7287 Cisco Jobs - Page 20

The System Engineer - Networking role at Barco is a global/APAC position that involves the design, implementation, and management of complex network infrastructure encompassing Local LAN, WAN, SD-WAN, Wi-Fi, firewalls, switches, and security systems. As a key player in this role, you will work in collaboration with the Infrastructure Architect to propose and define the network roadmap, design, deploy, and maintain the Local LAN infrastructure (including R&D labs), WAN, and SD-WAN solutions, and implement advanced routing protocols such as BGP, OSPF, and EIGRP. Your responsibilities will also include configuring and optimizing Wi-Fi networks for performance and coverage, managing enterprise switches, routers, and firewalls to ensure seamless connectivity, and potentially working with cloud networking platforms like Azure, AWS, and GCP. In this role, your expertise in advanced troubleshooting will be crucial as you resolve complex network issues across LAN, WAN, SD-WAN, and Wi-Fi, collaborate with local teams to address network problems, and conduct root cause analyses to implement permanent solutions. Security management forms an integral part of the position, requiring you to configure and monitor firewalls (e.g., Palo Alto, Cisco ASA, Fortinet) and security policies, manage VPNs, ACLs, and intrusion detection/prevention systems, and design and troubleshoot enterprise-grade Wi-Fi networks. Documenting and reporting network configurations, security policies, and working closely with vendors for hardware/software support are additional responsibilities that you will handle. The ideal candidate for this role should hold a B.Tech./B.E/M.Tech in computer science or equivalent stream with a desired experience range of 10+ years. Proficiency in network protocols like TCP/IP, BGP, OSPF, MPLS, VLANs, QoS, network hardware (Cisco, Aruba, Fortinet, Palo Alto, etc.), Wi-Fi design and troubleshooting, firewall and security management, monitoring tools, and scripting/automation skills (Python, Ansible) are highly valued skills for this position. At Barco, diversity, inclusion, and equity are not just values but core capabilities that drive innovation and creativity. The organization believes that diversity fosters creativity, enhances relationships with colleagues and customers, and propels everyone towards shared goals and missions. Join Barco to make an impact on the world by leveraging your skills and expertise in networking to enable bright outcomes globally.,

Eligibility Criteria: ● Candidates should be comfortable in fieldwork. ● Good written and verbal communication. ● Customer-service focus. ● Work Experience in help desk support, tech support, non-tech support, and software support would be required. ● Must have a 2-wheeler and a laptop ● Must be well-versed in the Local Language Roles and Responsibilities: ● Can visit our Restaurant Partners in the Field ● Provide service and customer support during field visits ● Install our POS software in their System / Device ● Give training about our product to our client ● Diagnose errors or technical problems and determine proper solutions to resolve their queries ● Build positive relationships with customers ● Research and identify solutions to software and hardware issues ● Diagnose and troubleshoot technical issues, including account setup and network configuration ● Ask customers targeted questions to understand the root of the problem quickly ● Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged ● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role ● Hands-on experience with Windows/Linux/Mac OS environments ● Good understanding of computer systems, mobile devices and other tech products. ● Ability to diagnose and troubleshoot basic technical issues. ● Familiarity with remote desktop applications. ● Excellent problem-solving and communication skills. ● Ability to provide step-by-step technical help, both written and verbal. ● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Additional Qualification and Skills: ● Software Installation and Training. ● Excellent problem-solving and troubleshooting skills. ● Basic knowledge of networking principles and operating systems. ● Experience with remote desktop applications and help desk software. ● Hardware and Network Configuration.

