About SUSPIRE As ecology and the environment become critical aspects of modern luxury, Suspire has set about making sustainability affordable. Suspire is an e-commerce marketplace for sustainable lifestyle brands based out of India. Our platform is more than just a marketplace, it is a lifestyle choice to be free of unsustainable forms of consumption whilst upholding individual expression. We are committed to this transition towards a responsible economy. Our choices determine the impact we have, and to us, such ‘choices’ lie in what we buy, what we wear and how we decide to express ourselves. The role will entail: Following our SOP to handle customer emails/complaints Make COD verification calls, abandoned cart calls Keep a track on incoming messages on our chatbot Call loyal customers for exclusive offers Coordinate with brands regarding exchanges, returns, complaints Execute retention strategies - email and whats app - understand the tool and send campaigns basis segments. Help operations department as and when needed Requirements: You must speak fluent English & Hindi You must understand and know how to operate MS Office properly You must have good communication and organisation skills Should be eager to learn about platforms such as Shopify, Big, Ship Rocket, etc. You must be able to multi - task and not be fazed by tight deadlines Punctuality and organisation is a must Applicants are expected to start the effective immediately. Our office is in Vile Parle West, Mumbai. We appreciate your interest in this position. We will review your application and get back to you as soon as possible. Please reach out to swayam.doshi@suspire.in to know more. Show more Show less

