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Customer Service Executive - Technical Support Center Tata Communications Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Description The role is responsible for managing customer issues and operations. This is a 24.7 rotational shift operational role. Responsibilities Researching, diagnosing, troubleshooting, identifying solutions to resolve customer reported issues. Intra-team/provider/vendor co-ordination for the resolution of the customer issues Taking ownership and driving the long pending issue for the resolution Following standard procedures for proper escalation of unresolved issues to the appropriate teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Knowledge on the transmission technologies like SDH, MPLS-TP, DWDM, OTN, SRVPN, PBB and IP network. Hands on tr...

Posted 2 days ago

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