Title Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Network Engineer to join our Mumbai office. Hybrid working is available after 6 months in role. If you want an exciting career where you use your previous expertise and can develop and grow your career even further, then this is the opportunity for you. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities While we desire candidates with experience in these specific technologies, we also understand that each of the following have market alternatives, so the most important skillset a candidate can have is a good attitude and have a strong work ethic. Top candidates will have an aptitude to learn new technology and have a “do what it takes” attitude. Cisco switching, routing and firewalls; Cisco Call Manager, Call Manager Express, Contact Center, and Unity; Cisco Meraki; Check Point firewalls; SDWAN from Silver Peak; and Solarwinds network monitoring tools. Establish and Maintain network performance Build network configurations and connections Troubleshoot network problems Defines, documents, and enforces system standards Maximizes performance by troubleshooting network problems and outages and scheduling upgrades Updates network equipment Collaborates with network architects on network optimization Maintains and coordinates installation of network links Qualifications Bachelor's degree in a related field; Cisco CCNA or CCNP is desired. Desire to learn and grow, with a solid foundation of experience. Problem-solving and analytical skills Strong documentation skills Time management skills Aptitude to manage many different devices, applications, and priorities effectively; and Ability to communicate effectively with peers, end users, and management. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Kyndryl IT Bengaluru, Karnataka, India Hyderabad, Telangana, India Chennai, Tamil Nadu, India Mumbai, Maharashtra, India Noida, Uttar Pradesh, India Pune, Maharashtra, India Gurugram, Haryana, India Posted on Jun 10, 2025 Apply now Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Architects are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation. At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients. Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience 7+ years of IT and security experience, with at least 3+ years in cloud security architecture, focused on Azure. Strong hands-on experience in: Microsoft Sentinel for SIEM/SOAR use cases EDR and endpoint protection tools: Microsoft Defender for Endpoint, CrowdStrike, etc. IDPS technologies and traffic inspection within Azure SASE platform implementations (Zscaler, Prisma Access, Cisco Umbrella, etc.) Azure-native security tools: Azure Firewall, Defender for Cloud, Azure AD, Key Vault, Azure Policy, Microsoft Purview Infrastructure as Code and automation for secure deployments (Terraform, Bicep, ARM) Secure cloud networking: NSGs, ASGs, WAF, Application Gateway, Private Link Solid understanding of Zero Trust Architecture, SASE principles, and end-to-end cloud security controls. Experience integrating SIEM with identity, endpoint, and network telemetry for threat correlation and response. Strong documentation skills (HLD, LLD, runbooks, security architectures) and ability to communicate with technical and business stakeholders. Lead the deployment and integration of third-party SASE platforms such as Zscaler, Palo Alto Prisma Access, Cisco Umbrella, Fortinet, Netskope, etc. Architect and enforce Zero Trust security models using Azure AD, Conditional Access, and Privileged Identity Management (PIM). Implement and manage Microsoft Sentinel for SIEM, log collection, real-time alerting, SOAR automation, and advanced threat analytics. Design and deploy Intrusion Detection & Prevention Systems (IDPS) in Azure environments and integrate them into the security event lifecycle. Deploy and manage Endpoint Detection and Response (EDR) platforms such as Microsoft Defender for Endpoint, SentinelOne, or CrowdStrike, integrated with Azure Security Center and Sentinel. Preferred Technical And Professional Experience Microsoft Certifications: SC-100: Cybersecurity Architect Expert SC-200: Security Operations Analyst Associate AZ-500: Azure Security Engineer Associate Other Industry Certifications: CISSP, CCSP, PCNSE (Palo Alto), Zscaler ZCCP, Cisco CyberOps Familiarity with secure DevOps practices and DevSecOps tooling Exposure to SIEM tuning, threat hunting, and incident response in cloud-native environments Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Apply now See more open positions at Kyndryl Show more Show less

Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do? This full-time position reporting to the Director of Brand Marketing has only one goal—to highlight Whatfix as the indisputable leader of our category, founded upon our “Customer First” mentality. In achieving that goal, this person should have a comprehensive understanding of building a brand, internally and externally, through strategy and positioning, organic and paid campaign development and distribution, design and pre-/post-production systems (web, design, video, etc), market research and trends, and beyond. Additionally, this role will actively work on inter-departmental projects that improve the representation of our category leadership (with first and foremost attention being the service of our Customers), so prior success working with cross-functional teams and executing across integrated OKRs is essential. Champion Brand Voice, Tone, and Visual Identity standards across the team, bringing our “Customer First” mentality to the forefront Orchestrate and execute integrated marketing campaigns through organizational events, organic social, website and owned properties, paid placement, and more Manage and prioritize project tickets in the request system, set milestones and timelines, and drive cross-functional team assignments through distribution Proactively set up teammates for success in their work by assisting with long-term goals and helping them own short-term results Collaborate with stakeholders across the broader organization to create a stronger Brand representation for every Whatfixer What should you have? 8+ years of experience in brand management/development with high growth, omnichannel consumer brand 5+ years of experience in B2B, Tech, Enterprise, or startups preferable Experience developing and/or executing integrated marketing campaigns, history of taking ideation and conception through execution, deployment, and statistical analysis Broad range of marketing knowledge growing a brand, with expertises ranging from brand management and development to media and channel strategy Goal-oriented and data-driven mindset, with the ability to understand consumer behavior and trends, turning them into resonant, impactful campaigns Ability to deliver work independently, testing and learning latest and greatest brand/content/marketing strategies, while actively helping and supporting others as an essential POC of the Brand Marketing team Experience with budget ownership with understanding of how investments impact business results across core brand metrics and sales KPIs Time and project management skills, including the ability to work on multiple projects across different functional stakeholders at once Outstanding relationship-building skills, including great written and verbal communication abilities Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information ͏ Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails ͏ Deliver No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLA’s (90-95%), response time and resolution time TAT ͏ ͏ Mandatory Skills: Cisco Firewalls and VPN . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

QA Testing IVR The QA Testing Analyst is responsible for the planning integration test casing scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary works on multiple projectssystems as a project team member and are considered to be a subject matter expert for a single projectsystem. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work Integration, System, End to End and User Acceptance, production support contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test casesscripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation UI API is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. RisksIssues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics Integrated voice response (IVR) or IVA contact center call routing agent skilling agent desktop and phone and systems susch as CRM. Preferred Qualifications Negotiation skills with the ability to influence others by informationknowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods terminology and industry best practices Experience with contact center systems, including Cisco UCCE Verint WFO Suite, Nuance natural language IVRsd and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems including Microsoft Azure DevOps ADO or Jira with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with our internal customers Experience in an AgileScrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data Most testing will be manual as there is limited automation capability with the voice IVR This may change as we expand our contact center capabilities Automation where used would be executed through our Cyara tool Familiarity with contact center technology is highly desired Routing reporting workforce management speech and text analytics chat phone and desktop Although we have not transitioned yet we are in the process of transitioning so expereince with the Genesys CX cloud platform is preferred Show more Show less

