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Subject Matter Expert (SME) International Banking Process BPO

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be working with a leading BPO in Bangalore/Gurgaon as a Subject Matter Expert (SME) in the International Banking Voice Process. Your primary focus will be to provide exceptional customer service and support to advisors to enhance the overall customer experience. Key Responsibilities: - Groom new hires and provide floor support - Offer real-time assistance to advisors - Monitor performance and identify root cause issues - Recommend solutions and evaluate performance effectively - Coach individuals, provide feedback, and handle voice calls and chats - Conduct transaction monitoring evaluations Qualifications Required: - Excellent written and verbal communication skills - Strong custom...

Posted 4 days ago

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