Job Description Job Summary: Looking for highly skilled data domain professional with 2- 4 years of relevant experience for Data Governance & Decision Enablement team. This role requires expertise in SQL, data analysis, tag management, product analytics, data instrumentation/logging and data governance. The ideal candidate will collaborate with multiple teams - Engineering, Product, Marketing, and Operations to accelerate product/feature launches to market and our customers, enabling business to take key data driven decision along with establishing high data quality standards, making teams self-serve Key Responsibilities SQL & Data Analysis: Query, transform, and analyze large datasets to generate insights. Tag Management: Implement, deploy and manage tracking tags using Adobe Tag Manager or similar tools and third party tools integration - Braze, mparticle, Branch etc., along with integration of different kind of APIs Data Governance: Maintain and establish standard for data cataloging, lineage tracking, classification, and quality assurance. Product Analytics: Use standard product analytics tools to track user behavior, product performance, funnel analysis, engagement and conversion analysis etc. and generate insights with graphs/reports/dashboard Cross-functional Collaboration: Work with different teams like Engineering, Product, Marketing, and Operations etc. to drive product/feature launches. Data Instrumentation/Logging: Implement event tracking, custom events, server side events, manage third-party tracking pixels, and ensure accurate data logging using standard data capture tools Required Tools/Skills SQL & Data Analysis: Databricks, Snowflake, Athena or similar tools/ecosystem etc. Tag Management: Adobe Tag Manager or similar tools like Google Tag Manager, and knowledge of Javascript and standard 3rd party CRM tools like Braze, mparticle, Optimizely etc. Product Analytics: Amplitude or similar tools like Google Analytics, Mixpanel, Heap etc. Data Instrumentation/Logging: Amplitude, Adobe or similar tools and working knowledge of git ecosystem, git commands, got repo, libraries, JSON structure etc. Automation Scripting: Any scripting language/tool/platform like python, Databricks etc. to automate day-to-day internal processes, pipeline and operations Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer Show more Show less

Job Description Role: Staff Application Security Engineer Location: New Delhi, India As a Staff Application Security Engineer at Chegg, you'll shape how security integrates into our product lifecycle, development pipelines, and developer onboarding. We're seeking a curious, collaborative, and strategic security professional to define, lead, and evolve our application security practices alongside product and infrastructure engineering teams. What You'll Do Perform secure design and code reviews, identifying and prioritizing risks, attack surfaces, vulnerabilities, and providing mitigation strategies. Drive the remediation of critical vulnerabilities and clearly communicate risks and solutions to stakeholders. Proactively eliminate entire vulnerability classes through security architecture improvements and secure coding practices. Continuously improve Chegg’s security posture with software and service platforms including Hackerone, Cobalt.io, and Wiz.io. Mentor and guide junior security engineers and cross-functional teams on secure software development best practices. What You'll Bring 8+ years of experience in application security, secure software development, and cloud infrastructure security. Experience securing APIs, microservices architectures, and addressing modern infrastructure security challenges. Deep understanding of authentication and authorization protocols such as OAuth, OIDC, SAML, and JWT. Hands-on experience with static application security testing (SAST) and software composition analysis (SCA) tools. Developer-level proficiency in at least one programming language—preferably Python, Java, JavaScript, or Golang. Familiarity with front-end and back-end technologies such as React, Next.js, TypeScript, Node.js, GraphQL, and/or Java. Creative, resourceful, and adaptive problem-solving capabilities. Excellent communication skills, both written and oral, with the ability to effectively engage with stakeholders at all levels. Strong ability to work independently and collaboratively across various teams, linking tactical initiatives to long-term strategic outcomes. A genuine passion for security and continuous learning. Stand-Out Qualifications Proven track record mentoring and developing junior team members. Relevant experience in offensive security, penetration testing, or red teaming. Expertise of cloud-native (AWS) technologies including containers, Kubernetes, and infrastructure-as-code (Terraform). Experience with Gitlab CI/CD. Contributions to the security community through open-source projects, research papers, or conference presentations. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer Show more Show less

Job Description Role: Specialist - Performance Marketing Location: New Delhi How We Work As a Team We live by some values, which guide how we work together as a global team. Our team members are encouraged to share their thoughts and feedback honestly, be outspoken and humble. We value diverse perspectives and strive to create an environment where everyone feels respected and included. We’re always exploring new ideas, experimenting, and learning from our mistakes. Teamwork is key. We support each other and communicate openly to achieve great results. We take ownership of our work and aim to deliver the best possible outcomes We Also Believe That a Happy And Engaged Team Is a Productive One. Some Of The Ways We Keep Things Light And Enjoyable, Even During Busy Times We host regular catch-ups where we leave “work talk” aside and just check in with one another. Every month, we recognize a team member for going above and beyond, celebrating their contributions with a special award and shoutout. We never miss a chance to celebrate! From birthdays to work anniversaries, we make sure every milestone is marked. Before diving into our meetings, we kick things off with icebreaker activities that help us connect and get to know each other better. Responsibilities Leverage your channel expertise to identify opportunities and provide strategic recommendations to optimize and drive performance marketing channel growth. Collaborate with internal stakeholders to gather campaign requirements, set up campaigns, and ensure accurate implementation across multiple ad platforms (Google Ads & Meta primarily). Update channel performance reports and provide actionable insights through timely commentary. Carry out regular health checks on the accounts to ensure they are set up and running as per best practice. Design & implement optimisation best practices for ad platforms. Conduct keyword research, expansion, and refinement to enhance campaign relevancy and performance. Proactively troubleshoot and resolve issues to ensure seamless campaign delivery and accurate reporting. Support in Q&A of testing documentation and implementation of experiments. Develop, document & implement relevant workflow processes. Work closely with the UK team and external partners on strategic projects and make recommendations for market or campaign expansion. Stay updated with industry trends, best practices, beta offerings and emerging technologies in ad operations. Apply new insights and knowledge to improve channel strategies and campaign tactics. Requirements Demonstrable expertise managing Google Ads campaigns with a track record of driving successful results. Candidates should have at least 5 years hands-on performance marketing experience. Preferred: knowledge of Meta or other paid social advertising platforms. Strong written and verbal communication skills are critical in this role, as it involves close collaboration with UK-based teams. Data analysis and reporting skills, with advanced Google Sheets / Excel skills required, and Tableau data visualization and GA4 experience beneficial. A bachelor's degree in marketing, communications, or similar. Bias towards action: quickly actioning opportunities, communicating effectively with stakeholders, and adapting approach in a fast-paced environment. Show more Show less

