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2.0 - 6.0 years
6 - 10 Lacs
bengaluru
Hybrid
Role & responsibilities Position Title: Analyst Banking Operations Career Level: P1 Job Category: Associate Role Type: Hybrid Job Location: Bangalore Value Preposition We are looking for a highly motivated, analytical, and resourceful Operations Analyst who can support FCBs growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability About the Team: The Data Stewardship team is a group of dedicated professionals who ensure clean, reliable and accurate business data within the bank. Our values drive everything we do. Join us and make a meaningful impact on your career. Impact In this role you will be responsible for providing professional, timely and efficient service to FCB client requests through the processing of ensuring data quality. You will do this by proactively driving and contributing to First Citizens vision of clean, reliable and accurate business data. Data Stewardship also involves the identification and maintenance of relationships between receivables and other third-party sources. You will be required to review system generated tasks to identify relationships; perform maintenance request to update record attributes as needed. At times provide support of user acceptance testing for data remediation projects. You will work with colleagues and management to improve the quality of client service delivered to our clients. Key Deliverables Accuracy and Attention to detail Evaluate and monitor data quality, integrity, accuracy and consistency to include identifying and reporting anomalies. Understand internal data flows. Organization and timeliness Prioritize work to meet service level agreements for various lines of business. You identify and escalate in a timely manner complex issues or situations that require further analysis or investigation to determine nature of the problem to identify a feasible solution for client. Initiative and continuous improvement Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or ongoing projects related to data remediation. Compliance Compliance with all First Citizen Bank regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs. Display clear understanding of key risk in processing and aid in identifying and driving implementation of solution. Accountability - Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Assist the Supervisor/Manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements Skills and Qualification Functional Skills: Analytical and Organizational Skills Strong organizational and time management skills are important as multi-tasking is essential Ability to prioritize effectively Must have excellent verbal, written and interpersonal communication skills Decision making under pressure . Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Proactive in escalating potential risks to seniors in the team or manager. Team member Engagement Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes. Lead/Support data remediation projects as assigned Education and Experience: Degree/masters degree in Banking and Finance 2-4 yrs. of legal entity data/Client Master data management experience Proficient with Informatica MDM US banking experience is a plus. Technical/Business Skills: Data Analysis & reporting a. Excellent analytic and reporting skills b. Experience with Informatica MDM C. Expertise on MS office tools Leadership Qualities (For People Leaders) NA Relationships & Collaboration Reports to: Senior Manager, Banking Operations Partners: Onshore teams and various business lines . Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Posted 9 hours ago
10.0 - 12.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Operations Team Leader,AVP Position Overview Job Title- Operations Team Leader, AVP Location- Jaipur, India Role Description : As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to.Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time Measurement and adherence to KPIs Keeping errors and operational risks under control Managing crisis without operational loss. Driving Efficiency Gain related projects through various initiatives / changes People Management - Recruitment, development, training and managing attrition. Help in System transformation projects. Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls) Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue Conduct regular operational performance reviews and participate in monthly self-assessments Effectively manage risk and foster an environment where team is fully aware of Operational Risk management. Develop relationship and credibility with sending location and all internal stakeholders Ensure performance of staff meet or exceed expectations Ensure all Group Policies requirements are adhered Cross train available resources to ensure 100% backup within the areas under control Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business Assisting the Team Manager in decision making and taking complete ownership of the situation Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team Ensure all ISO documents are kept up to date and are being reviewed periodically Ensure Quality awareness within the team Ensure all process maps are available and six sigma tools are being used for minimizing variations Manage transitions from time to time Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports) Your skills and experience: Essential Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills Knowledge on SWIFT Features, Product & Services Good understanding of Regulatory & Compliance & Risk & Control Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release Effective decision making and leadership skills. Expertise in insourcing tasks from Onshore locations Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients Ability to effectively execute presentations and communications to clients internally and externally Must be team builder and facilitator managing potentially conflicting objectives Proven track record of managing teams of large size Desirable Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application. Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage Thorough knowledge of db electronic banking products and flow of instructions Subject Matter expert in Cash products Good understanding of Migrations requirement and have migrated couple of business in the past Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided Innovative approach to work and continuously identify and implement process improvements Seek opportunities to improve service processes, minimize operational risk and reduce costs Strong analytical skills, detail orientation, service commitment and solid people management skills Strong awareness of risk control Must be prepared to work in a shift in line with regions supported Skills Good situational leadership capability Sound proficiency on Computers Strong interpersonal / good negotiations skills are required. Team management and leadership skills will be essential for this role. Follow through skills, Effective communication skills, ability to confidently handle internal client Futuristic and innovative approach will be an added advantage How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 3 days ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