What we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What will you do every day? As a Program Manager, you will play a pivotal role in building and delivering care bots for the Reliance Retail and Jio mart accounts. This role demands strong multitasking abilities, ensuring seamless collaboration across internal and external teams to deliver impactful solutions powered by conversational AI. Your daily responsibilities will include conducting scrums, managing client calls, unblocking project teams, and developing conversational designs and workflows. You will also measure the performance of deployed bots while ensuring stakeholder alignment and maintaining clear communication across all channels. Managing multiple projects and priorities simultaneously will make each day dynamic and engaging. Ok, you're sold, but what are we looking for in the perfect candidate? We’re looking for an experienced and driven individual with a proven track record in project or product management, preferably in consumer-facing products. The ideal candidate will: Collaborate with the Business Development team to refine proposals for prospective clients. Design conversational solutions that align with business goals while ensuring an exceptional user experience. Proactively engage with clients to unblock internal teams, from requirement gathering to dependency closure. Coordinate with internal and external stakeholders to ensure timely project delivery. Champion effective communication by providing regular updates on project deliverables, timelines, and dependencies. Lead scrums and sprints while providing clear direction to development teams on project scope. Partner with the Customer Success team to drive continuous improvements in chatbot performance. Plan development roadmaps for enterprise projects and provide insights to platform owners for ongoing enhancements. Requirements: 3-4 years of experience as a Product or Project Manager, preferably with consumer-facing products. Bachelor's or Master’s degree in any field. Strong understanding of the consumer internet ecosystem; experience in the Chatbot/AI domain is a plus. Proficiency in project/program management tools like Jira, along with strong skills in Excel and Word. Excellent project/program management skills, including stakeholder coordination, task prioritization, and timeline management. High-level understanding of tech platforms, including Android, iOS, Web, and Voice. Prior experience working in startups or successful entrepreneurial ventures. Exceptional problem-solving and analytical skills. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India. Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY Technology, we understand that technology is the key to unlocking our clients’ potential and creating lasting value through innovation. We’re building a better working world by providing EY and our clients the products, services, support & insights to win in the market. We create value by helping clients solve complex business problems through differentiated technological solutions. We innovate in how we deliver products and support to the enterprise to enable our success. And we achieve this by assuring our work and client information are safe from increasingly sophisticated threats. The opportunity We are looking for a techno-functional Program Manager/Project Manager to join our team of Project management professionals, to drive strategic programs & outcomes working closely with leaders (sponsors) across different functions / geographies in designing, leading and implementing business imperatives of varying size and complexity; by collaborating with our teams across GDS locations in enabling business goals and playing different/multiple roles of PM. The opportunity is for self-driven, organized and process-oriented individuals who can perform independently and deliver exemplary services to our clients. As part of EYTS your work will span the full product lifecycle, from design through engineering, product management, deployment, and testing, to support, user experience and architecture across several areas, including application development, enhancing existing applications and onboarding of vendor applications. Your Key Responsibilities Defining project objectives, project scope, roles & responsibilities. Defining resource requirements and managing resource availability & allocation – both internal and third party. Outlining a budget based on requirements and tracking costs to deliver project on budget. Preparing a detailed project plan to schedule key project milestones, workstreams & activities. Managing delivery of the project according to this plan. Tracking project and providing regular reports on project status to project team and key stakeholders. Managing and adjusting for any changes in project scope, schedule and / or budget. Identifying and mitigating potential risks. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction. Measure project performance to identify areas for improvement Create and maintain comprehensive project documentation Introducing advanced technology solutions (AI/Gen AI which can bring business value Skills And Attributes For Success To qualify for the role, you must have A Bachelor’s Degree (in any discipline) 10 to 16 years in a corporate environment, working in a Large MNC. 4 to 8 years’ experience in a relevant Program manager /Project manager role (working across application development, deployment, implementation & infrastructure) Projects should be from technologies like .NET, Java, Data Analytics, AI/Gen AI and ML. Managing projects on SharePoint, PowerBI, PowerApps, Chatbot, would be an added advantage. Must be good with MS Projects, additionally should have skills in MS Excel and Power Point. Extremely organized with strong time-management skills Excellent Communication Skills. Working with multi-cultural teams across geographies. Flexible to work in shifts. Ability to work independently and with others Go getter and very strong interpersonal skills. Proven ability to solve problems creatively Experience seeing projects through the full life cycle Excellent analytical skill Proven ability to complete projects according to outlined scope, budget, and timeline Excellent client-facing and internal communication skills Good knowledge of SDLC Ability to manage projects in Agile/waterfall/Iterative methodologies Ideally, you’ll also have Experience with project management software tools Project Management Professional (PMP) or equivalent, will be added advantage. Process improvement experience Training or certification in design thinking would be desirable What We Look For As a PM we’re looking for someone who will manage projects & programs to be executed in a controlled and consistent manner and ensure that deliverables are fit for purpose What Working At EY Offers EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland & the UK – and with teams from all EY service lines, geographies & sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills & insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY Technology, we understand that technology is the key to unlocking our clients’ potential and creating lasting value through innovation. We’re building a better working world by providing EY and our clients the products, services, support & insights to win in the market. We create value by helping clients solve complex business problems through differentiated technological solutions. We innovate in how we deliver products and support to the enterprise to enable our success. And we achieve this by assuring our work and client information are safe from increasingly sophisticated threats. The opportunity We are looking for a techno-functional Program Manager/Project Manager to join our team of Project management professionals, to drive strategic programs & outcomes working closely with leaders (sponsors) across different functions / geographies in designing, leading and implementing business imperatives of varying size and complexity; by collaborating with our teams across GDS locations in enabling business goals and playing different/multiple roles of PM. The opportunity is for self-driven, organized and process-oriented individuals who can perform independently and deliver exemplary services to our clients. As part of EYTS your work will span the full product lifecycle, from design through engineering, product management, deployment, and testing, to support, user experience and architecture across several areas, including application development, enhancing existing applications and onboarding of vendor applications. Your Key Responsibilities Defining project objectives, project scope, roles & responsibilities. Defining resource requirements and managing resource availability & allocation – both internal and third party. Outlining a budget based on requirements and tracking costs to deliver project on budget. Preparing a detailed project plan to schedule key project milestones, workstreams & activities. Managing delivery of the project according to this plan. Tracking project and providing regular reports on project status to project team and key stakeholders. Managing and adjusting for any changes in project scope, schedule and / or budget. Identifying and mitigating potential risks. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction. Measure project performance to identify areas for improvement Create and maintain comprehensive project documentation Introducing advanced technology solutions (AI/Gen AI which can bring business value Skills And Attributes For Success To qualify for the role, you must have A Bachelor’s Degree (in any discipline) 10 to 16 years in a corporate environment, working in a Large MNC. 4 to 8 years’ experience in a relevant Program manager /Project manager role (working across application development, deployment, implementation & infrastructure) Projects should be from technologies like .NET, Java, Data Analytics, AI/Gen AI and ML. Managing projects on SharePoint, PowerBI, PowerApps, Chatbot, would be an added advantage. Must be good with MS Projects, additionally should have skills in MS Excel and Power Point. Extremely organized with strong time-management skills Excellent Communication Skills. Working with multi-cultural teams across geographies. Flexible to work in shifts. Ability to work independently and with others Go getter and very strong interpersonal skills. Proven ability to solve problems creatively Experience seeing projects through the full life cycle Excellent analytical skill Proven ability to complete projects according to outlined scope, budget, and timeline Excellent client-facing and internal communication skills Good knowledge of SDLC Ability to manage projects in Agile/waterfall/Iterative methodologies Ideally, you’ll also have Experience with project management software tools Project Management Professional (PMP) or equivalent, will be added advantage. Process improvement experience Training or certification in design thinking would be desirable What We Look For As a PM we’re looking for someone who will manage projects & programs to be executed in a controlled and consistent manner and ensure that deliverables are fit for purpose What Working At EY Offers EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland & the UK – and with teams from all EY service lines, geographies & sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills & insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY Technology, we understand that technology is the key to unlocking our clients’ potential and creating lasting value through innovation. We’re building a better working world by providing EY and our clients the products, services, support & insights to win in the market. We create value by helping clients solve complex business problems through differentiated technological solutions. We innovate in how we deliver products and support to the enterprise to enable our success. And we achieve this by assuring our work and client information are safe from increasingly sophisticated threats. The opportunity We are looking for a techno-functional Program Manager/Project Manager to join our team of Project management professionals, to drive strategic programs & outcomes working closely with leaders (sponsors) across different functions / geographies in designing, leading and implementing business imperatives of varying size and complexity; by collaborating with our teams across GDS locations in enabling business goals and playing different/multiple roles of PM. The opportunity is for self-driven, organized and process-oriented individuals who can perform independently and deliver exemplary services to our clients. As part of EYTS your work will span the full product lifecycle, from design through engineering, product management, deployment, and testing, to support, user experience and architecture across several areas, including application development, enhancing existing applications and onboarding of vendor applications. Your Key Responsibilities Defining project objectives, project scope, roles & responsibilities. Defining resource requirements and managing resource availability & allocation – both internal and third party. Outlining a budget based on requirements and tracking costs to deliver project on budget. Preparing a detailed project plan to schedule key project milestones, workstreams & activities. Managing delivery of the project according to this plan. Tracking project and providing regular reports on project status to project team and key stakeholders. Managing and adjusting for any changes in project scope, schedule and / or budget. Identifying and mitigating potential risks. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction. Measure project performance to identify areas for improvement Create and maintain comprehensive project documentation Introducing advanced technology solutions (AI/Gen AI which can bring business value Skills And Attributes For Success To qualify for the role, you must have A Bachelor’s Degree (in any discipline) 10 to 16 years in a corporate environment, working in a Large MNC. 4 to 8 years’ experience in a relevant Program manager /Project manager role (working across application development, deployment, implementation & infrastructure) Projects should be from technologies like .NET, Java, Data Analytics, AI/Gen AI and ML. Managing projects on SharePoint, PowerBI, PowerApps, Chatbot, would be an added advantage. Must be good with MS Projects, additionally should have skills in MS Excel and Power Point. Extremely organized with strong time-management skills Excellent Communication Skills. Working with multi-cultural teams across geographies. Flexible to work in shifts. Ability to work independently and with others Go getter and very strong interpersonal skills. Proven ability to solve problems creatively Experience seeing projects through the full life cycle Excellent analytical skill Proven ability to complete projects according to outlined scope, budget, and timeline Excellent client-facing and internal communication skills Good knowledge of SDLC Ability to manage projects in Agile/waterfall/Iterative methodologies Ideally, you’ll also have Experience with project management software tools Project Management Professional (PMP) or equivalent, will be added advantage. Process improvement experience Training or certification in design thinking would be desirable What We Look For As a PM we’re looking for someone who will manage projects & programs to be executed in a controlled and consistent manner and ensure that deliverables are fit for purpose What Working At EY Offers EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland & the UK – and with teams from all EY service lines, geographies & sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills & insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics. Do You Dream Big? We Need You. Job Description Job Title: Junior Product Owner Location: Bengaluru Reporting to: Senior Program Manager BI Purpose of the role As Junior Product Owner you will be responsible for creating transformation vision, strategy, and delivery roadmap in collaboration with the Digital Solutions Product/Program Manager. You will drive the transformational initiatives and process changes focused within the scope of Finance, Logistics, Reporting and People team across multiple zones within the organization. You will be responsible to open gaps to identify opportunities for improvements, using right methodologies such as Agile, Design Thinking, Lean or Six Sigma. You will be responsible to deliver business value through process optimization and transformation, drive benchmarking by working in Automation team and closely with other project teams for timely delivery of projects. Core KPIs would include your skills of prioritization of requirements and alignment with the stakeholders for an effective product implementation & stable business-as-usual. With this position you will be able to further improve your communication towards senior management, project management skills as well as functional and technology knowledge. By co-operating closely with other teams, you will improve your influencing and negotiation skills in a multicultural environment. Key tasks & accountabilities Defining product vision and delivering its roadmap in alignment with business and operational stakeholders Communicates with internal stakeholders and users to gather client requirements. Translate business requirements into design of product with necessary prioritization as per alignment with all stakeholders Develop metrics around the owned products to ensure the proper feedback and product stability is governed and visible to all stakeholders Drive Continuous improvements of respective product and identify opportunities for business teams for process improvements using right methodologies Create/define IT solutions and present/communicate the solution and prepare the business case for funding. Ability to collect, organize, analyze significant amounts of information with attention to detail and accuracy. Actively drive the visibility and data quality enhancement through platforms such as command center, Celonis etc. Drive internal & external benchmarking for transformation products and conduct proper market study with responsible vendor partners. General Skills Comprehensive requirement gathering, gap analysis, documentation (BRD, FDD) & business case creation, presentations (PPTs) Project management skills – Agile, Waterfall Previous experience with implementation of technology related projects (WebApps (PWA), RPA, ChatBot, PowerApp/PowerAutomate, SAP/SNOW enhancements etc) & Process standardization is a plus Know-how of platform like SAP ERP, Salesforce, SNOW etc Good level of communication, negotiation, and assertiveness Continuous learning mindset – to be ready for self-education in innovation areas Good conceptual and process design thinking. Demonstrate critical thinking and challenge Status quo Well structured, proactive, problem solving and stress resistant personality. Ability to handle multiple projects at the same time. Time management, prioritization, and organizational skills 3. Qualifications, Experience, Skills Level Of Educational Attainment Required Graduate degree in Computers/IT or related stream MBA is desired from a Premium B-school within India/or outside (though master’s is not a mandate) Certifications such as PSPO, CSPO, PMI-ACP are desired Previous Work Experience Minimum 2 years of work experience in Product management is required. Technical Skills Required Experience in IT Implementations (end to end) for small/medium/large scale products Advanced Word, Excel and Power Point Presentations Skills required Project management tools such as DevOps, MS Planner, MIRO etc. Wireframe tools such as Figma etc. SAP landscape & Power BI, is an added advantage Other Skills Required Experience in Product Management, Project Management, Stakeholder/Vendor Management. And above all of this, an undying love for beer! We dream big to create future with more cheers. Show more Show less