Eligibility Criteria: ● Candidates should be comfortable in fieldwork. ● Good written and verbal communication. ● Customer-service focus. ● Work Experience in help desk support, tech support, non-tech support, and software support would be required. ● Must have a 2-wheeler and a laptop ● Must be well-versed in the Local Language Roles and Responsibilities: ● Can visit our Restaurant Partners in the Field ● Provide service and customer support during field visits ● Install our POS software in their System / Device ● Give training about our product to our client ● Diagnose errors or technical problems and determine proper solutions to resolve their queries ● Build positive relationships with customers ● Research and identify solutions to software and hardware issues ● Diagnose and troubleshoot technical issues, including account setup and network configuration ● Ask customers targeted questions to understand the root of the problem quickly ● Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged ● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role ● Hands-on experience with Windows/Linux/Mac OS environments ● Good understanding of computer systems, mobile devices and other tech products. ● Ability to diagnose and troubleshoot basic technical issues. ● Familiarity with remote desktop applications. ● Excellent problem-solving and communication skills. ● Ability to provide step-by-step technical help, both written and verbal. ● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Additional Qualification and Skills: ● Software Installation and Training. ● Excellent problem-solving and troubleshooting skills. ● Basic knowledge of networking principles and operating systems. ● Experience with remote desktop applications and help desk software. ● Hardware and Network Configuration.

Eligibility Criteria: ● Candidates should be comfortable in fieldwork. ● Good written and verbal communication. ● Customer-service focus. ● Work Experience in help desk support, tech support, non-tech support, and software support would be required. ● Must have a 2-wheeler and a laptop ● Must be well-versed in the Local Language Roles and Responsibilities: ● Can visit our Restaurant Partners in the Field ● Provide service and customer support during field visits ● Install our POS software in their System / Device ● Give training about our product to our client ● Diagnose errors or technical problems and determine proper solutions to resolve their queries ● Build positive relationships with customers ● Research and identify solutions to software and hardware issues ● Diagnose and troubleshoot technical issues, including account setup and network configuration ● Ask customers targeted questions to understand the root of the problem quickly ● Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged ● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role ● Hands-on experience with Windows/Linux/Mac OS environments ● Good understanding of computer systems, mobile devices and other tech products. ● Ability to diagnose and troubleshoot basic technical issues. ● Familiarity with remote desktop applications. ● Excellent problem-solving and communication skills. ● Ability to provide step-by-step technical help, both written and verbal. ● Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Additional Qualification and Skills: ● Software Installation and Training. ● Excellent problem-solving and troubleshooting skills. ● Basic knowledge of networking principles and operating systems. ● Experience with remote desktop applications and help desk software. ● Hardware and Network Configuration.

Role & responsibilities Generate and close sales opportunities for SD-WAN, wireless, and firewall solutions. Engage with clients to understand technical requirements and provide effective solutions. Maintain strong customer relationships and collaborate with technical teams. Engage customers, analyse their business and technical requirements, and present tailored product solutions effectively. Preferred candidate profile Proven sales experience in SD-WAN, wireless, and firewall technologies. Solid understanding of networking, wireless standards, and firewall systems. Excellent communication and interpersonal skills. Skills: SD-WAN, Wi-Fi 5/6, Firewall expertise (Fortinet, Palo Alto, Cisco, Aruba).

As a Firewall Safety and Networking Specialist, you will be responsible for ensuring the security and efficiency of the organization's network infrastructure. Your role will involve configuring, managing, and maintaining firewall systems, monitoring network traffic, and implementing security measures to protect against unauthorized access and cyber threats. Your key responsibilities will include: Firewall Management: - Configuring, deploying, and managing firewall systems (both hardware and software) to safeguard the organization's network from external and internal threats. - Monitoring firewall performance and logs to identify and respond to potential security incidents. - Updating and patching firewall systems to address vulnerabilities and ensure compliance with security policies. Network Security: - Implementing and maintaining network security measures, including intrusion detection/prevention systems (IDS/IPS), antivirus software, and VPNs. - Conducting regular security assessments and vulnerability scans to identify and mitigate risks. - Developing and enforcing security policies and procedures to protect sensitive data and ensure network integrity. Network Monitoring and Troubleshooting: - Monitoring network traffic and performance to detect and resolve issues promptly. - Troubleshooting and resolving network connectivity and performance problems. - Analyzing network traffic patterns and logs to identify and address potential security threats. Documentation and Reporting: - Maintaining accurate documentation of firewall configurations, network topology, and security policies. - Generating and reviewing reports on network performance, security incidents, and compliance with security standards. Collaboration and Training: - Working closely with other IT professionals, including network administrators and security analysts, to ensure seamless integration of security measures. - Providing training and support to staff on network security best practices and procedures. Continuous Improvement: - Staying updated with the latest trends and advancements in network security and firewall technologies. - Recommending and implementing improvements to enhance network security and performance. Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are preferred. - Experience: Proven experience in network security, including hands-on experience with firewalls, IDS/IPS, and network monitoring tools. - Skills: - In-depth knowledge of network protocols (TCP/IP, DNS, HTTP/S, etc.) and firewall configurations. - Proficiency with firewall platforms such as Cisco, Palo Alto, Fortinet, or Check Point. - Strong analytical and problem-solving skills. - Excellent communication skills and the ability to work effectively in a team environment.,

