7287 Cisco Jobs - Page 47

You are a dedicated and enthusiastic individual with a passion for customer support and IT services With 2 to 3 years of experience in End user/Desktop Support within the IT industry, you possess a working knowledge of debugging skills in the Windows environment Your experience supporting business and connectivity tools, including Microsoft Office, Outlook Exchange email, and Remote Access, has equipped you with the expertise needed to excel in this role You have a good understanding and experience with Windows Active Directory Services and Exchange email tools, and some knowledge of LAN/WAN, including TCP/IP and DHCP, is preferred Your ability to communicate clearly in person, in writing, and over the phone, coupled with your patience and politeness in handling customer calls, makes you an ideal candidate Strong interpersonal skills and attention to detail are among your key strengths Knowledge of UNIX, technical writing, MAC Operating System, networking, and/or Cisco Unified communications tools is a plus What You ll Be Doing: Providing IT support through phone, tickets, and chat to Synopsys workforce around the world- Resolving problems of moderate scope involving laptops/desktops, mobile devices, and applications- Handling common account issues and troubleshooting effectively- Providing ticket status updates to management and end-users- Maintaining effective relationships with end users- Exercising judgment within defined procedures and practices to determine appropriate actions- The Impact You Will Have: Ensuring smooth and efficient IT operations within Synopsys- Enhancing user satisfaction through prompt and effective problem resolution- Contributing to the overall productivity of the workforce by minimizing downtime- Supporting the implementation of IT projects and service delivery initiatives- Maintaining a robust IT knowledge base through content management- Fostering a positive user experience and maintaining high standards of customer service- What You ll Need: Technical degree or diploma in a related field- 2-3 years of experience in End-user/Desktop Support- Proficiency in debugging within the Windows environment- Experience with Microsoft Office, Outlook Exchange email, and Remote Access- Knowledge of Windows Active Directory Services and Exchange email tools- Who You Are: A strong communicator, both verbally and in writing- Patient and polite in handling customer interactions- Detail-oriented with excellent organizational skills- A team player with strong interpersonal skills- Adaptable and able to exercise sound judgment within defined procedures- The Team You ll Be A Part Of: Our Global IT Service Desk is the main entry point for all IT Products and Services at Synopsys- The team provides first-level, 24x7 support to some 25,000 employees worldwide via calls, chats, tickets, and walk-ups- With team members located in Mountain View, Shanghai, Hyderabad, Lisbon, Durham, and Bloomington, we participate in projects around service delivery, manage our IT Web knowledge base, and ensure the highest level of customer support- Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs- Our total rewards include both monetary and non-monetary offerings- Your recruiter will provide more details about the salary range and benefits during the hiring process- At Synopsys, we want talented people of every background to feel valued and supported to do their best work- Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability- Apply Save Job test Share Email LinkedIn X Facebook Benefits At Synopsys, innovation is driven by our incredible team around the world- We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day- Were proud to provide the comprehensive benefits and rewards that our team truly deserves- Visit Benefits Page Health & Wellness Comprehensive medical and healthcare plans that work for you and your family-Time Away In addition to company holidays, we have ETO and FTO Programs- Family Support Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more-ESPP Purchase Synopsys common stock at a 15% discount, with a 24 month look-back-Retirement Plans Save for your future with our retirement plans that vary by region and country-Compensation Competitive salaries

We are looking for a Network Administrator III to be primarily based onsite at the Global Technology Centre in Pune India to be responsible for implementation, configuration, and support of internal and/or external networks and its infrastructure (i-e routers, switches, firewalls, etc-)- You will work closely with the Info-Security Team and Systems Administrators with the overall performance and availability of our Global Network (24x7) and provide support and guidance with all Network related infrastructure issues- In addition you will also work closely with our Systems Administration and Applications Teams relating to Cloud based Network configuration and strategy- Essential Functions/Responsibilities: Requires 5-10 years related professional IT experience supporting an enterprise network Must have knowledge of networking, systems installation and maintenance Must possess communication skills to exchange information and resolve problems with clients/users/vendors Experience with Cisco routers and switches Experience with Loadbalancers- Preferably Forti-ADC Experience with Cisco/Meraki wireless access points, wireless controllers and management Microsoft Azure Cloud Experience Experience with Fortigate firewalls and products- Experience with Azure networking and cloud related infrastructure Thorough knowledge of routing