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7.0 - 12.0 years
9 - 14 Lacs
Chennai
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Salesforce Einstein AI Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with a proper cloud or on-prem application pipeline of production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the implementation of AI/ML models.- Conduct research on emerging AI technologies.- Optimize AI algorithms for performance and scalability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Einstein AI.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Salesforce Einstein AI.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 - 8.0 years
9 - 14 Lacs
Kolkata
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : BE Summary :As an AI / ML Engineer, you will develop applications and systems that utilize AI to improve performance and efficiency, including deep learning, neural networks, chatbots, and natural language processing. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement machine learning models for various applications.- Optimize AI algorithms for improved performance.- Collaborate with cross-functional teams to integrate AI solutions.- Stay updated with the latest trends in AI and ML technologies.- Provide technical guidance and mentor junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Machine Learning Operations.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Machine Learning Operations.- This position is based at our Kolkata office.- A BE degree is required. Qualification BE
Posted 3 weeks ago
7.0 - 12.0 years
9 - 14 Lacs
Pune
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Salesforce Einstein AI Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with a proper cloud or on-prem application pipeline of production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the implementation of AI/ML models.- Conduct research on emerging AI technologies.- Optimize AI algorithms for performance and scalability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Einstein AI.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Salesforce Einstein AI.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve collaborating with cross-functional teams to design and implement production-ready solutions, ensuring that the applications meet high-quality standards. You will also explore the integration of generative AI models into various projects, contributing to innovative solutions that enhance user experiences and operational efficiency. Your role will require a blend of technical expertise and creative problem-solving to address complex challenges in the field of artificial intelligence and machine learning. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with team members to design and implement AI-driven applications.- Analyze project requirements and develop appropriate AI models to meet those needs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of deep learning frameworks such as TensorFlow or PyTorch.- Experience with cloud platforms and services for deploying AI applications.- Familiarity with data preprocessing and feature engineering techniques.- Knowledge of software development best practices and version control systems. Additional Information:- The candidate should have minimum 3 years of experience in Large Language Models.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
15.0 - 20.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will develop applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work on integrating generative AI models into various applications, which may include deep learning, neural networks, chatbots, and image processing. Collaboration with cross-functional teams will be essential to ensure that the solutions you create are effective and innovative, addressing complex challenges in the field of artificial intelligence. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals to enhance their skills and knowledge in AI and machine learning.- Continuously evaluate and improve existing AI models and systems to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Machine Learning.- Strong understanding of deep learning frameworks such as TensorFlow or PyTorch.- Experience with cloud platforms like AWS, Azure, or Google Cloud for deploying AI solutions.- Familiarity with data preprocessing and feature engineering techniques.- Ability to design and implement scalable machine learning pipelines. Additional Information:- The candidate should have minimum 15 years of experience in Machine Learning.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
5.0 - 10.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : NoSQL Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with a proper cloud or on-prem application pipeline of production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the implementation of AI/ML models.- Conduct research on emerging AI technologies.- Optimize AI algorithms for performance and scalability. Professional & Technical Skills: - Must To Have Skills: Proficiency in NoSQL.- Strong understanding of AI and ML concepts.- Experience with cloud AI services like AWS SageMaker or Google AI Platform.- Knowledge of deep learning frameworks such as TensorFlow or PyTorch.- Hands-on experience in developing AI applications.- Familiarity with chatbot development and image processing. Additional Information:- The candidate should have a minimum of 5 years of experience in NoSQL.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 3 weeks ago
