Chat Process Associate Sales/Upselling Sampoorna Consultants Pvt. Ltd

1.0 - 3.0 years

1 - 4 Lacs

Gurugram

Work from Office

To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures To ensure prompt and accurate information being provided with appropriate resolution To achieve operational targets as defined by for the process To maintain queue levels to agreed SLA targets levels To achieve and maintain a good knowledge/capability When dealing with customers aspire to deliver an excellent customer experience via Chats, back office or on calls To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams T...

Posted 3 months ago

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Chat Process Associate Sales/Upselling Sampoorna Consultants

1.0 - 3.0 years

1 - 4 Lacs

Gurugram

Work from Office

Posted 3 months ago

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Subject Matter Expert - Web Development Chegg

3 - 5 years

5 - 7 Lacs

Mumbai, Delhi / NCR, Bengaluru

Work from Office

Position Overview: The Subject Matter Expert (SME) plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The SME will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets established standards. Additionally, the SME will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feed...

Posted 5 months ago

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