POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is requirired from your end. Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn
Are you ready to shape the future of technology? We're building the next generation of AI-powered applications and automation tools, and we need a passionate junior developer to join our mission. This isn't your typical front-end role – you'll be at the forefront of emerging technologies, creating interfaces that make complex AI systems accessible and intuitive. What You'll Do : Work on cutting-edge projects that blend beautiful user interfaces with powerful AI capabilities. You'll collaborate with our innovation-focused team to build responsive, intelligent web applications that push the boundaries of what's possible. From machine learning dashboards to automated workflow interfaces, every project will challenge you to think differently and grow rapidly . Required Skills and Qualification s:Strong proficiency in HTML5, CSS3, and modern JavaScript (ES6 +) – You should be comfortable building clean, semantic markup and writing efficient JavaScript co deExperience with contemporary JavaScript framewor ks such a s React, Vue.js, Angul ar or PHP frameworks lik e Laravel, Symfo ny – We value adaptability over framework loyal tySolid understanding of responsive and mobile-first design principl es – Your interfaces need to work flawlessly across all devic esWorking knowledge of RESTful APIs and JSON data handli ng – You'll be integrating with various AI services and backend syste msFamiliarity with Git version control and collaborative development workflo ws – Essential for our team-based approa chGenuine enthusiasm for AI, machine learning, and emerging technologi es – Curiosity drives innovation in our te amProactive mindset with eagerness to learn and experime nt – We're looking for someone who asks "what if?" and "how can we improve this ?" Preferred Qualifications (Nice to Hav e):Experience with AI/ML technolog ies such as OpenAI APIs, TensorFlow.js, Hugging F ace, or similar platfo rmsData visualization expert ise using libraries li ke D3.js, Chart.js, Plo tly, or similar tools – AI generates lots of data that needs beautiful presentat ionUnderstanding of UX/UI principles and user-centered des ign – Great AI tools are only as good as their user experie nceAwareness of ethical AI practices, data privacy, and security considerati ons – Responsible innovation is core to our val ues Educat ion: Bachelor's degree in Computer Science, Web Development, Information Technology, or related field is preferred. However, we value practical skills and portfolio projects over formal credentials – show us what you can bu ild! Why Joi n Us? This is your chance to work on projects that matter, with a team that values creativity, continuous learning, and breakthrough thinking. You'll have direct exposure to AI and automation technologies that are reshaping industries, plus the mentorship and resources to accelerate your career in tech's most exciting f ield.Ready to code the future? We want to hear from you!
Position: HR Specialist – Compensation & Benefits (Freelance) Location: Remote (India-based) Contract Type: Freelance / Consultant (Open to other flexible arrangements) About Us :Alphanumeri c is a global company founded in 1979, with operations across the US, Canada, Brazil, Colombia, Poland, Portugal, UK, France, Spain, India, and the Philippines. We specialize in supporting some of the world’s leading pharmaceutical companies by delivering pharmacy consulting services (patient engagement, contact centers, medical communication, regulatory compliance, safety and pharmacovigilance), IT solutions and workforce management strategies .Our mission is to enhance the patient and provider journey through personalized, tech-enabled communication and operational excellence. We also collaborate with clients in other sectors, including automotive and commercial airline, to deliver tailored project solutions .One example of our impact: during the COVID-19 pandemic, we built a global support team for one of our main clients, including healthcare professionals, IT experts, WFM analysts, and customer service specialists, to assist at every stage of the vaccination rollout . Role Overvie w:We are seeking an experience d HR Speciali st with a strong focus o n Compensation and Benefi ts in the Indian market. The ideal candidate will have a solid understanding of local labor laws, market benchmarks, and cost structures, and will be able to craft compelling offers that align with our talent acquisition goals. While the primary focus is on C&B, experience i n recruitme nt is a valuable asse t. Key Responsibiliti es:Conduct regular job evaluation to ensure accurate job classifications and competitive salary rang es.Conduct data analysis and generate reports related to compensation and benefits to support management decision-maki ng.Develop and implement competitive compensation strategies aligned with company goals and market tren ds.Maintain a consistent pay philosophy for all employe es.Design and implement compensation structures tailored to different roles and seniority leve ls.Analyze market trends and benchmark salaries and benefits to ensure competitivene ss.Calculate and propose salary packages, bonuses, and benefits based on multiple variables (e.g., location, experience, contract typ e).Advise on