1110 Chatbot Jobs - Page 44

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Martech - Lead to join our Marketing team in Mumbai. Your Typical Week Will Include The Following Managing marketing specific automation tools to devise strategies and optimise marketing processes, including CEP (Whatsapp, Email, SMS/RCS), CRM (lead management (lead generation, nurturing, scoring), customer journey orchestration across web/app platforms, A/B testing and segmentation, AI/ML data modelling and analytics, UAT. Handle day-to-day troubleshooting and optimization of integrations across marketing platforms. Handling modern communication tools, technologies, and advanced analytics, enhancing the overall digital marketing strategy and operational efficiency. Oversee the development, implementation, and maintenance of digital platforms, including websites, mobile apps, customer portals and chatbot interfaces. Ensure platforms are user-friendly, secure, and compliant with industry regulations.Analyse data from digital platforms to identify trends, customer behaviours, and areas for improvement. Generate reports to inform strategic decisions and enhance customer experience.Develop strategies to improve the digital customer journey, ensuring seamless interactions and satisfaction. Implement feedback mechanisms to continuously refine and enhance digital servicesDevelop and manage chatbot and conversational AI solutions to optimise customer acquisition and enhance customer support and engagement. Integrate chatbots with platforms like WhatsApp / Web / App to provide seamless customer experience. Continuously monitor and improve chatbot performance based on user feedback and analyticsImplement and manage WhatsApp as a communication channel for customer interactions. Ensure WhatsApp communications are secure, compliant, and integrated with other digital platforms.Develop and implement AI/ML models to predict lead propensity and customer disposition. Analyse customer data to identify high-potential leads and tailor marketing strategies accordingly. Continuously refine models to improve accuracy and effectiveness in lead generation and customer retention.Knowledge of content management systems (CMS), Digital Asset Management (DAM) Platforms, and Experimentation and Personalization Platforms.Lead and manage end-to-end Martech projects, from requirement gathering, process flows, user guides to final delivery.Leverage knowledge of APIs, databases, and SQL to customize, troubleshoot, and enhance system capabilities.Work closely with the cross functional teams, and specifically Tech teams to understand business objectives and translate them into actionable Martech solutions, and ensure timely execution Knowledge of data protection laws and compliance (DPDP, GDPR, CASL, etc.). Ensure all digital platforms comply with health insurance regulations and data privacy laws. Implement robust security measures to protect sensitive customer information.Work closely with the systems, databases, and resources to source quantitative and qualitative data to support the update and ongoing maintenance of various marketing collaterals and websites.Identifying/executing new and impactful ways to enhance the efficiency and scalability of the marketing platforms and provide tactical support for data, website, and integration projectsCollaborate across teams, both internal and external, to support the launch of new products and the execution of product action across platforms web, app, chat / whatsappStay updated with the latest digital trends and technologies to continuously improve platforms. Propose and implement innovative solutions to enhance operational efficiency and customer engagement. You could be the right candidate if you have Master's degree in marketing, Communications, Information Technology, or a related field.Minimum of 5 years of experience in Martech / Digital Platform Management, preferably in the health insurance industry.Deep understanding of Martech applications, including platform architecture, APIs, and best practices. Familiarity with web development frameworks and tools such as Flutter, React, Angular, Gatsby, or Next.js. Experience with CI/CD pipelines, DevOps practices, workflow analysis and agile methodologies.Excellent analytical and problem-solving skills.Strong written and verbal communication skills.Ability to work independently and as part of a team.Experience with HTML, CSS, and JavaScript is a plus. This could be the gig for you if you… Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer.Have the ability and willingness to be hands-on with strong attention to detail.Can work independently and handle multiple concurrent initiatives.Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks.Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.Are passionate about setting up best-in-class capabilities from scratch Location: Mumbai Title: Lead - Martech Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Description: Qualification & Experience: We seek out curious minds and we care deeply about outcomes. We are looking for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change. Qualification Preferred BE/B.tech Intern (or) ME/M.tech in Mechanical/Computer Science / Information Technology specialization Intern Python (for data visualization), AI/ML [Artificial Intelligence & Machine Learning], Python scripting Must know how to work with Excel or spreadsheets, OR Lookerstudio Beneficial to know - Service-Now tool, Skywise tool, ITSM or ITIL guidelines Creative & Critical thinking approach, Analytical skills & Ability to analyze datasets Ability to write documentations Strong verbal and written communication skills An analytical mind and inclination for problem-solving Duration : 3 months Environment: Windows operating system Linux/Unix operating system Google workspace tools Background & Activity: This business case proposes an Automation Opportunity Analysis on Incidents to identify repetitive and high-volume incidents that can be automated. The goal is to reduce manual workload, improve resolution times, enhance service efficiency, and minimize operational costs Identifying high-volume, repetitive incidents suitable for automation. Classifying incidents by complexity, frequency, and resolution effort. Proposing automation strategies using scripts, bots, AI, or self-service mechanisms. Estimating potential efficiency gains, cost savings, and SLA improvements. Developing a roadmap for implementing automation in a phased approach. The candidate will be responsible for: ✔ Data Collection & Analysis – Extract incident data from ServiceNow and categorize it. ✔ Pattern Identification – Identify common recurring incidents suitable for automation. ✔ Root Cause & Feasibility Study – Determine why these incidents occur and if they can be prevented. ✔ Automation Suggestions – Provide automation solutions (e.g., chatbot responses, self-healing scripts). ✔ Impact Assessment – Calculate estimated time/cost savings through automation. ✔ Final Report & Recommendations – Deliver a structured report with findings, automation proposals, and a roadmap. The existing dev team will facilitate all necessary setup and guidance required for activity. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Internship - Experience Level: Student Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company Description BotMax AI is a technology company focused on providing WhatsApp chatbot solutions, automation, and communication enhancements through the WhatsApp Business API. The company aims to empower businesses with intelligent interaction capabilities to improve customer engagement and streamline operations. Role Description This is a full-time on-site role in Lucknow for an Admissions Counselor at BotMax AI. The Admissions Counselor will be responsible for facilitating admissions processes, providing customer service, engaging in sales activities, and educational guidance. Qualifications Interpersonal Communication and Communication skillsCustomer Service skillsSales skillsEducation background or experienceExcellent organizational and time management skillsAbility to work effectively in a teamBachelor's degree in a relevant field

