1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As an Enterprise Voice Engineer (Associate), you will play a crucial role in supporting mission-critical voice infrastructure systems. Your responsibilities will include assisting in the deployment and basic support of voice infrastructure processes, upgrading voice routers and Cisco Unified Communication servers, and investigating functionality issues related to voice application data and system configurations. You will work closely with technical application teams to analyze and resolve application-related performance issues. In addition, you will be involved in voice administration tasks such as the installation and configuration of voice infrastructure, deployment of backup and recovery processes, and implementation of maintenance processes to ensure system stability and performance. You will also participate in Disaster Recovery tests for designated voice systems and contribute to monitoring, optimization, and diagnosis of network systems, providing detailed documentation to management. Collaborating with the Enterprise Voice Engineer Team Lead, you will help implement, configure, and support the Enterprise Voice Infrastructure. Adhering to change management policies, you will document all work and ensure compliance with organizational requirements. Similarly, you will manage incidents and requests, ensuring they meet organizational SLA and SLT requirements. To be successful in this role, you should have a minimum of 1-3 years of experience supporting an enterprise voice platform in a 24x7 environment. Proficiency in Cisco platforms like Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, and Cisco Emergency Responder is essential. Your skills should also encompass VOIP, Mobility, Wireless, Call Accounting systems, Voice recording systems, and Wallboard systems. You should demonstrate expertise in configuring voice architecture, collaborating with cross-functional teams and vendors, and possess excellent verbal and written communication skills, including active listening.,

Posted 2 days ago

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Escalation Engineer TTEC Digital

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

Posted 4 days ago

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