statutory compliance related to compensation (e.g., PF, ESI, gratuity, tax implication s).Support the recruitment team by providing compensation insights and helping craft attractive offe rs.Collaborate with leadership to develop compensation strategies for freelancers, contractors, and full-time employe es.Maintain up-to-date knowledge of labor laws and compensation regulations in Ind ia. Requireme nts:Proven experience (5+ years) in Compensation & Benefits within In dia.Strong analytical skills and proficiency in compensation modeling and salary benchmark ing.Familiarity with Indian labor laws and statutory benef its.Experience working with or supporting recruitment te ams.Excellent communication and stakeholder management ski lls.Comfortable working independently in a remote, freelance capac ity. Preferred Qualificat ions:Experience working with international compa nies.Knowledge of HRIS or compensation management t ools.Ability to work across multiple time zones and adapt to a fast-paced environ ment.Experience in recruitment is a valuable a sset. What We Offer:Flexible working hours and remote setup.Opportunity to shape compensation strategy in a growing co mpany.Collaborative and inclusive work cu lture.Competitive freelance compens ation.
POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is required from your end - may be required to work on weekends Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn
Job Title: Recruitment Consultant (Freelance) Location: Remote (India-based) Contract Type: Freelance / Consultant (Open to other flexible arrangements) About Us :Alphanumeri c is a global company founded in 1979, with operations across the US, Canada, Brazil, Colombia, Poland, Portugal, UK, France, Spain, India, and the Philippines. We specialize in supporting some of the world’s leading pharmaceutical companies by delivering pharmacy consulting services (patient engagement, contact centers, medical communication, regulatory compliance, safety and pharmacovigilance), IT solutions and workforce management strategies .Our mission is to enhance the patient and provider journey through personalized, tech-enabled communication and operational excellence. We also collaborate with clients in other sectors, including automotive and commercial airline, to deliver tailored project solutions .One example of our impact: during the COVID-19 pandemic, we built a global support team for one of our main clients, including healthcare professionals, IT experts, WFM analysts, and customer service specialists, to assist at every stage of the vaccination rollout . Role Overvie w:We are seeking an experience d Recruitment consulta nt with strong knowledge o n Compensation and Benefi ts in the Indian market. The ideal candidate will have a solid understanding of local labor laws, market benchmarks, and cost structures, and will be able to craft compelling offers that align with our talent acquisition goals. While the primary focus is o n Recruitme nt, experience i n Compensation and Benefits analys is is a valuable asse t. Key Responsibiliti es:Take ownership and manage recruitment projects, encompassing gathering the requirements for the role, performing market research about best places to hire and how to structure the compensation & benefits, managing the different stakeholders, sourcing and presenting candidates, providing input based on your experien ce.Conduct regular job evaluations to ensure accurate job classifications and competitive salary rang es.Conduct data analysis and generate reports related to compensation and benefits to support management decision-maki ng.Develop and implement competitive compensation strategies aligned with company goals and market tren ds.Maintain a consistent pay philosophy for all employe es.Design and implement compensation structures tailored to different roles and seniority leve ls.Analyze market trends and benchmark salaries and benefits to ensure competitivene ss.Calculate and propose salary packages, bonuses, and benefits based on multiple variables (e.g., location, experience, contract typ e).Advise on statutory compliance related to compensation (e.g., PF, ESI, gratuity, tax implication s).Support the recruitment team by providing compensation insights and helping craft attractive offe rs.Collaborate with leadership to develop compensation strategies for freelancers, contractors, and full-time employe es.Maintain up-to-date knowledge of labor laws and compensation regulations in Ind ia. Requireme nts:Proven experience (5+ years) in recruitment in India, having also managed market research for compensation & benefits analyt ics.Fluent level of spoken and written Engl ish.Strong analytical skills and proficiency in compensation modeling and salary benchmark ing.Familiarity with Indian labor laws and statutory benef its.Experience working with or supporting recruitment teams and internal stakehold ers.Excellent communication and stakeholder management ski lls.Comfortable working independently in a remote, freelance capac ity. Preferred Qualificat ions:Experience working with international compa nies.Ability to work across multiple time zones and adapt to a fast-paced environ ment. What We Offer:Flexible working hours and remote setup.Opportunity to shape compensation strategy in a growing co mpany.Collaborative and inclusive work cu lture.Competitive freelance compens ation.
POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is required from your end - may be required to work on weekends Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn
POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is required from your end - may be required to work on weekends Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn
Alphanumeric is hiring a Service Desk Team Lead (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. As the Service Desk Team Lead, reporting to the Senior Team Lead, your primary responsibility is to act as the team facilitator by ensuring excellent customer service and develop team effectiveness through leading, coaching, motivating and mentoring. Other responsibilities include problem-solving, quality coaching or other corrective actions within the team, preparing weekly reports, and conducting employee feedback sessions. The Team Lead is accountable for team metrics on a weekly/monthly basis. Please apply with your resume in English. JOB CONDITIONS • Start date: ASAP • Type of contract: permanent - fully remote (100% working from home) - based in India (it´s a must). • Working schedule: flexible schedule due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necessary). • Predicted training schedule - 7 AM - 4 PM GMT • Salary base + Internet allowance + Private health insurance. KEY RESPONSIBILITIES: • Support and supervise staff and provide coaching, mentoring and performance development. • Prepare and deliver monthly performance evaluations, including goals and performance improvement opportunities. • Review, edit and present QA scorecards for the monthly performance evaluation. • Provide coaching regularly and maintain proper coaching documentation. • Monitor queues, bins and mailboxes to ensure the SLAs and KPIs are met with a minimum backlog. • Review customer feedback and provide coaching accordingly. • Manage and review schedules to ensure proper coverage: control attendance and availability in real-time. • Review and analyze KPIs and SLAs to identify performance gaps and drive continuous improvements. • Identify knowledge gaps and provide feedback to Application Leads and the Training Manager to keep the knowledge bases and training curriculum current. • Review and approve staff time sheets and payroll information. • Manage escalations in collaboration with the Application Leads. • Attend client meetings when needed. REQUIRED SKILLS / EXPERIENCE / EDUCATION • Required Skills and Experience/Education • Requires a college and/or bachelor’s degree in computer science and/or 2-5 previous years in a leadership role or any equivalent combination of education and/or experience. • Must be fluent in English. • Excellent communication skills • Multi-tasking experience in a fast-paced environment • Ability to analyze problem situations and present appropriate solutions. • Excellent organization, planning and time management skills. • Ability to lead, coach, develop and train staff effectively. • Must be dedicated, reliable and dynamic. • Self-starter, proactive, and displays initiative. • Must work well independently as well as within a team environment.
Alphanumeric is hiring a Service Desk Team Lead (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. As the Service Desk Team Lead, reporting to the Senior Team Lead, your primary responsibility is to act as the team facilitator by ensuring excellent customer service and develop team effectiveness through leading, coaching, motivating and mentoring. Other responsibilities include problem-solving, quality coaching or other corrective actions within the team, preparing weekly reports, and conducting employee feedback sessions. The Team Lead is accountable for team metrics on a weekly/monthly basis. Please apply with your resume in English. JOB CONDITIONS Start date: ASAP Type of contract: permanent - fully remote (100% working from home) - based in India (its a must). Working schedule: flexible schedule due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necessary). Predicted training schedule - 7 AM - 4 PM GMT Salary base + Internet allowance + Private health insurance. KEY RESPONSIBILITIES: Support and supervise staff and provide coaching, mentoring and performance development. Prepare and deliver monthly performance evaluations, including goals and performance improvement opportunities. Review, edit and present QA scorecards for the monthly performance evaluation. Provide coaching regularly and maintain proper coaching documentation. Monitor queues, bins and mailboxes to ensure the SLAs and KPIs are met with a minimum backlog. Review customer feedback and provide coaching accordingly. Manage and review schedules to ensure proper coverage: control attendance and availability in real-time. Review and analyze KPIs and SLAs to identify performance gaps and drive continuous improvements. Identify knowledge gaps and provide feedback to Application Leads and the Training Manager to keep the knowledge bases and training curriculum current. Review and approve staff time sheets and payroll information. Manage escalations in collaboration with the Application Leads. Attend client meetings when needed. REQUIRED SKILLS / EXPERIENCE / EDUCATION Required Skills and Experience/Education Requires a college and/or bachelor's degree in computer science and/or 2-5 previous years in a leadership role or any equivalent combination of education and/or experience. Must be fluent in English. Excellent communication skills Multi-tasking experience in a fast-paced environment Ability to analyze problem situations and present appropriate solutions. Excellent organization, planning and time management skills. Ability to lead, coach, develop and train staff effectively. Must be dedicated, reliable and dynamic. Self-starter, proactive, and displays initiative. Must work well independently as well as within a team environment.