15.0 - 20.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Value Architecture & Realization Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation of AI/ML models.- Research and experiment with new AI technologies.- Contribute to the development of AI strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Value Architecture & Realization.- Strong understanding of AI and ML concepts.- Experience with cloud AI services.- Knowledge of deep learning and neural networks.- Hands-on experience with chatbots and image processing. Additional Information:- The candidate should have a minimum of 12 years of experience in Value Architecture & Realization.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 - 8.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Prompt Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production-ready quality. You will apply GenAI models as part of the solution, including deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Stay updated with the latest AI/ML technologies and trends.- Collaborate with cross-functional teams to implement AI solutions.- Develop and deploy machine learning models.- Optimize AI algorithms for performance and scalability.- Conduct research to enhance AI capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Prompt Engineering.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Prompt Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 3 weeks ago
10.0 - 15.0 years
13 - 18 Lacs
Bengaluru
Work from Office
About The Role Project Role :AI Platform Engineer Project Role Description :Develops applications and systems that utilize AI to improve performance and efficiency, including but not limited to deep learning, neural networks, chatbots, natural language processing. Must have skills :Natural Language Processing (NLP) Good to have skills :No Technology Specialization Minimum 10+ year(s) of experience is required Educational Qualification :NA Key Reponsibilities :NA Technical Experience NA Professional Attributes :NANA Qualification Bengaluru
Posted 3 weeks ago
15.0 - 20.0 years
13 - 18 Lacs
Bengaluru
Work from Office
About The Role Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : Total 15 years of full time education Summary :As an AI/ML Architect, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying GenAI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Design, develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Ensure proper cloud or on-prem application pipeline with production-ready quality.- Collaborate with cross-functional teams to ensure successful implementation of AI/ML solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification.- Strong understanding of AI/ML algorithms and techniques.- Experience with deep learning, neural networks, chatbots, and image processing.- Experience with cloud data architecture solutions.- Experience with cloud or on-prem application pipeline with production-ready quality.- Experience with integrating multiple services such as NLP, voice recognition, and third party APIs. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Additional Information:- The candidate should have a minimum of 17 years of experience in Google Cloud Machine Learning Services.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- This position is based at our Bengaluru office. Qualification Total 15 years of full time education
Posted 3 weeks ago
15.0 - 20.0 years
9 - 14 Lacs
Bengaluru
Work from Office
About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Computer Vision Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud AI services. Your typical day will involve designing and implementing production-ready solutions, ensuring that they meet quality standards. You will work on various aspects of AI, including deep learning, neural networks, and image processing, while also integrating generative AI models into your projects. Collaboration with cross-functional teams will be essential as you contribute to innovative solutions that enhance the capabilities of AI technologies. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to foster their growth and development.- Continuously evaluate and improve existing processes to enhance team efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Computer Vision.- Strong understanding of deep learning frameworks such as TensorFlow or PyTorch.- Experience with image processing techniques and algorithms.- Familiarity with cloud platforms and services for deploying AI solutions.- Knowledge of software development best practices and version control systems. Additional Information:- The candidate should have minimum 7.5 years of experience in Computer Vision.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
What we want to accomplish and why we need you? Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 350+ member strong team, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry. We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform. What will you do every day? As a Software Engineer you will be helping the team build a plug and play ecosystem of applications from various domains like e-commerce, fintech, telecom,etc. and connect it with the Haptik Platform. With you there will be a group of talented team consisting of Program Managers, Engineering Managers, QA Engineers, UX, and Content Specialists. Ok, you're sold, but what are we looking for in the perfect candidate? Have in depth knowledge of database concepts, debugging skills, algorithms and data structures, DB query optimization techniques (via experience or reading), unit testing in Python, CI/CD concepts and backend systems, design principles, good coding practices Thorough understanding of how to build/improve complex tools already at scale Work across all teams to understand requirements and implementation of API’s/Solutioning for these tools High level estimating and scoping/breaking down of tasks Fully participate in a scrum-based, agile development environment Have good communication skills Requirements* 3+ years of experience in software development Good knowledge of at-least one framework (Django, Django Rest Framework (DRF) preferred) Must be proficient with one language : Python/PHP Worked on databases like MySQL, MongoDB, Elasticsearch Worked on tools like Postman, AWS, Opensource tools Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership with Jio. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.