Job Title: Network Engineer L3 No. of Vacancies: 3 Location: Mumbai - Andheri East Experience Level: Mid to Senior Level Company Overview: At Aerpace Communications Private Limited , we are not just another internet service provider. We position ourselves as IT connectivity consultants to our clients, offering end-to-end, turnkey solutions tailored for modern enterprises. As an Enterprise Sales Executive, you will be responsible for acquiring and managing key corporate accounts, driving high-value leased line and bandwidth sales, and acting as a trusted advisor for clients' IT connectivity needs. Job Description: We are seeking a motivated and skilled NOC Engineer L3 to join our team. In this role, you will be responsible for handling Network. You will collaborate with cross-functional teams to deliver high-quality results and contribute to the success of our projects. Key Responsibilities Project Planning & Execution: Oversee network upgrades, migrations and expansions. Troubleshooting & Decision-Making: Resolve complex network issues and optimize performance. Collaboration: Work with IT, security, and operations teams to align network requirements. Leadership & Mentorship: Guide junior engineers and lead network projects. Process Improvement: Implement automation and innovative technologies. Required Skills & Qualifications Technical Expertise: Proficiency in Cisco, Juniper, Palo Alto, TCP/IP, DNS, DHCP, VPN, VLANs, MPLS, and network monitoring tools. Should be an expert in Switching and Routing, BGP, Vlan, Hands on Huawei L3 Switched & Routers. Education: Bachelors degree in computer science, IT, or related field. Certifications like CCNP, are highly desirable. Experience: Minimum 5 years in network engineering roles, preferably in enterprise environments. Soft Skills: Strong communication, problem-solving, adaptability, and leadership. Industry Knowledge: Understanding of network security principles, compliance requirements, and best practices. Interested candidates can submit their resume on hr@aerloop.com.

Essential Functions : Analyzes, architects, designs, configures, installs, and manages enterprise network and network equipment. Maintains personal knowledge of network vendor technologies and associated software. Engages in technical administration of Cisco network equipment including routers, switches, access points, and controllers. Configures, monitors, and troubleshoots enterprise network equipment. Resolves complex issues involving a wide range of technologies. Assists other teams with installing and configuring Cisco Voice Gateways, Integrated Services Routers (ISRs), Cisco Unified Border Element (CUBE) routers, analog gateways, and any other infrastructure equipment. Works with carriers and configures/troubleshoots Internet, MPLS, SD-WAN and other WAN circuits and equipment. Mentors other network engineers who are junior to this position. Ensures network meets compliance standards, including PCI and HIPPA. Provides on call support required to bring production systems to operational states. Oversees diagnosis and troubleshooting activities; resolves technical problems that occur. Performs system administration functions necessary to support continuous day-to-day system operations Performs configuration management using Ansible, Solarwinds and other tools. Performs expansion, relocation, and consolidation of voice infrastructure for all corporate locations. Develops and maintains network documentation. Maintains involvement with other aspects of IT systems infrastructure by participating in Agile/Scrum process for the IT systems team. Maintains relationships with key contacts outside of own area of expertise. Responsible for providing root cause analysis for outages, and delivering SOPs. Performs other related duties and projects as business needs require at direction of management. Education and Experience: Bachelor’s Degree in Computer Science or related field of study. Minimum eight (8) years of experience with Cisco routers/switches/routing protocols and other network equipment. Experience implementing Cisco ISE Experience using Cisco DNA Center Experience with SD-WAN, preferred. Experience with SDN preferred. Experience or knowledge of networking in a VMware and/or Docker and/or AWS environment, preferred. Experience or knowledge of IaC and/or NaC, preferred. Experience or knowledge of Python and Ansible. Special Requirements/Certification: Cisco Certified Network Professional certification required Cisco Certified Internetwork Expert certification preferred. Show more Show less

