It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Senior Network Engineer is responsible for providing advanced support and maintenance for the organization's network infrastructure. This role involves troubleshooting complex network issues, ensuring network security, and collaborating with various teams. Essential Job Responsibilities Provide advanced support and maintenance for network infrastructure. Troubleshoot complex network issues and implement solutions. Ensure network security and compliance. Collaborate with various teams to ensure smooth network operations. Document network configurations and processes. Qualifications & Requirements Education: Bachelor's degree in Information Technology, Computer Science, or related field. Experience: 7-10 years of experience in network engineering. Skills: Communication Customer Satisfaction End-to-End Project Management Enterprise Network Firewalls Functional Testing High Accuracy Local Area Network (LAN) Network Administration Network Design Network Engineering Network Infrastructures Network Security Professional Collaboration Teamwork Technical Documentation Management Certifications: Cisco Certified Network Professional (CCNP), CompTIA Network+. Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Show more Show less

Location: Trivandrum Technopark Campus Experience: 10 - 12 years Employment Type: Full-time | On-site (US Shift) Role Overview: We are looking for a dynamic and skilled Network Engineer / Administrator with CCNA certification and a minimum of 10 years of hands-on experience in managing network infrastructure, firewalls, VPNs, and security systems. This role demands excellent communication skills and direct interaction with international clients , making client engagement and issue resolution a key part of the job. Role & responsibilities : Design, implement, and support network infrastructure for internal systems and client environments. Configure and troubleshoot routers, switches, firewalls, VPNs, and wireless networks. Monitor network performance and security, ensure uptime, and proactively resolve issues. Maintain system documentation, logs, and reports for audits and analysis. Interact regularly with international clients to understand requirements, provide updates, and deliver resolutions. Implement network policies, security standards, and best practices. SDN, SDWAN hands-on Experience Work closely with cross-functional teams including server admins, cloud engineers, and IT support teams. Provide Level 2/3 support for escalated network issues. Participate in client meetings, system audits, and infrastructure improvement initiatives. Required Skills & Qualifications 10 - 12 years of relevant experience in Network Engineering or Network Administration. Must have active CCNA certification . (Additional certifications like CCNP or security certifications are a plus.) Solid knowledge of Cisco hardware, networking protocols, VLANs, DNS, DHCP, routing, and switching. Experience working with firewalls, VPNs, IDS/IPS systems. Prior experience in a client-facing role with international customers is mandatory . Excellent verbal and written communication skills. Ability to manage and prioritize multiple tasks in a fast-paced environment. Bachelors degree in Computer Science, Information Technology, or related field. What We Offer: Opportunity to work in global environments and client projects. A collaborative, growth-oriented work culture. Exposure to cutting-edge technologies in infrastructure management. Competitive compensation and performance-linked benefits.

Job Summary We are looking for a motivated Senior Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements Experienced in NetApp Storage (Deploying and administering NetApp Storage - CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies); Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. A thorough understanding of other components in the infrastructure stack - compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault); Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks); Knowledge in ITIL methodologies: change, incident, problem and configuration management; Understanding of outsourcing/managed service and Cloud industry; ITIL Fundamentals certification (desirable); Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous; Experience in Linux System Administration Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded Working knowledge of hyperscalers - AWS, GCP, Azure. Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect. Education Typically requires a minimum of 10 years of related experience with a bachelor s degree, and preferably 12-14 years; or 8-10 years and a master s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We have a wide variety of career opportunities around the world — come find yours. Contact Centers Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job Overview And Responsibilities This role manages the forecasting, staffing, and scheduling functions for all contact centers world-wide for Phones, Chat and Backoffice contacts. The Manager directly oversees the activities of all Contact Center WFM staff at India Knowledge Center. The department that this position oversees is responsible for all aspects of staffing including forecasting call volume, handle time, shrinkage, and other metrics, determining requirements for all functions, scheduling shifts to meet the requirements, effectively allotting and awarding accrued time off, and analyzing operational performance to measure effectiveness. The department works closely with the staff planning team in Chicago, field management as well as with the Real Time Operations Manager to ensure that all centers operate at the maximum efficiency level. This role also oversees the WFM functions performed at the outsourced center in Delhi. Monitor and analyze forecast accuracy to ensure that Sr. Analysts and remaining staff Staff Planners are managing the workforce effectively Complete long range staffing models and make recommendations for staffing additions by skill, overtime requirements, and staffing reductions Provide reporting and dashboards Look for continuous improvement opportunities to streamline work and bring in efficiencies Perform ad hoc analysis include cost-benefit models and budget forecasts Serves as the backup for Senior Manager This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree or related experience Minimum of 6+ years leadership experience in the contact center workforce management or quantitative analytical areas Excellent verbal and written communication skills Strong analytical, critical thinking and problem-solving skills Ability to interface with a broad range of internal personnel and external business partners Effectively and professionally interact with leadership teams Ability to prioritize and manage multiple commitments Motivational leadership, team-building, and coaching skills Proficient in Microsoft Office Advanced Excel skills Some travel - 5-10% Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Experience with Contact Center technologies, including but not limited to; Cisco, Aspect (Alvaria), Kana, Foundry, eGain, Spotfire, and LivePerson GGN00001956 Show more Show less

