875 Cics Jobs - Page 18

Project description DXC Luxoft will supply resources in Staff Augmentation mode to client at client's direction and with client's approval. The Service Personnel will possess sufficient general technical Hogan application and/or mainframe skills, and will be expected to develop and maintain additional knowledge and skills regarding client specific environment and customizations. All Services will be performed in a Staff Augmentation model wherein client is responsible to provide the necessary instruction and information required to conduct Services. Service Personnel will adhere to client's security policies and procedures in the delivery of Services. Responsibilities Hogan Development and Services: Designs, develops, installs, tests, and documents complex applications software at client product installations. Contributes to the design and delivery of technical architecture solution components. Skills Must have Minimum 2 years of Hogan experience in CAMS or any Application 5+ Banking product experience is Mandatory 7+ years Mainframe/COBOL/CICS/JCL/IMS/DB2/MQ Series Master's/BE degree or equivalent combination of education and experience Experience working with software design, software development life cycle, and development methodologies and implementation Strong communication skills Nice to have NA Other Languages EnglishC2 Proficient Seniority Senior

Project description Application Modernization Practice is a horizontal practice, supporting all business verticals in DXC. As a Senior Modernization Architect, you'll play a pivotal role in both shaping modernization solutions and supervising delivery execution. You will partner with sales, delivery, and clients to design transformation paths from legacy to modern architectures, integrating GenAI accelerators and helping deliver tangible business value. Responsibilities Collaborate on pre-sales engagementsassessments, proposals, orals, and business case creation. Design modernization paths from legacy systems (COBOL, z/OS, etc.) to modern stacks (Java, MSA, cloud). Lead effort estimation, tool strategy selection, and transformation approach definition. Provide architectural oversight during execution to ensure value realization. Participate in tooling evaluations and PoCs involving GenAI and automation accelerators. Skills Must have 8+ years in enterprise application architecture, with at least 3 years in modernization. Proven ability to assess legacy estates and define future-state architectures. Proficiency in mainframe tech (COBOL, DB2, CICS) and modern stacks (Java, Spring, microservices). Exposure to GenAI use cases in application engineering and code conversion. Strong client communication, technical documentation, and stakeholder alignment skills. Nice to have Java, Python, C# Other Languages EnglishC1 Advanced Seniority Lead

Project description The project is focused on ensuring data privacy and compliance in the client environment by implementing and managing data masking solutions using the Delphix platform. This role involves collaboration with cross-functional teams to secure sensitive data while maintaining data integrity for development, testing, and analytics. Responsibilities Key Responsibilities: Design and Implementation: Develop and implement robust data masking solutions using the Delphix platform. Analyze data sets to identify sensitive information that requires masking. Create and maintain masking rules, algorithms, and templates for various data environments. Data Security & Compliance: -Ensure sensitive data complies with regulatory requirements, such as GDPR, HIPAA, PCI-DSS, and CCPA. -Collaborate with security and compliance teams to establish masking policies and standards. Testing & Validation: Conduct thorough testing to validate the effectiveness of masking solutions. Troubleshoot and resolve issues related to data masking processes. Collaboration & Support: Work closely with database administrators, developers, and QA teams to integrate masking into workflows. Provide training and documentation on the Delphix platform and data masking techniques. Monitoring & Optimization: Continuously monitor and optimize data masking performance. Stay updated on the latest trends and updates in data masking technologies. Skills Must have Required Skills and Qualifications: -Bachelor's degree in Computer Science, Information Technology, or a related field. -10+ years of experience in mainframe environments with expertise of 1 year in Hogan applications. -Strong knowledge of COBOL, JCL, VSAM, DB2, and CICS. Knowledge of ---IMS is an added advantage. -Experience with Hogan modules such as IDS, CIS, or Loans. -Familiarity with banking processes and financial services. -Excellent problem-solving, debugging, and analytical skills. -Strong communication skills, with the ability to collaborate across technical and business teams. Nice to have Preferred Qualifications: -Experience with mainframe modernization or migration projects. -Knowledge of automation tools for mainframe systems. -Familiarity with Agile and DevOps methodologies in a mainframe environment. -Certification in mainframe technologies and Hogan systems. Other Languages EnglishC2 Proficient Seniority Senior