Company Description Infiheal is dedicated to providing accessible, affordable, and high-quality mental health services worldwide. Our chatbot, Healo, utilizes advanced conversational AI and personality models to offer tailored mental health recommendations. We combine the latest research with a diverse range of therapeutic modalities, including meditation audios and mood trackers, to empower individuals on their mental health journey. Infiheal promotes collaboration among therapists and mental health professionals to improve therapy outcomes and enhance the quality of care. Join our vibrant community and make a meaningful difference in mental health. Role Description This is a full-time remote role for a Psychology Intern. The Psychology Intern will assist in conducting psychological testing, supporting mental health education programs, and collaborating on research projects. Day-to-day tasks include data collection, analysis, and preparing reports. The intern will also engage in regular communication with the team and participate in developing educational materials and resources. Qualifications Knowledge of Psychology and Mental Health principlesExperience with Psychological TestingStrong Communication skillsInterest in Mental Health EducationExcellent analytical and research skillsAbility to work independently and in a teamFamiliarity with AI and digital mental health tools is a plusCurrently pursuing or recently completed a degree in Psychology, Mental Health, or related field

We are looking for a talented Growth Performance Marketing Manager to joinour dynamic team and play a key role in achieving our aggressive growth goals.You will be responsible for developing and executing performance marketing &branding campaigns across various channels, optimizing them for maximumROI, and generating high-quality leads that convert into in-store walk-ins andsales.You will also work on managing growth projects and look at their end to endexecution by working closely with cross-functional and multi functional teams Key Responsibilities: Develop and execute data-driven performance marketing campaigns across Google, Facebook, and alternative platforms.Analyze campaign performance using key metrics like CTR, CPL, CPM, and ROAS to identify the most effective communication channels across different regions.Continuously optimize campaigns to reduce cost-per-lead (CPL) and costper-mille (CPM) while maintaining campaign goals. Provide actionable feedback to the marketing team on content and creatives based on measurable data.Scale successful campaigns and eliminate underperforming ones based on data analysis.Oversee Click-to-Whatsapp campaigns and integrate chatbot leads with the CRM.Collaborate with the analytics team to create automated dashboards for lead and campaign performance tracking.Work closely with internal teams (Marketing, Content, Tech, Analytics, Retail, Retention) for seamless growth offer’s execution.Identify opportunities for improvement and develop innovative marketing strategies to increase leads, walk-ins, and customer engagement. You will be successful if you have 1 to 2+ years of experience in performance marketing with a proven track record of success.Strong analytical skills with experience in marketing analytics platforms (Google Analytics, Facebook Ads Manager, Looker, Excel, Google Sheets etc.).Experience in developing and executing performance marketing campaigns across paid search, social media, and other digital channels.Excellent understanding of marketing attribution models and customer journey optimization.Experience in Click-to-Whatsapp campaigns and chatbot lead integration.Strong communication and collaboration skills to work effectively with cross-functional teams.A data-driven and results-oriented mindset with a passion for innovation.Preference would be given to candidates from Omnichannel D2C Brands (D2C Brands with an offline presence)

