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2.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a Diagnostic Engineer III in a fast-paced and demanding environment, you will be responsible for identifying and resolving complex telephony and technology issues. Your main duties will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution of customer issues, reporting findings, tracking progress, and documenting communications within the incident management system. You will manage your workload to meet defined Service Level Objectives and maintain high standards of conduct, ethics, judgment, independence, and discretion. Building positive relationships with internal and external customers is also a key aspect of this role. To be successful in this position, you must have at least 10 years of experience in performing break/fix, moves, adds, and changes for telephony equipment, along with 7 years of experience supporting Cisco solutions such as Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling, and Contact Center. Additionally, you should have experience in ICM and VXML Scripting, using automated ticketing systems, and supporting Cisco hardware and software. Strong computer skills, excellent knowledge of general business applications, and proficiency in English communication are essential requirements. You should also possess strong analytical, interpersonal, and relationship-building skills, familiarity with voice and data equipment and technologies, and be adept at using various systems and applications. Preferred qualifications for this role include industry certifications in telephony and associated technology solutions, particularly Cisco Certifications such as CCIE Collaboration or CCNP Collaboration. Working experience in the managed services industry, a Bachelor's degree in Computer Science, and an understanding of quality processes like ITIL would also be advantageous. Your ability to adapt to change quickly, multitask, and demonstrate a strong work ethic, personal drive, negotiation skills, and conflict resolution abilities will be key in excelling in this position.,

Posted 2 weeks ago

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Network Engineer at our company, you will be responsible for designing, implementing, and maintaining complex network infrastructures based on CISCO technologies. With your 2 to 4 years of experience, you will configure and troubleshoot CISCO routers, switches, firewalls, and other networking devices to ensure smooth network operations. Your role will involve monitoring network performance, proactively identifying and resolving issues, and ensuring network security and compliance with industry standards and regulations. Additionally, you will provide training and support to other IT staff and end-users. To excel in this role, you should possess extensive knowledge of CISCO networking technologies including routers, switches, firewalls, VPNs, STP, VTP, VLAN, EIGRP, BGP, IPsec, SSL, FlexVPN, DMVPN, Layer-2 & Layer-3. Your expertise in network protocols such as TCP/IP, OSPF, BGP, and MPLS will be crucial, along with experience in network monitoring tools like SolarWinds, PRTG, or Nagios. A strong understanding of wireless technology including Cisco WLC, Cisco AP, and Unifi will further enhance your capabilities as a Network Engineer. If you are passionate about CISCO networking technologies and have a solid background in network engineering, we invite you to apply for this exciting opportunity.,

Posted 1 month ago

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

You are invited to join our team as a Network Engineer in Ahmedabad. We are looking for an individual with a strong background in CISCO networking technologies. As a Network Engineer, your primary responsibilities will include designing, implementing, and troubleshooting network infrastructures based on CISCO technologies. You should possess 2 to 4 years of experience in this field. Your skills should include configuring and troubleshooting CISCO routers, switches, firewalls, and other networking devices. Monitoring network performance to identify and resolve issues proactively, ensuring network security and compliance with industry standards, and providing training and support to IT staff and end-users are essential aspects of this role. A successful candidate must have extensive knowledge of CISCO networking technologies such as routers, switches, firewalls, VPNs, STP, VTP, VLAN, EIGRP, BGP, IPsec, SSL, FlexVPN, DMVPN, Layer-2 & Layer-3. Additionally, experience with network protocols including TCP/IP, OSPF, BGP, and MPLS, familiarity with network monitoring tools like SolarWinds, PRTG, or Nagios, and a strong understanding of wireless technology (Cisco WLC, Cisco AP, Unifi) are required. If you are passionate about CISCO networking technologies and have a solid background in network engineering, we encourage you to apply for this exciting opportunity.,

Posted 1 month ago

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

You are invited to join our team as a Network Engineer in Ahmedabad. The ideal candidate should possess 2 to 4 years of experience with a strong background in CISCO networking technologies. Your responsibilities will include designing, implementing, and troubleshooting complex network infrastructures based on CISCO technologies. You will be configuring and troubleshooting CISCO routers, switches, firewalls, and other networking devices. Monitoring network performance, identifying issues proactively, ensuring network security, and compliance with industry standards and regulations will also be part of your role. Moreover, you will be providing training and support to other IT staff and end-users. You should have extensive knowledge of CISCO networking technologies including routers, switches, firewalls, VPNs, STP, VTP, VLAN, EIGRP, BGP, IPsec, SSL, FlexVPN, DMVPN, Layer-2 & Layer-3. Experience with network protocols such as TCP/IP, OSPF, BGP, and MPLS is required. Furthermore, familiarity with network monitoring tools and software such as SolarWinds, PRTG, or Nagios is a plus. A strong understanding of wireless technology (Cisco WLC, Cisco AP, Unifi) is desired for this role. If you are passionate about CISCO networking technologies and have a solid background in network engineering, we look forward to receiving your application.,

Posted 1 month ago

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