Role Overview: In your role as Director, Customer Support Operations you will lead our customer support operations in India. This role will focus on day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. Team Overview: The Student Advocacy Team (SAT) is a B2C support organization responsible for ensuring that Chegg customers are provided with the best customer care when our products or services fail to meet their expectations. We aim for quality, transparency, simplicity and convenience – providing help when and where needed. Responsibilities : • Manage the daily operations of our customer support and quality assurance teams, including hiring, training, and development • Implement standard operating procedures and quality frameworks for consistent service delivery • Lead the adoption and utilization of support systems and tools, including our omnichannel platform and quality monitoring solutions • Develop and monitor key performance indicators to track team performance and identify improvement opportunities • Demonstrated success building and managing quality assurance functions in customer support environments • Manage relationships with BPO partners to ensure service level agreements are met • Conduct data analysis using SQL, data visualization tools, and text analytics to generate actionable insights • Manage team capacity and scheduling to meet fluctuating support demands • Prepare and manage departmental budgets and forecasts Required: • 10+ years of experience in customer support operations, with at least 3-5 years in management roles • Experience scaling support teams to fit business needs • Experience managing customer support platforms and quality management tools • Ability to create decision-ready insights using SQL and reporting tools • Experience contracting and managing vendor/BPO relationships • Experience leveraging support metrics and managing agent and team lead performance • Bachelor's degree in business, operations management, or related field • Excellent English communication skills, both written and verbal Preferred Experience: • Experience in EdTech or subscription-based business models • Knowledge of AI-based support solutions and implementation experience • Experience with process improvement methodologies (Lean, Six Sigma) • Understanding of global support operations and best practices • MBA or related advanced degree About Chegg: Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights Show more Show less

Job Description Position Overview: The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs. Eligibility Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage. Strong communication skills are essential for delivering live lessons to students in the US. Proficiency in facilitating sessions via Zoom or other online platforms is required. Diversified and in-depth subject knowledge with the required degree. Good grasp of subject-specific software/tools. Primary Responsibilities Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above. Deliver quality (QA score will validate) content in terms of Grading and Livechat. Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes. Proactively learn new activities/software/core-subjects and be a part of projects as and when required. Work on difficult tasks across all activities and deliver content without compromising quality. Provide suggestions/changes to activity guidelines or process documents. Review the content from external sources of all difficulty levels and send detailed feedback. Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead. Handle queries from outside experts (MNEs). Provide on-demand video support for students. Participate in community support initiatives to assist students and resolve their queries. Conduct Q&A sessions as needed to enhance student understanding and engagement. Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding. Support and guide MNEs in their day-to-day processes. Curate new tools and technology for respective subjects. Suggest additions/corrections in the current curriculum. Suggest new courses to be added as per market demand. Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed. Prepare initial reports for SME grading contribution and Livechat effectiveness. Secondary Responsibilities Analyze graded checkpoints and chats/video support and rate them as per defined standards. Present findings and recommendations in a plan that drives future process improvements. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ http://techblog.chegg.com/ Chegg is an equal opportunity employer Show more Show less

Role Overview: We are seeking a highly skilled and experienced Director of Workday. The incumbent will have end-to-end ownership of the Workday platform, driving HR operations to be scalable and efficient through system enhancements, troubleshooting, integrations, and data governance. This leadership role will involve managing a small team, overseeing complex HR system implementations, and ensuring the seamless operation and optimization of Workday across multiple HR processes. Key Responsibilities: End-to-End Ownership of Workday HCM System Drive the strategy and execution for Workday HCM system integration, troubleshooting, and system enhancements. Oversee data governance, ensuring data integrity and alignment with business objectives. Lead change management initiatives for Workday HCM system upgrades and enhancements. Team Leadership and People Management Lead a small team (1-2 members), ensuring effective collaboration, mentoring, and development. Manage cross-functional teams in executing complex HR technology projects. HR System Implementations & Process Optimization Take ownership of HR system implementations, focusing on design, change management, and testing. Work closely with HR, IT, and other relevant teams to define requirements and ensure seamless integration. Regulatory Compliance & Risk Management Ensure adherence to regulatory standards such as SOX and GDPR in Workday operations and configurations. Identify and mitigate any potential compliance risks related to HR systems and processes. Stakeholder Collaboration Collaborate with global teams and stakeholders to understand business requirements, challenges, and provide tailored solutions. Develop and