JOB Description For Storage Management – Storage Administrator(L2) Customer Name Maruti Suzuki India Ltd. LOCATION Gurgaon, Haryana DOMAIN Storage Level (L1/L2/L3) L2 Required Relevant Domain Experience 4-6 Years relevant experience Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) Onsite support 24 X 7 Qualification B.E. / B. Tech/BCA (On-Site) Certifications Required if ANY Relevant Certification (Preference), ITIL Certified Specific Remarks/Requirement by customer No gap in education Role Purpose We are seeking an experienced HPE 3PAR/Primera/Alletra Storage Administrator to join our team. The ideal candidate will have strong technical skills and experience in managing and supporting storage systems, including SAN Zoning in day to day operations. Job Responsibilities Install, configure, administrator and maintain HPE 3PAR/Primera/Alletra Storage. Experience in IBM and DELL EMC and Lenovo Storages products would be an added advantage Perform health checks and proactive configuration management on the storage environment. Provide Out of Hours On-Call support for P1 or critical incidents Perform availability monitoring as part of incident resolution on storage systems Resolve incidents relating to the storage systems Track and confirm that storage environment and associated software inventory is correctly recorded in CMDB Support the software troubleshooting and upgrade processes, including vendor coordination for storage related software Verify storage operability after maintenance activities Maintain policy and procedure documentation for storage administration Proactive system optimization and maintenance as required Excellent troubleshooting skills in SAN and Storage troubleshooting Storage Migration and HPE Storages Replication Develop and maintain records for entire storage as well as FC systems Develop and implement automated solutions to support operational and SLA objectives Good knowledge on SAN performance tuning Respond quickly and effectively to Storage issues and outages Troubleshooting & Root Cause Analysis for incidents (Severity 1 only) Good knowledge on Storage provisioning, Host groups, Lun Masking, Tiering, Data migration Good knowledge and understanding on data replication Good Knowledge and understanding of Management Tools as well as SSMC/Spectrum/DSCC Good communication skills and ready to work in 24x7 support Good understanding on Virtual volume allocations Extents creations Storage space and switch ports capacity management Has experience working in a large storage environment with formal change management practices Strong Knowledge on firmware upgrades fixing SAN switch port issues and server path fail issues Working knowledge on storage arrays storage volume allocations and fixing hardware issues Working experience on troubleshooting on performance issues on Isilon Storage Working experience on Brocade and CISCO switches on creating zoning and setting SAN boot policies Working experience on performing storage arrays Firmware upgrades on HPE 3PAR/Primera/Alletra Storages Working Experience on SAN switch firmware upgrades and array migrations Technical Skills/Knowledge Requirement HPE 3PAR Storage/HPE Primera Storage/HPE Alletra Storage/San Director (Primary Skills) Brocade and Cisco SAN Switches Management ITIL Certified OEM Certified minimum on one storage technology with exposure to day to day operations FOR HPE Project Manager Mr. Baldeep Singh Date 20th Jan 2025 Signature FOR Customer Project Manager MSIL Date Signature Show more Show less

