Assistant Manager Customer Lifecycle Management Ketto

3.0 - 4.0 years

2 - 4 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities Develop and implement retention marketing strategies to reduce churn and increase customer lifetime value Analyze customer behavior and data to uncover insights that improve retention efforts Design and execute multi-channel campaigns (email, WhatsApp, SMS, in-app) with targeted, personalized messaging Collaborate with product, sales, and customer support to align efforts and improve customer experience Use A/B testing to measure and optimize campaign effectiveness Leverage marketing automation tools (e.g., CleverTap) for triggered and behavior-based campaigns Monitor retention KPIs with the data analytics team to guide decision-making Stay up to date on customer retention trends, tools, and best practices

Posted 2 weeks ago

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Data & Reporting Analyst (Consultant) Jobuss Resources

1.0 - 2.0 years

4 - 5 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

Collect, analyze campaign data for winback/monetisation. Build Excel/Tableau dashboards, generate insights, coordinate with teams, and improve reporting efficiency. Required Candidate profile Grad 1–2 yrs exp in data/reporting, preferably telecom. Skilled in Excel, Tableau, data visualization, and analysis. Strong logic, communication, and understanding of telecom KPIs like churn and ARPU.

Posted 2 months ago

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