Posted 3 weeks ago
13.0 - 16.0 years
50 - 70 Lacs
Gurugram
Work from Office
Job Title Head of Digital Strategy (Product) Department/Team - Digital Strategy Location - On-site Employment Type - Full-time Reporting To - CTO Description We are seeking a visionary and results-driven Head of Digital Strategy (Product) to lead our organization’s digital transformation agenda. This leadership role will be responsible for shaping, executing, and scaling intelligent digital solutions that replace manual, error-prone processes—driving productivity, improving customer and employee experience, and enabling credit cost optimization. As the Head of the Digital Strategy Team, you will work closely with senior leadership, business heads, technology teams, and operational units to align digital product initiatives with strategic business objectives. Key Responsibilities and Duties 1. Strategy & Vision Develop and lead the execution of a forward-looking digital strategy aligned with organizational goals. Identify high-impact opportunities for digital innovation across departments; build and deliver roadmaps accordingly. Stay abreast of emerging technologies and industry trends to continually evolve the digital roadmap. 2. Product Leadership Spearhead product-driven digital transformation initiatives to replace manual processes with scalable, intelligent solutions. Oversee the design, development, and implementation of digital products from concept to deployment. Track success metrics for each initiative, demonstrating measurable business outcomes such as productivity gains, credit cost reduction, and enhanced user satisfaction. 3. Team & Delivery Management Lead cross-functional teams including product managers, analysts, designers, and developers in an agile environment. Foster a culture of continuous improvement, innovation, and data-driven decision-making. 4. Stakeholder Engagement & Change Management Engage and influence key stakeholders to ensure alignment and support across the organization. Communicate strategic vision and digital priorities effectively to business and technology teams. Ensure adoption of new solutions by managing change effectively across users and departments. Required Qualifications Bachelor’s degree in engineering, Computer Science, or a related field (MBA preferred). Minimum 12+ years of experience in product management, product leadership, or digital transformation roles. Proven track record of driving enterprise-wide digital transformation initiatives. Strong experience in managing cross-functional digital product teams and agile delivery frameworks. Preferred Qualifications Exposure to BFSI (Banking, Financial Services, and Insurance) or housing finance industry. Certification in Product Management, Agile, or Digital Transformation. Experience with automation tools, low-code platforms, and AI/ML implementations. Key Skills / Tools / Technologies Strategic Thinking & Road mapping Digital Product Management Process Automation & Optimization Change Management Cross-functional Leadership Stakeholder Management Agile & Scalable Delivery Technology & Innovation Strategy Why Join Us? At IIFL Home Finance, the Digital Strategy team is at the forefront of reimagining how technology empowers every corner of our business. You'll be leading a team with a clear mandate to deliver tangible business value through product-led innovation and operational excellence.
Posted 3 weeks ago
5.0 years
0 Lacs
Hyderābād
On-site
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/ Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Financial Leadership Responsibilities: Support the month end close, forecasting, and board reporting cycles. Collaborate with accounting to understand revenue and expense actuals relative to plan, forecast, and prior year. Support the development and continued iteration of the 3-statement financial model out of Vena Solutions. Develop additional supplemental models to improve forecasting accuracy and operational efficiency. Build relationships with key stakeholders across the business, provide insightful data-driven financial analysis to support strategic decisions. Support the forecasting and budgeting process, working closely with ELT to ensure alignment with overall business objectives. Reporting & Analytics Responsibilities: Lead the development of monthly board (MBR) and ELT reporting materials in close partnership with the CFO and FP&A leadership, delivering clear, operationally focused insights from financial performance. Develop monthly Budget vs. Actual (BvA) reporting packages for each department, with executive-level summaries tailored for ELT review. These packages include hiring plans, key upcoming subscription renewals, new purchase requests, and other strategic initiatives to support timely decision-making. Partner with business operations, data analytics, and accounting teams to automate key reports (e.g., ARR Snowball, KPIs) within BI tools. Help ensure data integrity and enhance standard operating procedures to support accurate and efficient business reporting. Strategic Partnering Responsibilities & Process Improvement Responsibilities: Partner with executive leadership team in key functions to understand their financial needs and develop budgets and forecasts aligned with strategic