Location : Gurgaon, India Experience Required : 3–5 years in the IT Industry Salary Package : ₹4.8–7.2 LPA (based on experience and performance) Company Description Asian Global Solution (AGS), located in Gurgaon, is a System Integrator for complete IT Infrastructure. Since 2014, AGS has served over 650+ Corporates, catering to more than 43,000 end users. AGS has partnerships with over 50 OEMs/technical vendors like Apple, Lenovo, Dell, HP, CISCO, AWS, Fortinet, Hikvision, and others. Our portfolio includes Network Infrastructure, IT Solutions, Cloud Security, Software Solutions, and more, delivered with the highest quality standards and timely support. Role Description This is a full-time on-site role for a Business Development Manager at Asian Global Solution in Gurgaon. The Business Development Manager will be responsible for: Must have 3-5 years experience in IT industry Identifying emerging markets and market shifts while being fully aware of new products and competition status Business development - generate leads, close deals and ensure timely invoicing & payments Achieving growth and hitting sales targets by successfully managing the sales team Sales of IT Hardware & Software System Integration Products Client relationship management (establishing & nurturing client relationships (new & existing)) Promoting Company’s products/services, addressing or understanding clients’ objectives/ requirements Liaisoning with technical vendors / OEMs and building / maintaining business relationships with them Required Attributes - Good knowledge about selling IT Hardware System Integration Products - Client Relationship Management Skills (ability to handle Corporate/Enterprise Customers for their IT Hardware Products) - Marketing, Sales and Negotiation skills (ability to generate leads, close deals and a sales attitude is required) - Experience of Business Development and sales - generating leads, and establishing & nurturing client relationships (new & existing) - Skills such as Organizational, Time Management, Team Management, Leadership, Communication (good written & oral skills in English) and Interpersonal - Ability to be on field at least 40% of the time - Candidate must have own 2 or 4-Wheeler - B.E. / B.Tech or MBA in Marketing or a related field Show more Show less

We are looking to hire a Security Analyst to join our team in Mumbai. The candidate will be a part of the Security Operations team and would be responsible for a 24*7 role in monitoring security tools for potential malicious behaviors and providing incident response and escalation to the incident response team. An ideal candidate will have to work from office and will have the following role and responsibilities: The responsibilities include but are not limited to: Use SIEM technologies and other native tools to perform the monitoring of security events on a 24x7 basis. Perform analysis on logs produced by network devices utilized within the infrastructure such as firewalls, content filtering, syslog from various sources/devices, assorted Intrusion Detection capabilities, substantiating vulnerability scanner results, directory services, DHCP logs, Secure Email Gateway logs, and approved applications. Use the SIEM to monitor the network and perform analysis, while integrating the results and information needed to proactively protect the enterprise. This includes developing customized signatures, enterprise content filtering, or firewall ACL change recommendations. Provide security events analysis and support to include identifying potential threat, anomalies, and infections, documenting findings, providing recommendations within the incident management system, performing triage of incoming security events, performing preliminary and secondary analysis of those events, and validating the events Manage inbound requests via the ticketing system (Service Now), as well as via telephone calls, and provide security notifications via three methods: logging incident tickets, sending emails, placing telephone calls. Provide cybersecurity root-cause analysis in support of any tickets for which it fails to meet the Acceptable Quality Levels (AQLs) specified in the PRS. This root-cause analysis will include documenting recommendations for corrective action. Requirements: Minimum 3 years of experience in Cyber Security. Bachelor of Science (Masters preferred) in Computer Science, Systems Engineering, Cybersecurity, Information Technology or related area. Working level knowledge of policies, procedures, and protocols of a government Security Operations Center. Experience using numerous security tools and technologies to include some of the following and/or closely comparable security technologies: McAfee Nitro SIEM, McAfee IDS/IPS, Imperva web application firewalls, McAfee Enterprise Antivirus, BlueCoat, Symantec DLP, Mandiant/Fireeye, Guardian MDB Protect, Cisco firewalls, QualysGuard, AppScan. Preferred Certifications: Comptia Security+ Certified Ethical Hacker (CEH) About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, MA, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers. kroll. com #LI-AT1 #LI-Hybrid