protocols and application delivery- Experience with fibre channel is a plus, but not essential CCNA/CCNP/Azure certifications are a plus, but not essential Initiative and follow through Ability to work independently Strong Interpersonal Skills Required Education/Experience : Adaptability to work in a fast-paced and constantly changing environment- Knowledge and hands on experience with next generation firewalls, SSL and IPSec VPN, intrusion detection systems and two factor authentication- On-call support as required- Self-motivated and directed Strong analytical and problem-solving abilities Experience and judgment to plan and accomplish goals- Familiar with a variety of the fields concepts, practices, and procedures- Strong attention to detail and follow up Preferred Education/Experience : Degree in Computer Engineering or related field (Preferred) Certification related to Microsoft Azure cloud infrastructure (Preferred) CCNA Certified (Preferred) 10 Years IT Related Experience Required Special Skills or Competencies : Include special skills required to complete the responsibilities- Microsoft Azure cloud environment Infoblox Fortinet related products Splunk related products iBoss Cisco Network Switches and Routers Cisco ISE, TACACS Cisco Meraki Network LoadBalancers, Forti-ADC Preferred but not essential- Preferred Special Skills or Competencies : Solarwinds & Logic Monitor, Cisco Thousand Eyes related products Cisco ISRs, ASR and SD-WAN VMware related products Microsoft Entra related products Microsoft Active Directory, Domain Controllers- Automation Tools such as Ansible / Teraform- Work Environment : The Network Administrator III will generally be office based at the Global Technology Centre Pune India, but working from home is also acceptable- There may be a requirement to travel internationally and work at our Data Centers or corporate offices- Physical Demands : The Network Administrator III will be required to attend any of our Data Centres when required which may involve international travel- The role will also require some lifting of Network Hardware and installing into Racks when required- Travel : The Network Administrator III will be required to travel to any of our Data Centers, Offices or other locations when required, which would sometimes mean international travel-

Education Qualification : B-Sc Skills : Tertiary -> Technology - Networking Knowledge, Concepts - Network Security - 3 - Experienced Secondary -> Technology - Networking Context - Small Office - 2 - Knowledgeable Primary -> Technology - Network Support - L2 Support - 3 - Experienced Tertiary -> Technology - Data Center Administration - Networking - 3 - Experienced Tertiary -> Domain - Telecom / Communications Equipments (Others/Not classified) - Network Interface Devices - 3 - Experienced Certification : Technology - Networking Certifications - CCNP - CCNP Voice Details: Voice Administrators are responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within companies- Their job is to administer the companies in-house IP telephone communication systems, including their software architecture and hardware components- 1- Meeting with IT managers to determine the company s networking needs- 2- Analyzing existing VoIP networks and computer systems- 3- Developing architecture plans for voice and data services- 4- Installing network hardware modules including IP and PBX communication servers- 5- Designing and implementing Cisco Unity systems- 6- Troubleshooting VoIP network issues- 7- Analyzing and upgrading network security systems and protocols- 8- Adding network users and managing company permissions- 9- Optimizing network installations for future expansion- Training staff on network and system protocols-

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Job Summary: Develop appropriate network-based solutions to address problems of systems integration, compatibility, and challenges in using multiple platforms. Translate business need into technical system solutions taking various factors into account. Perform feasibility analysis of potential future projects. Responsible for the technical correctness and completeness of system designs. Integrate network hardware, software and interfaces to form a system. Recommend products that will evolve our technical infrastructure. Provide ideas to further enhance business offerings and drive consistency. You will report to the Execution Manager. Your Responsibilities IDS Deployment - IDS application deployment on customer site (remotely or on-site). IDS tuning - Removing, reducing, indicating assets or traffic causing an unwanted behaviour. Ensuring the system is not overflowed with false-positive alerts., defining internal vs external assets, identifying misconfiguration/poorly chosen sources of incoming traffic, IT/Internet assets that generate a large amount of traffic/alerts, IT Assets that generate false positives, misconfigurations – e.g., broken shares causing login events, verify and set alert sensitivity. IDS Health check - Identify any technical issues with the system - System components time mis-synchronisation (OS and application level), Site security alert generation mechanism is working properly, Site Integrity alert generation mechanism is working properly, Site Syslog generation mechanism is working properly, Identify bottlenecks. Reports – Creating customised / tailor-made reports from the customers to meet specific needs and requests based on Claroty IDS information gathered, high-level security overview report for executives. Customer Training - Deep technical Dive with