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Chat Quality Analyst & Training Executive Dicelogic Solutions

5.0 - 6.0 years

3 - 4 Lacs

hyderabad

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The Chat Quality Analyst & Training Executive is a dual-role position responsible for monitoring and improving the quality of chat-based sales conversations while also training and developing sales teams. The role ensures agents consistently deliver high-quality customer interactions, follow sales processes, and achieve maximum conversion rates. This position plays a key role in enhancing performance through quality evaluations, coaching, structured training programs, and continuous improvement initiatives. Role & responsibilities Monitor and evaluate chat conversations for quality, sales effectiveness, and compliance. Provide feedback and coaching to improve agent communication, sales pitch...

Posted 1 month ago

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