manage relationships with cross-functional teams, vendors, and third-party consultants. Key Requirements: Experience: 9-12 years of experience in HR Technology, with a focus on Workday HCM. Workday Expertise: In-depth experience with Workday HCM modules, configuration, integrations, and enhancements. Team Management: Proven experience in managing a small team, with strong leadership and mentoring skills. HR Systems Implementation: Strong background in end-to-end HR system implementations, including design, testing, and change management. Regulatory Compliance: Understanding of SOX, GDPR, and other relevant regulatory requirements. Global Experience: International experience is an advantage but not required. Collaboration Skills: Comfortable working with teams of all sizes, from small project teams to large cross-functional groups. Desired Skills: Strong problem-solving and troubleshooting skills in HR technology systems. Excellent communication and interpersonal skills. Ability to navigate complex HR system landscapes and drive cross-functional alignment. Experience with data governance, reporting, and analysis in Workday. About Chegg: Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights Show more Show less

Job Summary- We are seeking a highly skilled and motivated Senior Workday Cross-Functional Analyst to join our team. In this role, you will be responsible for designing, developing, testing, and deploying functional workflows and custom integrations within the Workday ecosystem to meet our organization’s business needs. The ideal candidate will have strong configuration experience with at least three (3) Workday modules (e.g., HCM, Benefits, Recruiting, Talent/Performance, Payroll, Advanced Compensation, Absence, Security, Learning), as well as advanced experience with Workday Studio, EIBs, Core Connectors, and Workday Web Services. Key Responsibilities - Operational and Production Support: Drive the resolution of complex business technology challenges. Provide support for assigned functional areas, including researching and resolving system-related issues, unexpected results, or process flaws. Recommend solutions or alternative methods to meet requirements and maintain foundational data. System Maintenance: Assist in the review, testing, and implementation of upgrades or patches. Collaborate with functional and technical staff to coordinate the application of updates or fixes. Integration Design and Development: Create and maintain custom integrations using Workday Studio, Enterprise Interface Builder (EIB), Core Connectors, Workday Web Services (SOAP/REST), and other Workday tools to support business requirements. Reporting and Queries: Write, maintain, and support a variety of reports and queries using appropriate reporting tools. Assist in the development of standard reports to meet ongoing business needs. Help ensure data integrity and accuracy by running queries and analyzing data. Testing and Deployment: Conduct unit, system, and end-to-end testing on integrations to ensure accuracy and reliability prior to deployment. Integration Maintenance: Monitor, maintain, and troubleshoot existing Workday integrations to ensure optimal performance and alignment with evolving business needs. Documentation: Create and maintain comprehensive technical documentation, including integration designs, test scripts, and troubleshooting procedures. Compliance and Security: Ensure all integrations and business processes comply with internal and external data security and regulatory standards. Collaboration: Work closely with internal stakeholders and external vendors to align integration solutions with organizational goals and best practices. Qualifications - Education: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience. Workday Functional Expertise: At least five (5) years of configuration experience implementing or maintaining five (5) or more of the following modules: HCM, Benefits, Recruiting, Talent/Performance, Payroll, Advanced Compensation, Absence, Security, or Learning. Workday Integration Expertise: Minimum of five (5) years of hands-on experience with Workday Studio, EIBs, Core Connectors, and Workday Web Services. Technical Skills: Proficiency in XML, XSLT, SOAP, REST, and related technologies for integration development. HR Business Process Knowledge: Solid understanding of HR business processes and experience implementing HRIS changes in alignment with large-scale organizational initiatives. Problem-Solving Skills: Strong analytical and troubleshooting abilities with a proven track record of resolving integration issues effectively. Project Management: Experience working on cross-functional project teams and managing multiple integrations simultaneously. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders Show more Show less

Job Description Role: Senior Product Analyst Location: Delhi, India As a Senior Product Analyst, you will play a critical role in shaping data informed decisions at Busuu. Reporting to the Director of Insights & Analytics, you’ll collaborate closely with teams across Product, Marketing, and Finance to extract insights, optimise user experience, and drive business growth through data. You’ll be expected to independently lead high impact analytical projects, deliver clear insights to stakeholders, and contribute to the development of reporting and experimentation frameworks. Key Responsibilities Conduct in depth analyses to uncover trends, opportunities, and performance drivers across user engagement, monetisation and acquisitions. Own the development and maintenance of dashboards, reports, and business KPIs in tools like Tableau. Support the end to end analytics of the customer lifecycle—from registration and activation to renewals and churn—with a focus on improving retention, conversion and lifetime value. Evaluate campaign effectiveness and impact of new features/enhancements through robust data analysis and A/B testing. Communicate insights clearly and concisely to non technical stakeholders through presentations and written reports Collaborate with analytics engineering to resolve data inconsistencies, define requirements, and improve data reliability. Support the wider I&A team in prioritising requests and ensuring data informed decision making across the business. What we’re looking for in a Senior Product Analyst: 5+ years of experience in data analytics and data science, preferably within a digital product or subscription based business. Strong SQL skills and experience using BI tools like Tableau (or similar). Proven ability to deliver actionable insights from large datasets. Understanding of experimentation techniques and ability to analyse A/B test results. Excellent communication skills with the ability to turn complex findings into compelling business recommendations. A proactive, solutions focused mindset and attention to detail. Strong stakeholder management skills and experience working cross-functionally with Product, Engineering, Marketing & Finance teams. Nice To Have Exposure to DBT and/or Python (e.g., pandas, scikit-learn). Experience working in a subscription or freemium model environment. Familiarity with statistical or predictive modelling techniques. Passion for learning and staying up to date with the latest tools and trends in analytics.

