Entity :- Accenture Strategy & Consulting Team :- Strategy & Consulting Global Network Practice :- Responsible AI COE Title :- Responsible AI Specialist/ Sr. Analyst Job location :- Bangalore/Gurgaon/Pune/ Hyderabad/Chennai/Mumbai The rapid development of AI is creating new opportunities to improve the lives of people around the world, from business to healthcare to education. As a result, it is also raising new questions about the best way to build fairness, interpretability, privacy and security into these systems. The Data and AI revolution is changing everything. Its everywhere transforming how we work and play. Join Accenture and help transform leading companies and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity to grow and advance. Accentures S&C Global Network Data & AI team covers the range of skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with our broader Strategy and Consulting practice, we bring a unique ability to drive end to end business change through the application of Data and AI. At the forefront of the industry, youll help make our Responsible AI vision a reality for clients looking to better serve their customers and operate always-on enterprises. Were not just focused on increasing revenues our technologies and innovations are making millions of lives easier and more comfortable. But above all, were doing this responsibly and inclusively to make sure AI technology is used equitably and in a way that is both ethically and technically sound. Join us and become an integral part of our global Responsible AI team with the credibility, expertise and insight clients depend on. There will never be a typical day at Accenture, but thats why people love it here. You will be working with famous brands and household names no worrying about how to explain what you do to your family again! We are looking for experienced and motivated individuals who will be a part of the Responsible AI Centre of Excellence (COE) within Accenture to join our multi-disciplinary Responsible AI team . We are committed to help people build AI products/solutions/services in a responsible and trustworthy manner. The ideal candidate should have a strong client-facing consulting background in data science/analytics with an ability to pick up new technologies very quickly . He/she will be passionate about understanding the impact of AI systems on people and society and will have a track record in using tools to undertake assessments such as Fairness/Bias, Explainability, Model Validation and Robustness, to assess model behaviour through a Responsibility lens. Being a part of Accenture will help you grow both professionally and personally as you help shape our thinking and approaches to Responsible AI, working alongside world-class academics, industry leaders and practitioners. Responsible AI is a key strategic priority for Accenture and were looking for the very best in the field to help us meet our ambitious goals in this space. Responsibilities: As a client-facing in Responsible AI, you will consult with Accentures clients on how todesign & develop reliable, effective user-centered AI systems in adherence to general best practices for software systems, together with practices that address responsibility considerations unique to AI & machine learning. You will also be expected to contribute to research on how AI systems can be designed holistically with fairness, interpretability, privacy, security, safety, and robustness built in by design. As part of our team, you will: Be a subject matter expert on technical aspects of Responsible AI & Data Collaborate with colleagues to develop best practices, frameworks, tools for scalable implementation of Responsible AI in enterprises Conduct research on Responsible AI policies, principles, issues, risk identification, risk remediation, regulatory requirements, latest trends etc. Bring a strong conceptual understanding of Responsible AI, principles & tools with experience of using these tools in close collaboration with internal and external stakeholders/clients Evaluate and implement technical best practices and tools for fairness, explainability, transparency, accountability, and other relevant aspects of Responsible AI Develop a clear understanding of clients business issues to adopt the best approach to implement the Responsible AI Framework Establish a consistent and collaborative presence by partnering with clients to understand the wider business goals, objectives & competitive constraints Provide thought leadership by publishing in public forums/conferences/blogs on Responsible AI products, research or developments Leading diverse and well-qualified RAI team. Qualification Skillset : Education :- PhD / Masters / Bachelors degree in Statistics / Economics / Mathematics /Computer Science / Physics or related disciplines from Premier Colleges in India or Abroad. Specialization in Data Science. Must Have 3 10 years of Hands-on Data science experience in solving real life complex business problems Minimum 1 years experience in enhancing AI systems to meet Responsible AI principles - Explainability, Fairness, Accountability, etc. Passionate about understanding the impact of AI systems on people and society Hands-on experience of using techniques such as data bias testing (e.g. for under-represented groups, proxy variables, recall bias, skew etc), Explainability (e.g. SHAP values, LIME), sensitivity testing, repeatability and similar to understand model limitations. Demonstrated experience in writing reports that summarize analysis / assessments into simple and concise actionable points Strong conceptual knowledge and practical experience in the Development, Validation, and Deployment of ML/AL models such as: Supervised Learning - regression, classification techniques Unsupervised Learning clustering techniques Recommender Systems Reinforcement Learning Deep Learning Sequence models (RNN, GRU, LSTM etc.), CNN, GAN etc Econometric models Exploratory Data analysis, Hypothesis testing etc. Comfortable in ingestion of technical whitepapers, legal policies, government regulations etc. in relation into Responsible AI and work with Academic partners to convert them into practice Ability to learn and develop new methods, strategies and frameworks to proactively identify potential loopholes. Comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans Excellent written and verbal communication skills with ability to clearly communicate ideas and results to both technical and non-technical business audience, such as senior leaders Good time management skills to manage day-to-day work progress and ensure timely and high-quality deliverables Self-motivated with ability to work independently across multiple projects and set priorities and Strong analytical bent of mind. Good to have Cloud Certifications (Azure / AWS / GCP) Knowledge of AWS SageMaker Clarify / Azure Responsible ML and Fairlearn SDK / GCP AI Explanations Experience in Chatbot Analytics, Web Crawling Experience in MLOps tools like MLflow or Kubeflow Knowledge of cybersecurity, vulnerability assessment, risk remediation etc.