Project description Application Modernization Practice is a horizontal practice, supporting all business verticals in Luxoft. We are looking for a Senior System Analyst who will be able to work with different domain zones. For this project we have an ambitious goal to migrate a legacy system written in HLASM (High-Level Assembler) from the mainframe to a cloud-based Java environment for a big airline company in the USA. Responsibilities Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow; Recovering the design, requirement specifications and functions of a system from an analysis of its code (currently High-Level Assembler, Cobol in the nearest future); Translate non-technical requirements into clear technical specifications; Convert low level code descriptions into meaningful functional requirements; Organize requirements into features and stories; Maintain knowledge base for the system and the project; Participate in the optimization of internal team processes. Skills Must have Must be ready to deep dive into High-Level Assembler code to reverse engineer requirements; Must be able to provide concise and coherent documentation in English (target audience is native speakers); Must be able to enhance requirements with models and diagrams as needed We expect from the candidate: At least 3 years of experience as System/Functional analyst; Analytical mindset; Understanding of and practical experience with different types of requirements and their representation; Good understanding of non-functional requirements; Ability to communicate in both business and technical languages; High level of seniority when dealing with complex tasks; Experience in analyzing and documenting integrations; Experience of working on projects with international stakeholders (USA, UK); Good theoretical and practical knowledge of analytical tools (functional/non-functional requirements, use cases, user stories, UML). Nice to have Experience with IBM zOS mainframe Understanding of IBM High-Level Assembler, COBOL Experience with microservices architecture, message brokers Other Languages EnglishB2 Upper Intermediate Seniority Senior

Project description Working in a Hogan Applications Development team, providing Run and Change support for our Australian-based client. An opportunity to use and grow your skills in Hogan DDA, TDA, CIS, or ODS/PAS. Responsibilities Run Overnight on-call production support (roster basis) Incident and problem management Periodic monitoring and health checks Change Consulting and Q&A on system capabilities Technical Designs and Solutions Coding, Unit, and System Testing Testing and Implementation Support Skills Must have 5 to 10 years of experience in mainframe technology, which includes COBOL, JCL, VSAM, DB2, IMS, and tools like Expeditor, Endeavor, and File Aid A minimum of 2 years Hogan experience with domain experience in Loans / Deposits / Customer Information / ODS / PAS / Umbrella / CAMS A Team player who can work on multiple assignments simultaneously Solid knowledge of Banking and Finance industry Good verbal and written communication skills Disciplined and organized approach Eagerness to learn, good initiative, and flexibility Eagerness to teach and to share their skills with team members Nice to have N/A Other Languages EnglishC1 Advanced Seniority Regular

Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and related Db2 ISV software Experience automating process using zOSMF Experience recovering the Db2 environment in a Disaster Recovery environment Demonstrates knowledge in all areas of z System Db2 Software administration Designs and documents technical solutions required to support complex business system and/or integrations Generate documentation for use by Computer Operations as well as the Technical Help Desk z Systems Infrastructure/Platform lifecycle management (the lifecycle of Db2 Software from planning, through operation, and disposal or end-of-life) Install and support latest releases of Db2 software Experience applying all types of vendor Db2 software fixes: High-impact pervasive (HIPER) PTF Pre-requisite fix Co-requisite fix Technical Refresh requisite fix Distribution requisite fix Cumulative PTF packages Service packs Authorized Program Analysis Report (APAR) Program Temporary Fix (PTF) Break complex topics into meaningful pieces of information Sort through large amounts of data to assess for relevancy Seek out multiple sources to gather information Identify cause and effect relationships between known and unknown variables Evaluate quality processes and seeks opportunities to streamline Consider the customer experience, business impact and solution objective when managing risks and development and design of solutions Pro-actively identify patterns in issues and research root-cause to improve overall quality Holding self-accountable for meeting high performance standards and agreed upon commitments Taking responsibility for outcomes of actions and decisions Identify and analyzes options and selects course of action based on best fit with desired outcomes Monitor and analyze multiple systems and researching/proposing solutions to issues Skills Must have 5+ years of experience on TWS ( Mainframe or Distributed ) batch scheduling TWS batch scheduling with strong knowledge on TWS command line utility that includes Composer & TWS higher versions ( 9.3 and above ) 5+ years using Unix Basics 5+ years using ITIL Process Nice to have Any Certifications Other Languages EnglishC2 Proficient Seniority Regular