Job Description About the Role Role: Senior Subject Matter Expert – Web Development Location: Remote (India) We’re seeking an experienced MERN Stack professional to join our academic operations team as a Senior Subject Matter Expert. In this pivotal role, you'll ensure the technical excellence and educational effectiveness of our software engineering curriculum, mentor junior experts, manage critical escalations, report regularly to leadership, and streamline academic workflows—ultimately delivering a superior learning experience for students. Key Responsibilities Content Quality & Review Audit and validate content submitted by SMEs for technical accuracy, clarity, and instructional consistency. Maintain detailed performance reports and metrics for SMEs, Mentors (MNEs), and Facilitators. Mentorship & Coaching Mentor and coach SMEs and Facilitators on best practices in technical content delivery and problem-solving. Conduct structured mentoring sessions and provide on-demand video-based support. Escalation Management Triage and address escalated academic or technical queries swiftly and effectively. Assign and guide SMEs to resolve escalations, ensuring timely and satisfactory student support. Academic Operations & Coordination Lead weekly curriculum-bug reviews in Asana, ensuring timely resolution of tasks. Schedule and coordinate mentorship sessions, live chat, and offline support shifts. Oversee grading workflows to maintain consistent and uninterrupted academic support. Cross-Functional Collaboration Collaborate closely with MNEs, Vendor Coaches, Teaching Experts, and the Growth team to refine course materials and support mechanisms. Contribute proactively to the Module Health Program by identifying and addressing content and pedagogical gaps. Continuous Improvement & Special Projects Initiate and lead special projects aimed at enhancing learner experience, content quality, and operational efficiency. Recommend and implement improvements to academic processes and introduce effective educational tools. Success Metrics Maintain > 95% content review accuracy. Achieve > 90% SLA compliance for escalated support queries. Ensure > 80% of weekly Asana curriculum issues are resolved within the sprint. Demonstrable improvement in engagement and performance of mentored SMEs and Facilitators. Required Skills Technical Expertise: MERN Stack (MongoDB, Express.js, React.js, Node.js), JavaScript (ES6+), REST APIs, Git, Full-stack debugging, SQL/PostgreSQL. Analytical Skills: Exceptional problem-solving abilities, logical thinking, and meticulous attention to detail. Leadership & Communication: Proven track record in mentoring or managing technical teams. Excellent verbal and written communication for effective collaboration across teams. Ability to manage multiple projects efficiently in a dynamic environment. Experience & Qualifications 3–5+ years of relevant experience in technical review, curriculum development, or academic support roles. Proven ability to consistently drive high-quality content and instructional integrity. Prior experience managing or mentoring technical teams is highly preferred. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description The Role: Sr. IT Support Engineer As a key member of the Global IT Operations team, you will be responsible for providing IT engineering support to our customers: Chegg’s employees, contractors, and interns across the globe. An exceptional focus on the customer experience is critical to the success of this role. As a senior technician, you will solve complex issues, perform light SaaS administrator work, and collaborate on global projects. Responsibilities Provide IT support to global customers Image computers and perform asset management Help deploy and configure desktop setups Troubleshoot hardware, software, and operating system issues (macOS and Windows) Apply knowledge of information systems products and services to timely solve problems Leverage the centralized helpdesk ticketing system to ensure SLAs are met Provide assistance with IT projects and implementations, as needed Collaborate with different business groups for cross-department projects Configure and troubleshoot conference room and A/V equipment Provide support for in-office and remote meetings/events Act as an escalation point and mentor for tier 1 technicians Perform SaaS systems administration (Slack, Zoom, Atlassian, etc.) Qualifications Minimum 4 year’s experience in IT support Exceptional customer service skills is a must An ability to: Systematically troubleshoot complex issues Provide repeatable solutions in a timely manner Work independently, yet know when to ask for guidance or support Multitask and prioritize tasks Lift up to 40 lbs. Knowledge of and experience with: macOS and Windows environments Microsoft Office 365 productivity suite Centralized ticketing system Cloud applications support (O365, G Suite, Atlassian, Okta, etc.) Windows AD and related technologies (DNS, DFS, file sharing, centralized printing, etc.) Basic networking concepts and technologies (TCP/IP, DHCP, VLAN, VPN, etc.) IT security best practices Availability to work weekend shifts, as needed Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description Position Overview: The Facilitator plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The Facilitator will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the Facilitator will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The Facilitator will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs. Eligibility Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage. Strong communication skills are essential for delivering live lessons to students in the US. Proficiency in facilitating sessions via Zoom or other online platforms is required. Diversified and in-depth subject knowledge with the required degree. Good grasp of subject-specific software/tools. Primary Responsibilities Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above. Deliver quality (QA score will validate) content in terms of Grading and Livechat. Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes. Proactively learn new activities/software/core-subjects and be a part of projects as and when required. Work on difficult tasks across all activities and deliver content without compromising quality. Provide suggestions/changes to activity guidelines or process documents. Review the content from external sources of all difficulty levels and send detailed feedback. Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead. Handle queries from outside experts (MNEs). Provide on-demand video support for students. Participate in community support initiatives to assist students and resolve their queries. Conduct Q&A sessions as needed to enhance student understanding and engagement. Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding. Support and guide MNEs in their day-to-day processes. Curate new tools and technology for respective subjects. Suggest additions/corrections in the current curriculum. Suggest new courses to be added as per market demand. Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed. Prepare initial reports for SME grading contribution and Livechat effectiveness. Secondary Responsibilities Analyze graded checkpoints and chats/video support and rate them as per defined standards. Present findings and recommendations in a plan that drives future process improvements. Subject Knowledge: Web Development 4+ years relevant professional work and/or teaching experience Proficiency with front-end technologies (HTML, CSS, JavaScript, jQuery) Node.JS and React.JS at an industry level; full MERN stack proficiency a plus Demonstrates genuine student advocacy and empathy for beginners Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description We are seeking a detail-oriented and analytical Business Systems Analyst with 3–4 years of hands-on experience in NetSuite ERP and Zuora Revenue . In this role, you will serve as a key liaison between business stakeholders and technical teams, helping to optimize and support our financial systems and processes. Responsibilities Collaborate with Finance, Accounting, and IT teams to gather and analyze business requirements related to NetSuite and Zuora Revenue. Configure, maintain, and enhance NetSuite ERP modules including GL, AP, AR, and Order-to-Cash. Support and optimize Zuora Revenue (RevPro) configurations, including revenue recognition rules and reporting. Translate business needs into functional specifications and work with developers or vendors to implement solutions. Perform system testing, data validation, and support UAT for new features and enhancements. Develop and maintain documentation including process flows, SOPs, and training materials. Troubleshoot and resolve system issues, ensuring minimal disruption to business operations. Assist in system upgrades, patching, and integrations with other business applications (e.g., Salesforce) Requirements Experience working on NetSuite, Zuora Revenue. Additional systems knowledge of Coupa, Blackline is a plus but not required. Bachelor’s Degree in IT, Finance or a related field. Proven track record of building strong cross-functional relationships with stakeholders. Proven track record of enhancing technical platforms to increase usability, value, and efficient usage by non-technical audiences. Experience with the following from a technical and user perspective: Microsoft Windows, MacOS, Office 365, Confluence, SharePoint, Slack, Bot platforms, Knowledge Platforms. Candidate must be able to effectively communicate in a global organization. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description We are seeking a detail-oriented and analytical Business Systems Analyst with 3–4 years of hands-on experience in NetSuite ERP and Zuora Revenue . In this role, you will serve as a key liaison between business stakeholders and technical teams, helping to optimize and support our financial systems and processes. Responsibilities Collaborate with Finance, Accounting, and IT teams to gather and analyze business requirements related to NetSuite and Zuora Revenue. Configure, maintain, and enhance NetSuite ERP modules including GL, AP, AR, and Order-to-Cash. Support and optimize Zuora Revenue (RevPro) configurations, including revenue recognition rules and reporting. Translate business needs into functional specifications and work with developers or vendors to implement solutions. Perform system testing, data validation, and support UAT for new features and enhancements. Develop and maintain documentation including process flows, SOPs, and training materials. Troubleshoot and resolve system issues, ensuring minimal disruption to business operations. Assist in system upgrades, patching, and integrations with other business applications (e.g., Salesforce) Requirements Experience working on NetSuite, Zuora Revenue. Additional systems knowledge of Coupa, Blackline is a plus but not required. Bachelor’s Degree in IT, Finance or a related field. Proven track record of building strong cross-functional relationships with stakeholders. Proven track record of enhancing technical platforms to increase usability, value, and efficient usage by non-technical audiences. Experience with the following from a technical and user perspective: Microsoft Windows, MacOS, Office 365, Confluence, SharePoint, Slack, Bot platforms, Knowledge Platforms. Candidate must be able to effectively communicate in a global organization. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description Role: Senior Product Manager Location: New Delhi, India Company Info Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills. Department Summary The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses. The Role As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg’s desktop or mobile web applications. The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams. Role & Responsibilities Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs. Flexible in daily working hours to provide overlap with working hours of US-based teams Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg’s quality standards for product development. Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps. Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product. Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities. Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors. Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles. Report on common sources of technical issues or questions and make recommendations to the product dev team Required Qualification & Skills Bachelor’s degree plus 5 years of related product management experience Self-motivated and willing to learn and develop skills/knowledge Independent, organized & proactive. Highly responsive, flexible, and adapts well to change. Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders. Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application. Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads. Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square). Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description We are looking for an experienced Staff Technical Project Manager who has a passion for working with product development teams. As a Staff Technical Project Manager at Chegg, you are detail-oriented, solution-focused and collaborative, and you bring strong agile project management and Scrum Master expertise to our cross-functional product engineering teams. You will be the person who coordinates behind-the-scenes to make sure our most critical engineering projects are delivered efficiently. Our Staff Senior Technical Project Managers must manage all factors that determine project and team success to ensure delivery within time, cost and quality parameters, taking work from discovery through delivery, including resource management, dependency mapping, scheduling and development of team roadmaps and team level reporting. The Culture Chegg’s culture celebrates leadership at all levels and does not discriminate based on job descriptions or titles. You will be given a significant leadership role at the start and latitude to drive and stretch teams to deliver mutual goals as you see fit. The culture is open and transparent, with our “fast feedback” system implemented to encourage transparency. The Organization The Chegg Learn PMO supports the planning and delivery of Chegg’s key strategic and operational initiatives. We partner closely with business, product, engineering, marketing and operations leadership to ensure alignment from strategy to delivery. Through planning, coordination, and collaborative communication, we help teams stay focused on our mission – helping our students thrive in the most challenging and rewarding times of their lives. Responsibilities Facilitation of end-to-end scoping and estimation Collaborate with key stakeholders to manage the planning to execution process of product engineering projects. Monitor scheduling, project flow, dependency mapping, planning and resource management from accepted concepts through delivery for product engineering projects. Manage the development, maintenance, and distribution of complex status reporting to manage and communicate expectations and potential risks across the organization. Identify and escalate issues to leadership, as appropriate. Facilitate effective and efficient meetings including all Scrum ceremonies and daily stand-ups. Escalate and radiate impediments for resolution and assist with identifying and mitigating risk. Maintain transparency into the team’s work through Agile tools and metrics. Track and communicate team progress. Leverage data to measure & monitor progress. (Burndown charts, etc.) Engage multiple roles and stakeholders in critical discussions for consensus building. Help identify external dependencies and assist the Product Manager and Engineering Managers in planning and facilitating the maintenance of the team backlog. Acts as a point of contact for project team members, clearly and consistently communicating the organization's needs. Requirements You have a strong understanding of Agile Project Management principles and appropriate agile methodologies and processes. You have worked with a variety of agile frameworks and you can select the best method for the desired outcome but not necessarily operate with pre-defined or standardized processes Experience working in a SaaS company with an agile environment. You take ownership of problems and never shy away from a challenge. You are flexible and tolerate ambiguity while still operating effectively. You are a self-learner, willing to learn new skills, industries, and platforms Certified Scrum Master Preferred Qualifications 8 years' experience in a Technical Project Management role, working with engineering (or 6 years' experience for candidates with a master's degree in a related field) Solid understanding of engineering’s role within an organization Agile coaching Proficiency in project management software tools such as Jira Software Demonstrated ability in orchestrating cross-team collaboration Demonstrated ability to foster communication within and between scrum teams as well as stakeholders Demonstrated ability to solve intricate project management and scrum challenges across multiple teams Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description Software Engineer - II About The Team Chegg's engineering team is a group of passionate engineers who, in close collaboration with data scientists, product managers, designers, and other backend developers, build the future of the online education industry. We develop our products to scale and to last, we don’t take shortcuts (hello unit tests and documentation), and we take pride in delivering high-quality solutions on time. We are cloud native. Role We are looking for software engineers passionate about solving real-world problems for students in online education using technology. The ideal candidate can think outside the box, is passionate about technology, is adaptable, thinks big, and is passionate about making an impact. Chegg is evolving very fast, and we are constantly redefining our offerings to match the requirements of our student community; the candidate should have the appetite to pivot fast and be interested in continuous improvement and learning. Chegg has a very open and vibrant engineering culture where the candidate will get the opportunity to work with the best in the industry; the role demands ideating and sharing creative ideas as you never know the next big thing Chegg works on can come from you !! If you have dreamt of leveraging your skills and knowledge to impact something big enough to matter, Chegg provides those opportunities, and the candidate should make the best use of them. Responsibilities Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions; Cross-team collaboration in driving the end-to-end delivery of SDN on Edge; Participating in the code reviews and design discussions of other engineers; Have a strong sense of end-to-end ownership; Adhere to key principles: Code and design for best performance, scalability, and resiliency; Participate in daily SCRUM meetings; Participates in the testing process through test review and analysis, test witnessing, and certification of software; Be a self-starter, capable of solving ambiguous and challenging technical problems with wide scope; Full stack development of new features/tools, including design, documentation, implementation, and testing; Work alongside