Chinese-Mandarin (speaking) Customer Service Specialist - Remote (based in India) - Permanent

Make a Difference in Healthcare and Life Sciences:

a (Chinese-Mandarin speaking) Customer Helpdesk Analyst (Remote based in India - permanent projec

.Why This Role Matter

s:Your work will help ensure smooth clinical operations for a global pharmaceutical leadersupporting processes that ultimately improve patient outcomes worldwid

e.What You'll

• Do:Deliver Level 1 support via phone, email, and ticketing for clinical systems and process
• es.Troubleshoot and resolve common issues; escalate complex cases when need
• ed.Manage user accounts and access across multiple platfor
• ms.Ensure timely, accurate case handling and maintain high service standar
• ds.Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operatio

ns.What we're looking

• for:Fl

  uent in English and Chinese-

  Mandarin (written and spok
• en).Strong communication and customer service skills with empathy and clar
• ity.Ability to multitask under pressure and maintain attention to det
• ail.Previous helpdesk or service desk experience is a plus; life sciences or healthcare background prefer
• red.Comfortable with technology and quick to learn new syst

ems.Job Condit

• ions:Fully remote position, from wherever you want in I
• ndia.Type of contract: perma
• nent.Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necess
• ary).Predicted training schedule 7 AM 4 P
• M GMTStart date: as soon as poss
• ible.Internet allow
• ance.Private health insu
• ranceFull training provided and dozens of E-Learning courses avai