You will be responsible for performing cash management operations such as cash handling, check processing, return items, and lock-box operations. Additionally, you will serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives, including training new team members and lower-level personnel. Participating in compliance-related activities to minimize losses and assisting with cash & trade operational project needs will also be part of your role. It is crucial to appropriately assess risk when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets. To qualify for this role, you should have demonstrated basic experience in cash management processing and transaction services. Proficiency with Microsoft Office tools and data entry skills are essential. A Bachelor's degree, preferably in Finance or Accounting, is required for this position. Please note that this job description offers a high-level overview of the responsibilities involved, and other job-related duties may be assigned as needed. This position falls under the Job Family Group of Operations - Transaction Services, specifically within the Job Family of Cash Management. It is a Full-time role requiring the most relevant skills as outlined in the qualifications section above. For additional or complementary skills, please refer to the provided information or reach out to the recruiter. If you require a reasonable accommodation due to a disability to access search tools or apply for a career opportunity, please review the Accessibility at Citi information. You can also refer to Citigroup's EEO Policy Statement and the Know Your Rights poster for further details.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The Cash and Trade Proc Rep 5 role involves processing basic to relatively complex transfers in coordination with the Transaction Services team. Your main responsibility is to perform moderately complex cash & trade operation tasks, providing processing assistance for assigned projects. In this role, you will perform cash management operations such as cash handling, check processing, return items, and lock-box operations. Additionally, you will serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives by training new team members and lower-level personnel. Participating in compliance-related activities to minimize losses and assisting with cash & trade operational project needs are also part of your responsibilities. It is crucial to appropriately assess risk when making business decisions, giving particular consideration to the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, as well as escalating, managing, and reporting control issues with transparency. To qualify for this position, you should have 2-4 years of relevant experience, demonstrated basic experience in cash management processing and transaction services, and proficiency with Microsoft Office tools and data entry skills. A High School diploma or equivalent is required for education. Please note that this job description offers a high-level overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, and Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to utilize our search tools and/or apply for a career opportunity, please review Accessibility at Citi. Thank you for considering this opportunity with Citi.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a Cash Management Operations Specialist, your responsibilities will include performing various cash management operations such as cash handling, check processing, return items, and lock-box operations. You will also serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives by providing guidance to new team members and lower-level personnel. Additionally, you will participate in compliance-related activities to minimize losses and assist with cash & trade operational project needs. It is crucial for you to appropriately assess risks when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets. This involves driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment in your behavior and business practices, and transparently managing and reporting control issues. To qualify for this role, you should have demonstrated basic experience in cash management processing and transaction services. Proficiency with Microsoft Office tools and strong data entry skills are also required. A Bachelor's degree, preferably in Finance or Accounting, is necessary for this position. Please note that this job description offers a high-level overview of the duties performed, and additional job-related tasks may be assigned as needed. If you are a person with a disability and require a reasonable accommodation to access our search tools or apply for a career opportunity, please review the Accessibility at Citi guidelines. For more information on Equal Employment Opportunity at Citi, you can view Citis EEO Policy Statement and the Know Your Rights poster.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
The Cash and Trade Proc Rep 5 role is an entry-level position where you will be responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. Your main objective will be to perform moderately complex cash & trade operation tasks by providing processing assistance for assigned projects. Your responsibilities will include performing cash management operations such as cash handling, check processing, return items, and lock-box operations. You will also serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives, where you will train new team members and lower-level personnel. Additionally, you will participate in compliance-related activities to minimize losses and assist with cash & trade operational project needs. It is essential to appropriately assess risk when making business decisions, with a focus on safeguarding Citigroup's reputation and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues transparently. To be successful in this role, you should have 2-4 years of relevant experience, demonstrated basic experience in cash management processing and transaction services, as well as proficiency with Microsoft Office tools and data entry skills. A High School diploma or equivalent is required for this position. Please note that this job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
The Cash and Trade Proc Rep 4 role involves processing regular, restricted, and legal transfers in coordination with the Transaction Services team. You will be responsible for performing moderately complex cash and trade operation tasks, providing processing assistance for assigned projects. Your responsibilities will include providing instructions for various tasks such as receipts and authentication, processing and recording, and reporting and reconciliation. You will also handle cash management operations, including cash handling, check processing, return items, and lock-box operations. Additionally, you will participate in User Acceptance Testing (UAT), implementation, and assist in training new team members, as well as monitoring and reporting errors to ensure compliance with audit and control policies. As part of your role, you will follow procedures and controls required for custody accounts, provide feedback on project-related activities, and ensure that clients" needs are met while delivering an exceptional client experience. You will be expected to assess risk appropriately in business decisions, with a focus on safeguarding Citigroup's reputation, clients, and assets by complying with laws, rules, and regulations, adhering to policies, and maintaining ethical standards. To be successful in this role, you should have 1-3 years of relevant experience, effective written and verbal communication skills, and a High School diploma or equivalent. Please note that this job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, encouraging all qualified interested applicants to apply for career opportunities. If you require a reasonable accommodation due to a disability, you can review accessibility options at Citi. In summary, the Cash and Trade Proc Rep 4 role involves processing various transfers, performing cash management operations, participating in training and monitoring activities, and ensuring compliance with policies and regulations to provide exceptional client service and safeguard Citigroup's interests.,
Posted 1 month ago
7.0 - 10.0 years
15 - 25 Lacs
Chennai
Hybrid
Technical & Behavioral Competencies BE in Computer Science or Business Information systems or related IT field, or equivalent work experience required. Experience: 5-7 years of experience in Business Analysis Good analytical skills Experience with payment processing, check processing, ACH, EFT, lockbox, controlled disbursement, settlements and cash pooling/concentration, Fedwire, CHIPS, SWIFT Basic knowledge of Accounting and Finance Skills in understanding of MONTRAN payment processing system - nice to have Fluent in written and verbal communication in English Experienced with the documentation of software interfaces Experienced with the documentation of business processes Experienced in the design of the architecture of new applications or services Possess strong problem-solving skills and good time management skills Have the ability and interest to learn about new products
Posted 2 months ago
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