Job Title: Sr. SecOps Engineer Experience: 4 - 9 Years Location: Remote Contract Duration: Long Term Work Time: 1 PM - 10 PM or 2 PM - 11 PM IST Job Summary We seek innovative professionals who adapt to change and thrive in fast-paced environments. You will join an engineering team that builds scalable systems, secures infrastructure, and applies advanced technologies to protect and transform financial services. If you are passionate about cybersecurity, infrastructure design, and proactive defense, we encourage you to apply. Responsibilities Gain deep understanding of the company’s tech stack to assess vulnerabilities and propose security solutions Monitor IT control environments to identify key risks, control gaps, and report findings Support third-party vulnerability testing processes and document results Collaborate with internal stakeholders to address systemic security concerns Perform monitoring using security tools and oversee remediation efforts Identify and analyze threats and vulnerabilities, ensuring timely resolution Implement and maintain consistent, cost-effective security controls and procedures Track and document security-related incidents for efficient resolution Support audits and risk assessments with documentation and evidence Assist management in corrective action planning based on audit findings Lead or participate in implementation of new security initiatives Stay updated on technology and security trends to recommend improvements Help develop company-wide IT and information security best practices Primary Skills 4–6 years of experience in design, testing, development, migration, and integration within mid to large organizations Experience in conducting vulnerability scans across various environments Hands-on with vulnerability scanning, incident response, endpoint detection, monitoring, and logging Strong understanding of current security threats, tools, and network technologies Practical knowledge of AWS core services such as VPC, EC2, S3, RDS, ELB, ALB, WAF, Lambda Proficiency in programming languages such as Python, Java, or Go Experience with both Windows and Linux operating systems Proficient in using scanning tools like Qualys, Rapid7 Nexpose, or Tenable Nessus Familiarity with EDR tools such as Tanium, Crowdstrike, Cisco AMP, or McAfee Skilled in monitoring tools like Splunk, Loggly, or Kibana Experience with automation and configuration tools like Jenkins, Puppet, Chef, CloudFormation, Terraform, or Ansible Knowledge of version control and CI/CD tools: Git, Nexus, Gradle, Groovy, YML Understanding of AWS security capabilities: WAF, GuardDuty, Security Groups, IAM Familiar with baseline configuration standards (CIS Benchmarks or DISA STIGs) Strong communication and presentation skills Security certifications such as CISSP, GSEC, CEH are a plus Show more Show less

Role Overview We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (2010–2019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. Manage Office 365 environments including mailbox migrations, policy setup, and compliance. Implement and maintain Cisco IronPort email security solutions. Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. Perform user and group management including DLs, public folders, and shared mailboxes. Handle cases involving Azure AD Connect, ADFS, and SSO integrations. Execute PowerShell scripts for Exchange and O365 automation. Maintain email retention policies, eDiscovery, and compliance configurations. Provide L2/L3 level support for escalated messaging incidents. Technical Skills Required Microsoft Exchange Server (2010/2013/2016/2019) Office 365 & Exchange Online Cisco IronPort Email Security Azure Active Directory & Azure AD Connect Hybrid Mailflow configuration and troubleshooting PowerShell scripting for Exchange and O365 Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere SSL/IIS Management & Troubleshooting Windows Server (2012, 2016) Nice To Have Microsoft 365 certifications (MS-101, MS-200, 70-347) Familiarity with email gateways and Menlo Knowledge of Retention Labels & Policies Experience using Quest Migration Tools Behavioral Traits Strong customer communication and incident handling skills Ability to work independently and manage critical incidents Attention to detail and proactive troubleshooting mindset Skills: hybrid mailflow configuration and troubleshooting,imap,pop,outlook anywhere,email security,azure active directory & azure ad connect,ssl/iis management & troubleshooting,smtp,microsoft exchange server (2010/2013/2016/2019),cisco ironport email security,mapi,microsoft,ironport,windows server (2012, 2016),office 365 & exchange online,powershell scripting for exchange and o365,security Show more Show less