System Demo, System capabilities explanation, Incident response Training, General purpose playbook. Network Coverage Validation - Ensuring incoming traffic matches expected network coverage. Internal VS external subnets configurations, traffic sniffing –connection breaks, Identify Unicast traffic, Identify mainly OT Traffic, Identify ICS expected vendors, Identify missing assets, Identify unexpected OT assets, Identify unsupported protocols. Deliver training and awareness programmes for OT personnel. Understand OT environment (common OT areas, personnel involved, OT constraints. Be able to "explore" the customer main systems under consideration. Understand basic OT flows: client-server, user operativity, user permissions. Basic knowledge about different OT vendors (Siemens, ABB, Schnieder, Mitsubishi). Understand a network diagram being able to identify the different assets and understand, on a high level, how are they connected. Identify network equipment being able to identify a switch, wireless Access Points, routers, net diodes, and firewalls. Identify and trace physically connected assets and documenting them in a network topology. Extract switches configuration and capture traffic. Understand general system configurations like O.S group policy, VMs, update mechanism. Being able to identify potential vulnerabilities and threats. Being able to identify current installed countermeasures/controls including, monitoring, end points security solutions, hardening measures (antivirus/EDR, GPO). The Essentials - You Will Have Bachelor's degree in electrical engineering, Industrial Engineering, Computer Science or Information Technology or related technology-driven degree. 8+ years of experience in Manufacturing Control Systems (OT), Network Engineering, Cyber Security and on IDS Solutions like Claroty / Nozomi. Security certifications such as IEC 62443, CISSP, GISP, CSSK, or CISM is required. Hands-on experience in advanced knowledge in systems – configuring, operating (OS – Microsoft Servers, Linux, VMs, and domain environments). Previous experience working as part of a large, multi-disciplinary global team completing full project life-cycle implementations. Travel Requirements - Flexibility for travel 20% - 30% is required and can include both domestic and international trips. Legal authorization to work in the country of residence is required. Recognized Security certifications such as IEC 62443, CISSP, GISP, CSSK, or CISM is required. The Preferred - You Might Also Have Master's degree in Cybersecurity. Configuring IT/OT network infrastructure equipment (Cisco Switches, Virtual Server Environments, Cisco ASA). Experienced in monitoring, analyzing, and understanding log sources for threat hunting. Having sound knowledge in common system exploits, network attacks, phishing techniques, and malware. What We Offer Our benefits package includes … Comprehensive mindfulness programmes with a premium membership to Calm. Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program. Personalised wellbeing programmes through our OnTrack programme. On-demand digital course library for professional development. and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Job Summary: Deliver and execute the assigned project / work package on time with good quality, cost effectiveness and customer satisfaction. Ensure technical deliverables matches project / work package requirements. Save engineering cost for GEBS team through application and technical expertise. Ensure site activities are completed as desired by customer and in specified time frame. You will report to the Execution Manager. Your Responsibilities Conduct risk assessments for OT systems (e.g., SCADA, PLCs, and DCS). Develop and implement OT-specific GRC frameworks. Ensure compliance with standards like IEC 62443, NIST CSF, and ISO 27001. Creating Business Continuity, Incident Response, Disaster Recovery plans and procedures. Collaborate with cybersecurity teams to align OT and IT governance. Advise on regulatory requirements (NERC CIP, GDPR, local safety laws). Support audits and incident response planning for OT environments. Deliver training and awareness programmes for OT personnel. Understand routing and segmentation concepts like VLANs. Technical knowledge of firewalls, IDS and similar. Technical knowledge of OT technologies, networking, and protocols. Have a good understanding of an OT environment (common OT areas, personnel involved, OT constraints). Being able to "explore" the customer main systems under consideration. Understand basic OT flows: client-server, user operativity, user permissions. Basic knowledge about different OT vendors (Siemens, ABB, Schnieder, Mitsubishi. Understand a network diagram being able to identify the different assets and understand, on a high level, how are they connected. Identify network equipment being able to identify a switch, wireless Access Points, routers, net diodes, and firewalls. Identify and trace physically connected assets and documenting them in a network topology. Extract switches configuration and capture traffic. Understand general system configurations like O.S group policy, VMs, update mechanism. Being able to identify potential vulnerabilities and threats. Being able to identify current installed countermeasures/controls including, monitoring, end points security solutions, hardening measures (antivirus/EDR, GPO). Need to create ICS security monitoring and remediation policies using industry-standard reference architecture mapping such as the IEC62443. The Essentials - You Will Have Bachelor's degree in electrical engineering, Industrial Engineering, Computer Science or Information Technology or related technology-driven degree. 