Alphanumeric Systems

POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is requirired from your end. Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn

Are you ready to shape the future of technology? We're building the next generation of AI-powered applications and automation tools, and we need a passionate junior developer to join our mission. This isn't your typical front-end role – you'll be at the forefront of emerging technologies, creating interfaces that make complex AI systems accessible and intuitive. What You'll Do : Work on cutting-edge projects that blend beautiful user interfaces with powerful AI capabilities. You'll collaborate with our innovation-focused team to build responsive, intelligent web applications that push the boundaries of what's possible. From machine learning dashboards to automated workflow interfaces, every project will challenge you to think differently and grow rapidly . Required Skills and Qualification s:Strong proficiency in HTML5, CSS3, and modern JavaScript (ES6 +) – You should be comfortable building clean, semantic markup and writing efficient JavaScript co deExperience with contemporary JavaScript framewor ks such a s React, Vue.js, Angul ar or PHP frameworks lik e Laravel, Symfo ny – We value adaptability over framework loyal tySolid understanding of responsive and mobile-first design principl es – Your interfaces need to work flawlessly across all devic esWorking knowledge of RESTful APIs and JSON data handli ng – You'll be integrating with various AI services and backend syste msFamiliarity with Git version control and collaborative development workflo ws – Essential for our team-based approa chGenuine enthusiasm for AI, machine learning, and emerging technologi es – Curiosity drives innovation in our te amProactive mindset with eagerness to learn and experime nt – We're looking for someone who asks "what if?" and "how can we improve this ?" Preferred Qualifications (Nice to Hav e):Experience with AI/ML technolog ies such as OpenAI APIs, TensorFlow.js, Hugging F ace, or similar platfo rmsData visualization expert ise using libraries li ke D3.js, Chart.js, Plo tly, or similar tools – AI generates lots of data that needs beautiful presentat ionUnderstanding of UX/UI principles and user-centered des ign – Great AI tools are only as good as their user experie nceAwareness of ethical AI practices, data privacy, and security considerati ons – Responsible innovation is core to our val ues Educat ion: Bachelor's degree in Computer Science, Web Development, Information Technology, or related field is preferred. However, we value practical skills and portfolio projects over formal credentials – show us what you can bu ild! Why Joi n Us? This is your chance to work on projects that matter, with a team that values creativity, continuous learning, and breakthrough thinking. You'll have direct exposure to AI and automation technologies that are reshaping industries, plus the mentorship and resources to accelerate your career in tech's most exciting f ield.Ready to code the future? We want to hear from you!

Position: HR Specialist – Compensation & Benefits (Freelance) Location: Remote (India-based) Contract Type: Freelance / Consultant (Open to other flexible arrangements) About Us :Alphanumeri c is a global company founded in 1979, with operations across the US, Canada, Brazil, Colombia, Poland, Portugal, UK, France, Spain, India, and the Philippines. We specialize in supporting some of the world’s leading pharmaceutical companies by delivering pharmacy consulting services (patient engagement, contact centers, medical communication, regulatory compliance, safety and pharmacovigilance), IT solutions and workforce management strategies .Our mission is to enhance the patient and provider journey through personalized, tech-enabled communication and operational excellence. We also collaborate with clients in other sectors, including automotive and commercial airline, to deliver tailored project solutions .One example of our impact: during the COVID-19 pandemic, we built a global support team for one of our main clients, including healthcare professionals, IT experts, WFM analysts, and customer service specialists, to assist at every stage of the vaccination rollout . Role Overvie w:We are seeking an experience d HR Speciali st with a strong focus o n Compensation and Benefi ts in the Indian market. The ideal candidate will have a solid understanding of local labor laws, market benchmarks, and cost structures, and will be able to craft compelling offers that align with our talent acquisition goals. While the primary focus is on C&B, experience i n recruitme nt is a valuable asse t. Key Responsibiliti es:Conduct regular job evaluation to ensure accurate job classifications and competitive salary rang es.Conduct data analysis and generate reports related to compensation and benefits to support management decision-maki ng.Develop and implement competitive compensation strategies aligned with company goals and market tren ds.Maintain a consistent pay philosophy for all employe es.Design and implement compensation structures tailored to different roles and seniority leve ls.Analyze market trends and benchmark salaries and benefits to ensure competitivene ss.Calculate and propose salary packages, bonuses, and benefits based on multiple variables (e.g., location, experience, contract typ e).Advise on statutory compliance related to compensation (e.g., PF, ESI, gratuity, tax implication s).Support the recruitment team by providing compensation insights and helping craft attractive offe rs.Collaborate with leadership to develop compensation strategies for freelancers, contractors, and full-time employe es.Maintain up-to-date knowledge of labor laws and compensation regulations in Ind ia. Requireme nts:Proven experience (5+ years) in Compensation & Benefits within In dia.Strong analytical skills and proficiency in compensation modeling and salary benchmark ing.Familiarity with Indian labor laws and statutory benef its.Experience working with or supporting recruitment te ams.Excellent communication and stakeholder management ski lls.Comfortable working independently in a remote, freelance capac ity. Preferred Qualificat ions:Experience working with international compa nies.Knowledge of HRIS or compensation management t ools.Ability to work across multiple time zones and adapt to a fast-paced environ ment.Experience in recruitment is a valuable a sset. What We Offer:Flexible working hours and remote setup.Opportunity to shape compensation strategy in a growing co mpany.Collaborative and inclusive work cu lture.Competitive freelance compens ation.