Who are we Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal About the Role As a Product Designer with a focus on zero to one products, you ll play a pivotal role in shaping the future of our next-generation offerings. You will be responsible for designing new products from the ground up, taking them from conceptualization through to launch. Working closely with cross-functional teams, including engineering, product management, and marketing, you will turn abstract ideas into tangible, user-centered solutions. Key Responsibilities: Lead Design from Concept to Execution: Collaborate with Lab product teams to define the vision, strategy, and design solutions for new, innovative products. User-Centered Design: Conduct user research, create user personas, and lead UX/UI design efforts to ensure the product delivers an exceptional user experience. Prototype Development: Develop low- to high-fidelity prototypes that help validate concepts and iterate based on feedback. Collaborate Across Teams: Partner closely with user research, engineers, product managers, product marketing and other stakeholders to ensure design solutions are technically feasible and aligned with business goals. Contribute to Product market fit: Contribute to rapidly exploring different product offerings and test with various target markets to identify fit. Solve Complex Problems: Tackle ambiguous design challenges with a strategic, user-first mindset. Continuous Improvement: Iterate rapidly based on user feedback, testing, and analytics to fine-tune products before launch. What We re Looking For: Experience: minimum of 3 years of experience in product design, with a proven track record of designing zero to one product (experience working on new ventures, startups, or new product lines is a big plus). Design Skills: Expertise in UX/UI design, wireframing, prototyping, and user research. Familiarity with Figma. Innovative Mindset: Ability to think outside the box, challenge the status quo, and solve complex design problems. User-Centered Approach: Strong understanding of user-centered design principles and a passion for creating intuitive, seamless experiences. Collaboration Communication: Strong communication and collaboration skills with the ability to articulate design decisions, and advocate for the end user. Advocate Influence: Confidently advocate for for the user based on data and constructively challenge senior leadership with well-supported arguments Agility: Ability to thrive in fast-paced, startup-like environments where ambiguity is the norm. Perks Benefits: Best-in-class medical Insurance coverage. Education Sponsorship Free Lunch Dinner Buffet Doorstep Cab Drop Facility (10 PM onwards) Internal Job Transfer global mobility programs Scope to represent Whatfix at global events (especially GTM teams) Travel to meet our global customers prospects in person (especially those in GTM teams) #LI- #Onsite role Shift Time: 10 AM to 7 PM Note: At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; .

Our client is one of Indias leading System Integrator IT Services Company with 43 years of enriching industry experience. They take pride in delivering innovative cost-effective IT, digital business solutions to our clients. Our client is an ISO 9001 and 27001 certified company having strategic partnerships with global IT giants. Job Description Our client is looking for candidates for Sales Manager - Software JOB REQUIREMENTS: - The candidate must have relevant - Experience and good IT knowledge. - The candidate must have good OEM and customer contacts. - Should have knowledge of HPE, Aruba, Cisco, Palo Auto, Fortinet,Checkpoint, Forcepoint, AWS, VMware, Icewarp, Microsoft, Devops Tools - The candidate must be self - motivated to meet sales targets regularly. - He/ she should have capabi ities around Software solutions. - Good communication skils. JOB LOCATION: Mumbai QUALIFICATION: Tech Graduate This is a Sales position with regular client visit