goals. Independently seek opportunities for improvement. Volunteering to support Ad Hoc analytics for ELT partners. Drive continuous improvement in financial planning and analysis processes, systems, and tools to enhance efficiency, speed, accuracy, and effectiveness. Collaborate cross-functionally with accounting, Revenue operations, and other departments to ensure alignment and accuracy of financial data and reporting. Supporting the successful go-live and implementation of Vena Solutions, partnering with Accounting, Revenue Ops, to align data flows, build scalable planning templates, and utilize Vena for future planning and forecasting Let’s talk about your skills/expertise: Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred. 5+ years of experience in financial planning and analysis. Experience within a PE backed SaaS organization preferred. Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis as well as experience with SaaS financial metrics (ARR, MRR, LTV, CAC, etc..) Excellent analytical and problem-solving skills, with the ability to translate complex financial data into actionable insights and recommendations. Proven track record of partnering with senior management and business leaders to drive strategic decision-making and business performance. Advanced proficiency in Microsoft Excel and financial planning software; experience with ERP systems (e.g., Vena Solutions) preferred. Familiarity with ERP systems (Netsuite) preferred. Strong communication and presentation skills, with the ability to effectively communicate complex financial concepts to non-financial stakeholders. Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity Interested? Know someone who might be? Apply online now. Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Posted 3 weeks ago
6.0 - 10.0 years
5 - 8 Lacs
Hyderābād
On-site
Job Title: Senior Data Scientist Location:Hyderabad/Bangalore Department: Advanced Analytics & AI Solutions About the Role We are seeking a highly skilled Senior Data Scientist to lead the end-to-end design, enhancement, and deployment of a machine learning solution that predicts the virality of press articles. This role is part of a high-impact digital media analytics project designed to support brand reputation management by forecasting which headlines are likely to gain rapid traction. The ideal candidate brings deep expertise in natural language processing (NLP), deep learning (especially transformer models like BERT), and hands-on experience with Azure AI services. You will drive the evolution of a proof-of-concept Python model into a scalable, production-grade Azure-based solution integrated with downstream generative AI interfaces. Key Responsibilities Lead the development and optimization of a BERT-based pairwise comparison model for predicting press article virality. Incorporate temporal dynamics into modeling strategy to enhance prediction accuracy over time. Design and implement scalable ML pipelines using Azure AI Hub, Foundry, Blob Storage, and Cosmos DB. Collaborate with architecture and platform teams to ensure smooth lift-and-shift deployment of the solution into client environments. Integrate outputs with Azure OpenAI (GPT-4o) to build conversational interfaces via Microsoft Copilot Studio or Power Apps. Evaluate model performance using robust metrics (accuracy, AUC-ROC, ranking correlation). Manage compute budgets (under $1,000/month) through cost-efficient compute planning and Azure monitoring tools. Work closely with stakeholders to translate business requirements into ML model specifications and insights delivery. Stay up-to-date with advances in NLP, ranking models, and Azure ML ecosystem. Required Skills & Experience 6–10 years of experience in Data Science or Machine Learning, with a strong focus on NLP or content-based recommendation systems. Deep proficiency in Python, with expertise in transformers, PyTorch/TensorFlow, Hugging Face, and data science libraries (pandas, scikit-learn). Hands-on experience with BERT, pairwise learning, and ranking models. Prior exposure to temporal modeling techniques (e.g., sliding windows, time-based feature engineering). Strong experience with the Azure ecosystem, including: Azure AI Hub and Foundry Azure Machine Learning Azure OpenAI Azure Cosmos DB and Blob Storage Azure Monitor and Application Insights Experience designing or integrating generative AI solutions (e.g., GPT-4, Claude, Gemini). Familiarity with CRISP-DM methodology or other structured data science lifecycles. Preferred Qualifications Experience working with media or digital marketing datasets (clickstream, headlines, user interactions). Knowledge of semantic search or vector databases. Understanding of Copilot/Chatbot development on Microsoft platforms. Experience managing data science projects with budget constraints and deployment pipelines. Published research or prototypes in NLP or content virality modeling is a strong plus. Certifications DP-203: Azure Data Engineer Associate AI-102: Azure AI Engineer Associate DP-600: Fabric Analytics Engineer Associate Hugging Face Transformers Certification TensorFlow Developer Certificate or PyTorch Fundamentals by Meta Google Cloud Certified Professional Data Engineer (if cross-cloud experience is relevant) Certified Specialist in NLP (e.g., DeepLearning.AI NLP Specialization on Coursera)
