5493 Chat Support Jobs - Page 43

Provide tech support via email/chat Troubleshoot hardware/software issues Resolve network & OS config problems Guide users through solutions Escalate unresolved cases internally.

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

Roles and Responsibilities Handle international customer chats to provide exceptional customer service. Resolve customer queries related to products/services in a timely and efficient manner. Collaborate with team members to achieve daily targets and goals. Preferred candidate profile 0-5 years of experience in BPO Chat processing or similar industry. Excellent English language proficiency (written & spoken). Effective chat handling Skills. Ability to work on rotational shifts including night shifts. Perks and benefits 5 Days working Two way cab facility Rotational Night shifts Interested Candidates may contact: Sneha Thakur - 8350975223 or ST001041350@TECHMAHINDRA.COM Mahak- 8953601424 Riya-9555613415 Sneha Shaw- 8240428235 Sushmitha - 8122374882

URGENT HIRING FOR GURUGRAM LOCATION CONTENT MODERATION PROCESS REQUIRED 1 YEAR OF EXPERIENCE IN CONTENT MODERATION SALARY 27 INHAND NIGHT SHIFT 5 DAYS WORKING

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries. Essential Duties & Responsibilities Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. Capture full call details & resolution using call handling database. Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. Maintain and work with in assigned department metrics. Assist with supporting customers and documenting data for market analytics. Help customers trouble-shoot technical situations and provide solid technical advice. Develop strong product knowledge on Trico Group products and uses Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. Other duties and projects as assigned. Education, Experience, and Skills Mechanical/ Production Engineering degree. Strong automotive knowledge required mechanic or technician work experience Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. Proficient keyboarding skills required Proficiency in using basic computer programs like excel and other database tools Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. Possess skills in on-line database platforms. Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. Be hardworking and motivated US time zone : 5.30 pm. It works from the office. Available to work one part-time Saturday per month

US Healthcare Chat Process Thane Location | Work from Office Job Highlights: Process: Chat (Non-Voice) Rounds: HR AMCAT Ops (SVAR 65+ mandatory) Eligibility: HSC / Graduate + Min. 6 months Voice-based Customer Service Exp. Excellent Communication Skills required Quality: C2 Assessments: AMCAT + SVAR (Spoken English & Grammar) 65 score mandatory Salary: Up to 30,000 in-hand Shifts: 247 Rotational (Strict IBU boundaries) Week Offs: 5 working days | Any 2 rotational week offs Why Join Us? Premium International Brand Youthful Work Culture Career Growth Opportunities HR Munouvar – 8108182476

We are hiring for top notch mnc 5 days working both side cab rotational shifts salary for fresher 18k inhand for experience 21 inhand 2 weeks work from office than work from home location Gurgaon contact 9971235034

Greetings from Sutherland! Role & responsibilities: We are hiring for Customer Support International Non-Voice Process. We are looking for freshers who want to build their careers in the customer service domain by having excellent communication and written skills. NOTE: Must have Excellent Verbal and Written Communication skills in English - Looking for an Immediate Joiner. Job Role: Customer Support Associate Interview Mode : F2F Preferred candidate profile: Excellent communication skills and written skills. The candidate's prime role will be assisting customers through emails. Candidates who are in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of distance. Looking for Freshers. Highest Qualification: + 2 / Diploma for 3 years/ Graduates in any stream with no current backlogs. Rotational Night Shifts Timings with 2 days of Rotational weekly offs. It is Work from Office! If you are interested, kindly call or share your resumes to 7305721753 - Nanditha HR. Monday to Friday (10.00am -11.00am) Note: Interested Candidates can come for a walk-in for Interview and Mention "Nanditha HR" on the top of your resume. Note: Looking for immediate joiners. Location - Gateway Office Parks, A1block, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063.

