Skill : Conversational Designer Experience : 3 years - 9 Years Location - PAN India Job Summary Role Overview: We are seeking a Senior Conversation Designer to design and optimize conversational experiences for AI assistants and chatbots. You’ll play a key role in creating seamless user interactions, collaborating with cross-functional teams, and contributing to innovative conversational solutions across diverse platforms. Qualifications 3–5 years of experience in designing chatbot and virtual assistant solutions. Bachelor’s or master’s degree. (Good to have the degrees in Linguistics, Script writing, Communications, Human-Computer interaction, UX Design, or any related field). Strong collaboration and communication skills for working with technical and non-technical stakeholders. Experience with user research, prototyping, and conversation flow design. Interest in emerging technologies like AI, ML and NLP to improve conversational experiences. Technical Expertise Proficiency in designing conversational flows using platforms such as Kore.AI, Dialogflow, Amazon Lex, Rasa, Voiceflow etc... Experience with NLP tools to improve intent recognition and user satisfaction (Good to have, not mandatory). Ability to analyze conversation data and optimize flows based on insights (Good to have, not mandatory). Familiarity with AI/ML applications for enhancing chatbot efficiency (Good to have, not mandatory). Skills Required Conversation and Chatbot Design expertise. Strong Interaction Design and User-Centric Design skills. Excellent English language proficiency with a focus on clarity and engagement. Problem-solving mindset with a user-first approach. Data analysis skills to interpret chatbot performance metrics. Ability to collaborate effectively across cross-functional teams. Job Description Design and prototype conversational flows for AI assistants and chatbot solutions. Collaborate with cross-functional teams including product managers, developers, and UX designers to ensure alignment with business goals. Analyze chatbot performance metrics to identify gaps and areas for improvement. Optimize dialogue flows for intent accuracy, reduced drop-offs, and better escalation workflows. Assist in user testing and feedback analysis to enhance conversational designs. Support localization efforts for multi-language chatbot deployments. Stay updated with industry best practices and emerging trends in conversation design. Document design decisions and create reusable templates for scalability. If you're passionate about shaping the future of AI-driven conversational experiences and thrive in collaborative, fast-paced environments, we'd love to hear from you! Show more Show less

About the role: As a Product Analyst , you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role: Education: Bachelor’s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1–3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities—able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing: Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us: Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Job Type: Full-time Pay: ₹400,000.00 - ₹700,000.00 per year Schedule: Day shift Fixed shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: product or data analyst: 1 year (Required) Work Location: In person