As a Lead Associate - Technology Infrastructure at BetaNXT, you will be responsible for overseeing the network infrastructure, including Firewalls (Cisco ASA, Checkpoint, Fortigate, and Palo Alto), VPNs (Cisco and Fortigate), routers (Cisco), switches (Cisco and Arista), and other physical hardware. Your role will involve installing and configuring network equipment, troubleshooting and resolving networking issues, and effectively communicating these issues to colleagues and management. In this position, it is essential to stay updated with the latest security and networking best practices to provide optimal solutions and protection to the company's systems. Your expertise and proactive approach will contribute to maintaining the efficiency and security of the network infrastructure to support the wealth advisor experience and meet the organization's integration challenges. BetaNXT is dedicated to revolutionizing connected wealth management infrastructure solutions by leveraging real-time data capabilities and industry expertise. By combining the strengths of Beta, Maxit, and Mediant businesses, we aim to address our customers" most critical integration challenges with innovative, flexible, and efficient solutions that adapt to their evolving needs. Our holistic approach aims to reduce operational costs, enhance productivity, and elevate the investor experience for wealth management firms, enabling them to scale their platforms and drive commercial growth. If you are passionate about network infrastructure, security, and problem-solving, and wish to be part of a dynamic team driving transformative change in the wealth management sector, BetaNXT presents an exciting opportunity for you. Join us in building differentiated assets that empower wealth management firms to achieve enterprise scale and sustainable growth. For more details, please visit www.betanxt.com.,

The Level 1 NOC Network Engineer position involves monitoring, troubleshooting, and escalating network and system-related issues in a 24x7 support environment. Your role will require strong analytical skills, attention to detail, and the ability to work effectively under pressure. You will be responsible for monitoring network infrastructure and systems using the NOC monitoring tool SolarWinds. Detecting and responding promptly to network incidents, outages, or service degradation is crucial. Basic troubleshooting of LAN/WAN, switches, routers, firewalls, and load balancers will be part of your daily tasks. It is essential to log and document all incidents and actions taken in the ticketing system ServiceNow. You will need to escalate incidents to L2/L3 teams based on SLA requirements and the escalation matrix. Providing initial triage and first-level support for network issues, executing standard operating procedures, and collaborating with internal teams and service providers for issue resolution are key responsibilities. Maintaining shift handover documentation, ensuring knowledge transfer between shifts, and documenting all actions taken and incident records are necessary. Regular health monitoring of network devices, following SOPs for incident handling and escalation, and communicating incident status and updates during critical outages are vital aspects of the role. The ideal candidate for this position should hold a Bachelor's Degree/Diploma in Information Technology, Computer Science, or a related field and possess a CCNA (Cisco Certified Network Associate) or equivalent certification. Two years of experience in a NOC or network monitoring role is preferred. Basic understanding of TCP/IP, DNS, DHCP, VPNs, and other network protocols, familiarity with enterprise networking hardware, experience with network monitoring and ticketing tools, and strong communication skills are required. This is a full-time position that involves working in 24x7 rotational shifts, including weekends and holidays. On-call support may be necessary. The ability to commute/relocate to Bengaluru, Karnataka, is required. Fluency in English is preferred, and availability for day and night shifts is desired. If you are a proactive individual with a passion for network engineering and a commitment to delivering high-quality support in a demanding environment, we encourage you to apply for this opportunity.,