. Responsible for network site planning, equipment deployment planning, deployment managing and basic design of network instances. Completes network deployment, manages contract teams in deployment, provisions and supports, wireless, Ethernet transport regional network serving residential and commercial customers. Responds to network incidents, determines resources needed for correction and corrects or leads team involved in resolving incident. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities 5+ years of experience in network design, implementation, installation, maintenance and to include: SDWAN technologies troubleshooting of complex networks. Equivalent combination of education and experience considered. CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint Strong understanding of networking technologies High Availability protocols such as; HSRP, VRRP, GLBP IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN, QOS, Traffic Policing and Shaping ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP Switch VLANs, VTP, STP, Wireless Networking Understanding of VoIP, SIP and PRI voice technologies Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role. Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations. Strong verbal skills, to include technical presentations to all levels of technical expertise. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Job : Cisco L1 Jobs in Kolkata (J49114)- Job in Kolkata Cisco L1 (Job Code : J49114) Job Summary BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM Key Skills: Company Description Our mission is to provide innovative IT enabled solutions that empower businesses to achieve their goals with maximum efficiency and effectiveness. We are committed to delivering high-quality products and services that enable our clients to stay ahead of the competition and succeed in the digital age. We strive to achieve this mission by: Collaborating closely with our clients to understand their unique needs and challenges. Leveraging the latest technologies and best practices to develop innovative solutions. Continuously refining our processes and methodologies to ensure maximum efficiency and effectiveness Attracting and retaining top talent who share our passion for excellence and customer satisfaction. Vision Our vision is to be a leading provider of IT-enabled solutions that transform the way businesses operate and grow. We envision a world where businesses can leverage technology to achieve unprecedented levels of success, and we are committed to helping make that vision a reality. To achieve this vision, we are focused on: Building deep expertise in key industries and verticals, including fibergrid, smart cities, data digitization, healthcare, finance, retail, and many more. Developing cutting-edge products and services that solve real-world business problems. Growing our global footprint to reach new customers and markets. Creating a culture of innovation and collaboration that attracts and retains the best talent. vision Core Values we are committed to upholding our core values in all aspects of our business operations. Our core values define who we are as a company and guide our decisions and actions. Job Description The 1 Network Engineer is responsible for providing support for networking equipment (Router, switches. . . ) and infrastructure, troubleshooting network issues, and assisting in the configuration and maintenance of network devices. The position involves monitoring network performance, responding to incidents, and escalating more complex issues to senior network engineers. Key Responsibilities: Network Troubleshooting: Identify and resolve basic network-related issues (e. g. , connectivity, routing, and switching problems) using networking tools and devices. Configuration and Maintenance: Assist in the setup, configuration, and ongoing maintenance of routers, switches, firewalls, and other network equipment. Monitor Network Performance: Continuously monitor network systems for performance issues or outages, and use network management tools (e. g. , nms, ems, gis, Dash board. . ) to detect and resolve problems. Incident Management: Respond to network incidents, provide initial troubleshooting steps, and escalate unresolved issues to higher-level engineers. Support for Network Upgrades: Assist in network upgrades and configuration changes under the guidance of more senior engineers. Documentation: Maintain accurate records of network configurations, changes, troubleshooting steps, and resolutions. Document standard operating procedures (SOPs) and network topologies. Collaboration: Work closely with internal teams (e. g. , IT support, security teams) to ensure seamless network operations. Customer Support: Provide customer support regarding network connectivity issues or service requests, ensuring customer satisfaction and timely resolution. Security and Compliance: Assist in ensuring network security protocols are followed and compliance standards are maintained.

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Lead Application Support Engineer is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the Second point of contact for application user for any issue or challenge. What you’ll do as the Lead Application Support Engineer: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive experience with Dynamics 365 Finance and Operations and/or Customer Engagement, whether as an end-user, support role, or developer. Mastery of order-to-cash (O2C) and procure-to-pay (P2P) processes, with comprehensive knowledge in areas such as sales order management, pricing, finance, O2C, P2P, and tax. Exceptional troubleshooting skills, with the capability to apply learned solutions to new challenges and a meticulous attention to detail. Oversee the support playbook and continuously seek advancements in automation and issue prevention. Proficient in developing new runbooks or modifying processes based on data-driven decisions. Ensure quality checks on knowledge base articles for future reference and maintain quality control on ticket closure. In-depth understanding of key support metrics and KPIs. Advanced SQL skills for writing queries. Adept at learning business processes and application functionality. High proficiency in D365 Finance and Operations and Customer Engagement modules. Record, resolve, and escalate support issues as necessary. Conduct thorough Root Cause Analysis (RCA) on critical issues. Lead scrum meetings and ensure delivery of high-quality fixes with effective sprint planning. What You Will Bring To The Team BE/ BA/BS in Computer Science, or in any related field 7-12 years required of experience in D365 user or as a support role. Knowledge on CICD/Devops, SDLCs, QA methodologies is added advantage. Exp in EDI is must. Knowledge on Azure , Monitoring, Observability is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Team player & Consider it done mindset. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less

