Position Overview: The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs. Eligibility: Work experience of3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage. Strong communication skills are essential for delivering live lessons to students in the US. Proficiency in facilitating sessions via Zoom or other online platforms is required. Diversified and in-depth subject knowledge with the required degree. Good grasp of subject-specific software/tools. Primary Responsibilities: Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above. Deliver quality (QA score will validate) content in terms of Grading and Livechat. Review the experts (Mentor Sessions) content as per the latest guidelines and processes. Proactively learn new activities/software/core-subjects and be a part of projects as and when required. Work on difficult tasks across all activities and deliver content without compromising quality. Provide suggestions/changes to activity guidelines or process documents. Review the content from external sources of all difficulty levels and send detailed feedback. Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead. Handle queries from outside experts (MNEs). Provide on-demand video support for students. Participate in community support initiatives to assist students and resolve their queries. Conduct Q&A sessions as needed to enhance student understanding and engagement. Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding. Support and guide MNEs in their day-to-day processes. Curate new tools and technology for respective subjects. Suggest additions/corrections in the current curriculum. Suggest new courses to be added as per market demand. Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed. Prepare initial reports for SME grading contribution and Livechat effectiveness. Secondary Responsibilities: Analyze graded checkpoints and chats/video support and rate them as per defined standards. Present findings and recommendations in a plan that drives future process improvements. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Job Description Role: Senior Product Analyst Location: Delhi, India As a Senior Product Analyst, you will play a critical role in shaping data informed decisions at Busuu. Reporting to the Director of Insights & Analytics, you’ll collaborate closely with teams across Product, Marketing, and Finance to extract insights, optimise user experience, and drive business growth through data. You’ll be expected to independently lead high impact analytical projects, deliver clear insights to stakeholders, and contribute to the development of reporting and experimentation frameworks. Key Responsibilities: Conduct in depth analyses to uncover trends, opportunities, and performance drivers across user engagement, monetisation and acquisitions. Own the development and maintenance of dashboards, reports, and business KPIs in tools like Tableau. Support the end to end analytics of the customer lifecycle—from registration and activation to renewals and churn—with a focus on improving retention, conversion and lifetime value. Evaluate campaign effectiveness and impact of new features/enhancements through robust data analysis and A/B testing. Communicate insights clearly and concisely to non technical stakeholders through presentations and written reports Collaborate with analytics engineering to resolve data inconsistencies, define requirements, and improve data reliability. Support the wider I&A team in prioritising requests and ensuring data informed decision making across the business. What we’re looking for in a Senior Product Analyst: 5+ years of experience in data analytics and data science, preferably within a digital product or subscription based business. Strong SQL skills and experience using BI tools like Tableau (or similar). Proven ability to deliver actionable insights from large datasets. Understanding of experimentation techniques and ability to analyse A/B test results. Excellent communication skills with the ability to turn complex findings into compelling business recommendations. A proactive, solutions focused mindset and attention to detail. Strong stakeholder management skills and experience working cross-functionally with Product, Engineering, Marketing & Finance teams. Nice to Have: Exposure to DBT and/or Python (e.g., pandas, scikit-learn). Experience working in a subscription or freemium model environment. Familiarity with statistical or predictive modelling techniques. Passion for learning and staying up to date with the latest tools and trends in analytics. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description The Role: Sr. IT Support Engineer As a key member of the Global IT Operations team, you will be responsible for providing IT engineering support to our customers: Chegg’s employees, contractors, and interns across the globe. An exceptional focus on the customer experience is critical to the success of this role. As a senior technician, you will solve complex issues, perform light SaaS administrator work, and collaborate on global projects. Responsibilities Provide IT support to global customers Image computers and perform asset management Help deploy and configure desktop setups Troubleshoot hardware, software, and operating system issues (macOS and Windows) Apply knowledge of information systems products and services to timely solve problems Leverage the centralized helpdesk ticketing system to ensure SLAs are met Provide assistance with IT projects and implementations, as needed Collaborate with different business groups for cross-department projects Configure and troubleshoot conference room and A/V equipment Provide support for in-office and remote meetings/events Act as an escalation point and mentor for tier 1 technicians Perform SaaS systems administration (Slack, Zoom, Atlassian, etc.) Qualifications Minimum 4 year’s experience in IT support Exceptional customer service skills is a must An ability to: Systematically troubleshoot