3 Cisco Unity Jobs

NTT DATA is looking for a Network-Voice/Collaboration - Network Convergence Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India. As an Advisor, you will be responsible for handling various aspects related to IP Telephony, both in cloud and on-premises solutions. Your expertise in technologies such as CUCM, Cisco Unity, Expressways, Voice Gateways, and CUBE will be crucial for providing Level 3 support during break fix situations and guiding platform changes. Your role will also involve developing Low Level Designs for migrations, upgrades, and third-party integrations. Knowledge of protocols like SIP, MGCP, H323, and TCP/IP will be essential in executing these tasks efficiently. Additionally, having a Cisco Certified Voice Professional (CCVP) certification is desired, along with moderate knowledge of voice contact center business models. NTT DATA is a renowned global innovator of business and technology services, catering to 75% of the Fortune Global 100 companies. Committed to fostering innovation, optimization, and transformation for long-term success, NTT DATA boasts experts across 50 countries and a strong partner ecosystem. The company's services span business and technology consulting, data and artificial intelligence, industry-specific solutions, application development, infrastructure management, and connectivity solutions. As a leading provider of digital and AI infrastructure worldwide, NTT DATA is dedicated to helping organizations and societies transition confidently into the digital future. If you are a proactive, innovative individual with a passion for networking and collaboration technologies, NTT DATA welcomes your application to be part of their forward-thinking organization. Apply now to embark on a rewarding career journey with a trusted global leader in business and technology services.,

As an Enterprise Voice Engineer (Associate), you will play a crucial role in supporting mission-critical voice infrastructure systems. Your responsibilities will include assisting in the deployment and basic support of voice infrastructure processes, upgrading voice routers and Cisco Unified Communication servers, and investigating functionality issues related to voice application data and system configurations. You will work closely with technical application teams to analyze and resolve application-related performance issues. In addition, you will be involved in voice administration tasks such as the installation and configuration of voice infrastructure, deployment of backup and recovery processes, and implementation of maintenance processes to ensure system stability and performance. You will also participate in Disaster Recovery tests for designated voice systems and contribute to monitoring, optimization, and diagnosis of network systems, providing detailed documentation to management. Collaborating with the Enterprise Voice Engineer Team Lead, you will help implement, configure, and support the Enterprise Voice Infrastructure. Adhering to change management policies, you will document all work and ensure compliance with organizational requirements. Similarly, you will manage incidents and requests, ensuring they meet organizational SLA and SLT requirements. To be successful in this role, you should have a minimum of 1-3 years of experience supporting an enterprise voice platform in a 24x7 environment. Proficiency in Cisco platforms like Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, and Cisco Emergency Responder is essential. Your skills should also encompass VOIP, Mobility, Wireless, Call Accounting systems, Voice recording systems, and Wallboard systems. You should demonstrate expertise in configuring voice architecture, collaborating with cross-functional teams and vendors, and possess excellent verbal and written communication skills, including active listening.,

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,