Project description Related to the Financial Investments Area, this role main accountability is providing support and advise on the development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements and implementing them in the scope of Go and Python based development Responsibilities Matured interactions internally and with Clients Familiarity with version control systems (e.g., Git). Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities Collaborate with the creative process by providing inputs based on your experience. Work with Product Owners and Business stakeholders in the requirements development. Drive the development team towards the goal by integrating skills and experiences. Design, develop, test, deploy, maintain, and improve the software. Work with QA, product management, and operations in an Agile environment. Develop and support data-driven product decisions in a high energy high-impact team. Develop features that will drive our business through real-time feedback loops. Participate in the resolution of production issues and lead efforts toward solutions. Design and implementation of cloud-based solutions to integrate different data sources. Work on event-driven architecture style Automate workflows and repetitive tasks on the cloud using serverless technologies. Develop small, independent, and loosely coupled microservices Work with event streaming and pub/sub messaging model Work with Web and mobile applications Skills Must have 7 or more years of qualified experience in the below Hands-on with Go Lang Development & Python expertise to join our dynamic team. Familiarity with version control systems (e.g., Git). Capable of Designing, Developing, and Maintaining high-performance applications with Go & Python Programming Languages, as well as collaborating with cross-functional teams to deliver innovative solutions. Capable of designing the program independently e.g. Python wrappers around other programs / scripts Agile DevOps culture [ADO ] Kanban and sprints. Nice to have Knowledge of Open Telemetry, SDK, APIs and client server models Acquaintance with IBM Z mainframe systems and relevant components like Omnibus, MQ, CICS, DB2, IMS Working exposure to Open Telemetry is an added advantage Other Languages EnglishC1 Advanced Seniority Lead

7+ years of relevant experience in Mainframe, COBOL, JCL, and CICS. - Experience in Coding, QA, Testing and ability to work in a high volume capacity. - Complete understanding and wide application of technical principles, theories and concepts in the field. - Ability to provide and implement technical solutions to a wide range of difficult problems. - Knowledge to use CICS analysis and performance tool like TMON is desirable. - Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable

#Hiring Alert!!!! #JobSeekers ! We are hiring Mainframe Lead/developer Location: #Hyderabad Role Type: Contract to HIre Experience: 7+ Years Professional Skills & Qualifications: Designs develops and tests mainframe COBOL CICS VSAM Experience in reengineering mainframe applications to Microservices will be huge plus Code in the support and implementation of US Liquidity systems and projects Responsible for ensuring code has a high degree of quality and implements with zero defects Support backup for handling production calls related to applications Ensures code for applications adhere to architecture standards risk management and security guidelines Work with Service Delivery Team to diagnose and address underlying system problems and inefficiencies Aid management in communications Minimum 7 years of relevant development life cycle experience in systems and applications management including systemsapplication design 7+ Years Mainframe design and development responsibilities OSMVS MVS utilities CICS VSAM BATCH JCL TSO ISPF COBOL Experience in AGILE concepts and process.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Mainframe Developer Mainframe: Skills IDMS, Db2, VSAM, CICS, EasyTrieve JCL. IDMS is must have Mandatory Skills: Mainframe. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Mainframe IMS IDMS Adabas Database. Experience5-8 Years.

Mandatory Skills: Mainframe Batch Scheduler. Experience3-5 Years.

Technical Lead We are seeking a mainframe developer with substantial experience in a mainframe environment and the capability to operate within both offshore and onshore working models. The ideal candidate must have full-time development experience, as roles focused on testing or support will not be suitable Minimum work experience8 to 13 Years in Mainframe development. COBOL-L3 (Mandatory) DB2 - Z/OS Application Programming-L3 (Mandatory) JCL - Job Control Language-L3 (Mandatory) VSAM (Mandatory) CICS (Good to have min basic knowledge is required) Knowledge of IBM IDz, Z/OS connect and automation would be an added advantage but not mandatory. As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project (Delivery/Maintenance/Testing) Serve as entry level specialist with expertise in particular technology/industry domain/a process / application / product. Responsible for functional/technical track of a project. Ability to support the PO / SM from a Technical perspective in terms of prioritizing and splitting work. Agile mindset and methodologies e.g., Scrum Mandatory Skills: Application Modernization - Mainframe. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Application Modernization - Mainframe. Experience5-8 Years.