About Oculon AI At Oculon AI, we're revolutionizing organizational planning with our next-gen data modeling and business intelligence web application. Our mission is to centralize and simplify planning processes that are currently scattered across outdated tools. Our Engineering team is at the forefront of this transformation, leveraging cutting-edge technologies in Data Analytics and AI to build a robust system. Our platform efficiently processes large multi-dimensional data, predicts metrics, and scenarios using state-of-the-art forecasting ML models, and delivers automated insights through a clean and intuitive UI. We are building advanced AI Agents to enhance user experience and productivity across planning applications. These AI Agents answer questions, automate model and dashboard building, suggest actions, and execute scheduled tasks, providing a seamless, intelligent planning experience. Oculon AI is redefining the world of Financial Planning & Analysis (FP&A) in an established software category with a multi-billion-dollar TAM but no clear winner. We’re here to change that. Join us at Oculon AI and be part of a team that's setting new standards in creating the go-to platform for business planning. Job Description We are seeking an experienced and innovative Senior Frontend Developer to join our dynamic team at Oculon AI. In this role, you will lead and mentor the frontend development team, architecting and maintaining our web application. You will collaborate closely with cross-functional teams to design and implement high-performance, scalable frontend solutions. With your extensive experience, you'll drive best practices, make critical technical decisions, and play a key role in shaping our product's user experience. Join us at Oculon AI to lead the charge in revolutionizing business planning with cutting-edge technology. Location Remote Employment Type Full-Time Responsibilities Lead and Develop: Spearhead the architecture, development, and maintenance of the frontend of our web application for data modeling, with a focus on complex spreadsheet/data-grid components, interactive dashboards, and advanced chatbot UIs. Mentor and Guide: Provide technical leadership and mentorship to junior developers, fostering a culture of code quality and innovation. Optimize Performance: Drive performance optimization initiatives, ensuring the application meets high standards of speed, responsiveness, and scalability. Technical Strategy: Contribute to the overall technical strategy of the product, making key decisions on technologies, frameworks, and architectural patterns. Cross-team Collaboration: Work closely with product managers, designers, and backend engineers to define and implement new features and improvements. Code Reviews and Quality Assurance: Lead code reviews, implement coding standards, and ensure high-quality, maintainable code across the frontend codebase. Stay Ahead of Trends: Continuously evaluate and propose new technologies and methodologies to keep our tech stack current and efficient. Required Skills and Qualifications Experience: Minimum 5 years of professional experience in frontend development, with a track record of leading complex projects. Technical Expertise: Advanced proficiency in React.js, including hooks, context API, and performance optimization techniques. Deep understanding of HTML5, CSS3, and modern JavaScript (ES6+). Architecture Skills: Proven ability to design and implement scalable frontend architectures for large-scale applications. State Management: Expert-level knowledge of state management solutions like Redux, MobX, or Recoil, including complex state management patterns. Performance Optimization: Experience in optimizing React applications for performance, including code splitting, lazy loading, and memoization techniques. Testing and Quality Assurance: Strong background in frontend testing methodologies, including unit testing, integration testing, and end-to-end testing using frameworks like Jest, React Testing Library, and Cypress. Build and Deployment: Expertise in modern build tools (Webpack, Rollup) and CI/CD pipelines for frontend applications. Responsive Design: Advanced skills in creating responsive and adaptive layouts for various devices and screen sizes. Version Control: Advanced Git skills, including branching strategies and workflow management. API Integration: Extensive experience working with RESTful APIs and GraphQL, including state-of-the-art data fetching and caching strategies. Preferred Skills and Qualifications Data Grids: Experience working with React data grid components like AG-Grid. Data Visualization / Charts: Advanced experience with complex data visualization libraries like D3.js, Recharts or AG-Charts. Rendering Large Data: Knowledge of WebGL or Canvas for high-performance rendering of large datasets. Micro-frontends: Experience with micro-frontend architectures for large-scale applications. Server-Side Rendering: Experience with server-side rendering techniques using frameworks like Next.js. Web Performance: In-depth knowledge of web performance optimization techniques and metrics (Core Web Vitals). Design Systems: Experience in creating and maintaining large-scale design systems. Benefits Flexible Hours: Flexible working hours and remote work options. Growth Opportunities: Opportunities for professional growth and development. Innovative Environment: Collaborative and innovative work environment. Equity Compensation This role offers significant equity compensation, reflecting our commitment to sharing the company's success with our founding team members making this ideal for those who are passionate about building something groundbreaking and ready to invest in their future with the company, the cash component will be limited for the first 6 months. Why Join Us? Impact: As a founding employee, you will have a significant impact on the direction and success of the company. Growth: We offer a dynamic and supportive environment where you can grow your skills and career. Innovation: Work on exciting projects that push the boundaries and explore what’s possible using latest web development tools. Culture: Be part of a collaborative, inclusive, and high-performing team that values your input and expertise. If you are a motivated, innovative, and results-oriented developer looking for a unique opportunity to shape the future of our product, we want to hear from you! 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Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% About The Team Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world. What You Will Be Doing To work as key part of GBPO vision to support a consulting led Transformations To understand business processes within the contact center environment. To build, document and present Solution Designs for Front-office and Back-office solutions To position and validate the proposed solution to end users Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery Leads the development of a value proposition and execution of a communication, promotes the business value of right solution architecture as an enabler of strategy formulation, and as support for technology innovation To build a strong working relationship with the relevant groups within the org including Voice, engineering, services, product houses, alliances, and business partners where appropriate Responsible for Solution Architecture Reviews and approvals, including~ Facilitates a collaborative relationship across architecture and delivery teams Technical analysis of customer requirements Technical negotiations with customers and partners Lead cross functional data and strategy mappings for process improvement and Transformation Collaborates with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture Leverage knowledge of industry best practices & proven practices using various FIS/3rd Party solutions Manage and Mitigate Project Risks and Roadblocks using effective FMEA (Failure Mode Effect Analysis) Processes Managing projects to adhere the timeline, Budget, and Scope - Perform daily, weekly & monthly project cadence and reporting Responsible for successful delivery of Back office and contact center improvement recommendations resulting in highly satisfied, referenceable clients Scans emerging technologies and the business ecosystem for major disruptive technology and non-technology trends (trendspotting) that affect business. Provides practical advice and best practices to take advantage of new, or emerging, opportunities and successfully deliver the expected business outcomes What You Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations Knowledge in the following areas is critical~ RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure Must have good commercial judgment and be capable of working in an aggressive delivery environment Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation Cross domain experience includes Payments, Banking Financial Services Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk In-depth knowledge of contact center and BPO processes Must demonstrate a high level of technical expertise and experience Strong analytical skills, being able to perform ROI / CBA analysis Superior people skills Exceptional presentation and demo capabilities Strong verbal/written communication skills Self-motivated, highly organized, and team-oriented Added Bonus If You Have 1-year of customer service experience 1-year experience working in a high-volume call center Excellent customer service skills that build high levels of customer satisfaction What we offer you A competitive salary with attractive benefits including private medical and dental coverage insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern work environment and a dedicated and motivated team A broad range of professional education and personal development opportunities A work environment built on collaboration and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

