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0 years
0 Lacs
Greater Kolkata Area
On-site
As an Operations Associate at Cirrus Tech Services, you will be an integral part of our dynamic team, supporting the day-to-day operations of our organization. We are looking for a detail-oriented individual with excellent MS-Office skills and proficiency in spoken and written English. Key Responsibilities Assist in managing daily operations, including coordinating schedules, organizing meetings, and preparing reports. Provide administrative support to various departments, ensuring smooth and efficient workflow. Maintain accurate records and databases, updating information as needed. Communicate effectively with internal and external stakeholders, handling inquiries and requests in a timely manner. Collaborate with team members to streamline processes and improve operational efficiency. Participate in special projects and initiatives as assigned by management. Uphold company policies and procedures, ensuring compliance at all times. If you are a proactive and adaptable individual with a passion for operations, we invite you to join our team at Cirrus Tech Services. Bring your strong organizational skills and attention to detail to contribute to our continued success. Apply now and be part of a company that values your talent and dedication. About Company: Cirrus Tech Services is a Kolkata-based company specializing in computer hardware repair, IT support, and networking solutions. We offer expert services in laptop, desktop, printer, and server repairs, along with CCTV installation and AMC. Known for our quality service and trusted by clients across sectors, we work with top brands like HP, Dell, Lenovo, Cisco, Ubiquiti, and more.
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
faridabad, haryana
On-site
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We're seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we'd love to hear from you. As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We're looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you'll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence. Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center. Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability. Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards. Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date. Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations. Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security. Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation. What We Offer: Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT. Competitive Compensation: We offer competitive rewards for your compensation and efforts. Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field. Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required. Experience: 3+ years of experience in data center operations, with a strong focus on independent or freelance projects. Technical Skills: Extensive hands-on experience with Cisco and Juniper networking devices. Strong proficiency in managing and troubleshooting Windows and Linux-based systems. Solid understanding of networking principles (TCP/IP, DNS, VPN, VLANs). Experience with virtualization technologies such as VMware or Hyper-V is a plus. Certifications: Valid certifications like Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or CompTIA Linux+ are highly desirable. General Requirements: Ability to travel to various data center locations on short notice. Flexibility to work outside regular hours, including nights and weekends if required. Must have access to necessary tools and equipment to perform data center tasks. Strong problem-solving skills, with the ability to work independently and remotely. Excellent communication skills for collaboration with remote teams.,
Posted 2 days ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Cisco Unified Contact Center Express . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
3.0 - 5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Cisco Unified Contact Center Express . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As an experienced Network Support Engineer at our leading generic medicines manufacturing company, you will play a crucial role in ensuring the smooth operation and maintenance of our global network infrastructure. Your primary responsibilities will include providing network support for WAN, Campus LAN, Wireless, and Datacenter devices, along with hands-on troubleshooting experience in Routing Protocols EIGRP, OSPF, and BGP. You will be responsible for supporting network hardware platforms such as Cisco Nexus, Wireless (Cisco/Aruba), Riverbed, Cisco ACI, SDWAN, and F5 load balancers, while also offering level 3 support for network services and requests. In this role, you will be involved in the installation and upgradation of network hardware and software, proactively monitoring performance and availability, responding to critical network incidents, and taking ownership of tickets until resolution. Additionally, you will perform configuration changes and maintenance activities, as well as represent changes in CAB meetings. Familiarity with IT Service Management (ITSM) processes will be essential for success in this position. To qualify for this role, you should hold an Engineering/Bachelor's degree in IT or a related field, along with leading certifications in Networking such as CCNA, CCNP, etc. You must have 8-12 years of relevant experience in Network operations, including at least 2 to 3 years as an L3 Engineer. Global enterprise experience is preferred, and you should possess a high level of knowledge in network technologies like WAN, datacenter networks, and campus LAN. Proficiency in IP Protocols, IP filtering, firewalling, Routing Protocols, Quality of Service, MPLS, and Ethernet is required. Experience with Cisco/Aruba wireless technology, Cisco ACI, SDWAN, and F5 load balancers technologies is a must, along with familiarity with Cisco, HP/Aruba, Riverbed tools and technologies. Knowledge of Service Now ticketing tool and SolarWinds monitoring tool is beneficial, and expertise in Network scripting (pearl/python/SWQL) would be an added advantage. You will report to the Sr Manager and will have the opportunity to contribute to our mission of making good health more affordable and accessible to millions worldwide. Join us in our quest to continue making a difference and be part of a diverse team that is dedicated to improving lives through innovation and excellence.,
Posted 2 days ago