Please note: This opportunity is exclusively onsite. Location: Bengaluru only Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Are you ready for the next phase of your growth At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers.. What do you get to do Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization What you need to have/ bring to the table: Has relevant 1 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Has worked directly with small/medium/large enterprise customers Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor Should be open to aligning with the EMEA (1 pm to 10 pm IST) or India time zone (10 am to 7 pm IST) Prior experience of handling quota based account portfolio, handling customer negotiations and renewals Showcases exemplary written and verbal communication skills to work along with global customers. Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges. Interested and aware about different applications enterprises use for their workforce and business processes. Has an exceptional ability to communicate and foster positive business relationships Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products Managed customers across different segments in the past and knows how to manage them differently Exhibits a true passion for customers and for Customer Success Perks Benefits (India) Best-in-class medical insurance coverage Free lunch dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer Scope to represent Whatfix at global events Onsite customer travel and business meetings We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

The Technical Excellence Partner (TEP) Network Security ( Fortinet ) job role has been designed for large and complex deal as MSI to cope with the underlying technical and organizational complexities and to remove roadblocks in the customer technical journey As a master of techniques to collaborate in designing technical security solution on complex, non-standard customer business requirements in the pre-sales and/or post-sales phase, As a master of craft with proven hands-on capabilities to validate the design by implementing first few sites in the Fortinet SD-WAN network, deliver tested configuration templates configuration guidelines, to deliver requirements in term of tools to ensure and secure the right technical dataflow for operating properly As master in collaboration to interact with technical stakeholders (design team, engineering, GPS expert), project manager and with customer experts to define the most appropriate way to deliver the solution As highest technical operational/build authority during build/run phase as well during the customer life cycle for driving critical matters amongst heterogeneous entities for the customer The Technical Excellence Partner plays clearly an important role in front of the customer to ensure a seamless transition and transformation of the solution into a state of the art standards in term of implementation securing the customer business Overview: The security network engineer will be responsible for the delivery, implementation documentation of new customer orders across IP WAN MPLS networks for fixed line WAN SD-WAN telecommunications services You will take ownership of a wide range of network security, Firewall, cyber security and IPS requests and projects You will work in the Network Implementation/Deployment , which is accountable for the remote configuration of Enterprise Network Security solutions over the network infrastructure including the ATM, Ethernet, IP-VPN MPLS Wide Area Network SDWAN infrastructure You can expect to be involved with: Enablement activations of security products within the Global Provide delivery chain Plan technical deployments with project teams to design implement network security services Configure implement new Fortinet Firewall products into live network environment Coordinate implementation activity Implement, deploy provision managed WAN, IP, VPN MPLS solutions Deploy bespoke solutions for customer requirements Implement Layer 2 Layer 3 MPLS services on multi-vendor equipment Deliver customer solutions as per design/order requirement Ensure delivery of routing switching requirements; IP, VPN, MPLS, BGP, OSPF etc Implementation maintenance routing switching equipment Liaise with external suppliers to coordinate service delivery order management activity Candidate Profile: Ideally, you will have some previous network security engineering experience gained within a Mobile, RAN, TX, Telecom, SDWAN, Carrier, Network Integrator or similar technology-supported services provider Your professional or academic experience is likely to include some of the following: Experience with any of the following IP vendors: Cisco, Juniper, Alcatel, Nokia, Fortinet, Fortigate, Palo Alto Networks, Check Point Experience with; IP Networking, Fortinet Fortigate Firewalls, Enterprise Network Security, Cyber Security or IPS systems Familiarity with WAN, MPLS, IPVPN SDWAN networks Experience with Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS) Experience in testing L2/L3 devices (PE Routers), CPEs Deep Understanding of TCP/IP, OSI Layer Protocol suites Good understating on WAN protocols and troubleshooting Degree / Diploma Holders with good Telecom / Data / IP Network knowledge Advanced verbal written communication skills in English language Fortinet Certifications FCP/FCSS, FCX preferred Cisco Certifications CCNA, CCNP, SD-WAN will be preferred Global Delivery Operations

Maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing Optimize cost-effectiveness of service provisioning by efficient involvement of support models , tools and processes Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed Manage customer network integration and provide expertise to implement hybrid and customized networks for the company To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs Maintain a high quality of output and ensure completion of tasks to a target of zero errors Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation) Knowledge of New Technologies ISE, PRIME, DNA-C Participate in Technical escalation management Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team Perform Quarterly/Half yearly technical audit for the designated customer network Manage level3 incidents and lead technical discussions with customer and internal stakeholders Deliver customer specific or new technology trainings to the team/cross functional teams Documentation of change performed in customer network Perform weekly/monthly security audits Build final config and perform SAT/CAT for customers Level-3 entity for chronic incidents and major escalations Participate in monthly customer meetings coordinated by the CSM as extended team Support 24*7 and also support Out of office hours change requests / Planned Works from internal external customers Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects Managing communicating change based on creative / innovative thinking driven by changing customer / business requirements Ability to work under pressure, dealing with multiple tasks Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions Creates and executes development plans and revises as appropriate to meet changing needs and requirements Project manages bulk complex migrations using standard process and procedures CMRM Measure Change Management efficiency quality and throughput and ensure the team s performance meets or exceeds the set KPIs Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards Desired skills/knowledge Minimum 8 to 12 years of experience Area of expertise Cisco Juniper routing switching,Nexus,ACI,VxLAN, Wireless LAN ,SD WAN, Meraki,Viptela,uCPE,SDA,ISE Core experience implementing network (MLAN, WLAN, Riverbed , MPLS VPN, QOS, Routing Protocols, SDWAN) Basic knowledge Perl or Python Scripting, Linux will be preferred Good knowledge of industry standards and compliance requirements Global Delivery Operations

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | ASA Firewall Expert - Level 3 Support Technology | Cisco WLAN Expert - Level 3 Support Technology | Meraki WLAN Expert - Level 3 Support Technology | F5 NLB Expert - Level 3 Support Technology | Versa SDWAN Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: (1) Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. (2) Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

What You ll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco Products Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals. Play the role of an individual contributor. Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives. Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco Products services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have) What You ll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco Products Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals. Play the role of an individual contributor. Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives. Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco Products services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have)

Description Join us on the Splunk TechOps team, empowering our customers to complete our vision making machine data accessible, usable, and valuable to everyone! The team runs Splunk cloud, blending SRE, Systems Engineering and Service Engineering, across functional global teams. Come join a team that is striving for operational awesomeness and trying to automate the world. We have a large presence with large cloud vendors. You should have experience with architecture, deployments, and networking in one or more of the major industry vendors. This is an incredible opportunity to use your existing cloud experience and drive the growth of Splunk Cloud. The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk s enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform. WHAT WE RE LOOKING FOR We are looking for a TechOps SRE to help maintain, contribute to and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk s cloud offering. As a part of this TechOps Team, you will troubleshoot and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7 and support to build automations to automate mundane tasks. You will also be expected to work in shifts to support the SplunkCloud environment 24X7. YOU SHOULD APPLY IF: You have operational experience at scale. You have had hands-on roles that deal with operating systems (particularly Linux) and networking. You might also have worked with Cloud technologies. Your previous job titles might be something close to systems admin, network engineer or devops engineer. Youre passionate about your work. Our customers are passionate about Splunk and we want the same from our engineers. You should enjoy actively being responsible for your work and be excited about your projects. You enjoy troubleshooting and analyzing complex problems, identifying patterns and trends in system behavior to uncover underlying issues. You love large complex systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You are interested in how to bring something from a small one off task to how to implement it across several thousand machines at once. You have some development skills. We have code in several languages, ranging from Python and Shell to Go and C++. We don t expect you to be a software engineer but you should be familiar with basic programming and understand concepts like input sanitisation and unit testing. "How can I automate this process?" is a question you constantly ask yourself. You enjoy to lead hierarchical and functional requests, communicate with TechOps engineers and business partners across Cloud via email, chat, and in person, while assisting team members on your shift with complex tasks Data drives your decisions. Data excites you and you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice. You care about supervising. Shipping code often and getting useful feedback excites you and you re not worried about changing direction when a solution isn t working as expected. WHAT WE PROVIDE Opportunities to develop and grow as an engineer. We are always expanding into new areas, working with open-source projects and contributing back, and exploring new technologies. A team of incredibly capable and dedicated peers, all the way from engineering to product management and customer support. Breadth and depth. You are interested to work in an area that dynamically scales to meet the need of Splunk s cloud offering. You want to go deep into optimizing how we automate every manual process and tedious task we encounter. Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe that mentors help both sides of the equation. A stable, collaborative, and supportive work environment. Honesty and collaboration are values we see as a core part of our team identity. We understand the value in open communication working together to get things done, and to adapt to the changing needs of the team and individuals. This is reflected in both our internal communications and also in how we interact with our customers. Balance. We dont expect people to work 12-hour days. We want you to be successful outside of work too. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a positive environment. REQUIREMENTS Requires a minimum of 4+ years of related experience with a technical Bachelor s degree; or equivalent practical experience Ready to provide on-call support & incident management. Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note: Thank you for your interest in Splunk!