Roles & Responsibility: Develop and maintain front-end website architecture, user interactions, and responsive design across platforms (web, mobile, WhatsApp). Develop and maintain scalable applications, servers, databases, and RESTful APIs. Additionally, should be good with UNIT testing, Database Concepts and Application Architecture. Work with graphic designers to enhance user experience and implement intuitive interfaces. Ensure application security, data protection, and regulatory compliance. Support and optimize infrastructure on AWS. Maintain best practices, conduct code reviews, and manage CI/CD pipelines. Familiar with SDLC and optimized development. Technical Skills At least 4 years of Full Stack experience React.js. Should be familiar with micro frontend. Node.js and/or Python MongoDB, PostgreSQL or any SQL based database. Candidate should have good knowledge of Database Concept like Stored Procedures, View/Materialized View, Triggers. RabbitMQ, Kafka, ActiveMQ AWS (preferred), Docker, Kubernetes, Microservices, Serverless Architecture Git/Jenkin Nice to Have: Previous BFSI or fintech lending platforms experience Understanding of AI/ML integration in fintech platforms Familiarity with Agile tools (JIRA) Familiarity with compliance automation and regulatory frameworks Implement predictive analytics, automated decision-making, fraud detection, and chatbot functionalities. Location: Mumbai (Work from office only) Availability: Should be able to join Immediately or within 30 days on selection Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,600,000.00 per year Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Post selection can you join Immediately or within 30 days? Experience: MERN Stack: 4 years (Required) Work Location: In person

Company Description BotMax AI is a technology company in Lucknow specializing in WhatsApp chatbot solutions and communication enhancements through the WhatsApp Business API. The company focuses on delivering seamless and intelligent interaction capabilities to help businesses elevate their customer engagement. Role Description This is a full-time on-site role for a Call Center Executive at BotMax AI in Lucknow. The Call Center Executive will be responsible for customer support, customer service, communication, contact centers, and sales on a day-to-day basis. Qualifications Customer Support and Customer Service skills Strong Communication skills Experience in Contact Centers and Sales Excellent problem-solving abilities and attention to detail Ability to remain calm and professional under pressure Previous experience in a call center environment is a plus Bachelor's degree in Business Administration or related field Show more Show less

ob Title: AI Full stack Developer – GenAI & NLP Location: Pune, India (Hybrid) Work Mode: Remote Experience Required: 2+ Years (Relevant AI/ML with GenAI & NLP) Salary: Up to ₹15 LPA (CTC) Employment Type: Full-time Department: AI Research & Development Role Overview We are looking for a passionate AI Developer with strong hands-on experience in Generative AI and Natural Language Processing (NLP) to help build intelligent and scalable solutions. In this role, you will design and deploy advanced AI models for tasks such as language generation, summarization, chatbot development, document analysis, and more. You’ll work with cutting-edge LLMs (Large Language Models) and contribute to impactful AI initiatives. Key Responsibilities Design, fine-tune, and deploy NLP and GenAI models using LLMs like GPT, BERT, LLaMA, or similar. Build applications for tasks like text generation, question-answering, summarization, sentiment analysis, and semantic search. Integrate language models into production systems using RESTful APIs or cloud services. Evaluate and optimize models for accuracy, latency, and cost. Collaborate with product and engineering teams to implement intelligent user-facing features. Preprocess and annotate text data, create custom datasets, and manage model pipelines. Stay updated on the latest advancements in generative AI, transformer models, and NLP frameworks. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field. Minimum 2 years of experience in fullstack development and AI/ML development, with recent work in NLP or Generative AI. Hands-on experience with models such as GPT, T5, BERT, or similar transformer-based architectures. Proficient in Python and libraries such as Hugging Face Transformers, spaCy, NLTK, or OpenAI APIs. Hands-on experience in any frontend/ backend technologies for software development. Experience with deploying models using Flask, FastAPI, or similar frameworks. Strong understanding of NLP tasks, embeddings, vector databases (e.g., FAISS, Pinecone), and prompt engineering. Familiarity with MLOps tools and cloud platforms (AWS, Azure, or GCP). Preferred Qualifications Experience with LangChain, RAG (Retrieval-Augmented Generation), or custom LLM fine-tuning. Knowledge of model compression, quantization, or inference optimization. Exposure to ethical AI, model interpretability, and data privacy practices. What We Offer Competitive salary package up to ₹15 LPA. Remote work flexibility with hybrid team collaboration in Pune. Opportunity to work on real-world generative AI and NLP applications. Access to resources for continuous learning and certification support. Inclusive, fast-paced, and innovative work culture. Skills: nltk,computer vision,inference optimization,model interpretability,gpt,bert,mlops,artificial intelligence,next.js,tensorflow,ai development,machine learning,generative ai,ml,openai,node.js,kubernetes,large language models (llms),openai apis,natural language processing,machine learning (ml),fastapi,natural language processing (nlp),java,azure,nlp tasks,model compression,embeddings,vector databases,aws,typescript,r,hugging face transformers,google cloud,hugging face,llama,ai tools,mlops tools,rag architectures,langchain,spacy,docker,retrieval-augmented generation (rag),pytorch,gcp,cloud,large language models,react.js,deep learning,python,ai technologies,flask,ci/cd,data privacy,django,quantization,javascript,ethical ai,nlp Show more Show less

⭐ Job Title: Machine Learning Engineer ⭐ Reporting To: Technical Lead ⭐ Job Type: Full-time, Permanent ⭐ Location: Whitefield, Bangalore 🔥 ABOUT THE COMPANY Formee Holdings is a multinational organization developing a portfolio of new and exciting brands in the tech and retail spaces. Formee Express, Formee, Tela Mela and Formee Jewlery are all brands under our umbrella; our fields of business are in e-commerce, EdTech and F&B industries. We are currently headquartered in Melbourne, Australia, with offices also in India, Malaysia, Canada, China, Philippines, US, and UK. Needless to say, our teams are diverse and innovative! At Formee Holdings, we value independence, flexibility, career and personal growth. We're a fast-growing Edu-tech company that embraces innovation and encourages our team members to push boundaries and reach new heights. With Formee Holdings, you will get an opportunity to work with a diverse team in different parts of the world. There is a huge potential for learning and growth. JOB OVERVIEW We are looking for a Machine Learning Engineer to design and build a conversational AI chatbot for public use. The chatbot will provide accurate, empathetic responses to a diverse audience, handling a wide range of queries while ensuring scalability, security, and accessibility. You’ll collaborate with our technology and UX teams to create a tool that aligns with Formee’s mission of community support. The ideal candidate will have a strong background in building a conversational AI model and a passion for applying AI techniques to solve real-world problems. KEY RESPONSIBILITIES Model Development & Innovation: Design, prototype, and optimize scalable deep learning architectures focused on natural language understanding and generation. Leverage techniques such as reinforcement learning from human feedback (RLHF) and instruction tuning to enhance conversational performance. Experiment with prompt engineering and develop methodologies to improve model interpretability and alignment with user intent. Research & Experimentation: Stay abreast of advances in NLP, deep learning, and generative AI by reviewing academic literature and industry trends. Lead proof-of-concept experiments and iterative development cycles to assess and validate novel approaches. System Integration & Deployment: Collaborate with software and data engineers to integrate AI models into production pipelines using MLOps best practices. Monitor live systems for model drift and other performance issues; implement mechanisms for continuous improvement and retraining. Cross-Functional Leadership: Work closely with product, design, and business teams to translate customer feedback and market trends into actionable technical requirements. Help set strategic roadmaps for AI research and guide development efforts in line with ethical AI principles and regulatory compliance. 🎯 SKILLS REQUIRED Technical Expertise: Expertise in designing and training a deep learning model from scratch using frameworks such as Tensorflow or PyTorch . Hands-on experience in designing, training, and fine-tuning large-scale Neural Language Models. In-depth knowledge of deep learning architectures, particularly Transformer models , and familiarity with techniques like reinforcement learning from human feedback (RLHF) and instruction tuning. Proficiency in natural language processing (NLP) fundamentals, including attention mechanisms, context window management, and prompt engineering. Strong programming skills in Python and familiarity with modern data pipelines. Experimental & Research Acumen: Demonstrable track record in conducting rigorous, iterative experiments—such as hyperparameter tuning, ablation studies, and performance benchmarking —to optimize model performance and alignment. A history of research contributions, which could include peer-reviewed publications, open-source contributions, or patents in areas related to AI, deep learning, or NLP. Additional Skills and Traits: Strong mathematical foundation, especially in linear algebra, calculus, probability, and statistics , to support algorithm development and optimization. Ability to dive into complex, large codebases to debug, optimize, and iterate on models. ⭐ ABOUT YOU You're curious about new technologies and Artificial Intelligence and you are driven to find ways to implement them in your work. You have a big appetite to learn and improve your technical skills. You are analytical and you have a keen eye for detail. You have great problem-solving skills, and you work well in a team. You have knowledge of the entire web development process. Excited to use and explore new generative AI tools for software engineering tasks on a day-to-day basis. Show more Show less