We are seeking a forward-thinking AI & Workflow Automation Specialist to design, build, and launch intelligent automations and AI-powered customer experiences across the real estate journey. Health insurance

Role: Salesforce Service Cloud Lead/ Sr. Consultant Experience: 5+ YearsJob Location: Remote About us-FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team of experienced and certified Salesforce professionals. It is a great place to work for professionals, looking for a challenging and rewarding opportunity . Responsibilities- Configure and customize Salesforce Service Cloud to meet specific business requirements.Configured Service Cloud to handle Case management, Email-to-case routing, and sharing settings in a queue-based model.Designed a salesforce service cloud console to enhance productivity.Tailoring the Service Cloud to fit the unique processes of the organization and continuously optimizing it for better performance.Managing the migration of data into the Service Cloud environment while ensuring data integrity.Consult with customers on data and integration needs for the Service Cloud.Design and implement integrations between Salesforce and other platforms.Analyze Service Cloud performance, generate reports, and recommend improvements for customer service delivery.Configure Salesforce objects, flows, and automation to optimize service workflows.Optimize service delivery using Omni-Channel Routing and Service Level Agreements (SLAs).Diagnose and resolve technical problems related to Service Cloud configurations.Keep up with Salesforce Service Cloud releases and updates to recommend new features to clients. Skills-Mandatory to have experience with Service Cloud projects.5+ years of experience implementing the Salesforce Service Cloud Solutions.Expert with Case Management, Omni-Channel, Knowledge Base, Service Console, Chatbot and Escalation rules.Expert Level expertise in Salesforce Implementations. Including Std. Salesforce and Custom Salesforce developmentsExpert Level expertise in LWC and Apex Development.Expert Level expertise in Integrations.Expert in designing Salesforce Solutions.Capable to lead the team.

Company Overview - Bombay Hemp Company (BOHECO) is at the forefront of revolutionizing the health and wellness industry with premium CBD-infused products, rooted in the principles of Ayurveda and modern science. Our Delhi Clinic & Store, located at G-47, Ground Floor, Green Park, Main Market, New Delhi, is dedicated to offering holistic well-being solutions and is a hub for personalized healthcare and innovative wellness products. We are excited to soon launch our new clinic in Gurgaon, expanding our reach and impact. Job Overview - We’re seeking a driven and passionate individual with the zeal to outperform targets and the vision to transform ideas into impactful realities. As one of the first key contributors to India's pioneering cannabis wellness brand, you’ll play a vital role in shaping the industry – acting as the voice of BOHECO to our customers, resolving queries, educating users, nurturing leads, and building a trusted ecosystem for plant-based healing from the ground up. Job Description - Strategy: Assist in developing and executing a robust customer care strategy focused on BOHECO’s B2C platforms. Contribute to creating strategic plans, goals, and measurable objectives for customer relationship management (CRM). Work closely with the Sales and Marketing team to align service delivery with brand goals and consumer expectations. Support continuous improvement initiatives to enhance customer satisfaction and retention. Customer Engagement & Service: Proactively handle queries across platforms (Email, WhatsApp, Inbound Calls, Social Media DMs, Chatbots). Ensure timely query resolution within defined SLAs. Demonstrate empathy, patience, and deep product knowledge to educate consumers and build trust. Identify and escalate red-flag concerns (such as medical emergencies, legal concerns, etc.) to the appropriate departments. CRM & Relationship Management: Assist in managing and updating internal CRM tools with relevant customer data and status. Track customer journeys and ensure high-quality follow-ups and post-sale engagement. Pass qualified leads to in-house medicine practitioners. Conversion & Retention: Monitor and convert abandoned carts by understanding blockers and offering guidance. Support in upselling or cross-selling BOHECO’s solutions based on customer needs. Coordinate with the doctor and e-commerce teams for seamless order and prescription processing. Customer Insights & Reporting: Conduct primary research activities such as Focus Group Discussions (FGDs), surveys, NPS and feedback calls to gather customer insights. Compile weekly/monthly reports with actionable insights for product and service teams. Analyze customer feedback to evaluate product performance and service quality. Share research findings with relevant teams to improve product improvements and customer experience strategies. Tech & Tools: Manage backend order tracking, CRM updates, and Chatbot hygiene. Troubleshoot basic order, refund, or prescription issues in collaboration with accounts and operations. Education - UG: Any Graduate: Any Specialization Skills & Attribute - Organized, detail-oriented, and capable of juggling multiple tasks. Quick learner with an interest in alternative medicine, Ayurveda, and wellness. Coming up with pragmatic solutions with respect to the task at hand Empathetic and intuitive communicator with a customer-first mindset. Domain expertise Command over MS Office applications (such as Excel, Word, and Powerpoint) Tech Proficiency: CRM tools (Zoho, HubSpot, etc. – training will be provided). WhatsApp Business, Shopify (nice to have) Excellent command of spoken and written English & Hindi (additional Indian languages are a plus). An eye for detail is a must. Proactive at problem solving Creative & Design Thinking Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Language: English (Required) Hindi (Preferred) Work Location: In person