d Skills (Good to have as value add to this role) o Python and API o Ekahau Pro/ sidekick usage o ISE deployment and configuration experience Education &/ Additional Cortication s o Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred. o Cisco certifications (CCNP, CCIE etc.) would be highly desirable. d Skills (Good to have as value add to this role) o Python and API o Ekahau Pro/ sidekick usage o ISE deployment and configuration experience Education &/ Additional Cortication s o Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred. o Cisco certifications (CCNP, CCIE etc.) would be highly desirable.

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What youll get to do Social Media Management: Be the voice of Whatfix. Manage Whatfix s social media accounts: Linkedin, Twitter, YouTube, Instagram, and Facebook Strategize and maintain a social media content calendar for all channels Collaborate with key stakeholders and teams including Customer/ Partner Marketing teams, Product marketing teams, Product managers. Drive Social Listening by monitoring, listening and responding to relevant social chatter across channels actively Content Creation: Create engaging, original, and visually appealing content for various social media platforms, including text, images, videos, and infographics. Collaborate with design and content teams to ensure consistent brand messaging and aesthetics. Campaign Planning and Execution: Plan, execute, and manage social media campaigns to generate buzz, excitement, and attendance for upcoming events. Leverage trending topics and relevant industry news to enhance campaign effectiveness. Lead and manage creative brand campaigns across Whatfix s social media channels Formulate and drive demand generation campaigns using gated Whatfix collaterals Research and Analyze Industry Trends Stay current with emerging social media trends, tools, and best practices to ensure the firm remains at the forefront of online engagement. Use social media for researching and analyzing competitive intel Analytics and Reporting: Track and analyze key performance metrics, providing insights on campaign effectiveness, audience growth, and engagement rates. Use data-driven insights to refine strategies and improve future campaigns. What you should have Must-have: Minimum experience of 2-5 years in Social Media Proven track record of scaling social media platforms Excellent command over written and spoken English, and good interpersonal skills Outstanding project management skills Good- to-Have: Familiarity with social media tools (Hootsuite/ HubSpot/ sprout social) Experience with Google Analytics and SEO Basic Design Expertise (Figma/ Canva) Marketing automation platforms Excellent interpersonal and relationship-building skills Networking aptitude Appetite to experiment with new, creative ideas on different platforms Perks Benefits (India) Best-in-class medical insurance coverage Free lunch dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers Please Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What will you get to do This role has 3 layers to it - 1) Solutioning 2) Technical Enablement 3) Technical Account Management Solutioning Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems. Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications. Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform. Technical Enablement Ensure Application Analysis and technical reviews are happening at the right time, within SLA. Authoring the Technical Specification document of any customisation performed along with the functional details of the business process. Strategically Configure , Test , Document , and educate on system design to ensure long term success. Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix Drive existing and new product feature adoption across Customers. Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams. Enable the CSMs, Support Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting) Ensure the solution is delivered in time with top priority to the quality of delivery Technical Account Management As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them. Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests. Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person. Technical Chops - Javascript, CSS, HTML What are we looking for Preferably B.Tech, BCA or MCA graduates 1-7 years of relevant experience. The designation will be realigned according to the experience. As far as you have no pending backlogs ( No Outstanding Arrears ), youre eligible Impeccable verbal and written communication skills. If you dont have that, we would suggest to not explore this job opportunity. Good hands-on knowledge of JavaScript , CSS , and HTML Please Note: We dont believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Storage Area Networks (SAN) Architecture and Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform regular maintenance and updates on software products.- Troubleshoot and resolve hardware and software issues.- Configure services on different platforms.- Implement technology at the operating system-level.- Collaborate with software vendors and brands.- Conduct L1 and L2 troubleshooting.- Provide basic and intermediate level support.- Manage and maintain server and network areas.- Ensure data integrity and security.- Monitor system performance and identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design.- Good To Have Skills: Experience with virtualization technologies.- Strong understanding of server and network architecture.- Experience with hardware and software troubleshooting.- Knowledge of operating systems and software solutions.- Familiarity with different software vendors and brands.- Ability to perform L1 and L2 troubleshooting.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Storage Area Networks (SAN) Architecture and Design.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: Senior Network Engineer (CEN Migration) L2 or L2+ Experience: Minimum of 6-8 years of professional experience in Networking domain (Service Provider and SerJob Type: Full-time Industry: Network Automation Job Description: We are seeking a highly skilled and experienced network engineer with 8-10 years of industry (Service Provideunderstand the networking use cases (requirements) and play a bridge between the network and software tea Key Responsibilities: - This role desires deep understanding of the networking projects which includes "planning, deployment, migdeliverables. - Automation approach for bringing in delivery ePiciency in the projects - Collaborate with cross-functional teams to understand the requirements, share with software team, and tes- Ability to clearly communicate technical solutions to peers/customers including writing technical documen- Play the role of an individual contributor. - Takes ownership of task/project implementation for assigned engagements. Receives limited supervision. R- Establish and maintain a Good working relationship with the project partners and the customers - Work in an agile environment and participate in sprint planning, team meetings. - Keep up to date with the latest trends and best practices in web and network automation development. Skills Qualifications: - 6-8 years of hands-on experience in Networking domain (Service Provider and Routing, Switching) - Must have hands-on experience on preparing the MOP/NIPs for Network migration, software upgrade, comp- Must have hands on experience on Service Provider / Routing and Switching projects (Planning/Integration/M Static Routing, IGP (ISIS, OSPF) BGP (iBGP, eBGP, mBGP), MPLS (L2VPN and L3VPN), LDP, QoS, Multicast Routing SR-TE, SR-PCE BFD, CEF, RLFA IPv6 (Addressing, understanding of Pv6 ISIS, OSPFv3). Layer 2 Technologies: VLAN, VTP, STP (CSTP,PVSTP, RSTP, MSTP) IP Services: FHRP (HSRP, VRRP), DHCP, IP SLA,NTP, PTP, Synchronization, SNMP, Syslog. Security: Basic AAA Services, Port security, DHCP Security, Zone-Based Firewall - Must have hands on experience on various Cisco platforms such "XE, XR, Nexus" and third party "Huawei an- Must have experience on some of the below Cisco Devices: Switches - Cat 9200,9300,9400,9500, Nexus - N9K/7K/5K/3K/2K Routers - ASR901/920/903, ASR1K/9K, ISR4K, ISRG2, NCS540/560/5K, ASR9K - Experience/Knowledge on multi-vendor environment of RS, Service Provider, Security, Firewalls and DC/N- Proactive and positive attitude in identifying the gaps and come up with automation solutions - Strong problem-solving and Analytical skills. - Strong communication and collaboration skills. - Strong Knowledge of MS project, Excel, Word, PowerPoint, and Visio Educational Qualifications: - Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field. Preferred Qualifications (Good to Have) : - Knowledge on network automation and orchestration tools like Cisco NSO, SD-WAN, ACI controller is a plus - Knowledge on Python / scripting languages for network device management and automation is a plus - Knowledge on software development life cycle is plus