Job requisition ID :: 82484 Date: May 26, 2025 Location: Delhi Designation: Senior Consultant Entity: Job Description Design, develop, and deploy chatbots and conversational experiences. Experience with hosting and deploying applications on Azure or AWS. Managing cloud infrastructure, deploying applications, ensuring scalability and security, optimizing performance, and troubleshooting issues. Expertise in cloud services and automation tools. Work closely with stakeholders to gather requirements and translate them into technical specifications. Conduct testing and debugging to ensure the reliability and performance of chatbot solutions. Provide ongoing support and maintenance for deployed chatbots, including troubleshooting and resolving issues. Collaborate with different stakeholders to understand business objectives, technical requirements, and pain points. Stay updated on industry trends and best practices related to conversational AI and customer engagement. Requirements: Education: Bachelor's degree in Computer Science, Engineering, or related field. Master's degree preferred. Experience: 6+ years in software development, or related roles. Proficiency in Java programming language and J2EE technologies, including servlets, JSP, EJB, JMS, JDBC, and JPA. Proven experience in integrating WhatsApp APIs for seamless communication solutions. Strong proficiency in designing, developing, and deploying scalable microservices on cloud platforms using Java Spring Boot. Skilled in building responsive server-side applications with Node.js and implementing efficient messaging with RabbitMQ and Redis . Experience in working with web services technologies, including SOAP, REST, and JSON/XML with knowledge of SQL Strong troubleshooting and debugging skills, with the ability to analyze and resolve complex technical issues. Familiarity with DevOps practices and tools such as Jenkins and ITSM tools like ServiceNow, Jira. Strong understanding of NLP , machine learning, and chatbot technologies. Excellent communication and presentation skills. Strong problem-solving skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment.

Who We Are In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. Our Culture - Everywhere Work Centered Around You At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need you! We are seeking a highly motivated and experienced Senior Product Manager to lead the development and enhancement of our virtual assistant, chatbot, and chat, as well as other collaboration capabilities for Ivanti’s Service and Asset Management suite. This role is crucial in shaping the future of our AI-driven conversational interfaces, ensuring they meet the needs of our customers and deliver exceptional user experiences. The ideal candidate will have a strong background in product management, with emphasis in the AI and chatbot space, and will be adept at navigating the complexities of developing innovative solutions. Who You Are Interacting on a regular basis with customers, you are someone understands how customers work in the area of Enterprise Service Management. You enjoy partnering with customers to define the problems to be solved and jobs be done, and you act as the voice of the customer during the design and development process. In all you build, you work to ensure that new product capabilities solve meaningful customer problems. You also support the ideation, design, technical development, and launch of innovative new products and modules in support of the continued evolution of the Ivanti’s Enterprise Service Management portfolio. What You Will Be Doing As part of the role, the ideal candidate understands the mechanics of the enterprise software market, understand requirements to deliver successful SaaS products and services, and needs to have business acumen to make smart decisions to optimize return on investment for the Ivanti ESM product line. Key to the success of the position is to be able to develop and maintain good business relationships with cross-functional teams, which are essential to the successful adoption of new capabilities. If you are looking for an opportunity to deliver meaningful innovations to enable our target customers to manage their IT or non-IT services better and thus improve their business success and work experience, and if you are looking for an opportunity to help lead Ivanti’s ESM business to financial success and to participate in it, then join our team! Key Responsibilities Product Strategy and Roadmap: Develop and execute the product vision and strategy for virtual assistants, chatbots, and other collaborative capabilities. Create and manage a product roadmap, aligning with business objectives and market demands. Conduct market research and competitive analysis to identify opportunities and inform product decisions. Product Development Lead cross-functional teams, including engineering, UX, and data science, to deliver high-quality products. Define detailed product requirements and specifications, ensuring clarity and alignment with business goals. Prioritize features and enhancements based on customer feedback, market trends, and business impact. Customer Focus Engage with customers and stakeholders to gather insights, understand their needs, and validate product concepts. Advocate for the customer by ensuring their needs are at the forefront of product development efforts. Develop user personas and journey maps to guide the design and development process. Performance And Metrics Establish key performance indicators (KPIs) and success metrics to measure adoption and performance. Analyze data to identify trends, opportunities, and areas for improvement. Report on progress to senior leadership and stakeholders. Collaboration And Communication Collaborate with marketing, sales, services, and customer support teams to ensure successful product launches and customer adoption. Communicate product vision, strategy, and updates effectively to internal and external stakeholders. Foster a culture of collaboration, innovation, and continuous improvement within the product team. Innovation And Trends Stay abreast of industry trends, emerging technologies, and advancements in AI, chatbots, and collaboration. Identify and evaluate new technologies and solutions to enhance product offerings. Drive innovation by exploring new use cases and applications for virtual assistants and chatbots. To Be Successful In The Role, You Will Have Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus. Experience: Minimum of 7 years of product management experience, with at least 3 years focused on AI, virtual assistants, or chatbots. Skills: Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to lead and inspire cross-functional teams. Technical Knowledge: Familiarity with AI technologies, natural language processing (NLP), machine learning, and chatbot frameworks. Customer Orientation: Deep understanding of customer needs and a passion for creating user-centric products. Project Management: Proven track record of managing complex projects and delivering products on time and within budget. This job posting will remain active until a qualified candidate is identified. At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com . Show more Show less