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We’re looking for you to bring the latest and greatest features to our customers-—and to help us tell the marketplace about what’s new and why they need to have it. You’ll put your analytical and marketing skills to work by studying the latest tech trends to identify what features people want and are going to want down the road. Collaborating with others, you’ll build the roadmap and drive the process from ideation through design and roll-out—and build compelling value messages along the way. Your focus will be on products, features, and services that solve customer challenges and help make people’s lives better. Understanding and anticipating market needs. Identify, research, design and launch new features to support the Bill redesign program Create required logic within the sales, Billing and Account Management flows across various channels of engagement including but not limited to Digital, chatbot etc Work with partners from around the business to gather scope, prioritize strategic initiatives and define delivery requirements Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships across the organization to get it all done. Tracking success metrics and communicating results to management. What we’re looking for... Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any balls—while also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision. You’ll need to have: Bachelor’s degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if you have one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Job Title: Product Analyst – Conversational AI Solutions How to Apply? Send your resumes to hr@whitemastery.com Role Overview We’re seeking a data-driven, detail-oriented Product Analyst to support the delivery, performance optimization, and continuous improvement of our AI-powered voicebot and chatbot solutions. You’ll play a key role in analyzing user interactions, identifying trends, and helping shape product decisions that drive real-world impact across industries like Real Estate, Telecom, Hospitality, Healthcare, and Logistics. As a Product Analyst, you’ll work at the intersection of data, product, and customer experience—ensuring our conversational AI products are delivering maximum value and continuously evolving based on user behavior and client feedback. Key Responsibilities Product Performance Analysis Analyze bot performance data across platforms (WhatsApp, Web, IVR, etc.) to identify friction points and optimization opportunities. Monitor key metrics such as containment rate, engagement rate, NLU accuracy, and user satisfaction. Build dashboards and reports that provide actionable insights for internal teams and clients. User Behavior & Feedback Insights Study conversational flows to understand user intent, drop-offs, and escalation triggers. Collect and synthesize client feedback to support product improvement efforts. Partner with AI trainers to refine NLP models and intent recognition based on analysis. Cross-functional Collaboration Work with product managers, solution engineers, and designers to enhance user experience based on data findings. Collaborate with customer success and delivery teams to prioritize feature requests and performance tuning. Support Implementation & Testing Assist in the testing and validation of new features and bot workflows prior to deployment. Ensure that product releases meet quality standards and are aligned with business goals. Client & Stakeholder Reporting Support client onboarding by presenting insights and expected ROI based on similar deployments. Provide regular reporting to clients highlighting key outcomes, adoption trends, and next steps. Required Skills & Qualifications 1–3 years of experience in product analytics, business analysis, or data analysis (preferably in SaaS or AI solutions). Strong analytical skills with proficiency in tools like Excel, SQL, Google Analytics, Mixpanel, or similar. Solid understanding of conversational AI, user journey mapping, and product performance metrics. Excellent communication and storytelling skills—ability to present data in a clear, actionable manner. Bonus: Experience with chatbot platforms (e.g., Dialogflow, Rasa), and analytics tools like Tableau, Power BI, or Looker. Job Type: Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Description – Customer Service Executive / Sr. Customer Executive Company: Ezcare (An Essel Group Company) Location: Film City, Noida Sector 16 Department: Customer Support / Service Role Overview: We are looking for a Customer Care executive to ensure smooth customer interactions across calls, chat, and email queries . The ideal candidate should have experience in call scripting and customer engagement . Prior experience in a wellness company will be an added advantage. Key Responsibilities: Call Centre Management Supervise and guide junior call centre executives to maintain service quality. Ensure adherence to call scripts and standard operating procedures (SOPs) . Monitor calls and provide feedback and training to improve performance. Customer Query Resolution Handle chat and email queries efficiently to ensure customer satisfaction. Resolve escalated customer concerns in a professional and timely manner . Work closely with internal teams to address customer feedback and improve services. Chatbot & Automation Management Monitor and optimize chatbot responses to enhance customer interactions. Analyze chatbot data to identify areas for improvement in automation and response accuracy. Reporting & Process Improvement Track customer interactions and generate performance reports . Suggest and implement enhancements to call scripts, chat flows, and response guidelines . Key Requirements: ✅ Experience: Any Graduation / Intern Experience / Or Women willing to start a career ✅ Education: Bachelor’s degree in Business, Communication, or a related field . ✅ Skills: Strong verbal and written communication skills . Proficiency in handling chat, email queries, and call centre software . Why Join Us? Work with a growing wellness and healthcare brand. Competitive salary and career growth prospects . Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Fixed shift Morning shift Application Question(s): Are you comfortable for 6 days working? Education: Diploma (Preferred) Language: Hindi/English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Company Overview At BigWig Media & Events Pvt Ltd, we specialize in delivering effective digital marketing services by combining cutting-edge technology, creativity, and analytical expertise. Having successfully served hundreds of clients, our young and vibrant team based in New Delhi is equipped to provide customized solutions tailored to your digital marketing objectives. As leaders in advertising services, we passionately view digital marketing as both an art and science. Job Overview We are seeking a dynamic Social Media Manager to join our team at BigWig Media & Events Pvt Ltd. This full-time position is based in North Delhi, Central Delhi, Delhi. The ideal candidate will have a maximum of 6 years of work experience and will be responsible for managing and executing our social media strategy across various platforms. This mid-level position requires creativity and a keen understanding of digital marketing trends. Qualifications and Skills Proficiency in Buffer Social Media Management, Hootsuite, and Social Bee is mandatory for this role. Strong familiarity with brand 24, allowing for effective online brand monitoring and sentiment analysis. Experience with Later for planning and scheduling social media posts across multiple channels efficiently. Knowledge of ManyChat to design chatbot experiences that enhance user engagement and interaction. Ability to utilize Sprout Social for comprehensive social media optimization and data-driven decisions. Strong analytical skills to interpret data and transform insights into actionable strategies and improvements. Excellent communication skills, both written and verbal, tailored to various social media audiences. Creative mindset with an eye for design and the ability to produce visually appealing content. Roles and Responsibilities Develop and implement comprehensive social media strategies that align with company objectives and client needs. Manage and oversee all company social media accounts, ensuring consistent brand messaging and engagement. Create, curate, and manage published content on platforms such as Facebook, Instagram, Twitter, and LinkedIn. Analyze social media metrics and reporting insights to optimize campaigns and improve performance. Collaborate with internal teams to initiate and manage social media marketing projects and campaigns. Engage with followers, monitor conversations, and respond to comments to foster community and relationships. Identify and establish new opportunities for online exposure through collaborations and partnerships. Stay updated with the latest industry trends and changes in social media tools, applications, and algorithms. Show more Show less

Company Description AILIFEBOT, founded in 2016, is a leader in developing chatbots and Conversational User Interface (CUI) technologies. We are pioneers in transforming the business-customer connection through advanced AI-powered chatbot solutions. Our mission is to blend human-like interactions with intelligent automation, enhancing customer experiences, optimizing operations, and fostering sustained growth. We serve multiple industries, including events, travel, healthcare, finance, restaurants & hotels, real estate, and education and training. Role Description This is a full-time on-site role for an AI Agents Developer, based in Noida. The AI Agents Developer will be responsible for designing, developing, and maintaining AI-powered chatbots, handling end-to-end chatbot development cycles, collaborating with cross-functional teams to integrate chatbot solutions, performing regular updates and optimizations, and ensuring high performance and scalability of chatbot functionalities. Qualifications Strong expertise in AI technologies, machine learning, and natural language processing (NLP) Proficiency in programming languages such as Python, JavaScript, and Node.js Experience with chatbot frameworks and platforms like Dialogflow, IBM Watson, or Microsoft Bot Framework Skills in data analysis, understanding of algorithms, and ability to leverage data for chatbot training Excellent problem-solving skills, innovative mindset, and attention to detail Good communication and teamwork abilities Bachelor’s or higher degree in Computer Science, Engineering, or related field Experience in the AI and chatbot industry is a plus Show more Show less