8+ years of experience in Manufacturing Control Systems, Network Engineering, and Industrial Security Controls. Security certifications such as IEC 62443, CISSP, GISP, CSSK, or CISM is required. 8+ years of hands-on experience creating ICS security monitoring and remediation policies using industry-standard reference architecture mapping such as the IEC62443. Previous experience working as part of a large, multi-disciplinary global team completing full project life-cycle implementations. Travel Requirements. Flexibility for travel 20% - 30% is required and can include both domestic and international trips. Legal authorization to work in the country of residence is required. Recognized Security certifications such as IEC 62443, CISSP, GISP, CSSK, or CISM is required. The Preferred - You Might Also Have Master's Degree in Cybersecurity. Configuring IT/OT network infrastructure equipment (Cisco Switches, Virtual Server Environments, Cisco ASA). Experience with AV, EDR or NAC. Experience with monitoring, analyzing, and understanding log sources for threat hunting. Knowledge of common system exploits, network attacks, phishing techniques, and malware. What We Offer Our benefits package includes … Comprehensive mindfulness programmes with a premium membership to Calm. Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program. Personalised wellbeing programmes through our OnTrack programme. On-demand digital course library for professional development. and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Meet the Team Join Ciscos Licensing Experience and Operations team, where we focus on delivering a seamless, end-to-end licensing management experience that empowers customers and partners to achieve their business outcomes. We collaborate across Cisco s ecosystem to enhance processes, address operational challenges, and innovate solutions that reduce complexity and friction in the licensing journey. Our mission is to: Drive customer-centric innovation by consolidating and solving licensing-related challenges. Collaborate across the enterprise to ensure licensing standards meet business, customer, and partner needs. Offer lifecycle management support services and self-service capabilities to reduce reliance on manual support. Your Impact As a Program Manager, you will play a critical role in ensuring the success of licensing-related initiatives. You will drive the planning, execution, and delivery of programs that address operational needs and strategic priorities. In this role, you will: Business Acceptance Testing (BAT) : Lead BAT activities for multiple projects, including test case development, data setup, and execution, ensuring quality and alignment with business goals. Program and Project Management : Plan, coordinate, and manage multiple projects or teams simultaneously, ensuring timely delivery and alignment with organizational objectives. Governance and Risk Management : Establish governance frameworks, manage program risks, and resolve interdependencies across projects. Communication and Reporting : Deliver regular updates on program progress, challenges, and results to stakeholders and leadership. Team Development : Upskill and retrain team members as needed to address evolving resource requirements. Cross-Functional Collaboration : Partner with internal teams, including Support, Regional Operations, Business Units, and IT, to align on program goals and execution. Minimum Qualifications Experience : Proven experience managing complex programs and leading Business Acceptance Testing (BAT) initiatives. Knowledge : Familiarity with Cisco s IT systems and licensing processes. Expertise in BAT processes, including test case development, data setup, and execution. A strong understanding of software development concepts and licensing tools. Skills : Proficiency with project management tools such as Jira Align and Jira Cloud. Strong organizational skills with attention to detail and the ability to multitask. Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels. Ability to lead cross-functional teams and manage interdependencies effectively. Preferred Qualifications Experience in change management and post-go-live support for large-scale programs. Expertise in risk management and governance frameworks. Analytical and documentation skills to track, communicate, and resolve issues efficiently. Responsibilities in Detail Lead Process Excellence : Manage and monitor licensing processes to ensure operational efficiency and alignment with strategic objectives. Collaborate Across Teams : Work with program teams, tool teams, and stakeholders to define business requirements and ensure process enhancements are executed seamlessly. Drive Testing and Validation : Develop and execute test cases for BAT/UAT and document results comprehensively. Support Change Management : Monitor post-production periods and provide training to ensure process adoption and alignment. Who You ll Work With You ll collaborate with a diverse set of stakeholders, including Support teams, Regional Operations, Business Units, IT development teams, and external partners, to create a best-in-class licensing experience for Cisco customers and partners. At Cisco, we re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Location: Mumbai locals only. Experience: 3+ years Budget: Open Competitive Market rate [always keep it low] Interview Mode: 1st Round -Virtual, 2nd/3rd -compulsory face to face, may have more than 3 rounds. Required