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Customer Service Representative Worko

7.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Role Overview We are looking for a Customer Experience Team Lead with 7+ years of overall experience in customer service and a minimum of 4 years of proven expertise in handling chat process teams. The ideal candidate will be a people-focused leader with strong analytical skills and a track record of delivering outstanding customer satisfaction through digital-first support channels. Key Responsibilities Lead, mentor, and motivate a team of process executives to deliver seamless customer experiences Monitor performance metrics (AHT, CSAT, FCR, SLAs) and drive continuous improvements Develop team strategies to enhance productivity and quality in chat support Handle escalated issues with empat...

Posted 20 hours ago

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