Company Description At Vibho Technologies, we are your trusted architects of custom software solutions, web development, mobile app innovations, and cutting-edge WhatsApp chatbot solutions. With a proven track record and a portfolio of successful projects, we bring your digital dreams to life and elevate your business to new heights. Role Description This is a full-time on-site role based in Hyderabad for a Senior Telecom Support Engineer with 5 to 20 years of experience at Vibho Technologies. The engineer will be responsible for troubleshooting, providing technical and customer support, and ensuring the smooth operation of telecom systems on a day-to-day basis. Qualifications Experience in Customer Support and Customer Service Telecom Domain knowledge & experience Data Migration experience - PL/SQL, SQL Product configuration Unix shell scripting Knowledge of Operating Systems Strong problem-solving and analytical skills Excellent communication and interpersonal skills Bachelor's degree in Information Technology, Telecommunications, or related field Certifications in relevant telecom technologies are a plus Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors We are looking for a results-driven Performance Specialist - Ad Account Manager (CTWA) to help businesses optimize, scale, and grow their WhatsApp ad campaigns while increasing ad spend and retention. The ideal candidate is analytical, client-focused, and experienced in Meta Ads, WhatsApp funnels, and performance marketing. Key Responsibilities: Campaign Strategy & Execution: Manage & optimize Meta Ads campaigns (Click-to-WhatsApp, Lead Ads, Retargeting). Develop strategies to increase client ad spend & improve ROI . Conduct A/B testing, audience segmentation, and budget optimization . Ensure tracking & analytics are set up correctly (UTMs, Meta Pixel, WhatsApp API tracking). Client Success & Growth Consulting: Act as a strategic advisor to clients, helping them scale CTWA ad campaigns . Educate clients on ad optimization strategies & WhatsApp funnel best practices . Analyze campaign performance and provide data-driven insights & recommendations . Conduct regular strategy calls to drive account growth & retention. WhatsApp Funnel Optimization: Guide clients in setting up automated WhatsApp sales funnels . Optimize chatbot flows, follow-up sequences, and retargeting strategies . Ensure seamless CRM & API integrations to improve conversion tracking. Revenue Growth & Upselling: Drive increased ad spend per client through campaign performance improvements . Identify upsell & cross-sell opportunities (e.g., WhatsApp automation, lead nurturing tools). Work closely with the sales team to expand existing client accounts . Required Qualifications & Experience: Must-Have: 3-6 years of experience in Paid Social / Meta Ads / Ad Account Management. Hands-on expertise in Facebook Ads Manager & Click-to-WhatsApp campaigns . Strong analytical skills – ability to interpret data, optimize campaigns, and reduce CPL. Experience in client-facing roles (account management, customer success, or consulting). Familiarity with WhatsApp Business API & marketing funnels. Excellent communication & strategic consulting skills to guide clients. Good-to-Have: Experience in Google Ads, LinkedIn Ads, or TikTok Ads. Basic knowledge of WhatsApp automation & chatbot setup. Experience in SaaS, B2B marketing, or digital agency roles. Understanding of CRM integrations & audience segmentation. Show more Show less

So, what’s the role all about? As a Senior Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 5-8yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i.e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Flexibility to extent hours to exchange info with US team Bachelor’s degree or equivalent experience in a high-level environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7415 Reporting into: Tech Manager Role Type: Individual Contributor

Add CandidatesAdvertise JobSetup StagesShare Job Job Details Description Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology. About the Role We are looking for an experienced Product Manager to own and manage voice & messaging components of the CPaaS Platform. The role involves active participation in product strategy, competitive analysis, market research and customer engagements. You’ll work with cross-functional teams to build products that cater to customer needs, fill gaps in the market and increase customer satisfaction. To be successful in this role, you should have a passion to create, disrupt and scale. You should have a proven track record of launching features/products across multiple release cycles. Your main responsibilities include gathering product requirements, creating roadmaps, prioritizing feature implementations, improving overall customer experience, and moving business metrics. Our ideal candidate needs to have a blended mix of growth mindset, entrepreneurial sense and immense empathy for customers & stakeholders. What will you do? Derive inputs from the overall product & organizational strategy to feed into the product roadmap Interact and coordinate with customers and customer-facing teams to gather and analyze customer requirements and market trends Create PRDs and provide all supporting artifacts like Wireframes, Design Documents and Business Case. Work with other PMs to create PRDs, prioritize them & drive agile shipping / execution across different charters. Monitor and measure success metrics of products and features Conduct research to identify customer needs and market gaps Create support and training documents for internal and external stakeholders What do we look for? Work experience of 4-5 years as a Product Manager. Prior technical experience is a must. Experience in writing clear and detailed requirement documents, user stories and strategic documents (Business Case, GTM, Pricing Plan, etc.) Hands-on experience with platform technologies, REST APIs and SDKs Knowledge of cloud telephony and/or Telecom products is a plus. Exposure to telephony protocols, ISDN, SIP, VoIP, WebRTC is a plus. Show more Show less

With over 20+ years of experience in the IT landscape, we at Saxon.AI have been at the forefront of delivering the transformative power of data, AI & automation to enterprises of all sizes. Our industry knowledge, diverse skill sets, and next-generation technology applied to each business challenge ensure our customer's technology initiatives are deployed, embraced, and scaled for maximum ROI. Whether it's an actionable dashboard, chatbot, intelligent document processing, or an intelligent enterprise app, we'll help you make the right technology choice with the best-fit application process to drive adoption across your business. By building and transferring digital skills, expertise, and ideas from our innovation ecosystem, we constantly evolve and stay relevant with a learn-it-all culture and continuous . Our core DNA is building the technical aspects of a firm’s digital evolution with the power of 4A - Analytics, Apps, AI, and Automation. Role : Senior Content Writer Location: Hyderabad(WFO) Need Someone – Immediate Joinees Experience : 1-4yrs Job Responsibilities Produce well-researched content following the company's marketing guidelines, editorial style, and brand guidelines. Create Search engine-optimized content for the company's website landing pages, blogs, use cases, whitepapers, and e-books adhering to the company's tone. Collaborate closely with the team to identify the right content for publishing. Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement. Support the marketing content needs of the company. Key skills & Experience A proven record of excellent writing demonstrated in a professional portfolio. Strong interpersonal skills. Ability to work on multiple projects simultaneously. Strict adherence to the company's style guides and publication policies. Good time management skills, including prioritizing, scheduling, and adapting as needed. Hands-on designing tools like Canva, Figma and content management system like WordPress is a plus What can you expect from this job? Immense learning on marketing strategies and visualize what works and what doesn’t. Explore different styles and types of writing. Experience working with an energetic team of marketing professionals. Opportunity to improve your collaboration skills and more. Kindly revert on harika.c@saxon.ai with your updated profile if you are keen in this opportunity. Show more Show less

Job Description – Customer Service Executive / Sr. Customer Executive Company: Ezcare (An Essel Group Company) Location: Film City, Noida Sector 16 Department: Customer Support / Service Role Overview: We are looking for a Customer Care executive to ensure smooth customer interactions across calls, chat, and email queries . The ideal candidate should have experience in call scripting and customer engagement . Prior experience in a wellness company will be an added advantage. Key Responsibilities: Call Centre Management Supervise and guide junior call centre executives to maintain service quality. Ensure adherence to call scripts and standard operating procedures (SOPs) . Monitor calls and provide feedback and training to improve performance. Customer Query Resolution Handle chat and email queries efficiently to ensure customer satisfaction. Resolve escalated customer concerns in a professional and timely manner . Work closely with internal teams to address customer feedback and improve services. Chatbot & Automation Management Monitor and optimize chatbot responses to enhance customer interactions. Analyze chatbot data to identify areas for improvement in automation and response accuracy. Reporting & Process Improvement Track customer interactions and generate performance reports . Suggest and implement enhancements to call scripts, chat flows, and response guidelines . Key Requirements: ✅ Experience: Any Graduation / Intern Experience / Or Women willing to start a career ✅ Education: Bachelor’s degree in Business, Communication, or a related field . ✅ Skills: Strong verbal and written communication skills . Proficiency in handling chat, email queries, and call centre software . Why Join Us? Work with a growing wellness and healthcare brand. Competitive salary and career growth prospects . Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Fixed shift Morning shift Application Question(s): Are you comfortable for 6 days working? Education: Diploma (Preferred) Language: Hindi/English (Required) Location: Noida Sector 16, Noida, Uttar Pradesh (Required) Work Location: In person

