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3 - 5 years
1 - 4 Lacs
Noida
Work from Office
Job Title: L1 Application Support B2B Platform Location: WFO Employment Type: Full-Time Experience Required: 3+ Years Shift: IST or Global Support (based on business needs) Job Summary: We are looking for a proactive and analytical L1 Application Support to provide first-line support for our B2B platform. You will be responsible for diagnosing and resolving basic issues, researching edge cases, and supporting end-users in navigating and utilizing the platform effectively. This role is ideal for individuals with a passion for a B2B platforms, customer service, and problem-solving. Key Responsibilities: Provide L1-level support for users of the B2B platform via tickets, email, or chat. Investigate and resolve platform-related issues such as login errors, data display problems, permission/access concerns, etc. Collaborate with internal teams (L2/Engineering/Product) to escalate and track unresolved issues. Conduct root cause research for recurring queries or bugs and provide insights to improve documentation and processes. Assist in platform configuration and user setup for new clients or use cases. Create and update internal knowledge base articles and FAQs. Monitor support channels and ticket queues to ensure timely issue resolution and SLA adherence. Document detailed problem descriptions, diagnostics, and resolutions in the ticketing system. Perform data validation and basic analytics to support client inquiries and operations. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3+ years of experience in SaaS, platform support, or application troubleshooting. Strong understanding of web applications, user workflows, and browser-based tools. Good written and verbal communication skills for working with global clients and internal teams. Familiarity with ticketing tools like Jira, Zendesk, or ServiceNow. Logical thinker with good debugging and research skills. Preferred Qualifications: Experience supporting enterprise/B2B customers. Knowledge of tools like Postman, Chrome DevTools, or any log analyzer. Exposure to CRM, ERP, or analytics platforms is advantageous. Understanding of Agile workflows and incident lifecycle management. Why Join Us? Be part of a fast-growing platform and support global B2B clients. Learn enterprise-grade tools and platforms. Work alongside cross-functional product and engineering teams. Grow into L2 roles in product support, QA, or solution engineering.
Posted 1 month ago
4 - 6 years
6 - 10 Lacs
Pune
Work from Office
Duties and Responsibilities 1. 1. Core Development & ProcessesWork with a large frame of developers and architects at Partner end, drive them towards a common goal of delivering a high-quality website with right technologies in placeBe able to set up right frameworks for logging, caching, exception handling and ensure that code carries all the flavors of the Core Architecture defined earlier in the lifecycle of projectSet up best practices and right standards for coding, deployment and testing the code for all tracks including React, Node, Nginx, Akamai and moreCreate a framework for highly efficient code writing with right branching strategy, peer-reviews, code merge, and code testingEnforce engineering hygiene both in process as well as code quality. 2. InnovationExecuting POCs to validate technology roadmaps, feasibilities & possibilities with scalable solutions which are also versatile, inter-operable, can co-exist in the overall ecosystem and cost effectiveLeverage and sponsor innovation work, both through internal incubators and BFLs external start-up network to create, evaluate, and introduce novel technical capabilities into the platform3. Development Team ManagementTechnical Mentorship: Provide guidance and mentorship to the development team, fostering a culture of continuous learning and skill enhancement within the group.Performance Optimization: Set clear, measurable goals for team members, regularly assess performance, and offer constructive feedback to ensure consistent growth and alignment with project objectives.Resource Planning: Efficiently allocate development resources based on project needs and individual strengths, ensuring optimal productivity and timely delivery of tasks.Talent Acquisition & Retention: Lead the recruitment of top development talent, while creating an environment that motivates and retains high-performing developers.Team Collaboration: Encourage strong communication and collaboration within the development team, promoting a cohesive and supportive working environment that drives project success. 4. Compliance & SecurityData Privacy & Security: Ensure that all development practices comply with relevant data privacy regulations and security standards.Compliance with Standards: Maintain compliance with industry standards, legal requirements, and best practices in software development.Incident Management: Establish and maintain processes for responding to security incidents and ensuring minimal impact on operations.5.Technical Strategy & VisionDevelopment and Optmization Roadmap: Define and maintain a technology roadmap that aligns with the companys strategic goals and future growth.Architecture & Design: Work with architects and senior developers to ensure that the software architecture supports scalability, performance, and maintainability.|Technical Debt Management: Continuously assess and address technical debt, balancing the need for speed with long-term system health.Tooling & Infrastructure: Ensure the development team has access to the right tools, technologies, and infrastructure to be productive and efficient. Key Decisions / Dimensions Following decisions are taken by the role:Implementation of Architectural Recommendations: Execute recommendations for integrating NODE JS and REACT JS within existing architecture to optimize solutions for high traffic with minimal infrastructure.Technology Evaluation: Participate in evaluating products and technologies to ensure they meet business use cases and requirements.Training Participation: Engage in and contribute to internal and external training programs to support career development for new hires and junior developers.Deployment Hygiene: Follow and update development build checklists for every deployment to ensure hygiene and stability on production servers.Content Management: Implement strategies to maintain common content across both app and web platforms, reducing repetitive tasks.Finance Understanding: Collaborate with finance teams to understand and support technology initiatives within the marketing department. Major Challenges Collaborative Development: Work closely with cross-functional teams to integrate seamlessly with existing product suites and tools.Data Utilization: Implement data-driven features to leverage user behavioral and transactional data, enhancing user experience and driving new user acquisitions.Product Understanding: Gain a deep understanding of new finance products and capabilities to develop business-driven solutions in collaboration with data and marketing teams.Adaptability: Continuously evolve and adapt to new technologies and systems to manage increasing business volumes within tight timelines.Ongoing Training: Participate in constant training sessions for optimal performance and to mentor new hires and junior developers. Required Qualifications and Experience a)QualificationsB. Tech Computer Science and Engineeringb)Work ExperienceShould have 4-6 years of Web development experience & least 3+ years of experience on projects involving AEM 6.5+ (Adobe Experience Manager Development), JavaScript, JS frameworks (ReactJS, Nodejs), UI frameworks and Databases (e.g. MySQL, Redis, MongoDB. Elasticsearch) Graduate in Engineering, with a post-graduation preferably from a Tier 1 collegeInvolved in doing Performance and Security testing for Websites and App based digital platforms. Understands Load model creation, OWASP top 10 and other related conceptsStrong understanding of web services development in Java using REST and SOAP protocols.Experience with AEM 6.x, including development of templates/components.Experience with cloud platforms (AWS, Azure, GCP).Knowledge of OSGI, Apache Sling, HTL, and JCR.S3, and JavaScript.Working and integration knowledge of frontend technologies like ReactJS, HTML5, CSS,Angular, and Bootstrap.Experience with Adobe Analytics and other Adobe Suite products.Familiarity with continuous integration tools such as Maven, Jenkins, and Git.Good to have experience on cloud-native architectures and cloud deployment is preferredGood to have experience with microservices architecture using EKS will be preferred Skills KeywordsAEM 6.X+, HTML, CSS, JavaScript, JavaScript Frameworks, React JS, Solid JS Bootstrap, Materialize, Version Control, Git, Build Tools, npm, Jest, Mocha, Jasmine, Karma, Chrome DevTools, iOS, Swift, Objective-C, Android, Java, Kotlin, User Interfaces, RESTful APIs, Third-Party Libraries, JUnit, Mobile Debugging Tools, Build Tools, Continuous Integration, Continuous Deployment, CI/CD
Posted 3 months ago
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