Job Role : Sr. GemFire Engineer Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field Salary: As per industry standards Industry: IT Employment Type: Full Time, Permanent. Experience Required : 8+ Years Job Location : Belapur (Navi-Mumbai) Swan Solutions offering: Swan, a 500+ Crore organization is a rapidly growing firm headquartered and based in Mumbai. The organization has been nurtured for over 34 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan is a successful IT Infrastructure service provider, offering IT hardware and networking solutions to many BFSI , PSU & SMB and Corporate houses on Servers, Blades, Peripherals, Networks & Cloud. The company has partnered with HP, Cisco, Microsoft, VMWare, and NetApp. (https://www.swansol.com) Culture at Swan : Swan believes in taking up inspiring and challenging IT projects that encourages innovation and having fun while doing so and celebrates the people who make it happen. The open-door culture at Swan ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Willing to learn, Independent, and Impactful are few words that perfectly describe the members of team Swan. Job Summary : We are seeking an experienced and certified GemFire Engineer with a strong background in distributed caching systems, in-memory data grids, and real-time data processing. The ideal candidate will have hands-on expertise in VMware Tanzu GemFire (formerly Pivotal GemFire) and a proven track record of designing, implementing, and managing large-scale, high-availability, and low-latency systems. Key Responsibilities Design and implement scalable and highly available caching and data grid solutions using VMware Tanzu GemFire Develop and maintain cluster configurations, regions, partitioning, data replication, and eviction policies Optimize GemFire performance through monitoring, tuning, and troubleshooting Integrate GemFire with Java, Spring Boot, REST APIs, and other backend technologies Implement security mechanisms, backup/restore strategies, and disaster recovery for GemFire clusters Work with DevOps teams to automate deployment, scaling, and monitoring using CI/CD tools Mentor junior engineers and provide best practices for in-memory data grid development Collaborate with cross-functional teams (Architecture, Development, Operations, QA) to deliver robust solutions Perform regular maintenance and version upgrades to keep the infrastructure secure and up-to-date Required Skills & Experience 8+ years of experience in enterprise application development with at least 5+ years on GemFire In-depth understanding of GemFire architecture, data partitioning, replication, and transactions Strong hands-on experience with Java/J2EE, Spring Framework, and Spring Data for GemFire Experience in GemFire WAN replication, continuous querying (CQ), Lucene integration Knowledge of distributed systems, microservices architecture, and high-availability environments Proficient in Linux/Unix, scripting (Shell/Python), and basic networking concepts Familiarity with Docker, Kubernetes, CI/CD tools, and monitoring tools like Prometheus, Grafana Experience with integrating GemFire in cloud environments (AWS, Azure, or GCP) is a plus Certifications (Mandatory) Additional certifications in cloud, DevOps, or distributed systems are a plus VMware Tanzu GemFire Certification Any other relevant certifications in cloud, containers, or distributed systems will be an added advantage Preferred Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to work independently and within a team Strong documentation and technical presentation skills If you are looking to work in a dynamic and fast-paced environment where your contributions truly matter—Swan is the place for you. Apply Now!

Job Summary We are seeking a detail-oriented and proactive IT Infrastructure Support Specialist to manage and maintain our organization’s IT hardware and software infrastructure. This role involves overseeing hardware and software inventory, managing enterprise-level antivirus installations, handling user account management, VPN configurations, and ensuring the smooth operation of IT assets and systems. Key Responsibilities Hardware & Software Inventory Management Maintain accurate records of all IT hardware and software assets. Track procurement, deployment, maintenance, and disposal of equipment. Conduct regular audits to ensure inventory compliance and availability. Subscription & License Management Monitor and renew software subscriptions and licenses. Ensure license compliance across all systems and users. Enterprise Antivirus Management Deploy, configure, and monitor antivirus solutions at an enterprise level. Respond to and mitigate security threats and malware alerts. Ensure systems are updated and protected against vulnerabilities. User Account Management Create, modify, and deactivate user accounts in Active Directory, email, and other enterprise systems. Enforce role-based access and security protocols. VPN and Remote Access Setup Configure and troubleshoot VPN solutions for secure remote access. Support users in accessing systems remotely with minimal downtime. System Support & Troubleshooting Provide Tier 1 and Tier 2 support for infrastructure-related issues. Assist in system updates, patching, and scheduled maintenance activities. Documentation & Compliance Maintain comprehensive documentation of systems, configurations, and support procedures. Ensure adherence to company policies, ITIL best practices, and compliance standards. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. 2–5 years of experience in IT support or infrastructure administration. Proficiency in Windows OS, Active Directory, Microsoft 365, and remote desktop tools. Hands-on experience with antivirus platforms (e.g., Symantec, CrowdStrike, etc.). Familiarity with VPN tools (e.g., Cisco AnyConnect, Fortinet, or similar). Strong problem-solving and communication skills. Preferred Skills ITIL Foundation certification or equivalent. Experience with asset management software. Exposure to enterprise security protocols and tools.