10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last We do things differently. As a pioneer in a highly competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative Title: IOT (Sr Engineer/Assistant Manager - Technical Support) Noida - Full Time Experience – 10+ years Job Description What You’ll Be Responsible For: Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and repairing faults Engaging with customers directly to quickly get to the root of their problem Taking a customer through a series of actions to resolve a problem Provide support in the form of procedural documentation Managing multiple cases at one time Showing a passion for continued learning, staying abreast of new technology and techniques Manage your own workload by accurately gauging timelines and meeting deadlines Work across teams and communicate with leadership, product owners, and other technologists What You Bring: Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment Experience in Core network/Paco operation will be preferred. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous Experience with network monitoring software, IP network and applications to read logs (Wireshark) Experience with running trace logs for telecom troubleshooting Experience with Salesforce, Zendesk or ticket tracking best practice Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Good written and verbal communication in English Good verbal communication and average written communication skills in Mandarin language is must. Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process. Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
Posted 2 days ago
5.0 - 10.0 years
0 Lacs
noida, uttar pradesh
On-site
Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will need to identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions for other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support for any alarm/event/KPI related issues and will have close collaboration with the field team for all field activities such as hardware failures and node unreachable instances. Ensuring timely restoration of services to maintain MTTR for good customer experience and high service availability to meet Service Level Agreements (SLA) is crucial. Proactive involvement in detecting possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function is required. You will also be responsible for node health checks, backups, and troubleshooting any deviations identified, along with sharing details for MIR & CSR to respective teams. Having an end-to-end network understanding and handling 3PP/OEM, problem management support, data analytics, and customer governance will be part of your responsibilities. You will need expertise in IP firewall on Cisco FTD + Firepower + ASA, good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP security protocols such as IPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, as well as telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication and troubleshooting skills are essential for this role, along with having 5-10 years of relevant experience in the IP domain.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
You are a highly skilled IT Network & Operations Manager with over 5 years of experience in network infrastructure, IT operations, and project management. Your main responsibility will be to ensure the smooth functioning of IT services, manage network infrastructure, lead IT projects, and drive operational efficiency. Your key responsibilities will include overseeing IT operations & service management, managing network infrastructure, leading IT projects, ensuring security & compliance, and providing team leadership & vendor management. You will also be required to develop IT performance metrics and reporting dashboards to monitor the efficiency of IT services. To excel in this role, you should have a Bachelor's/Masters degree in IT, Computer Science, or a related field along with certifications such as CCNA, CCNP, ITIL, and PMP. Your technical skills should cover networking (Cisco, Fortinet, Palo Alto, etc.), IT operations (Windows/Linux servers, Active Directory, Cloud platforms), security (Firewall management, SOC, SIEM), and project management methodologies (Agile, Waterfall). Moreover, you should possess strong problem-solving and analytical skills, effective leadership and team management abilities, excellent communication and stakeholder management skills, and the capability to work well under pressure and meet deadlines.,
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Technical Assistance Center (TAC) Network Engineer with 3+ years of experience, your primary responsibility will be to provide technical support and resolve network-related issues for customers. You should have a strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, SNMP, OSI model, and network architectures. Your proficiency in routing and switching is crucial, as you will be configuring, managing, and troubleshooting routers and switches. Knowledge of dynamic routing protocols such as OSPF, BGP, and VLANs is essential. Additionally, you should be well-versed in network security principles, firewalls, VPNs, IPS/IDS systems, ACLs, and security best practices. Experience with network monitoring tools, management protocols, and performance optimization techniques is required. You should have excellent troubleshooting skills to identify and resolve network issues efficiently. Familiarity with networking hardware from vendors like Cisco, Juniper, and Arista is expected. Strong communication skills are essential for interacting with customers, understanding their requirements, and providing clear explanations. Proficiency in documenting network configurations, troubleshooting steps, and solutions is necessary for future reference and knowledge sharing. A TAC Network Engineer should be committed to continuous learning, staying updated with the latest networking technologies, trends, and industry developments. User-level knowledge of Jira ticketing, Slack usage, and Splunk is a plus. This role requires working in a 12-hour shift pattern (4 days on, 3 days off) with 24/7 support on a rotational basis every 3 months. Immediate to 15 days notice period is expected, and the work mode is from the office. If you possess technical expertise, problem-solving abilities, communication skills, and a customer-centric approach, we encourage you to apply for this challenging and rewarding position as a TAC Network Engineer.,
Posted 2 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