complex issues Provide repeatable solutions in a timely manner Work independently, yet know when to ask for guidance or support Multitask and prioritize tasks Lift up to 40 lbs. Knowledge of and experience with: macOS and Windows environments Microsoft Office 365 productivity suite Centralized ticketing system Cloud applications support (O365, G Suite, Atlassian, Okta, etc.) Windows AD and related technologies (DNS, DFS, file sharing, centralized printing, etc.) Basic networking concepts and technologies (TCP/IP, DHCP, VLAN, VPN, etc.) IT security best practices Availability to work weekend shifts, as needed Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description We are seeking a detail-oriented and analytical Business Systems Analyst with 3–4 years of hands-on experience in NetSuite ERP and Zuora Revenue. In this role, you will serve as a key liaison between business stakeholders and technical teams, helping to optimize and support our financial systems and processes. Responsibilities Collaborate with Finance, Accounting, and IT teams to gather and analyze business requirements related to NetSuite and Zuora Revenue. Configure, maintain, and enhance NetSuite ERP modules including GL, AP, AR, and Order-to-Cash. Support and optimize Zuora Revenue (RevPro) configurations, including revenue recognition rules and reporting. Translate business needs into functional specifications and work with developers or vendors to implement solutions. Perform system testing, data validation, and support UAT for new features and enhancements. Develop and maintain documentation including process flows, SOPs, and training materials. Troubleshoot and resolve system issues, ensuring minimal disruption to business operations. Assist in system upgrades, patching, and integrations with other business applications (e.g., Salesforce) Requirements Experience working on NetSuite, Zuora Revenue. Additional systems knowledge of Coupa, Blackline is a plus but not required. Bachelor’s Degree in IT, Finance or a related field. Proven track record of building strong cross-functional relationships with stakeholders. Proven track record of enhancing technical platforms to increase usability, value, and efficient usage by non-technical audiences. Experience with the following from a technical and user perspective: Microsoft Windows, MacOS, Office 365, Confluence, SharePoint, Slack, Bot platforms, Knowledge Platforms. Candidate must be able to effectively communicate in a global organization. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role: Senior Product Manager Location: New Delhi, India Company Info Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills. Department Summary The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses. The Role As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg’s desktop or mobile web applications. The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams. Role & Responsibilities Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs. Flexible in daily working hours to provide overlap with working hours of US-based teams Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg’s quality standards for product development. Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps. Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product. Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities. Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors. Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles. Report on common sources of technical issues or questions and make recommendations to the product dev team Required Qualification & Skills Bachelor’s degree plus 5 years of related product management experience Self-motivated and willing to learn and develop skills/knowledge Independent, organized & proactive. Highly responsive, flexible, and adapts well to change. Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders. Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application. Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads. Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square). Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role: Senior Product Manager Location: New Delhi, India Company Info Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills. Department Summary The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses. The Role As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg’s desktop or mobile web applications. The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams. Role & Responsibilities Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs. Flexible in daily working hours to provide overlap with working hours of US-based teams Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg’s quality standards for product development. Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps. Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product. Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities. Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors. Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles. Report on common sources of technical issues or questions and make recommendations to the product dev team Required Qualification & Skills Bachelor’s degree plus 5 years of related product management experience Self-motivated and willing to learn and develop skills/knowledge Independent, organized & proactive. Highly responsive, flexible, and adapts well to change. Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders. Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application. Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads. Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square). Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description We are looking for an experienced Staff Technical Project Manager who has a passion for working with product development teams. As a Staff Technical Project Manager at Chegg, you are detail-oriented, solution-focused and collaborative, and you bring strong agile project management and Scrum Master expertise to our cross-functional product engineering teams. You will be the person who coordinates behind-the-scenes to make sure our most critical engineering projects are delivered efficiently. Our Staff Senior Technical Project Managers must manage all factors that determine project and team success to ensure delivery within time, cost and quality parameters, taking work from discovery through delivery, including resource management, dependency mapping, scheduling and development of team roadmaps and team level reporting. The Culture: Chegg’s culture celebrates leadership at all levels and does not discriminate based on job descriptions or titles. You will be given a significant leadership role at the start and latitude to drive and stretch teams to deliver mutual goals as you see fit. The culture is open and transparent, with our “fast feedback” system implemented to encourage transparency. The Organization: The Chegg Learn PMO supports the planning and delivery of Chegg’s key strategic and operational initiatives. We partner closely with business, product, engineering, marketing and operations leadership to ensure alignment from strategy to delivery. Through planning, coordination, and collaborative communication, we help teams stay focused on our mission – helping our students thrive in the most challenging and rewarding times of their lives. Responsibilities: Facilitation of end-to-end scoping and estimation Collaborate with key stakeholders to manage the planning to execution process of product engineering projects. Monitor scheduling, project flow, dependency mapping, planning and resource management from accepted concepts through delivery for product engineering projects. Manage the development, maintenance, and distribution of complex status reporting to manage and communicate expectations and potential risks across the organization. Identify and escalate issues to leadership, as appropriate. Facilitate effective and efficient meetings including all Scrum ceremonies and daily stand-ups. Escalate and radiate impediments for resolution and assist with identifying and mitigating risk. Maintain transparency into the team’s work through Agile tools and metrics. Track and communicate team progress. Leverage data to measure & monitor progress. (Burndown charts, etc.) Engage multiple roles and stakeholders in critical discussions for consensus building. Help identify external dependencies and assist the Product Manager and Engineering Managers in planning and facilitating the maintenance of the team backlog. Acts as a point of contact for project team members, clearly and consistently communicating the organization's needs. Requirements: You have a strong understanding of Agile Project Management principles and appropriate agile methodologies and processes. You have worked with a variety of agile frameworks and you can select the best method for the desired outcome but not necessarily operate with pre-defined or standardized processes Experience working in a SaaS company with an agile environment. You take ownership of problems and never shy away from a challenge. You are flexible and tolerate ambiguity while still operating effectively. You are a self-learner, willing to learn new skills, industries, and platforms Certified Scrum Master Preferred Qualifications: 8 years' experience in a Technical Project Management role, working with engineering (or 6 years' experience for candidates with a master's degree in a related field) Solid understanding of engineering’s role within an organization Agile coaching Proficiency in project management software tools such as Jira Software Demonstrated ability in orchestrating cross-team collaboration Demonstrated ability to foster communication within and between scrum teams as well as stakeholders Demonstrated ability to solve intricate project management and scrum challenges across multiple teams Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Job Summary: We are seeking a detail-oriented and strategic Compensation & Benefits Specialist to design, implement, and manage competitive compensation and benefits programs across our offices. This role ensures alignment with our business goals, compliance with local regulations, and supports our ability to attract, retain, and motivate top talent worldwide. Key Responsibilities: Compensation Strategy & Analysis Design and administer compensation structures, salary bands, and incentive programs. Conduct market benchmarking and salary surveys to ensure competitiveness. Support annual compensation review cycles, including merit increases, bonuses, and equity awards. Benefits Administration Manage benefits programs including health, wellness, retirement, and insurance plans. Evaluate and recommend enhancements to benefits offerings based on employee needs and market trends. Partner with local HR teams and vendors to ensure effective delivery and compliance. Compliance & Governance Ensure compensation and benefits practices comply with local labor laws and tax regulations. Maintain documentation and audit processes for internal and external compliance. Data & Reporting Analyze compensation and benefits data to identify trends and provide actionable insights. Prepare reports and dashboards for HR leadership and business stakeholders. Stakeholder Collaboration Act as a subject matter expert for HR Business Partners and Talent Acquisition teams. Support mobility and expatriate compensation programs as needed. Qualifications: Master’s degree in human resources, Business Administration, or related field. 5+ years of experience in compensation and/or benefits, preferably in a global or multinational environment. Strong knowledge of international compensation practices and benefits regulations. Proficiency in HRIS systems and data analysis tools (e.g., Excel, Workday, SAP SuccessFactors). Excellent analytical, communication, and project management skills. Certification such as CCP (Certified Compensation Professional) or CEBS (Certified Employee Benefit Specialist) is a plus. Preferred Attributes: Experience working across multiple regions (e.g., India, Americas & Europe). Ability to manage multiple priorities in a fast-paced, dynamic environment. Strong cultural awareness and sensitivity. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role Overview: As the Support Operations Manager, you will be responsible for process optimization, technology systems management, and operational excellence across our customer support organization. This role focuses on the infrastructure, tools, and processes that enable our teams and BPO partners to deliver exceptional customer support to millions of students. Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities: Develop long-term operational strategies that anticipate scaling needs and technology evolution Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendor Operations Manager Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation Support the Advocate Enablement team with technology training and support Create comprehensive process documentation and implementation plans for future rollouts Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA) Manage technology vendor relationships and contract strategy for support tools Monitor platform performance and plan capacity improvements and optimizations Plan and implement changes that affect agent workflows and capabilities Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation Ensure all agents have proper technology access, tools configuration and technical support Required: Bachelor's degree in Business, Operations Management, Engineering, or related field 5+ years of experience in operations management, business process optimization, or technology systems management 3+ years of experience managing customer support platforms and technology systems Proficiency in SQL, data analysis tools, and reporting platforms Experience administering customer support platforms (Gladly experience highly preferred) Proven track record in process improvement and operational optimization methodologies Strong analytical and problem-solving skills with attention to detail Excellent written and verbal English communication skills Experience working with cross-functional teams including engineering and product teams Strong project management skills with ability to manage multiple technical initiatives Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience: Experience in EdTech or subscription-based business models Experience with automation tools and AI-powered customer support solutions Experience with vendor management for technology solutions Knowledge of API integrations and software development processes Familiarity with project management and process improvement methodologies (PMP, Lean, Six Sigma, Agile) Advanced degree in technical or business relevant field Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role Overview: As the Manager of Vendor Operations, you will be responsible for managing our strategic partnership with InTouchCX, our primary Business Process Outsource (BPO) partner operating across Philippines locations (Cebu and Manila). This role is critical to our India-based operations, ensuring seamless collaboration between our internal team and external vendor partners while maintaining service excellence and cost efficiency. You will oversee 100% customer support delivery through our BPO partnership, handling between 700-900k customer inquiries annually across multiple channels. Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities: Serve as the primary point of contact for InTouchCX leadership and operations teams Manage day-to-day vendor performance, ensuring adherence to SLAs and contractual commitments Conduct regular business reviews and performance evaluations with BPO partners Foster strong working relationships across time zones (India, Philippines, US leadership) Coordinate real-time communication through dedicated Slack channels and regular meetings Oversee contract negotiations (SOW and RFP) for vendor services under the guidance of the Director of Customer Care Operations Partner with legal teams to ensure compliance with contractual agreements Support budget planning and vendor cost optimization under Director guidance Collaborate with internal teams on technology implementations and updates Support automation initiatives and AI implementation projects Generate actionable insights through data analysis and reporting Create and maintain performance dashboards and KPI tracking Present findings and recommendations to leadership teams Required: Bachelor’s degree in Business, Operations Management or related field 5+ years in customer support operations or vendor management preferably across multiple support channels 3+ years managing BPO/outsourcing relationships, preferably with offshore teams Experience managing large-scale contact center operations and budgets (500,000+ interactions annually) Proven track record in contract negotiation and vendor performance management Strong understanding of customer support KPIs, performance, and forecasting metrics Proficiency with contact center, quality assurance and workforce management tools (Gladly experience preferred) Strong analytical skills with the ability to work with large datasets Knowledge of quality assurance frameworks and AI powered customer support solutions Strong relationship management and communication skills across cultures and time zones Excellent English communication skills (written and verbal) Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience: Experience in EdTech or subscription-based business models Familiarity with process improvement methodologies (Lean, Six Sigma) Advanced degree (MBA) in relevant field Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Position Summary: We are looking for a highly skilled and detail-oriented Lead International Tax to join our dynamic India Tax Team. This position plays a key