Roles And Responsibilities Able to resolve issues & maintain IT Infrastructure. Responsible for architecture, service installation, application and system upgrades, monitoring, proactive alerting, vulnerability management, documentation Should be able to maintain Active Directory and related services. Should be able to configure & maintain Cisco Switches, Firewalls , Wireless LAN, WAN & SDWAN Desired Candidate Profile Good knowledge and understanding of Servers, Windows (Expert), and VMWare (Basic), Cisco network (Advanced) Initial investigation and resolution of technical requests and monitoring alerts. Ability to build and monitor services in production environment. Hands-on with Installation, configuration, and management of servers, network components Monitoring System Performance, Vulnerability & Security systems Familiar with Information Security & Compliance Familiar with cloud technologies like Azure/AWS Good communication skills & exposure to multivendor products Certification CCNA(Must) / Microsoft Windows & Azure/ Information Security Show more Show less

Job Description We are seeking a skilled and experienced Data Center Hardware Engineer to join our dynamic team. The ideal candidate will have a strong background in data center hardware design, implementation, and maintenance. As a Data Center Hardware Engineer, you will be responsible for ensuring the reliability, performance, and efficiency of our data center infrastructure. Responsibilities Hardware Design and Implementation Design, implement, and maintain data center hardware solutions to meet performance and scalability requirements. Collaborate with cross-functional teams to develop hardware specifications and ensure compatibility with existing systems. Install, configure, and troubleshoot servers, networking equipment, and storage devices within the data center environment. Monitor and optimize server and network performance to ensure efficient operations. Hardware Maintenance Conduct regular preventive maintenance on data center hardware components. Identify and resolve hardware-related issues promptly to minimize downtime. Work closely with capacity planning teams to assess hardware needs and plan for future expansion. Provide recommendations for hardware upgrades and replacements based on performance metrics. Documentation Maintain accurate and up-to-date documentation of hardware configurations, installations, and maintenance procedures. Create and update technical documentation for hardware systems and procedures collaboration and Support: Collaborate with other IT teams to ensure seamless integration of hardware with software and network systems. Provide technical support and assistance to other teams as needed. Implement and enforce security best practices for data center hardware. Ensure compliance with industry standards and regulations related to data center operations. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Data Center Hardware Engineer or similar role. In-depth knowledge of data center hardware architecture, including servers, storage, and networking equipment. Familiarity with virtualization technologies and cloud computing. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Relevant certifications (e.g., CompTIA Server+, Cisco CCNA) are a plus. Preferred Skills Experience with hardware monitoring and management tools. Knowledge of data center cooling and power distribution systems. Familiarity with industry trends and emerging technologies in data center hardware. Experience in RAID Confirguration and OS installation. Working Shifts Working shift for this role is Morning shift, Afternoon shift, Night shift. Location for this role is Mumba(Panvel). Show more Show less