Posted 3 weeks ago
0.0 - 2.0 years
0 Lacs
Vijay Nagar, Indore, Madhya Pradesh
On-site
Hiring For AI Enginner - Python Developer :- Job Description:- We are seeking a talented Python Developer with hands-on experience in AI chatbot development and familiarity with Model Context Protocol (MCP) to join our AI team. You will be responsible for developing intelligent, context-aware conversational systems that integrate seamlessly with our internal knowledge base and enterprise services. The ideal candidate is technically proficient ,proactive, and capable of translating complex AI interactions into scalable backend solutions. Key Responsibilities 1. Design and develop robust AI chatbots using Python and integrate them with LLM APIs(e.g., OpenAI, Google AI, etc.). 2. Implement and manage Model Context Protocol (MCP) for optimize context injection, session management, and model-aware interactions. 3.Build and maintain secure pipelines for knowledge base access that allow the chatbot to accurately respond to internal queries. 4.Work with internal teams to define and evolve the contextual metadata strategy (roles, user state, query history, etc.). 5.Contribute to internal tooling and framework development for contextual AI applications. Required Skills & Experience 1. 3+ years of professional Python development experience. 2. Proven track record in AI chatbot development, particularly using LLMs. 3. Understanding of Model Context Protocol (MCP) and its role in enhancing AI interactionfidelity and relevance. 4. Strong experience integrating with AI APIs (e.g., OpenAI, Azure OpenAI). 5. Familiarity with Retrieval-Augmented Generation (RAG) pipelines and vector-basedsearch (e.g., Pinecone, Weaviate, FAISS). 6. Experience designing systems that ingest and structure unstructured knowledge (e.g., PDF,Confluence, Google Drive docs). 7. Comfortable working with RESTful APIs, event-driven architectures, and context-awareservices.8.Good understanding of data handling, privacy, and security standards related to enterpriseAI use. Job Location: Indore Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 WhatsApp : 8224006397 Job Type: Full-time Application Question(s): Immediate Joiner Have you completed your Bachelor's\Master's Degree? Experience: Python: 3 years (Required) Model Context Protocol (MCP): 3 years (Required) LLM APIs: 3 years (Required) Artificial Intelligence: 2 years (Required) Location: Vijay Nagar, Indore, Madhya Pradesh (Required) Work Location: In person
Posted 3 weeks ago
8.0 years
0 Lacs
Hyderābād
On-site
About the job We are a passionate team of Digital Risk Advisors (DRA), specializing in the ERP/iSHIFT landscape. Our mission is to drive Digital Risk Management & Compliance to safeguard patient safety and foster the growth of Sanofi. One of our key drivers is to partner with product teams to provide strategic guidance and expertise across multiple risk domains. By assisting teams in navigating the risk and compliance environment, you play a pivotal role in ensuring the safety of both Sanofi and its patients. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Risk Advisory Expert – ERP within our [Digital Risk & Compliance], your responsibilities include assisting product teams in the execution of risk profiles, implementing controls, developing risk management and action plans across various risk and compliance areas, and supporting audit, inspection, and assurance activities. We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities. This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams. The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation. You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform. He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs. Main Responsibilities: Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy Lead and oversee platform evolutions and improvements for conversational AI systems Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs Provide technical mentorship and coaching to developers Act as the escalation point for L2/L3 support teams on complex technical issues Support technical incubation and team upskilling for transition from POC to project Evaluate new technologies and frameworks to determine their potential business value Participate actively in business case creation and technical feasibility assessment Experience / Knowledge 8+ years of software development experience with at least 3 years in a technical leadership role Proven track record in AI/Chatbot development (IBM Watson expertise) Experience with NLP concepts, machine learning techniques, and conversation design principles Strong expertise in multiple programming languages, particularly Python and JavaScript Frontend experience with frameworks like Vue.js and React.js Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure) Integration expertise (REST API, OData, SOAP protocols, SQL and database management) Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus Experience with AI & ML, LLM, GenAI technologies and applications Experience with data consolidation and cleaning Project management capabilities Professional English proficiency (both written and verbal) Skills Excellent communication and leadership abilities Ability to bridge technical and business requirements Strong problem-solving and analytical skills Innovation mindset with practical implementation focus Qualification Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field IBM Watson & Cloud Certifications are a plus
Posted 3 weeks ago
0 years
1 - 1 Lacs
India
On-site
About Meon Technologies Meon Technologies is at the forefront of digital identity and communication innovations. We are dedicated to simplifying complex processes and providing solutions that empower organizations in areas such as EKYC, Aadhaar eSign, chatbot development, and E-IPO support. Our mission is to revolutionize the digital experience for businesses and customers alike, ensuring secure, efficient, and seamless interactions. We’re looking for a talented Social Media Executive to join our team and contribute to shaping cutting-edge digital solutions. Read more at: https://meon.co.in/ Job Title: Social Media Executive Location: Noida Sector 62 (WFO) Job Type: Full-Time Job Summary: We are looking for a passionate and dynamic Social Media Executive to join our marketing team. As a fresher in this role, you will be responsible for assisting in the creation, management, and optimization of social media content across various platforms. The ideal candidate should have a strong understanding of social media trends, relevant tools, and best practices, combined with the enthusiasm to learn and grow in the digital marketing field. Key Responsibilities: Assist in managing and updating content on various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and others. Collaborate with the content team to design engaging and relevant social media posts, images, and videos. Monitor social media channels, engage with followers, and respond to queries in a timely and professional manner. Help in tracking and analyzing social media performance metrics using tools like Google Analytics, Facebook Insights, and other social media reporting tools. Assist in the planning, execution, and monitoring of social media campaigns to drive awareness and engagement. Work closely with the marketing team to align social media content with overall marketing strategies. Required Skills and Qualifications: No prior experience required, but a strong interest and passion for social media marketing is a must. Ability to express ideas clearly, both written and verbally. A creative mindset with the ability to develop fresh and engaging content for diverse social media platforms. Understanding of major social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.), their features, and their best practices. Familiarity with design tools such as Canva, Adobe Spark, or similar tools to create visuals for posts. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person Application Deadline: 13/07/2025
Posted 3 weeks ago
10.0 years
4 - 4 Lacs
Noida
On-site
Assistant Vice President EXL/AVP/1417220 Global TechnologyNoida Posted On 09 Jul 2025 End Date 23 Aug 2025 Required Experience 10 - 20 Years Basic Section Number Of Positions 1 Band D1 Band Name Assistant Vice President Cost Code G070601 Campus/Non Campus CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4000000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Infrastructure Country India City Noida Center Noida - Centre 59 Skills Skill TECHNOLOGY INFRASTRUCTURE SERVICES Minimum Qualification B.TECH/B.E Certification No data available Job Description This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The list of core platforms include: Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, role require good understanding and exposure of: CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. Workflow Workflow Type Campus
Posted 3 weeks ago
3.0 years
0 Lacs
India
On-site
Hiring For AI Enginner - Python Developer :- Job Description:- We are seeking a talented Python Developer with hands-on experience in AI chatbot development and familiarity with Model Context Protocol (MCP) to join our AI team. You will be responsible for developing intelligent, context-aware conversational systems that integrate seamlessly with our internal knowledge base and enterprise services. The ideal candidate is technically proficient ,proactive, and capable of translating complex AI interactions into scalable backend solutions. Key Responsibilities 1. Design and develop robust AI chatbots using Python and integrate them with LLM APIs(e.g., OpenAI, Google AI, etc.). 2. Implement and manage Model Context Protocol (MCP) for optimize context injection, session management, and model-aware interactions. 3.Build and maintain secure pipelines for knowledge base access that allow the chatbot to accurately respond to internal queries. 4.Work with internal teams to define and evolve the contextual metadata strategy (roles, user state, query history, etc.). 5.Contribute to internal tooling and framework development for contextual AI applications. Required Skills & Experience 1. 3+ years of professional Python development experience. 2. Proven track record in AI chatbot development, particularly using LLMs. 3. Understanding of Model Context Protocol (MCP) and its role in enhancing AI interactionfidelity and relevance. 4. Strong experience integrating with AI APIs (e.g., OpenAI, Azure OpenAI). 