Details: Total Experience Relevant Experience Current Company: Designation: Current CTC Expected CTC Notice Period: Current Location Expected Location: Offer In hand: PAN Number: DOB: Reason for Job Change: Education Passed out Percentage Highest Degree Interview Availability: Any 3 slots UAN Number mandate: University: JD: Experience: 3+ years This person will be working with the Infrastructure Engineering team as part of the Netops team, this person will be supporting numerous critical services like alert management, BAU L2 tasks including incidents, firewall requests, load balancer requests, changes, troubleshooting and on-call support. Desired Experience: Provide technical expertise in cloud provisioning for networking and platforms. Drive technical discussions across the infrastructure, application development and support teams toward cloud infrastructure deployments (IaaS, PaaS, SaaS) Interface with cloud service providers to remediate integration related technical challenges. Effectively communicate and consult with business users, developers and the infrastructure team to design innovative cloud-based infrastructure solutions, including re-architecture and migration of existing on-prem applications, which affordably meet business SLAs. Create and present professional grade deliverables such as timeline and project deliverable documents, technical drawings, and presentations. Keep pace with emerging tools, techniques, and products for cloud platforms, hosting Windows and Linux based web applications, Kubernetes, and elastic compute environments. To provide support for level 1 and 2 incident and problem management & to perform advanced troubleshooting. To ensure that all change requests and incidents are processed within agreed SLA. Core Expertise on Routing & Switching Intermediate knowledge on Firewalls troubleshooting (Cisco + Palo Alto). Experience in one of the cloud technologies Microsoft Azure/AWS/GCP. Excellent organizational, interpersonal, and communication skills, including fluency in English. Demonstrated success in defining and executing migrations to cloud based infrastructure. Experience implementing and integrating existing processes with IaaS, PaaS, SaaS offerings from major cloud providers (Azure, AWS etc.) Experience with at least one of the scripting languages PowerShell, Bash, Python Experience with IaaC such as ARM, Terraform, CloudFormation would be a plus. Requires knowledge of network concepts, standards, and protocols Requires knowledge of operating system, database and application management Independent worker with proven ability to simultaneously execute multiple projects in a demanding environment. Experience in application & network security design is a plus.

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. We are looking for an experienced technical support engineer to join our Customer Response team where they will perform a wide range of customer care activities for our enterprise customers. The expectation of the Senior Support Engineer is that he/she will possess a high level of technical acumen with domain expertise in the testing/contact center space. They will also be a quick learner and develop expertise in all aspects of the Cyara Platform - deploying this knowledge to help our customers be successful with our product. We are also looking for someone that is able to function effectively in high-pressure situations and handle escalations in a calm, methodical and professional manner. We need someone who will be a trusted technical advisor to the customer, a passionate advocate for the customer, and someone who cares about and is obsessed with the customer experience as we are; a highly organized, detailed oriented and proactive individual that we can entrust with our largest and most strategic customers. We are seeking someone who is an exceptional communicator, and can maintain high levels of engagement with our customers and deliver an elevated level of service to drive customer satisfaction and loyalty. Responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product, partner closely with engineering to fix issues. Using our ticket tracking system to work on customers requests; research, troubleshoot and identify solutions to product, software, network and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production impacting incidents. Represent the voice of the customer: Represent our customers needs and struggles to drive our product in a strong direction. Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether its our tools, systems, or processes, well rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Response support team. The Experience You Have: 2 years previous experience supporting at least one or more types of voice application product such as a VoIP product, IVR product, Genesys, Avaya, Cisco, or Nortel PBXs Knowledge and experience with support of SIP VoIP, H323 VoIP and ISDN signaling systems Knowledge of network fundamentals and protocols Knowledge and understanding Web technologies Understanding of CTI Experience working in support in a software company Experience tracing calls using application logs, Wireshark traces, carrier traces Web API & shell scripting experience Must have good analytical and troubleshooting skills Must have good verbal and written communication skills Nice to have: Database knowledge and experience with MS SQL server 2016 or later with running executing queries and using SQL Management Studio Support experience with Windows Server 2012 and later Windows server administration/implementation Knowledge of Docker