Job Description Job Summary: Looking for highly skilled data domain professional with 2- 4 years of relevant experience for Data Governance & Decision Enablement team. This role requires expertise in SQL, data analysis, tag management, product analytics, data instrumentation/logging and data governance. The ideal candidate will collaborate with multiple teams - Engineering, Product, Marketing, and Operations to accelerate product/feature launches to market and our customers, enabling business to take key data driven decision along with establishing high data quality standards, making teams self-serve Key Responsibilities SQL & Data Analysis: Query, transform, and analyze large datasets to generate insights. Tag Management: Implement, deploy and manage tracking tags using Adobe Tag Manager or similar tools and third party tools integration - Braze, mparticle, Branch etc., along with integration of different kind of APIs Data Governance: Maintain and establish standard for data cataloging, lineage tracking, classification, and quality assurance. Product Analytics: Use standard product analytics tools to track user behavior, product performance, funnel analysis, engagement and conversion analysis etc. and generate insights with graphs/reports/dashboard Cross-functional Collaboration: Work with different teams like Engineering, Product, Marketing, and Operations etc. to drive product/feature launches. Data Instrumentation/Logging: Implement event tracking, custom events, server side events, manage third-party tracking pixels, and ensure accurate data logging using standard data capture tools Required Tools/Skills SQL & Data Analysis: Databricks, Snowflake, Athena or similar tools/ecosystem etc. Tag Management: Adobe Tag Manager or similar tools like Google Tag Manager, and knowledge of Javascript and standard 3rd party CRM tools like Braze, mparticle, Optimizely etc. Product Analytics: Amplitude or similar tools like Google Analytics, Mixpanel, Heap etc. Data Instrumentation/Logging: Amplitude, Adobe or similar tools and working knowledge of git ecosystem, git commands, got repo, libraries, JSON structure etc. Automation Scripting: Any scripting language/tool/platform like python, Databricks etc. to automate day-to-day internal processes, pipeline and operations Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer Show more Show less

Job Description Role: Staff Application Security Engineer Location: New Delhi, India As a Staff Application Security Engineer at Chegg, you'll shape how security integrates into our product lifecycle, development pipelines, and developer onboarding. We're seeking a curious, collaborative, and strategic security professional to define, lead, and evolve our application security practices alongside product and infrastructure engineering teams. What You'll Do Perform secure design and code reviews, identifying and prioritizing risks, attack surfaces, vulnerabilities, and providing mitigation strategies. Drive the remediation of critical vulnerabilities and clearly communicate risks and solutions to stakeholders. Proactively eliminate entire vulnerability classes through security architecture improvements and secure coding practices. Continuously improve Chegg’s security posture with software and service platforms including Hackerone, Cobalt.io, and Wiz.io. Mentor and guide junior security engineers and cross-functional teams on secure software development best practices. What You'll Bring 8+ years of experience in application security, secure software development, and cloud infrastructure security. Experience securing APIs, microservices architectures, and addressing modern infrastructure security challenges. Deep understanding of authentication and authorization protocols such as OAuth, OIDC, SAML, and JWT. Hands-on experience with static application security testing (SAST) and software composition analysis (SCA) tools. Developer-level proficiency in at least one programming language—preferably Python, Java, JavaScript, or Golang. Familiarity with front-end and back-end technologies such as React, Next.js, TypeScript, Node.js, GraphQL, and/or Java. Creative, resourceful, and adaptive problem-solving capabilities. Excellent communication skills, both written and oral, with the ability to effectively engage with stakeholders at all levels. Strong ability to work independently and collaboratively across various teams, linking tactical initiatives to long-term strategic outcomes. A genuine passion for security and continuous learning. Stand-Out Qualifications Proven track record mentoring and developing junior team members. Relevant experience in offensive security, penetration testing, or red teaming. Expertise of cloud-native (AWS) technologies including containers, Kubernetes, and infrastructure-as-code (Terraform). Experience with Gitlab CI/CD. Contributions to the security community through open-source projects, research papers, or conference presentations. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ Chegg is an equal opportunity employer Show more Show less