(Senior) Engineer, Network Engineering Data Services Role Description Summary The (Senior) Engineer, Network Engineering Data Services works closely with SES Networks customers, Product teams and Operation teams to design, implement, maintain, and monitor SES Network products and the customers’ premise equipment at remote locations. This role will be responsible for implementing and testing internal and customers’ networks end-to-end. In this role, the position holder will serve as Subject Matter expert in the field of communication services and applications. Primary Responsibilities / Key Result Areas ▲ Provide implementation support for all SES Network related services sold to our customers ▲ Interact daily with SES teams responsible for activating and supporting SES service to our customer base ▲ Support network service activation for the Maritime Cruise and Aero industry ▲ Provide Level 3 support for Network Operations Centre ▲ Manage the relationship with peers and third parties to deliver a successful and optimized network and Satellite environment ▲ Create, disseminate and (as required) update documentation of SES Networks of identified network processes, procedures, and controls ▲ Work directly with customers and other internal departments and organizations to facilitate networks engineering implementation, and acceptable levels service ▲ Manages tools required to efficiently operate within the networking team specifically Monitoring and management tools ▲ Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken ▲ Provide Pre-Sales support as needed COMPETENCIES ▲ Ability to interact with customers and team members without supervision ▲ Sense of urgency, initiative, and competitive drive to get things done ▲ Strong technical problem solving and analytic skills to isolate problems, recommend and implement solutions ▲ High attention to detail ▲ Follow tasks to completion and be dependable ▲ Demonstrate a professional business attitude when working with internal staff and external customers ▲ Ability to work at in a fast-paced environment, dealing with multiple priorities ▲ Ability to manage projects ▲ Ability to learn new technologies quickly Qualifications & Experience ▲ Bachelor’s degree in IT or equivalent filed ▲ 5+ years of experience in MPLS, L2VPN, L3VPN, IP Transit, Carrier Ethernet, CG-NAT ▲ 5+ years of experience of deployment experience of Quality of Service within a network ▲ CCNP, or CCDP, or JNCIP is a must ▲ CCIE, JNCIE certification is a plus ▲ Extensive TCP/IP and routing knowledge (BGP,OSPF,ISIS,BFD) ▲ Familiarity with the Cisco and Juniper routing and switching product lines ▲ Professional level at various IGP protocols ▲ Professional level knowledge of Switching Protocols ▲ Professional level in BGP protocol ▲ Expertise on Service provider and Enterprise networks ▲ Expertise on Versa SD-WAN solutions ▲ Experience with network security and network management ▲ Be proficient on Linux, and Windows servers ▲ Experience In Satellite Communication Systems Preferred OTHER KEY REQUIREMENTS / COMMENTS On-call duties will be required 24/7 on a rotational basis "SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law."
Posted 2 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Engineer, Internal Networks Engineering Primary Responsibilities / Key Result Areas Design, implement, operate, and enhance the global SES Network Infrastructure (LAN / WAN / DNS / Wi-Fi / Datacenter) both on premise and in the Cloud using industry best practices and innovation as well as SES defined architecture standards and guidelines Provide leadership regarding Cloud network architecture and the implementation of infrastructure to support the modernization of systems Establish and maintain cloud architecture, tools, and processes for migrating legacy applications to modern architectures using Agile / DevOps approaches Simplify the existing MPLS WAN using SDWAN technologies by implementing an SDWAN strategy using new technology with a focus on Versa and Microsoft ExpressRoute Design and enhance on premise infrastructure to migrate disparate enclaves to a modern multi-tenant solution Act as the liaison between the IT Network team and internal and/or external vendors for project execution Responsible for the creation of the project inputs for annual IT Network budget Negotiate with equipment suppliers and recommend cost effective solutions and ongoing maintenance arrangements Proactively monitor the SES IT Infrastructure both on prem and Cloud through enterprise monitoring tools Proactively monitor the internet, MPLS and telephony connectivity and work with the providers on incidents Actively participate in Problem / Incident resolution and manage complex trouble tickets as required Create troubleshooting procedures for complex issues Create knowledge base articles and documentation to be used by internal IT teams Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues Maturity improvement and adherence of/to all IT service management processes, including change management Devise and maintain standards and standard operating procedures Work actively with the Service Desk to help create troubleshooting procedures for common issues Help create knowledge base articles for common issues and for user self-help portal Stay up to date with state-of-the-art IT concepts and technologies COMPETENCIES Ability to integrate into and lead cross-functional and/or virtual project teams Professional level understanding of network architectures, technologies and protocols including cloud concepts Developed Interpersonal skills - Teamwork / Relationship management / Problem solving Strong analytical and problem-solving skills: ability to frame complex problems or business issues and can elaborate and articulate alternative solutions Innovative spirit and business acumen Proactive approach towards potential and/or current customers Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change Willingness to learn new technologies Strong focus on simplification and standardization Qualifications & Experience Bachelor’s degree in Computer Science, Business Information Systems or equivalent Minimum 5 years of applicable professional experience in a large heterogeneous environment Strong Networking Experience – Cloud / LAN / WAN / Wi-Fi / Datacenter with a focus on Microsoft Azure, Cisco and Versa Experience with Agile / DevOps methodologies Solid experience with IP routing / switching including BGP, OSPF and QoS Microsoft Azure / Cisco certifications Experience with SDWAN technologies Experience with VOIP / Unified communications with a focus on Microsoft Teams Other Key Requirements / Comments On-call duties will be required 24/7 on a rotational basis Ability to travel domestically and internationally around 10% of the time SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here.
Posted 2 days ago
8.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Company Description Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening. Job Description We are seeking a skilled IT Infrastructure Engineer II with a primary focus on network engineering and solid experience with servers, storage, and virtualization. This role is essential for designing, implementing, and managing our network infrastructure, ensuring seamless connectivity, and supporting the growth and reliability of our IT services. Key Responsibilities: Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. Configure and manage Cisco L2/L3 switches, including Stackwise, Cisco IOS upgrades, and switch configurations. Utilize advanced Layer 2 technologies (e.g., STP, VLANs, 802.1Q) and Layer 3 protocols (e.g., BGP, OSPF). Administer and configure Access Control Lists (ACLs) and VLANs. Perform VPN design and management. Troubleshoot complex network issues, ensuring network performance meets business needs. Collaborate with teams to implement and manage server, storage, and virtualization solutions, integrating them with the existing network infrastructure. Monitor network performance, ensuring high levels of data quality, reliability, and security Work on network-related projects, including scaling, upgrading, and enhancing existing infrastructure. Document network configurations, policies, and procedures, ensuring easy handover and knowledge sharing. Support and participate in the planning and execution of disaster recovery and business continuity plans. Participate in an on-call rotation to provide after-hours support as needed. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Minimum 8 years of experience in network engineering, with additional experience in servers, storage, and virtualization technologies. Strong skills in network hardware and software, especially Cisco, Palo Alto Networks, Juniper Mist, and AWS Cloud. Proficiency in virtualization technologies (e.g., VMware) and storage solutions. Configuration and management of Cisco switching and routing technologies, including Layer 2/3 protocols, ACLs, and device log monitoring. Knowledge of network protocols (e.g., TCP/IP, BGP, OSPF) and network security. Certifications such as CCNA, CCNP, or equivalent are a plus. Excellent problem-solving skills, with the ability to troubleshoot network and infrastructure issues. Strong written and verbal communication skills. Additional Information To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants . Please visit our career page at: http://www.guardanthealth.com/jobs/
Posted 2 days ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Home » Network Infrastructure Engineer Network Infrastructure Engineer by HR Neev Systems July 30, 2025July 30, 2025 Role – Network Infrastructure Engineer Experience :- 5 + Years Location :- Hyderabad Job Description Role Overview: The Network and Infrastructure Engineer will be responsible for designing, implementing, managing, and maintaining a robust, secure, and scalable enterprise network and infrastructure across multiple sites. This role will ensure high availability, performance, and security of network services, data centers, and cloud infrastructure while supporting business continuity and growth. Key Responsibilities Network Architecture & Management: Design, deploy, and manage enterprise-grade network infrastructure (LAN, WAN, VPN, SD-WAN, MPLS, and Wireless) across multiple sites. Implement routing, switching, and firewall solutions to ensure secure and efficient connectivity. Monitor and optimize network performance, capacity, and scalability. Infrastructure Administration: Manage on-premises and cloud-based server infrastructure (Windows, Linux, VMware, Hyper-V, OCI, AWS, etc.). Ensure proper backup, disaster recovery, and business continuity plans are in place and tested. Maintain and monitor data center infrastructure, storage solutions, and virtualization platforms. Security & Compliance: Implement and maintain network security measures, including firewalls, IDS/IPS, endpoint security, and vulnerability management. Ensure infrastructure adheres to compliance standards (ISO 27001, SOC 2, GDPR, etc.). Manage access control, identity management, and secure remote access. Collaboration & Support: Work closely with cross-functional teams to support business applications and IT initiatives. Provide Level 3 support for escalated network and infrastructure issues. Manage vendors, service providers, and hardware/software procurement. Documentation & Process Improvement: Develop and maintain comprehensive infrastructure and network documentation. Evaluate emerging technologies and recommend improvements for scalability and cost-efficiency. Establish standard operating procedures for monitoring, patching, and incident response. Key Skills & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. Experience: 5+ years in enterprise network and infrastructure engineering roles with multi-site environments. Technical Skills: Expertise in network technologies: Cisco, Juniper, Fortinet, Palo Alto, or similar. Strong knowledge of routing (BGP, OSPF, EIGRP), switching (VLAN, STP), and WAN technologies. Experience with cloud platforms (Azure, AWS, OCI) and hybrid infrastructure. Proficient in virtualization technologies (VMware ESXi, Hyper-V, Nutanix). Solid understanding of cybersecurity principles and tools. Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * previousSenior Java Developer – AWS nextWorkday Finance & SOX Compliance
Posted 2 days ago
8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Summary We are looking for a skilled and proactive Network Security Engineer (L2) to join our IT infrastructure team. The ideal candidate should have hands-on expertise in Palo Alto Firewalls, and be a Cisco Routing and Switching expert, The role involves network configuration, troubleshooting, and supporting a secure and efficient network infrastructure. Key Responsibilities Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, VPNs, and threat prevention. Implement and support enterprise network infrastructure with a strong focus on Cisco Routing and Switching (IOS, NX-OS) Perform L2-level incident management and change implementations. Monitor network performance, availability, and security using tools like SolarWinds, SNMP etc Collaborate with L1 and L2 teams for escalations, root cause analysis, and project execution. Document network topologies, configurations, and standard operating procedures. Participate in 24x7 on-call rotation and planned maintenance activities as required Required Skills And Experience 4–8 years of relevant experience in network and security domain Hands-on experience with Palo Alto Firewalls (PAN-OS) – including rule configuration, logs analysis, and troubleshooting. Strong expertise in Cisco Routing and Switching (BGP, OSPF, EIGRP, VLANs, STP, EtherChannel). Familiarity with network security best practices, segmentation, and compliance requirements. Ability to interpret packet captures using Wireshark or similar tools.
Posted 2 days ago
0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. To thrive in this role, you need to have: Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. At least one technical certification in the above-mentioned technologies. Strong planning skills, with the ability to anticipate and adapt to changing circumstances. Adaptability and resilience in a dynamic work environment. Ability to communicate and work effectively across different cultures and social groups. Proficiency in active listening and client-centric communication. A positive outlook and the ability to work well under pressure. A client-first attitude, always seeking to create positive client experiences. A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 days ago
13.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About Testsigma Testsigma is a GenAI-powered, low-code test automation platform that makes it fast and easy for quality engineering teams to automate tests at speed and scale without coding expertise. Through its Natural Language Programming approach, Testsigma allows users to create complex automated tests using plain English, while maintaining the structured approach of programming languages. QA teams can also use the in-built Generative AI capabilities to generate test scenarios thus ensuring test coverage and significantly reducing test development efforts.Hundreds of leading enterprises across the world use Testsigma to release quality software. Some notable customers of Testsigma include Cisco, Samsung, Bosch, Oscar Health, and American Psychological Association. Testsigma is headquartered in San Francisco with engineering teams in Bangalore. Testsigma is backed by marquee investors like MassMutual, Accel, Strive and Bold Cap. Key Responsibilities Team Leadership: Scale and lead a high-performing engineering organization across backend, frontend, DevOps, QA, and architecture. Technical Strategy: Define and implement the long-term technology roadmap for a highly scalable QA automation platform. Process Excellence: Establish engineering best practices in code quality, testing, agile delivery, and CI/CD pipelines. Cross-Functional Collaboration: Work closely with Product, Customer Success, and Support teams to deliver solutions aligned with business and customer needs. Platform Architecture: Guide technical decisions related to performance, reliability, and security. Innovation: Drive technology innovation around AI/ML, no-code testing, and intelligent automation. Mentorship & Culture: Foster a culture of ownership, continuous improvement, and technical excellence. Requirements 13+ years in software engineering, with at least 5 years in leadership roles driving process, people, and product outcomes at scale. Proven experience setting up and scaling engineering organizations, ideally in a high-growth product or startup environment. Track record of implementing structured engineering processes (agile, scrum, OKRs, delivery metrics, capacity planning, etc.). Excellent stakeholder management and communication skills across technical and non-technical teams. Familiarity with QA automation, testing platforms, or developer tooling ecosystems is a plus. Strong understanding of engineering lifecycle management—from ideation to release to support. Good to Have Experience working in or building SaaS platforms. Background in test automation, DevOps, or developer tooling ecosystems. Exposure to building low-code/no-code platforms. Familiarity with AI/ML applied to automation or quality engineering. Benefits Attractive salary + Bonus Flexible working hours 100% company-paid medical insurance Daily catered lunch, free snacks, etc. Flat hierarchy
Posted 2 days ago