Hiring for Leading ITES Company In Gurgaon for Customer Support, Chat Process Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

You will be responsible for providing customer support in a non-voice role, handling inquiries, complaints, and escalations through email, chat, and other digital platforms. Your primary goal will be to ensure quick and effective resolutions while maintaining a high level of customer satisfaction. As a Customer Support Associate, you must address customer concerns professionally and in a timely manner. Your key responsibilities will include responding to customer inquiries and escalations, providing clear and relevant solutions, documenting interactions accurately, and collaborating with internal teams to resolve complex issues. Additionally, you will need to follow up with customers to ensure their concerns are addressed satisfactorily and stay updated on product knowledge and company policies. To qualify for this role, you should have a minimum of 1 year of experience in customer support in a non-voice capacity, strong written communication skills, excellent problem-solving abilities, and familiarity with CRM tools. Attention to detail, the ability to multitask effectively, and strong interpersonal skills are also crucial for success in this position. Preferred qualifications include experience in a customer-centric environment and knowledge of escalation procedures. This is a full-time position with benefits including Provident Fund. The work schedule may involve day shifts and rotational shifts. As part of the application process, you will be asked about your highest qualification, availability for walk-ins, and overall experience. The work location is in person.,

Hiring for Technical Support Executive for International BPO - Semi Voice Process 5 Days Working Rotational Shift Salary 4 lpa to 8 lpa Job Location - Pune, Thane, Gurgaon, Hyderabad, Bangalore Required Candidate profile 1 Year of experience in Tech Support - International Voice & Blended Process Hardware /O365/Cloud Server/Azure /Active Directory CV - tscv2708@gmail.com HR Fizza - 8400757681

You will be joining Cybage Software as a Customer Support Executive for night shift duties involving voice, chat, and email support. Your responsibilities will include delivering exceptional communication, leveraging BPO and application support experience, offering solutions to international clients, working across multiple channels, demonstrating customer service orientation, resolving issues efficiently, working continuous night shifts at the office, maintaining excellent written communication, ensuring good health for self and immediate family, upholding operational discipline, and being technologically adept in BPO tools and platforms. You should have strong communication skills, prior experience in a BPO environment, particularly in chat support for international clients, and the ability to provide timely and effective solutions. Moreover, you must be willing to work continuous night shifts at the office (WFO) and possess excellent troubleshooting abilities. It is essential to exhibit professionalism, empathy, and a strong customer service orientation while maintaining high standards of operational discipline, adherence to hygiene protocols, and compliance metrics. Your role will involve engaging with customers through voice, chat, and email, offering support tailored to their unique needs. By leveraging your experience and skills, you will contribute to Cybage's mission of revolutionizing the product engineering landscape and empowering businesses with innovative solutions.,

As a Customer Support Executive at HoneyVeda, you will be responsible for responding to customer queries through email, chat, phone, and social media to ensure quick and efficient resolution. Your primary duties will include addressing concerns such as order status, complaints, leakages, and delivery issues. Additionally, you will handle queries related to address verification, product usage, and benefits promptly and effectively. In this role, you will also collaborate with logistics partners like Delhivery and ShipRocket to address order-related concerns and ensure smooth coordination. Engaging with loyal customers to gather testimonials and organize events will be part of your responsibilities. Your contribution to reducing cart abandonment by addressing purchase hesitations will be essential for the company's success. HoneyVeda is a new-age direct-to-consumer (D2C) company that is dedicated to working directly with farmers to increase their income. Our commitment to sustainable and scientific practices in beekeeping sets us apart in the industry. Join us in our mission to provide high-quality products while supporting farmers and promoting environmentally friendly practices.,

Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 38 K CTC Qualification: Fresher/UG/PG/Good English shift: Rotational Location: Jaipur, Noida, Pune, Lucknow

Hiring non voice process with 2-5 years of experience in customer support in LIVE CHAT. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Lavanya(9361645614)

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities Handle complex customer queries through live chat and/or email with speed, empathy, and accuracy Maintain a high level of professionalism and customer satisfaction across every interaction Manage multiple chat conversations simultaneously in a fast-paced environment Troubleshoot product/service-related issues with minimal supervision Provide guidance to junior team members when needed Escalate unresolved issues to relevant internal departments in a timely manner Maintain logs, records, and documentation with attention to detail B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation