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5.0 years
0 Lacs
India
On-site
Apply only if you are: Willing to relocate to Indore and working from Office. You can attend an In-Office Interview. You have Experience with the Mandatory Skills mentioned in the JD below. JS TechAlliance Consulting Private limited is a global IT solutions company that provides full-cycle services in the areas of software development, web-based enterprise solutions, mobile application design, and portal development. We combine solid business domain experience, technical expertise, profound knowledge of industry trends, and a quality-driven delivery model to offer progressive end-to-end web solutions. Our goal is to provide specialized mobile software and web business solutions while providing business consulting to our clients. Our team of Android/iOS/J2EE/Web professionals has rich IT experience and a better capability to understand your business world. Job Description:- We are seeking a talented Python Developer with hands-on experience in AI chatbot development and familiarity with Model Context Protocol (MCP) to join our AI team. You will be responsible for developing intelligent, context-aware conversational systems that integrate seamlessly with our internal knowledge base and enterprise services. The ideal candidate is technically proficient ,proactive, and capable of translating complex AI interactions into scalable backend solutions. Key Responsibilities 1. Design and develop robust AI chatbots using Python and integrate them with LLM APIs(e.g., OpenAI, Google AI, etc.). 2. Implement and manage Model Context Protocol (MCP)-(Mandatory) for optimize context injection, session management, and model-aware interactions. 3.Build and maintain secure pipelines for knowledge base access that allow the chatbot to accurately respond to internal queries. 4.Work with internal teams to define and evolve the contextual metadata strategy (roles, user state, query history, etc.). 5.Contribute to internal tooling and framework development for contextual AI applications. Required Skills & Experience 1. 5+ years of professional Python development experience. 2. Proven track record in AI chatbot development, particularly using LLMs.(Mandatory) 3. Understanding of Model Context Protocol (MCP) and its role in enhancing AI interaction fidelity and relevance. 4. Strong experience integrating with AI APIs (e.g., OpenAI, Azure OpenAI). 5. Familiarity with Retrieval-Augmented Generation (RAG) pipelines and vector-basedsearch (e.g., Pinecone, Weaviate, FAISS). 6. Experience designing systems that ingest and structure unstructured knowledge (e.g., PDF,Confluence, Google Drive docs). 7. Comfortable working with RESTful APIs, event-driven architectures, and context-awareservices.8.Good understanding of data handling, privacy, and security standards related to enterpriseAI use. Job Location: Indore Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 WhatsApp : 8224006397 Job Type: Full-time Application Question(s): Can you attend an In-office Interview? Do you live in Indore? Can you join on Immediate basis? Education: Bachelor's (Required) Experience: Model Context Protocol (MCP): 3 years (Required) LLM APIs: 3 years (Required) Artificial Intelligence: 2 years (Required) Python: 5 years (Required) Location: Vijay Nagar, Indore, Madhya Pradesh (Required) Work Location: In person
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Kanayannur, Kerala, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Consulting – AI Enabled Automation – Senior - Full Stack We are seeking a Senior Conversational Developer with extensive experience in designing and implementing complex solutions on Python, data engineering, JavaScript, ReactJS and node.JS. The ideal candidate should also have experience in conversational AI including leveraging Generative AI for developing chatbot solutions. Key Responsibilities: Lead the design, development, and deployment of applications. Write custom JavaScript code and integration with backend services. Collaborate with stakeholders to gather requirements and meet business needs. Test, debug, and refine to ensure optimal performance and user experience. Provide mentorship and code reviews for junior developers. Qualifications: Requires 3-5 years minimum prior relevant experience Bachelor's degree in computer science, Information Technology, or related field. Minimum of 5 – 8 years of experience in chatbot development. Advanced proficiency in JavaScript, including experience with asynchronous programming, AJAX, and API integrations. Knowledge of NLP and ML techniques in the context of conversational AI. Experience with other chatbot platforms is a plus. Strong problem-solving skills and the ability to work in a dynamic environment. Excellent communication skills for effective collaboration with technical and non-technical teams. A portfolio demonstrating successful chatbot projects is preferred. Skills: Strong skills in Python, JavaScript framework / related web technologies server-side programming such as node.JS and Azure cloud. Familiarity with API design and development, including RESTful APIs and web services. Experience with databases, including relational and understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Familiarity with NLP and ML applications in chatbots, feature extraction, entity extraction, intent classification etc. Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving, analytical and project management skills Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Key Responsibilities Advanced Model Development: Design and implement cutting-edge deep learning models using frameworks like PyTorch and TensorFlow to address specific business challenges. AI Agent and Chatbot Development: Create conversational AI agents capable of delivering seamless, human-like interactions, from foundational models to fine-tuning chatbots tailored to client needs. Retrieval-Augmented Generation (RAG): Develop and optimize RAG models, enhancing AI’s ability to retrieve and synthesize relevant information for accurate responses. Framework Expertise: Leverage LLAMAIndex and LangChain frameworks for building agent-driven applications that interact with large language models (LLMs). Data Infrastructure: Expertise in managing and utilizing data lakes, data warehouses (including Snowflake), and Databricks for large-scale data storage and processing. Machine Learning Operations (MLOps): Manage the full lifecycle of machine learning projects, from data preprocessing and feature engineering through model training, evaluation, and deployment, with a solid understanding of MLOps practices. Data Analysis & Insights: Conduct advanced data analysis to uncover actionable insights and support data-driven strategies across the organization. Cross-Functional Collaboration: Partner with cross-departmental stakeholders to align AI initiatives with business needs, developing scalable AI-driven solutions. Mentorship & Leadership: Guide junior data scientists and engineers, fostering innovation, skill growth, and continuous learning within the team. Research & Innovation: Stay at the forefront of AI and deep learning advancements, experimenting with new techniques to improve model performance and enhance business value. Reporting & Visualization: Develop and present reports, dashboards, and visualizations to effectively communicate findings to both technical and non-technical audiences. Cloud-Based AI Deployment: Utilize AWS Bedrock, including tools like Mistral and Anthropic Claude, to deploy and manage AI models at