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2.0 - 6.0 years
0 Lacs
maharashtra
On-site
The Forest Club Resort in Karjat is offering a serene escape with India's Largest Meandering Pool, accessible directly from luxurious executive rooms. The resort, located just 1.5 hours from Mumbai and Pune, is set on a hill with breathtaking views of Karjat's lush greenery. Guests can enjoy a unique charm, beautiful trees, modern amenities, and perfect hospitality, promising a memorable stay. The resort also boasts another magnificent infinity pool with stunning views of the green landscape. This is a full-time on-site role for a Front Office Assistant located in Karjat. As a Front Office Assistant, you will be responsible for managing daily front office operations. Your duties will include greeting guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. You will need to coordinate with other departments to ensure guest satisfaction and handle inquiries and complaints efficiently. To excel in this role, you should possess strong customer service skills, a friendly demeanor, and a professional appearance. Excellent verbal and written communication skills are essential, along with proficiency in managing reservations, check-ins, and check-outs. You should be able to handle guest inquiries and resolve complaints effectively. Good organizational and multitasking abilities are required, along with knowledge of front office operations and hospitality industry standards. Basic computer proficiency and experience with office software are also necessary. Previous experience in a similar role would be beneficial, and a Bachelor's degree in Hospitality Management or a related field is preferred.,
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience. Responsibilities Greet and welcome guests as they arrive. Assist with check-ins and check-outs in a timely and efficient manner. Handle guest inquiries and resolve complaints promptly. Provide guests with information about the facilities, services, and local attractions. Maintain accurate records of guest interactions and transactions. Ensure the lobby and other guest areas are clean and well presented. Support other departments as needed to ensure seamless guest experiences. This is a Full-time position with benefits including food provided, paid time off, and provident fund. The schedule may involve day shift, evening shift, morning shift, or rotational shift. A yearly bonus is also included. For this role, the ability to commute or relocate to Bengaluru, Karnataka is required. A Diploma is preferred for education qualifications, and a minimum of 3 years of experience in guest services is also preferred. Knowledge of Kannada and English languages is preferred. This position requires in-person work, and the expected start date is 14/07/2025.,
Posted 1 month ago
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