Company Overview: NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape. About the Role: Are you a strategic thinker with a deep understanding of cloud and tech vendor ecosystems? We’re looking for Vendor Managers to lead partnerships with top global vendors including Microsoft, AWS, Cisco, Google, and a leading AI certification body. You will play a crucial role in shaping vendor strategy, identifying revenue opportunities, and aligning internal teams to execute go-to-market plans effectively. What’s in it for you? Lead Strategic Vendor Relationships: Be the single point of contact for some of the world’s most influential tech ecosystems. Drive Business Impact: Shape and execute GTM strategies that generate real revenue through training solutions, certifications, and learning services. Influence Cross-Functional Teams: Define processes, KRAs, and priorities to align marketing, sales, content, and operations around each vendor relationship. Act as a Growth Catalyst: Identify learning gaps, build scalable programs, and connect products to actual demand in the market. Work with Top Vendor Partners: Opportunity to hire and collaborate with a dynamic group of Vendor Managers aligned to specific ecosystems like Microsoft, AWS, Google, Cisco, and AI certifications. What You’ll Do Build & manage strategic vendor relationships (Microsoft, Cisco, AWS, Google, AI Certs). Understand the product portfolio and training ecosystem for each vendor. Identify learning opportunities and revenue-driving channels within each vendor ecosystem. Develop and execute go-to-market strategies with clear objectives, goals, KRAs, and success metrics. Collaborate cross-functionally with sales, marketing, L&D, and ops teams to drive initiatives. Own end-to-end program development and execution—from opportunity identification to delivery. Stay ahead of market trends and partner priorities, ensuring alignment with internal capabilities. Lead recruitment, management, and development of vendor-aligned support teams. Who We’re Looking For 5–10 years of experience working with or within tech vendors or their certified partners, ideally in the Microsoft, AWS, Cisco, or Google ecosystems. Strong understanding of vendor ecosystems, training/certification programs, and revenue models. Demonstrated business and sales acumen with a strategy-first mindset. Experience in building and executing scalable go-to-market plans. Exceptional people skills—team development, cross-functional leadership, and vendor liaison. Proven ability to "connect the dots", create structure, and drive execution across teams. Why Join NetCom Learning: Opportunity to work with industry-leading experts and cutting-edge technologies. Collaborative and inclusive work culture. Ongoing professional development and growth opportunities. If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning. Show more Show less

WAF L2/ L3 Engineer _ Reputed Company, Chennai If meeting the criteria, please share your CV to Email: jagannaath@kamms.net Position: WAF L2/ L3 Engineer Position Type: Full Time- Permanent Experience: 4+ Yrs Base Location: Taramani, Chennai ( strictly only local candidates) Mode: Office Key Performance Indicators: WAF web traffic Monitoring/Analyse/Configuration in WAF. Taking WAF web traffic Report (Daily basis) & Share to Client. Checking attacking pattern on regular basis for blocklisted countries in cloud WAF. Validating WAF Health status Report from L1(Shift Basis). Resolve SOC Alert tickets & IB-CART tickets. Continuous monitoring and creating Incident tickets if any suspicious activity found in WAF. Analyse WAF Traffic and contribute for WAF Fine tuning Take data and analyse allowed traffic, just in case if any malicious content found in that traffic, then escalate to next level. WAF/A10 Health Check-up To check Certificate expiring details in DC & DR A10 device and shared to client. To check Interface status in DC & DR A10 devices and utilization. Requirements: Location: Tidel park, Chennai Notice Period: Immediate to 30 days Salary Range: 12 to 14 LPA Job Type: Full Time Shift Timings: General

TCS Hiring for Network Data Experience: 8 to 12 Years Only Job Location: Delhi Required Technical Skill Set: Routing and Switching, Wireless, Cisco ISE, Aruba, Merkai Must Have: Routing & Switching Experience – Aruba CX Series / Cisco Wireless (Aruba / Meraki / Cisco) Load Balancer (Kemp) Problem Management, P1, P2, RCA Handling Job Description Should work in flexible shifts Should be good in troubleshooting issues related to Routing switching and Wireless Should have good experience in preparing/identifying the RCA Should be able manage shift individually Minimum Qualification: 15 years of full-time education Show more Show less

Req ID: 326917 We are currently seeking a Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Network Engineering Specialist Advisor" to join our team in "Noida/Bengaluru". Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches, Wireless (Cisco & Aruba) Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution - Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM - SD-WAN (Preferred) - Aruba Switching & Wireless - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh, location tracking, wIPS, guest access - Wireless surveys, site assessments, and audits - Strong communication skills - Solid documentation experience with Microsoft® Visio, Word, and Excel - Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor"™s Degree or equivalent experience.