scale, ensuring optimal performance and reliability. Web Framework Integration: Build and deploy AI-powered applications using web frameworks such as Django and Flask, enabling seamless API integration and scalable backend services. Technical Skills Deep Learning & Machine Learning: Extensive hands-on experience with PyTorch, TensorFlow, and scikit-learn, along with large-scale data processing. Programming & Data Engineering: Strong programming skills in Python or R, with knowledge of big data technologies such as Hadoop, Spark, and advanced SQL. Data Infrastructure: Proficiency in managing and utilising data lakes, data warehouses, and Databricks for large-scale data processing and storage. MLOps & Data Handling: Familiar with MLOps and experienced in data handling tools like pandas and dask for efficient data manipulation. Cloud Computing: Advanced understanding of cloud platforms, especially AWS, for scalable AI/ML model deployment. AWS Bedrock: Expertise in deploying models on AWS Bedrock, with tools such as Mistral and Anthropic Claude. AI Frameworks: Skilled in LLAMAIndex and LangChain, with practical experience in agent-based applications. Data Visualization: Proficient in visualization tools like Tableau, Power BI for clear data presentation. Analytical & Communication Skills: Strong problem-solving abilities with the capability to convey complex technical concepts to diverse audiences. Team Collaboration & Leadership: Proven success in collaborative team environments, with experience in mentorship and leading innovative data science projects. Qualifications Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related field. Experience: Specializing in deep learning, including extensive experience in PyTorch and TensorFlow. Advanced AI Knowledge: Familiarity with reinforcement learning, NLP, and generative models. Benefits: Friendly Work Environment Work-Life Balance Company-Sponsored Medical Insurance 5-Day Work Week with Flexible Timings Frequent Team Outings Yearly Leave Encashment Location: Ahmedabad
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Trivandrum, Kerala, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Consulting – AI Enabled Automation – Senior - Full Stack We are seeking a Senior Conversational Developer with extensive experience in designing and implementing complex solutions on Python, data engineering, JavaScript, ReactJS and node.JS. The ideal candidate should also have experience in conversational AI including leveraging Generative AI for developing chatbot solutions. Key Responsibilities: Lead the design, development, and deployment of applications. Write custom JavaScript code and integration with backend services. Collaborate with stakeholders to gather requirements and meet business needs. Test, debug, and refine to ensure optimal performance and user experience. Provide mentorship and code reviews for junior developers. Qualifications: Requires 3-5 years minimum prior relevant experience Bachelor's degree in computer science, Information Technology, or related field. Minimum of 5 – 8 years of experience in chatbot development. Advanced proficiency in JavaScript, including experience with asynchronous programming, AJAX, and API integrations. Knowledge of NLP and ML techniques in the context of conversational AI. Experience with other chatbot platforms is a plus. Strong problem-solving skills and the ability to work in a dynamic environment. Excellent communication skills for effective collaboration with technical and non-technical teams. A portfolio demonstrating successful chatbot projects is preferred. Skills: Strong skills in Python, JavaScript framework / related web technologies server-side programming such as node.JS and Azure cloud. Familiarity with API design and development, including RESTful APIs and web services. Experience with databases, including relational and understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Familiarity with NLP and ML applications in chatbots, feature extraction, entity extraction, intent classification etc. Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving, analytical and project management skills Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
5.0 years
4 - 6 Lacs
Chandigarh, India
Remote
Experience : 5.00 + years Salary : ZAR 480000-660000 / year (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Chat Inc) (*Note: This is a requirement for one of Uplers' client - Chat Inc) What do you need for this opportunity? Must have skills required: MUI, NestJS, Nextjs, react, Git, Google Firebase, Node Js, TypeScript, Cloud Server (Google / AWS), MongoDB, PostgreSQL, MySQL, Database schema design, ClickHouse, Firebase Chat Inc is Looking for: Role : Sr. Database Engineer- Remote Experience Required: 4+ years Engagement: Fulltime Permanent role (Payroll will be managed by client EOR partner in India) Client Insights: Chat Inc is a global Chat Solutions company and Meta Business partner located in Cape Town, South Africa. Our primary focus lies in leveraging the WhatsApp Business platform to design and build robust Software, Integrations, and APIs for various industry segments such as Retail, Manufacturing, Transport and Logistics, Aviation, FMCG, Agriculture, Contact Centre, Recruitment, BPO & IT. In a nutshell, we love to solve interesting business challenges using the power of business messaging tools. We’ve done our 10 000 hours building WhatsApp solutions, and have established a long standing track record of innovation in helping clients solve uniquely African business challenges. Some of our notable achievements have been building the first ever Retail credit application and document collection chatbot eight years ago. In addition, helping FlySAfair to deliver boarding passes through WhatsApp, as well as DStv offering customer self-service using WhatsApp, both firsts on the continent. Client current our journey: We are at the scale-up phase of our journey, looking at rapid global growth within the next 6 - 18 months. If you think you have what it takes to help us achieve this, then jump on board and help us take our systems and business to the next level. As a team we are still relatively lean and have been operating in a startup environment. Everyone has been wearing multiple hats and as a collective we drove the business forward. We are looking to change that and are looking to expand our technical skills deeper into our tech stack. We are entering into a great phase where you don't have as many hats as a small startup but you still get a lot of freedom and exposure that the corporate environment lacks. What You’ll Do You will be a key member of the team helping, with planning and implementing new solutions. Responsibilities : Assist with selecting the appropriate database technology Help strategise a system growth plan to support higher system use. Build and design database Schema’s Database monitoring and tuning Building of Reports Knowledge share of skills with support and other developers 3rd Level support on a data level Requirements : Must Have Experience With The Following Databases ClickHouse MySQL Cloud SQL MongoDb PostgreSQL Good to have: FireBase Preferred Qualifications: Certification Google Cloud (IE Cloud Architect, Cloud Developer, Cloud Database Engineer) Experience With Cloud Hosting platform: Google Cloud Platform Bonus Skills: React NextJs MUI NestJs TypeScript JavaScript Node JS Javascript Git Ideal candidate will be: Go-getter attitude with a passion for technology; Enquiring and problem-solving mindset; Attention to detail; Start-up experience from scalable product-based domain Experience working on high volume data Who can work independently without any constant technical guidance What we offer: Flexible working environment; Competitive compensation package Great opportunity to have your voice heard and play a critical role in scaling a SaaS business Opportunity to learn and grow in the chat space; Grow your career and become part of a global company. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Posted 1 week ago
4.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level! About the Business Units EconomicTimes.com is India’s leading destination for students, business owners, mid and senior management professionals, academics, thinkers, and polity alike. Economictimes.com's reach among small enterprises, professionals, and the business community is unprecedented - 80% of time spent on business news in India is on ET. Over 50 million monthly unique users on the platform, 13+ million audiences on social handles and several million newsletter subscribers. ET shapes India Inc’s views and opinions. EconomicTimes.com is from the brand stable of Times Internet, India’s largest digital products company - seven of the ten netizens in India consume one or more of Times Internet products. Our products inform, entertain and enable 500 Mn+ internet users every month. Our product suite of over 35 brands includes EconomicTimes.com, ETMoney, and TimesofIndia.in, Eight regional news destinations, TechGig, Gaana, and MX Player, among others About the Role: We are looking for a proactive and customer-obsessed Customer Support Lead to elevate the experience of our premium customers across Economic Times digital products, including ET Prime and ET Masterclass. The ideal candidate will be hands-on with support tools like Freshdesk, experienced in leading high-touch customer support operations, and skilled in deploying AI-driven automation, including chatbot training and optimization. Work Responsibilities: Lead end-to-end customer support operations, ensuring timely and empathetic resolution of all queries raised by our premium users. Own and optimize the Freshdesk setup – workflows, SLAs, reporting, ticket categories, and escalation matrices. Develop and continuously improve chatbot experiences using tools like Freshchat or other AI platforms. Collaborate with product and tech teams to train AI on resolving frequently asked questions, edge cases, and context-sensitive requests. Design and implement automation workflows to reduce resolution time and increase first-contact resolution rate. Analyze support trends and generate monthly insights to drive process improvement. Conduct regular training and upskilling for support executives on product knowledge, soft skills, and system updates. Act as the voice of the customer in internal forums, ensuring customer pain points are understood and addressed cross-functionally. Skills, Experience & Expertise: 4–7 years of experience in customer support, with at least 2 years in a team lead or process owner role. Strong experience in using Freshdesk or similar CRM tools. Hands-on experience with setting up and managing chatbots and AI-driven helpdesk solutions. Understanding of customer journey design, support SLAs, and knowledge base management. Data-driven mindset with comfort in working with analytics dashboards and ticket trend reports. Excellent written and verbal communication skills with high empathy quotient. Prior experience supporting premium or high-ticket customers is a plus.
Posted 1 week ago
4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About Position: We are conducting an in-person hiring drive for the position of AIML Engineer in Hyderabad on 26th July 2025. Interview Location is mentioned below: Interview Location: Gate 11, Argus Block-Sattva Knowledge City, 6th Floor Beside T-hub, Silpa Gram Craft Village, Madhapur Rai Durg, Hyderabad, 500081. We are looking for an experienced and talented AIML Developer to join our growing data competency team. The ideal candidate will have a strong background in working with GEN AI , ML ,LangChain, LangGraph, Microservices (Fast API), Prompt engineering. You will work closely with our data analysts, engineers, and business teams to ensure optimal performance, scalability, and availability of our data pipelines and analytics. Role: AIML Engineer Job Location: All Persistent Location Experience: 4 -12 Years Job Type: Full Time Employment What You'll Do: Develop and fine-tune LLMs for real-world use cases Build and optimize RAG pipelines using Langchain or similar tools Integrate GenAI capabilities into enterprise applications Hands on Python coding exp Work with vector databases and embedding techniques Collaborate with cross-functional teams on AI-driven features We’re looking for a skilled engineer with hands-on experience in LLMs, LangChain, and chatbot development. Expertise You'll Bring: 4+ years of experience working with data science. Strong Python skills and familiarity with TensorFlow, PyTorch, and scikit-learn are essential Basic understanding of Flask, Django, or FastAPI is a plus. Strong analytical, problem-solving, and troubleshooting skills. Ability to work independently and in a collaborative team environment. Cloud deployment knowledge on AWS, Azure, or GCP is a must. You’ll work on real-world GenAI applications in a collaborative, fast-paced environment. Stay updated with the latest in GenAI and contribute to innovative solutions. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
Posted 1 week ago
24.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Global CRM Martech MNC requires Sr Executive( Order processing and Dispatch)- Thane (Wagle estate) One of our client a part of American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more. We are looking out for Sr Executive- Operations and Dispatch for our client office at Thane ( Wagle estate) PFB The JD Client - Global Martech and Loyalty MNC Role- Sr Executive- Operations and dispatch Location- Thane Experience -2- 5 in operations and dispatch in Fintech/ Loyalty solution company preferably Compensation- Competitive Joining-15 days maximum Qualification- Graduate PFB THE JD Job Description :- This role is ideal for someone who has previously worked in a loyalty management company and has hands-on experience managing the dispatch of physical gifts. The candidate should be detail-oriented, organized, and capable of handling daily logistics operations. Key Responsibilities Handle end-to-end dispatch operations for physical rewards/gifts. Coordinate with warehouse, logistics partners, and internal teams to ensure timely deliveries. Track and update dispatch status, manage delays and escalate issues proactively. Oversee inventory movement, stock reconciliation, and packaging QC. Maintain accurate logs and prepare reports for stock, dispatch, and delivery performance. Manage returns, damaged goods, and coordinate with vendors for replacements. Liaise with courier companies for pickup scheduling, tracking support, and dispute resolution. Ensure compliance with internal SOPs and client-specific packaging/delivery standards. Skills Qualifications 24 years of experience in dispatch/operations roles in a loyalty or gift company Strong knowledge of dispatch coordination, shipping documentation, and courier tracking. Hands-on experience with Excel and ERP/dispatch systems. Good communication skills to coordinate across vendors and internal teams. Ability to manage multiple orders and timelines with strong attention to detail. Problem-solving mindset and ownership of assigned tasks If the position interests you and you find a fitment kindly share your updated cv at career@megmaservices.co.in or contact Rajat- 7011354635 Updated cv Kindly share the following details Overall Experience Current CTC Expected ctc Reason for leaving current /last jobs Opem to work at thane Relevant experience in Dispacth n operartiosn This job is provided by Shine.com
Posted 1 week ago
24.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Global CRM Martech MNC requires Sr Executive( Order processing and Dispatch)- Thane (Wagle estate) One of our client a part of American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more. We are looking out for Sr Executive- Operations and Dispatch for our client office at Thane ( Wagle estate) PFB The JD Client - Global Martech and Loyalty MNC Role- Sr Executive- Operations and dispatch Location- Thane Experience -2- 5 in operations and dispatch in Fintech/ Loyalty solution company preferably Compensation- Competitive Joining-15 days maximum Qualification- Graduate PFB THE JD Job Description :- This role is ideal for someone who has previously worked in a loyalty management company and has hands-on experience managing the dispatch of physical gifts. The candidate should be detail-oriented, organized, and capable of handling daily logistics operations. Key Responsibilities Handle end-to-end dispatch operations for physical rewards/gifts. Coordinate with warehouse, logistics partners, and internal teams to ensure timely deliveries. Track and update dispatch status, manage delays and escalate issues proactively. Oversee inventory movement, stock reconciliation, and packaging QC. Maintain accurate logs and prepare reports for stock, dispatch, and delivery performance. Manage returns, damaged goods, and coordinate with vendors for replacements. Liaise with courier companies for pickup scheduling, tracking support, and dispute resolution. Ensure compliance with internal SOPs and client-specific packaging/delivery standards. Skills Qualifications 24 years of experience in dispatch/operations roles in a loyalty or gift company Strong knowledge of dispatch coordination, shipping documentation, and courier tracking. Hands-on experience with Excel and ERP/dispatch systems. Good communication skills to coordinate across vendors and internal teams. Ability to manage multiple orders and timelines with strong attention to detail. Problem-solving mindset and ownership of assigned tasks If the position interests you and you find a fitment kindly share your updated cv at career@megmaservices.co.in or contact Rajat- 7011354635 Updated cv Kindly share the following details Overall Experience Current CTC Expected ctc Reason for leaving current /last jobs Opem to work at thane Relevant experience in Dispacth n operartiosn This job is provided by Shine.com
Posted 1 week ago
24.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Global CRM Martech MNC requires Sr Executive( Order processing and Dispatch)- Thane (Wagle estate) One of our client a part of American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more. We are looking out for Sr Executive- Operations and Dispatch for our client office at Thane ( Wagle estate) PFB The JD Client - Global Martech and Loyalty MNC Role- Sr Executive- Operations and dispatch Location- Thane Experience -2- 5 in operations and dispatch in Fintech/ Loyalty solution company preferably Compensation- Competitive Joining-15 days maximum Qualification- Graduate PFB THE JD Job Description :- This role is ideal for someone who has previously worked in a loyalty management company and has hands-on experience managing the dispatch of physical gifts. The candidate should be detail-oriented, organized, and capable of handling daily logistics operations. Key Responsibilities Handle end-to-end dispatch operations for physical rewards/gifts. Coordinate with warehouse, logistics partners, and internal teams to ensure timely deliveries. Track and update dispatch status, manage delays and escalate issues proactively. Oversee inventory movement, stock reconciliation, and packaging QC. Maintain accurate logs and prepare reports for stock, dispatch, and delivery performance. Manage returns, damaged goods, and coordinate with vendors for replacements. Liaise with courier companies for pickup scheduling, tracking support, and dispute resolution. Ensure compliance with internal SOPs and client-specific packaging/delivery standards. Skills Qualifications 24 years of experience in dispatch/operations roles in a loyalty or gift company Strong knowledge of dispatch coordination, shipping documentation, and courier tracking. Hands-on experience with Excel and ERP/dispatch systems. Good communication skills to coordinate across vendors and internal teams. Ability to manage multiple orders and timelines with strong attention to detail. Problem-solving mindset and ownership of assigned tasks If the position interests you and you find a fitment kindly share your updated cv at career@megmaservices.co.in or contact Rajat- 7011354635 Updated cv Kindly share the following details Overall Experience Current CTC Expected ctc Reason for leaving current /last jobs Opem to work at thane Relevant experience in Dispacth n operartiosn This job is provided by Shine.com
Posted 1 week ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Title: AI/ML Engineer Location : Hyderabad Onsite Experience : 5+ years Role Overview We are hiring a Mid-Level AI/ML Engineer with 5+ years of experience in designing, developing, and deploying AI/ML solutions. The role involves integrating LLMs , Agentic AI , RAG pipelines , and anomaly detection into cloud/on-prem platforms, enabling natural language interfaces and intelligent automation. Candidates must be hands-on with Python ML stack, own MLOps lifecycle, and be capable of translating cybersecurity problems into scalable ML solutions. Key Responsibilities LLM & Chatbot Integration : Build conversational AI using LLMs with context-awareness, domain adaptation, and natural language interaction. Retrieval-Augmented Generation (RAG) : Implement vector search with semantic retrieval to ground LLM responses with internal data. Agentic AI : Create autonomous agents to execute multi-step actions using APIs, tools, or reasoning chains for automated workflows. Anomaly Detection & UEBA : Develop ML models for user behaviour analytics, threat detection, and alert tuning. NLP & Insights Generation : Transform user queries into actionable security insights, reports, and policy recommendations. MLOps Ownership : Manage end-to-end model lifecycle – training, validation, deployment, monitoring, versioning. Required Skills Strong Python experience with ML frameworks: TensorFlow, PyTorch, scikit-learn . Hands-on with LLMs (OpenAI, HuggingFace, etc.), prompt engineering, fine-tuning, and inference optimization. Experience implementing RAG using FAISS , Pinecone , or similar. Familiarity with LangChain , agentic frameworks , and multi-agent orchestration. Solid understanding of MLOps : Docker, CI/CD, deployment on cloud/on-prem infra. Security-conscious development practices and ability to work with structured/unstructured security data. Preferred Bachelor’s degree in computer science and more preferably Data Science or AI related fields. Experience with cybersecurity use cases: CVE analysis, behaviour analytics, compliance, log processing. Knowledge of open-source LLMs (LLaMA, Mistral, etc.) and cost-efficient deployment methods. Background in chatbots, Rasa, or custom NLP-driven assistants. Exposure to agent tools (LangChain Agents, AutoGPT-style flows) and plugin integration.
Posted 1 week ago
1.0 years
0 - 0 Lacs
Gajapati Nagar, Bhubaneswar, Orissa
On-site
We're Hiring: Positions (UI/UX Designer, Mobile App Developer, AI Chatbot Developer) Location: Bhubaneswar | Full-Time | On-site Ivtex Corporate Solutions Private Limited is looking for passionate professionals to join our growing team. If you're a creative thinker or a skilled developer eager to work on exciting projects, we’d love to hear from you. 1. UI/UX Designer Responsibilities: Create intuitive and appealing UI designs for web and mobile platforms Conduct user research and usability testing Collaborate with developers to ensure proper implementation Skills Required: Proficiency in Figma, Adobe XD or similar tools Understanding of UX principles and responsive design 2. Mobile Application Developer Responsibilities: Develop mobile applications (Android/iOS) Work with cross-functional teams to define app features Ensure performance, quality, and responsiveness Skills Required: Experience with Flutter/React Native/Java/Kotlin/Swift Familiarity with REST APIs and mobile architecture patterns 3. AI Chatbot Developer Responsibilities: Design and develop AI-powered chatbots Integrate chatbot with websites or apps Train models using NLP techniques Skills Required: Experience with Python, Dialogflow, Rasa, or similar platforms Understanding of NLP and ML concepts General Requirements for All Roles Minimum 1 years of experience (Freshers with strong portfolios may apply) Good communication and team collaboration skills Ability to work in a fast-paced environment How to Apply Please email your updated resume to neetu@ivtexsolutions.com Mention the position you are applying for in the subject line. Example: Application for UI/UX Designer Job Types: Full-time, Fresher Pay: ₹8,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Ability to commute/relocate: Gajapati Nagar, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: UI development: 1 year (Required) Web development: 1 year (Required) Android Development: 1 year (Required) Work Location: In person Application Deadline: 27/07/2025
Posted 1 week ago
45.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. What you'll be doing: Seeking a highly motivated and experienced Senior BI Developer to design, develop, and maintain enterprise-grade Business Intelligence solutions that empower GMG’s diverse retail portfolio spanning Sports, Healthcare, Everyday Goods, and Outdoor businesses. This role is pivotal in transforming complex, multi-source retail data into intelligent, actionable insights that drive business performance and customer-centric decision-making. This profile will work closely with cross-functional stakeholders across the group to translate business requirements into scalable, efficient BI solutions. The role extends beyond traditional reporting while leveraging AI-powered analytics to be used across all business verticals. The ideal candidate will be hands-on with industry-leading BI tools such as Power BI, Tableau, and Looker, with expertise to use AI capabilities for developing dashboards and reports. Data will be sourced from a robust ecosystem including Microsoft SQL Server, Amazon Redshift, Databricks, Customer Data Platforms (CDPs), Google Analytics 4 etc. This role requires a deep understanding of retail KPIs, and AI-driven insight delivery to fuel strategic initiatives across GMG’s multi-billion-dollar operations. You will play a key role in enabling data-driven culture and enhancing business impact through intelligent, next-generation dashboards and automation. Job Description: 1. Dashboards, Reports, and Data Visualization: Design and implement interactive BI dashboards in tools such as Power BI, Tableau, or Looker leveraging AI to supercharge execution. Collaborate with data scientists to embed machine learning models into dashboards (e.g. demand forecasting, price elasticity, inventory optimization etc.). Customize visualizations to align with business KPIs, usability standards, and business analysis goals. Drive implementation of UI/UX best practices in dashboard design, with a strong focus on mobile-responsive layouts for optimal user experience. 2. Query and Analysis: Write, review, and optimize complex SQL queries across multiple data sources. Implement Natural Language Processing (NLP) features such as, NLG-based summaries, and chatbot-style interfaces that answer business questions. 3. BI Platform Administration: Lead innovation by introducing new BI/AI technologies, tools, and frameworks. Oversee administration, configuration, and upgrades of BI tools. Monitor system health, manage user access, and ensure performance tuning. Establish governance policies for BI environments and metadata management. 4. Advanced Data Modeling and ETL: Review the design and implementation of data models and ETL processes in collaboration with data engineering team to get scalable and optimized data set for BI platforms to be used for enterprise level data analysis. Ensure data quality, consistency, and optimized data architecture and performance. 5. Stakeholder Collaboration and Requirements Gathering: Engage with business leaders to understand strategic needs and translate them into scalable BI solutions. Prioritize BI projects, ensuring timely delivery and alignment with business goals. Train business users and advocate for data-driven decision-making. 6. Documentation: Document data models and business rules in Business Requirement Documents (BRDs) and relevant organizational process assets. Conduct end users training and knowledge-sharing sessions with team. 7. Data Governance, Security and Compliance: Implement role-based access control, data masking, and other data protection mechanisms in compliance with internal and external regulations. Collaborate with data governance teams to uphold data privacy and integrity standards. Experience: Master or bachelor’s degree in STEM or equivalent. Hands-on expertise of implementing BI dashboards through AI. Skilled in designing user-friendly dashboards with AI-enhanced insights and natural language summaries. 8 to 10 Years of overall work experience and 7 to 9 years relevant experience of Power BI/Tableau/Looker implementation preferably in retail domain. Job-specific skills: Advanced expertise in Power BI, Tableau, or Looker. Hands-on experience with AWS, Google Cloud or Azure for BI/AI workloads. Expertise in NLP/NLG integration, embedding ML Models and BI/AI concepts with best practices. Strong SQL skills for data retrieval and manipulation. Hands on experience with ETL processes and tools. Problem-solving and critical-thinking abilities. Excellent communication and presentation skills. Any AI or BI certification would be preferred. Why Join GMG? At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities. If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey. What we offer An opportunity to become part of diverse teams with international exposure Comprehensive family medical insurance Family residency sponsorship and flight allowances Up to 30% discount in our premium retail sports brand stores Up to 20% discount in our pharmacy chain
Posted 1 week ago
0.0 - 2.0 years
0 - 0 Lacs
New Town, Kolkata, West Bengal
On-site
Job Title: Google Ads Expert & SEO Specialist Location: Newtown, Kolkata Experience: 1–2 Years Industry: Healthcare / Physiotherapy & Wellness Employment Type: Full-time Job Description: Alexa Physiotherapy & Healthcare is looking for a dynamic and self-driven Digital Marketing Executive who can independently manage end-to-end digital campaigns across platforms like Google, Meta (Facebook/Instagram), and WhatsApp API. If you're passionate about performance marketing, SEO, and leveraging digital tools to drive healthcare outreach, we’d love to connect with you. Roles & Responsibilities: Plan, execute, and optimize Google Ads (Search, Display, YouTube) and Meta Ads (FB/IG). Conduct keyword research and manage on-page & off-page SEO strategies to improve organic ranking. Set up and monitor conversion tracking, pixel integrations, and campaign reports. Manage business WhatsApp API, automations, and chatbot workflows. Analyse campaign performance and suggest data-driven improvements. Coordinate with design/content team to align creatives and ad copies with campaign goals. Maintain GMB (Google My Business) optimization and local SEO practices. Regular reporting and analysis using Google Analytics, Meta Ads Manager, and other tools. Requirements: 1–2 years of hands-on experience in SEO, Google Ads, and Meta Ads. Working knowledge of WhatsApp API, integrations, and automation tools. Strong understanding of digital KPIs, tracking, and analytics tools. Ability to work independently and handle multi-channel digital presence. Healthcare/clinic/agency experience preferred but not mandatory. What We Offer: Opportunity to grow with India’s expanding physiotherapy and hydrotherapy brand. Supportive team environment and creative freedom. Exposure to real-time campaign budgets and performance strategies. To apply, drop your updated CV at hr@alexahealthcare.in Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Schedule: Day shift Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
Posted 1 week ago
2.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
NLP Engineer - Indian Multilingual AI Systems About the Role We are seeking a skilled NLP Engineer to join our dynamic team focused on building cutting-edge AI solutions for the Indian market. You will work on developing and deploying state-of-the-art natural language processing systems that serve India's diverse linguistic landscape. Key Responsibilities **Model Development & Training** - Design and implement Indian translation models for multiple language pairs - Build and optimize transliteration models for Indian scripts - Fine-tune Open Source large language models (LLaMA, Gemma 3, etc.) for Indian multilingual applications - Develop and enhance Indian ASR (Automatic Speech Recognition) systems - Create robust speech-to-text solutions for Indian languages **System Architecture & Implementation** - Build and maintain multilingual chatbot frameworks - Design and deploy multilingual RAG (Retrieval-Augmented Generation) system pipelines - Develop OCR solutions for Indian document extraction and processing - Implement and optimize voicebot systems for customer interactions - Ensure scalable and efficient model deployment in production environments **Research & Innovation** - Stay current with latest developments in NLP, multilingual AI, and Indian language processing - Experiment with novel architectures and techniques for Indian language understanding - Collaborate with research teams to implement cutting-edge solutions - Contribute to technical documentation and knowledge sharing Required Qualifications **Technical Skills** - Bachelor's or Master's degree in Computer Science, AI/ML, or related field - 2-3+ years of experience in NLP and machine learning - Strong programming skills in Python and relevant ML frameworks (PyTorch, TensorFlow, Hugging Face, Marian NMT) - Experience with transformer models, attention mechanisms, and large language models - Proficiency in speech processing libraries and tools - Knowledge of Indian languages and their computational challenges **Specialized Experience** - Hands-on experience with multilingual model development - Experience with ASR/TTS systems and audio processing and CTC architectures - Familiarity with OCR technologies and document processing pipelines - Knowledge of RAG architectures and vector databases **Soft Skills** - Strong problem-solving and analytical thinking abilities - Excellent communication and collaboration skills - Ability to work in fast-paced, innovative environments - Detail-oriented with strong debugging and optimization skills ## Preferred Qualifications - Experience with model fine-tuning and transfer learning techniques - Knowledge of distributed training and model optimization - Familiarity with cloud platforms (AWS, GCP, Azure) for ML deployment - Experience with MLOps practices Interested candidates can apply via https://a.peoplehum.com/5wbfw
Posted 1 week ago
0.0 years
0 Lacs
Kolkata, West Bengal
On-site
202504227 Kolkata, West Bengal, India Bevorzugt Description Role: The role involves developing and optimizing deep learning models to improve operational efficiency, enhancing NLP capabilities, integrating AI solutions with existing systems, and ensuring compliance with industry standards. The candidate will collaborate with cross-functional teams including data scientists, software engineers, product managers, and business stakeholders to define AI solution objectives and deliver impactful results. Qualifications Requirement: The ideal candidate must have a strong academic record, with over 80% marks in both 10th and 12th grades, and a minimum of 80% in all semesters of their Bachelor's and Master's programs. Acceptable degrees include a Master of Statistics or an M.Tech or MCA. in Computer Science with a specialization in AI/ML. A maximum academic gap of one year is permissible only after 12th grade (HSC), with no gaps allowed after 10th (SSC) or during graduation/post-graduation. The candidate should have hands-on experience through academic projects or internships in AI/ML. For example, they may have worked on a deep learning-based image classification project using AI, or developed a chatbot using transformer-based models like BERT or GPT. Internship experience in deploying AI models in real-world scenarios—such as automating customer support using NLP techniques, or optimizing supply chain operations using predictive analytics. We expect proficiency in mathematical principles that underpin AI algorithms, and strong knowledge in generative AI (GenAI), large language models (LLMs), and deep learning. The candidate should be capable of designing and deploying neural network architectures, processing and visualizing complex datasets, and applying natural language processing (NLP) and AI security measures. Proficiency on Python, and relevant AI frameworks (TensorFlow, PyTorch, scikit-learn, LangChain etc.)
Posted 1 week ago
2.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
📍 Location: Newtown, Kolkata 🕒 Experience: 1–2 Years 🏥 Industry: Healthcare / Physiotherapy & Wellness 📅 Employment Type: Full-time About the Role: Alexa Physiotherapy & Healthcare is hiring a Google Ads Specialist to lead our paid digital campaigns. The ideal candidate should also have working knowledge of Meta Ads, SEO, WhatsApp API, and GMB. This role is perfect for someone with 1–2 years of hands-on experience looking to take ownership of performance-driven digital marketing. Key Responsibilities: Plan, launch, and optimize Google Ads (Search, Display, YouTube) for lead generation. Run and manage Meta Ads (Facebook/Instagram) campaigns. Implement on-page and off-page SEO strategies for organic growth. Set up conversion tracking, pixel integrations, and campaign analytics. Manage WhatsApp Business API, chatbot automation, and lead follow-up flows. Optimize and update Google My Business (GMB) for local visibility. Collaborate with content/design teams to align creatives with campaign objectives. Generate performance reports using Google Analytics, Meta Ads Manager, etc. Requirements: 1–2 years of hands-on experience in Google Ads and digital performance marketing. Working knowledge of Meta Ads, SEO, GMB, and WhatsApp integrations. Proficiency in tools like Google Tag Manager, Google Analytics, Meta Pixel. Strong analytical mindset and campaign optimization skills. Background in healthcare or agency experience is a bonus. What You’ll Get: Join a growing leader in physiotherapy and hydrotherapy services. Real-time exposure to campaign management and strategy. Creative independence and a collaborative work environment. 📩 To Apply: Send your updated CV to hr@alexahealthcare.in
Posted 1 week ago
7.0 years
0 Lacs
Delhi, India
On-site
Selected Intern's Day-to-day Responsibilities Include Assist in organizing and coordinating the onboarding process for new inFolks. Collaborate with various departments to facilitate the seamless integration of new inFolks. Ensure completion of the exit checklist for exiting employees. Assist in preparing performance evaluation materials and tracking timelines. Support captains and employees with performance-related inquiries. Collaborate with captains to identify learning needs. Help create and update career ladders for different functions. Assist in managing rewards and recognition initiatives & manage the tool. Help maintain records of employee achievements and contributions. Support the People Success team in data collection, entry, and analysis. Assist in generating reports and dashboards to gain insights and support data-driven decisions. Participate in initiatives to enhance and streamline people-related processes. Assist in documenting and updating standard operating procedures. Assist in reviewing and updating people-related policies and procedures. About Company: inFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises. 7 years ago inFeedo started with a mission to make the voice of every employee feel heard and valued. And we continue on the same journey, building a predictive people analytics platform that is redefining the rules of employee engagement in over 100+ enterprises like GE, Tata, Genpact, and Unilever across more than 50 countries. We dream of a day when every employee on this planet has a friend at work they can confide in. With Amber being that friend, she can help CXOs along with HR take immediate corrective actions at scale. We've been laser-focused on adding the depth and expertise required to be the number 1 employee engagement platform in the world. Our objective has not been to build an all-in-one HRMS, customer support chatbot, or other products along those lines as they deviate from our core purpose.
Posted 1 week ago
7.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Selected Intern's Day-to-day Responsibilities Include Assist in organizing and coordinating the onboarding process for new inFolks. Collaborate with various departments to facilitate the seamless integration of new inFolks. Ensure completion of the exit checklist for exiting employees. Assist in preparing performance evaluation materials and tracking timelines. Support captains and employees with performance-related inquiries. Collaborate with captains to identify learning needs. Help create and update career ladders for different functions. Assist in managing rewards and recognition initiatives & manage the tool. Help maintain records of employee achievements and contributions. Support the People Success team in data collection, entry, and analysis. Assist in generating reports and dashboards to gain insights and support data-driven decisions. Participate in initiatives to enhance and streamline people-related processes. Assist in documenting and updating standard operating procedures. Assist in reviewing and updating people-related policies and procedures. About Company: inFeedo is a SaaS-based analytics company that develops an employee engagement platform for enterprises. 7 years ago inFeedo started with a mission to make the voice of every employee feel heard and valued. And we continue on the same journey, building a predictive people analytics platform that is redefining the rules of employee engagement in over 100+ enterprises like GE, Tata, Genpact, and Unilever across more than 50 countries. We dream of a day when every employee on this planet has a friend at work they can confide in. With Amber being that friend, she can help CXOs along with HR take immediate corrective actions at scale. We've been laser-focused on adding the depth and expertise required to be the number 1 employee engagement platform in the world. Our objective has not been to build an all-in-one HRMS, customer support chatbot, or other products along those lines as they deviate from our core purpose.