role in supporting international tax provision, compliance, and strategic tax planning. The ideal candidate brings strong technical knowledge, a collaborative spirit, and a passion for accuracy in a fast-paced, global environment. You will work closely with the U.S. Tax Team and cross-functional partners across multiple jurisdictions to ensure compliance with U.S. GAAP, local tax laws, and evolving international regulations. Key Responsibilities: Prepare quarterly and annual international tax provisions under ASC 740, including AETR calculations, roll forwards, and tax account reconciliations Analyze and compute quarterly estimates and forecast models related to GILTI, BEAT, Section 174 amortization for CTB entities, and non-GAAP adjustments Prepare and review U.S. international tax compliance filings including Forms 5471, 8858, 8991, 8992, 8993, and workpapers for Subpart F, GILTI, BEAT, FDII Review local country tax returns and ensure timely compliance Assist with transfer pricing documentation, including local files and master files Review and analyze VAT journal entries and related release reports Conduct W-8BEN/W-8BEN-E form reviews and evaluate eligibility for treaty benefits • Support preparation and filing of annual FBAR (Foreign Bank Account Reports) • Monitor international tax developments (e.g., OECD Pillar 2, DST regulations, global treaty changes) and assess their business impact Collaborate with global finance and legal teams to collect relevant data for tax provision and compliance Support cross-border tax initiatives and ad hoc international tax projects as needed Qualifications: Minimum 4+ years of relevant international tax experience from Big 4 accounting firms or multinational corporations Bachelor's degree in Accounting, Finance, or Business Administration CPA or equivalent certification is a plus but not mandatory In-depth knowledge of international tax rules, U.S. international tax compliance, and ASC 740 reporting Strong analytical and technical research skills Advanced proficiency in Microsoft Excel; experience with ERP systems (e.g., Oracle, SAP) is advantageous Proven ability to manage multiple deadlines in a fast-paced environment Excellent communication and collaboration skills, with the ability to clearly present tax concepts to non-tax stakeholders Self-motivated, proactive, and eager to expand knowledge in global tax matters Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Key Responsibilities: Prepare quarterly consolidated domestic tax provision memos and supporting documentation. Generate quarterly tax flux analysis, forecasts, and non-GAAP tax adjustments Prepare workpapers and payment requests for estimated and extension payments (federal, state income, franchise, CAT taxes) Review state income and franchise tax returns and related workpapers Coordinate data collection for the federal consolidated return and state filings Conduct federal and state tax research and provide technical analysis Assist in quarterly consolidated tax provision reporting and analysis Prepare the annual ACA Memo and liaise with Legal and HR for ACA compliance Coordinate Section 382 study with external consultants Respond to federal and state tax notices, including audit support and resolution Assist with R&D credit computations and survey responses Partner with cross-functional teams on tax compliance and provision topics Qualifications: Minimum 4 years of relevant US direct tax experience, preferably in Big 4 or corporate tax environments 2 years in a people manager role. Bachelor’s degree in Accounting, Finance, or Business Administration CPA designation preferred but not mandatory Strong technical knowledge in U.S. federal and state taxation, including ASC 740, FIN48, ASC 718, FIN18, Section 162(m), Section 382, and book-to-tax adjustments Advanced proficiency in Microsoft Excel; experience with ERP systems, SAGE depreciation, and Blackline is a plus Demonstrated ability to manage multiple priorities and deliver high-quality work under tight deadlines Strong analytical, communication, and interpersonal skills Self-starter who thrives in both team settings and with independent responsibilities Eagerness to grow tax knowledge and align business objectives with tax strategies Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Job Title: Lead US Direct Tax Location: New Delhi Department: Finance Reports To: Manager Position Summary: The Lead/ Senior Tax Analyst – US Direct Tax will support Chegg’s federal and multi-state income tax operations including compliance, controversy, tax provision, credits & incentives, and planning. This is a high-impact role that collaborates with cross-functional teams and supports both recurring tax operations and strategic initiatives. Key Responsibilities: Prepare quarterly consolidated domestic tax provision memos and supporting documentation. Generate quarterly tax flux analysis, forecasts, and non-GAAP tax adjustments Prepare workpapers and payment requests for estimated and extension payments (federal, state income, franchise, CAT taxes) Review state income and franchise tax returns and related workpapers Coordinate data collection for the federal consolidated return and state filings Conduct federal and state tax research and provide technical analysis Assist in quarterly consolidated tax provision reporting and analysis Prepare the annual ACA Memo and liaise with Legal and HR for ACA compliance Coordinate Section 382 study with external consultants Respond to federal and state tax notices, including audit support and resolution Assist with R&D credit computations and survey responses Partner with cross-functional teams on tax compliance and provision topics Qualifications: Minimum 4 years of relevant US direct tax experience, preferably in Big 4 or corporate tax environments Bachelor’s degree in Accounting, Finance, or Business Administration CPA designation preferred but not mandatory Strong technical knowledge in U.S. federal and state taxation, including