Req ID: 323501 We are currently seeking a Network DC Build Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Network DC Build Engineer: Role Responsibilities: - Prepare network designs with bill of materials and detailed device configurations based on the business requirement - Raise and implement network changes within the approved change window. - Prepare network build packages based on the approved network design, which consists of impact analysis, network change implementation plan, and cutover plan - Present network designs and network changes for review and approval - Collaborate with various platform streams and vendors to ensure that network deliverables are completed on time - Data Center migrations in production environment without any downtime - Candidate should be able to work on projects individually and should be able to design and implement the designs according to the standards. (Key Skills) - Familiarity with network hardware (Arista and Cisco routers and switches) - Expert level knowledge in network routing, switching protocols (Routing protocols like BGP, OSPF, EIGRP; LAN/WAN Technologies) - Excellent working experience in multicasting, VXLAN, Spanning-tree, vPC, port-channel, MLAG, Trunking - Excellent troubleshooting and problem solving skill in routing & switching. - CCNP or CCIE R&S (a plus) - Hardware Experience/knowledge about different type of transceivers, switches, different type of cabling, different type of fiber patching - Proficient with Microsoft Office products including Visio, Word and Excel. Experience with Bluecoat is desirable but not essential. Strong -IT/Technical skills (understanding of software, hardware, networks, etc) - Advanced level written and verbal communication skills.

Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Overview This Network Support role focuses on troubleshooting and resolving network and system issues for clients. Key tasks include configuring network services (DNS, DHCP), managing network security (firewalls, threat removal), and handling daily service requests and tickets. The position requires strong communication skills, analytical thinking, and a solid grasp of networking fundamentals. Key Skills: Any Graduate can Apply Minimum 1 year Experience in Networking Support CCNA Certificate would be added advantage To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 236 Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT

Req ID: 322568 We are currently seeking a Routing and Specialist - Network Engineering Advisor to join our team in Greater Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless for about 8-10yrs Vendors supported - Viptela is must, Cisco, Cisco DNA , Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN Infrastructures 8+ years"™ experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela , (Hands-on) and Wireless

Req ID: 326919 We are currently seeking a Routing and Switching - Network Engineering Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Routing & Switching, Wireless (Cisco & Aruba) Vendors supported - Cisco, Aruba Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Working knowledge of Networking products from Cisco, Aruba Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN & Wireless Infrastructures Vendor experience to include - Cisco, Aruba Adaptive, communication, presentation, and leadership skills Strict adherence to defined policies, processes and procedures Responsible for NW services improvement and operational task improvement Responsible to carry out the troubleshooting on Networks and Appliances Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports. Management of Network & appliances Ensure earlier resolution to the issues to meet SLA Ensure hardening & patching of devices meet compliance standardsFollowing up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes Work on the Service request and Incidents Scope and device relation with load analysis

We are currently seeking a Routing and Switching - Network Engineering Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). Role Responsibilities: Required skill - Juniper and Aruba Must have great experience on Routing & Switching & Wireless and Firewalls. Responsible for the Cisco ACI network architecture component(s) Must have Palo Alto Experience. Understand and support Data Centre Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms. Contribute to the development and performance of a migration plan from traditional data centre network designs to Cisco ACI. Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment

Req ID: 325998 We are currently seeking a Network Security Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and Responsibilities"¢ Work on requests, changes, incidents, and problem records to support customers"™ network security environment "¢ Provide technical escalation to L2 support engineers "¢ Provide on call support for high severity incidents in a 24x7 environment "¢ Detect security issues, create customer tickets, and manage problems until closure "¢ Act as point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues "¢ Ensure that Service Level Agreements and operational standards are met "¢ Perform system maintenance, check-ups and maintain current documentation "¢ Provide resolution plans for device issues "¢ Propose service, process, and technical improvements to management "¢ Mid-level experience and proven knowledge in at least three of different network security products likes Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway) and IDS/IPS "¢ Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.) "¢ Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory "¢ At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security etc.) "¢ Over 3-5 years of network troubleshooting experience and at least 2 years Network Security administration and design experience "¢ Bachelor"™s degree or equivalent experience "¢ Flexible to changing needs of customer, account, and team "¢ Drive for results, ability to grasp complex issues to arrive at optimal solutions "¢ Excellent customer facing communication skills, customer support and knowledge of ITIL best practices "¢ Work Timings24/7 work environment, India

Network Engineer (Firewall Engineer) Location: India Shift Hours: 7.30 pm to 4.30 am IST Full-Time or Contract: Fulltime This Position Network Engineer with 3 to 5 years of experience that has strong firewall, IP Networking and VPN skills. Candidates will be part of the VIKING CLOUD Engineering team completing customer implementations and providing ongoing customer support. They will need experience with Meraki and Fortinet firewalls (required) and other major firewalls including Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills. Responsibilities Firewall Implementation and Support Installing VIKING CLOUD Managed Network Solutions including Fortinet firewalls. Making changes to VIKING CLOUD firewalls in support of customer’s needs. Solving technical customer issues in the area of firewalls, filtering, IP Networking, Routing, VPNs and application connectivity. Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management. Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics. Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure. Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures. Deliver better than agreed customer SLAs. Firewall and VPN Management Perform incident, problem and change management process for firewalls according to ITIL standards. Improve customer satisfaction metric, through stable transparent service. Continuous Improvement: Assist in training and development of internal resources Create relevant documentation for new issues Assist in the development, approval and maintenance of knowledge base articles Qualifications 5+ years’ experience in Information Technology with specific knowledge in IT firewall, IP Networking and VPN. Hands-on experience with Meraki and Fortinet firewalls. Knowledge and experience with network protocols and concepts including: SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs. Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark) Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions. Ability to effectively collaborate in a dynamic team environment. Strong written and verbal communication skills necessary for clear client communication, definition of scope, project deliverables, appropriate system documentation and client communication. Documentation (Excel & Visio) Must have professional demeanor and ability to prioritize and work in a fast-paced environment. Bachelor’s Degree in related field VikingCloud is an equal opportunities employer. Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for Network Security - PaloAlto Experience Range: - 08 To 10 Yrs Job Locations : New Delhi Job Description Extensive knowledge on Palo Alto firewall (Installation, Configuration, Troubleshooting and upgrade) Creating new policy on Palp Alto Firewall Building Site to Site VPN and Global Protect VPN, Setup and troubleshooting Knowledge on Cisco ASA firewall, rule creation, troubleshooting and upgrade Implementation of NSG – Network Security Group (Azure environment) Management of Palo Alto on Azure platform Meraki firewall knowledge Understanding of ITIL process Knowledge on routing and switching will be added advantage Excellent communication and collaboration skills Provide mentorship and guidance to junior team members Minimum Qualification: 15 years of full-time education Show more Show less

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How You'll Help Us Connect The World Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications For Consideration Bachelor’s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope? CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com Show more Show less