Job Description: We are looking for a Data Scientist with expertise in Python, Azure Cloud, NLP, Forecasting, and large-scale data processing. The role involves enhancing existing ML models, optimising embeddings, LDA models, RAG architectures, and forecasting models, and migrating data pipelines to Azure Databricks for scalability and efficiency. Key Responsibilities: Model Development Model Development & Optimisation Train and optimise models for new data providers, ensuring seamless integration. Enhance models for dynamic input handling. Improve LDA model performance to handle a higher number of clusters efficiently. Optimise RAG (Retrieval-Augmented Generation) architecture to enhance recommendation accuracy for large datasets. Upgrade Retrieval QA architecture for improved chatbot performance on large datasets. Forecasting & Time Series Modelling Develop and optimise forecasting models for marketing, demand prediction, and trend analysis. Implement time series models (e.g., ARIMA, Prophet, LSTMs) to improve business decision-making. Integrate NLP-based forecasting, leveraging customer sentiment and external data sources (e.g., news, social media). Data Pipeline & Cloud Migration Migrate the existing pipeline from Azure Synapse to Azure Databricks and retrain models accordingly - Note: this is required only for the AUB role(s) Address space and time complexity issues in embedding storage and retrieval on Azure Blob Storage. Optimise embedding storage and retrieval in Azure Blob Storage for better efficiency. MLOps & Deployment Implement MLOps best practices for model deployment on Azure ML, Azure Kubernetes Service (AKS), and Azure Functions. Automate model training, inference pipelines, and API deployments using Azure services. Experience: Experience in Data Science, Machine Learning, Deep Learning and Gen AI. Design, Architect and Execute end to end Data Science pipelines which includes Data extraction, data preprocessing, Feature engineering, Model building, tuning and Deployment. Experience in leading a team and responsible for project delivery. Experience in Building end to end machine learning pipelines with expertise in developing CI/CD pipelines using Azure Synapse pipelines, Databricks, Google Vertex AI and AWS. Experience in developing advanced natural language processing (NLP) systems, specializing in building RAG (Retrieval-Augmented Generation) models using Langchain. Deploy RAG models to production. Have expertise in building Machine learning pipelines and deploy various models like Forecasting models, Anomaly Detection models, Market Mix Models, Classification models, Regression models and Clustering Techniques. Maintaining Github repositories and cloud computing resources for effective and efficient version control, development, testing and production. Developing proof-of-concept solutions and assisting in rolling these out to our clients. Required Skills & Qualifications: Hands-on experience with Azure Databricks, Azure ML, Azure Synapse, Azure Blob Storage, and Azure Kubernetes Service (AKS). Experience with forecasting models, time series analysis, and predictive analytics. Proficiency in Python (NumPy, Pandas, TensorFlow, PyTorch, Statsmodels, Scikit-learn, Hugging Face, FAISS). Experience with model deployment, API optimisation, and serverless architectures. Hands-on experience with Docker, Kubernetes, and MLflow for tracking and scaling ML models. Expertise in optimising time complexity, memory efficiency, and scalability of ML models in a cloud environment. Experience with Langchain or equivalent and RAG and multi-agentic generation Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Job Title: AI Tutor Location: On-Site ( Chennai) , Remote. Employment Type: Full-time Department: Education / EdTech / Training & Development Job Summary: We are seeking a passionate and knowledgeable AI Tutor to provide high-quality academic support to learners through digital platforms. The ideal candidate will have a strong foundation in artificial intelligence concepts and be capable of explaining complex topics in a simple, engaging, and learner-friendly manner. --- Key Responsibilities: Deliver one-on-one or group tutoring sessions on AI topics such as Machine Learning, Deep Learning, NLP, Computer Vision, etc. Create and curate educational resources including presentations, quizzes, projects, and notes. Simplify complex AI concepts for different levels of learners (beginner to advanced). Assist students in coding assignments and AI projects using Python, TensorFlow, PyTorch, etc. Track student progress and provide personalized feedback. Stay updated with the latest developments in the AI field and integrate them into tutoring sessions. Support lecture, online courses, bootcamps, or recorded lectures --- Qualifications & Skills: Bachelor’s/Master’s/PhD in Computer Science, AI, Data Science, or a related field. Proven experience in tutoring or teaching AI/ML concepts (online or offline). Proficiency in Python and AI libraries (e.g., scikit-learn, Keras, PyTorch, TensorFlow). Strong communication and interpersonal skills. Patience, empathy, and a student-first mindset. (Optional) Experience with LMS platforms, chatbot-based tutoring, or EdTech tools. Preferred: Certification in AI/ML from recognized platforms (Coursera, edX, etc.). Prior experience working with EdTech companies or online tutoring platforms. Ability to adapt teaching styles for different learning speeds and preferences. Interested candidates, share your resume to Nitisha@goasknow.com Show more Show less

Product Development & Support - Product Development: Contributed to the development and enhancement of multiple products, including RCS, WhatsApp, Email, and Voice. - Client Onboarding: Managed the onboarding process for clients on platforms like WhatsApp, Viber, Truecaller, and Voice, handling account setup, white labeling, and routing configurations. Client Support & Issue Resolution - Issue Resolution: Provided technical support via email and calls to resolve WhatsApp and RCS issues for clients like Kotak, IDFC, and Flipkart. - Demonstrations & Support: Conducted product demonstrations and addressed client queries, offering solutions and technical guidance. Technical Expertise - Escalation Management: Escalated critical issues to Facebook and Business WhatsApp teams, ensuring timely resolution. - API Development: Developed and troubleshot APIs for WhatsApp, including Flow API, Payment API, and Address API, and conducted API testing using Postman. - Chatbot Development: Designed and implemented WhatsApp chatbots for clients like Berger Paints, Samsung, and Bank of Maharashtra using the Chatbot Builder product. Job Type: Full-time Pay: ₹10,771.58 - ₹35,922.90 per month Benefits: Paid sick time Paid time off Language: English (Preferred) Work Location: In person

About the role: As a Product Analyst , you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role: Education: Bachelor’s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1–3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities—able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing: Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us: Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Job Type: Full-time Pay: ₹400,000.00 - ₹700,000.00 per year Schedule: Day shift Fixed shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: product or data analyst: 1 year (Required) Work Location: In person

ob Title: AI Full stack Developer – GenAI & NLP Location: Pune, India (Hybrid) Work Mode: Remote Experience Required: 2+ Years (Relevant AI/ML with GenAI & NLP) Salary: Up to ₹15 LPA (CTC) Employment Type: Full-time Department: AI Research & Development Role Overview We are looking for a passionate AI Developer with strong hands-on experience in Generative AI and Natural Language Processing (NLP) to help build intelligent and scalable solutions. In this role, you will design and deploy advanced AI models for tasks such as language generation, summarization, chatbot development, document analysis, and more. You’ll work with cutting-edge LLMs (Large Language Models) and contribute to impactful AI initiatives. Key Responsibilities Design, fine-tune, and deploy NLP and GenAI models using LLMs like GPT, BERT, LLaMA, or similar. Build applications for tasks like text generation, question-answering, summarization, sentiment analysis, and semantic search. Integrate language models into production systems using RESTful APIs or cloud services. Evaluate and optimize models for accuracy, latency, and cost. Collaborate with product and engineering teams to implement intelligent user-facing features. Preprocess and annotate text data, create custom datasets, and manage model pipelines. Stay updated on the latest advancements in generative AI, transformer models, and NLP frameworks. Required Skills & Qualifications Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field. Minimum 2 years of experience in fullstack development and AI/ML development, with recent work in NLP or Generative AI. Hands-on experience with models such as GPT, T5, BERT, or similar transformer-based architectures. Proficient in Python and libraries such as Hugging Face Transformers, spaCy, NLTK, or OpenAI APIs. Hands-on experience in any frontend/ backend technologies for software development. Experience with deploying models using Flask, FastAPI, or similar frameworks. Strong understanding of NLP tasks, embeddings, vector databases (e.g., FAISS, Pinecone), and prompt engineering. Familiarity with MLOps tools and cloud platforms (AWS, Azure, or GCP). Preferred Qualifications Experience with LangChain, RAG (Retrieval-Augmented Generation), or custom LLM fine-tuning. Knowledge of model compression, quantization, or inference optimization. Exposure to ethical AI, model interpretability, and data privacy practices. What We Offer Competitive salary package up to ₹15 LPA. Remote work flexibility with hybrid team collaboration in Pune. Opportunity to work on real-world generative AI and NLP applications. Access to resources for continuous learning and certification support. Inclusive, fast-paced, and innovative work culture. Skills: ci/cd,model interpretability,openai,langchain,aws,rag architectures,javascript,azure,google cloud,nltk,next.js,kubernetes,large language models,hugging face,ai tools,python,gcp,quantization,deep learning,machine learning (ml),nlp,ai development,mlops tools,backend technologies,llama,pytorch,ethical ai,frontend technologies,r,react.js,cloud,flask,data privacy,spacy,hugging face transformers,computer vision,nlp tasks,retrieval-augmented generation (rag),tensorflow,ml,gpt,ai technologies,large language models (llms),generative ai,fastapi,openai apis,embeddings,natural language processing,artificial intelligence,bert,model compression,natural language processing (nlp),vector databases,django,mlops,node.js,docker,inference optimization,java,machine learning,typescript Show more Show less

Job Title: Full Stack Developer (React.js, FastAPI, MongoDB) Company: Mindcraft Labs Location: Remote (India) CTC: INR 12 LPA Position Type: Full-Time About Mindcraft: Mindcraft is a cutting-edge AI automation agency specializing in leveraging advanced AI technologies to streamline business operations and drive intelligent transformation. We work with businesses across industries to build custom AI solutions that elevate efficiency, productivity, and customer engagement. Role Overview: We are looking for an experienced and motivated Full Stack Developer to join our team full-time and contribute to the development of innovative AI-powered products. Our current platform is built using React.js , Material UI , Python (FastAPI) , and MongoDB , and we are actively integrating AI technologies such as voice AI and chatbots . This is a high-impact role ideal for someone who thrives in a fast-paced, tech-driven environment and wants to work on next-generation AI applications. Key Responsibilities: Develop intuitive and responsive UIs using React.js and Material UI Design and maintain robust backend services with Python and FastAPI Implement and manage database models using MongoDB Collaborate with AI teams to integrate chatbot and voice AI functionalities Write clean, maintainable, and scalable code Participate in code reviews, testing, and deployment Required Skills: 2+ years of hands-on experience with React.js , FastAPI , and MongoDB Strong understanding of RESTful API design and integration Experience with version control (Git), debugging, and testing Familiarity with AI tools or prior experience integrating chatbot or voice AI solutions Ability to work independently and deliver in a remote setup Excellent problem-solving and communication skills Preferred Qualifications: Experience working with OpenAI or other LLM/voice-based platforms Exposure to DevOps practices or cloud deployment (AWS, GCP, etc.) Passion for AI innovation and interest in staying up to date with the latest technologies What We Offer: Competitive compensation: INR 12 LPA Opportunity to work on real-world AI-integrated products Collaborative, remote-friendly work culture Freedom to innovate and contribute to core product decisions Chance to grow with a future-forward AI company If you're ready to build the future with AI and want to work with a team that's redefining automation, we’d love to hear from you! Mindcraft AI Automation Agency Innovate, Automate, Elevate https://mindcraftlabs.io Show more Show less