ASC 740, FIN48, ASC 718, FIN18, Section 162(m), Section 382, and book-to-tax adjustments Advanced proficiency in Microsoft Excel; experience with ERP systems, SAGE depreciation, and Blackline is a plus Demonstrated ability to manage multiple priorities and deliver high-quality work under tight deadlines Strong analytical, communication, and interpersonal skills Self-starter who thrives in both team settings and with independent responsibilities Eagerness to grow tax knowledge and align business objectives with tax strategies Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role: Manager - Data Analytics Location: New Delhi Chegg provides individualized learning support to students as they pursue their educational journeys. Available on demand 24/7 and powered by over a decade of learning insights, the Chegg platform offers students AI-powered academic support thoughtfully designed for education coupled with access to a vast network of subject matter experts who ensure quality. No matter the goal, level, or style, Chegg helps millions of students around the world learn with confidence by helping them build essential academic, life, and job skills to achieve success. Your analysis will provide valuable insights and identify key levers that materially improve how and what we create, as well as how we manage and deliver our content. Strong communication and analytic skills are critical for success in this role. Curiosity, persistence, creativity, and a desire to understand “the why” will make you successful in this role. Role Overview: As a Manager – Data Analytics, you will lead a high-impact analytics team. With a strategic mindset and a strong technical foundation, you’ll drive data-informed decision-making, lead cross-functional projects, and build scalable analytical solutions to shape Chegg’s future. You’ll be responsible for leading and mentoring Data analysts, designing robust analytical frameworks, and engaging with senior stakeholders to inform key business decisions. This role demands strong leadership, deep analytical expertise, and excellent communication skills. Key Responsibilities: Lead a team of analysts to deliver impactful insights across product, operations, and customer engagement. Develop and scale advanced analytical models to inform business strategy, product development, and customer experience. Own end-to-end project execution: from problem definition and data sourcing to insight generation and stakeholder presentation. Collaborate with product, engineering, marketing, and operations leaders to drive data-driven decisions across the company. Monitor KPIs and performance metrics to track success of initiatives and proactively identify areas for improvement. Mentor the team in using advanced tools (e.g., Python, SQL, Tableau, Amplitude) to create dashboards, reports, and predictive models. Influence data instrumentation decisions to ensure robust tracking and data quality. Evangelize data literacy across teams and foster a culture of curiosity, experimentation, and continuous learning. Qualifications: 10+ years of experience in analytics, with at least 3+ years in a leadership or managerial role. Proven experience in building and scaling analytics teams and processes. Master’s degree preferred (in Statistics, Mathematics, Engineering, Economics, or a related field). Strong expertise in Python (mandatory), SQL, and BI tools like Tableau, Databricks, or PowerBI. Hands-on experience with forecasting models, statistical inference, and predictive modeling techniques. Deep understanding of data infrastructure, experimentation frameworks (A/B testing), and data governance. Experience with APIs, JSON data structures, and product analytics tools like Amplitude or Mixpanel. Excellent communication and storytelling skills; ability to simplify complex data into actionable business insights. Strategic thinker with a problem-solving mindset and a Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Role: Manager - Data Analytics Location: New Delhi Chegg provides individualized learning support to students as they pursue their educational journeys. Available on demand 24/7 and powered by over a decade of learning insights, the Chegg platform offers students AI-powered academic support thoughtfully designed for education coupled with access to a vast network of subject matter experts who ensure quality. No matter the goal, level, or style, Chegg helps millions of students around the world learn with confidence by helping them build essential academic, life, and job skills to achieve success. Your analysis will provide valuable insights and identify key levers that materially improve how and what we create, as well as how we manage and deliver our content. Strong communication and analytic skills are critical for success in this role. Curiosity, persistence, creativity, and a desire to understand “the why” will make you successful in this role. Role Overview: As a Manager – Data Analytics, you will lead a high-impact analytics team. With a strategic mindset and a strong technical foundation, you’ll drive data-informed decision-making, lead cross-functional projects, and build scalable analytical solutions to shape Chegg’s future. You’ll be responsible for leading and mentoring Data analysts, designing robust analytical frameworks, and engaging with senior stakeholders to inform key business decisions. This role demands strong leadership, deep analytical expertise, and excellent communication skills. Key Responsibilities: Lead a team of analysts to deliver impactful insights across product, operations, and customer engagement. Develop and scale advanced analytical models to inform business strategy, product development, and customer experience. Own end-to-end project execution: from problem definition and data sourcing to insight generation and stakeholder presentation. Collaborate with product, engineering, marketing, and operations leaders to drive data-driven decisions across the company. Monitor