Technology Knowledge and experience with VMWare Knowledge and experience working with Elasticsearch, Sumologic, Splunk Experience debugging web pages using common Browser types such as IE, Firefox, Chrome etc Knowledge of JQuery, Javascript, HTML Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Company Overview: NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in todays rapidly changing technology landscape. Role Overview: We are seeking a dynamic and detail-oriented Product Manager with 2 3 years of experience to lead and manage the lifecycle of certification-based training products, particularly focused on AI Certs and Cisco technologies . The ideal candidate will have a strong understanding of the certification ecosystem, a passion for innovation, and the ability to drive strategic growth through data-driven decision-making and cross-functional collaboration. This role involves working closely with vendor managers and sales engineers to expand our certification portfolio and drive business outcomes. Key Responsibilities: Manage and maintain accurate course, product, and certification data within the CMS, including details such as books, labs, and related resources. Integrate AI tools (e.g., ChatGPT, Copilot, etc.) to enhance product design, learner engagement, and automation processes. Collaborate with vendor managers to strengthen relationships and explore partnership opportunities. Collaborate with Sales Engineers and the Sales Team to align offerings with market demand, support sales queries, and join client calls when necessary. Oversee full course lifecycle management from launch to retirement. Develop SEO-friendly meta descriptions and support the discovery of courses. Maintain and update the Master Course List and Pricing Sheet in coordination with Vendor Managers. Design learning roadmaps aligned with vendor goals and evolving industry trends. Work closely with Marketing to promote learning paths, develop content, and drive course visibility through various channels. Align course schedules with strategic objectives and ensure timely publication on NetCom and vendor platforms. Analyze enrollment data and generate reports to support revenue and learner growth targets. Conduct competitor research to identify gaps and recommend enhancements to course offerings. Coordinate with internal teams Sales, Marketing, Operations, and Instructors to ensure cross-functional alignment and leverage expertise for strategic initiatives. Attend vendor enablement sessions and share insights with internal stakeholders. Skills & Competencies: 2-3 years of experience in the relevant industry/Edtech Industry Good understanding of AI tools and applications in a business/product environment. Proficiency with CMS tools, Excel, and reporting platforms Ability to work cross-functionally and manage multiple priorities Exposure to or hands-on experience with Cisco certifications (e.g., CCNA, CCNP) and AI-related certifications (e.g., Azure AI, AWS AI, Google AI). Strong analytical, communication, and project management skills. Experience with Agile methodologies is a plus. Bachelor s degree in computer science, Engineering, Business, or a related field (MBA is a plus).

Job Description Required Key Skills and Qualifications: Bachelor s degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

The UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc. ). Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance. Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations. Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services. Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards. Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience. Develop and maintain user guides, technical documentation, project plans, and other system-related materials. Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

We are seeking a skilled Network Administrator to maintain and optimize our organization s network infrastructure. The successful candidate will be responsible for managing LAN/WAN environments, ensuring network availability, performance, and security. This role involves configuring, troubleshooting, and supporting network hardware and software systems, while collaborating with internal teams and vendors. Key Responsibilities 3+ years of hands-on experience as a Network Administrator or similar role with hands on experience in various networking products such as routers, switches, wireless, load balancers, WAN optimizers etc. Solid understanding of firewall configuration, network security, and segmentation best practices. Working knowledge of wireless network configuration and troubleshooting. Good understanding of ITIL processes, ticketing systems, and change management. Strong problem-solving and analytical skills with attention to detail. Expertise in Routing protocols like OSPF, EIGRP, and BGP. Expertise in HSRP/VRRP/GLBP and STP implementation. Experience in configuring IPSEC/GRE. Able to work independently and efficiently on WIFI technologies (Cisco, Aruba, Rukus etc. ) Should be able to work on issues related to WAN optimizers like Riverbed, Silver peak etc. Requirements Install, configure, and maintain network devices including routers, switches, firewalls, VPNs, and wireless access points. Monitor network performance and proactively identify and resolve bottlenecks, latency, and connectivity issues. Perform regular maintenance tasks such as firmware upgrades, backups, and patching of network equipment. Maintain and support enterprise Wi-Fi infrastructure and remote access solutions (VPN, SSL). Collaborate with system administrators and application teams to ensure network compatibility and stability. Capacity planning of the network devices with proper recommendations. Responsible for Installation, configuration and troubleshooting of network products like Router, switches, load balancers, WAN Accelerators, WIFI, Cisco ACI, Cisco Meraki, SDWAN etc. . . Preparation of Daily/Weekly/Monthly reports Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Prepare and maintain Setup related documentation, operational and system documentation. Regular IOS updation and hotfixes Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