Ankura is a team of excellence founded on innovation and growth. Location: Conditional Remote / Gurgaon Hours: 40 hours a week Reporting: Director - Threat Detection Operations (TDO) Duties include providing On-Job Training to fellow Senior Analysts and Analysts, continuous monitoring of Security Information Event Management (SIEM), EDR, XDR and related platforms for correlated events and alerts and working with the client to take action. Senior Analysts leverage events to determine the impact, document possible causes, and provide useful information to clients. A deep understanding of various commercial and open-source network sensors, intrusion detection systems, and event log correlation engines is required as senior analysts are expected to deliver enhanced threat awareness and knowledge through research and continuous improvement of use cases, signatures, and metrics. Expected to help automate anomaly detection and alerting while documenting security incidents, processes, investigations, and remediation efforts. Senior Analysts are also expected to maintain open communication and visibility with their team members, Directors, and Clients. Usually, employees will be permitted to work remotely in the current operational setup however that setup may change based on company and/or business needs, with or without notice. It may also be considered a conditional privilege as the employees are personally responsible to maintain uninterrupted availability and communication via all official channels throughout their designated shifts. If the employee's performance cannot be satisfactorily ascertained by their manager or the employee is unable to adapt to work without disturbance, they may be called upon to work out of the company’s office. Capabilities Knowledge of IR process, ticketing tools, Knowledgeable in various IR response commands related to Windows, Linux Strong knowledge on advanced attack techniques related to Endpoints and servers, Threat hunting using EDR/XDR. Experience in handling latest attack techniques LOLBAS, fileless malware etc. Experience in monitor globally emerging threats, vulnerabilities, malicious activities etc. research about the same and reports to concerned teams and management for proactive actions. Must have knowledge of various OSINT tools: VirusTotal, Cisco Talos Intelligence, IBM X-force Exchange, URL.io etc. during the investigation of security alerts. Capable to handle a team of L1 analysts, impart training etc Must have experience of Vulnerability management to identify emerging risks in organization's environment using Qualys, Nessus, MS-Defender etc Knowledgeable about Automation and SOAR Must have the necessary experience to conduct initial triage and in depth analysis of security events and incidents; determine the priority, criticality, and impact; facilitate communication within the client's SOC, escalate to the for containment and remediation, and document/journal progress throughout the Incident Response Lifecycle within the respective service level objectives. Required to have experience in conducting research analysis and data gathering requirements to present in a report format. Should be detail-oriented and able to work independently and communicate effectively both verbally and in writing.Must be flexible enough to work in a 24x7 rotational shift setup, including overnight, weekend, and national holidays. TECHNICAL Emerging SIEM/XDR such as MS Azure Sentinel, SentinelOne Experience with security tools: Nessus, Burpsuite, Acunetix, Kali Linux Strong knowledge on XDR tools such as Sentinel One, Cortex, CrowdStrike, Microsoft etc Understanding of KQL, Lucene, Python, and/or other similar