5. Familiarity with Retrieval-Augmented Generation (RAG) pipelines and vector-basedsearch (e.g., Pinecone, Weaviate, FAISS). 6. Experience designing systems that ingest and structure unstructured knowledge (e.g., PDF,Confluence, Google Drive docs). 7. Comfortable working with RESTful APIs, event-driven architectures, and context-awareservices.8.Good understanding of data handling, privacy, and security standards related to enterpriseAI use. Job Location: Indore Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 WhatsApp : 8224006397 Job Type: Full-time Application Question(s): Immediate Joiner Have you completed your Bachelor's\Master's Degree? Experience: Python: 3 years (Required) Model Context Protocol (MCP): 3 years (Required) LLM APIs: 3 years (Required) Artificial Intelligence: 2 years (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person
Posted 3 weeks ago
1.0 years
1 - 2 Lacs
Bhopal
On-site
Job Title: Customer Success Executive Location: Bhopal, India Experience: 1+ Year Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Success Executive to manage client onboarding, support, and engagement for our AI chatbot solutions . This role involves being the main point of contact for clients, ensuring their success through smooth implementation, ongoing support, and strategic guidance. Key Responsibilities: Manage client onboarding, training , and adoption of chatbot solutions Act as the primary point of contact for client queries, issues, and support Coordinate with internal technical teams to deliver custom chatbot requirements Monitor client satisfaction and work to ensure high retention and engagement Gather, document, and share client requirements and feedback with internal stakeholders Troubleshoot and resolve client issues promptly and efficiently Maintain accurate client records, reports, and project documentation Regularly assess and optimize chatbot performance based on analytics and user feedback Use Excel and Google Workspace tools to manage reporting, data tracking, and documentation Collaborate with cross-functional teams to improve product usability and client experience Requirements: Minimum 1 year of experience in Customer Success, Client Support, or a related role Excellent communication skills (written and verbal) and strong interpersonal abilities Proven ability to manage multiple client accounts and prioritize tasks effectively Basic understanding of chatbot technology or willingness to learn Familiarity with CRM tools (e.g., Zoho, HubSpot) is a plus Proficiency in MS Excel and Google Sheets for reporting and data handling Bachelor’s degree in any discipline Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Monday to Friday Work Location: In person
Posted 3 weeks ago
4.0 years
15 - 25 Lacs
Mumbai, Maharashtra
On-site
Roles & Responsibility: Develop and maintain front-end website architecture, user interactions, and responsive design across platforms (web, mobile, WhatsApp). Develop and maintain scalable applications, servers, databases, and RESTful APIs. Additionally, should be good with UNIT testing, Database Concepts and Application Architecture. Work with graphic designers to enhance user experience and implement intuitive interfaces. Ensure application security, data protection, and regulatory compliance. Support and optimize infrastructure on AWS. Maintain best practices, conduct code reviews, and manage CI/CD pipelines. Familiar with SDLC and optimized development. Technical Skills At least 4 years of Full Stack experience React.js. Should be familiar with micro frontend. Node.js and/or Python MongoDB, PostgreSQL or any SQL based database. Candidate should have good knowledge of Database Concept like Stored Procedures, View/Materialized View, Triggers. RabbitMQ, Kafka, ActiveMQ AWS (preferred), Docker, Kubernetes, Microservices, Serverless Architecture Git/Jenkin Nice to Have: Previous BFSI or fintech lending platforms experience Understanding of AI/ML integration in fintech platforms Familiarity with Agile tools (JIRA) Familiarity with compliance automation and regulatory frameworks Implement predictive analytics, automated decision-making, fraud detection, and chatbot functionalities. Location: Mumbai (Work from office only) Availability: Should be able to join Immediately or within 30 days on selection Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,500,000.00 per year Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Post selection can you join Immediately or within 30 days? Experience: MERN Stack: 4 years (Required) Work Location: In person
Posted 3 weeks ago
2.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. Key Responsibilities Handle platform-related queries, e.g.: Where do I upload my product catalog? Which API do I use to integrate a specific feature with Shopify? Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion Experience with APIs, JSON configuration, or similar technical implementations Comfortable working with technical documentation and configuration files Basic understanding of chatbot/conversational AI concepts (preferred) Proficiency in troubleshooting technical issues and finding solutions Basic knowledge of JavaScript and related technologies Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. Desired Experience 14 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners.