DC ACI L3 (Gurgaon)- Bharti Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, LowLevel Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role. Any Data Centre related certification (CCNP, CCIE, VCP, etc.) is helpful and you have a drive for continuous learning. Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP). Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience. Has knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP. Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Experienced in design and/or deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric-based ACI Fabric solutions using ACI MultiPod / Multisite Fabric architectures. Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes). Knowledge of Python, Ansible etc Leadership / Autonomy Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments. Being a trusted advisor mentor. Emphasis is on the facilitation of processes, solutions

NCE L3 BCS - Gurgaon Responsibilities Drive technology design, implementation, execution, and/or optimization for MPLS and Access Network to accelerate customer outcomes. Generate Network Audits for better Network EPiciency Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presales activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company processes and apply relevant tools to ePiciently complete the role and support Professional Services strategies and goals. Perform Software Risk analysis and proactively identify and indicate any potential issues in the network. Play the role of an individual contributor. Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. Interest in learning new technologies. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing Switching / Service Provider). Experience in Cisco Platforms : IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers and ACI. Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Intermediate level knowledge working experience on Cisco s Application Centric Infrastructure will be added advantage Knowledge of TACACs, DNS, Storage systems, and network management Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes.

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Job Summary Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment. Provide technical support to Arctera customers, partners, and field support staff with varying levels of support maintenance entitlements i.e., entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Arctera software and hardware, including cloud infrastructures. Position provides an opportunity to continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights for our customers. Position requires a motivated, self-starter and self-learner with a customer-first attitude. Primary Accountabilities Take ownership and resolve less complex assigned cases, technical questions, and inquiries from Arctera customers, including cloud infrastructures. Resolve cases per productivity, performance and SLA standards and support goals. Answer technical questions/problems; creating appropriate workarounds or solutions to these problems. Research, document, and assess when it is necessary to engage with team members to enable timely case resolution. Contribute to Knowledge Management (KM), via case documentation and suggest new/modify existing KM articles. Required Skills - Excellent Spoken and Written Communications (English) Windows Server OS Active Directory Networking Good To Have Skills - Backup and Recovery Storage Databases (SQL, Oracle, Exchange) M365 Linux/Unix OS Skills & Competencies Customer Service Positive attitude and customer centric mindset. Commitment to delivering customer value. Assist customers on live calls via remote assistance. Collaboration Engagement with peers in an open and collaborative environment. Ability to work with multiple stakeholders: Sales, Engineering, Development. Demonstrate b sense of willingness to learn, share, and work together as team. Communication skills Effective customer relationship management. Capable of navigating customer expectations with empathy. Active and reflective listening, problem solving and troubleshooting techniques. Clear and concise technical documentation: Problem Statement, Case Notes, Knowledge Articles. Ability to simplify technical topics in common terms. Time management Plan and prioritize activities effectively. Ability to pivot swiftly to meet customer needs. Apply flexibility and adapt to changing priorities in a dynamic working environment. Maximize engagement with team members to effectively drive case resolution. Troubleshooting Apply decision making and problem-solving techniques. Use systems knowledge to formulate a clear problem statement. Ability to trace application faults at a process level in distributed system environments. Think quickly and react to situations with customer impact. Ability to break down complex problems into simple components. Preferred Certifications CompTIA: Linux+, Network+, Server+. Red Hat: RHCSA, RHCE. Cisco: CCNA, CCNP. Cloud Certifications: Amazon, Microsoft, Google. Job Complexity Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision Normally receives general instructions on routine work, detailed instructions on new assignments under general supervision. Follows established directions. Work is reviewed for accuracy and overall adequacy. Experience / Education / Qualifications 1+yrs of Sys Admin or related enterprise Technical Support experience preferred.

About Rackspace Cyber Defence Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads. Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive , threat-informed , risk-based , intelligence-driven approach to detecting and responding to threats. Our mission is to help our customers: Proactively detect and respond to cyber-attacks - 24x7x365. Defend against new and emerging risks that impact their business. Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments. Reduce their exposure to risks that impact their identity and brand. Develop operational resilience. Maintain compliance with legal, regulatory and compliance obligations. What we re looking for To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst (L3) to support Rackspace s strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Sec Ops Analyst, who has a proven record of accomplishment in the cloud security monitoring and incident detection domain. As a Security Operations Analyst(L3), you will be responsible for detecting, analysing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments. The primary focus will be on triaging alerts and events (incident detection), which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customer s key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities Should have experience of 10 years in SOC and 5 years in Azure Sentinel. Ensure the Customer s operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner. Critical incident handling & closure. Escalation management and handling escalations from L2 Analysts. Proactive discovery of threats based on MITRE ATT&CK framework. Deep investigation and analysis of critical security incidents. Post breach forensic incident analysis reporting. Review the weekly and monthly reports. Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management). Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc) Advanced threat hunting. Develop custom dashboards and reporting templates. Develop complex to customer specific use cases. Advanced platform administration. Solution recommendation for issues. Co-ordinate with vendor for issue resolution. Basic and intermediate playbook and workflow enhancement. Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc. Develop the custom parsers for the incident and alert enrichment. Problem specific playbook and workflow creation and enhancements Required to work flexible timings. Skills & Experience Existing experience as a Security Operations Analyst, or equivalent. Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: - o Microsoft Sentinel o Microsoft 365 Defender o Microsoft Defender for Cloud o Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint. o Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco. o Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF. o Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office o Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec o Nice to have skills/experience includes: Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc. Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell. Experience with DevOps practices and tools such as Backlogs, Repo s, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins. Computer science, engineering, or information technology related degree (although not a strict requirement) Holds one, or more, of the following certificates (or equivalent): - o Certified Information Security Systems Professional (CISSP) o Microsoft Certified: Azure Security Engineer Associate (AZ500) o Microsoft Certified: Security Operations Analyst Associate (SC-200) o CREST Practitioner Intrusion Analyst (CPIA) o CREST Registered Intrusion Analyst (CRIA) o CREST Certified Network Intrusion Analyst (CCNIA) o Systems Security Certified Practitioner (SSCP) o Certified Cloud Security Professional (CCSP) o GIAC Certified Incident Handler (GCIH) o GIAC Security Operations Certified (GSOC) A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail. A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture. Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure. An individual who shows a willingness to go above and beyond in delighting the customer.