other engineers on the team to elevate technology and consistently apply best practices. Skills and Qualifications [Must Have] B.E., B.Tech, M.Sc. degree in Computer Science or a related technical field 3+ years of product lifecycle experience (from customer requirements -> functional spec -> design -> development/testing -> deployment and monitoring); Strong interpersonal and communication skills; Strong hands-on development/scripting experience with Python and shell. Use tools and methodologies to create representations of workflows, user interfaces, data schemas, etc; Solid understanding of software design and development; Experience with third-party libraries and APIs; Excellent design and problem-solving skills. Strong experience with Cloud technologies such as AWS Experience with Unit testing frameworks for TDD (Test Driven Development) methodology Skills and Qualifications [Good To Have] Solid understanding of Agile methodologies and experience working in Agile teams. Hands-on experience with CI/CD pipelines, preferably using GitLab. Development knowledge of mobile apps (android/iOS) Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ http://techblog.chegg.com/ Chegg is an equal opportunity employer

Job Description Job Summary: We are seeking a detail-oriented and strategic Compensation & Benefits Specialist to design, implement, and manage competitive compensation and benefits programs across our offices. This role ensures alignment with our business goals, compliance with local regulations, and supports our ability to attract, retain, and motivate top talent worldwide. Key Responsibilities Compensation Strategy & Analysis Design and administer compensation structures, salary bands, and incentive programs. Conduct market benchmarking and salary surveys to ensure competitiveness. Support annual compensation review cycles, including merit increases, bonuses, and equity awards. Benefits Administration Manage benefits programs including health, wellness, retirement, and insurance plans. Evaluate and recommend enhancements to benefits offerings based on employee needs and market trends. Partner with local HR teams and vendors to ensure effective delivery and compliance. Compliance & Governance Ensure compensation and benefits practices comply with local labor laws and tax regulations. Maintain documentation and audit processes for internal and external compliance. Data & Reporting Analyze compensation and benefits data to identify trends and provide actionable insights. Prepare reports and dashboards for HR leadership and business stakeholders. Stakeholder Collaboration Act as a subject matter expert for HR Business Partners and Talent Acquisition teams. Support mobility and expatriate compensation programs as needed. Qualifications Master’s degree in human resources, Business Administration, or related field. 5+ years of experience in compensation and/or benefits, preferably in a global or multinational environment. Strong knowledge of international compensation practices and benefits regulations. Proficiency in HRIS systems and data analysis tools (e.g., Excel, Workday, SAP SuccessFactors). Excellent analytical, communication, and project management skills. Certification such as CCP (Certified Compensation Professional) or CEBS (Certified Employee Benefit Specialist) is a plus. Preferred Attributes Experience working across multiple regions (e.g., India, Americas & Europe). Ability to manage multiple priorities in a fast-paced, dynamic environment. Strong cultural awareness and sensitivity. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description Role Overview: As the Support Operations Manager, you will be responsible for process optimization, technology systems management, and operational excellence across our customer support organization. This role focuses on the infrastructure, tools, and processes that enable our teams and BPO partners to deliver exceptional customer support to millions of students. Team Overview: Chegg’s Customer Support Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities Develop long-term operational strategies that anticipate scaling needs and technology evolution Develop operational best practices and serve as the cross-functional liaison between Chegg product teams and the Vendor Operations Manager Collaborate with the Automation and AI manager on long-term automation strategy and technical implementation Support the Advocate Enablement team with technology training and support Create comprehensive process documentation and implementation plans for future rollouts Collaborate with product and engineering teams to understand technology roadmap and plan operational adaptations Serve as primary administrator for customer support technology platforms (Gladly, CSR, MaestroQA) Manage technology vendor relationships and contract strategy for support tools Monitor platform performance and plan capacity improvements and optimizations Plan and implement changes that affect agent workflows and capabilities Design and test new operational processes before handoff to Vendor Operations Manager for BPO implementation Ensure all agents have proper technology access, tools configuration and technical support Required Bachelor's degree in Business, Operations Management, Engineering, or related field 5+ years of experience in operations management, business process optimization, or technology systems management 3+ years of experience managing customer support platforms and technology systems Proficiency in SQL, data analysis tools, and reporting platforms Experience administering customer support platforms (Gladly experience highly preferred) Proven track record in process improvement and operational optimization methodologies Strong analytical and problem-solving skills with attention to detail Excellent written and verbal English communication skills Experience working with cross-functional teams including engineering and product teams Strong project management skills with ability to manage multiple technical initiatives Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience Experience in EdTech or subscription-based business models Experience with automation tools and AI-powered customer support solutions Experience with vendor management for technology solutions Knowledge of API integrations and software development processes Familiarity with project management and process improvement methodologies (PMP, Lean, Six Sigma, Agile) Advanced degree in technical or business relevant field Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Job Description Role: Senior Product Designer Location: New Delhi, India The Role Chegg’s Learning Services org builds personalized learning tools that help students understand material, prep for exams, and gain confidence in their ability to take on any course. As we venture into redefining student support with cutting-edge AI innovations, we’re on the lookout for a Senior Product Designer. In this role, you will be responsible for designing user-centric, intuitive, and engaging digital learning environments that foster effective learning and engagement. You will work closely with cross-functional teams including product designers, product managers, and developers to design and optimize learning experiences that support a variety of student needs and goals throughout their learning journey. We need a designer who is not only a system thinker but also has incredible attention to details. Must Haves You excel in a fast-paced setting: you're at your best when things move quickly and can adapt swiftly to evolving project requirements. Proactivity is your middle name: You aren't afraid to break the mold, you are scrappy, you don’t wait for instructions; you’re always two steps ahead, eager to contribute and collaborate with the entire product development team. Your designs are bold and elegant: Minimum viable design is not your thing. You strive to make an impact via bold and polished designs. Receiving feedback is your way to thrive: You can articulate your design rationale to cross-functional teams and view feedback as a steppingstone to design excellence. You’re a cross-platform designer: You have experience designing responsive web and mobile applications. Responsibilities Design meaningful experiences aiming to enhance value by balancing user and business needs Develop expert-level knowledge of competitive and complementary products, stay informed on emerging design trends and tools, and share innovative ideas and opportunities with the team Create user flows and journey maps of the end-to-end experience to highlight areas of opportunity Collaborate closely with the Product Management, Product Marketing, Content Designers, and other Product Designers to continuously generate & prioritize solutions Work with research team to conduct research to gain insights about your proposed designs if needed Deliver delightful and impactful designs that bring our brand to life across the product experience and exhibit a high level of craft and refinement Foster and nurture a culture of design excellence, collaboration, and openness that places a strong emphasis on craftmanship and product quality while encouraging creativity and inspiration at every step of the design process Key Qualifications 5+ years as a User Experience Designer, creating excellent experiences that delight the customer & drive business results Experience designing for responsive web and mobile apps Strong visual, UI, and interaction design skills. Experience creating simple animations Ensure that visual design mock-ups are consistent with Chegg style and brand guidelines. Exceptional in thinking and designing holistically to create a coherent product experience. Strong presenter and compelling storyteller with the ability to evangelize new ideas. Proven skills in creating dynamic interactive prototypes. Relentless attention to detail and consistency. Proficiency in design tools such as Figma. Preferred Qualifications Experience in designing consumer-facing products. Bachelor's or Master's degree in Design or related field. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer

Role Overview: We are seeking a highly skilled and experienced Director of Workday. The incumbent will have end-to-end ownership of the Workday platform, driving HR operations to be scalable and efficient through system enhancements, troubleshooting, integrations, and data governance. This leadership role will involve managing a small team, overseeing complex HR system implementations, and ensuring the seamless operation and optimization of Workday across multiple HR processes. Key Responsibilities: End-to-End Ownership of Workday HCM System Drive the strategy and execution for Workday HCM system integration, troubleshooting, and system enhancements. Oversee data governance, ensuring data integrity and alignment with business objectives. Lead change management initiatives for Workday HCM system upgrades and enhancements. Team Leadership and People Management Lead a small team (1-2 members), ensuring effective collaboration, mentoring, and development. Manage cross-functional teams in executing complex HR technology projects. HR System Implementations & Process Optimization Take ownership of HR system implementations, focusing on design, change management, and testing. Work closely with HR, IT, and other relevant teams to define requirements and ensure seamless integration. Regulatory Compliance & Risk Management Ensure adherence to regulatory standards such as SOX and GDPR in Workday operations and configurations. Identify and mitigate any potential compliance risks related to HR systems and processes. Stakeholder Collaboration Collaborate with global teams and stakeholders to understand business requirements, challenges, and provide tailored solutions. Develop and manage relationships with cross-functional teams, vendors, and third-party consultants. Key Requirements: Experience: 9-12 years of experience in HR Technology, with a focus on Workday HCM. Workday Expertise: In-depth experience with Workday HCM modules, configuration, integrations, and enhancements. Team Management: Proven experience in managing a small team, with strong leadership and mentoring skills. HR Systems Implementation: Strong background in end-to-end HR system implementations, including design, testing, and change management. Regulatory Compliance: Understanding of SOX, GDPR, and other relevant regulatory requirements. Global Experience: International experience is an advantage but not required. Collaboration Skills: Comfortable working with teams of all sizes, from small project teams to large cross-functional groups. Desired Skills: Strong problem-solving and troubleshooting skills in HR technology systems. Excellent communication and interpersonal skills. Ability to navigate complex HR system landscapes and drive cross-functional alignment. Experience with data governance, reporting, and analysis in Workday. About Chegg: Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights