Customer Support Lead The Economic Times

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Support Lead at Times Internet, you will play a crucial role in enhancing the experience of premium customers across Economic Times digital products. Your responsibilities will include: - Leading end-to-end customer support operations to ensure timely and empathetic resolution of queries from premium users. - Owning and optimizing the Freshdesk setup, including workflows, SLAs, reporting, ticket categories, and escalation matrices. - Developing and enhancing chatbot experiences using tools like Freshchat or other AI platforms. - Collaborating with product and tech teams to train AI on resolving FAQs, edge cases, and context-sensitive requests. - Designing and implementing autom...

Posted 1 month ago

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Customer Support Lead The Economic Times

4.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an e...

Posted 1 month ago

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Customer Support Lead Times Internet

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be the Customer Support Lead for Times Internet, an organization that creates premium digital products to simplify and enhance the lives of millions. As India's largest digital products company, Times Internet has a significant presence across various categories like News, Sports, Fintech, and Enterprise solutions. The portfolio includes iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, and more, crafted to enrich experiences and bring users closer to their interests and aspirations. You will lead end-to-end customer support operations for premium users across Economic Times digital products, including ET Prime and ET Masterclass. Your responsibilities will include ensuring...

Posted 5 months ago

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