk, including Windows machines, O365, Azure, and other Microsoft tools. Troubleshoot issues related to MAC and VPN sessions on Windows & Macintosh Platform. Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. Collect and consolidate required information from reporting parties into ticketing system. Performs other related duties and assignments as required and as assigned by supervisor or manager. Job Duties: Provide first call resolution. Escalation of the more complicated issues to the higher level; Be a true team member in Teleperformance focused in the success of the company; Interaction with other departments in order to improve and or maximize the projects(s) results; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Take an active role in the development of the departments strategic and plans as required by department leadership; Communicate to leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document. Technical Skills: Knowledge in software related to JAMF, Azure, Service Now etc. would be beneficial Understanding of Hardware and Software installation and configuration. Experience using and troubleshooting MS Office. Knowledge of Microsoft operating systems. Qualifications Graduation from a recognized university is must (preferred but not required) Must be proficient in communication Fresher or Experienced Candidate with technical inclination is must Proficient with Microsoft Office tools Should have knowledge about Windows & Macintosh Operating System Must have exceptional verbal and customer service skills as Voice Process Must have excellent writing skills Must have the ability to multi-task and prioritize Must be able to perform duties with minimal supervision Experience on Service Now/ Active Directory and/or Citrix is preferred Must have typing speed of at least 25 words per minute with 80% accuracy. Should be able to work in 24/7 working environment with rotational Week Offs B2 English Preferred

Posted 3 weeks ago

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Senior Support Engineer ( L2) Help Desk Sampoorna Consultants

5 - 8 years

7 - 10 Lacs

Chennai

Work from Office

Sr. Support Engineer (L2) Help Desk - J47700 This role is based in India with working from Chennai Office. It includes regular interaction with other geographically located teams and users. Work on Global Service Desk Team manage Helpdesk Calls, Emails and support applications supported by Desktop Team Key Responsibilities: Answer the Service Desk phone, emails and walks ups. Accurately log all faults and requests on Jira Service Desk. Actively monitor and progress all incidents and service requests to ensure resolution within SLA. Complete Service Desk communications to the business and internal IT teams for incidents. Ensure appropriate escalation, co-ordination, conferencing, and resource for critical and major incidents. Coordinate with the business PC moves and similar projects. Monitor critical and essential systems using the monitoring tools provided. Effectively resolve issues and calls raised or allocate to an appropriate 3rd line resource. Monitor server and network alerts. Mentor 1st Line Service Desk and Work with 3rd Line to develop competency and learn new technologies. Set up remote access and provide documentation and user demonstration. Support and configures printers, PCs and associated peripherals, phones etc. Carry out any other tasks as agreed by the Service Desk Manager. Should be able to work and execute desktop projects like laptop upgrade, OS upgrade and other relevant technologies. Essential (5-7 Years of experience) Familiar with Microsoft Azure Virtual Desktop and other Microsoft Applications Laptop (Windows & Mac) Build and Troubleshoot Cisco VPN, Active Directory, Networking Configuration, Server, Switch, Operating Systems, Call Centre Applications Monitoring tools like PRTG, Open Search, Nagios Available to work on 24X7 support as per requirement Required Candidate profile Candidate Experience Should Be : 5 To 8 Candidate Degree Should Be : BCA,BE-Comp/IT,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,Diploma

Posted 3 months ago

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