6.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Role: Tech Data Engineer Location: Hyderabad/Pune Experience: 6yrs Role Description This is a contract role for a Tech Data Engineer with 6 years of experience. The position is on-site and located in Hyderabad. The Tech Data Engineer will be responsible for managing data center operations, troubleshooting issues, cabling, and analyzing data. Daily tasks include ensuring data integrity, performing maintenance on data systems, and supporting the team with clear communication and problem-solving skills. • transform data into valuable insights that inform business decisions, making use of our internal data platforms and applying appropriate analytical techniques • design, model, develop, and improve data pipelines and data products • engineer reliable data pipelines for sourcing, processing, distributing, and storing data in different ways, using data platform infrastructure effectively • develop, train, and apply machine-learning models to make better predictions, automate manual processes, and solve challenging business problems • ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements. • build observability into our solutions, monitor production health, help to resolve incidents, and remediate the root cause of risks and issues • understand, represent, and advocate for client needs 6+ years of Experience in • comprehensive understanding and ability to apply data engineering techniques, from event streaming and real-time analytics to computational grids and graph processing engines • curious to learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind • strong command of at least one language among Python, Java, Golang • understanding of data management and database technologies including SQL/NoSQL • understanding of data products, data structures and data manipulation techniques including classification, parsing, pattern matching • experience with Databricks, ADLS, Delta Lake/Tables, ETL tools would be an asset • good understanding of engineering practices and software development lifecycle • enthusiastic, self-motivated and client-focused • strong communicator, from making presentations to technical writing • bachelor’s degree in relevant discipline or equivalent experience Qualifications Strong Analytical Skills and Troubleshooting abilities Experience in Cabling and Data Center Operations Excellent Communication skills Ability to work effectively on-site in Hyderabad Relevant certifications such as Cisco Certified Network Associate (CCNA) or similar are a plus
Posted 2 days ago
8.0 - 12.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary Network Security Lead - Network Security Engineer Responsibilities Key Responsibilities Review and approve firewall requests in line with risk appetite Review and analyse firewall rules to ensure they are effective and in line with security best practices Ensure all firewall rules are recertified by owners in the specified timeframe Where no owner is made available ensure an owner is found and that necessary information is updated Perform firewall ruleset review Validate the rule compliance report of the firewalls generated from the automated firewall review solution and share with the respective stakeholders Perform ACL ruleset management add update remove optimize to remove defunct duplicate rules Follow the change management process for creationmodificationremoval of rules with necessary approvals Clearly document all changes to firewall rules including the reason for the change the details of the change the requestor and the date and time of the change Periodically reviewing existing firewall rules to ensure they are still necessary and appropriate Remove outdated or redundant rules Regularly assess rule effectiveness Adjust rules based on issues identified Experience Qualifications Should have 8 to 12 years of experience in setup configuration and ongoing management of firewall devices like Palo Alto F5 Zscaler Cisco ISE Azure DDoS Willing to work in 24X7 rotational shifts Should have to lead mentor the junior team members Should have excellent communication skills Good to have CEH certification
Posted 2 days ago
16.0 - 20.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary Network Security Architect Responsibilities Key Responsibilities Review and approve firewall requests in line with risk appetite Review and analyse firewall rules to ensure they are effective and in line with security best practices Ensure all firewall rules are recertified by owners in the specified timeframe Where no owner is made available ensure an owner is found and that necessary information is updated Perform firewall ruleset review Validate the rule compliance report of the firewalls generated from the automated firewall review solution and share with the respective stakeholders Perform ACL ruleset management add update remove optimize to remove defunct duplicate rules Follow the change management process for creationmodificationremoval of rules with necessary approvals Clearly document all changes to firewall rules including the reason for the change the details of the change the requestor and the date and time of the change Periodically reviewing existing firewall rules to ensure they are still necessary and appropriate Remove outdated or redundant rules Regularly assess rule effectiveness Adjust rules based on issues identified Experience Qualifications Should have 16 to 20 years of experience in setup configuration and ongoing management of firewall devices like Palo Alto F5 Zscaler Cisco ISE Azure DDoS Strong in Network Architecture and has to design and develop the architecture framework Should have experience in preparing HLD and LLD documents Should have experience in managing endtoend delivery Should have excellent communication skills Strong leadership and team management skills Ability to work collaboratively with crossfunctional teams Good to have CISSP Certified Ethical Hacker CEH CISM certifications
Posted 2 days ago
