The Deputy General Manager - Service Line will be responsible for leading and managing the service line operations, ensuring delivery excellence, and driving growth within the business unit. The role requires a strategic leader with experience in service line management, client relationship building, operational efficiency, and team leadership. The Deputy General Manager will collaborate with cross-functional teams and stakeholders to ensure that service offerings meet client needs and align with the organization's overall strategic goals. Quick pointers for this role- Location : Bengaluru (open to consider relocation cases) Medical coding background from with expertise in IPDRG (Inpatient DRG) coding. Hands-on with Data Analysis, Reporting, Excel, Power BI. Strong client facing experience. Should be at a level of Sr. Manager (or similar title) for atleast 2 years. Budget : 20-23 Lacs pa (incl of variable) Job Description: Service Line Leadership: Lead the service lines strategic initiatives, including expansion, service offerings, and operational improvements. Client Relationship Management: Build and maintain strong relationships with key clients to understand their needs and ensure the effective delivery of services. Act as the primary point of contact for escalated client issues. Operational Excellence: Oversee the day-to-day operations of the service line to ensure seamless delivery. Monitor KPIs and other performance metrics to ensure efficiency, productivity, and cost-effectiveness. Financial Management: Manage the budget for the service line, ensuring financial performance and profitability. Provide forecasts, budgets, and reports on financial metrics, and ensure services are delivered within the allocated budget. Team Leadership & Development: Lead, mentor, and develop a high-performing team within the service line. Provide direction, set performance goals, and ensure professional growth through training and development opportunities. Service Innovation & Development: Identify new trends, technologies, and opportunities to innovate and improve the service line offerings, ensuring they meet client needs and industry standards. Cross-Functional Collaboration: Work closely with other departments (e.g., sales, marketing, product, and delivery) to ensure alignment on client needs, service offerings, and business objectives. Compliance & Risk Management: Ensure that all services comply with regulatory standards, contractual agreements, and quality control processes. Actively manage risks and implement mitigation strategies. Reporting & Analysis: Provide regular updates to senior management regarding service line performance, client satisfaction, financial results, and strategic initiatives. Qualifications & Experience: Education: Bachelor's degree in Business Administration, Management, or a related field. A masters degree or relevant certifications is a plus. Experience: At least 15 years of experience in a similar role or in Operations and Delivery, with a proven track record of driving operational excellence, client satisfaction, and team leadership. Experience in US healthcare (Medical Coding) is mandatory Skills & Competencies: Strong leadership and people management skills. Excellent communication, negotiation, and interpersonal skills. In-depth understanding of service line management, operational processes, and service delivery models. Financial acumen, with experience managing budgets and financial performance. Ability to handle complex client issues and deliver customized solutions. Proven ability to think strategically and execute tactically. Strong problem-solving and analytical skills. Key Competencies: Strategic Thinking & Vision Client-Centric Approach Leadership & Team Management Financial Management & Budgeting Service Innovation & Improvement Communication & Presentation Skills Problem Solving & Critical Thinking For More details :Share cv to ahmed@talentqs.com or whats cv to 9246192522