Job Description Role: Specialist - Performance Marketing Location: New Delhi How We Work As a Team We live by some values, which guide how we work together as a global team. Our team members are encouraged to share their thoughts and feedback honestly, be outspoken and humble. We value diverse perspectives and strive to create an environment where everyone feels respected and included. We’re always exploring new ideas, experimenting, and learning from our mistakes. Teamwork is key. We support each other and communicate openly to achieve great results. We take ownership of our work and aim to deliver the best possible outcomes We Also Believe That a Happy And Engaged Team Is a Productive One. Some Of The Ways We Keep Things Light And Enjoyable, Even During Busy Times We host regular catch-ups where we leave “work talk” aside and just check in with one another. Every month, we recognize a team member for going above and beyond, celebrating their contributions with a special award and shoutout. We never miss a chance to celebrate! From birthdays to work anniversaries, we make sure every milestone is marked. Before diving into our meetings, we kick things off with icebreaker activities that help us connect and get to know each other better. Responsibilities Leverage your channel expertise to identify opportunities and provide strategic recommendations to optimize and drive performance marketing channel growth. Collaborate with internal stakeholders to gather campaign requirements, set up campaigns, and ensure accurate implementation across multiple ad platforms (Google Ads & Meta primarily). Update channel performance reports and provide actionable insights through timely commentary. Carry out regular health checks on the accounts to ensure they are set up and running as per best practice. Design & implement optimisation best practices for ad platforms. Conduct keyword research, expansion, and refinement to enhance campaign relevancy and performance. Proactively troubleshoot and resolve issues to ensure seamless campaign delivery and accurate reporting. Support in Q&A of testing documentation and implementation of experiments. Develop, document & implement relevant workflow processes. Work closely with the UK team and external partners on strategic projects and make recommendations for market or campaign expansion. Stay updated with industry trends, best practices, beta offerings and emerging technologies in ad operations. Apply new insights and knowledge to improve channel strategies and campaign tactics. Requirements Demonstrable expertise managing Google Ads campaigns with a track record of driving successful results. Candidates should have at least 5 years hands-on performance marketing experience. Preferred: knowledge of Meta or other paid social advertising platforms. Strong written and verbal communication skills are critical in this role, as it involves close collaboration with UK-based teams. Data analysis and reporting skills, with advanced Google Sheets / Excel skills required, and Tableau data visualization and GA4 experience beneficial. A bachelor's degree in marketing, communications, or similar. Bias towards action: quickly actioning opportunities, communicating effectively with stakeholders, and adapting approach in a fast-paced environment. Show more Show less

Role Overview: In your role as Director, Customer Support Operations you will lead our customer support operations in India. This role will focus on day-to-day management of the support function, implementing processes and systems, and ensuring high-quality service delivery while optimizing operational costs. Team Overview: The Student Advocacy Team (SAT) is a B2C support organization responsible for ensuring that Chegg customers are provided with the best customer care when our products or services fail to meet their expectations. We aim for quality, transparency, simplicity and convenience – providing help when and where needed. Responsibilities : • Manage the daily operations of our customer support and quality assurance teams, including hiring, training, and development • Implement standard operating procedures and quality frameworks for consistent service delivery • Lead the adoption and utilization of support systems and tools, including our omnichannel platform and quality monitoring solutions • Develop and monitor key performance indicators to track team performance and identify improvement opportunities • Demonstrated success building and managing quality assurance functions in customer support environments • Manage relationships with BPO partners to ensure service level agreements are met • Conduct data analysis using SQL, data visualization tools, and text analytics to generate actionable insights • Manage team capacity and scheduling to meet fluctuating support demands • Prepare and manage departmental budgets and forecasts Required: • 10+ years of experience in customer support operations, with at least 3-5 years in management roles • Experience scaling support teams to fit business needs • Experience managing customer support platforms and quality management tools • Ability to create decision-ready insights using SQL and reporting tools • Experience contracting and managing vendor/BPO relationships • Experience leveraging support metrics and managing agent and team lead performance • Bachelor's degree in business, operations management, or related field • Excellent English communication skills, both written and verbal Preferred Experience: • Experience in EdTech or subscription-based business models • Knowledge of AI-based support solutions and implementation experience • Experience with process improvement methodologies (Lean, Six Sigma) • Understanding of global support operations and best practices • MBA or related advanced degree About Chegg: Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights Show more Show less

Job Description Position Overview: The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements. The SME will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs. Eligibility Work experience of 3 years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage. Strong communication skills are essential for delivering live lessons to students in the US. Proficiency in facilitating sessions via Zoom or other online platforms is required. Diversified and in-depth subject knowledge with the required degree. Good grasp of subject-specific software/tools. Primary Responsibilities Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above. Deliver quality (QA score will validate) content in terms of Grading and Livechat. Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes. Proactively learn new activities/software/core-subjects and be a part of projects as and when required. Work on difficult tasks across all activities and deliver content without compromising quality. Provide suggestions/changes to activity guidelines or process documents. Review the content from external sources of all difficulty levels and send detailed feedback. Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead. Handle queries from outside experts (MNEs). Provide on-demand video support for students. Participate in community support initiatives to assist students and resolve their queries. Conduct Q&A sessions as needed to enhance student understanding and engagement. Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding. Support and guide MNEs in their day-to-day processes. Curate new tools and technology for respective subjects. Suggest additions/corrections in the current curriculum. Suggest new courses to be added as per market demand. Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed. Prepare initial reports for SME grading contribution and Livechat effectiveness. Secondary Responsibilities Analyze graded checkpoints and chats/video support and rate them as per defined standards. Present findings and recommendations in a plan that drives future process improvements. Why do we exist? Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: http://youtu.be/Fwf90zgaOLA Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg Chegg Corporate Career Page: https://jobs.chegg.com/ Chegg India: http://www.cheggindia.com/ Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/ Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers Chegg out our culture and benefits! http://www.chegg.com/about/working-at-chegg/benefits/ http://techblog.chegg.com/ Chegg is an equal opportunity employer Show more Show less