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Manager, Scaled CS & Operations Acoustic

4.0 - 6.0 years

0 Lacs

pune, maharashtra, india

On-site

Acoustic is transforming how we engage and support customers through a modern, digital-first Customer Success model. We are seeking a highly operational, data-driven Digital Customer Success Leader who will also serve as one of our Planhat Administrators for our global CS organization. This hybrid role will own our scaled CS programs, automation workflows, segmentation logic, lifecycle playbooks, and product analytics, while simultaneously managing Acoustic's Planhat instance end-to-end. This individual will be instrumental in reducing churn, driving adoption of Acoustic Connect, providing global visibility into customer health, and enabling our CSMs to operate more efficiently through autom...

Posted 3 days ago

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