Company Description BotMax AI is a technology company specializing in WhatsApp chatbot solutions and communication enhancements through the WhatsApp Business API. The company focuses on delivering seamless and intelligent interaction capabilities to empower businesses in customer engagement and operational efficiency. Role Description This is a full-time on-site role for a Call Center Representative located in Lucknow. The Call Center Representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through interpersonal communication skills and computer literacy. Qualifications Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills Customer Support and Computer Literacy Excellent communication skills and ability to multitask Problem-solving skills and patience Previous experience in a customer service role is a plus High school diploma or equivalent Show more Show less

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor's degree in Computer Science or equivalent practical experience. Experience in computational linguistics or engineering. Experience in working with customers, executives, and technical leads. Experience in building chatbots or voicebots. Preferred qualifications: Experience in building chatbots or voicebots with Dialogflow, with launching chatbot or voicebot applications. Experience building cloud-based conversational AI solutions. Experience with natural language processing and related concepts. Excellent leadership and collaboration skills in the field of AI or Machine Learning. Excellent communication, presentation and problem solving skills. About the job As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships. You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow. Work with customer technical leads, client executives, and partners to scope, manage, and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision-makers throughout the engagement. Interact with business partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines to ensure successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on field experience. Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to customer requirements. Travel approximately 30% of the time for client engagements. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor's degree in Computer Science or equivalent practical experience. Experience in computational linguistics or engineering. Experience in working with customers, executives, and technical leads. Experience in building chatbots or voicebots. Preferred qualifications: Experience in building chatbots or voicebots with Dialogflow, with launching chatbot or voicebot applications. Experience building cloud-based conversational AI solutions. Experience with natural language processing and related concepts. Excellent leadership and collaboration skills in the field of AI or Machine Learning. Excellent communication, presentation and problem solving skills. About the job As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships. You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Build virtual agent solutions on Google’s core conversational AI platforms such as Dialogflow. Work with customer technical leads, client executives, and partners to scope, manage, and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision-makers throughout the engagement. Interact with business partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines to ensure successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on field experience. Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to customer requirements. Travel approximately 30% of the time for client engagements. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Opportunity : Contract Engineer AI Chatbot & Salesforce Integration Location : Remote Engagement Type : Contract Start Date : the Role : Were seeking an experienced Contract Engineer to implement an AI-powered chatbot integrated with Salesforce CRM. The ideal candidate will work on a real-time assistant to handle lead capture, scheduling, document handling, and multi-department Responsibilities : Develop and deploy intelligent chatbots using OpenAI/GPT models and LangChain (or similar frameworks) Integrate chatbot workflows with Salesforce objects (e.g., Leads, Cases, Custom Objects) Design and expose backend APIs for smooth interaction with external systems (FTP, portals, databases) Implement authentication, session management, and user-specific routing in the bot Support Experience Cloud integrations (Instructor/Trainee/Scheduling portals) Ensure scalability, prompt handling, logging, and graceful error fallback Collaborate with internal stakeholders to align features with training and engineering Skills & Experience : Strong experience with Python (LangChain / FastAPI / Flask) Proficient in OpenAI API or similar LLM providers (Anthropic, Cohere, etc.) Hands-on with Salesforce Integration (REST APIs, Apex, Flow, LWC knowledge is a plus) Familiar with Heroku, AWS Lambda, or cloud hosting platforms Working knowledge of JSON, Webhooks, and OAuth 2.0 Ability to translate business workflows into automated conversational to Have : Experience building bots for enterprise CRM environments Understanding of UI frameworks (e.g., React.js) for embedding bots on web apps (ref:hirist.tech) Show more Show less