programming/query/scripting languages Proficient in finetuning detection rules of XDR, creation of SOPs, Playbooks for various scenarios and techniques EDUCATION, EXPERINCE, TRAINING & CERTIFICATIONS Minimum Experince in SOC/IR/VM 4 yrs plus Preferred to have a degree in CS/IT or a Masters's Diploma in the field of IT Security. Certifications such as CEH, Security+ CHFI,ACE, and specific to vendor XDR tools SentinelOne cortex, Microsoft CrowdStrike etc COMMUNICATION Comfortable working in a remote work environment including web-based team management and collaboration applications, and time-keeping systems e.g. Slack, Microsoft Teams, Intapp, and Workday. Ability to communicate complex ideas effectively, both verbally and in writing in English and the local office language(s) Able to provide reports showing progress or achievement of assigned goals and responsibilities as required. Must be an active listener and ask questions of others when clarity is needed Ability to gain an understanding of client needs and apply analytic reasoning Demonstrates proactive engagement in meetings and process discussions KEY PERFORMANCE INDICATORS Analyze client networks for threats using analytical platforms for event monitoring such as NSM, SIEM, UEBA, ETDR. Deliver client reports based on analyses that are timely, high quality, and accurate. Understand and support incident response and triage Improve reporting to avoid ‘analysis paralysis’. Develop new skills within analytical platforms INDIVIDUAL & TEAMWORK Must be able to effortlessly switch between independent and team-based work Understands that the work product is dependent on team efforts and remains responsive to internal and external deadlines Able to share expertise and experience with team members to encourage growth and shared success Able to maintain focus and attention to detail for sustained periods of time Engaged in supporting the development and growth of all team members GROWTH MINDSET Can receive and provide feedback in a constructive manner that leads to the growth of self and others. Displays perseverance of effort and passion for a long-term goal and end state. Works well under timelines and puts in extra effort as required to meet timelines. Self-motivated to identify areas for team & process improvement and collaborate with others to develop creative solutions LEADERSHIP TRAITS Willing to adapt leadership skills to support larger and more complex projects. Work product for self and team is consistently of excellent quality and efficiency. Respectful and professional in all interactions with team members, clients, and colleagues. Maintains composure and calm disposition under high-pressure or stressful circumstances. Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai). Educate end-users on maximizing technology usage and improve tech adoption. Perform device provisioning, desktop imaging, software installations, and manage networking hardware. Monitor systems proactively using tools to identify and resolve performance issues. Ensure high availability and reliability of systems and applications through best practices. Manage infrastructure changes aligned with enterprise architecture and business continuity standards. Administer and support Microsoft 365 environments including Exchange Online, Teams, and SharePoint. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD. Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management. Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios. Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach. Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus. Relevant certifications in Microsoft technologies or ITIL are preferred.

