AV (Audio Visual) Support Specialist Axiom Technologies

5.0 - 10.0 years

0 Lacs

karnataka

On-site

Axiom Technologies is a Global IT Services partner that supports medium to large-scale enterprises. We are currently looking for video conference technology support team members to assist in managing and maintaining the Cisco/Microsoft Teams room environment. As a team member, you will actively monitor and utilize alerting/support tools both in-person and remotely. Your responsibilities will include providing support to international sites through service support channels such as phone and email, as well as supporting Microsoft Live Events sessions as a producer, organizer, and technical support. Your key responsibilities will involve having experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams, and Cisco CVI. You should also be familiar with Video Conference device management platforms like Cisco Control Hub, Microsoft Teams Premium, and Microsoft Teams Admin Centre. Additionally, experience in managing Microsoft Teams Rooms on Android is desired. Troubleshooting Audio Visual and Video Conference hardware, understanding audio, video, and network signal flows to resolve technical issues, managing RMA, proactively identifying and implementing solutions, working with ITIL management tools within Service SLAs, ensuring compliance-based activities are completed, maintaining relationships with clients and suppliers, effectively communicating with stakeholders, supporting Live Events and Town Halls for India and Australia are also part of the role. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field. - Experience: Minimum of 5-10 years of experience in the AV domain The ideal candidate will be an expert in Video Conference and Audio Visual technologies, possess excellent written and verbal communication skills, be a team player, logical, methodical, willing to share knowledge and support others, patient, calm under pressure, understand corporate political pressure and hierarchy, driven by outstanding customer experience, have a technical mindset, and be willing to learn. Soft Skills: - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Proactive and detail-oriented approach to work. If you are seeking a new challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com.,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.