We are seeking a skilled Network Administrator to maintain and optimize our organization s network infrastructure. The successful candidate will be responsible for managing LAN/WAN environments, ensuring network availability, performance, and security. This role involves configuring, troubleshooting, and supporting network hardware and software systems, while collaborating with internal teams and vendors. Key Responsibilities 3+ years of hands-on experience as a Network Administrator or similar role with hands on experience in various networking products such as routers, switches, wireless, load balancers, WAN optimizers etc. Solid understanding of firewall configuration, network security, and segmentation best practices. Working knowledge of wireless network configuration and troubleshooting. Good understanding of ITIL processes, ticketing systems, and change management. Strong problem-solving and analytical skills with attention to detail. Expertise in Routing protocols like OSPF, EIGRP, and BGP. Expertise in HSRP/VRRP/GLBP and STP implementation. Experience in configuring IPSEC/GRE. Able to work independently and efficiently on WIFI technologies (Cisco, Aruba, Rukus etc. ) Should be able to work on issues related to WAN optimizers like Riverbed, Silver peak etc. Requirements Install, configure, and maintain network devices including routers, switches, firewalls, VPNs, and wireless access points. Monitor network performance and proactively identify and resolve bottlenecks, latency, and connectivity issues. Perform regular maintenance tasks such as firmware upgrades, backups, and patching of network equipment. Maintain and support enterprise Wi-Fi infrastructure and remote access solutions (VPN, SSL). Collaborate with system administrators and application teams to ensure network compatibility and stability. Capacity planning of the network devices with proper recommendations. Responsible for Installation, configuration and troubleshooting of network products like Router, switches, load balancers, WAN Accelerators, WIFI, Cisco ACI, Cisco Meraki, SDWAN etc. . . Preparation of Daily/Weekly/Monthly reports Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Prepare and maintain Setup related documentation, operational and system documentation. Regular IOS updation and hotfixes Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

We are looking for an experienced and detail-oriented Storage Administrator to manage and support our enterprise storage infrastructure. The ideal candidate will be responsible for the provisioning, configuration, monitoring, and maintenance of storage systems, including SAN, NAS, and backup solutions. This role plays a critical part in ensuring high availability, performance, and data protection across the organization s IT environment. Key Responsibilities 3+ years of hands-on experience managing enterprise-class storage infrastructure. Proficiency in configuring and maintaining SAN/NAS systems and storage fabric (e. g. , Brocade, Cisco MDS). Strong understanding of RAID levels, file systems, IOPS, and storage tiering. Familiarity with backup and disaster recovery strategies. Good knowledge of scripting (PowerShell, Bash, Python) for automation of storage tasks. Strong troubleshooting and documentation skills. Requirements Assess the enterprise environment with focus on SAN infrastructure to identify the single point of failures (SPoF) and address them to enhance system availability and uptimes Institute a data-driven approach and work with Service Owners to integrate the Knowledge Management Modules and Asset knowledge across the Infrastructure. Ensure proper data replication, snapshots, and DR configurations between primary and secondary sites. Storage Management duties include Administration, monitoring and configuring of the following technologies using Storage and SAN switch management tool Manage SAN and NAS environments, zoning, LUN provisioning, and host configurations. Perform regular firmware upgrades, patching, and health checks of storage systems. Creating luns, Mapping and Masking of LUNS Expertise in Brocade/Cisco SAN Switch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS versions, FC Troubleshooting. Familiar with ITSM tools such as Service Now for Incident Management, Change Management, Problem Management and Capacity Management. Manage backup and recovery processes using tools such as Commvault, Veeam, Veritas, or Data Domain. Provide on-call support for critical issues and scheduled maintenance. Enforce security standards and data protection policies in accordance with compliance requirements. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

We are looking for an experienced and detail-oriented Storage Administrator to manage and support our enterprise storage infrastructure. The ideal candidate will be responsible for the provisioning, configuration, monitoring, and maintenance of storage systems, including SAN, NAS, and backup solutions. This role plays a critical part in ensuring high availability, performance, and data protection across the organization s IT environment. Key Responsibilities 3+ years of hands-on experience managing enterprise-class storage infrastructure. Proficiency in configuring and maintaining SAN/NAS systems and storage fabric (e. g. , Brocade, Cisco MDS). Strong understanding of RAID levels, file systems, IOPS, and storage tiering. Familiarity with backup and disaster recovery strategies. Good knowledge of scripting (PowerShell, Bash, Python) for automation of storage tasks. Strong troubleshooting and documentation skills. Requirements Assess the enterprise environment with focus on SAN infrastructure to identify the single point of failures (SPoF) and address them to enhance system availability and uptimes Institute a data-driven approach and work with Service Owners to integrate the Knowledge Management Modules and Asset knowledge across the Infrastructure. Ensure proper data replication, snapshots, and DR configurations between primary and secondary sites. Storage Management duties include Administration, monitoring and configuring of the following technologies using Storage and SAN switch management tool Manage SAN and NAS environments, zoning, LUN provisioning, and host configurations. Perform regular firmware upgrades, patching, and health checks of storage systems. Creating luns, Mapping and Masking of LUNS Expertise in Brocade/Cisco SAN Switch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS versions, FC Troubleshooting. Familiar with ITSM tools such as Service Now for Incident Management, Change Management, Problem Management and Capacity Management. Manage backup and recovery processes using tools such as Commvault, Veeam, Veritas, or Data Domain. Provide on-call support for critical issues and scheduled maintenance. Enforce security standards and data protection policies in accordance with compliance requirements. Maintain records of the conversations with the customer and analyze the data. Handling customer queries on Chat and E-mails. SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support. An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc. , is also included in employee welcome packages onboard. SourceMash Technologies offers the best employee health insurance benefit to their employees family members under the same policy. Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

Need Solid L3 Network Engineer Strong Cisco CCNA CCNP CISCO ISE Strong Communications Skills U.S. Visa required- B1 / H1B Send your resume at simran.agrawal1@elevancesystems.com

Role Wireless Network Engineer experience 5+ years location delhi ncr hyderabad jd Job Summary: We are seeking a highly experienced Level 3 Wireless Network Engineer with deep expertise in both Cisco and Aruba wireless technologies . The ideal candidate will lead the design, deployment, troubleshooting, and optimization of enterprise-grade wireless infrastructures. You will act as a subject matter expert (SME), resolving high-level wireless issues and driving continuous improvements in performance, scalability, and security. Key Responsibilities: Design and deploy large-scale wireless LAN (WLAN) environments using Cisco WLCs and Aruba (Mobility Controllers, Instant APs, Central). Optimize channel planning , band steering , and power level adjustments to reduce interference and maximize coverage. Architect and implement high-availability wireless designs , including N+1 controller redundancy, LAGs, VRRP/HA groups. Administer Cisco WLCs (9800) and Aruba Mobility Controllers (MM/MC architecture) . Configure WLANs, SSIDs, AAA policies, and AP groups with role-based access control (RBAC). Implement Fast Roaming (802.11r/k/v) , bandwidth throttling , application visibility , and WIPS/WIDS . Manage firmware upgrades , controller failovers , and AP image preloading strategies. Integrate with RADIUS servers (ISE, forescout) for 802.1X authentication. Configure Guest access portals , MAC-based authentication , and Captive Portals (internal and external). Analyze wireless packet captures using Wireshark , or Aruba AirWave/Central . Resolve L2/L3 roaming issues, high latency, client disconnections, and interference problems. Monitor KPIs like SNR, RSSI, retransmission rates, and throughput to identify RF anomalies. Correlate client issues using Aruba Central Required Skills & Experience: 5+ years of experience in enterprise wireless networking . Strong hands-on expertise in both Cisco and Aruba wireless ecosystems . Proficiency with: Cisco Wireless LAN Controllers (9800 Series, AireOS, Catalyst APs) Aruba Controllers , Instant APs , Aruba Central , AirWave Wireless security protocols : WPA2/WPA3, 802.1X, PSK, MAC auth Authentication systems : Cisco ISE RF tuning , mesh networks , client load balancing , high-density deployment Strong understanding of Layer 2/3 networking , VLANs , Multicast , QoS , and DHCP relay . Comfortable with CLI (Cisco IOS/XE, Aruba OS) and web-based UIs . Experience with cloud-managed wireless solutions (Aruba Central, Cisco Meraki is a plus). Familiarity with Wi-Fi 6 and Wi-Fi 6E features and limitations. Preferred Certifications: Cisco Certified Specialist – Enterprise Wireless Aruba Certified Mobility Professional (ACMP) Soft Skills: Strong analytical and troubleshooting skills. Excellent documentation and communication abilities. Proven leadership in high-severity incidents and RCA investigations. Capable of mentoring L1/L2 engineers and leading knowledge transfer sessions. Ability to manage multiple priorities and work independently.