Req ID: 323764 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Vantage Mainframe to join our team in Bangalore, Karn taka (IN-KA), India (IN). Vantage policy Admin System SME MF, Cobol, CICS, VSAM, DB2, Easytrieve Good communication skills Life Insurance domain knowledge

Req ID: 316656 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a COBOL Consultant to join our team in Bangalore, Karn taka (IN-KA), India (IN). develops, maintains, and enhances COBOL-based applications, primarily within mainframe environments. They analyze business requirements, translate them into technical specifications, and design solutions using COBOL and related technologies like JCL, DB2, and CICS. Consultants also debug, troubleshoot, and optimize existing applications, ensuring they meet performance and quality standards. Key Responsibilities: Application Development and Maintenance: Developing, maintaining, and enhancing COBOL-based applications on mainframe systems. Requirements Analysis: Analyzing business requirements and translating them into technical specifications for COBOL applications. Technical Design and Implementation: Designing and implementing COBOL programs, ensuring they meet performance and quality standards. Troubleshooting and Debugging: Debugging, troubleshooting, and optimizing existing COBOL applications. Documentation: Creating and maintaining comprehensive documentation for COBOL applications, database configurations, and CL programs. Performance Tuning: Monitoring and improving the performance of COBOL applications and databases. Collaboration: Collaborating with business analysts, project managers, and other developers to support system integrations and gather requirements. Knowledge Sharing: Sharing technical knowledge and skills with team members to build capabilities and guide new team members. Process Improvement: Identifying and implementing process improvements and automation to enhance efficiency.

Req ID: 307077 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Mainframe Vantage Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Mainframe Vantage Developer 15+ Yrs experience Location: PAN India Vantage Senior resource(15+ Years exp) Vantage product expertise with 10+ years on product release and development on UL and Annuity Life Insurance products exp. IT experience in Mainframe(Vantage) Development and Support. Proficient in Mainframe coding . Good Hands-on experience in COBOL, DB2, JCL, VSAM, PL1, REXX, CICS as a developer. Have good knowledge base in Insurance Life system. Involved in Support,development, enhancement and maintenance Projects. Good Knowledge in Development and Production Cycle Support (Batch Cycle) Experience in all phases of Software development lifecycle. Followed Waterfall, Agile methodologies in software development. Good Experience in interacting with End Users and a good team player Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver and hands-on leader with exceptional presentation and client/customer relation skills.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Java Legacy Application Modernization. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Application Modernization - Mainframe. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IMS-DB. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Mainframe zOS System Admin. Experience5-8 Years.

Req ID: 321624 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Mainframe Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). Key Responsibilities: Must have strong experience (minimum 5 to 7 years) in Mainframe technology (COBOL, DB2, CICS, JCL, VSAM etc.) to Involve in System Testing, SIT, Functional and Regression Testing Test Cases and its execution. Need to Create, Run & execute JCLs in Mainframe, Validate the job status in spool, and have problem solving skills to resolve JCL errors, experience in writing in complex SQL Queries run Mainframe DB post execution. API Testing using Postman / Insomnia with automation capabilities (using TOSCA or any other tool) Execute tests, track and monitor defects/Stories to closure and produce test metrics and test reports Proactively identifying potential delivery related issues and arriving at mitigation plan. Assist the Test Lead/ Manager in project meetings to provide feedback and statistics of the project in relation to the test quality Conduct reviews and inspections of project and test deliverables and provide feedback Implement creative and innovative ways of testing to meet project goals without compromising quality Assist in performing test estimation, test strategy and Test Plan Coordinate, Prepare Test Bed, Test Data for execution Confirm connectivity and readiness of test team Assist Scrum Leads in managing day-to-day testing activities, such as test monitoring and status reporting at the end of the testing day Reverse engineer requirements and develop models as needed to support test automation Ensure reusability and capture of Metrics Prepare project level required metrics and reports Specialized in testing area like functional testing Responsible to conduct SIT, and support to business users during UAT Ensure constructive working relationships within team and with other functional groups Ability to coordinate between BAs, Business and test team Ensure compliance to laid down organization wide process and operations guidelines Hands-on experience in Automation testing tools like TOSCA, Selenium and able to implement in the project. Mandatory Skills Mainframe Testing API Testing

Req ID: 316201 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Mainframe storage optimisation to join our team in Chennai, Tamil N du (IN-TN), India (IN). Job Title: Mainframe Storage Optimization Seniority: 3 OffShore Profile Summary: Mainframe Storage Optimization - We will primarily drive this project internally for all the storage analysis work and BU discussion. For this role, ideal candidate must have 5-10 years of experience on Mainframe. He / she must have following Mainframe skill sets a. COBOL b. JCL c. DB2 d. SQL e. Relational Table design f. CICS g. REXX/CLIST h. SFTP, NDM / Connect Direct i. File archival, File back up and recover j. Mainframe Storage Management Knowledge of following technologies is an added plus: a. CA Disk b. CA-1 c. BMC AMI Cloud d. Excel e. Python #LI-INPAS