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. About The Role We are seeking a certified Product Owner with a strong background in managing Conversational AI (Chat & Voice) channel experiences (for both customers and employees) within the telecom sector. You'll be at the forefront of integrating AI-driven chat and voice solutions to enhance user experience, reduce response time, and ensure customer satisfaction. You will be part of the team to develop state-of-the-art AI-driven chat and voice solutions that resonate with our user base, align with business objectives, and set the benchmark in the telecom industry. What You’ll Be Doing... Product Ownership: Drive the vision and direction of the product, ensuring alignment with organizational goals and user needs. Backlog Prioritization: Refine and manage the product backlog, ensuring clarity, feasibility, and value in every item, especially those related to Conversational AI. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring their needs are understood and addressed in product development. Customer Centric Conversational experience flow Design: Oversee the design of intuitive and efficient chatbot and voice interactions, ensuring adherence to Chatbot Flow Guidelines & Principles.Understand online shopping behaviors, customer support needs, and telecom trends to inform AI channel strategies. Ensure a seamless and intuitive user journey. Data Analysis: Extract insights from data to inform product decisions, ensuring alignment with market trends and user behavior. Continuous Learning: Stay updated with the latest trends in AI/ML and conversational experience design, applying this knowledge to product enhancements. Partner/Stakeholder Collaboration: Work closely with US partners, cross-functional teams, ensuring effective communication and collaboration throughout the product lifecycle. Visionary Leadership: Define and drive a product vision that aligns with market trends, stakeholder feedback, and organizational objectives, especially in the telecom and e-commerce sectors. AI-Driven Strategy: Collaborate with AI specialists and cross-functional teams to develop and integrate machine learning models that enhance responsiveness, accuracy, and overall user experience.Collaborate with sales and marketing teams to utilize AI channels for promotions, recommendations, and upselling. Performance Monitoring, Feedback and Iteration:Regularly track and analyze AI channel metrics related to user engagement, customer satisfaction, sales conversions, and resolution times. Establish robust systems to gather user feedback and continuously improve the AI channel experience. User Journey Mapping: Define and refine user journeys for shopping via chat and voice interfaces. You’ll Need To Have Bachelor’s degree in Business, IT, or a related field OR six or more years of work experience. Use case development knowledge. Certification in Product Management & In-depth knowledge of all scrum methodologies. Strong understanding of Conversational AI applications & Design experience in Customer facing applications/products. Proactive approach to problem-solving and user experience enhancement. A positive attitude, reliability, and a strong eagerness to learn and upskill Strong analytical skills with an ability to discern business trends. Excellent communication skills, both written and verbal. Even Better If You Have Experience in the telecom industry, e-commerce, or customer support domains. Proactive approach to problem-solving and user experience enhancement. Demonstrable knowledge of Chatbot Flow Guidelines & Principles.Master’s degree in Computer Science or relevant. Knowledge of industry wide best practices when it comes to customer experience. Ability to give constructive criticism and challenge co-workers to think at their best. Comprehensive understanding of AI/ML technologies and their applications in conversational platforms. Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.Your benefits are market competitive and delivered by some of the best providers.You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

About Us: Fluent Health is a dynamic healthcare startup revolutionizing how you manage your healthcare and that of your family. The company will provide customers with high-quality, personalized options, credible information through trustworthy content, and absolute privacy. To assist us in our growth journey, we are seeking a highly motivated and experienced Product Manager to play a pivotal role in future success. Company Website- https://fluentinhealth.com/ Job Description: We're hiring a Product Manager to drive the development of our core health platform spanning mobile/web apps, backend systems, AI chatbot experiences, and health outcome algorithms. This role is ideal for someone who thrives in 0→1 environments, enjoys cross-functional problem-solving, and cares deeply about user impact. Responsibilities:Product Strategy: Shape and drive the roadmap across patient and provider-facing apps, backend services, and AI modules.Chat & UX: Partner with design and ML teams to evolve our AI health companion improving utility, trust, and engagement.Evaluation & Intelligence: Define frameworks and lead product work on evaluating LLM outputs, summarization quality, and clinical accuracy.User Experience: Ensure our apps are intuitive, reliable, and delightful across the patient journey onboarding, consultations, records, and follow-ups.Cross-functional Execution: Work closely with engineering, AI/ML, clinical, and ops teams to build, launch, and refine key features. Qualifications: 3-6 years of product management experience in B2C platforms experience in Healthtech, AI, or Conversational products is a strong plus.Comfortable working across frontend, backend, and AI systems you can zoom into technical details while keeping sight of user value.Data-informed, hypothesis-driven decision-maker with a bias toward action.Strong instincts for user experience, especially for mobile-first, multilingual Indian audiences.Excellent communicator who can align diverse stakeholders and build with urgency and care.Prior experience building evaluation systems for AI/LLM outputs.Exposure to Indian healthcare systems (e.g., working with doctors, patients, or medical data).Technical background or hands-on familiarity with ML workflows.

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: - Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. - Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques. - Experience with chatbot , generative AI models, prompt Engineering - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required 15 years full time education

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: - Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. - Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques. - Experience with chatbot , generative AI models, prompt Engineering - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities: - Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. - Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques. - Experience with chatbot, generative AI models, prompt Engineering. - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required 15 years full time education

So, what’s the role all about? As a Senior Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 5-8yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i.e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Flexibility to extent hours to exchange info with US team Bachelor’s degree or equivalent experience in a high-level environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6895 Reporting into: Tech Manager Role Type: Individual Contributor

Hiring For AI/ML Intern:- Job Description:- Assist in the development and implementation of machine learning algorithms and models. Participate in data collection, preprocessing, and feature engineering tasks. Collaborate with team members to conduct research and experimentation to improve model performance. Support the deployment of machine learning models into production environments. Perform exploratory data analysis to gain insights and identify trends in the data. Help maintain and optimize existing machine learning pipelines and workflows. Stay up-to-date with the latest developments and trends in artificial intelligence and machine learning. Requirement : B.Tech (Mandatory) Job Location: Indore (Onsite) Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 Job Type: Internship Contract length: 6 months Schedule: Day shift Application Question(s): Immediate Joiner Did you work on Python? Have you completed your B.Tech Degree? (Mandatory) Did you work on Chatbot/TensorFlow/NumPy? Do you live in Indore (M.P.) ? Can you attend the Interview in office? Language: English (Required) Work Location: In person