Join our Team About This Opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc) Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams Fault management on all routers and switches equipment and follow up with support in case of raised cases, What You Will Do Actively Supervising of ITSM Ticket queues to maintain MTTR, Analytical skills like logical thinking, Problem solving & handling assignments are mandatory, Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA), First point of contact for support of any alarm/event/KPI related issues, Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc), Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA), Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function, Node health checks and backups & trouble-shoot the deviation identified, Sharing details for MIR & CSR to respective teams, End to End Network Understanding, 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling, You will bring IP Firewall on Cisco FTD + Firepower + ASA is mandatory Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing, Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP Security protocolsIPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces), Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable, Good Communication & trouble-shooting skills, 7-14 years of relevant in IP Domain Show

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions. We are seeking a Senior DevOps Engineer with deep expertise in GCP and OpenStack to architect, scale, and optimize our multi-cloud infrastructure. In this role, you will play a key part in designing and maintaining our OpenStack environment, ensuring reliability, security, and performance while collaborating closely with global engineering teams. This is an opportunity to influence the future of our cloud ecosystem by building modern, automated, and scalable solutions. You’ll work on high-impact initiatives, ranging from OpenStack evolution, hybrid cloud integration, and container orchestration, to automation and observability improvements. Responsibilities: Architect and evolve our OpenStack environment. Linux configuration and troubleshooting. Design and maintain availability zones. Collaborate with other architects and engineers on the design/deployment of our OpenStack environment. Collaborate with engineers to troubleshoot, test, and build the platform. Work across teams to provide feedback and guidance in the evolution of platform support. Understand cluster requirements with evolving customer needs; design and implement solutions meeting those requirements. Create and document processes and procedures through comprehensive testing. Effectively communicate with cloud tenants as required. Be willing to participate in an on-call rota. Qualifications 5+ years of experience with Linux configuration and troubleshooting. 4+ years of experience designing and maintaining OpenStack networking including OVS/OVN, and interfacing with hardware networks. Strong client service orientation and ability to maintain positive partnerships. Solid understanding and hands-on experience of OpenStack core services such as Neutron, Nova, and Cinder Detailed knowledge of one of the public clouds. Experience with Containers. Automation using tools such as Ansible, Puppet, BASH, and Python scripting. Excellent planning and problem-solving skills. Organized, with a track record of managing complex projects. Ability to work with internal developers to collect feedback, prioritize tasks, and manage the engineering backlog. Willingness to roll up your sleeves and help out with hardware and software issues. Nice to have: Certified OpenStack Administrator or equivalent experience. Experience in Kubernetes cluster design and operations. Familiarity with data center design (rack layouts, power, and cooling). Strong Cisco networking skills. Participation in the OpenStack community and contributions to core projects. Hands-on knowledge of observability tools (Prometheus, Grafana). We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Join our Team About This Opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc) Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams Fault management on all routers and switches equipment and follow up with support in case of raised cases, What You Will Do Actively Supervising of ITSM Ticket queues to maintain MTTR, Analytical skills like logical thinking, Problem solving & handling assignments are mandatory, Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA), First point of contact for support of any alarm/event/KPI related issues, Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc), Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA), Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function, Node health checks and backups & trouble-shoot the deviation identified, Sharing details for MIR & CSR to respective teams, End to End Network Understanding, You will bring IP Firewall on Cisco FTD + Firepower + ASA is mandatory Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing, Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces), Product/Vendor knowledge on CISCO (mandatory) & Ericsson, Good Communication & trouble-shooting skills, 3-7 years of relevant in IP Domain Show

Experience: Minimum 1 year of relevant experience Required Skills: Hands-on experience with Cisco, Citrix NetScaler, Checkpoint/FortiGate/Palo Alto, load balancers, firewalls, SDN; basic routing protocols (BGP/OSPF); excellent troubleshooting and communication skills Certification: CCNA, CCDA, CCNP, CCDP (preferred)

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Architect, deploy, and maintain Cisco Unified Communications solutions including CUCM 14 +15 , Unity Connection, Webex, and associated voice infrastructure. Diagnose and optimise VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. Maintain comprehensive documentation including technical manuals, user guides, and project artefacts. Qualifications 5+ years of experience working in Unified Communications (UC) environments. In-depth knowledge of Cisco technologies including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. Proficient in Microsoft Teams, Webex Calling, and hybrid UC environments. Accredited Voice Certifications: CCNP, CCIE, Microsoft Teams. Hands-on experience with VMware architecture and virtualized UC deployment. Strong understanding of telephony provider solutions and third-party services such as Zoom, Webex Calling, and Teams Calling (including call and service structure basics). Knowledge of cloud platforms: Azure and AWS. Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations. Experienced with monitoring platforms like Zabbix and diagnostic tools such as Wireshark. Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