Engineer/Sr. Engineer Data Science Location: Pune, India Company Overview: Simplify Healthcare is one of the fastest-growing healthcare technology solutions providers serving the US health insurance (Payer) industry. Headquartered in Chicago with a Global Delivery Centre in Pune, we are trusted by 65+ payer organizations and supported by a team of 800+ professionals. We specialize in delivering SaaS-based enterprise software solutions focused on product and benefits configuration, provider lifecycle management, and more. In 2023, we launched Simplify Health Cloud, our flagship Payer Platform, establishing our position as a leader in cloud-native, low-code configurable platforms for the healthcare sector. With our strategic acquisition of Virtical.ai in 2024, we’re accelerating innovation through AI integration, particularly in areas such as LLMs, conversational AI, and cloud-based intelligence. Our proprietary Simplify App Fabric™ enables fast, secure, and low-code development for modern Payer solutions. Our innovation has earned us repeated recognition in Deloitte Technology Fast 500™, Inc. 5000, and reports by IDC and Gartner. Role Summary: We are seeking a highly skilled and hands-on Engineer / Sr. Engineer – Data Science to join our AI and NLP engineering team. This role is critical to building scalable, intelligent systems leveraging Large Language Models (LLMs), NLP frameworks, and speech technologies. Key Responsibilities: Design and develop scalable NLP pipelines for various healthcare applications. Integrate and fine-tune LLMs (OpenAI, open-source) with Retrieval-Augmented Generation (RAG) frameworks like LangChain. Build and deploy APIs for conversational agents, chatbots, and AI-driven interfaces. Implement Speech-to-Text (STT) and Text-to-Speech (TTS) services using Azure, AWS, or Google Cloud. Work with vector databases like Pinecone to enable semantic search and context-aware interactions. Collaborate with cross-functional teams throughout the SDLC to deliver AI capabilities within our healthcare platform. Apply DevOps/MLOps practices for CI/CD, monitoring, and model lifecycle management. Mentor junior engineers and guide implementation across teams. Acquire and apply functional knowledge of the US healthcare system and Payer business processes. Required Qualifications: 5+ years of software development experience, with at least 2 years in NLP engineering. Strong coding proficiency in Python, particularly for NLP and AI/ML tasks. Hands-on experience with spaCy, NLTK, or similar NLP frameworks. Proven experience working with LLMs, LangChain, or RAG-based architectures. Experience with TTS/STT tools like Azure Speech Services, Google Cloud Speech, Amazon Polly, etc. Familiarity with vector databases (e.g., Pinecone) for semantic and contextual retrieval. Cloud experience, especially Microsoft Azure; knowledge of AWS or GCP is also acceptable. Understanding of DevOps/MLOps pipelines and tooling (e.g., CI/CD, model versioning). Exposure to AI/ML frameworks such as PyTorch, TensorFlow, or Scikit-learn. Preferred (Good to Have): Experience in deploying LLMs or chatbots in production. Domain knowledge in healthcare or Payer systems. Exposure to low-code/no-code development platforms. What We Offer: Work on cutting-edge AI/LLM products in healthcare. A fast-growing, innovation-focused environment. Opportunities for learning, mentorship, and career growth. Global exposure with a focus on real-world AI applications. Interested candidates to send updated resume with contact number on seba.vipulsam@simplifyhealthcare.com on priority.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You’ll be studying new and emerging trends in B2B to fuel your thinking about where we head next and how we’ll transform Verizon's VBG market. You’ll explore the current state, and identify gaps and the next big opportunity. And craft a long-term vision and adjust along the way as you respond to the rapidly changing landscape. You’ll bring your vision to life from development to go-to-market strategy and into the hands of customers, building better ways for businesses to stay connected. Understanding and anticipating what the market needs. Defining requirements and leading the team through design and development. Working closely with stakeholders across various internal teams to implement SDLC enhancements. Discovering use cases for new features and enhancements that improve customer experience and sales conversions. Partnering with stakeholders to deliver new features and enhancements on time , writing user stories and leading working team cadence and calls, setting meeting agenda, defining key action items and follow-ups. Building the business case, getting internal consensus, and defining product roadmaps. Forging strong relationships with external partners and cross-functional teams to get it all done. Participating in business case development and presentations for alignment with working teams. What we’re looking for... You are the creative one but you are not just a big idea person, you know what makes sense and how to get it done. You have conviction in your ideas but also know how to collaborate and when to adjust your approach. You embrace failure for the learning it provides. You can inspire and motivate others to deliver your vision. You view obstacles as puzzles to be solved. You are driven by the desire to delight your ultimate client, the customer. You’ll Need To Have Prior experience with digital analytics, operations, ecommerce / omni channel implementation Experience with Jira or Trello for project management and product backlog management Ability to analyze disparate data sources and develop actionable recommendations independently or with analytics team support. Hands-on experience with any of the CRM systems , Point of Sales (POS ) Software, Chatbot platforms, CCAI. Experience with any data analytics tools such as Adobe Analytics , Google Analytics, Mixpanel,Microsoft Clarity,CRM Hubspot. Ability to identify, trouble shoot, and resolve problems across the digital ecosystem. Exceptional communication skills; written, oral and presentation. Bachelor’s degree or four or more years of work experience. Even better if you have one or more of the following: A Master’s degree – ideally an MBA. Familiarity & having knowledge in Machine learning, Neural networks or Deep Learning Convey your ideas in compelling and persuasive ways to a variety of audiences. Proven ability to manage deadlines in a highly-complex, fast-paced environment. Excellent analytical and critical thinking skills Innovation mindset If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less