Dear All, Sword is hiring for Low code developer with C # .Net, AI, Chatbot development !! Exp : 5+yrs NP : Immediate Permanent Work form Home !! Package: Negotiable Role & responsibilities As a Low Code Developer, you will: Design and implement AI-driven solutions that streamline our operations and enhance customer engagement. Create robust applications using Azure's low-code/no-code platforms, ensuring they are scalable and efficient. Collaborate with business analysts to translate requirements into functional applications with minimal coding. Construct and manage Azure-based databases for optimal data storage and retrieval, while maintaining data integrity and security. Integrate and maintain APIs for seamless communication between systems, enhancing our service delivery capabilities. Develop AI-powered chatbots that provide intuitive user experiences across communication channels. Utilise Azure AI Studio to design no-code chatbots, implementing innovative techniques for improved information retrieval. Technology Implementation and Integration Innovate by leveraging Azure services to craft cutting-edge AI solutions that align with our company's vision. Establish a secure and accessible application environment, prioritising user experience and data protection. Integrate advanced chatbot functionalities, ensuring they are responsive and add value to our users' experiences. Continuously document your work, providing clear guidance on API usage and integration methods. What youll bring to the role We are looking for a candidate who is enthusiastic about technology and innovation, ideally with: Proven experience in developing AI solutions using Azure services. Strong background in low-code/no-code development platforms. Hands-on experience with Azure databases and data management. Proficiency in API development and integration. Proficiency in programming languages such as Python, C#, or JavaScript. Strong understanding of database design, SQL, and NoSQL databases. Experience with version control tools like Git and Azure DevOps. Knowledge of chunking techniques for document processing and retrieval in RAG models. Excellent problem-solving skills and attention to detai If interested please share me your resume to abinayak@swordgroup.in or Contact: Abinaya/whatsup - 9500053608

Job Title: IBM Watson AI Engineer No. of Positions : 2 Location : Hyderabad / Bangalore / Mumbai / Pune / Chennai / Kolkata / Gurgaon Work Timing : 11:00 AM 8:00 PM Interview Rounds : 2 Internal Rounds (Virtual) Experience : 6 10 Years Job Description: We are seeking highly skilled and experienced AI Engineers with hands-on experience in IBM Watson or a strong background in AI Engineering who can be trained in IBM Watson technologies. Key Responsibilities: Design, develop, and deploy AI solutions using IBM Watson technologies including Watson Assistant, Watson Discovery, and Natural Language Understanding (NLU). Collaborate with clients and internal teams to understand business problems and define AI use cases. Build and maintain conversational AI applications, chatbots, and intelligent virtual assistants. Analyze and process unstructured data to extract actionable insights using IBM Watson tools. Ensure high-quality AI model training, tuning, testing, and validation. Stay updated with latest advancements in AI/ML and IBM Watson ecosystem. Provide documentation and knowledge transfer for developed solutions. Participate in Agile ceremonies and contribute to continuous improvement efforts. Mandatory Skills: Hands-on experience with IBM Watson (Watson Assistant, Discovery, NLU). Strong AI/ML background with experience in designing and implementing intelligent systems. Excellent communication and client interaction skills. Ability to work independently and as part of a distributed team. Good to Have: Experience in cloud platforms (IBM Cloud, AWS, Azure, or GCP). Familiarity with Python, Node.js, or other scripting languages. Understanding of chatbot frameworks and integration with web/mobile applications. Knowledge of data preprocessing, NLP libraries, or frameworks. Work Environment: Mode : Hybrid (Hyderabad / Bangalore / Mumbai / Pune / Chennai / Kolkata / Gurgaon) Interview Mode : Virtual Timings : 11 AM to 8 PM IST Interested candidate can share your updates resume to subashini.gopalan@kiya.ai

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities: - Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. - Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques. - Experience with chatbot , generative AI models, prompt Engineering. - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15 years full time education is required 15 years full time education