Posted 3 weeks ago
3.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Key Responsibilities As a Full-stack QA · Demonstrates exceptional functional testing abilities, with a strong focus on identifying and addressing edge cases. · Ensures comprehensive test coverage to maintain high-quality standards and prevent potential issues. · Writes detailed test cases to thoroughly evaluate software functionality. · Documents defects meticulously and tracks them through to resolution. · Actively participate in grooming, planning sessions and provides estimate for test activities. · Develops and maintains test plans to guide the testing process. · Takes responsibility for releases, ensuring all functional testing requirements are met. · Should understand JIRA and XRAY or similar test management tools. · Minimum of 3 years of experience in automation testing, including writing test automation scripts for web applications and web services. · Capable of actively contributing to the existing automation framework and build new framework from scratch · Hands-on experience in JavaScript is essential. · Good understanding of Selenium (preferred) or other automation tools. · Good understanding of such as Xunit (preferred) or any other testing framework is essential. · Strong understanding of API testing and API automation · Familiarity with Postman automation is a plus. · Prior experience in testing conversational chatbot applications is a must. · Experience working within Agile software development methodologies, such as Scrum and Kanban . · Must meet the required quality deliverables, adhere to deadlines. · Previous work experience in the finance domain is a plus. As member of the QA community · Must have strong testing mindset with meticulous attention to detail, ensuring thorough validation of software functionality and identifying potential issues early in the development process · Must have good understanding of object-oriented design principles and best practices of automation scripting . · Ability to proactively provide inputs during the grooming sessions based on the design/implementation options · Stay up to date on latest developments in technology · Learn and share learnings with the community · Mentor and guide junior team members, fostering their growth and development. Behavioral Competencies · Strong work ethic, self-starter, excellent planner and executor and above all, a good team player · Excellent communication skills and inter-personal skills are a must · Must have organizational skills, including multi-task capability, priority setting and meeting deadlines · Liking and initiative to learn business domain is highly desirable · Likes dynamic and constantly evolving environment and requirements
Posted 3 weeks ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary Develop and implement solutions using Lightning Web component, Apex Classes, Apex Triggers, Batch Apex, Rest API, Process Builder, Workflows, Flows and Validation rules etc. Perform configuration of Salesforce Service cloud application such as User Management, case management, Lead Management, Omni Channel setup, CTI integration, Einstein Chatbot Configuration. Analyze source and target data structures to plan and execute complex data migration. Conduct unit testing and ensure code quality. Design and implement salesforce security controls. Integrate LWC with Salesforce data and other systems, ensuring seamless real time data flow. Conduct unit testing and ensure code quality. Manage code migration across different environments using Github, ChangeSet and coordinate with Release Managers for version control and CI/CD processes. Extensively worked on Service Cloud and data migration. PAN INDIA Open
Posted 3 weeks ago
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