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Application Support Specialist is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the first point of contact for application user for any issue or challenge. What You’ll Do As The Application Support Engineer The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as and end user or support role or a developer role. Experience working in an order-to-cash environment (placing orders, shipping them, invoicing them). Procure-to-pay is acceptable as well. Most of our questions come up around the sales order processing flow, Finance O2C, P2P, Tax. Troubleshooting skills – ability to assess and apply what they have learned in one issue to another issue, attention to detail Ability to work effectively with the next level of support – capturing complete information on the issue before escalating, providing steps already taken in troubleshooting, etc. Ability to write runbook/knowledgebase articles for use in future activities Intermediate to advanced SQL skills for writing queries. Good at learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve support issues and escalate as required Ensure root causes are identified and appropriately communicated and documented. What You Will Bring To The Team BE/ BA/BS in Computer Science, or in any related field 3-6 years required of experience in D365 user or as a support role. Knowledge on CICD/Devops, SDLCs, QA methodologies is added advantage. Knowledge on Azure , Monitoring, Observability is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Team player & Consider it done mindset. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and our way of working to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide Technical Support to customers and partners T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks Provide configurations, troubleshooting, and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Preparing detailed RCA documents for official submissions to customers Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Working with engineering on filling bugs and working with product teams on feature requests Working on Hot / Risk technical escalations from the region or other theaters Lead case swarming and training sessions for frontline teams Willing to work in flexible and varying shift times, including weekends and evenings Qualifications More than 5 years of customer-facing technical support experience Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.) Experience working with Firewall Central Management Systems Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar) Working knowledge of Security services (IDS/IPS, Firewalls etc.) Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required Excellent English written and verbal communication skills are required Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.) Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus Willing to work in flexible and varying shift times including weekends and evenings is a plus Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Covid-19 Vaccination Information for Palo Alto Networks Jobs Vaccine requirements and disclosure obligations vary by country. Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in network engineering at PwC will focus on designing and implementing secure and efficient network infrastructures to support organisational communication needs. Your work will involve assisting in seamless connectivity and increasing performance for client networks. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Infrastructure team you install, configure, and support network and security infrastructure. As a Senior Associate you foster team commitment, influence key stakeholders, and navigate complex situations to deliver quality work. You troubleshoot network issues, collaborate with cross-functional teams, and expand your knowledge of the network and cloud industry. Responsibilities Install and configure network and security infrastructure Foster team collaboration and commitment Influence stakeholders to achieve project goals Troubleshoot and resolve network issues promptly Work with cross-functional teams to enhance solutions Expand knowledge in network and cloud technologies Monitor network performance and implement improvements Comply with security protocols and standards What You Must Have Bachelor's Degree 5 years of experience Oral and written proficiency in English required What Sets You Apart 8 years of experience preferred Proficiency in Cisco and Palo Alto network infrastructure Experience with AWS and Azure cloud platforms Skill in network troubleshooting and diagnostics Communication and interpersonal skills Ability to work independently and in teams Experience in systems with continuous availability Knowledge of Cisco Call Manager operations Experience in automating processes and procedures Show more Show less

Description As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Physical Stores is a store with no lines and no checkout—you just grab and go! Customers use the Amazon Physical Stores app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go. Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that's more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues. As a Network Support Engineer, you seek resolution to Networking problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on networks, distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores and the Just Walk Out Technology. You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that's higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you'll work hard, have fun and impact many customers! This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 10 PM to 6 AM IST. You are expected to work in night shifts hours based on business requirements. About The Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Basic Qualifications BS/MS in Computer Science or Engineering 5 to 8 years of extensive experience in Network administration Strong network analysis fundamentals and robust troubleshooting skills Strong IP networking fundamentals and extensive experience in TCP/IP (internals and flow control), UDP, DNS & DHCP In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF etc. Experience with protocols and technologies such as STP, PVST, First Hop Redundancy Protocols, VRRP, QoS, NTP, 802.1x & NetFlow. Preferred Qualifications Experience with network operating systems such as Cisco IOS and JUNOS. Preferred CCNA / CCNP Or JNCIA Certified Individuals Experience working in a Linux/Unix environment Experience in automation via Bash/shell scripting and Perl/Python programming. Excellent verbal & written communication skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - AWS India - Telangana Job ID: A2988563 Show more Show less