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Cisco Identity Services Engine (ISE) Good to have skills : Cisco FirewallMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to document the implementation of cloud security controls and facilitate the transition to cloud security-managed operations, ensuring that all security measures align with organizational objectives and compliance standards. You will engage in discussions to refine security strategies and provide guidance on best practices, contributing to a secure and efficient cloud environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain comprehensive documentation of security architecture and frameworks.- Conduct regular assessments and audits to ensure compliance with security policies and standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Identity Services Engine (ISE).- Good To Have Skills: Experience with Cisco Firewall.- Strong understanding of cloud security principles and best practices.- Experience in designing and implementing security controls in cloud environments.- Familiarity with regulatory compliance requirements related to cloud security. Additional Information:- The candidate should have minimum 5 years of experience in Cisco Identity Services Engine (ISE).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role Related Content (Role specific) Operation and maintenance of the IP network devices and connectivity to local market CISCO 9k, 12k, ASR, routers ,Juniper-MX960,Alcatel -7750,Other connected IP network elements Continuous 24X7 hours support of IP Core Network Handling Network complaints- Inci-dent management. BSC or BE degree in Telecommunication, In-formation Technology or Electrical engineer-ing 3 to 6 years of work experience in IP Network technologies – ISIS,BGP,MPLS Deep knowledge and understanding of IP networks and protocols Good understanding of Core Network archi-tectures and services Good HW troubleshooting Knowledge. CCNA /CCNP/JNCIA/JNCIS or relevant certifi-cations. Hands on Alcatel-7750 , CISCO-9k,12K and Juniper routers-MX960 Good understanding of SD-WAN technologies. Highly motivated, autonomous individual VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

Job Summary We are seeking an experienced Infra. Technology Specialist with 5 to 9 years of experience to join our team. The ideal candidate will have expertise in SolarWinds SME to have Strong Design Implementation Maintenance and Troubleshooting Experience on SolarWinds Product Suite with good knowledge on complete IT Infrastructure i.e. Systems Servers Hardware Storage technologies Network (Routing & Switching Wireless Firewalls) Security and other Misc. technologies. Responsibilities SolarWinds SME to have Strong Design Implementation Maintenance and Troubleshooting Experience on SolarWinds Product Suite with good knowledge on complete IT Infrastructure i.e. Systems Servers Hardware Storage technologies Network (Routing & Switching Wireless Firewalls) Security and other Misc. technologies. As the candidate will be interacting with clients and key stake holders so an effective communication is essential. Oversee the implementation and maintenance of wireless networks to ensure optimal performance and security. Manage and configure Cisco Wireless systems to support organizational needs. Provide technical support and troubleshooting for switching and routing Cisco devices. Utilize SolarWinds Log & Event Manager to monitor and analyze network events and logs. Develop and document network policies and procedures to maintain system integrity. Collaborate with cross-functional teams to design and implement network solutions. Conduct regular network assessments to identify and mitigate potential issues. Ensure compliance with industry standards and best practices for network security. Lead efforts to optimize network performance and reduce downtime. Provide training and support to junior team members on network technologies and best practices. Develop and maintain detailed network documentation and diagrams. Participate in the evaluation and selection of new network technologies and tools. Communicate effectively with stakeholders to provide updates on network status and projects. Qualifications Demonstrate proficiency in Wireless Cisco Wireless Switching & Routing Cisco and SolarWinds Log & Event Manager. Exhibit strong decision-making skills to address network issues promptly and effectively. Possess excellent writing skills to document network configurations and procedures clearly. Have a minimum of 5 years of relevant experience in network management and support. Show ability to work collaboratively in a hybrid work model. Display a commitment to continuous learning and staying updated with the latest network technologies. Demonstrate strong analytical skills to assess network performance and identify areas for improvement. Certifications Required Cisco Certified Network Professional (CCNP) SolarWinds Certified Professional (SCP) Show more Show less