Cheri Hair

E-commerce Operations • Upload and manage product listings on website & marketplaces (Shopify, WooCommerce, etc.) • Track inventory & coordinate with manufacturing team • Ensure timely packaging, labeling, and dispatch of orders • Manage order tracking and customer follow-ups Social Media Management • Plan, schedule, and post content on Instagram, Facebook, etc. • Create stories, reels, captions, and hashtags aligned with brand voice • Engage with comments, DMs, and customer reviews • Collaborate with influencers and manage UGC Design & Photography • Assist with product shoots, styling, and flatlays • Edit product photos using Canva/Photoshop • Create banners, highlight covers, and social media graphics • Help with lookbook and catalog curation Website & Brand Coordination • Maintain website visuals, product info, and collections • Ensure mobile responsiveness and visual alignment with brand • Support in running discounts, coupon codes, and checkout features Customer Experience & Communication • Respond to customer inquiries via email, WhatsApp, and social media • Handle order complaints, exchanges, and reviews • Maintain excellent post-purchase communication Manufacturing & Fashion Styling Coordination • Coordinate with tailors/artisans for production timelines • Ensure quality control for each batch • Suggest styling ideas and assist with product innovation • Track trends and assist in new product development Skills & Qualifications Required: • Experience in e-commerce handling (Shopify, WordPress, etc.) • Strong knowledge of Instagram & digital marketing • Good eye for design, fashion, and aesthetics • Basic photography/editing skills (even mobile-based) • Comfortable using tools like Canva, Google Sheets, Excel • Excellent communication & multitasking skills • Bonus: Experience in product styling, content writing, or packaging design