Senior Software Engineer We are looking for an experienced Senior ITSM Manager- ServiceNow to lead and optimize our Change Management, Problem Management, Incident Management and Knowledge Management processes. This role is critical in ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement across our ITSM landscape. The ideal candidate will be a ServiceNow expert with a deep understanding of ITIL frameworks and governance models. An ideal candidate would be passionate about the evolution of IT Service Management (ITSM) in a fully cloud-native environment. This role requires a leader who can drive automation, AI adoption, and ServiceNow optimization to build a modern, efficient, and intelligent ITSM function. You would also be required to champion the use of ServiceNow, ensuring ITSM processes continuously evolving to meet the needs of a dynamic fintech environment. You Will Be Responsible For ITSM Process Leadership – Own and enhance Change, Problem, Incident, and Knowledge Management processes, ensuring alignment with ITIL best practices and business objectives. Knowledge Management – Drive the adoption of a structured knowledge repository, ensuring that ServiceNow Knowledge Management capabilities are fully utilized for self-service and support teams. Develop and oversee a structured knowledge repository, driving adoption and self-service capabilities Change Management Oversight – Own the Change Management process, chair Change Advisory Board (CAB) meetings, and minimize risks associated with system updates and deployments. Drive governance for Change Advisory Board (CAB) meetings, standardize change workflows, and minimize service disruptions. Problem Management – Establish proactive problem management practices, leveraging ServiceNow to automate incident correlation, root cause analysis, and knowledge sharing. Establish root cause analysis (RCA) processes, reduce recurring incidents, and drive proactive problem resolution. Partner with incident management teams to ensure that major incidents trigger effective problem management, using ServiceNow analytics and reporting to drive continuous improvements. ServiceNow Optimization – Leverage ServiceNow to automate and improve ITSM processes, ensuring seamless execution, reporting, and compliance. Act as the ServiceNow ITSM Champion, identifying opportunities to enhance Change, Problem, and Knowledge Management through automation, workflow improvements, and data-driven decision-making. Optimize Change Management in a DevOps-driven world, aligning ITSM governance with CI/CD pipelines and cloud deployment models. Enhance Problem Management through intelligent log analysis and predictive AI models, reducing downtime and accelerating RCA (Root Cause Analysis). Develop and refine ITSM processes suited for a fully cloud-native environment, ensuring agility, resilience, and scalability. Drive self-service and automation-first approaches, ensuring minimal manual intervention in repetitive ITSM tasks. ServiceNow Evangelism & Training – Act as an internal advocate for ServiceNow capabilities, conducting trainings, demos, and roadshows to increase awareness and adoption of its features across IT and business teams. Champion and expand ServiceNow capabilities, identifying areas to automate workflows, enhance reporting, and integrate AI-driven insights. Design and implement automation within ServiceNow, reducing manual interventions in Change, Problem, and Knowledge Management. Leverage ServiceNow Virtual Agent and AI Ops to automate ticket triage, anomaly detection, and predictive problem management. Integrate ITSM with Cloud-native monitoring and observability tools, ensuring a seamless flow of incident, problem, and change data across platforms. Stakeholder Engagement & Communication – Work closely with IT Operations, Security, Engineering, and Business teams to ensure ITSM processes are understood, adopted, and optimized Incident & Major Incident Collaboration – Work closely with incident management teams to ensure effective resolution of major incidents and post-incident reviews. Compliance & Risk Management – Ensure that all ITSM processes are audit-ready, compliant with regulatory and security requirements, and properly documented in ServiceNow. Reporting & Metrics: Define, measure, and report ITSM KPIs, ensuring continuous service improvements and adherence to SLAs/OLAs. Define key ITSM KPIs and analytics, using ServiceNow dashboards to measure SLA/OLA adherence, automation impact via ServiceNow performance analytics, and AI-driven efficiencies. Qualifications & Experience 8+ years of experience in ITSM, with deep expertise in core ServiceNow ITSM functions - Change, Problem, Incident and Knowledge Management. Strong hands-on experience with ServiceNow, including workflow automation, Virtual Agent, AI Ops, and reporting. ITIL v4 Certification preferred. Proven experience running ITSM in a fully cloud-native environment (AWS, Azure, or Google Cloud). Expertise in ITIL frameworks and ITSM evolution in DevOps, Agile, and cloud-centric organizations. Exposure to CMDB, IT Asset Management, and Major Incident Management is a plus. Excellent communication and stakeholder management skills, with the ability to socialize and champion ServiceNow capabilities and ITSM modernization initiatives across teams. Experience in a regulated industry (e.g., fintech, banking, healthcare) is a plus. Strong automation mindset, with inclination (or prior experience) leveraging ServiceNow AI/ML capabilities, chatbot automation, and process orchestration About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. Show more Show less

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Develop and maintain AWS Lex based chatbot workflow. Develop and maintain integration with the backend system (API based) Dev ops practices, Jenkin pipeline, AWS. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Show more Show less

About ANNAM.AI: ANNAM.AI is a transformative initiative established as a Center of Excellence (CoE) under the Ministry of Education at the prestigious Indian Institute of Technology (IIT) Ropar. The CoE is dedicated to revolutionizing the agricultural landscape of India by integrating cutting-edge artificial intelligence (AI) technologies into sustainable farming practices. The name " Annam " itself symbolizes nourishment and the sustenance of life, reflecting its mission to ensure food security while promoting eco-friendly and efficient agricultural solutions deploying AI. ANNAM.AI aspires to address critical challenges in agriculture, such as resource optimization, nature inspired enhanced pollination, and real-time decision-making for farmers in their own language. By fostering interdisciplinary research, the CoE aims to bridge the gap between advanced technology and traditional farming, empowering farmers with data-driven tools to enhance productivity and sustainability. The initiative underscores India's commitment to leveraging AI for societal benefit and positions the country as a global frontrunner in agricultural innovation. With its vision to combine technology and tradition, ANNAM.AI holds the potential to transform not just Indian agriculture but also contribute significantly to global food security and environmental conservation. Call for Applications: Content Generator – Creative & Educational Writer Location: ANNAM.AI, Center of Excellence in AI for Agriculture, IIT Ropar, Chandigarh Type: Full-Time | Adhoc | Renewable based on performance Compensation: ₹6–8 Lakhs per annum (Negotiable based on qualifications and experience) Experience Required: Minimum 2+ years in professional content creation or editorial writing About the Role ANNAM.AI is looking for a passionate Content Generator who can translate complex topics like agriculture, AI, and sustainability into simple, engaging, and impactful written content. From articles and video scripts to knowledge base entries and FAQs, your words will educate, inspire, and inform our diverse audience. Key Responsibilities Research and write clear, concise, and original content on agriculture, technology, and education Create educational articles, explainer posts, chatbot scripts, and knowledge base entries Collaborate with subject matter experts to break down technical concepts Write video scripts and assist with storyboard development Tailor content for multiple formats: blog, print, social, presentations, and outreach material Maintain consistency in tone, language, and style across platforms Required Skills Strong command of written English and storytelling Ability to simplify technical jargon for non-technical audiences Research-driven approach to content development Familiarity with SEO basics and readability tools (Grammarly, Hemingway, etc.) Highly organized, deadline-driven, and self-managed Nice to Have Experience in agriculture, AI, edtech, or science communication Basic knowledge of ChatGPT or AI tools for content generation A writing portfolio or sample content links Show more Show less

What You’ll Do Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience. Participates in every stage of the project delivery lifecycle Take part in daily stand-up meetings and sprint planning sessions. Assist gathering requirements scope & disposition through process compliance and gap analysis Deliver functional specifications & configuration in-line with the agreed and approved design Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem Complete documentation and unit testing Provide integration testing support, and review of end-user training materials Support project cut-overs, go-lives and warranty support Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI Qualifications Bachelor's degree from an accredited institution Total 5-7 years of experience with Minimum 3 years’ relevant experience as chatbot developer Skills Mid-level of system expertise Skilled in working in both Agile and Waterfall delivery methods. Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies Familiar with the Salesforce Environment Above average written and verbal communication skills Self Starter Highly Curious and motivated to continue to learn new skills and technologies ]]> Show more Show less

Dear all TCS is hiring for Pega Developer Location: TCS-Hyderabad / Mumbai Exp: 5 to 10 years Must have: 4+ Years development experience with a Pega 7.0, Pega 8.0 above on Case management, KM and UI Should be able to work on Pega enterprise edition Should be able to work on UI kit and theme Cosmos Should have hands on experience on Pega customer service framework Pega agent Desktop CTI Integration Pega Call Chatbot Design and Code new technical features in Product. Conduct code reviews and ensure coding standards and practices. Should be able to write HLD, SSD Should have strong experience SOAP, REST, JSON Good-to-Have: Telecom Domain Java Thanks Hymavathi D Show more Show less