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurgaon, Haryana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience working in content, technology, support operations, or related fields. Experience in content strategy, management principles, and data analysis. Preferred qualifications: Experience formulating data-driven proposals and communicating the success of launched initiatives. Experience working with stakeholders in Product and Engineering teams with a tech-first mindset, influencing outcomes, and driving measurable results. Knowledge of Google Ads and related ads products. Familiarity with AI-powered content strategy tools and technologies. Ability to manage multiple complex projects simultaneously while working with geographically dispersed, cross-functional teams and thriving in an often ambiguous environment. About the job The Digital Transformation team empowers our customers, partners and support agents globally with accurate, comprehensive, discoverable, and easily consumable knowledge on our advertiser and merchant solutions across all scaled support surfaces. Our team supports customers self-help experience through an array of scalable solutions. Our efforts are rooted in our content and product expertise and our thorough understanding of customers complex needs and content strategy best practices. Whether the answer is a bespoke solution to solve a problem for a specific customer segment, or a new solution that can scale across the ecosystem, everything we do ensures our customers benefit from the full potential of Google’s scaled surfaces-based self-sufficiency solutions. As a Content Strategist, you will be at the forefront of launching user-centric self-help solutions, including the latest Generative AI powered capabilities. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Work closely with cross-functional stakeholders to define strategy and align on requirements before piloting and scaling content solutions, including AI-powered tools for content creation, optimization, and personalization. Drive ongoing refreshes of existing content solutions for top user issues and customer journeys to support new product launches and optimize content in priority areas. Analyze data across surfaces including product, help center, chatbot and support cases, analyzing trends, establishing KPIs based on usage, effectiveness, to drive content strategy. Manage complex project schedules, identifying risks, acting with subject-matter persuasion, and demonstrating a high degree of influence on stakeholders to successfully overcome roadblocks. Remain up-to-date on content best practices through user research and A/B testing to iterate on content guidelines and structure as needed to optimize for a seamless user experience. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience working in content, technology, support operations, or related fields. Experience in content strategy, management principles, and data analysis. Preferred qualifications: Experience formulating data-driven proposals and communicating the success of launched initiatives. Experience working with stakeholders in Product and Engineering teams with a tech-first mindset, influencing outcomes, and driving measurable results. Knowledge of Google Ads and related ads products. Familiarity with AI-powered content strategy tools and technologies. Ability to manage multiple complex projects simultaneously while working with geographically dispersed, cross-functional teams and growing in an often ambiguous environment. Excellent communication and problem-solving skills. About the job The Digital Transformation team empowers our customers, partners and support agents globally with accurate, comprehensive, discoverable, and easily consumable knowledge on our advertiser and merchant solutions across all scaled support surfaces. Our team supports customers self-help experience through an array of scalable solutions. Our efforts are rooted in our content and product expertise and our thorough understanding of customers complex needs and content strategy best practices. Whether the answer is a bespoke solution to solve a problem for a specific customer segment, or a new solution that can scale across the ecosystem, everything we do ensures our customers benefit from the full potential of Google’s scaled surfaces-based self-sufficiency solutions. As a Content Strategist, you will be at the forefront of launching user-centric self-help solutions, including the latest Generative AI powered capabilities. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Work closely with cross-functional stakeholders to define strategy and align on requirements before piloting and scaling content solutions, including AI-powered tools for content creation, optimization, and personalization. Drive ongoing refreshes of existing content solutions for user issues and customer journeys to support new product launches and optimize content in priority areas. Analyze data across surfaces, including product, help center, chatbot and support cases, analyzing trends, establishing Key Performance Indicators (KPIs) based on usage, effectiveness, to drive content strategy. Manage complex project schedules, identifying risks, acting with subject-matter persuasion, and demonstrating a high degree of influence on stakeholders to overcome roadblocks. Stay up-to-date on content best practices through user research and A/B testing to iterate on content guidelines and structure as needed to optimize for a seamless user experience. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services. Roles & Responsibilities: - Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services. - Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs. - Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products. - Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities. - Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments. - Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle. - Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform. - Expertise in Dialogflow CX, Agent Assist, and other CCAI tools. - Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks. - Strong architecture and solution design experience within GCP ecosystem. - Hands-on experience in building and optimizing production-ready chatbots and voice applications. - Excellent problem-solving, communication, and leadership skills. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15 year full time education is required 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are looking for a seasoned Senior Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms. Roles & Responsibilities: - Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries. - Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities. - Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI. - Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms. - Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions. - Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization. - Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies. - 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms. - Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture. Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents. - Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals. - Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems. - Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus. - Exceptional communication, thought leadership, and stakeholder management skills. Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques. - Experience with chatbot, generative AI models, prompt Engineering. V- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are looking for a seasoned Senior Manager – CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms. Roles & Responsibilities: - Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries. - Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities. - Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI. - Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms. - Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions. - Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization. - Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies. - 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms. - Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture. Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents. - Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals. - Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems. - Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus. - Exceptional communication, thought leadership, and stakeholder management skills. Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques. - Experience with chatbot, generative AI models, prompt Engineering. V- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services. Roles & Responsibilities: - Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services. - Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs. - Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products. - Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities. - Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments. - Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle. - Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform. - Expertise in Dialogflow CX, Agent Assist, and other CCAI tools. - Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks. - Strong architecture and solution design experience within GCP ecosystem. - Hands-on experience in building and optimizing production-ready chatbots and voice applications. - Excellent problem-solving, communication, and leadership skills. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15 year full time education is required 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: - Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. - Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques. - Experience with chatbot , generative AI models, prompt Engineering - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15 years full time education is required 15 years full time education