Make a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a (Chinese-Mandarin speaking) Customer Helpdesk Analyst (Remote based in India - permanent projec t) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you'll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiative s . Why This Role Matter s:Your work will help ensure smooth clinical operations for a global pharmaceutical leadersupporting processes that ultimately improve patient outcomes worldwid e. What You'll Do:Deliver Level 1 support via phone, email, and ticketing for clinical systems and process es.Troubleshoot and resolve common issues; escalate complex cases when need ed.Manage user accounts and access across multiple platfor ms.Ensure timely, accurate case handling and maintain high service standar ds.Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operatio ns. What we're looking for:Fl uent in English and Chinese- Mandarin (written and spok en).Strong communication and customer service skills with empathy and clar ity.Ability to multitask under pressure and maintain attention to det ail.Previous helpdesk or service desk experience is a plus; life sciences or healthcare background prefer red.Comfortable with technology and quick to learn new syst ems. Job Condit ions:Fully remote position, from wherever you want in I ndia.Type of contract: perma nent.Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necess ary).Predicted training schedule 7 AM 4 P M GMTStart date: as soon as poss ible.Internet allow ance.Private health insu ranceFull training provided and dozens of E-Learning courses avai lable
Job Title: Project Coordinator Location: Remote (based in India, its a must) Reports To: Senior Manager About Alphanumeric Alphanumeric is a global organization providing support to leading Pharma, Healthcare, and Life Sciences companies. We pride ourselves on delivering exceptional service and fostering innovation in every project we undertake. Position Overview We are looking for a Project Coordinator to join our team and play a key role in supporting project execution and ensuring smooth engagement with external experts across multiple therapeutic areas. This role focuses on coordination, stakeholder communication, and attention to detailexperience in Pharma or Life Sciences is a plus but not required. If you have strong organizational skills and thrive in a collaborative environment, we'd love to hear from you! What You'll Do Project Planning & Execution - Work closely with the Project Manager to develop detailed project plans, timelines, and deliverables. - Serve as a backup for compliance processes (e.g., Vetting & Debarment/TOV). - Maintain spreadsheets for recruitment, travel, fees, and payment reporting. Task Coordination - Track milestones and deliverables to ensure timely completion. - Use project management tools (Smartsheet, HubSpot, Microsoft Office, AI-based programs) to monitor progress. - Prioritize tasks across multiple therapeutic areas. Stakeholder Communication - Prepare and collect necessary documentation (COI, W-9, ACH forms, contracts). - Share regular project status updates and reports with stakeholders. Documentation & Compliance - Keep organized, audit-ready documentation for all project activities. - Support quarterly and annual closeout processes. Risk Management - Identify potential risks and collaborate on mitigation strategies. - Communicate scope changes and their impact to relevant parties. Administrative Support - Assist with payment processing and uploads as needed. - Provide general administrative support to project teams. What We're Looking For Strong organizational and communication skills. Ability to manage multiple priorities and work collaboratively in a remote environment. Experience with project management tools (Smartsheet, HubSpot, Microsoft Office, AI-based programs). Attention to detail and proactive problem-solving skills. Pharma/Life Sciences experience is desirable but not mandatory. Work Schedule Standard Hours (Remote): Monday to Friday, 8:00 AM 5:00 PM EST (US East Coast time) (includes a one-hour lunch break). Flexibility: Extended hours may be required during critical project phases or tight deadlines