Posted 1 week ago
10.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Entity: Finance Job Family Group: Business Support Group Job Description: The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation – Voice, Email, Chat, Chatbot & Social channels of support in the Americas. The candidate is responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve customer experience & maintain positive relationships with our internal and external business partners. It’s critical for the candidate to have a keen eye for detail & drive continuous improvement using actionable insights from day-to-day operations. The candidate needs to play a key role in building an open & empathic culture in business, with a constant endeavor to achieve organizational strategic objectives. This role is accountable for maintaining connectivity with the businesses that are supported by processes delivered within the team and share standard methodologies in the team and with partners. Key Accountabilities: Lead the team to ensure safe and silent run for the team's processes. Ensure the activity is being carried out in a well-controlled, timely, and accurate manner and in line with the expectations of our customers Manage deadlines and ensure that all activities that directly affect internal or external customer relationships or the outputs of the operational teams are of the highest quality Understanding the relevant procedures and processes for the relevant businesses, as well as the internal processes Carry out regular one-to-one with all direct reports to discuss performance and to develop and implement career path plans Conduct half yearly and annual appraisals with direct reports Prioritize monthly team meetings with direct reports Proactively develop the skills, proficiencies and knowledge of Customer Service team members Develop a team environment that supports continuous improvements & promotes the growth of attitude Provide first level escalation for any issues raised by the team Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements Work closely with other team leaders within the business and GBS to ensure that overall operational objectives are met, ideas shared, and lessons learnt Adhering to the tasks outlined in the EMS/QMS Systems Serve as single point of accountability for any projects or change requests from the business or enabling teams and manage and assess risks and impacts to the processes as well as resourcing Develop and maintain sound working relationships with key collaborators, customers and external service providers Develop and control processes and procedures to the company standards Serve as a cross functional liaison to share standard processes across FBT and other areas of our business Collaborate with business partners as a SME to adequately support any new business or quickly react to supply disruption Deliver quality and cost-effective accounting and control to our customers by using technology, standard processes, and identifying and implementing continuous improvement opportunities with data-driven measurements to strengthen trust and confidence in personal delivery and the overall delivery of the GBS agenda Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including planning, assigning and advising work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Provide support as vital to ensure all team members are aligned with HSSE policies and procedures Accelerator Accountabilities: Constantly scans for improvement opportunities and implement transformative solutions that solve our most meaningful and csophisticatedproblems. Moves at a high pace while collaborating, managing risks, presenting, thinking globally and while demonstrating BP’s values, behaviors and attitudes. Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity. Thinks Digital Delivery first through applying deep digital expertise to problems, through understanding and promoting automation and through analyzing data to create breakthrough solutions. Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities. Crucial Experience: Bachelor’s degree or equivalent experience in an accredited institution with 10+ years or more of experience in the Customer Service industry Minimum of 6-8 years of work experience in people management in Customer Service Experience in managing omnichannel operations is a must Proven experience in coaching and leading high performing teams. Effective communicator verbally and in writing Key Competencies: Strategic orientation and global awareness General leadership and decision-making skills Demonstrated experience leading and managing change Must demonstrate a strong understanding of customers’ needs / behaviors Ability to build effective relationships Cross-functional mind-set People management and development experience Strong background and knowledge with identifying/completion on continuous improvement opportunities Desirable Criteria: Proficiency in Microsoft Office Experience in Genesys/Avaya/Nortel telephony & email workflows Experience in managing chatbot & social media operations Proven track record to identify and incorporate technical tools Capability to interpret systems, integration, output Strong analytical skills to review metric and drive performance Strong analytical, control and financial accounting skills including a robust understanding of control processes Develop and maintain sound working relationships with key collaborators, customers and external service providers Provide input into the maintenance of telephony strategy including the technology platform Develop and control processes and procedures to the company standards We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation . Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Posted 1 week ago
5.0 - 9.0 years
78 - 90 Lacs
Hyderabad
Work from Office
Urgent! Need to close in 3 days. Hiring Senior Trainer to lead AI Agent, LLM, and automation training. Must have strong Python, MERN, LangChain, RAG, vector DBs, and hands-on dev skills. Training + dev role. Start sending resumes ASAP!
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Consulting – AI Enabled Automation – Staff - Full Stack We are seeking a Senior Conversational Developer with extensive experience in designing and implementing complex solutions on Python, data engineering, JavaScript, ReactJS and node.JS. The ideal candidate should also have experience in conversational AI including leveraging Generative AI for developing chatbot solutions. Key Responsibilities: Lead the design, development, and deployment of applications. Write custom JavaScript code and integration with backend services. Collaborate with stakeholders to gather requirements and meet business needs. Test, debug, and refine to ensure optimal performance and user experience. Provide mentorship and code reviews for junior developers. Qualifications: Requires 1-3 years minimum prior relevant experience Bachelor's degree in computer science, Information Technology, or related field. Minimum of 5 – 8 years of experience in chatbot development. Advanced proficiency in JavaScript, including experience with asynchronous programming, AJAX, and API integrations. Knowledge of NLP and ML techniques in the context of conversational AI. Experience with other chatbot platforms is a plus. Strong problem-solving skills and the ability to work in a dynamic environment. Excellent communication skills for effective collaboration with technical and non-technical teams. A portfolio demonstrating successful chatbot projects is preferred. Skills: Strong skills in Python, JavaScript framework / related web technologies, server-side programming such as node.JS and Azure cloud. Familiarity with API design and development, including RESTful APIs and web services. Experience with databases, including relational and understanding of NoSQL databases (e.g., MongoDB, Cassandra) for handling unstructured and semi-structured data Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges Familiarity with NLP and ML applications in chatbots, feature extraction, entity extraction, intent classification etc Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems. Strong problem-solving, analytical and project management skills Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Familiarity with Agile development methodologies and version control systems. Ability to stay updated with the latest advancements and trends EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
15.0 - 20.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI to improve performance and efficiency, including but not limited to deep learning, neural networks, chatbots, natural language processing. Must have skills : Google Cloud Machine Learning Services Good to have skills : Google Pub/Sub, GCP Dataflow, Google DataprocMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence to enhance performance and efficiency. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions, utilizing advanced technologies such as deep learning and natural language processing. You will also be responsible for analyzing data and refining algorithms to ensure optimal functionality and user experience, while continuously exploring new methodologies to drive improvements in AI applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the design and development of AI-driven applications to meet project requirements.- Collaborate with team members to troubleshoot and resolve technical challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.- Good To Have Skills: Experience with GCP Dataflow, Google Pub/Sub, Google Dataproc.- Strong understanding of machine learning frameworks and libraries.- Experience in deploying machine learning models in cloud environments.- Familiarity with data preprocessing and feature engineering techniques. Additional Information:- The candidate should have minimum 2 years of experience in Google Cloud Machine Learning Services.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
15.0 - 20.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with generative AI models and may also explore various advanced technologies such as deep learning, neural networks, chatbots, and image processing to enhance the functionality and performance of the systems you create. Collaboration with cross-functional teams will be essential to ensure that the solutions are effectively integrated and aligned with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Continuously evaluate and improve existing processes and systems to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of cloud computing and AI service integration.- Experience with deep learning frameworks such as TensorFlow or PyTorch.- Familiarity with natural language processing techniques and tools.- Ability to design and implement scalable AI solutions. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
12.0 - 15.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : HanaMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work with various AI models, including generative AI, deep learning, and neural networks, while also exploring innovative applications such as chatbots and image processing. Collaboration with cross-functional teams will be essential to integrate these solutions effectively into existing systems and pipelines. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Continuously evaluate and improve existing processes and systems to optimize efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Machine Learning.- Strong understanding of various machine learning algorithms and their applications.- Experience with cloud-based AI services and deployment strategies.- Familiarity with data preprocessing and feature engineering techniques.- Ability to work with frameworks such as TensorFlow or PyTorch. Additional Information:- The candidate should have minimum 12 years of experience in Machine Learning.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
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