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Application Support Specialist is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the first point of contact for application user for any issue or challenge. What You’ll Do As The Application Support Engineer The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as and end user or support role or a developer role. Experience working in an order-to-cash environment (placing orders, shipping them, invoicing them). Procure-to-pay is acceptable as well. Most of our questions come up around the sales order processing flow, Finance O2C, P2P, Tax. Troubleshooting skills – ability to assess and apply what they have learned in one issue to another issue, attention to detail Ability to work effectively with the next level of support – capturing complete information on the issue before escalating, providing steps already taken in troubleshooting, etc. Ability to write runbook/knowledgebase articles for use in future activities Intermediate to advanced SQL skills for writing queries. Good at learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve support issues and escalate as required Ensure root causes are identified and appropriately communicated and documented. What You Will Bring To The Team BE/ BA/BS in Computer Science, or in any related field 3-6 years required of experience in D365 user or as a support role. Knowledge on CICD/Devops, SDLCs, QA methodologies is added advantage. Knowledge on Azure , Monitoring, Observability is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Team player & Consider it done mindset. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. As a Director of Engineering at Atlan, you will lead the engineering efforts to scale our core Platform capabilities, building the critical foundation for our data collaboration platform. This role is pivotal in driving innovation, operational excellence, and customer-centric outcomes for a platform that powers the modern data stack. You will lead a globally distributed engineering organization , shaping its technical direction and fostering a high-performance engineering culture that delivers transformative infrastructure, internal platforms, and developer experience to our global customer & user base. What Impact Will You Create? This role is instrumental in scaling Atlan’s foundational systems, ensuring that internal and external customers experience a reliable, performant, and cost-efficient platform. By enhancing & leveraging our cutting-edge infrastructure, observability, onboarding frameworks, and platform services, you will have a broad-reaching impact, including: Significantly reducing cloud costs while improving system performance and operational margins. Enabling faster and more reliable customer onboarding, ensuring strong first impressions and smoother adoption experiences. Driving next-generation Metadata Lakehouse and search capabilities to power real-time metadata-driven products & use cases. Modernizing and accelerating infrastructure deployment, reducing time-to-market and time to value for critical services. Implementing AI-powered observability and incident management to drive rapid diagnosis, recovery, and system resilience. Enhancing developer productivity by building internal tooling that reduces friction and accelerates innovation. What Will You Do? Strategic Vision & Leadership Define and execute the technical strategy for Atlan’s Platform Business Unit, encompassing infrastructure, onboarding, observability, metadata systems, event driven workflows development and developer productivity. Shape and deliver a multi-year roadmap for scalable, efficient, and reliable platform capabilities that support Atlan’s growth and innovation. Collaborate closely with senior stakeholders to align platform investments with business outcomes, customer needs, and product evolution. Team Leadership & Talent Development Lead and scale a diverse, globally distributed engineering team , including Engineering Managers, leads, and senior engineers. Build, grow and enable a strong engineering leadership pipeline, nurturing technical excellence, autonomy, and a growth mindset. Champion diversity, inclusion, and a culture of high ownership and collaboration. Operational Excellence Drive modernization of core infrastructure and platforms, ensuring reliability, scalability, and cost-efficiency. Establish and enforce engineering best practices for system architecture, operational excellence, cost governance, and security. Implement metrics-driven processes to track platform health, performance, and team productivity. Customer-Centric Innovation Leverage metadata automation, AI-ready systems, and internal developer platforms to streamline complex workflows and enhance end-user outcomes. Continuously improve the developer and customer experience by identifying bottlenecks, driving intelligent automation, and building scalable services. Act as a trusted partner across internal teams, helping Atlan innovate faster while maintaining reliability at scale. What Makes You a Great Match? Engineering Expertise Deep technical leadership background in platform engineering, cloud infrastructure, distributed systems, metadata management, or developer platforms. Proven experience architecting and scaling high-reliability, high-scale systems for SaaS, PaaS, or cloud-native environments. Hands-on familiarity with cloud-native architectures (AWS/GCP), multi-tenant systems, observability, and cost optimization best practices. Leadership Excellence Demonstrated success leading large, distributed engineering teams and scaling organizations through hypergrowth phases. Strong track record of defining and delivering multi-year platform strategies aligned with business needs. Exceptional ability to collaborate across cross-functional teams, including product, security, design, and customer success. Customer Empathy & Problem Solving Deep understanding of internal developer challenges and external customer needs in the data/infra ecosystem. Ability to translate complex problems into pragmatic, scalable solutions that create long-term customer and business impact. High sense of ownership, driven by a passion to solve real-world problems through world-class engineering. As a Platform Engineering leader at Atlan, you will not only define the future of our platform services, infrastructure and developer experience, but also help build a foundation that enables the most sophisticated data teams across the world. Join us to drive innovation and create impact in a rapidly evolving data and AI landscape. 🚀 Apply now to be part of the future of the Modern Data Stack! Why Atlan for You? At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan Means Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities. As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries. If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together. We are an equal opportunity employer At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. Show more Show less