18.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Perimeter: End Point, RFP, Helpdesk Operations, EP Security. Deploy standard group infrastructure within plants. Support R&D technical standards. Select and manage national outsourcers. Define & ensure different levels of service. Promote innovation at regional level. Guarantee confidentiality of information. Manage incidents not treated by outsourcers. Assists in preparation of the IT budget. At least 18+ years of past IT experience and very strong technical background (such as a Master’s degree in Computer Science). You must have high autonomy, a good understanding of underlying IT concepts, strong motivation to learn, and resourcefulness in proposing adequate solutions to complex problems. Required Transversal And Communication Skills Supplier management. Project management. Reporting and communication with internal customers. Fluent English (Toeic 785 or similar level). EP Asset Management. Autonomous working capabilities. Customer management. Required Technical Skills (similar Competing Technologies Also Accepted) Basic Knowledge of services WAN / LAN / WiFi (TCP/IP, VPN, QoS, Cisco, wiring best practices) Telephony & audio/video conferencing (CUCM, Analog, VoIP, ToIP) Active Directory (DC, GPO), DHCP, DNS, SMTP Datacenter (Cooling, Fire prevention, Racking) Remote Desktop Services (Servers, Thin Clients) Monitoring (Centreon / Prometheus) User environment and support Help Desk management (Processes, ITIL, Incident, Problem, SLA, …) Imaging, software deployment, inventory and asset management (Altiris) Endpoint (Laptop, Desktop, Tablets, Thin Clients) hardware Printing (copiers, multifunction devices, ...) VIQCT Management Security Internal audit / Security audit Anti virus (McAfee, XDR, TRILIX) Syslog, Splunk Single sign-on solutions (Evidian) Skills on other IT infrastructure topics (Network, Network Services, Servers, Storage, Middleware, Databases, Datacenter, User environment and support, Security) are also highly valued.
Posted 2 days ago
4.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Are you ready for the next phase of your growth? At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers.. What do you get to do? Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer’s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization What you need to have/ bring to the table: Has relevant 1 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Has worked directly with small/medium/large enterprise customers Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor Should be open to aligning with the US timezone (5:30pm to 2:30am IST). Prior experience of handling quota based account portfolio, handling customer negotiations and renewals Showcases exemplary written and verbal communication skills to work along with global customers. Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges. Interested and aware about different applications enterprises use for their workforce and business processes. Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Managed customers across different segments in the past and knows how to manage them differently Exhibits a true passion for customers and for Customer Success Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer Scope to represent Whatfix at global events Onsite customer travel and business meetings We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month. In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
Posted 2 days ago
8.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Join our Team Grow with us About this opportunity To work as an IP security engineer responsible for implementing, configuring, and troubleshooting Checkpoint, Fortinet, Cisco ASA firewalls, and F5 LTM/AFM, ensuring optimal security and performance. What you will do Configure and Implement IP Security Firewall i.e. Checkpoint, Fortinet, and Cisco ASA firewalls. Ensure firewall configuration is in line with best practices and security protocols. Troubleshoot and Resolve issues related to firewalls, ensuring minimal downtime and optimal performance. Hands-on experience in the implementation, configuration, and troubleshooting of F5 Local Traffic Manager (LTM). Good to have knowledge in Infoblox for DNS, and IPAM management. Communicate effectively with global clients, ensuring that their requirements are understood and executed. Provide timely updates, resolve client issues, and act as a trusted advisor. Work closely with cross-functional teams, providing insights into network security, performance, and infrastructure optimization. Implement, configure, and troubleshoot Checkpoint, Fortinet, and Cisco ASA firewalls to ensure high security and optimal performance. Work on configuring firewall policies, VPNs, NAT, and other security protocols. Lead the implementation and troubleshooting of F5 Local Traffic Manager (LTM) and Advanced Firewall Manager (AFM) to ensure high availability and secure application delivery. Manage and maintain Infoblox for DNS and IPAM to ensure network stability and optimal performance. Provide high-level technical support to global clients, ensuring that their network security needs are addressed in a timely manner. Troubleshoot and resolve network security issues, delivering solutions that ensure customer satisfaction. Collaborate with internal teams to optimize network security and performance. Excellent verbal and written communication skills for effective client interaction and team collaboration. You will bring Qualifications: B.E/ B.Tech Years of experience: minimum 8 Years Expertise on IP Security and strong hands-on experience with Checkpoint Firewall Good understanding of Fortinet, and Cisco ASA firewalls Proficient in implementing, configuring, and troubleshooting F5 LTM Must have certification in Checkpoint Firewall (CCSA) Certification on Fortinet or F5 will be added benefit. Proven experience in a customer-facing role, dealing with global clients and resolving complex technical issues. Strong verbal and written communication skills. Good industry knowledge Good communication and presentation skills Good customer handling abilities Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 770788