Meet the Team The Worldwide Sales Public Sector Account Manager team drives Cisco’s growth by addressing the outstanding needs of government, education, and healthcare clients. Through tailored solutions in networking, security, and cloud, they help clients overcome challenges like budget constraints, compliance, and digital transformation, encouraging positive relationships and delivering measurable value. Your Impact The Account Manager (AM) plays a vital role in driving Cisco's growth by building and maintaining strong, trusted advisor relationships with customers through world-class relationship management and sales excellence practices. The AM is tasked with delivering a well-managed, profitable, and growing business portfolio, ensuring customer happiness and achieving strategic goals. The role emphasizes "Sales Perfection" across three pillars: Relationship Management, Opportunity Management, and Business Management. This involves using tools, processes, executive engagement, and teamwork with extended Cisco teams to build long-term value for customers. Key responsibilities include: Strategic Growth: Growing wallet share within accounts by increasing customer addressable revenue year-over-year and improving Cisco’s strategic position. Pipeline Management: Accurately managing sales pipelines and forecasts in alignment with defined metrics to ensure predictable and consistent performance. Value-Driven Engagement: Demonstrating business value in every customer interaction and proposal to strengthen Cisco’s role as a trusted partner. Competitive Insights: Gaining a clear understanding of the competitive landscape within accounts to address challenges and position Cisco helpfully. Industry Expertise: Developing in-depth knowledge of the customer’s industry, market trends, and core business processes to deliver tailored solutions and strategic advice. Minimum Qualifications (Required) We are Senior Account Executive with 10 + Years of Public Sector IT Sales Experience with sound knowledge of local market. Demonstrated ability to make sound business decisions and develop sophisticated account plans with effective execution. Build and maintain positive relationships with senior executives and decision-makers, influencing and engaging them effectively. Deep understanding of industry or vertical-specific solutions to address customer needs and articulate Cisco’s business value proposition. Identify creative sales opportunities and structure deals that showcase Cisco’s ability to reduce customer costs and improve investment value. Preferred Qualifications (Good To Have) Proven experience in selling to Public Sector accounts, with a strong understanding of their outstanding requirements. Excellent time management, interpersonal, and negotiation skills to drive successful outcomes. Familiarity with Cisco’s products, services, solutions, and processes to meet customer challenges. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Show more Show less

Who are we? Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal What will you get to do? Work with members of Marketing, Sales and Business Operations to execute campaigns that involve identifying target segments and creating campaign assets like emails, landing pages, forms, form handlers, etc Create and/or maintain cross-channel marketing automation campaigns for various Events, Subscriptions, ABMs, etc. Work with events and field marketing, performance marketing, product marketing, and customer success teams to understand campaign requirements, set up, and deploy campaigns as per a scheduled marketing calendar. Follow best practices and processes for ongoing operational excellence Maintain customer and prospect segmentation and recommend the right target for the right message; ensure the rhythm of communication is appropriate; opt-out rates stay within industry standards; and manage email responses effectively. Utilize dynamic content and tokens to create personalized campaigns within Pardot Document and follow reliable and scalable marketing automation processes and best practices, and act as a guardian of customer data and privacy. Ability to prioritize tasks, identify trends, and manage escalations with appropriate status updates and communications with stakeholders. Adept in maintaining data hygiene and field management across systems and integrations. What you should have? Minimum 3+ years marketing and sales automation experience. Preferably in Pardot and Salesforce. Excellent copywriting skills. Proficiency in writing engaging/conversation-starter emails. Naturally seek out every opportunity to learn about the latest tools, techniques, and trends Bachelor's degree in Marketing, Communications, Business or related field Perks & Benefits (India) Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education Sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status Show more Show less

Job Description Job Summary –  Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s  Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.  Update users about request status and close request when users are satisfied with solutions  Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.  Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Technical Skills Years of experience needed – Minimum 6 to 12 months  Effective Business Communication  Strong time management  Communication in neutral or American accent over phone and grammar skills  Analytical skills  Ability to follow process and procedures. Escalate unknown issues or questions without delay  Prompt response to telephone calls, email, and instant message requests for technical support  Operating the computer, OS and Knowledge base navigation  Use of Ticketing tool  Account Management / Password reset  Active listening and probing skills  Level 1 and 1.5 technical troubleshooting  Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)  Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director  Proficient in MS Office 2013, 2016 and must have knowledge of O365  Must have worked on Windows 7 and Windows 10 support for laptops and desktops  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation  Knowledge of Wyse thin and zero client support, set up and connectivity  Supporting issues with Printer installations, HP Print and Scan via USB  Cisco VPN client support Certifications Needed  MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less