SME operations Spes Manning Solutions LLP

1.0 - 6.0 years

5 - 6 Lacs

gurugram

Work from Office

SME Operations - Job Description SME Operations Role & Responsibilities Support to advisor and monitor performance. Handle voice call and chat. Perform transaction monitoring evaluation. Groom new hires and provide floor support to enhance customer service. Identify root cause issues and recommend solutions. Preferred Candidate Profile Excellent written and verbal communication skills. Strong customer service aptitude. Experience handling voice and chat transactions. International experience preferred. Conduct audits of processes and transactions. Knowledge of quality metrics and guidelines.

Posted 2 weeks ago

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Banking International Voice Spes Manning Solutions LLP

1.0 - 2.0 years

5 - 6 Lacs

gurugram

Work from Office

Role & Responsibilities Groom new hires & provide floor support to enhance customer experience. Real-time support to advisors and monitor performance. Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate coaching and evaluation feedback to advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain, and execute coaching plans, ensuring up-skilling to meet and exceed performance targets. Work collaboratively with customers to deliver high levels of first contact resolution and customer satisfaction. Preferred Candidate Profile The job role is SME Operation looking fo...

Posted 2 weeks ago

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Subject Matter Expert (SME) International Banking Process BPO

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be working with a leading BPO in Bangalore/Gurgaon as a Subject Matter Expert (SME) in the International Banking Voice Process. Your primary focus will be to provide exceptional customer service and support to advisors to enhance the overall customer experience. Key Responsibilities: - Groom new hires and provide floor support - Offer real-time assistance to advisors - Monitor performance and identify root cause issues - Recommend solutions and evaluate performance effectively - Coach individuals, provide feedback, and handle voice calls and chats - Conduct transaction monitoring evaluations Qualifications Required: - Excellent written and verbal communication skills - Strong custom...

Posted 1 month ago

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