The Role Splunk Security Solution Architects serve as subject matter experts for Splunk Security products, as well as provide expertise and experience of the broader security landscape. You will support Splunk account teams including sales and pre-sales resources to develop fit-for-purpose security solutions for our customers. You will be the "eyes & ears" for the field, providing expert guidance and recommendations to help our customers improve the security and resiliency of their organisations. Responsibilities Establishing and proactively maintaining valuable relationships with clients and partners. Work closely with direct account teams to understand sales strategies and plan for support of that strategy including briefings, demos, proposals, Proof of Values (POVs), integrations and issue resolution for our security portfolio. Communicate with Splunk customers to understand security architecture, infrastructure, and cyber security objectives in order to map a customer’s security priorities to Splunk product capabilities. Ability to demonstrate Splunk’s security products and services to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows. Experience responding to functional and technical elements of RFIs/RFPs. Hands-on leadership to resolution of technical/integration problems. Self-motivated with a consistent track record in technical software sales and knowledge of security technology. Strong ability to collaborate and dynamic presentation skills and communicate clearly in emails and RFPs when submitting reports. IMPORTANT We can guide you on the technology, help you on soft skills and educate you on processes. You should have a strong sense of self-motivation, an unbridled curiosity about what “is possible” with technology, the desire to work with an exciting team and a positive, fun-loving demeanor. Requirements Splunk Certified Administrator or sufficient knowledge to be able to administer Splunk Enterprise and Splunk solutions. 5+ years as a successful pre-sales engineer (SE), systems integrator, or equivalent experience within cybersecurity Familiarity with current cyber threats and malware, incident response (IR) practices, security information and event management (SIEM), automation tools. Endpoint technology, threat intelligence capabilities, experience with installation/configuration/administration of enterprise hardware and software technologies including but not limited to Operating systems (Windows + Unix/Linux) Networking technology - Firewalls, Proxy, Routing & Switching Enterprise Software - AV, Email, Vulnerability Management, TIP, database, etc Proven experience working with Cloud Platforms (AWS, Azure or GCP) Familiarity with scripting languages -- particularly Python Highly desirable industry certifications include SANS GIAC, CISSP, CISM, etc. Interpersonal skills and ability to communicate effectively with different audience types including technical, non-technical, executive, leadership. Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note Show more Show less

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Senior Application Support Engineer is responsible for supporting the D365 application users. The position focuses on Tier1 user support in D365 CE and FnO applications. The position act as the Second point of contact for application user for any issue or challenge. What you’ll do as the Senior Application Support Engineer: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven experience with Dynamics 365 Finance and Operations and/or Customer Engagement, either as an end-user, support role, or developer. Expertise in order-to-cash (O2C) and procure-to-pay (P2P) processes, with in-depth knowledge in areas such as sales order management, pricing, finance, O2C, P2P, and tax. Strong troubleshooting skills, with the ability to apply learned solutions to new issues and a keen attention to detail. Responsible for governing the support playbook and continuously seeking improvements in automation and issue prevention. Capable of developing new runbooks or modifying processes based on data-driven decisions. Conduct quality checks on knowledge base articles for future use and ensure quality checks on ticket closure. Comprehensive understanding of key support metrics and KPIs. Intermediate to advanced SQL skills for writing queries. Proficient in learning business processes and application functionality. Good to moderate proficiency in D365 Finance and Operations and Customer Engagement modules. Record, resolve, and escalate support issues as necessary. Perform detailed Root Cause Analysis (RCA) on critical issues. Lead scrum meetings and deliver high-quality fixes with effective sprint planning. What You Will Bring To The Team BE/ BA/BS in Computer Science, or in any related field 5-9 years required of experience in D365 user or as a support role. Knowledge on CICD/Devops, SDLCs, QA methodologies is added advantage. Knowledge on Azure , Monitoring, Observability is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Team player & Consider it done mindset. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less

Incident Manager GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Job Profile Summary The Incident Manager is responsible for leading the resolution of incidents affecting customer services across a specified geography. Role Summary The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, facilitate and co-ordinate the necessary activities for customer incidents/requests to be resolved/completed with minimal impact to SLAs, which may range from straightforward to more complex technical requirements, including post incident/request follow-up activities. The role requires a significant amount of autonomy, so the Incident Manager should be comfortable working with minimal direction, with the ability to thrive in a fast paced and ever-changing environment. Job Scope Interacts with Service Desk, NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management, 3rd Parties, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Interacts with service desk, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Duties And Responsibilities Ensure frequency of internal/external communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g., Service Manager, Account Manager). Review and manage customer requests that involve internal GTT departments and external partners. Identify problems and raise them to the Problem Management team. Review and revise processes, policies, and procedures on a regular basis to drive efficiency and effectiveness within Service Assurance. Maintain an exceptional level of customer service and experience during any engagements with all departments (internal or external). Understanding and familiarity with Customers’ services and solutions. Provide feedback to appropriate Line Manager on how Incident Management, the Service Desk and supporting functions can improve. Provide mentoring and guidance to Service Desk Engineers. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Train new starters Support and participate as required in any Assurance related programs. Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as may be required. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. Show more Show less