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Subject Matter Expert (SME) International Banking Process BPO

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be working with a leading BPO in Bangalore/Gurgaon, where you will be responsible for the role of Subject Matter Expert (SME) in the International Banking Voice Process. It is a 5-day working position with shifts available 24*7. The primary focus of this role is to provide exceptional customer service and support to advisors to enhance the overall customer experience. Your key responsibilities will include grooming new hires, providing floor support, real-time assistance to advisors, and monitoring their performance. You will be expected to identify root cause issues, recommend solutions, and evaluate performance effectively. Coaching, providing feedback, handling voice calls and ch...

Posted 4 months ago

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