Chat process Executive

We Are Hiring!!!

Designation: Customer Support Executive
Process: Chat Process
Languages: English
Qualification: Minimum 10+2 or 10+3 (No pursuing candidates allowed)
Experience: Freshers Preferred / Experienced (up to 12+ months)
Shifts:

• Rotational Shifts (24/7) including Night Shifts
• 1 Rotational Weekly Off
• 6 Days Working

Interview Timings: 11 AM – 3 PM
Interview Mode: Face to Face
Joining Date: Immediate Joiners only (Last Date: 13-Aug-2025)
Hiring Type: Contract (3-Month Tenure – August Joiners Only)
Work Mode: Work From Office
Leaves: No leaves allowed during the first 3 months
Salary Range (Before Transport Deductions):

• Fresher: ₹2.4 LPA (₹16,000 In-hand)
• 7–12 Months Experience: ₹2.6 LPA (₹18,000 In-hand)
• 12+ Months Experience: ₹2.8 LPA (₹21,000 In-hand)

Cab Facility: One-side cab provided during odd hours

Location: Kolkata

ROLES AND RESPONSIBILITIES:

• Provide customer support to e-commerce customers via chat.
• Use tools like MS Word and Excel efficiently to resolve queries.
• Handle chats promptly and ensure resolution within SLA.
• Identify customer needs and offer suitable solutions.
• Communicate fluently in English (Verbal & Written).
• Follow communication guidelines, policies, and procedures.
• Maintain typing speed of 35 WPM with 90% accuracy.
• Take ownership of issues and follow up for closure.
• Ability to multitask and work under pressure.
• Familiarity with basic Operating System functions and system navigation.

Interview Rounds:

• Screening
• Operations Round
• Typing Test (35 WPM / 90% Accuracy)
• Versant Test (Minimum Score: 56)
• Online Assessments

Interested candidates can contact HR- 73587 56477

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 3 months

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time

Work Location: In person

Speak with the employer
+91 7358756477