Company Description Welcome to Mirai Ventures, where we envision a world transformed by AI. We create a dynamic ecosystem that fosters collaboration among passionate entrepreneurs, technology innovators, and investors to build and scale world-changing AI ventures. Job Description: Content & Inbound Marketing Specialist (with AI Skills) ### Role Overview The Modern Content & Inbound Marketing Specialist leverages both creative and analytical skills to attract, engage, and convert leads through content-driven strategies. This role demands expertise in using AI tools to automate, personalize, and optimize inbound marketing efforts, ensuring campaigns are data-driven, scalable, and highly effective. --- ### Key Responsibilities - **Inbound Strategy & Execution** - Develop and execute inbound marketing campaigns using digital channels (SEO, social, email, etc.). - Plan and manage content calendars, ensuring consistent, high-quality output. - **Content Creation & Optimization** - Create, curate, and optimize content (blogs, social posts, newsletters, etc.) using AI-powered tools for ideation, editing, and SEO enhancement. - Use AI to analyze content performance and recommend improvements for higher engagement and search visibility. - **AI-Driven Personalization & Automation** - Implement AI tools to automate repetitive tasks (e.g., content distribution, lead nurturing, campaign reporting). - Use AI for audience segmentation and personalized content delivery to enhance customer experience and conversion rates. - **Data Analysis & Campaign Optimization** - Leverage AI analytics platforms to process large datasets, identify trends, and extract actionable insights. - Employ predictive analytics to forecast campaign outcomes, optimize lead scoring, and refine targeting strategies. - **Customer Engagement & Support** - Deploy and manage AI-powered chatbots and virtual assistants for real-time customer interaction and support. - Monitor chatbot performance and continuously improve scripts based on AI-driven insights. ### Required Skills & Qualifications - **Experience** - 2–3 years in inbound/content marketing with demonstrable experience using AI tools (e.g., N8N, Make.com, Jasper, ChatGPT, SurferSEO, SEMrush, or similar). - **Technical Skills** - Proficiency with AI-powered marketing automation platforms and CRM systems. - Strong understanding of AI-driven SEO, content optimization, and data analytics tools. - Ability to evaluate, implement, and integrate new AI tools into existing marketing workflows. - **Analytical & Creative Skills** - Strong data analysis skills with the ability to translate insights into actionable strategies. - Excellent writing, editing, and communication skills. - Bachelor’s degree in marketing, communications, or a related field. ### Performance Metrics - Website traffic and engagement rates - Number of qualified leads generated - Conversion rates and campaign ROI - Email and chatbot engagement metrics - Content performance improvements (SEO rankings, shares, etc.) - Efficiency gains from AI automation (time saved, process improvements) Show more Show less

About Us : We are a technology-driven publishing and legal-tech organization currently expanding our capabilities through advanced AI initiatives. With a strong internal team proficient in .NET, MERN, MEAN stacks, and recent chatbot development using OpenAI and LLaMA, we are seeking an experienced AI Solution Architect to lead the design, development, and deployment of transformative AI projects. Role Overview : We are looking for a Solution Architect with proven experience in AI/ML system design, team leadership, and successful delivery of Vector DB-based, RAG-enabled, and LLM-tuned solutions. You will act as both a technical leader and a strategic enabler, guiding developers across technologies to adopt best practices in integrating AI into products and internal processes. This is a critical onsite role, working directly with engineering managers and developers across technologies (including .NET, Python, MERN/MEAN), ensuring scalable, maintainable, and innovative AI-driven systems. Key Responsibilities : Architect, plan, and deliver enterprise-grade AI solutions using : Vector Databases (e.g., FAISS, Chroma) RAG Pipelines (Retrieval-Augmented Generation) LLM Pre-training, Fine-tuning, and RLHF (Reinforcement Learning with Human Feedback) Lead AI solution design discussions and provide actionable architecture blueprints. Collaborate with engineering teams (Python, .NET, MERN, MEAN) to integrate AI modules into existing and new systems. Evaluate and select AI/ML frameworks, infrastructure, and tools suited for business needs. Guide and mentor junior AI engineers and full-stack developers on technical direction, code quality, and solution robustness. Define and implement best practices for model training, versioning, deployment, and monitoring. Translate business needs into technical strategies for AI adoption across products and internal processes. Stay ahead of emerging AI trends and continuously assess their applicability to business goals. Required Skills & Qualifications : Bachelors or Masters in Computer Science, Engineering, AI/ML, or related fields. 5+ years of experience in software architecture with a focus on AI/ML system design and project delivery. Hands-on expertise in : Vector Search Engines (e.g., FAISS, Pinecone, Chroma) LLM Tuning & Deployment (e.g., LLaMA, GPT, Mistral, etc.) RAG systems, Prompt Engineering, LangChain RLHF techniques and supervised finetuning Experience working with multi-tech teams (especially .NET and JavaScript-based stacks). Strong command over architecture principles, scalability, microservices, and API-based integration. Excellent team leadership, mentorship, and stakeholder communication skills. Prior experience delivering at least one production-grade AI/NLP project with measurable impact. Nice to Have : Experience with tools like MLflow, Weights & Biases, Docker, Kubernetes, Azure/AWS AI services Exposure to data pipelines, MLOps, and AI governance Familiarity with enterprise software lifecycle and DevSecOps practices Show more Show less

About Us We are a technology-driven publishing and legal-tech organization currently expanding our capabilities through advanced AI initiatives. With a strong internal team proficient in .NET, MERN, MEAN stacks, and recent chatbot development using OpenAI and LLaMA, we are seeking an experienced AI Solution Architect to lead the design, development, and deployment of transformative AI projects. Job Description/Roles Active Directory, file Server, Web Server (IIS, Apache, Nginx) and Application Server Management Database Server like MS-SQL, MySQL, MongoDB, Redis, PostgreSQL installation, troubleshooting and Backup Installation of New Windows Server, Linux and Desktop systems Windows Server and Linux application/ Software like VB, C# , .net etc. installation and troubleshooting Basic knowledge of Public cloud management like AWS, Azure etc Virtual Hypervisor management like Hyper-V or Esxi Virtual Machine/Server management and Backup Troubleshooting basic server hardware and OS issues Assist management, patch deployment and server up-gradation Monitor and maintain server(s) performance and availability, troubleshooting OS issues Respond to end user issues that have escalated from Desktop Support Work on ongoing IT projects as assign (ref:hirist.tech) Show more Show less

Company Description Maghraut Technologies is a startup that focuses on helping businesses utilize data, cloud platforms, and AI in practical ways. The company works across platforms like Salesforce, Google Cloud, and AWS, offering services to improve how companies operate, make decisions, and grow. Maghraut Technologies creates custom solutions for both large companies and small-to-medium businesses to solve real problems and enhance their use of data, systems, and cloud tools. Role Description We are seeking a proactive and creative Workflow Automation Analyst – Intern to join our Automation & Integration team. In this role, you will design, implement, and manage automated workflows that connect SaaS platforms, APIs, marketing tools, and social media apps using tools like n8n, Zapier, and JavaScript/Python scripting. You'll be working on automations involving communication platforms (like WhatsApp and Twilio), social media (Facebook, LinkedIn, Twitter), and marketing automation systems (like Salesforce Pardot, Mailchimp, and HubSpot). Key Responsibilities Build No-Code/Low-Code Automations using n8n, Zapier, Make.com, and similar tools Integrate APIs for WhatsApp (Cloud API or Twilio), Facebook Pages, LinkedIn, Twitter, Slack, etc. Automate marketing campaigns using platforms like Salesforce Pardot, Mailchimp, and HubSpot Design custom scripts using JavaScript and Python to enable advanced logic within workflows Build and monitor webhook-based integrations for real-time data sync between services Use tools like Airtable, Notion, Google Sheets, and CRMs to manipulate structured data Automate business processes such as lead capture, messaging, alerts, reports, and data transformation Maintain and document reusable automation frameworks and modular integrations Collaborate with team members and stakeholders to analyze requirements and propose scalable automation solutions Qualifications (Preferred but not mandatory)< /p> Experience with OAuth 2.0 and API authentication flows Basic understanding of CRMs like Salesforce, Zoho, or HubSpot Familiarity with analytics platforms like Google Analytics or Meta Insights Prior hands-on work with LinkedIn Campaign Manager, Facebook Ads API, or Twitter Developer API Exposure to chatbot platforms or customer engagement tools (e.g., Intercom, Drift, Dialogflow) What We Offer Hands-on experience with cutting-edge tools and real-world projects Mentorship from senior automation experts and solution architects Flexible remote work setup with an open, collaborative culture Access to training resources and certification support Possibility of full-time placement post-internship Show more Show less

Job Title: Lead Coordinator - Digital Marketing Operations Location: Kolkata Industry: Eye Care / Nonprofit Function: Digital Marketing Operations Experience: 2–4 years of experience in digital coordination or marketing operations Employment Type : Full-time Reporting To: GM – Digital Initiatives Job Summary / About the Role: We are seeking a proactive and detail-oriented Digital Marketing Operations Coordinator to support the digital marketing and communication efforts across platforms. The ideal candidate will have a good understanding of digital tools, MS-Excel, data analysis, and technical coordination, with a knack for managing reporting, digital platform health, and cross-team communication. Experience in nonprofit or healthcare sectors will be preferred. Key Responsibilities: Data, Reporting & Analysis Pull data from platforms like Google Analytics, Search Console, Google Business Profiles, CRMs, and social media insights to generate monthly, quarterly, and annual reports. Track keyword rankings on Google to maintain and update data on dashboards every month. Analyze keywords and search volumes for campaign planning and SEO optimization using tools like Google Keyword Planner, SEMrush, and UberSuggest. Track and report on key metrics such as website traffic, organic visits, online leads, appointment bookings, patient conversions (OPD visits, surgeries), donations received, and lead performance by channel. CRM & Lead Management Upload leads received via email, social media, WhatsApp ChatBot, etc., into the CRM. Monitor CRM daily to ensure accurate data flow, proper lead staging, and deal updates for patient or donor journeys. Ensure data hygiene on CRM platforms and coordinate with the tele-calling team to ensure lead follow-ups, notes, and status updates are captured in the CRM. Digital Coordination & Operations Respond to and forward emails to concerned departments; monitor shared inboxes. Manage content updates across platforms (website, mobile app, social media) as requested by the team. Handle daily review and comment responses across Google and social media platforms. Monitor inappropriate Google Business images and coordinate with Google support for takedown. Assist with local SEO efforts—create local citations and listings to improve regional visibility. Monitor spam backlinks and execute disavows via Search Console. Campaign Support Coordinate WhatsApp and SMS campaigns; monitor credit balances and ensure smooth execution. Maintain updated headers and templates on DLT platforms; coordinate for new approvals or issues. Schedule social media posts via Hootsuite and post manually if needed. Vendor & Finance Coordination Track invoices, bills, and POs; ensure timely submission to the finance team. Follow up with the purchase team and finance team on payments to vendors. Coordinate with external vendors, developers, and hosting teams for issue resolution, deployments, or updates. Website & Tech Monitoring Act as the first point of contact for digital tech support requests; resolve or escalate as needed. Perform basic website admin tasks—user roles, content updates, plugin checks, etc. Track uptime and performance of all digital assets including websites, WhatsApp bots, donation gateways, and business listings. Assist with testing and rollout of new digital tools, system integrations, or features. Cross-Team Support Coordinate with internal ops and marketing teams for new business listings or Google customizations. Work with fundraising teams to ensure donation tracking is aligned across platforms. Required Skills & Qualifications: Bachelor’s degree in Marketing, IT, Communications, or related field. 2–4 years of experience in digital coordination or marketing operations. Hands-on experience with Google Analytics, Google Search Console, and CRM tools. Familiarity with keyword research and SEO tools (e.g., Keyword Planner, SEMrush). Good working knowledge of Excel/Google Sheets, dashboards, and reporting. Experience with campaign tools (WhatsApp, SMS, DLT platforms). Strong organizational and follow-up skills. Strong proficiency in Microsoft Excel – including functions like VLOOKUP, pivot tables, charts, conditional formatting, and data cleaning. Proactive, solution-driven, and highly detail-oriented. Basic understanding of web technologies and content management (WordPress preferred). Familiarity with Google Business Profiles, Hootsuite, or other social schedulers. Show more Show less

Job Title: AI/ML and Chatbot Lead Experience Level: 10+ Years (Lead/Architect level) Location: Remote Employment Type: Full-time No. of Positions: 1 Job Overview: We are seeking a visionary and hands-on AI/ML and Chatbot Lead to spearhead the design, development, and deployment of enterprise-wide Conversational and Generative AI solutions. This role will establish and scale our AI Lab function, define chatbot and multimodal AI strategies, and deliver intelligent automation solutions that enhance user engagement and operational efficiency. Key Responsibilities Define and lead the enterprise-wide strategy for Conversational AI, Multimodal AI, and Large Language Models (LLMs). Build an AI/Chatbot Lab , creating a roadmap and driving innovations across in-app, generative, and conversational AI. Architect scalable AI/ML systems including presentation, orchestration, AI, and data layers. Collaborate with business stakeholders to assess needs, conduct ROI analyses, and deliver impactful AI use cases. Identify and implement agentic AI capabilities and SaaS optimization opportunities. Deliver POCs, pilots, and MVPs owning the design, development, and deployment lifecycle. Lead, mentor, and scale a high-performing team of AI/ML engineers and chatbot developers . Build multi-turn, memory-aware conversations using frameworks like LangChain or Semantic Kernel . Integrate bots with platforms like Salesforce, NetSuite, Slack , and custom applications via APIs/webhooks. Implement and monitor chatbot KPIs using tools like Kibana , Grafana , and custom dashboards. Champion ethical AI , governance, and data privacy/security best practices. Must-Have Skills 10+ years in AI/ML; demonstrable success in chatbot, conversational AI , and generative AI implementations. Experience building and operationalizing an AI/Chatbot architecture framework used enterprise-wide. Expertise in: Python , LangChain, ElasticSearch, NLP (spaCy, NLTK, Hugging Face) LLMs (e.g., GPT, BERT), RAG, prompt engineering Chatbot platforms (Azure OpenAI, MS Bot Framework), CLU, CQA AI solution deployment and monitoring at scale Familiarity with: Machine learning algorithms, deep learning, reinforcement learning NLP techniques for NLU/NLG Cloud platforms ( AWS, Azure, GCP ), Docker , Kubernetes Vector DBs (Pinecone, Weaviate, Qdrant) Semantic search, knowledge graphs, intelligent document processing Strong grasp of AI governance , documentation, and compliance standards Excellent team leadership, communication, and documentation skills Good-to-Have Skills Experience with Glean , Perplexity.ai , Rasa , XGBoost Familiarity with Salesforce , NetSuite , and business domains like Customer Success Knowledge of RPA tools like UiPath and its AI Center Role & responsibilities Interested candidate can call at 7087707007