60 Churn Jobs - Page 3

Candidate will bring strong technical accounting skills, financial planning acumen, & operational finance experience, ideally within a high-growth, tech-driven environment. Knowledge of accounting standards, Ind AS/IFRS, tax regulations,& compliance. Required Candidate profile CA with 4–5 years of experience in a SaaS environment.Experience with SaaS metrics (MRR, ARR, CAC, LTV, churn.Proficiency in accounting software and tools like Excel, Google Sheets, and finance ERPs.

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

We are hiring service recovery manager profile for leading MNC in Pune for Female only Candidates Expertise in Customer Service, Churn Management, Customer Retention, Data Analysis, Customer Relationship, CSAT & Customer Centric Solution

Job Title: Customer Success Manager Job Location: Mohali, Punjab, 5 days (WFO) Job Type: Full-Time Salary: - As per Industry Norms Shift Timing: US Shift Company Overview & Job Summary: Vartopia is not just a company; it's a dynamic community of professionals committed to delivering top-tier Channel Management Solutions to a diverse range of industries. If you're passionate about driving innovation, simplifying operational complexities, and nurturing partnerships, you're in the right place. We are seeking individuals who are ready to join our team and be part of something extraordinary. At Vartopia, our technology empowers organizations by managing the entire lifecycle of partner programs. From creating partner-facing portals to facilitating seamless deal registration, lead sharing, multi-tier Go-To-Market (GTM) models, and ensuring timely payments, we're at the forefront of channel management solutions. If you are looking for an opportunity to work with an innovative and collaborative team, make a meaningful impact on businesses worldwide, and grow your career in an ever-evolving industry, Vartopia is the place for you. Join us and be part of a company where your ideas, expertise, and ambitions matter. Job Description: As a Customer Success Manager you will be responsible for Key Responsibilities: Assist the sales and Implementation team in onboarding new customers. Provide critical insights from our customers to the product team to improve our developing platform. Maintain customer health and introduce new, valuable features as they become relevant on the customer journey. Uncover opportunities for Upsell and cross sell within our current customer base. Educate champions and their teams on the value of our product and help uncover use cases before they become emergencies. Build relationships with executive decision-makers. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. Qualifications for Customer Success Manager 3-5 Years in software customer experience management. Team Player Mentality we wear many hats and are willing to assist in any capacity. Technical curiosity or experience we're a specialized product for technical teams. Proven ability to educate executive decision-makers, build and maintain relationships with them. Proven track record of expansion and product adoption within your book of business. Excellent creative and critical thinking skills we must be preemptive. Strong communication and presentation skills — much of our day to day is spent thinking of and presenting solutions to customers. Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers. Proven ability to manage multiple complex customer journeys at once. Strong Analytical Skills, compiling custom reports and presenting them to clients.

sale executive, telesales and sale support required for IT company Qualification- Any graduate Exp- min 3 yrs salary- upto 40k Vacancies- 9 Nos Location- Kundli sonipat and gurgram(railway station near by) Wtsapp me resume at 8295842337- Mr. Bansal

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

The Role. Plivo is seeking a Customer Success Manager (CSM) for its International Markets. This role is based in Bangalore. The CSM will develop and nurture long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders across APAC and EMEA regions. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure successful adoption of Plivo's offerings and achievement of business outcomes. Critical to success is a passion for urgency and the prompt resolution of customer issues, ensuring customers quickly realize maximum value from Plivo solutions. The CSM must be hands-on and learn the product, build strong relationships with clients and become a trusted advisor. The Company. Plivo is a cloud communications platform that empowers businesses to connect, engage, and interact with their customers in a more efficient and meaningful way. Plivos mission is to simplify business communications. Thousands of businesses around the globe including IBM, Practo, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Founded in 2011, Plivo has over 250 employees across its US, Europe and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable since 2014, an unusual milestone for a company of this scale. Plivos success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $34 billion in sales by 2026. Responsibilities. Manage a global portfolio of contracted customers and key accounts. Onboard new customers, identify the success criteria and execute thereafter, establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Own key performance indicators including churn, retention, and expansion. Identify at-risk customers early and establish a successful account management plan to improve the customer experience. Cultivate, nurture, and grow business relationships across customer teams and explore expansion opportunities with existing clients. Drive customer loyalty by creating a referenceable pool of customersLead cross-functional coordination between sales, product, client support, and solution engineering. Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications. Relevant Bachelors degree at a minimum. 5+ years of overall work experience. 3+ years of Customer Success, Account Management, or Consulting experience, ideally with a Modern AI, CPaaS, or SaaS company. Experience in negotiating renewals and identifying and driving upsell opportunities. Proven track record of taking ownership of tasks and driving forward to resolutions. Excellent written and spoken communication skills, listening skills, and presentation skills. Behaviour Traits. A people person who understands technology. Analytical, with the ability to interpret customer data and trends. Team player who can engage with other functions to deliver a better customer experience and drive collaboration. A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Perks and Benefits. Industry-leading compensation and benefits. Company-paid medical insurance. Ownership-driven culture. Generous vacation policy. Show more Show less

The Role. Plivo is seeking a Customer Success Manager (CSM) for its International Markets. This role is based in Bangalore. The CSM will develop and nurture long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders across APAC and EMEA regions. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure successful adoption of Plivo's offerings and achievement of business outcomes. Critical to success is a passion for urgency and the prompt resolution of customer issues, ensuring customers quickly realize maximum value from Plivo solutions. The CSM must be hands-on and learn the product, build strong relationships with clients and become a trusted advisor. The Company. Plivo is a cloud communications platform that empowers businesses to connect, engage, and interact with their customers in a more efficient and meaningful way. Plivos mission is to simplify business communications. Thousands of businesses around the globe including IBM, Practo, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Founded in 2011, Plivo has over 250 employees across its US, Europe and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable since 2014, an unusual milestone for a company of this scale. Plivos success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $34 billion in sales by 2026. Responsibilities. Manage a global portfolio of contracted customers and key accounts. Onboard new customers, identify the success criteria and execute thereafter, establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Own key performance indicators including churn, retention, and expansion. Identify at-risk customers early and establish a successful account management plan to improve the customer experience. Cultivate, nurture, and grow business relationships across customer teams and explore expansion opportunities with existing clients. Drive customer loyalty by creating a referenceable pool of customersLead cross-functional coordination between sales, product, client support, and solution engineering. Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications. Relevant Bachelors degree at a minimum. 5+ years of overall work experience. 3+ years of Customer Success, Account Management, or Consulting experience, ideally with a Modern AI, CPaaS, or SaaS company. Experience in negotiating renewals and identifying and driving upsell opportunities. Proven track record of taking ownership of tasks and driving forward to resolutions. Excellent written and spoken communication skills, listening skills, and presentation skills. Behaviour Traits. A people person who understands technology. Analytical, with the ability to interpret customer data and trends. Team player who can engage with other functions to deliver a better customer experience and drive collaboration. A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Perks And Benefits. Industry-leading compensation and benefits. Company-paid medical insurance. Ownership-driven culture. Generous vacation policy. Show more Show less

JD Lead HNI Experience Job entails owning up Postpaid Mobile and Broadband experience for customers by analyzing the process and taking corrective actions. 1. Retention & Churn Management : Postpaid Mobile & Broadband Churn control through identifying churn levers and proactive solve Enhance Retention efficiencies on Voluntary cancellations and Involuntary buckets Eliminating the cause leading to churn at all touch points be it Stores or at Call center Analyze the churn data & identify proactive triggers and personalize retention initiatives based on lifecycle stages, customer journeys, consumer usage behavior pattern Manage the partner to drive timely retention activities Ensure compliance with process and policies and ensure its effective implementation 2. Improve Customer Experience – Reduce Customer pain Reduce Complaints by proactively analyzing the data & improving process, journeys, proactive actions / campaigns on base to educate customer Ensuring resolution within SLAs & reduce Repeat through respective process owners of all queries and complaints Non tolerance on execution gaps / delay causing customer impact and pushing teams Customer centric approach in reshaping / creating any process Support front end & Escalation handling from all touch points 3. Go Digital Driving Self Care Adoption Competition benchmarking, bringing new thoughts/solutions for expanding digital self-care options Bringing IVR / WhatsApp / Other digital modes based solves Simplify journeys & Test Existing & New journeys 4. Shifting & Device Recovery Drive Within SLA Shifting Reduce Shifting Rejects & Cancellations Enhance Shifting success through Follow up & Tracking of each shifting request received Analysis & Inputs for process improvement Manage partner for Device Recovery & ensure device retrieval 5. Stakeholder Management & Reporting Prepare reports on retention – daily, weekly, quarterly, monthly Prepare & present the trends, RCAs, reasoning, smart action plan to reduce churn Cross functional collaboration : coordinate with sales, marketing, billing, technical, contact center etc. Must Have Skillsets Strong Analytical & Presentation skills Ability to collaborate & drive other teams Technical Flair & Adaptability to understand Broadband Network & other technicalities

Job Description Job Overview: Responsible for leading data science initiatives, developing advanced analytics models and ensuring successful execution of data-driven projects for clients in the retail. Will work closely with key client stakeholders to understand their business challenges and leverage data science to deliver actionable insights that drive business growth and efficiency.Lead the design, development and implementation of advanced analytics models. Including predictive and prescriptive models for retail clients. Should be able to convert mathematical/ statistics-based research into sustainable data science solutionsCandidate should be able to think from first principles to define & evangelize solutions for any client business problemLeverage deep knowledge of the retail to develop data-driven solutions that address industry-specific challenges. Apply AI/ML statistical methods to solve complex business problems and determine new opportunities for clients.Ensure project delivery of high-quality, actionable insights that drive business decisions and outcomes.Ensure end-to-end lifecycle (scoping to Delivery) of data science projects. Collaborate with cross-functional teams to ensure seamless project execution.Manage timelines, resources, and deliverables to meet client expectations and project goals.Drive innovation by exploring new data science techniques, tools, and technologies that can enhance the value delivered to clients.Strong hands-on experience with data science tools and technologies (e.g., Python, R, SQL, machine learning frameworks). Hand-on experience with a range of data science models including regression, classification, clustering, decision tree, random forest, support vector machine, nave Bayes, GBM, XGBoost, multiple linear regression, logistic regression, and ARIMA/ARIMAX.Should be competent in Python (Pandas, NumPy, scikit-learn etc.), possess high levels of analytical skills and have experience in the creation and/or evaluation of predictive models.Preferred experience in areas such as time series analysis, market mix modelling, attribution modelling, churn modelling, market basket analysis, etcGood communication and project management skills. Should be able to communicate effectively to a wide range of audiences, both technical and business. Adept in creating Presentations, reports etc to present theanalysis findings to key client stakeholders. Strong team management skills with a passion for mentoring and developing talent. Qualifications BTech/Masters in Statistics/Mathematics/Economics/Econometrics from Tier 1-2 institutions Or BE/B-Tech, MCA or MBA7-10 years of hands-on relevant experience in delivering Data Science/Analytics projects. Job Location Cookies Settings