We invest in our people because we believe our team defines our success. Our empowering, supportive, and growth-oriented culture is at the heart of why we’ve maintained a 99% client satisfaction and retention rate since 1995. We offer an ongoing education, and a fun, dynamic work environment. CyberNet is an equal‐opportunity employer, committed to building a diverse team that reflects our values. Since 1995, CyberNet Communications has been providing enhanced telecommunications services to government entities, enterprises, Fortune 500 companies, and non-profit organizations. We have built a robust nationwide voice and data network utilizing Fiber and Copper, creating a loyal customer base across various industries. Our team not only supports and attracts new customers but also develops custom solutions to tailor-fit our customers’ needs, saving them money on their telecommunications expenses. About You: You’re a problem‐solver who loves showing up each day to help people work more smoothly. You thrive in roles where you take ownership of projects—even complex ones with steep learning curves—and consistently exceed expectations. If that sounds like you, read on! This Role Is NOT for you you’re: Looking for a rigid 9–5, micromanaged environment Aren’t punctual or team‐oriented Need everything in a pretty tied up bow Have a low threshold for stress or intense environments -this job is not for you. Role Description: This is a full-time remote role for a Senior MSP Field Technician. The Senior MSP Field Technician will be responsible for providing on-site technical support to clients, managing network installations and maintenance, troubleshooting hardware and software issues, and ensuring network security. The Technician will also be involved in developing and implementing custom telecommunications solutions for clients, performing system upgrades, and ensuring compliance with industry standards. Responsibilities: Provide onsite and remote technical support to clients across multiple industries. Troubleshoot and resolve complex issues involving Windows Servers, desktops, networking equipment, and cloud services. Install, configure, and maintain servers, firewalls, switches, workstations, and backup systems. Perform regular maintenance tasks and system health checks. Strong working understanding of computer hardware including the ability to replace RAM, CPU and motherboards. String technical communication skills being able to translate complex technical items into plain English for end users Implement IT projects, such as server upgrades, Office 365 migrations, and network redesigns. Document systems, configurations, and resolutions in our PSA and documentation systems. Collaborate with internal team members and escalate issues as necessary. Provide guidance and mentorship to junior technicians. Requirements: 5+ years of hands-on experience in IT support or systems/network administration. Previous experience in an MSP environment is required. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, DNS, DHCP. Proficiency with Office 365, Azure, and related Microsoft technologies. Solid understanding of networking (firewalls, VLANs, VPNs, TCP/IP, etc.). Experience with RMM/PSA tools Excellent customer service and communication skills. Reliable transportation and willingness to travel locally to client sites. Relevant certifications (CompTIA, MCSA/MCSE, Cisco, etc.) are a plus. Need to travel to customer sites generally within 100-mile radius of downtown Los Angeles Location & Hours: Monday - Friday 8am - 6pm (core work hours) Unplanned Weekend and overtime work is required from time to time given the 24/7 nature of Network Operating Center work Based in Southern California - required! Work hours aligned with Pacific Time Compensation & Benefits: $80K–$95k annual compensation Medical and life insurance Vacation, and sick leave Company‐issued computer and accessories Mileage/Travel Reimbursement CyberNet is an equal-opportunity employer committed to creating a diverse workforce that echoes our corporate and community values. In accordance with applicable laws, we practice non-discriminatory hiring and employment based on race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other status protected by law.

Role : Network Engineer L2 support Experience : 5-10 Years Location - Hyderabad Skills : Network design & implementation, L2/L3 Support, Network engineer, CCNA, Cisco, router & switches, firewall, load balancer etc. Preferred : Network security (Paloalto etc.), Certifications: CompTIA Network+, CCNA, or equivalent certifications Key Responsibilities: 1.Network Design and Implementation: Design and implement network solutions to meet business requirements. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN). 2. Network Maintenance: Perform regular maintenance tasks, including updates, patches, and upgrades to ensure network stability and security. 3. Troubleshooting and Support: Provide L2/L3 support for network-related issues. Diagnose and resolve complex network problems, working closely with other IT teams and vendors as needed. 4. Performance Monitoring: Monitor network performance and security, identifying and addressing potential issues proactively. Utilize network monitoring tools to ensure optimal performance. 5.Documentation: Maintain detailed documentation of network configurations, changes, and troubleshooting procedures. Ensure all network diagrams and documentation are up-to-date. 6. Collaboration: Work collaboratively with other IT professionals to optimize and secure the network. Participate in cross-functional projects and initiatives. Qualifications: 1. Education: Bachelor's degree in Information Technology, Computer Science, or a related field. 2.Certifications: CompTIA Network+, CCNA, or equivalent certifications. 3. Experience: Minimum of 5 years of experience in network engineering and support. Experience with L2/L3 support and troubleshooting. 4. Technical Skills: -> Strong understanding of network protocols, configurations, and security principles. -> Proficiency in configuring and managing network devices (routers, switches, firewalls). -> Experience with network monitoring tools and troubleshooting techniques. -> Knowledge of VPN setup, firewall configuration, and Active Directory management. -> Familiarity with scripting languages (e.g., PowerShell) is a plus. Soft Skills : 1. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. 2. Ability to work independently and as part of a team. 3. Detail-oriented with strong organizational skills. Work Environment: This position may require occasional on-call support and the ability to work flexible hours.

Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job TitleNetwork Support Engineer (IP/Ethernet) Experience: 39 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job Title Network Support Engineer (IP/Ethernet) Experience: 3-9 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job Title Network Support Engineer (IP/Ethernet) Experience: 3-9 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job Title Network Support Engineer (IP/Ethernet) Experience: 3-9 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.