KPIs and performance metrics to track success of initiatives and proactively identify areas for improvement. Mentor the team in using advanced tools (e.g., Python, SQL, Tableau, Amplitude) to create dashboards, reports, and predictive models. Influence data instrumentation decisions to ensure robust tracking and data quality. Evangelize data literacy across teams and foster a culture of curiosity, experimentation, and continuous learning. Qualifications: 10+ years of experience in analytics, with at least 3+ years in a leadership or managerial role. Proven experience in building and scaling analytics teams and processes. Master’s degree preferred (in Statistics, Mathematics, Engineering, Economics, or a related field). Strong expertise in Python (mandatory), SQL, and BI tools like Tableau, Databricks, or PowerBI. Hands-on experience with forecasting models, statistical inference, and predictive modeling techniques. Deep understanding of data infrastructure, experimentation frameworks (A/B testing), and data governance. Experience with APIs, JSON data structures, and product analytics tools like Amplitude or Mixpanel. Excellent communication and storytelling skills; ability to simplify complex data into actionable business insights. Strategic thinker with a problem-solving mindset and a Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Title: Senior Ad Revenue Specialist Location: New Delhi, India The Role: The Ads team is looking for an experienced and motivated individual to learn and support our advertising efforts. You will be a part of a recognized and passionate team that is focused on advanced monetization strategies to bring our amazing products to students. You will work with the yield and engineering teams to support our goals and initiatives. Prior experience in digital advertising is required, preferably with a Publisher. You should have an understanding of programmatic and direct advertising and a passion for data analysis, understanding and spotting trends and be a proactive communicator to ensure the whole team is aware of your work. What You’ll Be Working On: Support the efforts of the yield and engineering team to accomplish business goals. Design and analyze A/B test to further optimize our ad set up. Own the development of features and integrations from start to finish. Sizing opportunity, testing, scaling, checking performance at scale. Help grow our current vendor partnerships by monitoring changes in performance, opportunities, optimization & programmatic strategy. These partnerships include SSP integrations, Identity solutions and 1st party data management vendors. Leverage various data sources to identify performance trends and proactively generate actionable insights and recommendations. Communicate initiative progress to leadership in a timely manner and proactively identify risks to timelines. Requirements: 8+ years of programmatic advertising working within the publisher space. Experience working with programmatic ad serving platforms (Google Ad Manager, OpenX, Xandr). A holistic understanding of the digital advertising landscape (auction dynamics, bid requests, ad mediation). Experience in leading programmatic strategy, 1st party data management, audience segment creation and high impact formats. Excellent analytical skills and the ability to make data driven recommendations. Excellent written and verbal communications skills, this is just as important as technical and analytical skills. Properly and proactively communicate roadblocks, timelines, and important updates to the team. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.

Job Description Title: Senior Ad Revenue Specialist Location: New Delhi, India The Role: The Ads team is looking for an experienced and motivated individual to learn and support our advertising efforts. You will be a part of a recognized and passionate team that is focused on advanced monetization strategies to bring our amazing products to students. You will work with the yield and engineering teams to support our goals and initiatives. Prior experience in digital advertising is required, preferably with a Publisher. You should have an understanding of programmatic and direct advertising and a passion for data analysis, understanding and spotting trends and be a proactive communicator to ensure the whole team is aware of your work. What You’ll Be Working On: Support the efforts of the yield and engineering team to accomplish business goals. Design and analyze A/B test to further optimize our ad set up. Own the development of features and integrations from start to finish. Sizing opportunity, testing, scaling, checking performance at scale. Help grow our current vendor partnerships by monitoring changes in performance, opportunities, optimization & programmatic strategy. These partnerships include SSP integrations, Identity solutions and 1st party data management vendors. Leverage various data sources to identify performance trends and proactively generate actionable insights and recommendations. Communicate initiative progress to leadership in a timely manner and proactively identify risks to timelines. Requirements: 8+ years of programmatic advertising working within the publisher space. Experience working with programmatic ad serving platforms (Google Ad Manager, OpenX, Xandr). A holistic understanding of the digital advertising landscape (auction dynamics, bid requests, ad mediation). Experience in leading programmatic strategy, 1st party data management, audience segment creation and high impact formats. Excellent analytical skills and the ability to make data driven recommendations. Excellent written and verbal communications skills, this is just as important as technical and analytical skills. Properly and proactively communicate roadblocks, timelines, and important updates to the team. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. About Us What is Chegg? An ‘always on’ digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.