Posted 2 days ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Location - Khar Road, Mumbai Job Description Installation, configuration and maintenance of server infrastructure (Dell, Cisco UCS and HPE blade) • Installation, configuration and maintenance of Storage Area Network (NetApp, Hitachi storage devices and FC switches) • Integration of server infrastructure into SAN • Installation, configuration and maintenance of VMware-based virtual platform (ESXi/vCenter/NSX/VCD/VCDA) • Installation, configuration and maintenance of other virtual platforms (Xen, Hyper-V) – optional • Installation, configuration and maintenance of Windows Server 2012+ servers and their built-in roles • Operation and maintenance of PKI (Public/Private Key Infrastructure) • Configuration and maintenance of Citrix Netscaler – optional • Windows and Linux based scripting (Powershell, bash, bsh) • Proactive monitoring of infrastructure and identifying potential problems (bottlenecks, misconfigurations) • Infrastructure security maintenance and probing on regular basis • Infrastructure operations automatization • Infrastructure support for our clients • Infrastructure support for all company teams • Compiling and producing technical documentation for all infrastructure layers Interested candidates please share your resume on rupali.koku@laurengroup.ai
Posted 2 days ago
2.0 years
0 Lacs
Bangalore Urban, Karnataka, India
On-site
Why Join Us? QA Team Leader specializing in Networking We're looking for a highly experienced and motivated QA team leader with a strong background in QA, excellent leadership and mentoring abilities, and a passion for driving continuous improvement. If you're passionate about quality in the world of SASE solutions, then join our team. As the QA Team Leader, you will be responsible for leading the QA Owners team within our organization. Your primary objective will be to ensure the delivery of high-quality and reliable products and services by establishing and maintaining best practices, processes, and standards across the QA guild. Key Responsibilities Provide strong leadership to the QA team, fostering a culture of collaboration, innovation, and continuous improvement. Develop and implement QA strategies, policies, and procedures aligned with organizational goals and objectives. Provide guidance and mentorship to QA team members, helping them grow their skills and expertise in software testing and quality assurance. Training and Development: Identify training needs and opportunities for professional development within the QA guild and facilitate training sessions or workshops as necessary. QA Processes: Establish and maintain effective QA processes, including test coverage review, test planning, execution, and defect tracking. Quality Standards: Define and enforce quality standards and best practices for software testing and quality assurance activities. Collaboration: Collaborate closely with cross-functional teams, including development, product management, and project management, to ensure alignment on quality goals and priorities. Metrics and Reporting: Define and track key quality metrics to measure the effectiveness of QA processes and drive continuous improvement. Risk Management: Identify and assess risks related to product quality, and work with stakeholders to mitigate risks and ensure timely delivery of high-quality software. Tools and Technologies: Evaluate and recommend tools, technologies, and frameworks to enhance QA productivity and effectiveness. Qualifications Previous experience in a leadership role within a QA team for at least 2 years. Proven hands-on networking and/or network security engineering experience Deep understanding of networking protocols (e.g., IPSEC, VPN, VRRP, BGP, OSPF, HTTP, TLS, TCP/IP) 3 years’ experience with planning, configuring, building networks from scratch involving elements such as: Firewalls/Routers/VPN Concentrators of top-5 vendors such as: (Palo Alto/Check Point/Cisco/Juniper/Fortinet) 3 years' experience with conducting different software QA testing types (functional and non-functional) and QA methodologies Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Strong analytical and problem-solving abilities, with a keen attention to detail. Experience with automated testing frameworks and tools is a plus. Demonstrated ability to lead and inspire a team towards achieving common goals and objectives. Joining our team as the QA Team Leader offers a unique opportunity to make a significant impact on the quality of our products and services, while also advancing your career in quality assurance leadership. If you are passionate about quality and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Posted 2 days ago
0 years
0 Lacs
Nellore, Andhra Pradesh, India
Remote
Hiring for IT Administrator/Network Administrator for our plant in Nellore near Sarvepalli, Andhra Pradesh: Preferably candidates are from Nellore, Tirupathi and Cuddapah. Qualification: B.Tech/Any graduate from similar field with relevant experience. Candidates should have minimum 3yrs to 4 Yrs Experience Responsibilities Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers Install and integrate new server hardware and applications Keep an eye out for needed updates Support and administer third-party applications Ensure network security and connectivity Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Set up user accounts, permissions and passwords Resolve problems reported by end user Define network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Requirements and skills Proven experience in a network administrator role Hands on experience in networking, routing and switching Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired Ability to set up and configure server hardware Familiarity with backup and recovery software and methodologies Great at organising, prioritising and multitasking Juniper, Cisco, CWNA or BCNE training BSc degree in Computer Science or related field Apply through LinkedIn / Whats App: 9491841510
Posted 2 days ago
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